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+State,Reporting period,Release date,Metric name ,Value ,Data notes
+AK,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),33887,
+AK,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),35187,
+AK,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12630,
+AK,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9852,R8
+AK,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2778,
+AK,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1959,R4
+AK,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1720,
+AK,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),239,R4
+AK,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),20598,
+AK,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3589,
+AK,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.28,R8
+AK,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0789,
+AK,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0557,R4
+AK,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0489,
+AK,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0068,R4
+AK,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5854,
+AK,202407,202410,Total call center volume (number of calls),28449,C5
+AK,202407,202410,Average call center wait time (minutes),20,"C2, C5, C9"
+AK,202407,202410,Average call center abandonment rate,0.22,C5
+AK,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),34965,
+AK,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),28805,
+AK,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12542,
+AK,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10258,R8
+AK,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2284,
+AK,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2135,R4
+AK,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1798,
+AK,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),337,R4
+AK,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),14128,
+AK,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4354,
+AK,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3561,R8
+AK,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0793,
+AK,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0741,R4
+AK,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0624,
+AK,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0117,R4
+AK,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4905,
+AK,202406,202410,Total call center volume (number of calls),22372,C5
+AK,202406,202410,Average call center wait time (minutes),8,"C2, C5, C9"
+AK,202406,202410,Average call center abandonment rate,0.13,C5
+AK,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),27579,
+AK,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),14042,
+AK,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6373,
+AK,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4282,R8
+AK,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2091,
+AK,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1933,R4
+AK,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1651,
+AK,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),282,R4
+AK,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5736,
+AK,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4539,
+AK,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3049,R8
+AK,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1489,
+AK,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1377,R4
+AK,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1176,
+AK,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0201,R4
+AK,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4085,
+AK,202405,202410,Total call center volume (number of calls),21965,C5
+AK,202405,202410,Average call center wait time (minutes),8,"C2, C5, C9"
+AK,202405,202410,Average call center abandonment rate,0.12,C5
+AK,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),13290,
+AK,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),13553,
+AK,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6376,
+AK,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4879,R8
+AK,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1497,
+AK,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1914,R4
+AK,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1633,
+AK,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),281,R4
+AK,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5263,
+AK,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4704,
+AK,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.36,R8
+AK,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1105,
+AK,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1412,R4
+AK,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1205,
+AK,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0207,R4
+AK,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3883,
+AK,202404,202410,Total call center volume (number of calls),24009,C5
+AK,202404,202410,Average call center wait time (minutes),12,"C2, C5, C9"
+AK,202404,202410,Average call center abandonment rate,0.15,C5
+AK,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12989,
+AK,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),16229,
+AK,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7646,
+AK,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5598,R8
+AK,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2048,
+AK,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2533,R4
+AK,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1843,
+AK,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),690,R4
+AK,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6050,
+AK,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4711,
+AK,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3449,R8
+AK,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1262,
+AK,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1561,R4
+AK,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1136,
+AK,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0425,R4
+AK,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3728,
+AK,202403,202410,Total call center volume (number of calls),25370,C5
+AK,202403,202410,Average call center wait time (minutes),18,"C2, C5, C9"
+AK,202403,202410,Average call center abandonment rate,0.16,C5
+AK,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),16101,
+AK,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),15385,
+AK,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6978,
+AK,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4572,R8
+AK,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2406,
+AK,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2428,R4
+AK,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1682,
+AK,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),746,R4
+AK,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5979,
+AK,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4536,
+AK,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2972,R8
+AK,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1564,
+AK,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1578,R4
+AK,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1093,
+AK,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0485,R4
+AK,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3886,
+AK,202402,202410,Total call center volume (number of calls),30415,C5
+AK,202402,202410,Average call center wait time (minutes),40,"C2, C5, C9"
+AK,202402,202410,Average call center abandonment rate,0.26,C5
+AK,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15227,
+AK,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),15619,
+AK,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6608,
+AK,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4376,R8
+AK,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2232,
+AK,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2651,R4
+AK,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1747,
+AK,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),904,R4
+AK,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6360,
+AK,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4231,
+AK,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2802,R8
+AK,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1429,
+AK,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1697,R4
+AK,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1119,
+AK,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0579,R4
+AK,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4072,
+AK,202401,202410,Total call center volume (number of calls),42202,C5
+AK,202401,202410,Average call center wait time (minutes),46,"C2, C5, C9"
+AK,202401,202410,Average call center abandonment rate,0.36,C5
+AK,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),16448,
+AK,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12729,
+AK,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4710,
+AK,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3288,R8
+AK,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1422,
+AK,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2271,R4
+AK,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1501,
+AK,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),770,R4
+AK,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5748,
+AK,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.37,
+AK,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2583,R8
+AK,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1117,
+AK,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1784,R4
+AK,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1179,
+AK,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0605,R4
+AK,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4516,
+AK,202312,202410,Total call center volume (number of calls),36070,C5
+AK,202312,202410,Average call center wait time (minutes),20,"C2, C5, C9"
+AK,202312,202410,Average call center abandonment rate,0.31,C5
+AK,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15328,
+AK,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10781,
+AK,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3971,
+AK,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2956,R8
+AK,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1015,
+AK,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1847,R4
+AK,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1122,
+AK,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),725,R4
+AK,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4963,
+AK,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3683,
+AK,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2742,R8
+AK,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0941,
+AK,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1713,R4
+AK,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1041,
+AK,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0672,R4
+AK,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4603,
+AK,202311,202410,Total call center volume (number of calls),35938,C5
+AK,202311,202410,Average call center wait time (minutes),17,"C2, C5, C9"
+AK,202311,202410,Average call center abandonment rate,0.29,C5
+AK,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),14177,
+AK,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),11813,
+AK,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4272,
+AK,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3232,R8
+AK,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1040,
+AK,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1984,R4
+AK,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1256,
+AK,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),728,R4
+AK,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5557,
+AK,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3616,
+AK,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2736,R8
+AK,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.088,
+AK,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.168,R4
+AK,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1063,
+AK,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0616,R4
+AK,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4704,
+AK,202310,202410,Total call center volume (number of calls),33374,C5
+AK,202310,202410,Average call center wait time (minutes),16,"C2, C5, C9"
+AK,202310,202410,Average call center abandonment rate,0.21,C5
+AK,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),13484,
+AK,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12884,
+AK,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4111,
+AK,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3055,R8
+AK,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1056,
+AK,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2171,R4
+AK,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1469,
+AK,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),702,R4
+AK,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6602,
+AK,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3191,
+AK,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2371,R8
+AK,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.082,
+AK,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1685,R4
+AK,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.114,
+AK,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0545,R4
+AK,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5124,
+AK,202309,202410,Total call center volume (number of calls),34517,C5
+AK,202309,202410,Average call center wait time (minutes),13,"C2, C5, C9"
+AK,202309,202410,Average call center abandonment rate,0.2,C5
+AK,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),16076,
+AK,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),19995,
+AK,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6516,
+AK,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5634,R8
+AK,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),882,
+AK,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9919,
+AK,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1859,
+AK,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8060,
+AK,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3560,
+AK,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3259,
+AK,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2818,R8
+AK,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0441,
+AK,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4961,
+AK,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.093,
+AK,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4031,
+AK,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.178,
+AK,202308,202410,Total call center volume (number of calls),39407,C5
+AK,202308,202410,Average call center wait time (minutes),16,"C2, C5, C9"
+AK,202308,202410,Average call center abandonment rate,0.19,C5
+AK,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),26003,
+AK,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),14250,
+AK,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4893,
+AK,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4011,R8
+AK,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),882,
+AK,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7207,
+AK,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1577,
+AK,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5630,
+AK,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2150,
+AK,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3434,
+AK,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2815,R8
+AK,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0619,
+AK,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5058,
+AK,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1107,
+AK,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3951,
+AK,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1509,
+AK,202307,202410,Total call center volume (number of calls),30310,C5
+AK,202307,202410,Average call center wait time (minutes),13,"C2, C5, C9"
+AK,202307,202410,Average call center abandonment rate,0.15,C5
+AK,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),18090,
+AK,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7530,
+AK,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2659,
+AK,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1867,
+AK,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),792,
+AK,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3380,
+AK,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1272,
+AK,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2108,
+AK,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1491,
+AK,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3531,
+AK,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2479,
+AK,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1052,
+AK,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4489,
+AK,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1689,
+AK,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2799,
+AK,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.198,
+AK,202306,202410,Total call center volume (number of calls),30361,C5
+AK,202306,202410,Average call center wait time (minutes),13,"C2, C5, C9"
+AK,202306,202410,Average call center abandonment rate,0.15,C5
+AK,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),11367,
+AK,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),6539,
+AK,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),1988,
+AK,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1193,
+AK,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),795,
+AK,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2806,
+AK,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2379,
+AK,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),427,
+AK,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1745,
+AK,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.304,
+AK,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1824,
+AK,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1216,
+AK,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4291,
+AK,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.3638,
+AK,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0653,
+AK,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2669,
+AK,202305,202410,Total call center volume (number of calls),29402,C5
+AK,202305,202410,Average call center wait time (minutes),16,"C2, C5, C9"
+AK,202305,202410,Average call center abandonment rate,0.24,C5
+AK,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),9402,
+AK,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+AK,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+AK,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+AK,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+AK,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+AK,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+AK,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+AK,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+AK,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+AK,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+AK,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+AK,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+AK,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+AK,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+AK,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+AK,202304,202410,Total call center volume (number of calls),19377,C5
+AK,202304,202410,Average call center wait time (minutes),17,"C2, C5, C9"
+AK,202304,202410,Average call center abandonment rate,0.27,C5
+AK,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+AK,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+AK,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+AK,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+AK,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+AK,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+AK,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+AK,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+AK,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+AK,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+AK,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+AK,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+AK,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+AK,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+AK,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+AK,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+AK,202303,202410,Total call center volume (number of calls),20564,C5
+AK,202303,202410,Average call center wait time (minutes),17,"C2, C5, C9"
+AK,202303,202410,Average call center abandonment rate,0.27,C5
+AL,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),121479,
+AL,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),126166,
+AL,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),89257,
+AL,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),48798,
+AL,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),40459,
+AL,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),34150,
+AL,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12873,
+AL,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21277,
+AL,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2759,
+AL,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7075,
+AL,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3868,
+AL,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3207,
+AL,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2707,
+AL,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.102,
+AL,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1686,
+AL,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0219,
+AL,202407,202410,Total call center volume (number of calls),56724,"C4, C6"
+AL,202407,202410,Average call center wait time (minutes),1,"C4, C6"
+AL,202407,202410,Average call center abandonment rate,0.058,"C4, C6"
+AL,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),117827,
+AL,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),125138,
+AL,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),89607,
+AL,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),53604,
+AL,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),36003,
+AL,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33106,
+AL,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11451,
+AL,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21655,
+AL,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2425,
+AL,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7161,
+AL,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4284,
+AL,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2877,
+AL,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2646,
+AL,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0915,
+AL,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.173,
+AL,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0194,
+AL,202406,202410,Total call center volume (number of calls),49492,"C4, C6"
+AL,202406,202410,Average call center wait time (minutes),1,"C4, C6"
+AL,202406,202410,Average call center abandonment rate,0.046,"C4, C6"
+AL,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),126195,
+AL,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),73603,
+AL,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),43389,
+AL,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),31057,
+AL,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12332,
+AL,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),28914,
+AL,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2714,
+AL,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),26200,
+AL,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1300,
+AL,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5895,
+AL,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.422,
+AL,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1675,
+AL,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3928,
+AL,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0369,
+AL,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.356,
+AL,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0177,
+AL,202405,202410,Total call center volume (number of calls),53295,"C4, C6"
+AL,202405,202410,Average call center wait time (minutes),1,"C4, C6"
+AL,202405,202410,Average call center abandonment rate,0.042,"C4, C6"
+AL,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),125138,
+AL,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),81573,
+AL,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),53742,
+AL,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),27490,
+AL,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),26252,
+AL,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),26280,
+AL,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2916,
+AL,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23364,
+AL,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1551,
+AL,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6588,
+AL,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.337,
+AL,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3218,
+AL,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3222,
+AL,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0357,
+AL,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2864,
+AL,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.019,
+AL,202404,202410,Total call center volume (number of calls),58114,"C4, C6"
+AL,202404,202410,Average call center wait time (minutes),1,"C4, C6"
+AL,202404,202410,Average call center abandonment rate,0.049,"C4, C6"
+AL,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),73603,
+AL,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),86545,
+AL,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),50663,
+AL,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),30154,
+AL,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),20509,
+AL,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33549,
+AL,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3926,
+AL,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29623,
+AL,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2333,
+AL,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5854,
+AL,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3484,
+AL,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.237,
+AL,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3876,
+AL,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0454,
+AL,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3423,
+AL,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.027,
+AL,202403,202410,Total call center volume (number of calls),54690,"C4, C6"
+AL,202403,202410,Average call center wait time (minutes),1,"C4, C6"
+AL,202403,202410,Average call center abandonment rate,0.048,"C4, C6"
+AL,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),81573,
+AL,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),85889,
+AL,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),57468,
+AL,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),35228,
+AL,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),22240,
+AL,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),26196,
+AL,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3328,
+AL,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),22868,
+AL,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2225,
+AL,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6691,
+AL,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4102,
+AL,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2589,
+AL,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.305,
+AL,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0387,
+AL,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2663,
+AL,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0259,
+AL,202402,202410,Total call center volume (number of calls),57741,"C4, C6"
+AL,202402,202410,Average call center wait time (minutes),2,"C4, C6"
+AL,202402,202410,Average call center abandonment rate,0.089,"C4, C6"
+AL,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),86545,
+AL,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),86352,
+AL,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),57420,
+AL,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),34533,
+AL,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),22887,
+AL,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),26667,
+AL,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3399,
+AL,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23268,
+AL,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2265,
+AL,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.665,
+AL,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3999,
+AL,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.265,
+AL,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3088,
+AL,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0394,
+AL,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2695,
+AL,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0262,
+AL,202401,202410,Total call center volume (number of calls),65593,"C4, C6"
+AL,202401,202410,Average call center wait time (minutes),2,"C4, C6"
+AL,202401,202410,Average call center abandonment rate,0.103,"C4, C6"
+AL,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),85889,
+AL,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),103109,
+AL,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),67036,
+AL,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),40593,
+AL,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),26443,
+AL,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33465,
+AL,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3998,
+AL,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29467,
+AL,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2608,
+AL,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6501,
+AL,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3937,
+AL,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2565,
+AL,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3246,
+AL,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0388,
+AL,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2858,
+AL,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0253,
+AL,202312,202410,Total call center volume (number of calls),51361,"C4, C6"
+AL,202312,202410,Average call center wait time (minutes),2,"C4, C6"
+AL,202312,202410,Average call center abandonment rate,0.063,"C4, C6"
+AL,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),86352,
+AL,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),94633,
+AL,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),61893,
+AL,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),33338,
+AL,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),28555,
+AL,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),29765,
+AL,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3472,
+AL,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),26293,
+AL,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2975,
+AL,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.654,
+AL,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3523,
+AL,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3017,
+AL,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3145,
+AL,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0367,
+AL,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2778,
+AL,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0314,
+AL,202311,202410,Total call center volume (number of calls),62158,"C4, C6"
+AL,202311,202410,Average call center wait time (minutes),2,"C4, C6"
+AL,202311,202410,Average call center abandonment rate,0.137,"C4, C6"
+AL,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),103109,
+AL,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),104021,
+AL,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),67958,
+AL,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),39168,
+AL,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),28790,
+AL,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),32823,
+AL,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3888,
+AL,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),28935,
+AL,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3240,
+AL,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6533,
+AL,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3765,
+AL,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2768,
+AL,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3155,
+AL,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0374,
+AL,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2782,
+AL,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0311,
+AL,202310,202410,Total call center volume (number of calls),63457,"C4, C6"
+AL,202310,202410,Average call center wait time (minutes),3,"C4, C6"
+AL,202310,202410,Average call center abandonment rate,0.109,"C4, C6"
+AL,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),94613,
+AL,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),107242,
+AL,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),69535,
+AL,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),38340,
+AL,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),31195,
+AL,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),34876,
+AL,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4051,
+AL,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),30825,
+AL,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2831,
+AL,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6484,
+AL,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3575,
+AL,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2909,
+AL,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3252,
+AL,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0378,
+AL,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2874,
+AL,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0264,
+AL,202309,202410,Total call center volume (number of calls),58903,"C4, C6"
+AL,202309,202410,Average call center wait time (minutes),2,"C4, C6"
+AL,202309,202410,Average call center abandonment rate,0.112,"C4, C6"
+AL,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),104021,
+AL,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),117961,
+AL,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),77032,
+AL,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),38606,
+AL,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),38426,
+AL,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),37791,
+AL,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4035,
+AL,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),33756,
+AL,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3138,
+AL,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.653,
+AL,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3273,
+AL,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3258,
+AL,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3204,
+AL,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0342,
+AL,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2862,
+AL,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0266,
+AL,202308,202410,Total call center volume (number of calls),67120,"C4, C6"
+AL,202308,202410,Average call center wait time (minutes),3,"C4, C6"
+AL,202308,202410,Average call center abandonment rate,0.132,"C4, C6"
+AL,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),107242,
+AL,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),131852,
+AL,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),83661,
+AL,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),43206,
+AL,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),40455,
+AL,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),44832,
+AL,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4956,
+AL,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),39876,
+AL,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3359,
+AL,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6345,
+AL,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3277,
+AL,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3068,
+AL,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.34,
+AL,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0376,
+AL,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3024,
+AL,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0255,
+AL,202307,202410,Total call center volume (number of calls),54615,"C4, C6"
+AL,202307,202410,Average call center wait time (minutes),4,"C4, C6"
+AL,202307,202410,Average call center abandonment rate,0.116,"C4, C6"
+AL,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),117961,
+AL,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),127533,
+AL,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),88306,
+AL,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),46133,
+AL,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),42173,
+AL,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),36359,
+AL,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6412,
+AL,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29947,
+AL,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2868,
+AL,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6924,
+AL,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3617,
+AL,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3307,
+AL,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2851,
+AL,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0503,
+AL,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2348,
+AL,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0225,
+AL,202306,202410,Total call center volume (number of calls),49226,"C4, C6"
+AL,202306,202410,Average call center wait time (minutes),1,"C4, C6"
+AL,202306,202410,Average call center abandonment rate,0.052,"C4, C6"
+AL,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),121685,R2
+AL,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+AL,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+AL,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+AL,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+AL,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+AL,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+AL,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+AL,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+AL,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+AL,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+AL,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+AL,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+AL,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+AL,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+AL,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+AL,202305,202410,Total call center volume (number of calls),51441,"C4, C6"
+AL,202305,202410,Average call center wait time (minutes),1,"C4, C6"
+AL,202305,202410,Average call center abandonment rate,0.039,"C4, C6"
+AL,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),122192,R2
+AL,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+AL,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+AL,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+AL,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+AL,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+AL,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+AL,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+AL,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+AL,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+AL,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+AL,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+AL,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+AL,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+AL,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+AL,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+AL,202304,202410,Total call center volume (number of calls),47158,"C4, C6"
+AL,202304,202410,Average call center wait time (minutes),0,"C4, C6"
+AL,202304,202410,Average call center abandonment rate,0.028,"C4, C6"
+AL,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+AL,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+AL,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+AL,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+AL,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+AL,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+AL,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+AL,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+AL,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+AL,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+AL,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+AL,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+AL,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+AL,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+AL,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+AL,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+AL,202303,202410,Total call center volume (number of calls),60568,"C4, C6"
+AL,202303,202410,Average call center wait time (minutes),1,"C4, C6"
+AL,202303,202410,Average call center abandonment rate,0.058,"C4, C6"
+AR,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),53588,
+AR,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),55130,
+AR,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),44979,
+AR,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),35900,
+AR,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9079,
+AR,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9214,
+AR,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1884,
+AR,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7330,
+AR,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),937,
+AR,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8159,
+AR,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6512,
+AR,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1647,
+AR,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1671,
+AR,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0342,
+AR,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.133,
+AR,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.017,
+AR,202407,202410,Total call center volume (number of calls),143709,"C5, C6"
+AR,202407,202410,Average call center wait time (minutes),2,"C5, C6"
+AR,202407,202410,Average call center abandonment rate,0.013,"C5, C6"
+AR,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),60997,
+AR,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),49980,
+AR,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),41666,
+AR,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),34666,
+AR,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7000,
+AR,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7403,
+AR,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2024,
+AR,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5379,
+AR,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),911,
+AR,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8337,
+AR,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6936,
+AR,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1401,
+AR,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1481,
+AR,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0405,
+AR,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1076,
+AR,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0182,
+AR,202406,202410,Total call center volume (number of calls),132297,"C5, C6"
+AR,202406,202410,Average call center wait time (minutes),5,"C5, C6"
+AR,202406,202410,Average call center abandonment rate,0.029,"C5, C6"
+AR,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),60711,
+AR,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40726,
+AR,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),36335,
+AR,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),31864,
+AR,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4471,
+AR,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4296,
+AR,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),962,
+AR,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3334,
+AR,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),95,
+AR,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8922,
+AR,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7824,
+AR,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1098,
+AR,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1055,
+AR,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0236,
+AR,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0819,
+AR,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0023,
+AR,202405,202410,Total call center volume (number of calls),125722,"C5, C6"
+AR,202405,202410,Average call center wait time (minutes),2,"C5, C6"
+AR,202405,202410,Average call center abandonment rate,0.023,"C5, C6"
+AR,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),50063,
+AR,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),45736,
+AR,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),37942,
+AR,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),32352,
+AR,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5590,
+AR,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7312,
+AR,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1761,
+AR,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5551,
+AR,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),482,
+AR,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8296,
+AR,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7074,
+AR,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1222,
+AR,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1599,
+AR,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0385,
+AR,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1214,
+AR,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0105,
+AR,202404,202410,Total call center volume (number of calls),189903,"C5, C6"
+AR,202404,202410,Average call center wait time (minutes),7,"C5, C6"
+AR,202404,202410,Average call center abandonment rate,0.053,"C5, C6"
+AR,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),56404,
+AR,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),39590,
+AR,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),31643,
+AR,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),25544,
+AR,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6099,
+AR,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7365,
+AR,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2265,
+AR,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5100,
+AR,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),582,
+AR,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7993,
+AR,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6452,
+AR,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1541,
+AR,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.186,
+AR,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0572,
+AR,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1288,
+AR,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0147,
+AR,202403,202410,Total call center volume (number of calls),155522,"C5, C6"
+AR,202403,202410,Average call center wait time (minutes),7,"C5, C6"
+AR,202403,202410,Average call center abandonment rate,0.021,"C5, C6"
+AR,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),52452,
+AR,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40726,
+AR,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),36002,
+AR,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),31864,
+AR,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4138,
+AR,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4193,
+AR,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),930,
+AR,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3263,
+AR,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),531,
+AR,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.884,
+AR,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7824,
+AR,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1016,
+AR,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.103,
+AR,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0228,
+AR,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0801,
+AR,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.013,
+AR,202402,202410,Total call center volume (number of calls),162629,"C5, C6"
+AR,202402,202410,Average call center wait time (minutes),7,"C5, C6"
+AR,202402,202410,Average call center abandonment rate,0.026,"C5, C6"
+AR,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),40780,
+AR,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40089,
+AR,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),35865,
+AR,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),33075,
+AR,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2790,
+AR,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3255,
+AR,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),593,
+AR,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2662,
+AR,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),969,
+AR,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8946,
+AR,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.825,
+AR,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0696,
+AR,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0812,
+AR,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0148,
+AR,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0664,
+AR,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0242,
+AR,202401,202410,Total call center volume (number of calls),194660,"C5, C6"
+AR,202401,202410,Average call center wait time (minutes),10,"C5, C6"
+AR,202401,202410,Average call center abandonment rate,0.052,"C5, C6"
+AR,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),41433,
+AR,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),43579,
+AR,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),37454,
+AR,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),33613,
+AR,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3841,
+AR,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4599,
+AR,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1009,
+AR,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3590,
+AR,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1526,
+AR,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8595,
+AR,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7713,
+AR,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0881,
+AR,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1055,
+AR,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0232,
+AR,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0824,
+AR,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.035,
+AR,202312,202410,Total call center volume (number of calls),134948,"C5, C6"
+AR,202312,202410,Average call center wait time (minutes),6,"C5, C6"
+AR,202312,202410,Average call center abandonment rate,0.1,"C5, C6"
+AR,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),40502,
+AR,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),33185,
+AR,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),27703,
+AR,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),23252,
+AR,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4451,
+AR,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3800,
+AR,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),864,
+AR,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2936,
+AR,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1682,
+AR,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8348,
+AR,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7007,
+AR,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1341,
+AR,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1145,
+AR,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.026,
+AR,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0885,
+AR,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0507,
+AR,202311,202410,Total call center volume (number of calls),185120,"C5, C6"
+AR,202311,202410,Average call center wait time (minutes),9,"C5, C6"
+AR,202311,202410,Average call center abandonment rate,0.073,"C5, C6"
+AR,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),43797,
+AR,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),38547,
+AR,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30414,
+AR,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),24170,
+AR,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6244,
+AR,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5734,
+AR,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1264,
+AR,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4470,
+AR,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2399,
+AR,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.789,
+AR,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.627,
+AR,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.162,
+AR,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1488,
+AR,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0328,
+AR,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.116,
+AR,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0622,
+AR,202310,202410,Total call center volume (number of calls),183639,"C5, C6"
+AR,202310,202410,Average call center wait time (minutes),4,"C5, C6"
+AR,202310,202410,Average call center abandonment rate,0.08,"C5, C6"
+AR,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),33602,
+AR,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),83078,
+AR,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),45536,
+AR,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),27349,
+AR,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18187,
+AR,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),29583,
+AR,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6581,
+AR,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23002,
+AR,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7959,
+AR,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5481,
+AR,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3292,
+AR,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2189,
+AR,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3561,
+AR,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0792,
+AR,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2769,
+AR,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0958,
+AR,202309,202410,Total call center volume (number of calls),208291,"C5, C6"
+AR,202309,202410,Average call center wait time (minutes),16,"C5, C6"
+AR,202309,202410,Average call center abandonment rate,0.082,"C5, C6"
+AR,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),39339,
+AR,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),94593,
+AR,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),50662,
+AR,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),32357,
+AR,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18305,
+AR,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),31778,
+AR,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7018,
+AR,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24760,
+AR,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12153,
+AR,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5356,
+AR,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3421,
+AR,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1935,
+AR,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3359,
+AR,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0742,
+AR,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2618,
+AR,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1285,
+AR,202308,202410,Total call center volume (number of calls),193686,"C5, C6"
+AR,202308,202410,Average call center wait time (minutes),4,"C5, C6"
+AR,202308,202410,Average call center abandonment rate,0.073,"C5, C6"
+AR,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),77656,
+AR,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),127233,
+AR,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),50609,
+AR,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),36466,
+AR,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14143,
+AR,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),61116,R4
+AR,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18781,
+AR,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),42335,R4
+AR,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15508,
+AR,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3978,
+AR,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2866,
+AR,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1112,
+AR,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4803,R4
+AR,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1476,
+AR,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3327,R4
+AR,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1219,
+AR,202307,202410,Total call center volume (number of calls),142817,"C5, C6"
+AR,202307,202410,Average call center wait time (minutes),4,"C5, C6"
+AR,202307,202410,Average call center abandonment rate,0.086,"C5, C6"
+AR,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),98920,
+AR,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),128604,
+AR,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),50366,
+AR,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),33845,
+AR,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16521,
+AR,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),60589,R4
+AR,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),15216,
+AR,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),45373,R4
+AR,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17649,
+AR,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3916,
+AR,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2632,
+AR,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1285,
+AR,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4711,R4
+AR,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1183,
+AR,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3528,R4
+AR,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1372,
+AR,202306,202410,Total call center volume (number of calls),78532,"C5, C6"
+AR,202306,202410,Average call center wait time (minutes),6,"C5, C6"
+AR,202306,202410,Average call center abandonment rate,0.152,"C5, C6"
+AR,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),125978,
+AR,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),99266,
+AR,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),39848,
+AR,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),29432,
+AR,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10416,
+AR,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),47725,
+AR,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12878,
+AR,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34847,
+AR,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11693,
+AR,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4014,
+AR,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2965,
+AR,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1049,
+AR,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4808,
+AR,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1297,
+AR,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.351,
+AR,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1178,
+AR,202305,202410,Total call center volume (number of calls),79625,"C5, C6"
+AR,202305,202410,Average call center wait time (minutes),10,"C5, C6"
+AR,202305,202410,Average call center abandonment rate,0.163,"C5, C6"
+AR,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),126978,
+AR,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),137679,
+AR,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),61236,
+AR,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),45975,
+AR,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15261,
+AR,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),62711,
+AR,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7223,
+AR,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),55488,
+AR,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),13732,
+AR,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4448,
+AR,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3339,
+AR,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1108,
+AR,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4555,
+AR,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0525,
+AR,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.403,
+AR,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0997,
+AR,202304,202410,Total call center volume (number of calls),86735,"C5, C6"
+AR,202304,202410,Average call center wait time (minutes),5,"C5, C6"
+AR,202304,202410,Average call center abandonment rate,0.128,"C5, C6"
+AR,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),81174,
+AR,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+AR,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+AR,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+AR,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+AR,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+AR,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+AR,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+AR,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+AR,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+AR,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+AR,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+AR,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+AR,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+AR,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+AR,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+AR,202303,202410,Total call center volume (number of calls),79139,"C5, C6"
+AR,202303,202410,Average call center wait time (minutes),1,"C5, C6"
+AR,202303,202410,Average call center abandonment rate,0.152,"C5, C6"
+AZ,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),177935,
+AZ,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),196407,
+AZ,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),155424,
+AZ,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),141719,
+AZ,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13705,
+AZ,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),35445,
+AZ,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9418,
+AZ,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),26027,
+AZ,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5538,
+AZ,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7913,
+AZ,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7216,
+AZ,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0698,
+AZ,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1805,
+AZ,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.048,
+AZ,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1325,
+AZ,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0282,
+AZ,202407,202410,Total call center volume (number of calls),85938,C4
+AZ,202407,202410,Average call center wait time (minutes),7,"C4, C6"
+AZ,202407,202410,Average call center abandonment rate,0.117,"C4, C6"
+AZ,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),221364,
+AZ,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),211009,
+AZ,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),168244,
+AZ,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),153149,
+AZ,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15095,
+AZ,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),37929,
+AZ,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9991,
+AZ,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),27938,
+AZ,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4836,
+AZ,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7973,
+AZ,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7258,
+AZ,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0715,
+AZ,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1798,
+AZ,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0473,
+AZ,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1324,
+AZ,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0229,
+AZ,202406,202410,Total call center volume (number of calls),84722,C4
+AZ,202406,202410,Average call center wait time (minutes),5,"C4, C6"
+AZ,202406,202410,Average call center abandonment rate,0.074,"C4, C6"
+AZ,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),197359,
+AZ,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),188452,
+AZ,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),150064,
+AZ,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),133720,
+AZ,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16344,
+AZ,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),34092,
+AZ,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12143,
+AZ,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21949,
+AZ,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4296,
+AZ,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7963,
+AZ,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7096,
+AZ,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0867,
+AZ,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1809,
+AZ,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0644,
+AZ,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1165,
+AZ,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0228,
+AZ,202405,202410,Total call center volume (number of calls),96466,C4
+AZ,202405,202410,Average call center wait time (minutes),5,"C4, C6"
+AZ,202405,202410,Average call center abandonment rate,0.073,"C4, C6"
+AZ,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),209890,
+AZ,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),102938,
+AZ,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),81317,
+AZ,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),70767,
+AZ,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10550,
+AZ,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19548,
+AZ,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7724,
+AZ,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11824,
+AZ,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2073,
+AZ,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.79,
+AZ,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6875,
+AZ,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1025,
+AZ,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1899,
+AZ,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.075,
+AZ,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1149,
+AZ,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0201,
+AZ,202404,202410,Total call center volume (number of calls),91722,C4
+AZ,202404,202410,Average call center wait time (minutes),5,"C4, C6"
+AZ,202404,202410,Average call center abandonment rate,0.1,"C4, C6"
+AZ,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),188317,
+AZ,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),181059,
+AZ,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),142020,
+AZ,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),127857,
+AZ,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14163,
+AZ,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33992,
+AZ,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10643,
+AZ,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23349,
+AZ,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5047,
+AZ,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7844,
+AZ,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7062,
+AZ,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0782,
+AZ,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1877,
+AZ,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0588,
+AZ,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.129,
+AZ,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0279,
+AZ,202403,202410,Total call center volume (number of calls),96917,C4
+AZ,202403,202410,Average call center wait time (minutes),5,"C4, C6"
+AZ,202403,202410,Average call center abandonment rate,0.094,"C4, C6"
+AZ,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),103985,
+AZ,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),171880,
+AZ,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),154815,
+AZ,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),144180,
+AZ,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10635,
+AZ,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13847,
+AZ,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6062,
+AZ,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7785,
+AZ,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3218,
+AZ,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9007,
+AZ,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8388,
+AZ,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0619,
+AZ,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0806,
+AZ,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0353,
+AZ,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0453,
+AZ,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0187,
+AZ,202402,202410,Total call center volume (number of calls),95477,C4
+AZ,202402,202410,Average call center wait time (minutes),6,"C4, C6"
+AZ,202402,202410,Average call center abandonment rate,0.1,"C4, C6"
+AZ,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),198337,
+AZ,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),149606,
+AZ,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),130505,
+AZ,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),123335,
+AZ,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7170,
+AZ,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13407,
+AZ,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5438,
+AZ,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7969,
+AZ,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5694,
+AZ,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8723,
+AZ,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8244,
+AZ,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0479,
+AZ,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0896,
+AZ,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0363,
+AZ,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0533,
+AZ,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0381,
+AZ,202401,202410,Total call center volume (number of calls),110829,C4
+AZ,202401,202410,Average call center wait time (minutes),5,"C4, C6"
+AZ,202401,202410,Average call center abandonment rate,0.077,"C4, C6"
+AZ,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),168860,
+AZ,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),200682,
+AZ,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),175434,
+AZ,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),164094,
+AZ,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11340,
+AZ,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20761,
+AZ,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6807,
+AZ,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13954,
+AZ,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4487,
+AZ,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8742,
+AZ,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8177,
+AZ,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0565,
+AZ,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1035,
+AZ,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0339,
+AZ,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0695,
+AZ,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0224,
+AZ,202312,202410,Total call center volume (number of calls),95704,C4
+AZ,202312,202410,Average call center wait time (minutes),5,"C4, C6"
+AZ,202312,202410,Average call center abandonment rate,0.079,"C4, C6"
+AZ,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),196133,
+AZ,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),157842,
+AZ,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),134923,
+AZ,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),124833,
+AZ,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10090,
+AZ,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19442,
+AZ,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6811,
+AZ,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12631,
+AZ,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3477,
+AZ,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8548,
+AZ,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7909,
+AZ,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0639,
+AZ,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1232,
+AZ,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0432,
+AZ,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.08,
+AZ,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.022,
+AZ,202311,202410,Total call center volume (number of calls),105667,C4
+AZ,202311,202410,Average call center wait time (minutes),5,"C4, C6"
+AZ,202311,202410,Average call center abandonment rate,0.082,"C4, C6"
+AZ,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),200703,
+AZ,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),205062,
+AZ,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),168065,
+AZ,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),153244,
+AZ,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14821,
+AZ,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),28706,
+AZ,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8144,
+AZ,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),20562,
+AZ,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8291,
+AZ,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8196,
+AZ,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7473,
+AZ,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0723,
+AZ,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.14,
+AZ,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0397,
+AZ,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1003,
+AZ,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0404,
+AZ,202310,202410,Total call center volume (number of calls),120709,C4
+AZ,202310,202410,Average call center wait time (minutes),6,"C4, C6"
+AZ,202310,202410,Average call center abandonment rate,0.093,"C4, C6"
+AZ,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),159637,
+AZ,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),220341,
+AZ,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),172756,
+AZ,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),157953,
+AZ,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14803,
+AZ,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),39667,
+AZ,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9029,
+AZ,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),30638,
+AZ,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7918,
+AZ,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.784,
+AZ,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7169,
+AZ,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0672,
+AZ,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.18,
+AZ,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.041,
+AZ,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.139,
+AZ,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0359,
+AZ,202309,202410,Total call center volume (number of calls),365189,"C4, C5"
+AZ,202309,202410,Average call center wait time (minutes),15,"C4, C5, C6"
+AZ,202309,202410,Average call center abandonment rate,0.216,"C4, C5, C6"
+AZ,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),198245,
+AZ,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),223185,
+AZ,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),178491,
+AZ,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),162013,
+AZ,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16478,
+AZ,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),37812,
+AZ,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12181,
+AZ,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),25631,
+AZ,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6882,
+AZ,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7997,
+AZ,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7259,
+AZ,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0738,
+AZ,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1694,
+AZ,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0546,
+AZ,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1148,
+AZ,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0308,
+AZ,202308,202410,Total call center volume (number of calls),1159356,"C4, C5"
+AZ,202308,202410,Average call center wait time (minutes),31,"C4, C5, C6"
+AZ,202308,202410,Average call center abandonment rate,0.212,"C4, C5, C6"
+AZ,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),215935,
+AZ,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),223139,
+AZ,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),165052,
+AZ,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),148874,
+AZ,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16178,
+AZ,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),50056,
+AZ,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13069,
+AZ,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),36987,
+AZ,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8031,
+AZ,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7397,
+AZ,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6672,
+AZ,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0725,
+AZ,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2243,
+AZ,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0586,
+AZ,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1658,
+AZ,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.036,
+AZ,202307,202410,Total call center volume (number of calls),766593,"C4, C5"
+AZ,202307,202410,Average call center wait time (minutes),34,"C4, C5, C6"
+AZ,202307,202410,Average call center abandonment rate,0.227,"C4, C5, C6"
+AZ,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),218663,
+AZ,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),230082,
+AZ,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),154324,
+AZ,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),138033,
+AZ,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16291,
+AZ,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),66657,
+AZ,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14656,
+AZ,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),52001,
+AZ,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9101,
+AZ,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6707,
+AZ,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5999,
+AZ,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0708,
+AZ,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2897,
+AZ,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0637,
+AZ,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.226,
+AZ,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0396,
+AZ,202306,202410,Total call center volume (number of calls),674685,"C4, C5"
+AZ,202306,202410,Average call center wait time (minutes),18,"C4, C5, C6"
+AZ,202306,202410,Average call center abandonment rate,0.178,"C4, C5, C6"
+AZ,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),223183,
+AZ,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),207473,
+AZ,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),127110,
+AZ,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),107939,
+AZ,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19171,
+AZ,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),73595,
+AZ,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16821,
+AZ,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),56774,
+AZ,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6768,
+AZ,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6127,
+AZ,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5203,
+AZ,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0924,
+AZ,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3547,
+AZ,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0811,
+AZ,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2736,
+AZ,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0326,
+AZ,202305,202410,Total call center volume (number of calls),627158,"C4, C5"
+AZ,202305,202410,Average call center wait time (minutes),21,"C4, C5, C6"
+AZ,202305,202410,Average call center abandonment rate,0.179,"C4, C5, C6"
+AZ,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),230119,
+AZ,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),230526,
+AZ,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),162693,
+AZ,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),149144,
+AZ,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13549,
+AZ,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19635,
+AZ,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14158,
+AZ,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5477,
+AZ,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),48198,
+AZ,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7057,
+AZ,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.647,
+AZ,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0588,
+AZ,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0852,
+AZ,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0614,
+AZ,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0238,
+AZ,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2091,
+AZ,202304,202410,Total call center volume (number of calls),461059,"C4, C5, C8"
+AZ,202304,202410,Average call center wait time (minutes),12,"C4, C5, C6, C8"
+AZ,202304,202410,Average call center abandonment rate,0.142,"C4, C5, C6, C8"
+AZ,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),207525,
+AZ,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+AZ,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+AZ,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+AZ,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+AZ,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+AZ,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+AZ,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+AZ,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+AZ,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+AZ,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+AZ,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+AZ,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+AZ,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+AZ,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+AZ,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+AZ,202303,202410,Total call center volume (number of calls),531247,"C4, C5"
+AZ,202303,202410,Average call center wait time (minutes),11,"C4, C5, C6"
+AZ,202303,202410,Average call center abandonment rate,0.139,"C4, C5, C6"
+CA,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),906944,
+CA,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),834973,
+CA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),680691,
+CA,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),583183,
+CA,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),97508,
+CA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),51603,
+CA,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14113,
+CA,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),37490,
+CA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),102679,
+CA,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8152,
+CA,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6984,
+CA,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1168,
+CA,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0618,
+CA,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0169,
+CA,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0449,
+CA,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.123,
+CA,202407,202410,Total call center volume (number of calls),290758,C3
+CA,202407,202410,Average call center wait time (minutes),5,C3
+CA,202407,202410,Average call center abandonment rate,0.008,C3
+CA,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),846228,
+CA,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),834620,
+CA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),667179,
+CA,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),580253,
+CA,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),86926,
+CA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),51695,
+CA,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13482,
+CA,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),38213,
+CA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),115746,
+CA,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7994,
+CA,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6952,
+CA,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1042,
+CA,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0619,
+CA,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0162,
+CA,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0458,
+CA,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1387,
+CA,202406,202410,Total call center volume (number of calls),267644,C3
+CA,202406,202410,Average call center wait time (minutes),3,C3
+CA,202406,202410,Average call center abandonment rate,0.115,C3
+CA,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),897254,
+CA,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1106835,
+CA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),781991,
+CA,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),680853,
+CA,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),101138,
+CA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),115664,
+CA,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),25019,
+CA,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),90645,
+CA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),209180,
+CA,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7065,
+CA,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6151,
+CA,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0914,
+CA,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1045,
+CA,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0226,
+CA,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0819,
+CA,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.189,
+CA,202405,202410,Total call center volume (number of calls),289981,C3
+CA,202405,202410,Average call center wait time (minutes),3,C3
+CA,202405,202410,Average call center abandonment rate,0.002,C3
+CA,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),736196,
+CA,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1118057,
+CA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),790073,
+CA,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),708771,
+CA,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),81302,
+CA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),106792,
+CA,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),21412,
+CA,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),85380,
+CA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),221192,
+CA,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7066,
+CA,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6339,
+CA,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0727,
+CA,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0955,
+CA,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0192,
+CA,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0764,
+CA,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1978,
+CA,202404,202410,Total call center volume (number of calls),316173,C3
+CA,202404,202410,Average call center wait time (minutes),3,C3
+CA,202404,202410,Average call center abandonment rate,0.146,C3
+CA,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1150666,
+CA,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1235250,
+CA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),869206,
+CA,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),786631,
+CA,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),82575,
+CA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),121981,
+CA,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),24871,
+CA,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),97110,
+CA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),244063,
+CA,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7037,
+CA,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6368,
+CA,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0668,
+CA,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0988,
+CA,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0201,
+CA,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0786,
+CA,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1976,
+CA,202403,202410,Total call center volume (number of calls),316182,C3
+CA,202403,202410,Average call center wait time (minutes),5,C3
+CA,202403,202410,Average call center abandonment rate,0.009,C3
+CA,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1160658,
+CA,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1170166,
+CA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),806530,
+CA,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),729052,
+CA,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),77478,
+CA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),108198,
+CA,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),20509,
+CA,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),87689,
+CA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),255438,
+CA,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6892,
+CA,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.623,
+CA,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0662,
+CA,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0925,
+CA,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0175,
+CA,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0749,
+CA,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2183,
+CA,202402,202410,Total call center volume (number of calls),348874,C3
+CA,202402,202410,Average call center wait time (minutes),5,C3
+CA,202402,202410,Average call center abandonment rate,0.008,C3
+CA,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1277354,
+CA,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1018735,
+CA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),667853,
+CA,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),611086,
+CA,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),56767,
+CA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),80375,
+CA,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),15605,
+CA,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),64770,
+CA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),270507,
+CA,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6556,
+CA,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5998,
+CA,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0557,
+CA,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0789,
+CA,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0153,
+CA,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0636,
+CA,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2655,
+CA,202401,202410,Total call center volume (number of calls),486771,"C3, C4, C6"
+CA,202401,202410,Average call center wait time (minutes),6,"C3, C4, C6"
+CA,202401,202410,Average call center abandonment rate,0.034,"C3, C4, C6"
+CA,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1210592,
+CA,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1255471,
+CA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),899931,
+CA,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),829478,
+CA,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),70453,
+CA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),108863,
+CA,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),20595,
+CA,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),88268,
+CA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),246677,
+CA,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7168,
+CA,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6607,
+CA,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0561,
+CA,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0867,
+CA,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0164,
+CA,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0703,
+CA,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1965,
+CA,202312,202410,Total call center volume (number of calls),374234,"C3, C4, C6"
+CA,202312,202410,Average call center wait time (minutes),5,"C3, C4, C6"
+CA,202312,202410,Average call center abandonment rate,0.011,"C3, C4, C6"
+CA,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1083419,
+CA,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1058359,
+CA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),493960,
+CA,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),382979,
+CA,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),110981,
+CA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),205710,
+CA,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),17353,
+CA,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),188357,
+CA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),358689,
+CA,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4667,
+CA,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3619,
+CA,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1049,
+CA,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1944,
+CA,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0164,
+CA,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.178,
+CA,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3389,
+CA,202311,202410,Total call center volume (number of calls),287475,"C3, C4, C6"
+CA,202311,202410,Average call center wait time (minutes),5,"C3, C4, C6"
+CA,202311,202410,Average call center abandonment rate,0.016,"C3, C4, C6"
+CA,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1407813,
+CA,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1061239,
+CA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),512198,
+CA,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),391927,
+CA,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),120271,
+CA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),198537,
+CA,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),19285,
+CA,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),179252,
+CA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),350504,
+CA,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4826,
+CA,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3693,
+CA,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1133,
+CA,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1871,
+CA,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0182,
+CA,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1689,
+CA,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3303,
+CA,202310,202410,Total call center volume (number of calls),254698,"C3, C4, C6"
+CA,202310,202410,Average call center wait time (minutes),4,"C3, C4, C6"
+CA,202310,202410,Average call center abandonment rate,0.037,"C3, C4, C6"
+CA,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1109876,
+CA,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1073632,
+CA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),506846,
+CA,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),375861,
+CA,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),130985,
+CA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),219809,
+CA,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),19772,
+CA,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),200037,
+CA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),346977,
+CA,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4721,
+CA,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3501,
+CA,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.122,
+CA,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2047,
+CA,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0184,
+CA,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1863,
+CA,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3232,
+CA,202309,202410,Total call center volume (number of calls),227642,"C3, C4, C6"
+CA,202309,202410,Average call center wait time (minutes),4,"C3, C4, C6"
+CA,202309,202410,Average call center abandonment rate,0.024,"C3, C4, C6"
+CA,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1102666,
+CA,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1042671,
+CA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),518152,
+CA,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),364261,
+CA,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),153891,
+CA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),209487,
+CA,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),22603,
+CA,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),186884,
+CA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),315032,
+CA,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4969,
+CA,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3494,
+CA,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1476,
+CA,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2009,
+CA,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0217,
+CA,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1792,
+CA,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3021,
+CA,202308,202410,Total call center volume (number of calls),249027,"C3, C4, C6"
+CA,202308,202410,Average call center wait time (minutes),4,"C3, C4, C6"
+CA,202308,202410,Average call center abandonment rate,0.009,"C3, C4, C6"
+CA,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1121056,
+CA,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1083005,
+CA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),467194,
+CA,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),297763,
+CA,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),169431,
+CA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),77005,R4
+CA,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),20174,
+CA,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),56831,R4
+CA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),538806,
+CA,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4314,
+CA,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2749,
+CA,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1564,
+CA,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0711,R4
+CA,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0186,
+CA,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0525,R4
+CA,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4975,
+CA,202307,202410,Total call center volume (number of calls),214314,"C3, C4, C6"
+CA,202307,202410,Average call center wait time (minutes),3,"C3, C4, C6"
+CA,202307,202410,Average call center abandonment rate,0.012,"C3, C4, C6"
+CA,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1071630,
+CA,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1052030,
+CA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),499447,
+CA,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),281335,
+CA,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),218112,
+CA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),225417,
+CA,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),25565,
+CA,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),199852,
+CA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),327166,
+CA,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4747,
+CA,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2674,
+CA,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2073,
+CA,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2143,
+CA,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0243,
+CA,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.19,
+CA,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.311,
+CA,202306,202410,Total call center volume (number of calls),221721,"C3, C4, C6"
+CA,202306,202410,Average call center wait time (minutes),2,"C3, C4, C6"
+CA,202306,202410,Average call center abandonment rate,0.009,"C3, C4, C6"
+CA,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1112415,
+CA,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+CA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+CA,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+CA,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+CA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+CA,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+CA,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+CA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+CA,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+CA,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+CA,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+CA,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+CA,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+CA,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+CA,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+CA,202305,202410,Total call center volume (number of calls),240168,"C3, C4, C6"
+CA,202305,202410,Average call center wait time (minutes),2,"C3, C4, C6"
+CA,202305,202410,Average call center abandonment rate,0.043,"C3, C4, C6"
+CA,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1202020,
+CA,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+CA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+CA,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+CA,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+CA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+CA,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+CA,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+CA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+CA,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+CA,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+CA,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+CA,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+CA,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+CA,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+CA,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+CA,202304,202410,Total call center volume (number of calls),228985,"C3, C4, C6"
+CA,202304,202410,Average call center wait time (minutes),4,"C3, C4, C6"
+CA,202304,202410,Average call center abandonment rate,0.01,"C3, C4, C6"
+CA,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+CA,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+CA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+CA,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+CA,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+CA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+CA,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+CA,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+CA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+CA,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+CA,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+CA,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+CA,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+CA,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+CA,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+CA,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+CA,202303,202410,Total call center volume (number of calls),266143,"C3, C4, C6"
+CA,202303,202410,Average call center wait time (minutes),4,"C3, C4, C6"
+CA,202303,202410,Average call center abandonment rate,0.018,"C3, C4, C6"
+CO,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),80695,
+CO,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),77736,
+CO,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),60653,
+CO,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),43029,
+CO,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17624,
+CO,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12935,R4
+CO,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4940,
+CO,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7995,R4
+CO,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4148,
+CO,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7802,
+CO,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5535,
+CO,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2267,
+CO,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1664,R4
+CO,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0635,
+CO,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1028,R4
+CO,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0534,
+CO,202407,202410,Total call center volume (number of calls),28935,"C3, C4, C6"
+CO,202407,202410,Average call center wait time (minutes),6,"C1, C2, C3, C4, C6"
+CO,202407,202410,Average call center abandonment rate,0.112,"C3, C4, C6"
+CO,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),74949,
+CO,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),71640,
+CO,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),54582,
+CO,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),35169,
+CO,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19413,
+CO,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13649,R4
+CO,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4883,
+CO,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8766,R4
+CO,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3409,
+CO,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7619,
+CO,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4909,
+CO,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.271,
+CO,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1905,R4
+CO,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0682,
+CO,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1224,R4
+CO,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0476,
+CO,202406,202410,Total call center volume (number of calls),26963,"C3, C4, C6"
+CO,202406,202410,Average call center wait time (minutes),8,"C1, C2, C3, C4, C6"
+CO,202406,202410,Average call center abandonment rate,0.119,"C3, C4, C6"
+CO,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),77736,
+CO,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),64356,
+CO,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),48993,
+CO,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),32099,
+CO,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16894,
+CO,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12793,R4
+CO,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4769,
+CO,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8024,R4
+CO,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2570,
+CO,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7613,
+CO,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4988,
+CO,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2625,
+CO,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1988,R4
+CO,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0741,
+CO,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1247,R4
+CO,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0399,
+CO,202405,202410,Total call center volume (number of calls),32089,"C3, C4, C6"
+CO,202405,202410,Average call center wait time (minutes),10,"C1, C2, C3, C4, C6"
+CO,202405,202410,Average call center abandonment rate,0.171,"C3, C4, C6"
+CO,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),71640,
+CO,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),116528,
+CO,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),61238,
+CO,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),31508,
+CO,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),29730,
+CO,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),49894,R4
+CO,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16629,
+CO,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),33265,R4
+CO,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5396,
+CO,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5255,
+CO,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2704,
+CO,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2551,
+CO,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4282,R4
+CO,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1427,
+CO,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2855,R4
+CO,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0463,
+CO,202404,202410,Total call center volume (number of calls),26278,"C3, C4, C6"
+CO,202404,202410,Average call center wait time (minutes),8,"C1, C2, C3, C4, C6"
+CO,202404,202410,Average call center abandonment rate,0.145,"C3, C4, C6"
+CO,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),64356,
+CO,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),137882,
+CO,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),69036,
+CO,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),35127,
+CO,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),33909,
+CO,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),61133,R4
+CO,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),21002,
+CO,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),40131,R4
+CO,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7713,
+CO,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5007,
+CO,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2548,
+CO,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2459,
+CO,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4434,R4
+CO,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1523,
+CO,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2911,R4
+CO,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0559,
+CO,202403,202410,Total call center volume (number of calls),29267,"C3, C4, C6"
+CO,202403,202410,Average call center wait time (minutes),10,"C1, C2, C3, C4, C6"
+CO,202403,202410,Average call center abandonment rate,0.203,"C3, C4, C6"
+CO,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),116528,
+CO,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),136981,
+CO,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),68353,
+CO,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),34750,
+CO,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),33603,
+CO,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),60028,R4
+CO,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),23134,
+CO,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),36894,R4
+CO,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8600,
+CO,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.499,
+CO,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2537,
+CO,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2453,
+CO,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4382,R4
+CO,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1689,
+CO,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2693,R4
+CO,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0628,
+CO,202402,202410,Total call center volume (number of calls),36516,"C3, C4, C6"
+CO,202402,202410,Average call center wait time (minutes),15,"C1, C2, C3, C4, C6"
+CO,202402,202410,Average call center abandonment rate,0.28,"C3, C4, C6"
+CO,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),137882,
+CO,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),153265,
+CO,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),76090,
+CO,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),36502,
+CO,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),39588,
+CO,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),67967,R4
+CO,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),22401,
+CO,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),45566,R4
+CO,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9208,
+CO,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4965,
+CO,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2382,
+CO,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2583,
+CO,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4435,R4
+CO,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1462,
+CO,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2973,R4
+CO,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0601,
+CO,202401,202410,Total call center volume (number of calls),34576,"C3, C4, C6"
+CO,202401,202410,Average call center wait time (minutes),14,"C1, C2, C3, C4, C6"
+CO,202401,202410,Average call center abandonment rate,0.352,"C3, C4, C6"
+CO,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),136981,
+CO,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),155818,
+CO,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),75013,
+CO,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),40315,
+CO,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),34698,
+CO,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),68341,R4
+CO,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),22738,
+CO,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),45603,R4
+CO,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12464,
+CO,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4814,
+CO,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2587,
+CO,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2227,
+CO,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4386,R4
+CO,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1459,
+CO,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2927,R4
+CO,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.08,
+CO,202312,202410,Total call center volume (number of calls),31179,"C3, C4, C6"
+CO,202312,202410,Average call center wait time (minutes),15,"C1, C2, C3, C4, C6"
+CO,202312,202410,Average call center abandonment rate,0.228,"C3, C4, C6"
+CO,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),153265,
+CO,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),149355,
+CO,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),70919,
+CO,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),36293,
+CO,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),34626,
+CO,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),68758,R4
+CO,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),21306,
+CO,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),47452,R4
+CO,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9678,
+CO,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4748,
+CO,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.243,
+CO,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2318,
+CO,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4604,R4
+CO,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1427,
+CO,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3177,R4
+CO,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0648,
+CO,202311,202410,Total call center volume (number of calls),34266,"C3, C4, C6"
+CO,202311,202410,Average call center wait time (minutes),15,"C1, C2, C3, C4, C6"
+CO,202311,202410,Average call center abandonment rate,0.269,"C3, C4, C6"
+CO,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),155818,
+CO,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),147244,
+CO,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),70118,
+CO,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),34196,
+CO,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),35922,
+CO,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),68061,R4
+CO,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),24754,
+CO,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),43307,R4
+CO,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9065,
+CO,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4762,
+CO,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2322,
+CO,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.244,
+CO,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4622,R4
+CO,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1681,
+CO,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2941,R4
+CO,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0616,
+CO,202310,202410,Total call center volume (number of calls),30842,"C3, C4, C6"
+CO,202310,202410,Average call center wait time (minutes),10,"C1, C2, C3, C4, C6"
+CO,202310,202410,Average call center abandonment rate,0.2,"C3, C4, C6"
+CO,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),149355,
+CO,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),140310,
+CO,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),59161,
+CO,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),28901,
+CO,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),30260,
+CO,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27321,R4
+CO,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18587,
+CO,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8734,R4
+CO,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),53828,
+CO,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4216,
+CO,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.206,
+CO,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2157,
+CO,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1947,R4
+CO,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1325,
+CO,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0622,R4
+CO,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3836,
+CO,202309,202410,Total call center volume (number of calls),29251,"C3, C4, C6"
+CO,202309,202410,Average call center wait time (minutes),12,"C1, C2, C3, C4, C6"
+CO,202309,202410,Average call center abandonment rate,0.233,"C3, C4, C6"
+CO,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),147244,
+CO,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),129894,
+CO,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),60480,
+CO,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),29285,
+CO,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),31195,
+CO,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),66223,
+CO,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),19940,
+CO,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),46283,
+CO,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3191,
+CO,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4656,
+CO,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2255,
+CO,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2402,
+CO,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5098,
+CO,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1535,
+CO,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3563,
+CO,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0246,
+CO,202308,202410,Total call center volume (number of calls),31818,"C3, C4, C6"
+CO,202308,202410,Average call center wait time (minutes),12,"C1, C2, C3, C4, C6"
+CO,202308,202410,Average call center abandonment rate,0.23,"C3, C4, C6"
+CO,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),140310,
+CO,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),136582,
+CO,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),63034,
+CO,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),30326,
+CO,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),32708,
+CO,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),69947,
+CO,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),19871,
+CO,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),50076,
+CO,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3601,
+CO,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4615,
+CO,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.222,
+CO,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2395,
+CO,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5121,
+CO,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1455,
+CO,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3666,
+CO,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0264,
+CO,202307,202410,Total call center volume (number of calls),30150,"C3, C4, C6"
+CO,202307,202410,Average call center wait time (minutes),14,"C1, C2, C3, C4, C6"
+CO,202307,202410,Average call center abandonment rate,0.277,"C3, C4, C6"
+CO,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),129894,
+CO,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),127475,
+CO,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),61273,
+CO,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),30000,
+CO,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),31273,
+CO,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),62539,
+CO,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18545,
+CO,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),43994,
+CO,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3663,
+CO,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4807,
+CO,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2353,
+CO,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2453,
+CO,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4906,
+CO,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1455,
+CO,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3451,
+CO,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0287,
+CO,202306,202410,Total call center volume (number of calls),27961,"C3, C4, C6"
+CO,202306,202410,Average call center wait time (minutes),10,"C1, C2, C3, C4, C6"
+CO,202306,202410,Average call center abandonment rate,0.213,"C3, C4, C6"
+CO,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),136582,
+CO,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),119563,
+CO,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),67028,
+CO,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),28572,
+CO,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),38456,
+CO,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),50253,
+CO,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),19001,
+CO,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),31252,
+CO,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2282,
+CO,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5606,
+CO,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.239,
+CO,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3216,
+CO,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4203,
+CO,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1589,
+CO,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2614,
+CO,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0191,
+CO,202305,202410,Total call center volume (number of calls),24408,"C3, C4, C6"
+CO,202305,202410,Average call center wait time (minutes),4,"C1, C2, C3, C4, C6"
+CO,202305,202410,Average call center abandonment rate,0.084,"C3, C4, C6"
+CO,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),127475,
+CO,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+CO,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+CO,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+CO,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+CO,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+CO,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+CO,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+CO,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+CO,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+CO,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+CO,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+CO,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+CO,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+CO,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+CO,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+CO,202304,202410,Total call center volume (number of calls),21565,"C3, C4, C6"
+CO,202304,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+CO,202304,202410,Average call center abandonment rate,0.02,"C3, C4, C6"
+CO,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),119563,
+CO,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+CO,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+CO,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+CO,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+CO,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+CO,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+CO,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+CO,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+CO,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+CO,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+CO,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+CO,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+CO,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+CO,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+CO,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+CO,202303,202410,Total call center volume (number of calls),25216,"C3, C4, C6"
+CO,202303,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+CO,202303,202410,Average call center abandonment rate,0.011,"C3, C4, C6"
+CT,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),93670,
+CT,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),96999,
+CT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),83701,
+CT,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),76625,
+CT,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7076,
+CT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9883,
+CT,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5774,
+CT,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4109,
+CT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3415,
+CT,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8629,
+CT,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.79,
+CT,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0729,
+CT,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1019,
+CT,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0595,
+CT,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0424,
+CT,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0352,
+CT,202407,202410,Total call center volume (number of calls),137742,C7
+CT,202407,202410,Average call center wait time (minutes),5,"C2, C4, C6, C7"
+CT,202407,202410,Average call center abandonment rate,0.055,"C4, C6, C7"
+CT,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),96999,
+CT,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),74145,
+CT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),64367,
+CT,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),59409,
+CT,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4958,
+CT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7022,
+CT,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4436,
+CT,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2586,
+CT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2756,
+CT,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8681,
+CT,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8013,
+CT,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0669,
+CT,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0947,
+CT,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0598,
+CT,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0349,
+CT,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0372,
+CT,202406,202410,Total call center volume (number of calls),118578,C7
+CT,202406,202410,Average call center wait time (minutes),3,"C2, C4, C6, C7"
+CT,202406,202410,Average call center abandonment rate,0.04,"C4, C6, C7"
+CT,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),96554,
+CT,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),83932,
+CT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),73517,
+CT,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),60688,
+CT,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12829,
+CT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7270,
+CT,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4614,
+CT,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2656,
+CT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3145,
+CT,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8759,
+CT,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7231,
+CT,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1528,
+CT,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0866,
+CT,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.055,
+CT,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0316,
+CT,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0375,
+CT,202405,202410,Total call center volume (number of calls),123066,C7
+CT,202405,202410,Average call center wait time (minutes),1,"C2, C4, C6, C7"
+CT,202405,202410,Average call center abandonment rate,0.014,"C4, C6, C7"
+CT,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),83932,
+CT,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),69829,
+CT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),59795,
+CT,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),51565,
+CT,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8230,
+CT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6804,
+CT,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2494,
+CT,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4310,
+CT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3230,
+CT,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8563,
+CT,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7384,
+CT,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1179,
+CT,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0974,
+CT,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0357,
+CT,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0617,
+CT,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0463,
+CT,202404,202410,Total call center volume (number of calls),134478,C7
+CT,202404,202410,Average call center wait time (minutes),1,"C2, C4, C6, C7"
+CT,202404,202410,Average call center abandonment rate,0.02,"C4, C6, C7"
+CT,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),69323,
+CT,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),106462,
+CT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),85245,
+CT,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),75268,
+CT,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9977,
+CT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13242,
+CT,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3981,
+CT,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9261,
+CT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7975,
+CT,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8007,
+CT,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.707,
+CT,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0937,
+CT,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1244,
+CT,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0374,
+CT,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.087,
+CT,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0749,
+CT,202403,202410,Total call center volume (number of calls),129138,C7
+CT,202403,202410,Average call center wait time (minutes),1,"C2, C4, C6, C7"
+CT,202403,202410,Average call center abandonment rate,0.013,"C4, C6, C7"
+CT,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),106607,
+CT,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),104272,
+CT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),82579,
+CT,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),71424,
+CT,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11155,
+CT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15395,
+CT,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4304,
+CT,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11091,
+CT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6298,
+CT,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.792,
+CT,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.685,
+CT,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.107,
+CT,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1476,
+CT,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0413,
+CT,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1064,
+CT,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0604,
+CT,202402,202410,Total call center volume (number of calls),166888,C7
+CT,202402,202410,Average call center wait time (minutes),1,"C2, C4, C6, C7"
+CT,202402,202410,Average call center abandonment rate,0.016,"C4, C6, C7"
+CT,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),107412,
+CT,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),88704,
+CT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),67529,
+CT,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),61612,
+CT,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5917,
+CT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),11660,
+CT,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3564,
+CT,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8096,
+CT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9515,
+CT,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7613,
+CT,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6946,
+CT,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0667,
+CT,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1314,
+CT,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0402,
+CT,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0913,
+CT,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1073,
+CT,202401,202410,Total call center volume (number of calls),176577,C7
+CT,202401,202410,Average call center wait time (minutes),5,"C2, C4, C6, C7"
+CT,202401,202410,Average call center abandonment rate,0.039,"C4, C6, C7"
+CT,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),90190,
+CT,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),104702,
+CT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),81677,
+CT,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),71268,
+CT,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10409,
+CT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15647,
+CT,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4289,
+CT,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11358,
+CT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7378,
+CT,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7801,
+CT,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6807,
+CT,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0994,
+CT,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1494,
+CT,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.041,
+CT,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1085,
+CT,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0705,
+CT,202312,202410,Total call center volume (number of calls),156309,C7
+CT,202312,202410,Average call center wait time (minutes),4,"C2, C4, C6, C7"
+CT,202312,202410,Average call center abandonment rate,0.051,"C4, C6, C7"
+CT,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),105555,
+CT,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),105291,
+CT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),83218,
+CT,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),75479,
+CT,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7739,
+CT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12476,
+CT,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4097,
+CT,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8379,
+CT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9597,
+CT,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7904,
+CT,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7169,
+CT,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0735,
+CT,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1185,
+CT,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0389,
+CT,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0796,
+CT,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0911,
+CT,202311,202410,Total call center volume (number of calls),156606,C7
+CT,202311,202410,Average call center wait time (minutes),8,"C2, C4, C6, C7"
+CT,202311,202410,Average call center abandonment rate,0.075,"C4, C6, C7"
+CT,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),105794,
+CT,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),89758,
+CT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),73000,
+CT,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),65357,
+CT,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7643,
+CT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9044,
+CT,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4029,
+CT,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5015,
+CT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7714,
+CT,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8133,
+CT,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7281,
+CT,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0852,
+CT,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1008,
+CT,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0449,
+CT,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0559,
+CT,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0859,
+CT,202310,202410,Total call center volume (number of calls),154631,C7
+CT,202310,202410,Average call center wait time (minutes),9,"C2, C4, C6, C7"
+CT,202310,202410,Average call center abandonment rate,0.106,"C4, C6, C7"
+CT,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),101940,
+CT,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),91541,
+CT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),72428,
+CT,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),60514,
+CT,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11914,
+CT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10121,
+CT,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4279,
+CT,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5842,
+CT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8992,
+CT,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7912,
+CT,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6611,
+CT,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1301,
+CT,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1106,
+CT,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0467,
+CT,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0638,
+CT,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0982,
+CT,202309,202410,Total call center volume (number of calls),136446,C7
+CT,202309,202410,Average call center wait time (minutes),11,"C2, C4, C6, C7"
+CT,202309,202410,Average call center abandonment rate,0.172,"C4, C6, C7"
+CT,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),94910,
+CT,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),107162,
+CT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),78651,
+CT,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),61625,
+CT,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17026,
+CT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22336,
+CT,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5237,
+CT,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17099,
+CT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6175,
+CT,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7339,
+CT,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5751,
+CT,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1589,
+CT,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2084,
+CT,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0489,
+CT,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1596,
+CT,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0576,
+CT,202308,202410,Total call center volume (number of calls),151441,C7
+CT,202308,202410,Average call center wait time (minutes),4,"C2, C4, C6, C7"
+CT,202308,202410,Average call center abandonment rate,0.078,"C4, C6, C7"
+CT,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),107162,
+CT,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),125381,
+CT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),84444,
+CT,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),62620,
+CT,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),21824,
+CT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),32642,
+CT,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7858,
+CT,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24784,
+CT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8295,
+CT,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6735,
+CT,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4994,
+CT,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1741,
+CT,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2603,
+CT,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0627,
+CT,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1977,
+CT,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0662,
+CT,202307,202410,Total call center volume (number of calls),135978,C7
+CT,202307,202410,Average call center wait time (minutes),2,"C2, C4, C6, C7"
+CT,202307,202410,Average call center abandonment rate,0.045,"C4, C6, C7"
+CT,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),125381,
+CT,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),85764,
+CT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),65327,
+CT,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),49759,
+CT,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15568,
+CT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15895,
+CT,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4265,
+CT,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11630,
+CT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4542,
+CT,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7617,
+CT,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5802,
+CT,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1815,
+CT,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1853,
+CT,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0497,
+CT,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1356,
+CT,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.053,
+CT,202306,202410,Total call center volume (number of calls),130614,C7
+CT,202306,202410,Average call center wait time (minutes),1,"C2, C4, C6, C7"
+CT,202306,202410,Average call center abandonment rate,0.026,"C4, C6, C7"
+CT,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),85764,
+CT,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),104755,
+CT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),73780,
+CT,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),59859,
+CT,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13921,
+CT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),26090,
+CT,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6097,
+CT,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19993,
+CT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4885,
+CT,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7043,
+CT,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5714,
+CT,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1329,
+CT,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2491,
+CT,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0582,
+CT,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1909,
+CT,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0466,
+CT,202305,202410,Total call center volume (number of calls),136233,C7
+CT,202305,202410,Average call center wait time (minutes),1,"C2, C4, C6, C7"
+CT,202305,202410,Average call center abandonment rate,0.025,"C4, C6, C7"
+CT,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),104755,
+CT,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),83246,
+CT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),56763,
+CT,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),39904,
+CT,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16859,
+CT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20533,
+CT,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),478,
+CT,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),20055,
+CT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5950,
+CT,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6819,
+CT,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4794,
+CT,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2025,
+CT,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2467,
+CT,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0057,
+CT,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2409,
+CT,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0715,
+CT,202304,202410,Total call center volume (number of calls),121220,C7
+CT,202304,202410,Average call center wait time (minutes),3,"C2, C4, C6, C7"
+CT,202304,202410,Average call center abandonment rate,0.041,"C4, C6, C7"
+CT,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),83246,
+CT,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+CT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+CT,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+CT,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+CT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+CT,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+CT,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+CT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+CT,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+CT,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+CT,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+CT,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+CT,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+CT,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+CT,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+CT,202303,202410,Total call center volume (number of calls),146164,C7
+CT,202303,202410,Average call center wait time (minutes),4,"C2, C4, C6, C7"
+CT,202303,202410,Average call center abandonment rate,0.061,"C4, C6, C7"
+DC,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),20282,
+DC,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),21272,
+DC,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),16756,
+DC,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),14687,
+DC,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2069,
+DC,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3153,R4
+DC,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),469,
+DC,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2684,R4
+DC,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1363,
+DC,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7877,
+DC,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6904,
+DC,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0973,
+DC,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1482,R4
+DC,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.022,
+DC,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1262,R4
+DC,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0641,
+DC,202407,202410,Total call center volume (number of calls),41011,C5
+DC,202407,202410,Average call center wait time (minutes),0,"C2, C5, C6"
+DC,202407,202410,Average call center abandonment rate,0.02,"C5, C6"
+DC,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),22138,
+DC,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),17689,
+DC,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13619,
+DC,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),12008,
+DC,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1611,
+DC,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2857,R4
+DC,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),474,
+DC,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2383,R4
+DC,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1213,
+DC,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7699,
+DC,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6788,
+DC,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0911,
+DC,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1615,R4
+DC,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0268,
+DC,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1347,R4
+DC,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0686,
+DC,202406,202410,Total call center volume (number of calls),35526,C5
+DC,202406,202410,Average call center wait time (minutes),0,"C2, C5, C6"
+DC,202406,202410,Average call center abandonment rate,0.01,"C5, C6"
+DC,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17703,
+DC,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),15311,
+DC,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10471,
+DC,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8621,
+DC,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1850,
+DC,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),437,R4
+DC,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),437,
+DC,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+DC,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4403,
+DC,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6839,
+DC,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5631,
+DC,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1208,
+DC,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0285,R4
+DC,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0285,
+DC,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+DC,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2876,
+DC,202405,202410,Total call center volume (number of calls),46555,C5
+DC,202405,202410,Average call center wait time (minutes),0,"C2, C5, C6"
+DC,202405,202410,Average call center abandonment rate,0.02,"C5, C6"
+DC,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),13861,
+DC,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),20134,
+DC,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13332,
+DC,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10855,
+DC,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2477,
+DC,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4050,R4
+DC,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),655,
+DC,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3395,R4
+DC,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2752,
+DC,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6622,
+DC,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5391,
+DC,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.123,
+DC,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2012,R4
+DC,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0325,
+DC,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1686,R4
+DC,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1367,
+DC,202404,202410,Total call center volume (number of calls),48606,C5
+DC,202404,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DC,202404,202410,Average call center abandonment rate,0.02,"C5, C6"
+DC,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),20135,
+DC,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),20386,
+DC,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14149,
+DC,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),12056,
+DC,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2093,
+DC,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3411,R4
+DC,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),505,
+DC,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2906,R4
+DC,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2826,
+DC,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6941,
+DC,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5914,
+DC,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1027,
+DC,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1673,R4
+DC,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0248,
+DC,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1425,R4
+DC,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1386,
+DC,202403,202410,Total call center volume (number of calls),47896,C5
+DC,202403,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DC,202403,202410,Average call center abandonment rate,0.03,"C5, C6"
+DC,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),20338,
+DC,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),18687,
+DC,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14573,
+DC,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),13425,
+DC,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1148,
+DC,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1542,R4
+DC,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),94,
+DC,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1448,R4
+DC,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2572,
+DC,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7798,
+DC,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7184,
+DC,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0614,
+DC,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0825,R4
+DC,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.005,
+DC,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0775,R4
+DC,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1376,
+DC,202402,202410,Total call center volume (number of calls),50866,C5
+DC,202402,202410,Average call center wait time (minutes),2,"C2, C5, C6"
+DC,202402,202410,Average call center abandonment rate,0.06,"C5, C6"
+DC,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),18834,
+DC,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),18379,
+DC,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),15044,
+DC,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),14638,
+DC,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),406,
+DC,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1660,R4
+DC,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),31,
+DC,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1629,R4
+DC,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1675,
+DC,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8185,
+DC,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7965,
+DC,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0221,
+DC,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0903,R4
+DC,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0017,
+DC,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0886,R4
+DC,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0911,
+DC,202401,202410,Total call center volume (number of calls),63363,"C3, C5"
+DC,202401,202410,Average call center wait time (minutes),8,"C1, C2, C3, C5, C6"
+DC,202401,202410,Average call center abandonment rate,0.24,"C3, C5, C6"
+DC,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),20237,
+DC,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),33629,
+DC,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),27657,
+DC,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),27134,
+DC,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),523,
+DC,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2016,R4
+DC,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),57,
+DC,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1959,R4
+DC,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3956,
+DC,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8224,
+DC,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8069,
+DC,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0156,
+DC,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0599,R4
+DC,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0017,
+DC,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0583,R4
+DC,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1176,
+DC,202312,202410,Total call center volume (number of calls),64214,"C3, C5"
+DC,202312,202410,Average call center wait time (minutes),3,"C1, C2, C3, C5, C6"
+DC,202312,202410,Average call center abandonment rate,0.24,"C3, C5, C6"
+DC,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),33386,
+DC,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),29784,
+DC,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13756,
+DC,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11913,
+DC,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1843,
+DC,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4256,R4
+DC,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),327,
+DC,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3929,R4
+DC,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11772,
+DC,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4619,
+DC,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4,
+DC,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0619,
+DC,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1429,R4
+DC,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.011,
+DC,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1319,R4
+DC,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3952,
+DC,202311,202410,Total call center volume (number of calls),60590,"C3, C5"
+DC,202311,202410,Average call center wait time (minutes),3,"C1, C2, C3, C5, C6"
+DC,202311,202410,Average call center abandonment rate,0.08,"C3, C5, C6"
+DC,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),25212,
+DC,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),42847,
+DC,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),29310,
+DC,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),27103,
+DC,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2207,
+DC,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4897,R4
+DC,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),574,
+DC,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4323,R4
+DC,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8640,
+DC,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6841,
+DC,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6326,
+DC,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0515,
+DC,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1143,R4
+DC,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0134,
+DC,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1009,R4
+DC,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2016,
+DC,202310,202410,Total call center volume (number of calls),60608,"C3, C5"
+DC,202310,202410,Average call center wait time (minutes),3,"C1, C2, C3, C5, C6"
+DC,202310,202410,Average call center abandonment rate,0.11,"C3, C5, C6"
+DC,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),45109,
+DC,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),17621,
+DC,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11118,
+DC,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9595,
+DC,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1523,
+DC,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1476,R4
+DC,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),162,
+DC,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1314,R4
+DC,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5027,
+DC,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.631,
+DC,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5445,
+DC,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0864,
+DC,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0838,R4
+DC,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0092,
+DC,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0746,R4
+DC,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2853,
+DC,202309,202410,Total call center volume (number of calls),52328,"C3, C5"
+DC,202309,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6"
+DC,202309,202410,Average call center abandonment rate,0.04,"C3, C5, C6"
+DC,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17789,
+DC,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),28511,
+DC,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12114,
+DC,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8891,
+DC,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3223,
+DC,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6079,R4
+DC,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),990,
+DC,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5089,R4
+DC,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10318,
+DC,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4249,
+DC,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3118,
+DC,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.113,
+DC,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2132,R4
+DC,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0347,
+DC,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1785,R4
+DC,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3619,
+DC,202308,202410,Total call center volume (number of calls),53711,"C3, C5"
+DC,202308,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6"
+DC,202308,202410,Average call center abandonment rate,0.04,"C3, C5, C6"
+DC,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),28440,
+DC,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),31414,
+DC,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14623,
+DC,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11066,
+DC,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3557,
+DC,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12795,R4
+DC,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1081,
+DC,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11714,R4
+DC,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3996,
+DC,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4655,
+DC,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3523,
+DC,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1132,
+DC,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4073,R4
+DC,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0344,
+DC,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3729,R4
+DC,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1272,
+DC,202307,202410,Total call center volume (number of calls),45531,"C3, C5"
+DC,202307,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6"
+DC,202307,202410,Average call center abandonment rate,0.04,"C3, C5, C6"
+DC,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),32857,
+DC,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),21620,
+DC,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13937,
+DC,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11654,
+DC,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2283,
+DC,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5264,R4
+DC,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),336,
+DC,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4928,R4
+DC,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2419,
+DC,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6446,
+DC,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.539,
+DC,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1056,
+DC,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2435,R4
+DC,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0155,
+DC,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2279,R4
+DC,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1119,
+DC,202306,202410,Total call center volume (number of calls),43568,"C3, C5"
+DC,202306,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6"
+DC,202306,202410,Average call center abandonment rate,0.05,"C3, C5, C6"
+DC,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),21552,
+DC,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),14504,
+DC,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10642,
+DC,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9522,
+DC,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1120,
+DC,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3354,
+DC,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),69,
+DC,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3285,
+DC,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),508,
+DC,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7337,
+DC,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6565,
+DC,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0772,
+DC,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2312,
+DC,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0048,
+DC,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2265,
+DC,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.035,
+DC,202305,202410,Total call center volume (number of calls),44088,"C3, C5"
+DC,202305,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6"
+DC,202305,202410,Average call center abandonment rate,0.05,"C3, C5, C6"
+DC,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),16678,
+DC,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+DC,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+DC,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+DC,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+DC,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+DC,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+DC,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+DC,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+DC,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+DC,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+DC,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+DC,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+DC,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+DC,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+DC,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+DC,202304,202410,Total call center volume (number of calls),40481,"C3, C5"
+DC,202304,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6"
+DC,202304,202410,Average call center abandonment rate,0.04,"C3, C5, C6"
+DC,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+DC,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+DC,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+DC,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+DC,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+DC,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+DC,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+DC,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+DC,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+DC,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+DC,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+DC,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+DC,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+DC,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+DC,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+DC,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+DC,202303,202410,Total call center volume (number of calls),50453,"C3, C5"
+DC,202303,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6"
+DC,202303,202410,Average call center abandonment rate,0.03,"C3, C5, C6"
+DE,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17111,
+DE,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),15671,
+DE,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10950,
+DE,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7248,
+DE,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3702,
+DE,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4042,R4
+DE,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1207,
+DE,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2835,R4
+DE,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),679,
+DE,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6987,
+DE,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4625,
+DE,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2362,
+DE,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2579,R4
+DE,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.077,
+DE,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1809,R4
+DE,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0433,
+DE,202407,202410,Total call center volume (number of calls),35905,"C5, C6"
+DE,202407,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202407,202410,Average call center abandonment rate,0.229,"C5, C6"
+DE,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15671,
+DE,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12566,
+DE,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),8593,
+DE,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5966,
+DE,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2627,
+DE,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3737,R4
+DE,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),983,
+DE,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2754,R4
+DE,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),236,
+DE,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6838,
+DE,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4748,
+DE,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2091,
+DE,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2974,R4
+DE,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0782,
+DE,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2192,R4
+DE,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0188,
+DE,202406,202410,Total call center volume (number of calls),31477,"C5, C6"
+DE,202406,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202406,202410,Average call center abandonment rate,0.226,"C5, C6"
+DE,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12566,
+DE,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7973,
+DE,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6904,
+DE,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5146,
+DE,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1758,
+DE,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),947,R4
+DE,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),360,
+DE,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),587,R4
+DE,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),122,
+DE,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8659,
+DE,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6454,
+DE,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2205,
+DE,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1188,R4
+DE,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0452,
+DE,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0736,R4
+DE,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0153,
+DE,202405,202410,Total call center volume (number of calls),30632,"C5, C6"
+DE,202405,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202405,202410,Average call center abandonment rate,0.202,"C5, C6"
+DE,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7973,
+DE,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),41803,
+DE,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),19111,
+DE,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),13504,
+DE,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5607,
+DE,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3111,R4
+DE,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2073,
+DE,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1038,R4
+DE,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19581,
+DE,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4572,
+DE,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.323,
+DE,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1341,
+DE,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0744,R4
+DE,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0496,
+DE,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0248,R4
+DE,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4684,
+DE,202404,202410,Total call center volume (number of calls),43380,"C5, C6"
+DE,202404,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202404,202410,Average call center abandonment rate,0.185,"C5, C6"
+DE,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),41853,
+DE,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),24651,
+DE,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14041,
+DE,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9581,
+DE,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4460,
+DE,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1974,R4
+DE,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1146,
+DE,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),828,R4
+DE,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8636,
+DE,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5696,
+DE,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3887,
+DE,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1809,
+DE,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0801,R4
+DE,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0465,
+DE,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0336,R4
+DE,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3503,
+DE,202403,202410,Total call center volume (number of calls),42989,"C5, C6"
+DE,202403,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202403,202410,Average call center abandonment rate,0.213,"C5, C6"
+DE,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),24944,
+DE,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),25556,
+DE,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),15272,
+DE,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11607,
+DE,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3665,
+DE,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1734,R4
+DE,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),985,
+DE,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),749,R4
+DE,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8550,
+DE,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5976,
+DE,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4542,
+DE,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1434,
+DE,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0679,R4
+DE,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0385,
+DE,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0293,R4
+DE,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3346,
+DE,202402,202410,Total call center volume (number of calls),43513,"C5, C6"
+DE,202402,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202402,202410,Average call center abandonment rate,0.187,"C5, C6"
+DE,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),25556,
+DE,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),20707,
+DE,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10418,
+DE,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6884,
+DE,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3534,
+DE,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1430,R4
+DE,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),961,
+DE,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),469,R4
+DE,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8859,
+DE,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5031,
+DE,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3324,
+DE,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1707,
+DE,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0691,R4
+DE,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0464,
+DE,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0226,R4
+DE,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4278,
+DE,202401,202410,Total call center volume (number of calls),37058,"C5, C6"
+DE,202401,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202401,202410,Average call center abandonment rate,0.254,"C5, C6"
+DE,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),20707,
+DE,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),22363,
+DE,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10779,
+DE,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7235,
+DE,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3544,
+DE,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1733,R4
+DE,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1106,
+DE,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),627,R4
+DE,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9851,
+DE,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.482,
+DE,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3235,
+DE,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1585,
+DE,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0775,R4
+DE,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0495,
+DE,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.028,R4
+DE,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4405,
+DE,202312,202410,Total call center volume (number of calls),40233,"C5, C6"
+DE,202312,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202312,202410,Average call center abandonment rate,0.193,"C5, C6"
+DE,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),22363,
+DE,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),23654,
+DE,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10313,
+DE,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6444,
+DE,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3869,
+DE,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2408,R4
+DE,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1573,
+DE,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),835,R4
+DE,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10933,
+DE,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.436,
+DE,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2724,
+DE,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1636,
+DE,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1018,R4
+DE,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0665,
+DE,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0353,R4
+DE,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4622,
+DE,202311,202410,Total call center volume (number of calls),42043,"C5, C6"
+DE,202311,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202311,202410,Average call center abandonment rate,0.194,"C5, C6"
+DE,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23654,
+DE,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),22858,
+DE,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11231,
+DE,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6115,
+DE,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5116,
+DE,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2988,R4
+DE,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1531,
+DE,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1457,R4
+DE,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8639,
+DE,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4913,
+DE,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2675,
+DE,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2238,
+DE,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1307,R4
+DE,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.067,
+DE,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0637,R4
+DE,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3779,
+DE,202310,202410,Total call center volume (number of calls),42130,"C5, C6"
+DE,202310,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202310,202410,Average call center abandonment rate,0.15,"C5, C6"
+DE,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),22858,
+DE,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),25344,
+DE,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10903,
+DE,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4893,
+DE,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6010,
+DE,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3628,R4
+DE,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1438,
+DE,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2190,R4
+DE,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10813,
+DE,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4302,
+DE,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1931,
+DE,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2371,
+DE,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1432,R4
+DE,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0567,
+DE,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0864,R4
+DE,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4266,
+DE,202309,202410,Total call center volume (number of calls),46578,"C5, C6"
+DE,202309,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202309,202410,Average call center abandonment rate,0.198,"C5, C6"
+DE,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),25344,
+DE,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),25276,
+DE,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11926,
+DE,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5309,
+DE,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6617,
+DE,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3278,R4
+DE,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1570,
+DE,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1708,R4
+DE,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10072,
+DE,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4718,
+DE,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.21,
+DE,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2618,
+DE,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1297,R4
+DE,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0621,
+DE,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0676,R4
+DE,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3985,
+DE,202308,202410,Total call center volume (number of calls),44805,"C5, C6"
+DE,202308,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202308,202410,Average call center abandonment rate,0.132,"C5, C6"
+DE,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),25276,
+DE,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),23607,
+DE,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9688,
+DE,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4793,
+DE,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4895,
+DE,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3191,R4
+DE,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1327,
+DE,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1864,R4
+DE,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10728,
+DE,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4104,
+DE,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.203,
+DE,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2074,
+DE,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1352,R4
+DE,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0562,
+DE,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.079,R4
+DE,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4544,
+DE,202307,202410,Total call center volume (number of calls),35306,"C5, C6"
+DE,202307,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202307,202410,Average call center abandonment rate,0.112,"C5, C6"
+DE,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23600,
+DE,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),23759,
+DE,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7287,
+DE,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4060,
+DE,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3227,
+DE,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4615,R4
+DE,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3126,
+DE,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1489,R4
+DE,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11857,
+DE,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3067,
+DE,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1709,
+DE,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1358,
+DE,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1942,R4
+DE,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1316,
+DE,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0627,R4
+DE,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4991,
+DE,202306,202410,Total call center volume (number of calls),36380,"C5, C6"
+DE,202306,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202306,202410,Average call center abandonment rate,0.129,"C5, C6"
+DE,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23942,
+DE,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),6392,
+DE,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3124,
+DE,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1404,
+DE,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1720,
+DE,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1194,R4
+DE,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),941,
+DE,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),253,R4
+DE,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2074,
+DE,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4887,
+DE,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2196,
+DE,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2691,
+DE,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1868,R4
+DE,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1472,
+DE,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0396,R4
+DE,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3245,
+DE,202305,202410,Total call center volume (number of calls),30567,"C5, C6"
+DE,202305,202410,Average call center wait time (minutes),1,"C2, C5, C6"
+DE,202305,202410,Average call center abandonment rate,0.095,"C5, C6"
+DE,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),8623,
+DE,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+DE,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+DE,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+DE,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+DE,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+DE,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+DE,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+DE,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+DE,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+DE,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+DE,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+DE,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+DE,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+DE,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+DE,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+DE,202304,202410,Total call center volume (number of calls),30369,"C5, C6, C8"
+DE,202304,202410,Average call center wait time (minutes),1,"C2, C5, C6, C8"
+DE,202304,202410,Average call center abandonment rate,0.143,"C5, C6, C8"
+DE,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+DE,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+DE,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+DE,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+DE,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+DE,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+DE,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+DE,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+DE,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+DE,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+DE,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+DE,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+DE,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+DE,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+DE,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+DE,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+DE,202303,202410,Total call center volume (number of calls),35516,"C5, C6"
+DE,202303,202410,Average call center wait time (minutes),2,"C2, C5, C6"
+DE,202303,202410,Average call center abandonment rate,0.134,"C5, C6"
+FL,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),225973,
+FL,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),191131,
+FL,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),115159,
+FL,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),71891,
+FL,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),43268,
+FL,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),55564,
+FL,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),19487,
+FL,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),36077,
+FL,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),20408,
+FL,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6025,
+FL,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3761,
+FL,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2264,
+FL,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2907,
+FL,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.102,
+FL,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1888,
+FL,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1068,
+FL,202407,202410,Total call center volume (number of calls),2385025,C5
+FL,202407,202410,Average call center wait time (minutes),27,"C2, C5, C6"
+FL,202407,202410,Average call center abandonment rate,0.376,"C5, C6"
+FL,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),191131,
+FL,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),167862,
+FL,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),102696,
+FL,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),59630,
+FL,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),43066,
+FL,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),44694,
+FL,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18441,
+FL,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),26253,
+FL,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),20472,
+FL,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6118,
+FL,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3552,
+FL,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2566,
+FL,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2663,
+FL,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1099,
+FL,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1564,
+FL,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.122,
+FL,202406,202410,Total call center volume (number of calls),1953406,C5
+FL,202406,202410,Average call center wait time (minutes),20,"C2, C5, C6"
+FL,202406,202410,Average call center abandonment rate,0.306,"C5, C6"
+FL,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),167862,
+FL,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),184829,
+FL,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),116184,
+FL,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),65931,
+FL,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),50253,
+FL,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),44535,
+FL,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18004,
+FL,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),26531,
+FL,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),24110,
+FL,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6286,
+FL,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3567,
+FL,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2719,
+FL,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.241,
+FL,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0974,
+FL,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1435,
+FL,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1304,
+FL,202405,202410,Total call center volume (number of calls),2000854,C5
+FL,202405,202410,Average call center wait time (minutes),26,"C2, C5, C6"
+FL,202405,202410,Average call center abandonment rate,0.267,"C5, C6"
+FL,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),184969,
+FL,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),151211,
+FL,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),85676,
+FL,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),51784,
+FL,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),33892,
+FL,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),44117,
+FL,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16868,
+FL,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),27249,
+FL,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),21418,
+FL,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5666,
+FL,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3425,
+FL,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2241,
+FL,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2918,
+FL,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1116,
+FL,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1802,
+FL,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1416,
+FL,202404,202410,Total call center volume (number of calls),2088079,C5
+FL,202404,202410,Average call center wait time (minutes),19,"C2, C5, C6"
+FL,202404,202410,Average call center abandonment rate,0.294,"C5, C6"
+FL,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),144981,
+FL,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),632996,
+FL,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),337921,
+FL,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),72737,
+FL,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),265184,
+FL,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),268170,
+FL,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),86625,
+FL,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),181545,
+FL,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),26905,
+FL,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5338,
+FL,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1149,
+FL,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4189,
+FL,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4237,
+FL,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1368,
+FL,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2868,
+FL,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0425,
+FL,202403,202410,Total call center volume (number of calls),2249520,C5
+FL,202403,202410,Average call center wait time (minutes),23,"C2, C5, C6"
+FL,202403,202410,Average call center abandonment rate,0.373,"C5, C6"
+FL,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),440260,
+FL,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),332140,
+FL,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),213964,
+FL,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),44325,
+FL,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),169639,
+FL,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),104522,
+FL,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),45121,
+FL,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),59401,
+FL,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),13654,
+FL,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6442,
+FL,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1335,
+FL,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5107,
+FL,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3147,
+FL,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1358,
+FL,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1788,
+FL,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0411,
+FL,202402,202410,Total call center volume (number of calls),2576456,C5
+FL,202402,202410,Average call center wait time (minutes),32,"C2, C5, C6"
+FL,202402,202410,Average call center abandonment rate,0.411,"C5, C6"
+FL,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),307844,
+FL,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),298762,
+FL,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),213303,
+FL,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),77463,
+FL,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),135840,
+FL,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),82986,
+FL,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),37281,
+FL,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),45705,
+FL,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2473,
+FL,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.714,
+FL,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2593,
+FL,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4547,
+FL,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2778,
+FL,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1248,
+FL,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.153,
+FL,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0083,
+FL,202401,202410,Total call center volume (number of calls),2615575,C5
+FL,202401,202410,Average call center wait time (minutes),36,"C2, C5, C6"
+FL,202401,202410,Average call center abandonment rate,0.393,"C5, C6"
+FL,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),300952,
+FL,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),331486,
+FL,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),192331,
+FL,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),89673,
+FL,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),102658,
+FL,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),120242,
+FL,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),33539,
+FL,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),86703,
+FL,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18913,
+FL,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5802,
+FL,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2705,
+FL,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3097,
+FL,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3627,
+FL,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1012,
+FL,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2616,
+FL,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0571,
+FL,202312,202410,Total call center volume (number of calls),1788035,C5
+FL,202312,202410,Average call center wait time (minutes),31,"C2, C5, C6"
+FL,202312,202410,Average call center abandonment rate,0.389,"C5, C6"
+FL,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),331486,
+FL,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),346495,
+FL,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),208532,
+FL,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),107321,
+FL,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),101211,
+FL,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),120712,
+FL,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),34511,
+FL,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),86201,
+FL,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17251,
+FL,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6018,
+FL,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3097,
+FL,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2921,
+FL,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3484,
+FL,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0996,
+FL,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2488,
+FL,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0498,
+FL,202311,202410,Total call center volume (number of calls),1892899,C5
+FL,202311,202410,Average call center wait time (minutes),42,"C2, C5, C6"
+FL,202311,202410,Average call center abandonment rate,0.444,"C5, C6"
+FL,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),347415,
+FL,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),399775,
+FL,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),200882,
+FL,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),66861,
+FL,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),134021,
+FL,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),184716,
+FL,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),39779,
+FL,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),144937,
+FL,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),14177,
+FL,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5025,
+FL,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1672,
+FL,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3352,
+FL,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.462,
+FL,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0995,
+FL,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3625,
+FL,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0355,
+FL,202310,202410,Total call center volume (number of calls),1935119,C5
+FL,202310,202410,Average call center wait time (minutes),33,"C2, C5, C6"
+FL,202310,202410,Average call center abandonment rate,0.372,"C5, C6"
+FL,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),399499,
+FL,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),324324,
+FL,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),210678,
+FL,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),103527,
+FL,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),107151,
+FL,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),91945,
+FL,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),29174,
+FL,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),62771,
+FL,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),21701,
+FL,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6496,
+FL,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3192,
+FL,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3304,
+FL,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2835,
+FL,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.09,
+FL,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1935,
+FL,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0669,
+FL,202309,202410,Total call center volume (number of calls),2136321,C5
+FL,202309,202410,Average call center wait time (minutes),32,"C2, C5, C6"
+FL,202309,202410,Average call center abandonment rate,0.363,"C5, C6"
+FL,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),324324,
+FL,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),344468,
+FL,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),190547,
+FL,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),75235,
+FL,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),115312,
+FL,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),126574,
+FL,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),31790,
+FL,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),94784,
+FL,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),27347,
+FL,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5532,
+FL,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2184,
+FL,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3348,
+FL,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3674,
+FL,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0923,
+FL,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2752,
+FL,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0794,
+FL,202308,202410,Total call center volume (number of calls),2063653,C5
+FL,202308,202410,Average call center wait time (minutes),29,"C2, C5, C6"
+FL,202308,202410,Average call center abandonment rate,0.313,"C5, C6"
+FL,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),344455,
+FL,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),542315,
+FL,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),303741,
+FL,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),90716,
+FL,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),213025,
+FL,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),143139,
+FL,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),61256,
+FL,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),81883,
+FL,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),95435,
+FL,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5601,
+FL,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1673,
+FL,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3928,
+FL,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2639,
+FL,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.113,
+FL,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.151,
+FL,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.176,
+FL,202307,202410,Total call center volume (number of calls),2531455,C5
+FL,202307,202410,Average call center wait time (minutes),41,"C2, C5, C6"
+FL,202307,202410,Average call center abandonment rate,0.43,"C5, C6"
+FL,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),544621,
+FL,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),404036,
+FL,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),249189,
+FL,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),67517,
+FL,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),181672,
+FL,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),75327,
+FL,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),31169,
+FL,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),44158,
+FL,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),79520,
+FL,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6167,
+FL,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1671,
+FL,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4496,
+FL,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1864,
+FL,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0771,
+FL,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1093,
+FL,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1968,
+FL,202306,202410,Total call center volume (number of calls),2230796,C5
+FL,202306,202410,Average call center wait time (minutes),32,"C2, C5, C6"
+FL,202306,202410,Average call center abandonment rate,0.364,"C5, C6"
+FL,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),408052,
+FL,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),408438,
+FL,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),230020,
+FL,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),109913,
+FL,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),120107,
+FL,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),79637,
+FL,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),23332,
+FL,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),56305,
+FL,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),98781,
+FL,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5632,
+FL,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2691,
+FL,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2941,
+FL,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.195,
+FL,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0571,
+FL,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1379,
+FL,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2419,
+FL,202305,202410,Total call center volume (number of calls),1955824,C5
+FL,202305,202410,Average call center wait time (minutes),31,"C2, C5, C6"
+FL,202305,202410,Average call center abandonment rate,0.376,"C5, C6"
+FL,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),410584,
+FL,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),606702,
+FL,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),211895,
+FL,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),81218,
+FL,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),130677,
+FL,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),249427,
+FL,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),44305,
+FL,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),205122,
+FL,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),145380,
+FL,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3493,
+FL,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1339,
+FL,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2154,
+FL,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4111,
+FL,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.073,
+FL,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3381,
+FL,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2396,
+FL,202304,202410,Total call center volume (number of calls),1640165,C5
+FL,202304,202410,Average call center wait time (minutes),40,"C2, C5, C6"
+FL,202304,202410,Average call center abandonment rate,0.498,"C5, C6"
+FL,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),606702,
+FL,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+FL,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+FL,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+FL,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+FL,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+FL,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+FL,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+FL,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+FL,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+FL,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+FL,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+FL,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+FL,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+FL,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+FL,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+FL,202303,202410,Total call center volume (number of calls),1784439,C5
+FL,202303,202410,Average call center wait time (minutes),29,"C2, C5, C6"
+FL,202303,202410,Average call center abandonment rate,0.388,"C5, C6"
+GA,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),108044,
+GA,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),225631,R6
+GA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),131786,R6
+GA,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),95849,R6
+GA,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),35937,
+GA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),77920,
+GA,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),36580,
+GA,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),41340,
+GA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15925,
+GA,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5841,R6
+GA,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4248,R6
+GA,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1593,
+GA,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3453,
+GA,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1621,
+GA,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1832,
+GA,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0706,
+GA,202407,202410,Total call center volume (number of calls),36981,C5
+GA,202407,202410,Average call center wait time (minutes),10,"C1, C2, C5, C6"
+GA,202407,202410,Average call center abandonment rate,0.01,"C1, C5, C6"
+GA,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),119487,
+GA,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),220737,R6
+GA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),133134,R6
+GA,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),106510,R6
+GA,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),26624,
+GA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),78217,
+GA,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),32753,
+GA,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),45464,
+GA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9386,
+GA,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6031,R6
+GA,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4825,R6
+GA,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1206,
+GA,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3543,
+GA,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1484,
+GA,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.206,
+GA,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0425,
+GA,202406,202410,Total call center volume (number of calls),93092,C5
+GA,202406,202410,Average call center wait time (minutes),9,"C1, C2, C5, C6"
+GA,202406,202410,Average call center abandonment rate,0.008,"C1, C5, C6"
+GA,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),124649,
+GA,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),215424,R6
+GA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),159913,R6
+GA,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),131723,R6
+GA,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),28190,
+GA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),52143,
+GA,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),36584,
+GA,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15559,
+GA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3368,
+GA,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7423,R6
+GA,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6115,R6
+GA,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1309,
+GA,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.242,
+GA,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1698,
+GA,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0722,
+GA,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0156,
+GA,202405,202410,Total call center volume (number of calls),103297,C5
+GA,202405,202410,Average call center wait time (minutes),10,"C1, C2, C5, C6"
+GA,202405,202410,Average call center abandonment rate,0.005,"C1, C5, C6"
+GA,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),90650,
+GA,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),333769,R6
+GA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),241667,R6
+GA,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),205804,R6
+GA,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),35863,
+GA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),86642,
+GA,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),43439,
+GA,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),43203,
+GA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5460,
+GA,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7241,R6
+GA,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6166,R6
+GA,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1074,
+GA,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2596,
+GA,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1301,
+GA,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1294,
+GA,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0164,
+GA,202404,202410,Total call center volume (number of calls),131883,C5
+GA,202404,202410,Average call center wait time (minutes),14,"C1, C2, C5, C6"
+GA,202404,202410,Average call center abandonment rate,0.006,"C1, C5, C6"
+GA,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),100796,
+GA,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),104793,
+GA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),45457,
+GA,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),28008,
+GA,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17449,
+GA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),42779,
+GA,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7198,
+GA,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),35581,
+GA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),16557,
+GA,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4338,
+GA,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2673,
+GA,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1665,
+GA,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4082,
+GA,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0687,
+GA,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3395,
+GA,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.158,
+GA,202403,202410,Total call center volume (number of calls),129583,C5
+GA,202403,202410,Average call center wait time (minutes),10,"C1, C2, C5, C6"
+GA,202403,202410,Average call center abandonment rate,0.008,"C1, C5, C6"
+GA,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),97083,
+GA,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),112379,
+GA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),48364,
+GA,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),30587,
+GA,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17777,
+GA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),46550,
+GA,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10348,
+GA,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),36202,
+GA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17465,
+GA,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4304,
+GA,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2722,
+GA,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1582,
+GA,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4142,
+GA,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0921,
+GA,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3221,
+GA,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1554,
+GA,202402,202410,Total call center volume (number of calls),98086,C5
+GA,202402,202410,Average call center wait time (minutes),8,"C1, C2, C5, C6"
+GA,202402,202410,Average call center abandonment rate,0.01,"C1, C5, C6"
+GA,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),109508,
+GA,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),119437,
+GA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),55033,
+GA,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),39008,
+GA,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16025,
+GA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),46897,
+GA,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8942,
+GA,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),37955,
+GA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17507,
+GA,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4608,
+GA,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3266,
+GA,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1342,
+GA,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3927,
+GA,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0749,
+GA,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3178,
+GA,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1466,
+GA,202401,202410,Total call center volume (number of calls),45793,C5
+GA,202401,202410,Average call center wait time (minutes),8,"C1, C2, C5, C6"
+GA,202401,202410,Average call center abandonment rate,0.009,"C1, C5, C6"
+GA,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),128071,
+GA,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),139906,
+GA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),64662,
+GA,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),45388,
+GA,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19274,
+GA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),56305,
+GA,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6887,
+GA,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),49418,
+GA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18939,
+GA,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4622,
+GA,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3244,
+GA,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1378,
+GA,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4024,
+GA,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0492,
+GA,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3532,
+GA,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1354,
+GA,202312,202410,Total call center volume (number of calls),45084,C5
+GA,202312,202410,Average call center wait time (minutes),10,"C1, C2, C5, C6"
+GA,202312,202410,Average call center abandonment rate,0.012,"C1, C5, C6"
+GA,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),138672,
+GA,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),159004,
+GA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),87708,
+GA,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),64659,
+GA,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),23049,
+GA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),57516,
+GA,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10437,
+GA,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),47079,
+GA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),13780,
+GA,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5516,
+GA,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4067,
+GA,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.145,
+GA,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3617,
+GA,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0656,
+GA,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2961,
+GA,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0867,
+GA,202311,202410,Total call center volume (number of calls),62817,C5
+GA,202311,202410,Average call center wait time (minutes),14,"C1, C2, C5, C6"
+GA,202311,202410,Average call center abandonment rate,0.015,"C1, C5, C6"
+GA,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),155902,
+GA,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),138160,
+GA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),49664,
+GA,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),31273,
+GA,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18391,
+GA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),65295,
+GA,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9799,
+GA,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),55496,
+GA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),23201,
+GA,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3595,
+GA,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2264,
+GA,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1331,
+GA,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4726,
+GA,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0709,
+GA,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4017,
+GA,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1679,
+GA,202310,202410,Total call center volume (number of calls),94120,C5
+GA,202310,202410,Average call center wait time (minutes),15,"C1, C2, C5, C6"
+GA,202310,202410,Average call center abandonment rate,0.011,"C1, C5, C6"
+GA,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),141073,
+GA,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),171387,
+GA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),58133,
+GA,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),43159,
+GA,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14974,
+GA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),73231,
+GA,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11509,
+GA,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),61722,
+GA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),40023,
+GA,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3392,
+GA,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2518,
+GA,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0874,
+GA,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4273,
+GA,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0672,
+GA,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3601,
+GA,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2335,
+GA,202309,202410,Total call center volume (number of calls),81112,C5
+GA,202309,202410,Average call center wait time (minutes),24,"C1, C2, C5, C6"
+GA,202309,202410,Average call center abandonment rate,0.011,"C1, C5, C6"
+GA,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),184458,
+GA,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),190016,
+GA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),66278,
+GA,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),50435,
+GA,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15843,
+GA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),77838,
+GA,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),20642,
+GA,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),57196,
+GA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),45900,
+GA,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3488,
+GA,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2654,
+GA,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0834,
+GA,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4096,
+GA,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1086,
+GA,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.301,
+GA,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2416,
+GA,202308,202410,Total call center volume (number of calls),72873,C5
+GA,202308,202410,Average call center wait time (minutes),18,"C1, C2, C5, C6"
+GA,202308,202410,Average call center abandonment rate,0.014,"C1, C5, C6"
+GA,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),195035,
+GA,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),200943,
+GA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),64964,
+GA,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),45813,
+GA,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19151,
+GA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),76125,
+GA,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7630,
+GA,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),68495,
+GA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),59854,
+GA,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3233,
+GA,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.228,
+GA,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0953,
+GA,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3788,
+GA,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.038,
+GA,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3409,
+GA,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2979,
+GA,202307,202410,Total call center volume (number of calls),61577,C5
+GA,202307,202410,Average call center wait time (minutes),28,"C1, C2, C5, C6"
+GA,202307,202410,Average call center abandonment rate,0.013,"C1, C5, C6"
+GA,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),208264,
+GA,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),219359,
+GA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),64423,
+GA,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),50607,
+GA,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13816,
+GA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),95578,
+GA,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6410,
+GA,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),89168,
+GA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),59358,
+GA,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2937,
+GA,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2307,
+GA,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.063,
+GA,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4357,
+GA,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0292,
+GA,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4065,
+GA,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2706,
+GA,202306,202410,Total call center volume (number of calls),88954,C5
+GA,202306,202410,Average call center wait time (minutes),29,"C1, C2, C5, C6"
+GA,202306,202410,Average call center abandonment rate,0.015,"C1, C5, C6"
+GA,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),222105,
+GA,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12526,
+GA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6397,
+GA,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6092,
+GA,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),305,
+GA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1659,
+GA,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),78,
+GA,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1581,
+GA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4470,
+GA,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5107,
+GA,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4863,
+GA,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0243,
+GA,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1324,
+GA,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0062,
+GA,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1262,
+GA,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3569,
+GA,202305,202410,Total call center volume (number of calls),40473,C5
+GA,202305,202410,Average call center wait time (minutes),1,"C1, C2, C5, C6"
+GA,202305,202410,Average call center abandonment rate,0.003,"C1, C5, C6"
+GA,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),75461,R6
+GA,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+GA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+GA,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+GA,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+GA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+GA,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+GA,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+GA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+GA,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+GA,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+GA,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+GA,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+GA,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+GA,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+GA,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+GA,202304,202410,Total call center volume (number of calls),51237,C5
+GA,202304,202410,Average call center wait time (minutes),24,"C1, C2, C5, C6"
+GA,202304,202410,Average call center abandonment rate,0.007,"C1, C5, C6"
+GA,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+GA,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+GA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+GA,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+GA,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+GA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+GA,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+GA,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+GA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+GA,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+GA,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+GA,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+GA,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+GA,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+GA,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+GA,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+GA,202303,202410,Total call center volume (number of calls),44616,C5
+GA,202303,202410,Average call center wait time (minutes),14,"C1, C2, C5, C6"
+GA,202303,202410,Average call center abandonment rate,0.007,"C1, C5, C6"
+HI,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),34655,
+HI,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),74260,
+HI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),61315,
+HI,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),46062,
+HI,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15253,
+HI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),11602,
+HI,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2785,
+HI,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8817,
+HI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1343,
+HI,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8257,
+HI,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6203,
+HI,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2054,
+HI,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1562,
+HI,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0375,
+HI,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1187,
+HI,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0181,
+HI,202407,202410,Total call center volume (number of calls),29453,C4
+HI,202407,202410,Average call center wait time (minutes),37,"C2, C4"
+HI,202407,202410,Average call center abandonment rate,0.29,C4
+HI,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),74808,
+HI,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),69297,
+HI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),57460,
+HI,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),45498,
+HI,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11962,
+HI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10429,
+HI,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2483,
+HI,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7946,
+HI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1408,
+HI,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8292,
+HI,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6566,
+HI,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1726,
+HI,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1505,
+HI,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0358,
+HI,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1147,
+HI,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0203,
+HI,202406,202410,Total call center volume (number of calls),28880,C4
+HI,202406,202410,Average call center wait time (minutes),34,"C2, C4"
+HI,202406,202410,Average call center abandonment rate,0.3,C4
+HI,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),70096,
+HI,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),78653,
+HI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),62850,
+HI,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),43335,
+HI,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19515,
+HI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13727,
+HI,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3534,
+HI,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10193,
+HI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2076,
+HI,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7991,
+HI,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.551,
+HI,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2481,
+HI,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1745,
+HI,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0449,
+HI,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1296,
+HI,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0264,
+HI,202405,202410,Total call center volume (number of calls),33097,C4
+HI,202405,202410,Average call center wait time (minutes),34,"C2, C4"
+HI,202405,202410,Average call center abandonment rate,0.31,C4
+HI,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),82393,
+HI,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),39975,
+HI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),27604,
+HI,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),18089,
+HI,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9515,
+HI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10814,
+HI,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2902,
+HI,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7912,
+HI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1557,
+HI,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6905,
+HI,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4525,
+HI,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.238,
+HI,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2705,
+HI,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0726,
+HI,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1979,
+HI,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0389,
+HI,202404,202410,Total call center volume (number of calls),36094,C4
+HI,202404,202410,Average call center wait time (minutes),39,"C2, C4"
+HI,202404,202410,Average call center abandonment rate,0.32,C4
+HI,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),40779,
+HI,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),22982,
+HI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13721,
+HI,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5205,
+HI,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8516,
+HI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7351,
+HI,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1964,
+HI,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5387,
+HI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1910,
+HI,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.597,
+HI,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2265,
+HI,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3706,
+HI,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3199,
+HI,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0855,
+HI,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2344,
+HI,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0831,
+HI,202403,202410,Total call center volume (number of calls),23238,C4
+HI,202403,202410,Average call center wait time (minutes),11,"C2, C4"
+HI,202403,202410,Average call center abandonment rate,0.24,C4
+HI,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23991,
+HI,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),18285,
+HI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10587,
+HI,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3344,
+HI,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7243,
+HI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5852,
+HI,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1302,
+HI,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4550,
+HI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1846,
+HI,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.579,
+HI,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1829,
+HI,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3961,
+HI,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.32,
+HI,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0712,
+HI,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2488,
+HI,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.101,
+HI,202402,202410,Total call center volume (number of calls),22123,C4
+HI,202402,202410,Average call center wait time (minutes),23,"C2, C4"
+HI,202402,202410,Average call center abandonment rate,0.27,C4
+HI,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),18541,
+HI,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),14401,
+HI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),5121,
+HI,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1385,
+HI,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3736,
+HI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6910,
+HI,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),576,
+HI,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6334,
+HI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2370,
+HI,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3556,
+HI,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0962,
+HI,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2594,
+HI,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4798,
+HI,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.04,
+HI,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4398,
+HI,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1646,
+HI,202401,202410,Total call center volume (number of calls),22981,C4
+HI,202401,202410,Average call center wait time (minutes),31,"C2, C4"
+HI,202401,202410,Average call center abandonment rate,0.31,C4
+HI,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),14515,R10
+HI,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),13047,R10
+HI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13040,R10
+HI,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),13040,R10
+HI,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,R10
+HI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7,R10
+HI,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7,R10
+HI,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R10
+HI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,R10
+HI,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9995,R10
+HI,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.9995,R10
+HI,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0,R10
+HI,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0005,R10
+HI,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0005,R10
+HI,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R10
+HI,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,R10
+HI,202312,202410,Total call center volume (number of calls),18437,C4
+HI,202312,202410,Average call center wait time (minutes),16,"C2, C4"
+HI,202312,202410,Average call center abandonment rate,0.34,C4
+HI,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),13281,R10
+HI,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),17513,R10
+HI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),17501,R10
+HI,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),17501,R10
+HI,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,R10
+HI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12,R10
+HI,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12,R10
+HI,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R10
+HI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,R10
+HI,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9993,R10
+HI,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.9993,R10
+HI,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0,R10
+HI,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0007,R10
+HI,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0007,R10
+HI,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R10
+HI,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,R10
+HI,202311,202410,Total call center volume (number of calls),3760,C4
+HI,202311,202410,Average call center wait time (minutes),22,"C2, C4"
+HI,202311,202410,Average call center abandonment rate,0.23,C4
+HI,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17722,R10
+HI,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),19667,R10
+HI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),19646,R10
+HI,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),19646,R10
+HI,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,R10
+HI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21,R10
+HI,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),21,R10
+HI,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R10
+HI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,R10
+HI,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9989,R10
+HI,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.9989,R10
+HI,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0,R10
+HI,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0011,R10
+HI,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0011,R10
+HI,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R10
+HI,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,R10
+HI,202310,202410,Total call center volume (number of calls),20665,C4
+HI,202310,202410,Average call center wait time (minutes),2,"C2, C4"
+HI,202310,202410,Average call center abandonment rate,0.25,C4
+HI,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),25486,
+HI,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),28960,
+HI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),22399,
+HI,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),17151,
+HI,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5248,
+HI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),182,R4
+HI,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),182,
+HI,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+HI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6379,
+HI,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7734,
+HI,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5922,
+HI,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1812,
+HI,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0063,R4
+HI,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0063,
+HI,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+HI,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2203,
+HI,202309,202410,Total call center volume (number of calls),28222,C4
+HI,202309,202410,Average call center wait time (minutes),20,"C2, C4"
+HI,202309,202410,Average call center abandonment rate,0.35,C4
+HI,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),44430,
+HI,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),37788,
+HI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),25625,
+HI,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),21988,
+HI,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3637,
+HI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6499,
+HI,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),967,
+HI,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5532,
+HI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5664,
+HI,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6781,
+HI,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5819,
+HI,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0962,
+HI,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.172,
+HI,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0256,
+HI,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1464,
+HI,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1499,
+HI,202308,202410,Total call center volume (number of calls),41395,C4
+HI,202308,202410,Average call center wait time (minutes),11,"C2, C4"
+HI,202308,202410,Average call center abandonment rate,0.32,C4
+HI,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),38060,
+HI,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),37833,
+HI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),19704,
+HI,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16130,
+HI,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3574,
+HI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8638,
+HI,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1173,
+HI,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7465,
+HI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9491,
+HI,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5208,
+HI,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4263,
+HI,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0945,
+HI,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2283,
+HI,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.031,
+HI,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1973,
+HI,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2509,
+HI,202307,202410,Total call center volume (number of calls),11695,C4
+HI,202307,202410,Average call center wait time (minutes),21,"C2, C4"
+HI,202307,202410,Average call center abandonment rate,0.33,C4
+HI,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),38098,
+HI,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),39818,
+HI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),21649,
+HI,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16147,
+HI,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5502,
+HI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10612,
+HI,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1341,
+HI,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9271,
+HI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7557,
+HI,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5437,
+HI,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4055,
+HI,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1382,
+HI,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2665,
+HI,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0337,
+HI,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2328,
+HI,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1898,
+HI,202306,202410,Total call center volume (number of calls),19210,C4
+HI,202306,202410,Average call center wait time (minutes),13,"C2, C4"
+HI,202306,202410,Average call center abandonment rate,0.43,C4
+HI,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),40192,
+HI,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40725,
+HI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),20680,
+HI,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16221,
+HI,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4459,
+HI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12705,
+HI,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1768,
+HI,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10937,
+HI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7340,
+HI,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5078,
+HI,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3983,
+HI,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1095,
+HI,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.312,
+HI,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0434,
+HI,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2686,
+HI,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1802,
+HI,202305,202410,Total call center volume (number of calls),19342,C4
+HI,202305,202410,Average call center wait time (minutes),7,"C2, C4"
+HI,202305,202410,Average call center abandonment rate,0.3,C4
+HI,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),41745,
+HI,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+HI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+HI,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+HI,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+HI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+HI,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+HI,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+HI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+HI,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+HI,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+HI,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+HI,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+HI,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+HI,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+HI,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+HI,202304,202410,Total call center volume (number of calls),18519,C4
+HI,202304,202410,Average call center wait time (minutes),5,"C2, C4"
+HI,202304,202410,Average call center abandonment rate,0.17,C4
+HI,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+HI,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+HI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+HI,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+HI,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+HI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+HI,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+HI,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+HI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+HI,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+HI,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+HI,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+HI,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+HI,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+HI,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+HI,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+HI,202303,202410,Total call center volume (number of calls),20639,C4
+HI,202303,202410,Average call center wait time (minutes),2,"C2, C4"
+HI,202303,202410,Average call center abandonment rate,0.09,C4
+IA,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),65447,
+IA,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),60370,
+IA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),40304,
+IA,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),28224,
+IA,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12080,
+IA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12932,
+IA,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2291,
+IA,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10641,
+IA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7134,
+IA,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6676,
+IA,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4675,
+IA,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2001,
+IA,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2142,
+IA,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0379,
+IA,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1763,
+IA,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1182,
+IA,202407,202410,Total call center volume (number of calls),26419,C4
+IA,202407,202410,Average call center wait time (minutes),2,"C2, C4, C6"
+IA,202407,202410,Average call center abandonment rate,0.083,"C4, C6"
+IA,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),64381,
+IA,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),51421,
+IA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),35819,
+IA,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),25714,
+IA,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10105,
+IA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10805,
+IA,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2117,
+IA,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8688,
+IA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4797,
+IA,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6966,
+IA,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5001,
+IA,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1965,
+IA,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2101,
+IA,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0412,
+IA,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.169,
+IA,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0933,
+IA,202406,202410,Total call center volume (number of calls),23419,C4
+IA,202406,202410,Average call center wait time (minutes),0,"C2, C4, C6"
+IA,202406,202410,Average call center abandonment rate,0.008,"C4, C6"
+IA,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),48564,
+IA,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),48564,
+IA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),32822,
+IA,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),22531,
+IA,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10291,
+IA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9570,
+IA,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2072,
+IA,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7498,
+IA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6172,
+IA,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6759,
+IA,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4639,
+IA,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2119,
+IA,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1971,
+IA,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0427,
+IA,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1544,
+IA,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1271,
+IA,202405,202410,Total call center volume (number of calls),26487,C4
+IA,202405,202410,Average call center wait time (minutes),0,"C2, C4, C6"
+IA,202405,202410,Average call center abandonment rate,0.016,"C4, C6"
+IA,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),51421,
+IA,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),51050,
+IA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),33198,
+IA,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),21731,
+IA,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11467,
+IA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10772,
+IA,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1985,
+IA,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8787,
+IA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7080,
+IA,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6503,
+IA,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4257,
+IA,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2246,
+IA,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.211,
+IA,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0389,
+IA,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1721,
+IA,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1387,
+IA,202404,202410,Total call center volume (number of calls),29727,C4
+IA,202404,202410,Average call center wait time (minutes),0,"C2, C4, C6"
+IA,202404,202410,Average call center abandonment rate,0.013,"C4, C6"
+IA,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),48564,
+IA,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),48404,
+IA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),27508,
+IA,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),18356,
+IA,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9152,
+IA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14615,
+IA,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2257,
+IA,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12358,
+IA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6281,
+IA,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5683,
+IA,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3792,
+IA,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1891,
+IA,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3019,
+IA,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0466,
+IA,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2553,
+IA,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1298,
+IA,202403,202410,Total call center volume (number of calls),27656,"C4, C8"
+IA,202403,202410,Average call center wait time (minutes),0,"C2, C4, C6, C8"
+IA,202403,202410,Average call center abandonment rate,0.014,"C4, C6, C8"
+IA,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),51050,
+IA,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),87466,
+IA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),18034,
+IA,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),993,
+IA,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17041,
+IA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6224,
+IA,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4704,
+IA,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1520,
+IA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),63208,
+IA,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2062,
+IA,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0114,
+IA,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1948,
+IA,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0712,
+IA,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0538,
+IA,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0174,
+IA,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.7227,
+IA,202402,202410,Total call center volume (number of calls),30124,"C3, C4"
+IA,202402,202410,Average call center wait time (minutes),0,"C2, C3, C4, C6"
+IA,202402,202410,Average call center abandonment rate,0.007,"C3, C4, C6"
+IA,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),48404,
+IA,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),63835,
+IA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),8767,
+IA,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),825,
+IA,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7942,
+IA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2627,
+IA,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2106,
+IA,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),521,
+IA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),52441,
+IA,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.1373,
+IA,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0129,
+IA,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1244,
+IA,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0412,
+IA,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.033,
+IA,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0082,
+IA,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.8215,
+IA,202401,202410,Total call center volume (number of calls),31783,"C3, C4"
+IA,202401,202410,Average call center wait time (minutes),0,"C2, C3, C4, C6"
+IA,202401,202410,Average call center abandonment rate,0.008,"C3, C4, C6"
+IA,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),87466,
+IA,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),39377,
+IA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7050,
+IA,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),840,
+IA,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6210,
+IA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2452,
+IA,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1960,
+IA,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),492,
+IA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),29875,
+IA,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.179,
+IA,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0213,
+IA,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1577,
+IA,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0623,
+IA,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0498,
+IA,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0125,
+IA,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.7587,
+IA,202312,202410,Total call center volume (number of calls),26742,"C3, C4"
+IA,202312,202410,Average call center wait time (minutes),0,"C2, C3, C4, C6"
+IA,202312,202410,Average call center abandonment rate,0.008,"C3, C4, C6"
+IA,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),63835,
+IA,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),65181,
+IA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),35468,
+IA,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),26588,
+IA,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8880,
+IA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2737,
+IA,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2127,
+IA,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),610,
+IA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),26976,
+IA,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5441,
+IA,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4079,
+IA,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1362,
+IA,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.042,
+IA,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0326,
+IA,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0094,
+IA,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4139,
+IA,202311,202410,Total call center volume (number of calls),25196,"C3, C4"
+IA,202311,202410,Average call center wait time (minutes),2,"C2, C3, C4, C6"
+IA,202311,202410,Average call center abandonment rate,0.054,"C3, C4, C6"
+IA,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),39377,
+IA,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),72233,
+IA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),40885,
+IA,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),26367,
+IA,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14518,
+IA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5523,
+IA,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4478,
+IA,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1045,
+IA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),25825,
+IA,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.566,
+IA,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.365,
+IA,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.201,
+IA,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0765,
+IA,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.062,
+IA,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0145,
+IA,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3575,
+IA,202310,202410,Total call center volume (number of calls),27196,"C3, C4"
+IA,202310,202410,Average call center wait time (minutes),4,"C2, C3, C4, C6"
+IA,202310,202410,Average call center abandonment rate,0.123,"C3, C4, C6"
+IA,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),65181,
+IA,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),87049,
+IA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),38341,
+IA,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),24350,
+IA,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13991,
+IA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5649,
+IA,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4697,
+IA,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),952,
+IA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),43059,
+IA,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4405,
+IA,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2797,
+IA,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1607,
+IA,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0649,
+IA,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.054,
+IA,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0109,
+IA,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4947,
+IA,202309,202410,Total call center volume (number of calls),27123,"C3, C4"
+IA,202309,202410,Average call center wait time (minutes),14,"C2, C3, C4, C6"
+IA,202309,202410,Average call center abandonment rate,0.321,"C3, C4, C6"
+IA,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),72233,
+IA,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),88539,
+IA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),39720,
+IA,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),22839,
+IA,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16881,
+IA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6473,
+IA,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5140,
+IA,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1333,
+IA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),42346,
+IA,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4486,
+IA,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.258,
+IA,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1907,
+IA,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0731,
+IA,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0581,
+IA,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0151,
+IA,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4783,
+IA,202308,202410,Total call center volume (number of calls),37390,"C3, C4"
+IA,202308,202410,Average call center wait time (minutes),12,"C2, C3, C4, C6"
+IA,202308,202410,Average call center abandonment rate,0.334,"C3, C4, C6"
+IA,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),87049,
+IA,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),88273,
+IA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),34178,
+IA,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),22468,
+IA,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11710,
+IA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6321,
+IA,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5192,
+IA,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1129,
+IA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),47774,
+IA,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3872,
+IA,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2545,
+IA,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1327,
+IA,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0716,
+IA,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0588,
+IA,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0128,
+IA,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5412,
+IA,202307,202410,Total call center volume (number of calls),40796,"C3, C4"
+IA,202307,202410,Average call center wait time (minutes),8,"C2, C3, C4, C6"
+IA,202307,202410,Average call center abandonment rate,0.228,"C3, C4, C6"
+IA,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),87148,
+IA,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),84961,
+IA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),32271,
+IA,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),18188,
+IA,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14083,
+IA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8064,R4
+IA,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5112,
+IA,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2952,R4
+IA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),44626,
+IA,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3798,
+IA,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2141,
+IA,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1658,
+IA,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0949,R4
+IA,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0602,
+IA,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0347,R4
+IA,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5253,
+IA,202306,202410,Total call center volume (number of calls),30819,"C3, C4"
+IA,202306,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+IA,202306,202410,Average call center abandonment rate,0.024,"C3, C4, C6"
+IA,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),88273,
+IA,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),78271,
+IA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),29816,
+IA,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16353,
+IA,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13463,
+IA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6172,
+IA,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4938,
+IA,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1234,
+IA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),42283,R5
+IA,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3809,
+IA,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2089,
+IA,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.172,
+IA,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0789,
+IA,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0631,
+IA,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0158,
+IA,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5402,R5
+IA,202305,202410,Total call center volume (number of calls),23770,"C3, C4"
+IA,202305,202410,Average call center wait time (minutes),0,"C2, C3, C4, C6"
+IA,202305,202410,Average call center abandonment rate,0.011,"C3, C4, C6"
+IA,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),84961,
+IA,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),94290,
+IA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),43315,
+IA,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),17376,
+IA,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),25939,
+IA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),44604,
+IA,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10473,
+IA,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34131,
+IA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6371,R5
+IA,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4594,
+IA,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1843,
+IA,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2751,
+IA,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4731,
+IA,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1111,
+IA,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.362,
+IA,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0676,R5
+IA,202304,202410,Total call center volume (number of calls),25707,"C3, C4"
+IA,202304,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+IA,202304,202410,Average call center abandonment rate,0.032,"C3, C4, C6"
+IA,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),78271,
+IA,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+IA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+IA,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+IA,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+IA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+IA,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+IA,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+IA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,R5
+IA,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+IA,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+IA,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+IA,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+IA,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+IA,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+IA,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,R5
+IA,202303,202410,Total call center volume (number of calls),24111,"C3, C4"
+IA,202303,202410,Average call center wait time (minutes),0,"C2, C3, C4, C6"
+IA,202303,202410,Average call center abandonment rate,0.019,"C3, C4, C6"
+ID,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),19703,
+ID,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),23702,
+ID,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13743,
+ID,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9837,
+ID,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3906,
+ID,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9818,
+ID,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1380,
+ID,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8438,
+ID,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),141,
+ID,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5798,
+ID,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.415,
+ID,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1648,
+ID,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4142,
+ID,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0582,
+ID,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.356,
+ID,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0059,
+ID,202407,202410,Total call center volume (number of calls),39594,C5
+ID,202407,202410,Average call center wait time (minutes),22,"C1, C2, C5"
+ID,202407,202410,Average call center abandonment rate,0.071,C5
+ID,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23702,
+ID,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),23875,
+ID,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13547,
+ID,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9482,
+ID,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4065,
+ID,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10186,
+ID,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1330,
+ID,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8856,
+ID,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),142,
+ID,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5674,
+ID,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3972,
+ID,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1703,
+ID,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4266,
+ID,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0557,
+ID,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3709,
+ID,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0059,
+ID,202406,202410,Total call center volume (number of calls),37395,C5
+ID,202406,202410,Average call center wait time (minutes),20,"C1, C2, C5"
+ID,202406,202410,Average call center abandonment rate,0.07,C5
+ID,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23875,
+ID,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),29467,
+ID,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),17852,
+ID,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11605,
+ID,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6247,
+ID,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),11262,
+ID,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2065,
+ID,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9197,
+ID,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),353,
+ID,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6058,
+ID,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3938,
+ID,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.212,
+ID,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3822,
+ID,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0701,
+ID,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3121,
+ID,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.012,
+ID,202405,202410,Total call center volume (number of calls),44729,C5
+ID,202405,202410,Average call center wait time (minutes),14,"C1, C2, C5"
+ID,202405,202410,Average call center abandonment rate,0.067,C5
+ID,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),29467,
+ID,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),22097,
+ID,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),15664,
+ID,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9869,
+ID,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5795,
+ID,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6176,
+ID,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1669,
+ID,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4507,
+ID,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),257,
+ID,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7089,
+ID,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4466,
+ID,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2623,
+ID,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2795,
+ID,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0755,
+ID,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.204,
+ID,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0116,
+ID,202404,202410,Total call center volume (number of calls),40370,C5
+ID,202404,202410,Average call center wait time (minutes),29,"C1, C2, C5"
+ID,202404,202410,Average call center abandonment rate,0.071,C5
+ID,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),22097,
+ID,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),24012,
+ID,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),16712,
+ID,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10666,
+ID,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6046,
+ID,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5773,
+ID,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1453,
+ID,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4320,
+ID,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1527,
+ID,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.696,
+ID,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4442,
+ID,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2518,
+ID,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2404,
+ID,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0605,
+ID,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1799,
+ID,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0636,
+ID,202403,202410,Total call center volume (number of calls),46035,C5
+ID,202403,202410,Average call center wait time (minutes),31,"C1, C2, C5"
+ID,202403,202410,Average call center abandonment rate,0.066,C5
+ID,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),24012,
+ID,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),15194,
+ID,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9555,
+ID,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6380,
+ID,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3175,
+ID,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4745,
+ID,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),885,
+ID,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3860,
+ID,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),894,
+ID,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6289,
+ID,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4199,
+ID,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.209,
+ID,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3123,
+ID,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0582,
+ID,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.254,
+ID,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0588,
+ID,202402,202410,Total call center volume (number of calls),46885,C5
+ID,202402,202410,Average call center wait time (minutes),27,"C1, C2, C5"
+ID,202402,202410,Average call center abandonment rate,0.073,C5
+ID,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15194,
+ID,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),19139,
+ID,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9586,
+ID,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4444,
+ID,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5142,
+ID,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8456,
+ID,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1464,
+ID,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6992,
+ID,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1097,
+ID,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5009,
+ID,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2322,
+ID,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2687,
+ID,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4418,
+ID,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0765,
+ID,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3653,
+ID,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0573,
+ID,202401,202410,Total call center volume (number of calls),50493,C5
+ID,202401,202410,Average call center wait time (minutes),26,"C1, C2, C5"
+ID,202401,202410,Average call center abandonment rate,0.074,C5
+ID,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),19139,
+ID,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),11323,
+ID,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6620,
+ID,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3232,
+ID,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3388,
+ID,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4235,
+ID,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),887,
+ID,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3348,
+ID,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),468,
+ID,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5847,
+ID,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2854,
+ID,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2992,
+ID,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.374,
+ID,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0783,
+ID,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2957,
+ID,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0413,
+ID,202312,202410,Total call center volume (number of calls),36648,C5
+ID,202312,202410,Average call center wait time (minutes),25,"C1, C2, C5"
+ID,202312,202410,Average call center abandonment rate,0.076,C5
+ID,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),11323,
+ID,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),15159,
+ID,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10922,
+ID,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8861,
+ID,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2061,
+ID,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3569,
+ID,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),684,
+ID,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2885,
+ID,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),668,
+ID,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7205,
+ID,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5845,
+ID,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.136,
+ID,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2354,
+ID,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0451,
+ID,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1903,
+ID,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0441,
+ID,202311,202410,Total call center volume (number of calls),38414,C5
+ID,202311,202410,Average call center wait time (minutes),28,"C1, C2, C5"
+ID,202311,202410,Average call center abandonment rate,0.081,C5
+ID,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15159,
+ID,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),17335,
+ID,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13560,
+ID,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11359,
+ID,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2201,
+ID,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3530,
+ID,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),749,
+ID,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2781,
+ID,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),245,
+ID,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7822,
+ID,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6553,
+ID,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.127,
+ID,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2036,
+ID,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0432,
+ID,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1604,
+ID,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0141,
+ID,202310,202410,Total call center volume (number of calls),37689,C5
+ID,202310,202410,Average call center wait time (minutes),31,"C1, C2, C5"
+ID,202310,202410,Average call center abandonment rate,0.08,C5
+ID,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17696,
+ID,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),17091,
+ID,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),15979,
+ID,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),13271,
+ID,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2708,
+ID,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1112,R4
+ID,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1112,
+ID,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+ID,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+ID,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9349,
+ID,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7765,
+ID,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1584,
+ID,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0651,R4
+ID,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0651,
+ID,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+ID,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+ID,202309,202410,Total call center volume (number of calls),41604,C5
+ID,202309,202410,Average call center wait time (minutes),34,"C1, C2, C5"
+ID,202309,202410,Average call center abandonment rate,0.085,C5
+ID,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),20197,
+ID,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),49553,
+ID,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11308,
+ID,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),278,
+ID,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11030,
+ID,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),38127,
+ID,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6953,
+ID,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),31174,
+ID,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),118,
+ID,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2282,
+ID,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0056,
+ID,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2226,
+ID,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.7694,
+ID,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1403,
+ID,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.6291,
+ID,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0024,
+ID,202308,202410,Total call center volume (number of calls),62567,C5
+ID,202308,202410,Average call center wait time (minutes),46,"C1, C2, C5"
+ID,202308,202410,Average call center abandonment rate,0.079,C5
+ID,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),49551,
+ID,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),35915,
+ID,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10032,
+ID,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4880,
+ID,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5152,
+ID,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),24300,
+ID,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2596,
+ID,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21704,
+ID,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1583,
+ID,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2793,
+ID,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1359,
+ID,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1434,
+ID,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.6766,
+ID,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0723,
+ID,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.6043,
+ID,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0441,
+ID,202307,202410,Total call center volume (number of calls),52050,C5
+ID,202307,202410,Average call center wait time (minutes),52,"C1, C2, C5"
+ID,202307,202410,Average call center abandonment rate,0.071,C5
+ID,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),35916,
+ID,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),37946,
+ID,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10085,
+ID,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4482,
+ID,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5603,
+ID,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27861,
+ID,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2531,
+ID,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),25330,
+ID,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+ID,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2658,
+ID,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1181,
+ID,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1477,
+ID,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.7342,
+ID,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0667,
+ID,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.6675,
+ID,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+ID,202306,202410,Total call center volume (number of calls),49947,C5
+ID,202306,202410,Average call center wait time (minutes),39,"C1, C2, C5"
+ID,202306,202410,Average call center abandonment rate,0.067,C5
+ID,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),37954,
+ID,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),51008,
+ID,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),16754,
+ID,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3752,
+ID,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13002,
+ID,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),34254,
+ID,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8181,
+ID,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),26073,
+ID,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+ID,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3285,
+ID,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0736,
+ID,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2549,
+ID,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.6715,
+ID,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1604,
+ID,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5112,
+ID,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+ID,202305,202410,Total call center volume (number of calls),58892,C5
+ID,202305,202410,Average call center wait time (minutes),34,"C1, C2, C5"
+ID,202305,202410,Average call center abandonment rate,0.069,C5
+ID,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),50997,
+ID,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),51553,
+ID,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),17345,
+ID,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4697,
+ID,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12648,
+ID,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10798,R4
+ID,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10798,
+ID,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+ID,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),23410,
+ID,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3364,
+ID,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0911,
+ID,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2453,
+ID,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2095,R4
+ID,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2095,
+ID,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+ID,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4541,
+ID,202304,202410,Total call center volume (number of calls),49972,C5
+ID,202304,202410,Average call center wait time (minutes),51,"C1, C2, C5"
+ID,202304,202410,Average call center abandonment rate,0.074,C5
+ID,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),51929,
+ID,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),25081,
+ID,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),16900,
+ID,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5386,
+ID,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11514,
+ID,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8181,R4
+ID,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8181,
+ID,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+ID,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+ID,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6738,
+ID,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2147,
+ID,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4591,
+ID,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3262,R4
+ID,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.3262,
+ID,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+ID,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+ID,202303,202410,Total call center volume (number of calls),62284,C5
+ID,202303,202410,Average call center wait time (minutes),56,"C1, C2, C5"
+ID,202303,202410,Average call center abandonment rate,0.063,C5
+IL,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),235611,
+IL,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),273620,
+IL,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),224003,
+IL,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),196928,
+IL,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),27075,
+IL,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),26027,
+IL,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4056,
+IL,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21971,
+IL,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),23590,
+IL,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8187,
+IL,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7197,
+IL,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.099,
+IL,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0951,
+IL,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0148,
+IL,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0803,
+IL,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0862,
+IL,202407,202410,Total call center volume (number of calls),357309,C4
+IL,202407,202410,Average call center wait time (minutes),37,"C4, C6"
+IL,202407,202410,Average call center abandonment rate,0.444,"C4, C6"
+IL,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),244688,
+IL,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),181997,
+IL,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),150875,
+IL,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),132429,
+IL,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18446,
+IL,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15152,
+IL,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3609,
+IL,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11543,
+IL,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15970,
+IL,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.829,
+IL,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7276,
+IL,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1014,
+IL,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0833,
+IL,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0198,
+IL,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0634,
+IL,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0877,
+IL,202406,202410,Total call center volume (number of calls),197485,C4
+IL,202406,202410,Average call center wait time (minutes),28,"C4, C6"
+IL,202406,202410,Average call center abandonment rate,0.364,"C4, C6"
+IL,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),262032,
+IL,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),277349,
+IL,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),193567,
+IL,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),161540,
+IL,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),32027,
+IL,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13768,R4
+IL,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12508,
+IL,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1260,R4
+IL,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),70014,
+IL,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6979,
+IL,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5824,
+IL,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1155,
+IL,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0496,R4
+IL,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0451,
+IL,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0045,R4
+IL,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2524,
+IL,202405,202410,Total call center volume (number of calls),285798,C4
+IL,202405,202410,Average call center wait time (minutes),20,"C4, C6"
+IL,202405,202410,Average call center abandonment rate,0.303,"C4, C6"
+IL,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),182486,
+IL,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),281742,
+IL,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),188072,
+IL,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),155561,
+IL,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),32511,
+IL,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15006,R4
+IL,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13648,
+IL,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1358,R4
+IL,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),78664,
+IL,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6675,
+IL,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5521,
+IL,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1154,
+IL,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0533,R4
+IL,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0484,
+IL,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0048,R4
+IL,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2792,
+IL,202404,202410,Total call center volume (number of calls),316396,C4
+IL,202404,202410,Average call center wait time (minutes),22,"C4, C6"
+IL,202404,202410,Average call center abandonment rate,0.332,"C4, C6"
+IL,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),277349,
+IL,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),334519,
+IL,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),228313,
+IL,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),191296,
+IL,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),37017,
+IL,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),16561,R4
+IL,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),15316,
+IL,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1245,R4
+IL,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),89645,
+IL,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6825,
+IL,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5719,
+IL,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1107,
+IL,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0495,R4
+IL,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0458,
+IL,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0037,R4
+IL,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.268,
+IL,202403,202410,Total call center volume (number of calls),289602,C4
+IL,202403,202410,Average call center wait time (minutes),19,"C4, C6"
+IL,202403,202410,Average call center abandonment rate,0.299,"C4, C6"
+IL,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),281742,
+IL,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),365933,
+IL,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),226652,
+IL,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),181896,
+IL,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),44756,
+IL,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19572,R4
+IL,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18329,
+IL,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1243,R4
+IL,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),119709,
+IL,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6194,
+IL,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4971,
+IL,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1223,
+IL,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0535,R4
+IL,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0501,
+IL,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0034,R4
+IL,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3271,
+IL,202402,202410,Total call center volume (number of calls),291015,C4
+IL,202402,202410,Average call center wait time (minutes),23,"C4, C6"
+IL,202402,202410,Average call center abandonment rate,0.331,"C4, C6"
+IL,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),334519,
+IL,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),203501,
+IL,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),137315,
+IL,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),117574,
+IL,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19741,
+IL,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8742,R4
+IL,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8216,
+IL,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),526,R4
+IL,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),57444,
+IL,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6748,
+IL,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5778,
+IL,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.097,
+IL,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.043,R4
+IL,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0404,
+IL,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0026,R4
+IL,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2823,
+IL,202401,202410,Total call center volume (number of calls),336707,C4
+IL,202401,202410,Average call center wait time (minutes),26,"C4, C6"
+IL,202401,202410,Average call center abandonment rate,0.352,"C4, C6"
+IL,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),264230,
+IL,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),279393,
+IL,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),185840,
+IL,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),166797,
+IL,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19043,
+IL,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7905,R4
+IL,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7351,
+IL,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),554,R4
+IL,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),85648,
+IL,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6652,
+IL,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.597,
+IL,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0682,
+IL,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0283,R4
+IL,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0263,
+IL,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.002,R4
+IL,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3066,
+IL,202312,202410,Total call center volume (number of calls),274137,C4
+IL,202312,202410,Average call center wait time (minutes),24,"C4, C6"
+IL,202312,202410,Average call center abandonment rate,0.336,"C4, C6"
+IL,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),203501,
+IL,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),272042,
+IL,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),184243,
+IL,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),160303,
+IL,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),23940,
+IL,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10338,R4
+IL,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9502,
+IL,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),836,R4
+IL,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),77461,
+IL,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6773,
+IL,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5893,
+IL,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.088,
+IL,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.038,R4
+IL,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0349,
+IL,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0031,R4
+IL,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2847,
+IL,202311,202410,Total call center volume (number of calls),296120,C4
+IL,202311,202410,Average call center wait time (minutes),25,"C4, C6"
+IL,202311,202410,Average call center abandonment rate,0.362,"C4, C6"
+IL,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),279384,
+IL,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),293985,
+IL,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),173755,
+IL,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),129918,
+IL,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),43837,
+IL,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20122,R4
+IL,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18490,
+IL,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1632,R4
+IL,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),100108,
+IL,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.591,
+IL,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4419,
+IL,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1491,
+IL,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0684,R4
+IL,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0629,
+IL,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0056,R4
+IL,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3405,
+IL,202310,202410,Total call center volume (number of calls),302117,C4
+IL,202310,202410,Average call center wait time (minutes),21,"C4, C6"
+IL,202310,202410,Average call center abandonment rate,0.325,"C4, C6"
+IL,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),272042,
+IL,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),283579,
+IL,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),162197,
+IL,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),109688,
+IL,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),52509,
+IL,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17329,R4
+IL,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),15487,
+IL,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1842,R4
+IL,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),104053,
+IL,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.572,
+IL,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3868,
+IL,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1852,
+IL,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0611,R4
+IL,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0546,
+IL,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0065,R4
+IL,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3669,
+IL,202309,202410,Total call center volume (number of calls),274185,C4
+IL,202309,202410,Average call center wait time (minutes),22,"C4, C6"
+IL,202309,202410,Average call center abandonment rate,0.329,"C4, C6"
+IL,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),297385,
+IL,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),336683,
+IL,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),202769,
+IL,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),139729,
+IL,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),63040,
+IL,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),18629,R4
+IL,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16618,
+IL,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2011,R4
+IL,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),115285,
+IL,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6023,
+IL,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.415,
+IL,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1872,
+IL,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0553,R4
+IL,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0494,
+IL,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.006,R4
+IL,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3424,
+IL,202308,202410,Total call center volume (number of calls),320835,C4
+IL,202308,202410,Average call center wait time (minutes),17,"C4, C6"
+IL,202308,202410,Average call center abandonment rate,0.274,"C4, C6"
+IL,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),284180,
+IL,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),350563,
+IL,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),202309,
+IL,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),125829,
+IL,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),76480,
+IL,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),23903,R4
+IL,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),20899,
+IL,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3004,R4
+IL,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),124351,
+IL,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5771,
+IL,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3589,
+IL,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2182,
+IL,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0682,R4
+IL,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0596,
+IL,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0086,R4
+IL,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3547,
+IL,202307,202410,Total call center volume (number of calls),159272,C4
+IL,202307,202410,Average call center wait time (minutes),16,"C4, C6"
+IL,202307,202410,Average call center abandonment rate,0.434,"C4, C6"
+IL,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),336080,
+IL,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),199040,
+IL,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),128370,
+IL,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),84184,
+IL,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),44186,
+IL,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15149,R4
+IL,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11134,
+IL,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4015,R4
+IL,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),55521,
+IL,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6449,
+IL,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.423,
+IL,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.222,
+IL,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0761,R4
+IL,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0559,
+IL,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0202,R4
+IL,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2789,
+IL,202306,202410,Total call center volume (number of calls),149505,C4
+IL,202306,202410,Average call center wait time (minutes),13,"C4, C6"
+IL,202306,202410,Average call center abandonment rate,0.419,"C4, C6"
+IL,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),385567,
+IL,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+IL,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+IL,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+IL,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+IL,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+IL,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+IL,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+IL,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+IL,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+IL,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+IL,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+IL,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+IL,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+IL,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+IL,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+IL,202305,202410,Total call center volume (number of calls),138331,C4
+IL,202305,202410,Average call center wait time (minutes),12,"C4, C6"
+IL,202305,202410,Average call center abandonment rate,0.341,"C4, C6"
+IL,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),113663,R3
+IL,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+IL,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+IL,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+IL,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+IL,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+IL,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+IL,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+IL,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+IL,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+IL,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+IL,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+IL,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+IL,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+IL,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+IL,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+IL,202304,202410,Total call center volume (number of calls),115971,C4
+IL,202304,202410,Average call center wait time (minutes),10,"C4, C6"
+IL,202304,202410,Average call center abandonment rate,0.284,"C4, C6"
+IL,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+IL,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+IL,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+IL,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+IL,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+IL,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+IL,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+IL,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+IL,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+IL,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+IL,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+IL,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+IL,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+IL,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+IL,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+IL,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+IL,202303,202410,Total call center volume (number of calls),172227,"C4, C5"
+IL,202303,202410,Average call center wait time (minutes),11,"C4, C5, C6"
+IL,202303,202410,Average call center abandonment rate,0.28,"C4, C5, C6"
+IN,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),119951,
+IN,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),122092,
+IN,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),93895,
+IN,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),82750,
+IN,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11145,
+IN,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7083,
+IN,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2623,
+IN,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4460,
+IN,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),21114,
+IN,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7691,
+IN,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6778,
+IN,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0913,
+IN,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.058,
+IN,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0215,
+IN,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0365,
+IN,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1729,
+IN,202407,202410,Total call center volume (number of calls),286185,"C4, C5, C6"
+IN,202407,202410,Average call center wait time (minutes),3,"C4, C5, C6"
+IN,202407,202410,Average call center abandonment rate,0.054,"C4, C5, C6"
+IN,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),122092,
+IN,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),131415,
+IN,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),102985,
+IN,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),91452,
+IN,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11533,
+IN,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7071,
+IN,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2492,
+IN,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4579,
+IN,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),21359,
+IN,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7837,
+IN,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6959,
+IN,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0878,
+IN,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0538,
+IN,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.019,
+IN,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0348,
+IN,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1625,
+IN,202406,202410,Total call center volume (number of calls),246083,"C4, C5, C6"
+IN,202406,202410,Average call center wait time (minutes),1,"C4, C5, C6"
+IN,202406,202410,Average call center abandonment rate,0.022,"C4, C5, C6"
+IN,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),131415,
+IN,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),109904,
+IN,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),86549,
+IN,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),77173,
+IN,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9376,
+IN,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6286,
+IN,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2230,
+IN,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4056,
+IN,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17069,
+IN,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7875,
+IN,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7022,
+IN,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0853,
+IN,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0572,
+IN,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0203,
+IN,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0369,
+IN,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1553,
+IN,202405,202410,Total call center volume (number of calls),273933,"C4, C5, C6"
+IN,202405,202410,Average call center wait time (minutes),3,"C4, C5, C6"
+IN,202405,202410,Average call center abandonment rate,0.038,"C4, C5, C6"
+IN,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),109904,
+IN,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),115048,
+IN,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),84069,
+IN,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),72179,
+IN,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11890,
+IN,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8607,
+IN,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3579,
+IN,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5028,
+IN,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),22372,
+IN,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7307,
+IN,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6274,
+IN,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1033,
+IN,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0748,
+IN,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0311,
+IN,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0437,
+IN,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1945,
+IN,202404,202410,Total call center volume (number of calls),264917,"C4, C5, C6"
+IN,202404,202410,Average call center wait time (minutes),3,"C4, C5, C6"
+IN,202404,202410,Average call center abandonment rate,0.043,"C4, C5, C6"
+IN,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),115048,
+IN,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),155314,
+IN,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),97697,
+IN,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),82215,
+IN,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15482,
+IN,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14035,
+IN,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4427,
+IN,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9608,
+IN,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),43582,
+IN,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.629,
+IN,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5293,
+IN,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0997,
+IN,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0904,
+IN,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0285,
+IN,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0619,
+IN,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2806,
+IN,202403,202410,Total call center volume (number of calls),245997,"C4, C5, C6"
+IN,202403,202410,Average call center wait time (minutes),6,"C4, C5, C6"
+IN,202403,202410,Average call center abandonment rate,0.086,"C4, C5, C6"
+IN,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),155314,
+IN,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),154510,
+IN,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),88425,
+IN,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),72651,
+IN,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15774,
+IN,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22898,
+IN,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4617,
+IN,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18281,
+IN,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),43187,
+IN,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5723,
+IN,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4702,
+IN,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1021,
+IN,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1482,
+IN,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0299,
+IN,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1183,
+IN,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2795,
+IN,202402,202410,Total call center volume (number of calls),275978,"C4, C5, C6"
+IN,202402,202410,Average call center wait time (minutes),11,"C4, C5, C6"
+IN,202402,202410,Average call center abandonment rate,0.134,"C4, C5, C6"
+IN,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),154510,
+IN,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),132671,
+IN,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),78319,
+IN,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),65482,
+IN,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12837,
+IN,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17868,
+IN,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4132,
+IN,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13736,
+IN,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),36484,
+IN,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5903,
+IN,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4936,
+IN,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0968,
+IN,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1347,
+IN,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0311,
+IN,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1035,
+IN,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.275,
+IN,202401,202410,Total call center volume (number of calls),330875,"C4, C5, C6"
+IN,202401,202410,Average call center wait time (minutes),14,"C4, C5, C6"
+IN,202401,202410,Average call center abandonment rate,0.174,"C4, C5, C6"
+IN,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),132671,
+IN,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),142698,
+IN,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),80949,
+IN,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),69214,
+IN,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11735,
+IN,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),28142,
+IN,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4439,
+IN,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23703,
+IN,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),33607,
+IN,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5673,
+IN,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.485,
+IN,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0822,
+IN,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1972,
+IN,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0311,
+IN,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1661,
+IN,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2355,
+IN,202312,202410,Total call center volume (number of calls),264376,"C4, C5, C6"
+IN,202312,202410,Average call center wait time (minutes),11,"C4, C5, C6"
+IN,202312,202410,Average call center abandonment rate,0.139,"C4, C5, C6"
+IN,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),142698,
+IN,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),140607,
+IN,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),79350,
+IN,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),67028,
+IN,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12322,
+IN,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27477,
+IN,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4145,
+IN,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23332,
+IN,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),33780,
+IN,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5643,
+IN,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4767,
+IN,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0876,
+IN,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1954,
+IN,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0295,
+IN,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1659,
+IN,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2402,
+IN,202311,202410,Total call center volume (number of calls),262635,"C4, C5, C6"
+IN,202311,202410,Average call center wait time (minutes),12,"C4, C5, C6"
+IN,202311,202410,Average call center abandonment rate,0.157,"C4, C5, C6"
+IN,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),140607,
+IN,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),136607,
+IN,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),69467,
+IN,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),54701,
+IN,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14766,
+IN,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),34391,
+IN,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4821,
+IN,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29570,
+IN,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),32749,
+IN,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5085,
+IN,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4004,
+IN,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1081,
+IN,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2518,
+IN,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0353,
+IN,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2165,
+IN,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2397,
+IN,202310,202410,Total call center volume (number of calls),266615,"C4, C5, C6"
+IN,202310,202410,Average call center wait time (minutes),13,"C4, C5, C6"
+IN,202310,202410,Average call center abandonment rate,0.173,"C4, C5, C6"
+IN,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),136607,
+IN,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),144513,
+IN,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),77864,
+IN,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),61236,
+IN,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16628,
+IN,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),32027,
+IN,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4532,
+IN,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),27495,
+IN,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),34622,
+IN,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5388,
+IN,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4237,
+IN,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1151,
+IN,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2216,
+IN,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0314,
+IN,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1903,
+IN,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2396,
+IN,202309,202410,Total call center volume (number of calls),240269,"C4, C5, C6"
+IN,202309,202410,Average call center wait time (minutes),9,"C4, C5, C6"
+IN,202309,202410,Average call center abandonment rate,0.13,"C4, C5, C6"
+IN,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),144513,
+IN,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),145579,
+IN,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),78151,
+IN,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),59552,
+IN,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18599,
+IN,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),32404,
+IN,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5188,
+IN,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),27216,
+IN,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),35024,
+IN,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5368,
+IN,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4091,
+IN,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1278,
+IN,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2226,
+IN,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0356,
+IN,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.187,
+IN,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2406,
+IN,202308,202410,Total call center volume (number of calls),269971,"C4, C5, C6"
+IN,202308,202410,Average call center wait time (minutes),8,"C4, C5, C6"
+IN,202308,202410,Average call center abandonment rate,0.117,"C4, C5, C6"
+IN,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),145579,
+IN,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),149331,
+IN,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),77542,
+IN,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),59706,
+IN,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17836,
+IN,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33708,
+IN,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4941,
+IN,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),28767,
+IN,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),38081,
+IN,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5193,
+IN,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3998,
+IN,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1194,
+IN,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2257,
+IN,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0331,
+IN,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1926,
+IN,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.255,
+IN,202307,202410,Total call center volume (number of calls),234862,"C4, C5, C6"
+IN,202307,202410,Average call center wait time (minutes),6,"C4, C5, C6"
+IN,202307,202410,Average call center abandonment rate,0.094,"C4, C5, C6"
+IN,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),149331,
+IN,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),160155,
+IN,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),76862,
+IN,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),59317,
+IN,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17545,
+IN,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),35595,
+IN,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4844,
+IN,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),30751,
+IN,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),47698,
+IN,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4799,
+IN,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3704,
+IN,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1096,
+IN,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2223,
+IN,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0302,
+IN,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.192,
+IN,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2978,
+IN,202306,202410,Total call center volume (number of calls),225974,"C4, C5, C6"
+IN,202306,202410,Average call center wait time (minutes),5,"C4, C5, C6"
+IN,202306,202410,Average call center abandonment rate,0.08,"C4, C5, C6"
+IN,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),160484,
+IN,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),165431,
+IN,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),65882,
+IN,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),41300,
+IN,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24582,
+IN,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),53684,
+IN,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9577,
+IN,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),44107,
+IN,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),45865,
+IN,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3982,
+IN,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2497,
+IN,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1486,
+IN,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3245,
+IN,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0579,
+IN,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2666,
+IN,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2772,
+IN,202305,202410,Total call center volume (number of calls),204702,"C4, C5, C6"
+IN,202305,202410,Average call center wait time (minutes),5,"C4, C5, C6"
+IN,202305,202410,Average call center abandonment rate,0.078,"C4, C5, C6"
+IN,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),165431,
+IN,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),157688,
+IN,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),65092,
+IN,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),40752,
+IN,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24340,
+IN,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),52985,
+IN,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6089,
+IN,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),46896,
+IN,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),39611,
+IN,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4128,
+IN,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2584,
+IN,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1544,
+IN,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.336,
+IN,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0386,
+IN,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2974,
+IN,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2512,
+IN,202304,202410,Total call center volume (number of calls),179471,"C4, C5, C6"
+IN,202304,202410,Average call center wait time (minutes),3,"C4, C5, C6"
+IN,202304,202410,Average call center abandonment rate,0.06,"C4, C5, C6"
+IN,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),157688,
+IN,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+IN,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+IN,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+IN,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+IN,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+IN,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+IN,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+IN,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+IN,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+IN,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+IN,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+IN,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+IN,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+IN,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+IN,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+IN,202303,202410,Total call center volume (number of calls),197266,"C4, C5, C6"
+IN,202303,202410,Average call center wait time (minutes),2,"C4, C5, C6"
+IN,202303,202410,Average call center abandonment rate,0.045,"C4, C5, C6"
+KS,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),28551,
+KS,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),36109,
+KS,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),17518,
+KS,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8856,
+KS,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8662,
+KS,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2769,R4
+KS,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2702,
+KS,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),67,R4
+KS,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15822,
+KS,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4851,
+KS,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2453,
+KS,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2399,
+KS,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0767,R4
+KS,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0748,
+KS,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0019,R4
+KS,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4382,
+KS,202407,202410,Total call center volume (number of calls),36913,C4
+KS,202407,202410,Average call center wait time (minutes),0,"C2, C4, C6"
+KS,202407,202410,Average call center abandonment rate,0.014,C4
+KS,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),36109,
+KS,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),21095,
+KS,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10117,
+KS,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5128,
+KS,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4989,
+KS,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1103,R4
+KS,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1087,
+KS,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16,R4
+KS,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9875,
+KS,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4796,
+KS,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2431,
+KS,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2365,
+KS,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0523,R4
+KS,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0515,
+KS,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0008,R4
+KS,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4681,
+KS,202406,202410,Total call center volume (number of calls),29380,C4
+KS,202406,202410,Average call center wait time (minutes),0,"C2, C4, C6"
+KS,202406,202410,Average call center abandonment rate,0.005,C4
+KS,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),21095,
+KS,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),20568,
+KS,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10252,
+KS,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4716,
+KS,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5536,
+KS,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),950,R4
+KS,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),931,
+KS,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19,R4
+KS,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9366,
+KS,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4984,
+KS,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2293,
+KS,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2692,
+KS,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0462,R4
+KS,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0453,
+KS,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0009,R4
+KS,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4554,
+KS,202405,202410,Total call center volume (number of calls),34558,C4
+KS,202405,202410,Average call center wait time (minutes),0,"C2, C4, C6"
+KS,202405,202410,Average call center abandonment rate,0.005,C4
+KS,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),20568,
+KS,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40981,
+KS,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),19980,
+KS,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8822,
+KS,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11158,
+KS,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2587,R4
+KS,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2554,
+KS,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),33,R4
+KS,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18414,
+KS,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4875,
+KS,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2153,
+KS,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2723,
+KS,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0631,R4
+KS,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0623,
+KS,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0008,R4
+KS,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4493,
+KS,202404,202410,Total call center volume (number of calls),34681,C4
+KS,202404,202410,Average call center wait time (minutes),0,"C2, C4, C6"
+KS,202404,202410,Average call center abandonment rate,0.005,C4
+KS,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),40981,
+KS,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),27883,
+KS,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13310,
+KS,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10132,
+KS,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3178,
+KS,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1681,R4
+KS,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1597,
+KS,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),84,R4
+KS,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12892,
+KS,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4774,
+KS,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3634,
+KS,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.114,
+KS,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0603,R4
+KS,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0573,
+KS,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.003,R4
+KS,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4624,
+KS,202403,202410,Total call center volume (number of calls),31128,C4
+KS,202403,202410,Average call center wait time (minutes),0,"C2, C4, C6"
+KS,202403,202410,Average call center abandonment rate,0.004,C4
+KS,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),27883,
+KS,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),31276,
+KS,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13158,
+KS,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10014,
+KS,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3144,
+KS,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1725,R4
+KS,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1571,
+KS,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),154,R4
+KS,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),16393,
+KS,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4207,
+KS,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3202,
+KS,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1005,
+KS,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0552,R4
+KS,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0502,
+KS,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0049,R4
+KS,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5241,
+KS,202402,202410,Total call center volume (number of calls),33265,C4
+KS,202402,202410,Average call center wait time (minutes),0,"C2, C4, C6"
+KS,202402,202410,Average call center abandonment rate,0.01,C4
+KS,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),31276,
+KS,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),30876,
+KS,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14354,
+KS,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11234,
+KS,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3120,
+KS,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2580,R4
+KS,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2528,
+KS,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),52,R4
+KS,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),13942,
+KS,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4649,
+KS,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3638,
+KS,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.101,
+KS,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0836,R4
+KS,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0819,
+KS,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0017,R4
+KS,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4515,
+KS,202401,202410,Total call center volume (number of calls),37283,C4
+KS,202401,202410,Average call center wait time (minutes),2,"C2, C4, C6"
+KS,202401,202410,Average call center abandonment rate,0.032,C4
+KS,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),30876,
+KS,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),24123,
+KS,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12357,
+KS,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10433,
+KS,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1924,
+KS,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1745,R4
+KS,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1712,
+KS,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),33,R4
+KS,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10021,
+KS,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5122,
+KS,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4325,
+KS,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0798,
+KS,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0723,R4
+KS,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.071,
+KS,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0014,R4
+KS,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4154,
+KS,202312,202410,Total call center volume (number of calls),32436,C4
+KS,202312,202410,Average call center wait time (minutes),2,"C2, C4, C6"
+KS,202312,202410,Average call center abandonment rate,0.019,C4
+KS,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),24123,
+KS,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40102,
+KS,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),17896,
+KS,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),15443,
+KS,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2453,
+KS,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2504,R4
+KS,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2422,
+KS,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),82,R4
+KS,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19702,
+KS,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4463,
+KS,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3851,
+KS,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0612,
+KS,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0624,R4
+KS,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0604,
+KS,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.002,R4
+KS,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4913,
+KS,202311,202410,Total call center volume (number of calls),35006,C4
+KS,202311,202410,Average call center wait time (minutes),6,"C2, C4, C6"
+KS,202311,202410,Average call center abandonment rate,0.093,C4
+KS,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),40201,
+KS,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),35659,
+KS,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12550,
+KS,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10171,
+KS,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2379,
+KS,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1696,R4
+KS,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1657,
+KS,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),39,R4
+KS,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),21413,
+KS,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3519,
+KS,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2852,
+KS,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0667,
+KS,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0476,R4
+KS,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0465,
+KS,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0011,R4
+KS,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6005,
+KS,202310,202410,Total call center volume (number of calls),34686,C4
+KS,202310,202410,Average call center wait time (minutes),1,"C2, C4, C6"
+KS,202310,202410,Average call center abandonment rate,0.019,C4
+KS,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),35659,
+KS,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),36536,
+KS,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13885,
+KS,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11764,
+KS,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2121,
+KS,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1753,R4
+KS,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1719,
+KS,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34,R4
+KS,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),20898,
+KS,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.38,
+KS,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.322,
+KS,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0581,
+KS,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.048,R4
+KS,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.047,
+KS,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0009,R4
+KS,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.572,
+KS,202309,202410,Total call center volume (number of calls),31299,C4
+KS,202309,202410,Average call center wait time (minutes),1,"C2, C4, C6"
+KS,202309,202410,Average call center abandonment rate,0.012,C4
+KS,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),36534,
+KS,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),16800,
+KS,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),16124,
+KS,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16120,
+KS,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4,
+KS,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),80,R4
+KS,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),78,
+KS,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2,R4
+KS,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),596,
+KS,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9598,
+KS,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.9595,
+KS,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0002,
+KS,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0048,R4
+KS,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0046,
+KS,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0001,R4
+KS,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0355,
+KS,202308,202410,Total call center volume (number of calls),37345,C4
+KS,202308,202410,Average call center wait time (minutes),2,"C2, C4, C6"
+KS,202308,202410,Average call center abandonment rate,0.033,C4
+KS,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),16792,
+KS,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),76442,
+KS,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7336,
+KS,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3328,
+KS,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4008,
+KS,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2321,R4
+KS,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2236,
+KS,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),85,R4
+KS,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),66785,
+KS,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.096,
+KS,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0435,
+KS,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0524,
+KS,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0304,R4
+KS,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0293,
+KS,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0011,R4
+KS,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.8737,
+KS,202307,202410,Total call center volume (number of calls),37195,C4
+KS,202307,202410,Average call center wait time (minutes),11,"C2, C4, C6"
+KS,202307,202410,Average call center abandonment rate,0.167,C4
+KS,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),76442,
+KS,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),68374,
+KS,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6515,
+KS,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2933,
+KS,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3582,
+KS,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1780,R4
+KS,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1763,
+KS,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17,R4
+KS,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),60079,
+KS,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.0953,
+KS,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0429,
+KS,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0524,
+KS,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.026,R4
+KS,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0258,
+KS,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0002,R4
+KS,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.8787,
+KS,202306,202410,Total call center volume (number of calls),38100,C4
+KS,202306,202410,Average call center wait time (minutes),13,"C2, C4, C6"
+KS,202306,202410,Average call center abandonment rate,0.201,C4
+KS,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),68374,
+KS,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),69200,
+KS,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),8471,
+KS,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3459,
+KS,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5012,
+KS,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1979,R4
+KS,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1965,
+KS,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),14,R4
+KS,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),58750,
+KS,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.1224,
+KS,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.05,
+KS,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0724,
+KS,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0286,R4
+KS,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0284,
+KS,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0002,R4
+KS,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.849,
+KS,202305,202410,Total call center volume (number of calls),42135,C4
+KS,202305,202410,Average call center wait time (minutes),23,"C2, C4, C6"
+KS,202305,202410,Average call center abandonment rate,0.324,C4
+KS,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),69200,
+KS,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),69699,
+KS,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13994,
+KS,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3009,
+KS,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10985,
+KS,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),49508,
+KS,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3702,
+KS,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),45806,
+KS,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6197,
+KS,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2008,
+KS,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0432,
+KS,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1576,
+KS,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.7103,
+KS,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0531,
+KS,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.6572,
+KS,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0889,
+KS,202304,202410,Total call center volume (number of calls),38349,C4
+KS,202304,202410,Average call center wait time (minutes),13,"C2, C4, C6"
+KS,202304,202410,Average call center abandonment rate,0.298,C4
+KS,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),69699,
+KS,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+KS,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+KS,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+KS,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+KS,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+KS,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+KS,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+KS,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+KS,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+KS,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+KS,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+KS,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+KS,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+KS,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+KS,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+KS,202303,202410,Total call center volume (number of calls),20542,C4
+KS,202303,202410,Average call center wait time (minutes),0,"C2, C4"
+KS,202303,202410,Average call center abandonment rate,0.003,C4
+KY,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),36133,
+KY,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40719,
+KY,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),36036,
+KY,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),32781,
+KY,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3255,
+KY,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1187,R4
+KY,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),907,
+KY,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),280,R4
+KY,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3496,
+KY,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.885,
+KY,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8051,
+KY,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0799,
+KY,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0292,R4
+KY,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0223,
+KY,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0069,R4
+KY,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0859,
+KY,202407,202410,Total call center volume (number of calls),95844,"C3, C5, C7"
+KY,202407,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6, C7"
+KY,202407,202410,Average call center abandonment rate,0.02,"C3, C5, C6, C7"
+KY,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),45084,
+KY,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),58959,
+KY,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),41336,
+KY,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),38037,
+KY,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3299,
+KY,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13187,R4
+KY,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1213,
+KY,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11974,R4
+KY,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4436,
+KY,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7011,
+KY,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6451,
+KY,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.056,
+KY,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2237,R4
+KY,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0206,
+KY,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2031,R4
+KY,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0752,
+KY,202406,202410,Total call center volume (number of calls),88180,"C3, C5, C7"
+KY,202406,202410,Average call center wait time (minutes),0,"C1, C2, C3, C5, C6, C7"
+KY,202406,202410,Average call center abandonment rate,0.013,"C3, C5, C6, C7"
+KY,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),46663,
+KY,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),94705,
+KY,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),51534,
+KY,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),42747,
+KY,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8787,
+KY,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),37461,R4
+KY,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7336,
+KY,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),30125,R4
+KY,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5710,
+KY,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5442,
+KY,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4514,
+KY,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0928,
+KY,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3956,R4
+KY,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0775,
+KY,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3181,R4
+KY,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0603,
+KY,202405,202410,Total call center volume (number of calls),100837,"C3, C5, C7"
+KY,202405,202410,Average call center wait time (minutes),0,"C1, C2, C3, C5, C6, C7"
+KY,202405,202410,Average call center abandonment rate,0.006,"C3, C5, C6, C7"
+KY,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),82890,
+KY,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),103265,
+KY,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),70170,
+KY,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),60091,
+KY,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10079,
+KY,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15887,R4
+KY,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8416,
+KY,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7471,R4
+KY,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17208,
+KY,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6795,
+KY,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5819,
+KY,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0976,
+KY,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1538,R4
+KY,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0815,
+KY,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0723,R4
+KY,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1666,
+KY,202404,202410,Total call center volume (number of calls),109718,"C3, C5, C7"
+KY,202404,202410,Average call center wait time (minutes),0,"C1, C2, C3, C5, C6, C7"
+KY,202404,202410,Average call center abandonment rate,0.01,"C3, C5, C6, C7"
+KY,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),103256,
+KY,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),97962,
+KY,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),70358,
+KY,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),62029,
+KY,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8329,
+KY,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7932,R4
+KY,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6139,
+KY,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1793,R4
+KY,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19672,
+KY,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7182,
+KY,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6332,
+KY,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.085,
+KY,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.081,R4
+KY,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0627,
+KY,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0183,R4
+KY,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2008,
+KY,202403,202410,Total call center volume (number of calls),100137,"C3, C5, C7"
+KY,202403,202410,Average call center wait time (minutes),0,"C1, C2, C3, C5, C6, C7"
+KY,202403,202410,Average call center abandonment rate,0.007,"C3, C5, C6, C7"
+KY,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),97907,
+KY,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),93004,
+KY,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),64789,
+KY,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),57801,
+KY,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6988,
+KY,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10128,R4
+KY,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10105,
+KY,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23,R4
+KY,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18087,
+KY,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6966,
+KY,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6215,
+KY,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0751,
+KY,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1089,R4
+KY,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1087,
+KY,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0002,R4
+KY,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1945,
+KY,202402,202410,Total call center volume (number of calls),108378,"C3, C5, C7"
+KY,202402,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6, C7"
+KY,202402,202410,Average call center abandonment rate,0.003,"C3, C5, C6, C7"
+KY,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),93004,
+KY,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),121236,
+KY,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),67748,
+KY,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),65095,
+KY,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2653,
+KY,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10899,R4
+KY,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10861,
+KY,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),38,R4
+KY,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),42589,
+KY,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5588,
+KY,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5369,
+KY,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0219,
+KY,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0899,R4
+KY,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0896,
+KY,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0003,R4
+KY,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3513,
+KY,202401,202410,Total call center volume (number of calls),124013,"C3, C5, C7"
+KY,202401,202410,Average call center wait time (minutes),0,"C1, C2, C3, C5, C6, C7"
+KY,202401,202410,Average call center abandonment rate,0.011,"C3, C5, C6, C7"
+KY,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),121232,
+KY,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),30705,
+KY,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),28889,
+KY,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),27029,
+KY,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1860,
+KY,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1244,R4
+KY,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1235,
+KY,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9,R4
+KY,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),572,
+KY,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9409,
+KY,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8803,
+KY,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0606,
+KY,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0405,R4
+KY,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0402,
+KY,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0003,R4
+KY,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0186,
+KY,202312,202410,Total call center volume (number of calls),111193,"C3, C5, C7"
+KY,202312,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6, C7"
+KY,202312,202410,Average call center abandonment rate,0.019,"C3, C5, C6, C7"
+KY,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),30702,
+KY,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),32097,
+KY,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),22888,
+KY,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),20088,
+KY,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2800,
+KY,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1508,R4
+KY,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1492,
+KY,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16,R4
+KY,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7701,
+KY,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7131,
+KY,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6259,
+KY,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0872,
+KY,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.047,R4
+KY,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0465,
+KY,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0005,R4
+KY,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2399,
+KY,202311,202410,Total call center volume (number of calls),121138,"C3, C5, C7"
+KY,202311,202410,Average call center wait time (minutes),2,"C1, C2, C3, C5, C6, C7"
+KY,202311,202410,Average call center abandonment rate,0.027,"C3, C5, C6, C7"
+KY,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),32078,
+KY,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),155003,
+KY,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),89854,
+KY,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),71904,
+KY,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17950,
+KY,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12613,R4
+KY,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12544,
+KY,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),69,R4
+KY,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),52536,
+KY,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5797,
+KY,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4639,
+KY,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1158,
+KY,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0814,R4
+KY,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0809,
+KY,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0004,R4
+KY,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3389,
+KY,202310,202410,Total call center volume (number of calls),125417,"C3, C5, C7"
+KY,202310,202410,Average call center wait time (minutes),4,"C1, C2, C3, C5, C6, C7"
+KY,202310,202410,Average call center abandonment rate,0.044,"C3, C5, C6, C7"
+KY,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),154966,
+KY,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),150985,
+KY,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),80417,
+KY,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),67463,
+KY,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12954,
+KY,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),16468,R4
+KY,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),15586,
+KY,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),882,R4
+KY,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),54100,
+KY,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5326,
+KY,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4468,
+KY,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0858,
+KY,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1091,R4
+KY,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1032,
+KY,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0058,R4
+KY,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3583,
+KY,202309,202410,Total call center volume (number of calls),121197,"C3, C5, C7"
+KY,202309,202410,Average call center wait time (minutes),11,"C1, C2, C3, C5, C6, C7"
+KY,202309,202410,Average call center abandonment rate,0.009,"C3, C5, C6, C7"
+KY,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),150934,
+KY,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),54344,
+KY,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),28296,
+KY,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),23060,
+KY,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5236,
+KY,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),18662,R4
+KY,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6470,
+KY,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12192,R4
+KY,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7386,
+KY,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5207,
+KY,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4243,
+KY,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0963,
+KY,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3434,R4
+KY,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1191,
+KY,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2243,R4
+KY,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1359,
+KY,202308,202410,Total call center volume (number of calls),126079,"C3, C5, C7"
+KY,202308,202410,Average call center wait time (minutes),8,"C1, C2, C3, C5, C6, C7"
+KY,202308,202410,Average call center abandonment rate,0.008,"C3, C5, C6, C7"
+KY,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),54344,
+KY,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),54975,
+KY,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),27044,
+KY,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),22081,
+KY,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4963,
+KY,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20344,R4
+KY,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6626,
+KY,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13718,R4
+KY,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7587,
+KY,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4919,
+KY,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4017,
+KY,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0903,
+KY,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3701,R4
+KY,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1205,
+KY,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2495,R4
+KY,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.138,
+KY,202307,202410,Total call center volume (number of calls),115480,"C3, C5, C7"
+KY,202307,202410,Average call center wait time (minutes),15,"C1, C2, C3, C5, C6, C7"
+KY,202307,202410,Average call center abandonment rate,0.106,"C3, C5, C6, C7"
+KY,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),64764,
+KY,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),89275,
+KY,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),39774,
+KY,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),29811,
+KY,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9963,
+KY,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),37494,R4
+KY,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8375,
+KY,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29119,R4
+KY,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12007,
+KY,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4455,
+KY,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3339,
+KY,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1116,
+KY,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.42,R4
+KY,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0938,
+KY,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3262,R4
+KY,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1345,
+KY,202306,202410,Total call center volume (number of calls),102485,"C3, C5, C7"
+KY,202306,202410,Average call center wait time (minutes),2,"C1, C2, C3, C5, C6, C7"
+KY,202306,202410,Average call center abandonment rate,0.03,"C3, C5, C6, C7"
+KY,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),82606,
+KY,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),80673,
+KY,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),37182,
+KY,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),26835,
+KY,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10347,
+KY,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),34124,R4
+KY,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9404,
+KY,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24720,R4
+KY,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9367,
+KY,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4609,
+KY,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3326,
+KY,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1283,
+KY,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.423,R4
+KY,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1166,
+KY,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3064,R4
+KY,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1161,
+KY,202305,202410,Total call center volume (number of calls),87733,"C3, C5, C7"
+KY,202305,202410,Average call center wait time (minutes),1,"C1, C2, C3, C5, C6, C7"
+KY,202305,202410,Average call center abandonment rate,0.008,"C3, C5, C6, C7"
+KY,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),80673,
+KY,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+KY,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+KY,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+KY,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+KY,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+KY,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+KY,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+KY,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+KY,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+KY,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+KY,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+KY,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+KY,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+KY,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+KY,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+KY,202304,202410,Total call center volume (number of calls),68053,"C3, C5, C7"
+KY,202304,202410,Average call center wait time (minutes),0,"C1, C2, C3, C5, C6, C7"
+KY,202304,202410,Average call center abandonment rate,0.003,"C3, C5, C6, C7"
+KY,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+KY,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+KY,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+KY,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+KY,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+KY,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+KY,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+KY,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+KY,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+KY,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+KY,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+KY,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+KY,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+KY,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+KY,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+KY,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+KY,202303,202410,Total call center volume (number of calls),74202,"C3, C5, C7"
+KY,202303,202410,Average call center wait time (minutes),0,"C1, C2, C3, C5, C6, C7"
+KY,202303,202410,Average call center abandonment rate,0.002,"C3, C5, C6, C7"
+LA,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),100328,
+LA,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),111275,
+LA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),88237,
+LA,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),75240,
+LA,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12997,
+LA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17999,
+LA,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5220,
+LA,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12779,
+LA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5039,
+LA,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.793,
+LA,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6762,
+LA,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1168,
+LA,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1618,
+LA,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0469,
+LA,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1148,
+LA,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0453,
+LA,202407,202410,Total call center volume (number of calls),382717,C3
+LA,202407,202410,Average call center wait time (minutes),4,"C2, C3"
+LA,202407,202410,Average call center abandonment rate,0.078,"C3, C6"
+LA,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),103637,
+LA,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),109054,
+LA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),89799,
+LA,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),79575,
+LA,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10224,
+LA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15979,
+LA,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5117,
+LA,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10862,
+LA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3276,
+LA,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8234,
+LA,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7297,
+LA,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0938,
+LA,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1465,
+LA,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0469,
+LA,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0996,
+LA,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.03,
+LA,202406,202410,Total call center volume (number of calls),397787,C3
+LA,202406,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202406,202410,Average call center abandonment rate,0.07,"C3, C6"
+LA,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),111275,
+LA,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),177959,
+LA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),117016,
+LA,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),96656,
+LA,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),20360,
+LA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),56880,
+LA,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16776,
+LA,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),40104,
+LA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4063,
+LA,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6575,
+LA,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5431,
+LA,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1144,
+LA,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3196,
+LA,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0943,
+LA,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2254,
+LA,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0228,
+LA,202405,202410,Total call center volume (number of calls),431175,C3
+LA,202405,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202405,202410,Average call center abandonment rate,0.08,"C3, C6"
+LA,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),109054,
+LA,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),193060,
+LA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),131203,
+LA,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),107282,
+LA,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),23921,
+LA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),56557,
+LA,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),15998,
+LA,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),40559,
+LA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5300,
+LA,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6796,
+LA,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5557,
+LA,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1239,
+LA,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.293,
+LA,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0829,
+LA,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2101,
+LA,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0275,
+LA,202404,202410,Total call center volume (number of calls),429654,C3
+LA,202404,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202404,202410,Average call center abandonment rate,0.087,"C3, C6"
+LA,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),177959,
+LA,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),161060,
+LA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),104877,
+LA,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),84430,
+LA,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),20447,
+LA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),50433,
+LA,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13186,
+LA,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),37247,
+LA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5750,
+LA,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6512,
+LA,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5242,
+LA,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.127,
+LA,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3131,
+LA,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0819,
+LA,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2313,
+LA,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0357,
+LA,202403,202410,Total call center volume (number of calls),399381,C3
+LA,202403,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202403,202410,Average call center abandonment rate,0.084,"C3, C6"
+LA,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),193060,
+LA,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),155594,
+LA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),101196,
+LA,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),82257,
+LA,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18939,
+LA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),47806,
+LA,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13528,
+LA,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34278,
+LA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6592,
+LA,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6504,
+LA,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5287,
+LA,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1217,
+LA,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3072,
+LA,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0869,
+LA,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2203,
+LA,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0424,
+LA,202402,202410,Total call center volume (number of calls),416910,C3
+LA,202402,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202402,202410,Average call center abandonment rate,0.084,"C3, C6"
+LA,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),161060,
+LA,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),129035,
+LA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),74903,
+LA,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),59506,
+LA,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15397,
+LA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),46980,
+LA,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11778,
+LA,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),35202,
+LA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7152,
+LA,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5805,
+LA,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4612,
+LA,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1193,
+LA,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3641,
+LA,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0913,
+LA,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2728,
+LA,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0554,
+LA,202401,202410,Total call center volume (number of calls),461801,C3
+LA,202401,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202401,202410,Average call center abandonment rate,0.078,"C3, C6"
+LA,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),155594,
+LA,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),172237,
+LA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),109302,
+LA,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),88615,
+LA,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),20687,
+LA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),54391,
+LA,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13529,
+LA,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),40862,
+LA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8544,
+LA,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6346,
+LA,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5145,
+LA,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1201,
+LA,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3158,
+LA,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0785,
+LA,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2372,
+LA,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0496,
+LA,202312,202410,Total call center volume (number of calls),379722,C3
+LA,202312,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202312,202410,Average call center abandonment rate,0.045,"C3, C6"
+LA,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),129035,
+LA,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),119971,
+LA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),67160,
+LA,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),51333,
+LA,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15827,
+LA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),47309,
+LA,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14712,
+LA,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),32597,
+LA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5502,
+LA,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5598,
+LA,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4279,
+LA,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1319,
+LA,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3943,
+LA,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1226,
+LA,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2717,
+LA,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0459,
+LA,202311,202410,Total call center volume (number of calls),438564,C3
+LA,202311,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202311,202410,Average call center abandonment rate,0.05,"C3, C6"
+LA,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),172237,
+LA,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),165628,
+LA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),115068,
+LA,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),97859,
+LA,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17209,
+LA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),45266,
+LA,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13333,
+LA,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),31933,
+LA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5294,
+LA,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6947,
+LA,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5908,
+LA,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1039,
+LA,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2733,
+LA,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0805,
+LA,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1928,
+LA,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.032,
+LA,202310,202410,Total call center volume (number of calls),475585,"C3, C8"
+LA,202310,202410,Average call center wait time (minutes),2,"C2, C3, C8"
+LA,202310,202410,Average call center abandonment rate,0.045,"C3, C6, C8"
+LA,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),119971,
+LA,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),142894,
+LA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),85748,
+LA,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),69401,
+LA,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16347,
+LA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),51081,
+LA,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12626,
+LA,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),38455,
+LA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6065,
+LA,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6001,
+LA,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4857,
+LA,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1144,
+LA,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3575,
+LA,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0884,
+LA,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2691,
+LA,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0424,
+LA,202309,202410,Total call center volume (number of calls),429847,C3
+LA,202309,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202309,202410,Average call center abandonment rate,0.044,"C3, C6"
+LA,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),165628,
+LA,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),151428,
+LA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),91307,
+LA,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),73364,
+LA,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17943,
+LA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),54553,
+LA,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14045,
+LA,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),40508,
+LA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5568,
+LA,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.603,
+LA,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4845,
+LA,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1185,
+LA,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3603,
+LA,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0928,
+LA,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2675,
+LA,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0368,
+LA,202308,202410,Total call center volume (number of calls),483158,C3
+LA,202308,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202308,202410,Average call center abandonment rate,0.044,"C3, C6"
+LA,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),142894,
+LA,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),151564,
+LA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),90939,
+LA,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),75596,
+LA,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15343,
+LA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),56311,
+LA,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11905,
+LA,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),44406,
+LA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4314,
+LA,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6,
+LA,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4988,
+LA,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1012,
+LA,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3715,
+LA,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0785,
+LA,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.293,
+LA,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0285,
+LA,202307,202410,Total call center volume (number of calls),419877,C3
+LA,202307,202410,Average call center wait time (minutes),2,"C2, C3"
+LA,202307,202410,Average call center abandonment rate,0.037,"C3, C6"
+LA,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),151428,
+LA,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),146892,
+LA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),91096,
+LA,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),69527,
+LA,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),21569,
+LA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),50681,
+LA,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12984,
+LA,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),37697,
+LA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5115,
+LA,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6202,
+LA,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4733,
+LA,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1468,
+LA,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.345,
+LA,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0884,
+LA,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2566,
+LA,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0348,
+LA,202306,202410,Total call center volume (number of calls),383079,C3
+LA,202306,202410,Average call center wait time (minutes),1,"C2, C3"
+LA,202306,202410,Average call center abandonment rate,0.026,"C3, C6"
+LA,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),151564,
+LA,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+LA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+LA,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+LA,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+LA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+LA,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+LA,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+LA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+LA,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+LA,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+LA,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+LA,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+LA,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+LA,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+LA,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+LA,202305,202410,Total call center volume (number of calls),344755,C3
+LA,202305,202410,Average call center wait time (minutes),1,"C2, C3"
+LA,202305,202410,Average call center abandonment rate,0.023,"C3, C6"
+LA,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),146892,
+LA,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+LA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+LA,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+LA,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+LA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+LA,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+LA,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+LA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+LA,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+LA,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+LA,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+LA,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+LA,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+LA,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+LA,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+LA,202304,202410,Total call center volume (number of calls),335125,C3
+LA,202304,202410,Average call center wait time (minutes),1,"C2, C3"
+LA,202304,202410,Average call center abandonment rate,0.038,"C3, C6"
+LA,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+LA,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+LA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+LA,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+LA,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+LA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+LA,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+LA,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+LA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+LA,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+LA,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+LA,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+LA,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+LA,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+LA,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+LA,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+LA,202303,202410,Total call center volume (number of calls),344740,C3
+LA,202303,202410,Average call center wait time (minutes),0,"C2, C3"
+LA,202303,202410,Average call center abandonment rate,0.02,"C3, C6"
+MA,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),59473,
+MA,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),48463,
+MA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),43773,
+MA,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),40043,
+MA,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3730,
+MA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4590,
+MA,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2789,
+MA,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1801,
+MA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),100,
+MA,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9032,
+MA,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8263,
+MA,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.077,
+MA,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0947,
+MA,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0575,
+MA,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0372,
+MA,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0021,
+MA,202407,202410,Total call center volume (number of calls),259990,"C4, C5"
+MA,202407,202410,Average call center wait time (minutes),1,"C1, C2, C4, C5"
+MA,202407,202410,Average call center abandonment rate,0.011,"C1, C4, C5"
+MA,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),61655,
+MA,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),47958,
+MA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),42396,
+MA,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),38366,
+MA,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4030,
+MA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4801,
+MA,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2430,
+MA,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2371,
+MA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),761,
+MA,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.884,
+MA,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8,
+MA,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.084,
+MA,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1001,
+MA,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0507,
+MA,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0494,
+MA,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0159,
+MA,202406,202410,Total call center volume (number of calls),212258,"C4, C5"
+MA,202406,202410,Average call center wait time (minutes),1,"C1, C2, C4, C5"
+MA,202406,202410,Average call center abandonment rate,0.011,"C1, C4, C5"
+MA,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),44425,
+MA,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),88399,
+MA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),71795,
+MA,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),61882,
+MA,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9913,
+MA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14188,
+MA,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6984,
+MA,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7204,
+MA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2416,
+MA,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8122,
+MA,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7,
+MA,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1121,
+MA,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1605,
+MA,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.079,
+MA,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0815,
+MA,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0273,
+MA,202405,202410,Total call center volume (number of calls),258282,"C4, C5"
+MA,202405,202410,Average call center wait time (minutes),1,"C1, C2, C4, C5"
+MA,202405,202410,Average call center abandonment rate,0.014,"C1, C4, C5"
+MA,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),39308,
+MA,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),128352,
+MA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),106036,
+MA,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),89486,
+MA,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16550,
+MA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20638,
+MA,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8090,
+MA,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12548,
+MA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1678,
+MA,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8261,
+MA,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6972,
+MA,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1289,
+MA,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1608,
+MA,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.063,
+MA,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0978,
+MA,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0131,
+MA,202404,202410,Total call center volume (number of calls),307627,"C4, C5"
+MA,202404,202410,Average call center wait time (minutes),3,"C1, C2, C4, C5"
+MA,202404,202410,Average call center abandonment rate,0.046,"C1, C4, C5"
+MA,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),119870,
+MA,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),183928,
+MA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),113654,
+MA,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),73783,
+MA,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),39871,
+MA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),68951,
+MA,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),24593,
+MA,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),44358,
+MA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1323,
+MA,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6179,
+MA,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4012,
+MA,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2168,
+MA,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3749,
+MA,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1337,
+MA,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2412,
+MA,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0072,
+MA,202403,202410,Total call center volume (number of calls),332452,"C4, C5"
+MA,202403,202410,Average call center wait time (minutes),4,"C1, C2, C4, C5"
+MA,202403,202410,Average call center abandonment rate,0.056,"C1, C4, C5"
+MA,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),130753,
+MA,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),84408,
+MA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),54048,
+MA,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),36171,
+MA,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17877,
+MA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),30270,
+MA,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9662,
+MA,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),20608,
+MA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),90,
+MA,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6403,
+MA,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4285,
+MA,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2118,
+MA,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3586,
+MA,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1145,
+MA,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2441,
+MA,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0011,
+MA,202402,202410,Total call center volume (number of calls),317105,"C4, C5"
+MA,202402,202410,Average call center wait time (minutes),3,"C1, C2, C4, C5"
+MA,202402,202410,Average call center abandonment rate,0.05,"C1, C4, C5"
+MA,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),159090,
+MA,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),138528,
+MA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),84051,
+MA,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),45833,
+MA,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),38218,
+MA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),54423,
+MA,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),15656,
+MA,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),38767,
+MA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),54,
+MA,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6067,
+MA,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3309,
+MA,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2759,
+MA,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3929,
+MA,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.113,
+MA,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2798,
+MA,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0004,
+MA,202401,202410,Total call center volume (number of calls),348054,"C4, C5"
+MA,202401,202410,Average call center wait time (minutes),3,"C1, C2, C4, C5"
+MA,202401,202410,Average call center abandonment rate,0.043,"C1, C4, C5"
+MA,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),101037,
+MA,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),94780,
+MA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),58551,
+MA,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),42395,
+MA,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16156,
+MA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20085,
+MA,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6848,
+MA,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13237,
+MA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),16144,
+MA,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6178,
+MA,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4473,
+MA,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1705,
+MA,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2119,
+MA,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0723,
+MA,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1397,
+MA,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1703,
+MA,202312,202410,Total call center volume (number of calls),281507,"C4, C5"
+MA,202312,202410,Average call center wait time (minutes),2,"C1, C2, C4, C5"
+MA,202312,202410,Average call center abandonment rate,0.026,"C1, C4, C5"
+MA,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),199060,
+MA,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),125118,
+MA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),60045,
+MA,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),32819,
+MA,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),27226,
+MA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),61892,
+MA,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8851,
+MA,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),53041,
+MA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3181,
+MA,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4799,
+MA,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2623,
+MA,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2176,
+MA,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4947,
+MA,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0707,
+MA,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4239,
+MA,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0254,
+MA,202311,202410,Total call center volume (number of calls),280081,"C4, C5"
+MA,202311,202410,Average call center wait time (minutes),1,"C1, C2, C4, C5"
+MA,202311,202410,Average call center abandonment rate,0.017,"C1, C4, C5"
+MA,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),106030,
+MA,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),299095,
+MA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),171804,
+MA,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),117261,
+MA,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),54543,
+MA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),115340,
+MA,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),38444,
+MA,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),76896,
+MA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11951,
+MA,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5744,
+MA,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3921,
+MA,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1824,
+MA,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3856,
+MA,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1285,
+MA,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2571,
+MA,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.04,
+MA,202310,202410,Total call center volume (number of calls),290727,"C4, C5"
+MA,202310,202410,Average call center wait time (minutes),3,"C1, C2, C4, C5"
+MA,202310,202410,Average call center abandonment rate,0.035,"C1, C4, C5"
+MA,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),183504,
+MA,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),123681,
+MA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),47142,
+MA,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),19283,
+MA,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),27859,
+MA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),59164,
+MA,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10428,
+MA,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),48736,
+MA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17375,
+MA,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3812,
+MA,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1559,
+MA,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2252,
+MA,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4784,
+MA,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0843,
+MA,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.394,
+MA,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1405,
+MA,202309,202410,Total call center volume (number of calls),251372,"C4, C5"
+MA,202309,202410,Average call center wait time (minutes),1,"C1, C2, C4, C5"
+MA,202309,202410,Average call center abandonment rate,0.015,"C1, C4, C5"
+MA,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),348283,
+MA,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),154548,
+MA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),77131,
+MA,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),46842,
+MA,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),30289,
+MA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),63696,
+MA,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11202,
+MA,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),52494,
+MA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),13721,
+MA,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4991,
+MA,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3031,
+MA,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.196,
+MA,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4121,
+MA,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0725,
+MA,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3397,
+MA,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0888,
+MA,202308,202410,Total call center volume (number of calls),270446,"C4, C5"
+MA,202308,202410,Average call center wait time (minutes),2,"C1, C2, C4, C5"
+MA,202308,202410,Average call center abandonment rate,0.02,"C1, C4, C5"
+MA,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),147949,R7
+MA,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),61424,R7
+MA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),42841,R7
+MA,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),35392,R7
+MA,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7449,R7
+MA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),48349,R7
+MA,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18583,R7
+MA,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29766,R7
+MA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,R7
+MA,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6975,R7
+MA,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5762,R7
+MA,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1213,R7
+MA,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.7871,R7
+MA,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.3025,R7
+MA,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4846,R7
+MA,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,R7
+MA,202307,202410,Total call center volume (number of calls),221811,"C4, C5"
+MA,202307,202410,Average call center wait time (minutes),1,"C1, C2, C4, C5"
+MA,202307,202410,Average call center abandonment rate,0.018,"C1, C4, C5"
+MA,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),156238,R7
+MA,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),82084,R7
+MA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),57176,R7
+MA,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),49344,R7
+MA,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7832,R7
+MA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),30970,R7
+MA,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),24908,R7
+MA,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6062,R7
+MA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,R7
+MA,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6966,R7
+MA,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6011,R7
+MA,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0954,R7
+MA,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3773,R7
+MA,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.3034,R7
+MA,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0739,R7
+MA,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,R7
+MA,202306,202410,Total call center volume (number of calls),220512,"C4, C5"
+MA,202306,202410,Average call center wait time (minutes),2,"C1, C2, C4, C5"
+MA,202306,202410,Average call center abandonment rate,0.032,"C1, C4, C5"
+MA,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),97817,R7
+MA,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),29953,R7
+MA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),21799,R7
+MA,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),18846,R7
+MA,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2953,R7
+MA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8154,R7
+MA,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8154,R7
+MA,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R7
+MA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,R7
+MA,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7278,R7
+MA,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6292,R7
+MA,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0986,R7
+MA,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2722,R7
+MA,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2722,R7
+MA,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R7
+MA,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,R7
+MA,202305,202410,Total call center volume (number of calls),212424,"C4, C5"
+MA,202305,202410,Average call center wait time (minutes),2,"C1, C2, C4, C5"
+MA,202305,202410,Average call center abandonment rate,0.023,"C1, C4, C5"
+MA,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),129370,
+MA,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MA,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MA,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MA,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MA,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MA,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MA,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MA,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MA,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MA,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MA,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MA,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MA,202304,202410,Total call center volume (number of calls),199906,"C4, C5"
+MA,202304,202410,Average call center wait time (minutes),4,"C1, C2, C4, C5"
+MA,202304,202410,Average call center abandonment rate,0.061,"C1, C4, C5"
+MA,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+MA,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MA,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MA,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MA,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MA,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MA,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MA,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MA,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MA,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MA,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MA,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MA,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MA,202303,202410,Total call center volume (number of calls),304394,"C4, C5"
+MA,202303,202410,Average call center wait time (minutes),11,"C1, C2, C4, C5"
+MA,202303,202410,Average call center abandonment rate,0.164,"C1, C4, C5"
+MD,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),131424,
+MD,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),134211,
+MD,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),90346,
+MD,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),65179,
+MD,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),25167,
+MD,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),39532,
+MD,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3749,
+MD,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),35783,
+MD,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4333,
+MD,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6732,
+MD,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4856,
+MD,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1875,
+MD,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2946,
+MD,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0279,
+MD,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2666,
+MD,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0323,
+MD,202407,202410,Total call center volume (number of calls),60467,"C3, C4, C5, C7"
+MD,202407,202410,Average call center wait time (minutes),2,"C2, C3, C4, C5, C6, C7"
+MD,202407,202410,Average call center abandonment rate,0.076,"C3, C4, C5, C7"
+MD,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),128413,
+MD,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),118542,
+MD,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),81021,
+MD,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),62481,
+MD,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18540,
+MD,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33797,
+MD,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3917,
+MD,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29880,
+MD,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3724,
+MD,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6835,
+MD,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5271,
+MD,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1564,
+MD,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2851,
+MD,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.033,
+MD,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2521,
+MD,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0314,
+MD,202406,202410,Total call center volume (number of calls),45592,"C3, C4, C5, C7"
+MD,202406,202410,Average call center wait time (minutes),2,"C2, C3, C4, C5, C6, C7"
+MD,202406,202410,Average call center abandonment rate,0.061,"C3, C4, C5, C7"
+MD,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),120151,
+MD,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),117828,
+MD,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),73134,
+MD,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),53588,
+MD,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19546,
+MD,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),40349,
+MD,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4269,
+MD,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),36080,
+MD,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4345,
+MD,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6207,
+MD,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4548,
+MD,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1659,
+MD,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3424,
+MD,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0362,
+MD,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3062,
+MD,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0369,
+MD,202405,202410,Total call center volume (number of calls),50290,"C3, C4, C5, C7"
+MD,202405,202410,Average call center wait time (minutes),2,"C2, C3, C4, C5, C6, C7"
+MD,202405,202410,Average call center abandonment rate,0.064,"C3, C4, C5, C7"
+MD,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),106176,
+MD,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),103539,
+MD,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),75694,
+MD,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),64455,
+MD,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11239,
+MD,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22757,
+MD,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2630,
+MD,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),20127,
+MD,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5088,
+MD,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7311,
+MD,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6225,
+MD,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1085,
+MD,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2198,
+MD,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0254,
+MD,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1944,
+MD,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0491,
+MD,202404,202410,Total call center volume (number of calls),52097,"C3, C4, C5, C7"
+MD,202404,202410,Average call center wait time (minutes),1,"C2, C3, C4, C5, C6, C7"
+MD,202404,202410,Average call center abandonment rate,0.057,"C3, C4, C5, C7"
+MD,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),107664,
+MD,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),101025,
+MD,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),73350,
+MD,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),62683,
+MD,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10667,
+MD,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20180,
+MD,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2632,
+MD,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17548,
+MD,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7495,
+MD,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7261,
+MD,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6205,
+MD,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1056,
+MD,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1998,
+MD,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0261,
+MD,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1737,
+MD,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0742,
+MD,202403,202410,Total call center volume (number of calls),54052,"C3, C4, C5, C7"
+MD,202403,202410,Average call center wait time (minutes),1,"C2, C3, C4, C5, C6, C7"
+MD,202403,202410,Average call center abandonment rate,0.048,"C3, C4, C5, C7"
+MD,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),95386,
+MD,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),121762,
+MD,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),85422,
+MD,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),73635,
+MD,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11787,
+MD,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),30565,
+MD,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3072,
+MD,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),27493,
+MD,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5775,
+MD,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7015,
+MD,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6047,
+MD,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0968,
+MD,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.251,
+MD,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0252,
+MD,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2258,
+MD,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0474,
+MD,202402,202410,Total call center volume (number of calls),59701,"C3, C4, C5, C7"
+MD,202402,202410,Average call center wait time (minutes),2,"C2, C3, C4, C5, C6, C7"
+MD,202402,202410,Average call center abandonment rate,0.061,"C3, C4, C5, C7"
+MD,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),122968,
+MD,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),126913,
+MD,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),87522,
+MD,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),74476,
+MD,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13046,
+MD,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),31674,
+MD,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3338,
+MD,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),28336,
+MD,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7717,
+MD,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6896,
+MD,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5868,
+MD,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1028,
+MD,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2496,
+MD,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0263,
+MD,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2233,
+MD,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0608,
+MD,202401,202410,Total call center volume (number of calls),85079,"C3, C4, C5, C7"
+MD,202401,202410,Average call center wait time (minutes),6,"C2, C3, C4, C5, C6, C7"
+MD,202401,202410,Average call center abandonment rate,0.164,"C3, C4, C5, C7"
+MD,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),122524,
+MD,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),160846,
+MD,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),96663,
+MD,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),82457,
+MD,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14206,
+MD,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),55985,
+MD,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4736,
+MD,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),51249,
+MD,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8198,
+MD,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.601,
+MD,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5126,
+MD,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0883,
+MD,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3481,
+MD,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0294,
+MD,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3186,
+MD,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.051,
+MD,202312,202410,Total call center volume (number of calls),67101,"C3, C4, C5, C7"
+MD,202312,202410,Average call center wait time (minutes),2,"C2, C3, C4, C5, C6, C7"
+MD,202312,202410,Average call center abandonment rate,0.072,"C3, C4, C5, C7"
+MD,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),147921,
+MD,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),158602,
+MD,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),96526,
+MD,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),78424,
+MD,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18102,
+MD,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),39583,
+MD,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5241,
+MD,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34342,
+MD,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),22493,
+MD,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6086,
+MD,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4945,
+MD,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1141,
+MD,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2496,
+MD,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.033,
+MD,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2165,
+MD,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1418,
+MD,202311,202410,Total call center volume (number of calls),54980,"C3, C4, C5, C7"
+MD,202311,202410,Average call center wait time (minutes),1,"C2, C3, C4, C5, C6, C7"
+MD,202311,202410,Average call center abandonment rate,0.041,"C3, C4, C5, C7"
+MD,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),133687,
+MD,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),117751,
+MD,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),102688,
+MD,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),69029,
+MD,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),33659,
+MD,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8195,R4
+MD,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8195,
+MD,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+MD,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6868,
+MD,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8721,
+MD,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5862,
+MD,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2858,
+MD,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0696,R4
+MD,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0696,
+MD,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+MD,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0583,
+MD,202310,202410,Total call center volume (number of calls),60113,"C3, C4, C5, C7"
+MD,202310,202410,Average call center wait time (minutes),4,"C2, C3, C4, C5, C6, C7"
+MD,202310,202410,Average call center abandonment rate,0.113,"C3, C4, C5, C7"
+MD,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),160617,
+MD,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),113169,
+MD,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),90155,
+MD,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),63185,
+MD,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),26970,
+MD,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12870,R4
+MD,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12870,
+MD,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+MD,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10144,
+MD,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7966,
+MD,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5583,
+MD,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2383,
+MD,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1137,R4
+MD,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1137,
+MD,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+MD,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0896,
+MD,202309,202410,Total call center volume (number of calls),54063,"C3, C4, C5, C7"
+MD,202309,202410,Average call center wait time (minutes),10,"C2, C3, C4, C5, C6, C7"
+MD,202309,202410,Average call center abandonment rate,0.256,"C3, C4, C5, C7"
+MD,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),148918,
+MD,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),113836,
+MD,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),93405,
+MD,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),69032,
+MD,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24373,
+MD,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),11891,R4
+MD,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11891,
+MD,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+MD,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8540,
+MD,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8205,
+MD,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6064,
+MD,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2141,
+MD,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1045,R4
+MD,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1045,
+MD,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+MD,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.075,
+MD,202308,202410,Total call center volume (number of calls),72748,"C3, C4, C5, C7"
+MD,202308,202410,Average call center wait time (minutes),15,"C2, C3, C4, C5, C6, C7"
+MD,202308,202410,Average call center abandonment rate,0.377,"C3, C4, C5, C7"
+MD,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),148289,
+MD,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),148184,
+MD,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),94441,
+MD,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),65303,
+MD,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),29138,
+MD,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),38973,
+MD,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14647,
+MD,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24326,
+MD,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),14770,
+MD,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6373,
+MD,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4407,
+MD,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1966,
+MD,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.263,
+MD,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0988,
+MD,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1642,
+MD,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0997,
+MD,202307,202410,Total call center volume (number of calls),59696,"C3, C4, C5, C7"
+MD,202307,202410,Average call center wait time (minutes),3,"C2, C3, C4, C5, C6, C7"
+MD,202307,202410,Average call center abandonment rate,0.119,"C3, C4, C5, C7"
+MD,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),151184,
+MD,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),134593,
+MD,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),98630,
+MD,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),71049,
+MD,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),27581,
+MD,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),28331,
+MD,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11256,
+MD,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17075,
+MD,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7632,
+MD,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7328,
+MD,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5279,
+MD,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2049,
+MD,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2105,
+MD,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0836,
+MD,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1269,
+MD,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0567,
+MD,202306,202410,Total call center volume (number of calls),56377,"C3, C4, C5, C7"
+MD,202306,202410,Average call center wait time (minutes),2,"C2, C3, C4, C5, C6, C7"
+MD,202306,202410,Average call center abandonment rate,0.069,"C3, C4, C5, C7"
+MD,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),115032,
+MD,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),119803,
+MD,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),76104,
+MD,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),56168,
+MD,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19936,
+MD,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),34675,
+MD,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10032,
+MD,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24643,
+MD,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9024,
+MD,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6352,
+MD,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4688,
+MD,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1664,
+MD,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2894,
+MD,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0837,
+MD,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2057,
+MD,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0753,
+MD,202305,202410,Total call center volume (number of calls),50488,"C3, C4, C5, C7"
+MD,202305,202410,Average call center wait time (minutes),1,"C2, C3, C4, C5, C6, C7"
+MD,202305,202410,Average call center abandonment rate,0.067,"C3, C4, C5, C7"
+MD,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),114531,
+MD,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MD,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MD,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MD,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MD,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MD,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MD,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MD,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MD,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MD,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MD,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MD,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MD,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MD,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MD,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MD,202304,202410,Total call center volume (number of calls),40210,"C3, C4, C5, C7"
+MD,202304,202410,Average call center wait time (minutes),1,"C2, C3, C4, C5, C6, C7"
+MD,202304,202410,Average call center abandonment rate,0.039,"C3, C4, C5, C7"
+MD,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+MD,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MD,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MD,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MD,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MD,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MD,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MD,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MD,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MD,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MD,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MD,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MD,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MD,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MD,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MD,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MD,202303,202410,Total call center volume (number of calls),46658,"C3, C4, C5, C7"
+MD,202303,202410,Average call center wait time (minutes),1,"C2, C3, C4, C5, C6, C7"
+MD,202303,202410,Average call center abandonment rate,0.062,"C3, C4, C5, C7"
+ME,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),45680,
+ME,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),28463,
+ME,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),25818,
+ME,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),20367,
+ME,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5451,
+ME,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1804,R4
+ME,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),904,
+ME,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),900,R4
+ME,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),841,
+ME,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9071,
+ME,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7156,
+ME,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1915,
+ME,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0634,R4
+ME,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0318,
+ME,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0316,R4
+ME,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0295,
+ME,202407,202410,Total call center volume (number of calls),33002,C5
+ME,202407,202410,Average call center wait time (minutes),6,"C5, C6"
+ME,202407,202410,Average call center abandonment rate,0.12,C5
+ME,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),11140,
+ME,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),20267,
+ME,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),19122,
+ME,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7666,
+ME,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11456,
+ME,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),543,R4
+ME,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),508,
+ME,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),35,R4
+ME,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),602,
+ME,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9435,
+ME,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3783,
+ME,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5653,
+ME,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0268,R4
+ME,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0251,
+ME,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0017,R4
+ME,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0297,
+ME,202406,202410,Total call center volume (number of calls),27863,C5
+ME,202406,202410,Average call center wait time (minutes),7,"C5, C6"
+ME,202406,202410,Average call center abandonment rate,0.14,C5
+ME,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10122,R2
+ME,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),23451,R2
+ME,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),20540,R2
+ME,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1063,R2
+ME,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19477,R2
+ME,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1829,"R2, R4"
+ME,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1528,R2
+ME,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),301,"R2, R4"
+ME,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1082,R2
+ME,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8759,R2
+ME,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0453,R2
+ME,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.8305,R2
+ME,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.078,"R2, R4"
+ME,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0652,R2
+ME,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0128,"R2, R4"
+ME,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0461,R2
+ME,202405,202410,Total call center volume (number of calls),29951,C5
+ME,202405,202410,Average call center wait time (minutes),4,"C5, C6"
+ME,202405,202410,Average call center abandonment rate,0.09,C5
+ME,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),16429,
+ME,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),33640,
+ME,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),24170,
+ME,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7470,
+ME,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16700,
+ME,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2063,R4
+ME,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1827,
+ME,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),236,R4
+ME,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7407,
+ME,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7185,
+ME,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2221,
+ME,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4964,
+ME,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0613,R4
+ME,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0543,
+ME,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.007,R4
+ME,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2202,
+ME,202404,202410,Total call center volume (number of calls),34376,C5
+ME,202404,202410,Average call center wait time (minutes),6,"C5, C6"
+ME,202404,202410,Average call center abandonment rate,0.11,C5
+ME,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23056,
+ME,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),36493,
+ME,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),23440,
+ME,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8400,
+ME,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15040,
+ME,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2431,R4
+ME,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2152,
+ME,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),279,R4
+ME,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10622,
+ME,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6423,
+ME,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2302,
+ME,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4121,
+ME,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0666,R4
+ME,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.059,
+ME,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0076,R4
+ME,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2911,
+ME,202403,202410,Total call center volume (number of calls),34619,C5
+ME,202403,202410,Average call center wait time (minutes),5,"C5, C6"
+ME,202403,202410,Average call center abandonment rate,0.1,C5
+ME,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),24974,
+ME,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),41879,
+ME,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),19295,
+ME,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9085,
+ME,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10210,
+ME,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1173,R4
+ME,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1095,
+ME,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),78,R4
+ME,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),21411,
+ME,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4607,
+ME,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2169,
+ME,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2438,
+ME,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.028,R4
+ME,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0261,
+ME,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0019,R4
+ME,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5113,
+ME,202402,202410,Total call center volume (number of calls),37315,C5
+ME,202402,202410,Average call center wait time (minutes),9,"C5, C6"
+ME,202402,202410,Average call center abandonment rate,0.14,C5
+ME,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),29128,
+ME,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),36359,
+ME,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),16238,
+ME,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9121,
+ME,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7117,
+ME,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),867,R4
+ME,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),806,
+ME,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),61,R4
+ME,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19254,
+ME,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4466,
+ME,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2509,
+ME,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1957,
+ME,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0238,R4
+ME,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0222,
+ME,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0017,R4
+ME,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5296,
+ME,202401,202410,Total call center volume (number of calls),48182,C5
+ME,202401,202410,Average call center wait time (minutes),14,"C5, C6"
+ME,202401,202410,Average call center abandonment rate,0.16,C5
+ME,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),24479,
+ME,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),36945,
+ME,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),16096,
+ME,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8951,
+ME,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7145,
+ME,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),827,R4
+ME,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),741,
+ME,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),86,R4
+ME,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),20022,
+ME,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4357,
+ME,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2423,
+ME,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1934,
+ME,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0224,R4
+ME,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0201,
+ME,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0023,R4
+ME,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5419,
+ME,202312,202410,Total call center volume (number of calls),43310,C5
+ME,202312,202410,Average call center wait time (minutes),13,"C5, C6"
+ME,202312,202410,Average call center abandonment rate,0.16,C5
+ME,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),24981,
+ME,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),37249,
+ME,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),18383,
+ME,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11473,
+ME,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6910,
+ME,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1345,R4
+ME,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),998,
+ME,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),347,R4
+ME,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17521,
+ME,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4935,
+ME,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.308,
+ME,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1855,
+ME,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0361,R4
+ME,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0268,
+ME,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0093,R4
+ME,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4704,
+ME,202311,202410,Total call center volume (number of calls),38138,C5
+ME,202311,202410,Average call center wait time (minutes),11,"C5, C6"
+ME,202311,202410,Average call center abandonment rate,0.16,C5
+ME,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),24379,
+ME,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),42965,
+ME,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),21345,
+ME,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),12371,
+ME,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8974,
+ME,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1604,R4
+ME,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1324,
+ME,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),280,R4
+ME,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),20016,
+ME,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4968,
+ME,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2879,
+ME,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2089,
+ME,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0373,R4
+ME,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0308,
+ME,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0065,R4
+ME,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4659,
+ME,202310,202410,Total call center volume (number of calls),45319,C5
+ME,202310,202410,Average call center wait time (minutes),16,"C5, C6"
+ME,202310,202410,Average call center abandonment rate,0.15,C5
+ME,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),29209,
+ME,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),41506,
+ME,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),19864,
+ME,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9278,
+ME,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10586,
+ME,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1514,R4
+ME,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1514,
+ME,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+ME,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),20128,
+ME,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4786,
+ME,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2235,
+ME,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.255,
+ME,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0365,R4
+ME,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0365,
+ME,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+ME,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4849,
+ME,202309,202410,Total call center volume (number of calls),49430,C5
+ME,202309,202410,Average call center wait time (minutes),34,"C5, C6"
+ME,202309,202410,Average call center abandonment rate,0.22,C5
+ME,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),31623,
+ME,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),35239,
+ME,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),17248,
+ME,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7562,
+ME,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9686,
+ME,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1847,R4
+ME,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1561,
+ME,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),286,R4
+ME,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),16144,
+ME,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4895,
+ME,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2146,
+ME,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2749,
+ME,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0524,R4
+ME,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0443,
+ME,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0081,R4
+ME,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4581,
+ME,202308,202410,Total call center volume (number of calls),51005,C5
+ME,202308,202410,Average call center wait time (minutes),29,"C5, C6"
+ME,202308,202410,Average call center abandonment rate,0.19,C5
+ME,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),26955,
+ME,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),33196,
+ME,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11210,
+ME,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+ME,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11210,
+ME,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1642,R4
+ME,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1379,
+ME,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),263,R4
+ME,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),20344,
+ME,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3377,
+ME,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0,
+ME,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3377,
+ME,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0495,R4
+ME,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0415,
+ME,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0079,R4
+ME,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6128,
+ME,202307,202410,Total call center volume (number of calls),49241,C5
+ME,202307,202410,Average call center wait time (minutes),44,"C5, C6"
+ME,202307,202410,Average call center abandonment rate,0.25,C5
+ME,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),33405,
+ME,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),31957,
+ME,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7889,
+ME,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+ME,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7889,
+ME,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1747,R4
+ME,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1343,
+ME,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),404,R4
+ME,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),22321,
+ME,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2469,
+ME,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0,
+ME,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2469,
+ME,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0547,R4
+ME,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.042,
+ME,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0126,R4
+ME,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6985,
+ME,202306,202410,Total call center volume (number of calls),46096,C5
+ME,202306,202410,Average call center wait time (minutes),33,"C5, C6"
+ME,202306,202410,Average call center abandonment rate,0.24,C5
+ME,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),31874,
+ME,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),28773,
+ME,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9324,
+ME,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+ME,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9324,
+ME,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1362,R4
+ME,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),947,
+ME,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),415,R4
+ME,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18087,
+ME,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3241,
+ME,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0,
+ME,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3241,
+ME,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0473,R4
+ME,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0329,
+ME,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0144,R4
+ME,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6286,
+ME,202305,202410,Total call center volume (number of calls),50488,C5
+ME,202305,202410,Average call center wait time (minutes),35,"C5, C6"
+ME,202305,202410,Average call center abandonment rate,0.27,C5
+ME,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),30398,
+ME,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+ME,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+ME,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+ME,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+ME,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+ME,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+ME,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+ME,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+ME,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+ME,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+ME,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+ME,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+ME,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+ME,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+ME,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+ME,202304,202410,Total call center volume (number of calls),40767,C5
+ME,202304,202410,Average call center wait time (minutes),22,"C5, C6"
+ME,202304,202410,Average call center abandonment rate,0.3,C5
+ME,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+ME,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+ME,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+ME,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+ME,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+ME,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+ME,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+ME,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+ME,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+ME,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+ME,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+ME,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+ME,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+ME,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+ME,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+ME,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+ME,202303,202410,Total call center volume (number of calls),51339,C5
+ME,202303,202410,Average call center wait time (minutes),23,"C5, C6"
+ME,202303,202410,Average call center abandonment rate,0.3,C5
+MI,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),213405,
+MI,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),166969,
+MI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),127397,
+MI,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),102304,
+MI,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),25093,
+MI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4441,R4
+MI,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3614,
+MI,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),827,R4
+MI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),35131,
+MI,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.763,
+MI,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6127,
+MI,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1503,
+MI,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0266,R4
+MI,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0216,
+MI,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.005,R4
+MI,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2104,
+MI,202407,202410,Total call center volume (number of calls),154373,"C4, C5"
+MI,202407,202410,Average call center wait time (minutes),0,"C4, C5"
+MI,202407,202410,Average call center abandonment rate,0.005,"C4, C5, C6"
+MI,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),186026,
+MI,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),133432,
+MI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),105353,
+MI,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),85047,
+MI,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),20306,
+MI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3203,R4
+MI,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2537,
+MI,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),666,R4
+MI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),24876,
+MI,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7896,
+MI,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6374,
+MI,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1522,
+MI,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.024,R4
+MI,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.019,
+MI,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.005,R4
+MI,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1864,
+MI,202406,202410,Total call center volume (number of calls),139635,"C4, C5"
+MI,202406,202410,Average call center wait time (minutes),0,"C4, C5"
+MI,202406,202410,Average call center abandonment rate,0.005,"C4, C5, C6"
+MI,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),162129,
+MI,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),251071,
+MI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),141992,
+MI,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),96946,
+MI,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),45046,
+MI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14356,R4
+MI,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12402,
+MI,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1954,R4
+MI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),94723,
+MI,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5655,
+MI,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3861,
+MI,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1794,
+MI,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0572,R4
+MI,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0494,
+MI,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0078,R4
+MI,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3773,
+MI,202405,202410,Total call center volume (number of calls),163809,"C4, C5"
+MI,202405,202410,Average call center wait time (minutes),0,"C4, C5"
+MI,202405,202410,Average call center abandonment rate,0.005,"C4, C5, C6"
+MI,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),135910,
+MI,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),251071,
+MI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),137685,
+MI,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),86439,
+MI,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),51246,
+MI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),18316,R4
+MI,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),15737,
+MI,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2579,R4
+MI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),95070,
+MI,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5484,
+MI,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3443,
+MI,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2041,
+MI,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.073,R4
+MI,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0627,
+MI,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0103,R4
+MI,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3787,
+MI,202404,202410,Total call center volume (number of calls),180067,"C4, C5"
+MI,202404,202410,Average call center wait time (minutes),1,"C4, C5"
+MI,202404,202410,Average call center abandonment rate,0.02,"C4, C5, C6"
+MI,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),267909,
+MI,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),267236,
+MI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),141471,
+MI,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),96999,
+MI,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),44472,
+MI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17575,R4
+MI,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),15372,
+MI,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2203,R4
+MI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),108190,
+MI,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5294,
+MI,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.363,
+MI,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1664,
+MI,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0658,R4
+MI,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0575,
+MI,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0082,R4
+MI,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4048,
+MI,202403,202410,Total call center volume (number of calls),176001,"C4, C5"
+MI,202403,202410,Average call center wait time (minutes),1,"C4, C5"
+MI,202403,202410,Average call center abandonment rate,0.022,"C4, C5, C6"
+MI,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),254548,
+MI,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),253683,
+MI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),142296,
+MI,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),92075,
+MI,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),50221,
+MI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14688,R4
+MI,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12656,
+MI,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2032,R4
+MI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),96699,
+MI,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5609,
+MI,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.363,
+MI,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.198,
+MI,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0579,R4
+MI,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0499,
+MI,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.008,R4
+MI,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3812,
+MI,202402,202410,Total call center volume (number of calls),194243,"C4, C5"
+MI,202402,202410,Average call center wait time (minutes),1,"C4, C5"
+MI,202402,202410,Average call center abandonment rate,0.035,"C4, C5, C6"
+MI,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),276197,
+MI,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),221357,
+MI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),130688,
+MI,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),83989,
+MI,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),46699,
+MI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12484,R4
+MI,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10786,
+MI,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1698,R4
+MI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),78185,
+MI,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5904,
+MI,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3794,
+MI,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.211,
+MI,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0564,R4
+MI,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0487,
+MI,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0077,R4
+MI,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3532,
+MI,202401,202410,Total call center volume (number of calls),214164,"C4, C5"
+MI,202401,202410,Average call center wait time (minutes),2,"C4, C5"
+MI,202401,202410,Average call center abandonment rate,0.048,"C4, C5, C6"
+MI,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),249649,
+MI,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),248425,
+MI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),140024,
+MI,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),93137,
+MI,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),46887,
+MI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10744,R4
+MI,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9170,
+MI,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1574,R4
+MI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),97657,
+MI,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5636,
+MI,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3749,
+MI,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1887,
+MI,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0432,R4
+MI,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0369,
+MI,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0063,R4
+MI,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3931,
+MI,202312,202410,Total call center volume (number of calls),171476,"C4, C5"
+MI,202312,202410,Average call center wait time (minutes),2,"C4, C5"
+MI,202312,202410,Average call center abandonment rate,0.037,"C4, C5, C6"
+MI,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),227710,
+MI,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),231036,
+MI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),143025,
+MI,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),86275,
+MI,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),56750,
+MI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13216,R4
+MI,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11191,
+MI,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2025,R4
+MI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),74795,
+MI,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6191,
+MI,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3734,
+MI,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2456,
+MI,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0572,R4
+MI,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0484,
+MI,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0088,R4
+MI,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3237,
+MI,202311,202410,Total call center volume (number of calls),194854,"C4, C5"
+MI,202311,202410,Average call center wait time (minutes),3,"C4, C5"
+MI,202311,202410,Average call center abandonment rate,0.059,"C4, C5, C6"
+MI,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),247374,
+MI,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),270307,
+MI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),168088,
+MI,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),97378,
+MI,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),70710,
+MI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),16424,R4
+MI,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13618,
+MI,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2806,R4
+MI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),85795,
+MI,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6218,
+MI,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3602,
+MI,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2616,
+MI,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0608,R4
+MI,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0504,
+MI,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0104,R4
+MI,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3174,
+MI,202310,202410,Total call center volume (number of calls),190029,"C4, C5"
+MI,202310,202410,Average call center wait time (minutes),2,"C4, C5"
+MI,202310,202410,Average call center abandonment rate,0.037,"C4, C5, C6"
+MI,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),237786,
+MI,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),252110,
+MI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),142401,
+MI,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),92077,
+MI,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),50324,
+MI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14203,R4
+MI,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12216,
+MI,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1987,R4
+MI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),95506,
+MI,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5648,
+MI,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3652,
+MI,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1996,
+MI,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0563,R4
+MI,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0485,
+MI,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0079,R4
+MI,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3788,
+MI,202309,202410,Total call center volume (number of calls),166002,"C4, C5"
+MI,202309,202410,Average call center wait time (minutes),1,"C4, C5"
+MI,202309,202410,Average call center abandonment rate,0.017,"C4, C5, C6"
+MI,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),255627,
+MI,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),260286,
+MI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),148654,
+MI,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),83143,
+MI,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),65511,
+MI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13523,R4
+MI,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11187,
+MI,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2336,R4
+MI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),98109,
+MI,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5711,
+MI,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3194,
+MI,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2517,
+MI,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.052,R4
+MI,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.043,
+MI,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.009,R4
+MI,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3769,
+MI,202308,202410,Total call center volume (number of calls),170578,"C4, C5"
+MI,202308,202410,Average call center wait time (minutes),1,"C4, C5"
+MI,202308,202410,Average call center abandonment rate,0.023,"C4, C5, C6"
+MI,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),235945,
+MI,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),255861,
+MI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),121217,
+MI,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),81339,
+MI,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),39878,
+MI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10900,R4
+MI,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9121,
+MI,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1779,R4
+MI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),123744,
+MI,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4738,
+MI,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3179,
+MI,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1559,
+MI,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0426,R4
+MI,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0356,
+MI,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.007,R4
+MI,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4836,
+MI,202307,202410,Total call center volume (number of calls),136983,"C4, C5"
+MI,202307,202410,Average call center wait time (minutes),2,"C4, C5"
+MI,202307,202410,Average call center abandonment rate,0.027,"C4, C5, C6"
+MI,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),241594,
+MI,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),215712,
+MI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),103540,
+MI,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),73084,
+MI,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),30456,
+MI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12011,R4
+MI,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9790,
+MI,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2221,R4
+MI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),100161,
+MI,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.48,
+MI,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3388,
+MI,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1412,
+MI,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0557,R4
+MI,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0454,
+MI,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0103,R4
+MI,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4643,
+MI,202306,202410,Total call center volume (number of calls),133560,"C4, C5"
+MI,202306,202410,Average call center wait time (minutes),3,"C4, C5"
+MI,202306,202410,Average call center abandonment rate,0.044,"C4, C5, C6"
+MI,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),235583,
+MI,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MI,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MI,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MI,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MI,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MI,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MI,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MI,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MI,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MI,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MI,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MI,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MI,202305,202410,Total call center volume (number of calls),131206,"C4, C5"
+MI,202305,202410,Average call center wait time (minutes),1,"C4, C5"
+MI,202305,202410,Average call center abandonment rate,0.01,"C4, C5, C6"
+MI,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),30033,R2
+MI,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MI,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MI,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MI,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MI,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MI,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MI,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MI,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MI,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MI,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MI,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MI,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MI,202304,202410,Total call center volume (number of calls),123816,"C4, C5"
+MI,202304,202410,Average call center wait time (minutes),1,"C4, C5"
+MI,202304,202410,Average call center abandonment rate,0.022,"C4, C5, C6"
+MI,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+MI,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MI,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MI,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MI,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MI,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MI,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MI,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MI,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MI,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MI,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MI,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MI,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MI,202303,202410,Total call center volume (number of calls),148913,"C4, C5"
+MI,202303,202410,Average call center wait time (minutes),1,"C4, C5"
+MI,202303,202410,Average call center abandonment rate,0.033,"C4, C5, C6"
+MN,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),75035,
+MN,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),81407,
+MN,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),67628,
+MN,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),60068,
+MN,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7560,R9
+MN,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13779,
+MN,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3342,
+MN,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10437,
+MN,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,R8
+MN,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8307,
+MN,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7379,
+MN,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0929,R9
+MN,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1693,
+MN,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0411,
+MN,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1282,
+MN,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,R8
+MN,202407,202410,Total call center volume (number of calls),30616,"C3, C4, C7"
+MN,202407,202410,Average call center wait time (minutes),13,"C3, C4, C6, C7"
+MN,202407,202410,Average call center abandonment rate,0.31,"C3, C4, C6, C7"
+MN,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),77086,
+MN,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),72654,
+MN,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),59250,
+MN,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),51554,
+MN,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7696,R9
+MN,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13404,
+MN,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5601,
+MN,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7803,
+MN,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,R8
+MN,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8155,
+MN,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7096,
+MN,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1059,R9
+MN,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1845,
+MN,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0771,
+MN,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1074,
+MN,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,R8
+MN,202406,202410,Total call center volume (number of calls),26451,"C3, C4, C7"
+MN,202406,202410,Average call center wait time (minutes),16,"C3, C4, C6, C7"
+MN,202406,202410,Average call center abandonment rate,0.35,"C3, C4, C6, C7"
+MN,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),81970,
+MN,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),106157,
+MN,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),80750,
+MN,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),69719,
+MN,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11031,R9
+MN,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),25407,
+MN,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7357,
+MN,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18050,
+MN,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,R8
+MN,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7607,
+MN,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6568,
+MN,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1039,R9
+MN,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2393,
+MN,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0693,
+MN,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.17,
+MN,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,R8
+MN,202405,202410,Total call center volume (number of calls),29364,"C3, C4, C7"
+MN,202405,202410,Average call center wait time (minutes),11,"C3, C4, C6, C7"
+MN,202405,202410,Average call center abandonment rate,0.25,"C3, C4, C6, C7"
+MN,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),76273,
+MN,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),107898,
+MN,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),87218,
+MN,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),63455,
+MN,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),23763,R9
+MN,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20680,
+MN,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4806,
+MN,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15874,
+MN,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+MN,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8083,
+MN,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5881,
+MN,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2202,R9
+MN,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1917,
+MN,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0445,
+MN,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1471,
+MN,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+MN,202404,202410,Total call center volume (number of calls),34310,"C3, C4, C7"
+MN,202404,202410,Average call center wait time (minutes),15,"C3, C4, C6, C7"
+MN,202404,202410,Average call center abandonment rate,0.31,"C3, C4, C6, C7"
+MN,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),107034,
+MN,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),116710,
+MN,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),92647,
+MN,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),66732,
+MN,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),25915,
+MN,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),24063,
+MN,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6026,
+MN,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18037,
+MN,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+MN,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7938,
+MN,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5718,
+MN,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.222,
+MN,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2062,
+MN,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0516,
+MN,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1545,
+MN,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+MN,202403,202410,Total call center volume (number of calls),31996,"C3, C4, C7"
+MN,202403,202410,Average call center wait time (minutes),8,"C3, C4, C6, C7"
+MN,202403,202410,Average call center abandonment rate,0.2,"C3, C4, C6, C7"
+MN,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),110201,
+MN,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),121053,
+MN,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),91602,
+MN,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),55757,
+MN,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),35845,
+MN,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27002,
+MN,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5250,
+MN,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21752,
+MN,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2449,
+MN,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7567,
+MN,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4606,
+MN,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2961,
+MN,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2231,
+MN,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0434,
+MN,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1797,
+MN,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0202,
+MN,202402,202410,Total call center volume (number of calls),30578,"C3, C4, C7"
+MN,202402,202410,Average call center wait time (minutes),11,"C3, C4, C6, C7"
+MN,202402,202410,Average call center abandonment rate,0.22,"C3, C4, C6, C7"
+MN,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),113200,
+MN,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),111809,
+MN,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),83543,
+MN,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),51460,
+MN,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),32083,
+MN,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),26707,
+MN,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4919,
+MN,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21788,
+MN,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1559,
+MN,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7472,
+MN,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4602,
+MN,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2869,
+MN,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2389,
+MN,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.044,
+MN,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1949,
+MN,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0139,
+MN,202401,202410,Total call center volume (number of calls),35139,"C3, C4, C7"
+MN,202401,202410,Average call center wait time (minutes),13,"C3, C4, C6, C7"
+MN,202401,202410,Average call center abandonment rate,0.24,"C3, C4, C6, C7"
+MN,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),116448,
+MN,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),138782,
+MN,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),96934,
+MN,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),58999,
+MN,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),37935,
+MN,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5905,R4
+MN,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5100,
+MN,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),805,R4
+MN,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),35943,
+MN,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6985,
+MN,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4251,
+MN,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2733,
+MN,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0425,R4
+MN,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0367,
+MN,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0058,R4
+MN,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.259,
+MN,202312,202410,Total call center volume (number of calls),20218,"C3, C4, C7"
+MN,202312,202410,Average call center wait time (minutes),20,"C3, C4, C6, C7"
+MN,202312,202410,Average call center abandonment rate,0.31,"C3, C4, C6, C7"
+MN,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),102276,
+MN,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),140304,
+MN,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),56231,
+MN,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),32065,
+MN,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24166,
+MN,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9111,R4
+MN,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8340,
+MN,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),771,R4
+MN,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),74962,
+MN,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4008,
+MN,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2285,
+MN,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1722,
+MN,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0649,R4
+MN,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0594,
+MN,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0055,R4
+MN,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5343,
+MN,202311,202410,Total call center volume (number of calls),19465,"C3, C4, C7"
+MN,202311,202410,Average call center wait time (minutes),17,"C3, C4, C6, C7"
+MN,202311,202410,Average call center abandonment rate,0.3,"C3, C4, C6, C7"
+MN,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),133854,
+MN,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),122937,
+MN,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),50666,
+MN,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),23985,
+MN,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),26681,
+MN,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8548,R4
+MN,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7811,
+MN,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),737,R4
+MN,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),63723,
+MN,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4121,
+MN,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1951,
+MN,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.217,
+MN,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0695,R4
+MN,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0635,
+MN,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.006,R4
+MN,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5183,
+MN,202310,202410,Total call center volume (number of calls),27769,"C3, C4, C7"
+MN,202310,202410,Average call center wait time (minutes),8,"C3, C4, C6, C7"
+MN,202310,202410,Average call center abandonment rate,0.2,"C3, C4, C6, C7"
+MN,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),177129,
+MN,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),102141,
+MN,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),48305,
+MN,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),23599,
+MN,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24706,
+MN,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6958,
+MN,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6163,
+MN,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),795,
+MN,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),46878,
+MN,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4729,
+MN,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.231,
+MN,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2419,
+MN,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0681,
+MN,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0603,
+MN,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0078,
+MN,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.459,
+MN,202309,202410,Total call center volume (number of calls),16379,"C3, C4, C7"
+MN,202309,202410,Average call center wait time (minutes),5,"C3, C4, C6, C7"
+MN,202309,202410,Average call center abandonment rate,0.15,"C3, C4, C6, C7"
+MN,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),124328,
+MN,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),99192,
+MN,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),50354,
+MN,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),21933,
+MN,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),28421,
+MN,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7688,
+MN,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7090,
+MN,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),598,
+MN,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),41150,
+MN,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5076,
+MN,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2211,
+MN,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2865,
+MN,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0775,
+MN,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0715,
+MN,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.006,
+MN,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4149,
+MN,202308,202410,Total call center volume (number of calls),16146,"C3, C4, C7"
+MN,202308,202410,Average call center wait time (minutes),4,"C3, C4, C6, C7"
+MN,202308,202410,Average call center abandonment rate,0.13,"C3, C4, C6, C7"
+MN,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),97623,
+MN,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),107398,
+MN,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),55979,
+MN,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),23915,
+MN,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),32064,
+MN,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8993,R4
+MN,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8403,
+MN,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),590,R4
+MN,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),42426,
+MN,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5212,
+MN,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2227,
+MN,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2986,
+MN,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0837,R4
+MN,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0782,
+MN,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0055,R4
+MN,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.395,
+MN,202307,202410,Total call center volume (number of calls),23537,"C3, C4, C7"
+MN,202307,202410,Average call center wait time (minutes),7,"C3, C4, C6, C7"
+MN,202307,202410,Average call center abandonment rate,0.19,"C3, C4, C6, C7"
+MN,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),79803,
+MN,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),97220,R2
+MN,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),47175,R2
+MN,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11996,R2
+MN,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),35179,R2
+MN,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6867,"R2, R4"
+MN,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6867,R2
+MN,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,"R2, R4"
+MN,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),43178,R2
+MN,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4852,R2
+MN,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1234,R2
+MN,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3618,R2
+MN,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0706,"R2, R4"
+MN,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0706,R2
+MN,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,"R2, R4"
+MN,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4441,R2
+MN,202306,202410,Total call center volume (number of calls),21844,"C3, C4, C7"
+MN,202306,202410,Average call center wait time (minutes),6,"C3, C4, C6, C7"
+MN,202306,202410,Average call center abandonment rate,0.18,"C3, C4, C6, C7"
+MN,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),99813,
+MN,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MN,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MN,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MN,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MN,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MN,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MN,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MN,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MN,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MN,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MN,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MN,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MN,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MN,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MN,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MN,202305,202410,Total call center volume (number of calls),22765,"C3, C4, C7"
+MN,202305,202410,Average call center wait time (minutes),3,"C3, C4, C6, C7"
+MN,202305,202410,Average call center abandonment rate,0.12,"C3, C4, C6, C7"
+MN,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),78407,
+MN,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MN,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MN,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MN,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MN,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MN,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MN,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MN,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MN,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MN,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MN,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MN,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MN,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MN,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MN,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MN,202304,202410,Total call center volume (number of calls),17296,"C3, C4, C7"
+MN,202304,202410,Average call center wait time (minutes),1,"C3, C4, C6, C7"
+MN,202304,202410,Average call center abandonment rate,0.05,"C3, C4, C6, C7"
+MN,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+MN,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MN,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MN,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MN,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MN,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MN,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MN,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MN,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MN,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MN,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MN,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MN,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MN,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MN,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MN,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MN,202303,202410,Total call center volume (number of calls),20170,"C3, C4, C7"
+MN,202303,202410,Average call center wait time (minutes),1,"C3, C4, C6, C7"
+MN,202303,202410,Average call center abandonment rate,0.04,"C3, C4, C6, C7"
+MO,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),80728,
+MO,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),75429,
+MO,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),42029,
+MO,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),38785,
+MO,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3244,
+MO,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20695,
+MO,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1280,
+MO,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19415,
+MO,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12705,
+MO,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5572,
+MO,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5142,
+MO,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.043,
+MO,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2744,
+MO,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.017,
+MO,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2574,
+MO,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1684,
+MO,202407,202410,Total call center volume (number of calls),110260,"C3, C5"
+MO,202407,202410,Average call center wait time (minutes),47,"C3, C5, C6"
+MO,202407,202410,Average call center abandonment rate,0.557,"C3, C5, C6"
+MO,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),88200,
+MO,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),78194,
+MO,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),50303,
+MO,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),46778,
+MO,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3525,
+MO,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15697,
+MO,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1509,
+MO,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),14188,
+MO,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12194,
+MO,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6433,
+MO,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5982,
+MO,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0451,
+MO,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2007,
+MO,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0193,
+MO,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1814,
+MO,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1559,
+MO,202406,202410,Total call center volume (number of calls),89973,"C3, C5"
+MO,202406,202410,Average call center wait time (minutes),72,"C3, C5, C6"
+MO,202406,202410,Average call center abandonment rate,0.652,"C3, C5, C6"
+MO,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),75429,
+MO,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),120323,
+MO,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),56833,
+MO,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),50050,
+MO,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6783,
+MO,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),45320,
+MO,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4589,
+MO,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),40731,
+MO,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18170,
+MO,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4723,
+MO,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.416,
+MO,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0564,
+MO,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3767,
+MO,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0381,
+MO,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3385,
+MO,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.151,
+MO,202405,202410,Total call center volume (number of calls),91345,"C3, C5"
+MO,202405,202410,Average call center wait time (minutes),65,"C3, C5, C6"
+MO,202405,202410,Average call center abandonment rate,0.622,"C3, C5, C6"
+MO,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),78194,
+MO,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),108519,
+MO,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),61887,
+MO,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),53728,
+MO,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8159,
+MO,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27398,
+MO,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3316,
+MO,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24082,
+MO,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19234,
+MO,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5703,
+MO,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4951,
+MO,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0752,
+MO,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2525,
+MO,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0306,
+MO,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2219,
+MO,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1772,
+MO,202404,202410,Total call center volume (number of calls),110220,"C3, C5"
+MO,202404,202410,Average call center wait time (minutes),62,"C3, C5, C6"
+MO,202404,202410,Average call center abandonment rate,0.642,"C3, C5, C6"
+MO,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),120323,
+MO,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),149898,
+MO,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),96762,
+MO,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),72968,
+MO,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),23794,
+MO,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21793,
+MO,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4951,
+MO,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16842,
+MO,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),31343,
+MO,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6455,
+MO,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4868,
+MO,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1587,
+MO,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1454,
+MO,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.033,
+MO,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1124,
+MO,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2091,
+MO,202403,202410,Total call center volume (number of calls),111332,"C3, C5"
+MO,202403,202410,Average call center wait time (minutes),58,"C3, C5, C6"
+MO,202403,202410,Average call center abandonment rate,0.633,"C3, C5, C6"
+MO,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),108519,
+MO,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),111865,
+MO,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),59529,
+MO,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),51590,
+MO,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7939,
+MO,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),26622,
+MO,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5106,
+MO,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21516,
+MO,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),25714,
+MO,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5322,
+MO,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4612,
+MO,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.071,
+MO,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.238,
+MO,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0456,
+MO,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1923,
+MO,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2299,
+MO,202402,202410,Total call center volume (number of calls),114028,"C3, C5"
+MO,202402,202410,Average call center wait time (minutes),56,"C3, C5, C6"
+MO,202402,202410,Average call center abandonment rate,0.637,"C3, C5, C6"
+MO,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),149898,
+MO,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),121361,
+MO,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),50195,
+MO,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),42258,
+MO,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7937,
+MO,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),29462,
+MO,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6134,
+MO,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23328,
+MO,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),41704,
+MO,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4136,
+MO,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3482,
+MO,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0654,
+MO,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2428,
+MO,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0505,
+MO,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1922,
+MO,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3436,
+MO,202401,202410,Total call center volume (number of calls),123109,"C3, C5"
+MO,202401,202410,Average call center wait time (minutes),48,"C3, C5, C6"
+MO,202401,202410,Average call center abandonment rate,0.588,"C3, C5, C6"
+MO,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),111865,
+MO,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),120361,
+MO,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),62103,
+MO,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),55823,
+MO,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6280,
+MO,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27483,
+MO,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5633,
+MO,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21850,
+MO,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),30775,
+MO,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.516,
+MO,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4638,
+MO,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0522,
+MO,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2283,
+MO,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0468,
+MO,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1815,
+MO,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2557,
+MO,202312,202410,Total call center volume (number of calls),100021,"C3, C5"
+MO,202312,202410,Average call center wait time (minutes),39,"C3, C5, C6"
+MO,202312,202410,Average call center abandonment rate,0.537,"C3, C5, C6"
+MO,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),121361,
+MO,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),98816,
+MO,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),52398,
+MO,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),48169,
+MO,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4229,
+MO,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20499,
+MO,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4402,
+MO,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16097,
+MO,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),25919,
+MO,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5303,
+MO,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4875,
+MO,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0428,
+MO,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2074,
+MO,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0445,
+MO,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1629,
+MO,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2623,
+MO,202311,202410,Total call center volume (number of calls),104529,"C3, C5"
+MO,202311,202410,Average call center wait time (minutes),32,"C3, C5, C6"
+MO,202311,202410,Average call center abandonment rate,0.517,"C3, C5, C6"
+MO,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),120361,
+MO,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),107020,
+MO,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),53814,
+MO,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),42237,
+MO,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11577,
+MO,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),23375,
+MO,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4002,
+MO,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19373,
+MO,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),29831,
+MO,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5028,
+MO,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3947,
+MO,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1082,
+MO,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2184,
+MO,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0374,
+MO,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.181,
+MO,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2787,
+MO,202310,202410,Total call center volume (number of calls),108198,"C3, C5"
+MO,202310,202410,Average call center wait time (minutes),24,"C3, C5, C6"
+MO,202310,202410,Average call center abandonment rate,0.467,"C3, C5, C6"
+MO,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),98816,
+MO,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),102635,
+MO,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),51919,
+MO,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),44139,
+MO,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7780,
+MO,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27471,
+MO,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4201,
+MO,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23270,
+MO,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),23245,
+MO,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5059,
+MO,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4301,
+MO,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0758,
+MO,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2677,
+MO,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0409,
+MO,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2267,
+MO,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2265,
+MO,202309,202410,Total call center volume (number of calls),104845,"C3, C5"
+MO,202309,202410,Average call center wait time (minutes),21,"C3, C5, C6"
+MO,202309,202410,Average call center abandonment rate,0.451,"C3, C5, C6"
+MO,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),107020,
+MO,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),113920,
+MO,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),66448,
+MO,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),52106,
+MO,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14342,
+MO,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),28051,
+MO,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4590,
+MO,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23461,
+MO,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19421,
+MO,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5833,
+MO,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4574,
+MO,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1259,
+MO,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2462,
+MO,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0403,
+MO,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2059,
+MO,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1705,
+MO,202308,202410,Total call center volume (number of calls),113903,"C3, C5"
+MO,202308,202410,Average call center wait time (minutes),17,"C3, C5, C6"
+MO,202308,202410,Average call center abandonment rate,0.402,"C3, C5, C6"
+MO,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),102635,
+MO,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),106103,
+MO,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),66455,
+MO,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),56718,
+MO,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9737,
+MO,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21630,
+MO,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4998,
+MO,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16632,
+MO,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18018,
+MO,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6263,
+MO,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5346,
+MO,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0918,
+MO,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2039,
+MO,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0471,
+MO,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1568,
+MO,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1698,
+MO,202307,202410,Total call center volume (number of calls),110598,"C3, C5"
+MO,202307,202410,Average call center wait time (minutes),27,"C3, C5, C6"
+MO,202307,202410,Average call center abandonment rate,0.444,"C3, C5, C6"
+MO,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),113920,
+MO,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),116617,
+MO,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),49963,
+MO,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),37617,
+MO,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12346,
+MO,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),32530,R4
+MO,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9189,
+MO,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23341,R4
+MO,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),34124,
+MO,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4284,
+MO,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3226,
+MO,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1059,
+MO,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2789,R4
+MO,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0788,
+MO,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2002,R4
+MO,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2926,
+MO,202306,202410,Total call center volume (number of calls),114824,"C3, C5, C8"
+MO,202306,202410,Average call center wait time (minutes),26,"C3, C5, C6, C8"
+MO,202306,202410,Average call center abandonment rate,0.446,"C3, C5, C6, C8"
+MO,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),105183,
+MO,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MO,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MO,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MO,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MO,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MO,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MO,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MO,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MO,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MO,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MO,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MO,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MO,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MO,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MO,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MO,202305,202410,Total call center volume (number of calls),75562,"C3, C5"
+MO,202305,202410,Average call center wait time (minutes),28,"C3, C5, C6"
+MO,202305,202410,Average call center abandonment rate,0.436,"C3, C5, C6"
+MO,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),115691,
+MO,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MO,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MO,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MO,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MO,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MO,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MO,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MO,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MO,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MO,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MO,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MO,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MO,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MO,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MO,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MO,202304,202410,Total call center volume (number of calls),67038,"C3, C5"
+MO,202304,202410,Average call center wait time (minutes),26,"C3, C5, C6"
+MO,202304,202410,Average call center abandonment rate,0.414,"C3, C5, C6"
+MO,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+MO,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MO,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MO,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MO,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MO,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MO,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MO,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MO,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MO,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MO,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MO,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MO,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MO,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MO,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MO,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MO,202303,202410,Total call center volume (number of calls),90388,"C3, C5"
+MO,202303,202410,Average call center wait time (minutes),15,"C3, C5, C6"
+MO,202303,202410,Average call center abandonment rate,0.261,"C3, C5, C6"
+MS,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),48057,
+MS,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),53505,
+MS,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),44946,
+MS,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),20906,
+MS,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24040,
+MS,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8464,
+MS,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1448,
+MS,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7016,
+MS,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),95,
+MS,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.84,
+MS,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3907,
+MS,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4493,
+MS,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1582,
+MS,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0271,
+MS,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1311,
+MS,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0018,
+MS,202407,202410,Total call center volume (number of calls),7778,"C3, C6"
+MS,202407,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202407,202410,Average call center abandonment rate,0.034,"C3, C6"
+MS,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),49072,
+MS,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),49409,
+MS,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),42482,
+MS,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),13384,
+MS,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),29098,
+MS,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6689,
+MS,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1186,
+MS,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5503,
+MS,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),238,
+MS,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8598,
+MS,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2709,
+MS,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5889,
+MS,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1354,
+MS,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.024,
+MS,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1114,
+MS,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0048,
+MS,202406,202410,Total call center volume (number of calls),6835,"C3, C6"
+MS,202406,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202406,202410,Average call center abandonment rate,0.059,"C3, C6"
+MS,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),53505,
+MS,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),45721,
+MS,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),31235,
+MS,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9633,
+MS,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),21602,
+MS,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10424,
+MS,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2789,
+MS,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7635,
+MS,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4062,
+MS,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6832,
+MS,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2107,
+MS,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4725,
+MS,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.228,
+MS,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.061,
+MS,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.167,
+MS,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0888,
+MS,202405,202410,Total call center volume (number of calls),7207,"C3, C6"
+MS,202405,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202405,202410,Average call center abandonment rate,0.053,"C3, C6"
+MS,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),49409,
+MS,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),49920,
+MS,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),29790,
+MS,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9542,
+MS,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),20248,
+MS,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10586,
+MS,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2926,
+MS,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7660,
+MS,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9544,
+MS,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5968,
+MS,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1911,
+MS,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4056,
+MS,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2121,
+MS,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0586,
+MS,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1534,
+MS,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1912,
+MS,202404,202410,Total call center volume (number of calls),6979,"C3, C6"
+MS,202404,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202404,202410,Average call center abandonment rate,0.033,"C3, C6"
+MS,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),45721,
+MS,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),53690,
+MS,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),35828,
+MS,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),12076,
+MS,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),23752,
+MS,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10900,
+MS,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3161,
+MS,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7739,
+MS,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6962,
+MS,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6673,
+MS,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2249,
+MS,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4424,
+MS,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.203,
+MS,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0589,
+MS,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1441,
+MS,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1297,
+MS,202403,202410,Total call center volume (number of calls),5796,"C3, C6"
+MS,202403,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202403,202410,Average call center abandonment rate,0.024,"C3, C6"
+MS,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),49920,
+MS,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),51102,
+MS,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),25640,
+MS,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8289,
+MS,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17351,
+MS,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6098,
+MS,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2026,
+MS,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4072,
+MS,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19364,
+MS,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5017,
+MS,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1622,
+MS,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3395,
+MS,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1193,
+MS,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0396,
+MS,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0797,
+MS,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3789,
+MS,202402,202410,Total call center volume (number of calls),7170,"C3, C6"
+MS,202402,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202402,202410,Average call center abandonment rate,0.022,"C3, C6"
+MS,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),53690,
+MS,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),48627,
+MS,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),25482,
+MS,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9717,
+MS,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15765,
+MS,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5409,
+MS,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1749,
+MS,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3660,
+MS,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17736,
+MS,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.524,
+MS,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1998,
+MS,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3242,
+MS,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1112,
+MS,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.036,
+MS,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0753,
+MS,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3647,
+MS,202401,202410,Total call center volume (number of calls),6939,"C3, C6"
+MS,202401,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202401,202410,Average call center abandonment rate,0.031,"C3, C6"
+MS,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),51102,
+MS,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),57616,
+MS,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13895,
+MS,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4726,
+MS,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9169,
+MS,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1190,
+MS,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),644,
+MS,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),546,
+MS,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),42531,
+MS,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2412,
+MS,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.082,
+MS,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1591,
+MS,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0207,
+MS,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0112,
+MS,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0095,
+MS,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.7382,
+MS,202312,202410,Total call center volume (number of calls),5750,"C3, C6"
+MS,202312,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202312,202410,Average call center abandonment rate,0.041,"C3, C6"
+MS,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),48627,
+MS,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),54046,
+MS,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),27919,
+MS,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10502,
+MS,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17417,
+MS,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7448,
+MS,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2444,
+MS,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5004,
+MS,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18679,
+MS,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5166,
+MS,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1943,
+MS,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3223,
+MS,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1378,
+MS,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0452,
+MS,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0926,
+MS,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3456,
+MS,202311,202410,Total call center volume (number of calls),6830,"C3, C6"
+MS,202311,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202311,202410,Average call center abandonment rate,0.058,"C3, C6"
+MS,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),57616,
+MS,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),57118,
+MS,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30403,
+MS,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10835,
+MS,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19568,
+MS,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8674,
+MS,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2522,
+MS,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6152,
+MS,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18041,
+MS,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5323,
+MS,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1897,
+MS,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3426,
+MS,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1519,
+MS,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0442,
+MS,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1077,
+MS,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3159,
+MS,202310,202410,Total call center volume (number of calls),8296,"C3, C6"
+MS,202310,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202310,202410,Average call center abandonment rate,0.045,"C3, C6"
+MS,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),54046,
+MS,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),68592,
+MS,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),31549,
+MS,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11107,
+MS,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),20442,
+MS,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12828,
+MS,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3234,
+MS,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9594,
+MS,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),24215,
+MS,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.46,
+MS,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1619,
+MS,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.298,
+MS,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.187,
+MS,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0471,
+MS,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1399,
+MS,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.353,
+MS,202309,202410,Total call center volume (number of calls),7543,"C3, C6"
+MS,202309,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202309,202410,Average call center abandonment rate,0.033,"C3, C6"
+MS,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),57118,
+MS,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),70069,
+MS,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),35402,
+MS,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10817,
+MS,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24585,
+MS,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),16659,
+MS,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3741,
+MS,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12918,
+MS,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18008,
+MS,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5052,
+MS,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1544,
+MS,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3509,
+MS,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2378,
+MS,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0534,
+MS,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1844,
+MS,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.257,
+MS,202308,202410,Total call center volume (number of calls),8568,"C3, C6"
+MS,202308,202410,Average call center wait time (minutes),0,"C3, C6"
+MS,202308,202410,Average call center abandonment rate,0.071,"C3, C6"
+MS,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),68592,
+MS,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),75110,
+MS,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),37029,
+MS,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),12188,
+MS,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24841,
+MS,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22507,
+MS,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4627,
+MS,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17880,
+MS,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15574,
+MS,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.493,
+MS,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1623,
+MS,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3307,
+MS,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2997,
+MS,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0616,
+MS,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2381,
+MS,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2073,
+MS,202307,202410,Total call center volume (number of calls),7836,"C3, C6"
+MS,202307,202410,Average call center wait time (minutes),1,"C3, C6"
+MS,202307,202410,Average call center abandonment rate,0.07,"C3, C6"
+MS,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),70080,
+MS,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),67695,
+MS,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),32977,
+MS,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11740,
+MS,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),21237,
+MS,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),29460,
+MS,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5892,
+MS,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23568,
+MS,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5258,
+MS,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4871,
+MS,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1734,
+MS,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3137,
+MS,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4352,
+MS,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.087,
+MS,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3481,
+MS,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0777,
+MS,202306,202410,Total call center volume (number of calls),7656,"C3, C6"
+MS,202306,202410,Average call center wait time (minutes),1,"C3, C6"
+MS,202306,202410,Average call center abandonment rate,0.06,"C3, C6"
+MS,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),75110,
+MS,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MS,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MS,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MS,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MS,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MS,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MS,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MS,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MS,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MS,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MS,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MS,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MS,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MS,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MS,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MS,202305,202410,Total call center volume (number of calls),8434,"C3, C6"
+MS,202305,202410,Average call center wait time (minutes),1,"C3, C6"
+MS,202305,202410,Average call center abandonment rate,0.049,"C3, C6"
+MS,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),67695,
+MS,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MS,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MS,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MS,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MS,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MS,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MS,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MS,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MS,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MS,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MS,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MS,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MS,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MS,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MS,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MS,202304,202410,Total call center volume (number of calls),9092,"C3, C6"
+MS,202304,202410,Average call center wait time (minutes),1,"C3, C6"
+MS,202304,202410,Average call center abandonment rate,0.037,"C3, C6"
+MS,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+MS,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MS,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MS,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MS,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MS,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MS,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MS,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MS,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MS,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MS,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MS,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MS,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MS,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MS,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MS,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MS,202303,202410,Total call center volume (number of calls),10871,"C3, C6"
+MS,202303,202410,Average call center wait time (minutes),1,"C3, C6"
+MS,202303,202410,Average call center abandonment rate,0.063,"C3, C6"
+MT,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),22803,
+MT,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),21336,
+MT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11104,
+MT,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8383,
+MT,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2721,
+MT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3573,
+MT,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),683,
+MT,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2890,
+MT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6659,
+MT,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5204,
+MT,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3929,
+MT,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1275,
+MT,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1675,
+MT,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.032,
+MT,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1355,
+MT,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3121,
+MT,202407,202410,Total call center volume (number of calls),21269,"C4, C5"
+MT,202407,202410,Average call center wait time (minutes),38,"C1, C2, C4, C5"
+MT,202407,202410,Average call center abandonment rate,0.51,"C1, C4, C5"
+MT,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),21315,
+MT,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),20079,
+MT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10841,
+MT,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8483,
+MT,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2358,
+MT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3420,
+MT,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),754,
+MT,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2666,
+MT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5818,
+MT,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5399,
+MT,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4225,
+MT,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1174,
+MT,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1703,
+MT,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0376,
+MT,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1328,
+MT,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2898,
+MT,202406,202410,Total call center volume (number of calls),12392,"C4, C5"
+MT,202406,202410,Average call center wait time (minutes),36,"C1, C2, C4, C5"
+MT,202406,202410,Average call center abandonment rate,0.46,"C1, C4, C5"
+MT,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),20246,
+MT,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),15237,
+MT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7842,
+MT,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6075,
+MT,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1767,
+MT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2464,
+MT,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),545,
+MT,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1919,
+MT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4931,
+MT,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5147,
+MT,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3987,
+MT,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.116,
+MT,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1617,
+MT,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0358,
+MT,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1259,
+MT,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3236,
+MT,202405,202410,Total call center volume (number of calls),19959,"C4, C5"
+MT,202405,202410,Average call center wait time (minutes),34,"C1, C2, C4, C5"
+MT,202405,202410,Average call center abandonment rate,0.44,"C1, C4, C5"
+MT,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15183,
+MT,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5136,
+MT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2428,
+MT,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1457,
+MT,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),971,
+MT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1188,
+MT,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),317,
+MT,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),871,
+MT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1520,
+MT,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4727,
+MT,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2837,
+MT,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1891,
+MT,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2313,
+MT,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0617,
+MT,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1696,
+MT,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.296,
+MT,202404,202410,Total call center volume (number of calls),21081,"C4, C5"
+MT,202404,202410,Average call center wait time (minutes),35,"C1, C2, C4, C5"
+MT,202404,202410,Average call center abandonment rate,0.46,"C1, C4, C5"
+MT,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5128,
+MT,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),2418,
+MT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),983,
+MT,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),576,
+MT,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),407,
+MT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),627,
+MT,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),225,
+MT,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),402,
+MT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),808,
+MT,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4065,
+MT,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2382,
+MT,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1683,
+MT,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2593,
+MT,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0931,
+MT,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1663,
+MT,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3342,
+MT,202403,202410,Total call center volume (number of calls),23651,"C4, C5"
+MT,202403,202410,Average call center wait time (minutes),23,"C1, C2, C4, C5"
+MT,202403,202410,Average call center abandonment rate,0.36,"C1, C4, C5"
+MT,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),2378,
+MT,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),15494,
+MT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),5718,
+MT,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4424,
+MT,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1294,
+MT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3918,
+MT,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),945,
+MT,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2973,
+MT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5858,
+MT,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.369,
+MT,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2855,
+MT,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0835,
+MT,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2529,
+MT,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.061,
+MT,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1919,
+MT,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3781,
+MT,202402,202410,Total call center volume (number of calls),29826,"C4, C5"
+MT,202402,202410,Average call center wait time (minutes),29,"C1, C2, C4, C5"
+MT,202402,202410,Average call center abandonment rate,0.4,"C1, C4, C5"
+MT,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15492,
+MT,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),16559,
+MT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),5967,
+MT,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4350,
+MT,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1617,
+MT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4488,
+MT,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),951,
+MT,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3537,
+MT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6104,
+MT,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3603,
+MT,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2627,
+MT,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0977,
+MT,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.271,
+MT,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0574,
+MT,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2136,
+MT,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3686,
+MT,202401,202410,Total call center volume (number of calls),38836,"C4, C5"
+MT,202401,202410,Average call center wait time (minutes),31,"C1, C2, C4, C5"
+MT,202401,202410,Average call center abandonment rate,0.42,"C1, C4, C5"
+MT,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),16541,
+MT,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),19545,
+MT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6338,
+MT,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4252,
+MT,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2086,
+MT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5709,
+MT,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1000,
+MT,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4709,
+MT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7498,
+MT,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3243,
+MT,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2175,
+MT,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1067,
+MT,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2921,
+MT,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0512,
+MT,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2409,
+MT,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3836,
+MT,202312,202410,Total call center volume (number of calls),33372,"C4, C5"
+MT,202312,202410,Average call center wait time (minutes),29,"C1, C2, C4, C5"
+MT,202312,202410,Average call center abandonment rate,0.36,"C1, C4, C5"
+MT,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),19574,
+MT,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),19766,
+MT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6501,
+MT,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3846,
+MT,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2655,
+MT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5936,
+MT,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1011,
+MT,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4925,
+MT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7329,
+MT,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3289,
+MT,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1946,
+MT,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1343,
+MT,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3003,
+MT,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0511,
+MT,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2492,
+MT,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3708,
+MT,202311,202410,Total call center volume (number of calls),36640,"C4, C5"
+MT,202311,202410,Average call center wait time (minutes),30,"C1, C2, C4, C5"
+MT,202311,202410,Average call center abandonment rate,0.38,"C1, C4, C5"
+MT,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),19817,
+MT,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),25435,
+MT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),8661,
+MT,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4785,
+MT,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3876,
+MT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7902,
+MT,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1431,
+MT,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6471,
+MT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8872,
+MT,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3405,
+MT,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1881,
+MT,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1524,
+MT,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3107,
+MT,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0563,
+MT,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2544,
+MT,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3488,
+MT,202310,202410,Total call center volume (number of calls),37764,"C4, C5"
+MT,202310,202410,Average call center wait time (minutes),27,"C1, C2, C4, C5"
+MT,202310,202410,Average call center abandonment rate,0.37,"C1, C4, C5"
+MT,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),25506,
+MT,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40162,
+MT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10632,
+MT,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6229,
+MT,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4403,
+MT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12606,
+MT,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3096,
+MT,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9510,
+MT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),16924,
+MT,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2647,
+MT,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1551,
+MT,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1096,
+MT,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3139,
+MT,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0771,
+MT,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2368,
+MT,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4214,
+MT,202309,202410,Total call center volume (number of calls),34082,"C4, C5"
+MT,202309,202410,Average call center wait time (minutes),29,"C1, C2, C4, C5"
+MT,202309,202410,Average call center abandonment rate,0.44,"C1, C4, C5"
+MT,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),40198,
+MT,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40901,
+MT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10095,
+MT,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4877,
+MT,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5218,
+MT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14395,
+MT,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3163,
+MT,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11232,
+MT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),16411,
+MT,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2468,
+MT,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1192,
+MT,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1276,
+MT,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3519,
+MT,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0773,
+MT,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2746,
+MT,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4012,
+MT,202308,202410,Total call center volume (number of calls),34814,"C4, C5"
+MT,202308,202410,Average call center wait time (minutes),34,"C1, C2, C4, C5"
+MT,202308,202410,Average call center abandonment rate,0.49,"C1, C4, C5"
+MT,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),40916,
+MT,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),39859,
+MT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10466,
+MT,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5637,
+MT,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4829,
+MT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13511,
+MT,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3207,
+MT,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10304,
+MT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15882,
+MT,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2626,
+MT,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1414,
+MT,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1212,
+MT,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.339,
+MT,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0805,
+MT,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2585,
+MT,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3985,
+MT,202307,202410,Total call center volume (number of calls),27946,"C4, C5"
+MT,202307,202410,Average call center wait time (minutes),31,"C1, C2, C4, C5"
+MT,202307,202410,Average call center abandonment rate,0.44,"C1, C4, C5"
+MT,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),41182,
+MT,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),42712,
+MT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14559,
+MT,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4696,
+MT,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9863,
+MT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17335,
+MT,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4521,
+MT,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12814,
+MT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10818,
+MT,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3409,
+MT,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1099,
+MT,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2309,
+MT,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4059,
+MT,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1058,
+MT,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3,
+MT,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2533,
+MT,202306,202410,Total call center volume (number of calls),26749,"C4, C5"
+MT,202306,202410,Average call center wait time (minutes),27,"C1, C2, C4, C5"
+MT,202306,202410,Average call center abandonment rate,0.39,"C1, C4, C5"
+MT,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),45116,
+MT,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),32698,
+MT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6975,
+MT,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3952,
+MT,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3023,
+MT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15444,
+MT,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3606,
+MT,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11838,
+MT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10279,
+MT,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2133,
+MT,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1209,
+MT,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0925,
+MT,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4723,
+MT,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1103,
+MT,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.362,
+MT,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3144,
+MT,202305,202410,Total call center volume (number of calls),26242,"C4, C5"
+MT,202305,202410,Average call center wait time (minutes),42,"C1, C2, C4, C5"
+MT,202305,202410,Average call center abandonment rate,0.4,"C1, C4, C5"
+MT,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),31672,
+MT,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MT,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MT,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MT,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MT,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MT,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MT,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MT,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MT,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MT,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MT,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MT,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MT,202304,202410,Total call center volume (number of calls),23631,"C4, C5"
+MT,202304,202410,Average call center wait time (minutes),37,"C1, C2, C4, C5"
+MT,202304,202410,Average call center abandonment rate,0.35,"C1, C4, C5"
+MT,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+MT,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+MT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+MT,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+MT,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+MT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+MT,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+MT,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+MT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+MT,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+MT,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+MT,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+MT,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+MT,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+MT,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+MT,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+MT,202303,202410,Total call center volume (number of calls),27074,"C4, C5"
+MT,202303,202410,Average call center wait time (minutes),37,"C1, C2, C4, C5"
+MT,202303,202410,Average call center abandonment rate,0.36,"C1, C4, C5"
+NC,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),169671,
+NC,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),220049,
+NC,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),157398,
+NC,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),156688,
+NC,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),710,
+NC,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12666,
+NC,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1863,
+NC,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10803,
+NC,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),49985,
+NC,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7153,
+NC,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7121,
+NC,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0032,
+NC,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0576,
+NC,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0085,
+NC,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0491,
+NC,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2272,
+NC,202407,202410,Total call center volume (number of calls),24382,"C3, C4, C6"
+NC,202407,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202407,202410,Average call center abandonment rate,0.005,"C3, C4, C6"
+NC,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),175632,
+NC,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),222454,
+NC,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),154275,
+NC,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),153579,
+NC,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),696,
+NC,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),11943,
+NC,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1867,
+NC,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10076,
+NC,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),56236,
+NC,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6935,
+NC,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6904,
+NC,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0031,
+NC,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0537,
+NC,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0084,
+NC,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0453,
+NC,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2528,
+NC,202406,202410,Total call center volume (number of calls),23150,"C3, C4, C6"
+NC,202406,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202406,202410,Average call center abandonment rate,0.003,"C3, C4, C6"
+NC,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),191194,
+NC,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),272495,
+NC,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),181014,
+NC,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),180209,
+NC,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),805,
+NC,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),18163,
+NC,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2894,
+NC,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15269,
+NC,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),73318,
+NC,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6643,
+NC,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6613,
+NC,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.003,
+NC,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0667,
+NC,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0106,
+NC,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.056,
+NC,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2691,
+NC,202405,202410,Total call center volume (number of calls),24983,"C3, C4, C6"
+NC,202405,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202405,202410,Average call center abandonment rate,0.001,"C3, C4, C6"
+NC,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),193792,
+NC,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),250314,
+NC,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),169589,
+NC,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),168842,
+NC,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),747,
+NC,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17483,
+NC,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2701,
+NC,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),14782,
+NC,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),63242,
+NC,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6775,
+NC,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6745,
+NC,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.003,
+NC,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0698,
+NC,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0108,
+NC,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0591,
+NC,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2527,
+NC,202404,202410,Total call center volume (number of calls),28195,"C3, C4, C6"
+NC,202404,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202404,202410,Average call center abandonment rate,0.005,"C3, C4, C6"
+NC,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),214249,
+NC,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),273915,
+NC,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),193930,
+NC,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),193191,
+NC,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),739,
+NC,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15267,
+NC,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2636,
+NC,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12631,
+NC,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),64718,
+NC,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.708,
+NC,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7053,
+NC,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0027,
+NC,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0557,
+NC,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0096,
+NC,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0461,
+NC,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2363,
+NC,202403,202410,Total call center volume (number of calls),28005,"C3, C4, C6"
+NC,202403,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202403,202410,Average call center abandonment rate,0.008,"C3, C4, C6"
+NC,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),210662,
+NC,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),289110,
+NC,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),207820,
+NC,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),207329,
+NC,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),491,
+NC,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12288,
+NC,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2115,
+NC,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10173,
+NC,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),69002,
+NC,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7188,
+NC,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7171,
+NC,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0017,
+NC,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0425,
+NC,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0073,
+NC,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0352,
+NC,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2387,
+NC,202402,202410,Total call center volume (number of calls),31029,"C3, C4, C6"
+NC,202402,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202402,202410,Average call center abandonment rate,0.012,"C3, C4, C6"
+NC,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),206004,
+NC,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),259636,
+NC,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),189145,
+NC,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),188524,
+NC,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),621,
+NC,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),11286,
+NC,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2129,
+NC,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9157,
+NC,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),59205,
+NC,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7285,
+NC,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7261,
+NC,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0024,
+NC,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0435,
+NC,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0082,
+NC,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0353,
+NC,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.228,
+NC,202401,202410,Total call center volume (number of calls),35413,"C3, C4, C6"
+NC,202401,202410,Average call center wait time (minutes),1,"C3, C4, C6"
+NC,202401,202410,Average call center abandonment rate,0.067,"C3, C4, C6"
+NC,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),239293,
+NC,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),275582,
+NC,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),182750,
+NC,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),181797,
+NC,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),953,
+NC,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14823,
+NC,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2956,
+NC,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11867,
+NC,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),78009,
+NC,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6631,
+NC,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6597,
+NC,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0035,
+NC,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0538,
+NC,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0107,
+NC,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0431,
+NC,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2831,
+NC,202312,202410,Total call center volume (number of calls),25099,"C3, C4, C6"
+NC,202312,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202312,202410,Average call center abandonment rate,0.015,"C3, C4, C6"
+NC,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),192087,
+NC,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),188607,
+NC,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),112937,
+NC,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),112043,
+NC,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),894,
+NC,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19237,
+NC,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2703,
+NC,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16534,
+NC,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),56433,
+NC,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5988,
+NC,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5941,
+NC,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0047,
+NC,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.102,
+NC,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0143,
+NC,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0877,
+NC,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2992,
+NC,202311,202410,Total call center volume (number of calls),23461,"C3, C4, C6"
+NC,202311,202410,Average call center wait time (minutes),1,"C3, C4, C6"
+NC,202311,202410,Average call center abandonment rate,0.028,"C3, C4, C6"
+NC,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),200797,
+NC,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),201976,
+NC,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),163456,
+NC,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),162465,
+NC,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),991,
+NC,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33047,
+NC,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4058,
+NC,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),28989,
+NC,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5473,
+NC,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8093,
+NC,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8044,
+NC,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0049,
+NC,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1636,
+NC,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0201,
+NC,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1435,
+NC,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0271,
+NC,202310,202410,Total call center volume (number of calls),23054,"C3, C4, C6"
+NC,202310,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202310,202410,Average call center abandonment rate,0.008,"C3, C4, C6"
+NC,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),167226,
+NC,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),182924,
+NC,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),115996,
+NC,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),115298,
+NC,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),698,
+NC,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),29166,
+NC,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3508,
+NC,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),25658,
+NC,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),37762,
+NC,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6341,
+NC,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6303,
+NC,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0038,
+NC,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1594,
+NC,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0192,
+NC,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1403,
+NC,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2064,
+NC,202309,202410,Total call center volume (number of calls),21412,"C3, C4, C6"
+NC,202309,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202309,202410,Average call center abandonment rate,0.016,"C3, C4, C6"
+NC,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),182438,
+NC,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),182515,
+NC,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),122008,
+NC,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),121282,
+NC,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),726,
+NC,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),31526,
+NC,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3980,
+NC,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),27546,
+NC,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),28981,
+NC,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6685,
+NC,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6645,
+NC,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.004,
+NC,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1727,
+NC,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0218,
+NC,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1509,
+NC,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1588,
+NC,202308,202410,Total call center volume (number of calls),22894,"C3, C4, C6"
+NC,202308,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202308,202410,Average call center abandonment rate,0.006,"C3, C4, C6"
+NC,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),165525,
+NC,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),188400,
+NC,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),124296,
+NC,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),123502,
+NC,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),794,
+NC,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33300,
+NC,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3584,
+NC,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29716,
+NC,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),30804,
+NC,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6597,
+NC,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6555,
+NC,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0042,
+NC,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1768,
+NC,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.019,
+NC,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1577,
+NC,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1635,
+NC,202307,202410,Total call center volume (number of calls),20238,"C3, C4, C6"
+NC,202307,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202307,202410,Average call center abandonment rate,0.005,"C3, C4, C6"
+NC,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),172976,
+NC,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),185093,
+NC,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),137896,
+NC,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),136846,
+NC,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1050,
+NC,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),35099,
+NC,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5053,
+NC,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),30046,
+NC,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12098,
+NC,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.745,
+NC,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7393,
+NC,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0057,
+NC,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1896,
+NC,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0273,
+NC,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1623,
+NC,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0654,
+NC,202306,202410,Total call center volume (number of calls),20155,"C3, C4, C6"
+NC,202306,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202306,202410,Average call center abandonment rate,0.002,"C3, C4, C6"
+NC,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),125702,
+NC,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NC,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NC,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NC,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NC,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NC,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NC,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NC,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NC,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NC,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NC,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NC,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NC,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NC,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NC,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NC,202305,202410,Total call center volume (number of calls),21308,"C3, C4, C6"
+NC,202305,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202305,202410,Average call center abandonment rate,0.01,"C3, C4, C6"
+NC,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),134292,
+NC,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NC,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NC,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NC,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NC,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NC,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NC,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NC,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NC,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NC,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NC,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NC,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NC,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NC,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NC,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NC,202304,202410,Total call center volume (number of calls),19018,"C3, C4, C6"
+NC,202304,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202304,202410,Average call center abandonment rate,0.01,"C3, C4, C6"
+NC,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+NC,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NC,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NC,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NC,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NC,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NC,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NC,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NC,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NC,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NC,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NC,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NC,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NC,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NC,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NC,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NC,202303,202410,Total call center volume (number of calls),22473,"C3, C4, C6"
+NC,202303,202410,Average call center wait time (minutes),0,"C3, C4, C6"
+NC,202303,202410,Average call center abandonment rate,0.01,"C3, C4, C6"
+ND,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7641,
+ND,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7896,
+ND,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6086,
+ND,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3129,
+ND,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2957,
+ND,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1536,
+ND,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),628,
+ND,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),908,
+ND,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),274,
+ND,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7708,
+ND,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3963,
+ND,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3745,
+ND,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1945,
+ND,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0795,
+ND,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.115,
+ND,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0347,
+ND,202407,202410,Total call center volume (number of calls),27995,"C4, C5"
+ND,202407,202410,Average call center wait time (minutes),1,"C4, C5, C6"
+ND,202407,202410,Average call center abandonment rate,0.032,"C4, C5"
+ND,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7070,
+ND,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7924,
+ND,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6072,
+ND,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3340,
+ND,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2732,
+ND,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1520,
+ND,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),551,
+ND,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),969,
+ND,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),332,
+ND,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7663,
+ND,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4215,
+ND,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3448,
+ND,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1918,
+ND,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0695,
+ND,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1223,
+ND,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0419,
+ND,202406,202410,Total call center volume (number of calls),26058,"C4, C5"
+ND,202406,202410,Average call center wait time (minutes),1,"C4, C5, C6"
+ND,202406,202410,Average call center abandonment rate,0.023,"C4, C5"
+ND,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6920,
+ND,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),8959,
+ND,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6420,
+ND,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3372,
+ND,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3048,
+ND,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2303,
+ND,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),765,
+ND,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1538,
+ND,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),236,
+ND,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7166,
+ND,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3764,
+ND,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3402,
+ND,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2571,
+ND,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0854,
+ND,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1717,
+ND,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0263,
+ND,202405,202410,Total call center volume (number of calls),29087,"C4, C5"
+ND,202405,202410,Average call center wait time (minutes),2,"C4, C5, C6"
+ND,202405,202410,Average call center abandonment rate,0.046,"C4, C5"
+ND,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),9647,
+ND,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),11255,
+ND,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6735,
+ND,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2977,
+ND,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3758,
+ND,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4380,
+ND,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1443,
+ND,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2937,
+ND,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),140,
+ND,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5984,
+ND,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2645,
+ND,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3339,
+ND,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3892,
+ND,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1282,
+ND,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.261,
+ND,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0124,
+ND,202404,202410,Total call center volume (number of calls),31236,"C4, C5"
+ND,202404,202410,Average call center wait time (minutes),3,"C4, C5, C6"
+ND,202404,202410,Average call center abandonment rate,0.086,"C4, C5"
+ND,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10503,
+ND,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),13600,
+ND,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6977,
+ND,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3043,
+ND,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3934,
+ND,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6297,
+ND,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1877,
+ND,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4420,
+ND,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),326,
+ND,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.513,
+ND,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2238,
+ND,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2893,
+ND,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.463,
+ND,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.138,
+ND,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.325,
+ND,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.024,
+ND,202403,202410,Total call center volume (number of calls),30102,"C4, C5"
+ND,202403,202410,Average call center wait time (minutes),3,"C4, C5, C6"
+ND,202403,202410,Average call center abandonment rate,0.096,"C4, C5"
+ND,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12936,
+ND,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10833,
+ND,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6113,
+ND,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2909,
+ND,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3204,
+ND,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4660,
+ND,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1507,
+ND,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3153,
+ND,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),60,
+ND,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5643,
+ND,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2685,
+ND,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2958,
+ND,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4302,
+ND,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1391,
+ND,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2911,
+ND,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0055,
+ND,202402,202410,Total call center volume (number of calls),33475,"C4, C5"
+ND,202402,202410,Average call center wait time (minutes),5,"C4, C5, C6"
+ND,202402,202410,Average call center abandonment rate,0.16,"C4, C5"
+ND,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7196,
+ND,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10811,
+ND,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),5978,
+ND,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2936,
+ND,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3042,
+ND,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4700,
+ND,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1233,
+ND,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3467,
+ND,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),133,
+ND,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.553,
+ND,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2716,
+ND,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2814,
+ND,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4347,
+ND,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1141,
+ND,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3207,
+ND,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0123,
+ND,202401,202410,Total call center volume (number of calls),45656,"C4, C5"
+ND,202401,202410,Average call center wait time (minutes),7,"C4, C5, C6"
+ND,202401,202410,Average call center abandonment rate,0.272,"C4, C5"
+ND,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),11355,
+ND,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),11823,
+ND,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6710,
+ND,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3452,
+ND,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3258,
+ND,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5016,
+ND,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1134,
+ND,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3882,
+ND,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),97,
+ND,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5675,
+ND,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.292,
+ND,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2756,
+ND,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4243,
+ND,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0959,
+ND,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3283,
+ND,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0082,
+ND,202312,202410,Total call center volume (number of calls),40888,"C4, C5"
+ND,202312,202410,Average call center wait time (minutes),8,"C4, C5, C6"
+ND,202312,202410,Average call center abandonment rate,0.302,"C4, C5"
+ND,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12072,
+ND,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10092,
+ND,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6005,
+ND,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3206,
+ND,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2799,
+ND,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3967,
+ND,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1131,
+ND,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2836,
+ND,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),120,
+ND,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.595,
+ND,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3177,
+ND,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2773,
+ND,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3931,
+ND,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1121,
+ND,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.281,
+ND,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0119,
+ND,202311,202410,Total call center volume (number of calls),47177,"C4, C5"
+ND,202311,202410,Average call center wait time (minutes),7,"C4, C5, C6"
+ND,202311,202410,Average call center abandonment rate,0.261,"C4, C5"
+ND,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10141,
+ND,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12614,
+ND,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7199,
+ND,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3485,
+ND,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3714,
+ND,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5263,
+ND,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1550,
+ND,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3713,
+ND,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),152,
+ND,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5707,
+ND,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2763,
+ND,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2944,
+ND,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4172,
+ND,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1229,
+ND,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2944,
+ND,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0121,
+ND,202310,202410,Total call center volume (number of calls),46409,"C4, C5"
+ND,202310,202410,Average call center wait time (minutes),3,"C4, C5, C6"
+ND,202310,202410,Average call center abandonment rate,0.155,"C4, C5"
+ND,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15342,
+ND,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10549,
+ND,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6260,
+ND,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3248,
+ND,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3012,
+ND,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4121,
+ND,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1617,
+ND,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2504,
+ND,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),168,
+ND,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5934,
+ND,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3079,
+ND,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2855,
+ND,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3907,
+ND,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1533,
+ND,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2374,
+ND,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0159,
+ND,202309,202410,Total call center volume (number of calls),38192,"C4, C5"
+ND,202309,202410,Average call center wait time (minutes),2,"C4, C5, C6"
+ND,202309,202410,Average call center abandonment rate,0.062,"C4, C5"
+ND,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15889,
+ND,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),11539,
+ND,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7057,
+ND,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3252,
+ND,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3805,
+ND,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4340,
+ND,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1829,
+ND,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2511,
+ND,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),142,
+ND,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6116,
+ND,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2818,
+ND,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3298,
+ND,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3761,
+ND,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1585,
+ND,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2176,
+ND,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0123,
+ND,202308,202410,Total call center volume (number of calls),32490,"C4, C5"
+ND,202308,202410,Average call center wait time (minutes),1,"C4, C5, C6"
+ND,202308,202410,Average call center abandonment rate,0.063,"C4, C5"
+ND,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),14580,
+ND,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),13028,
+ND,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),5596,
+ND,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2036,
+ND,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3560,
+ND,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6946,
+ND,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1938,
+ND,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5008,
+ND,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),486,
+ND,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4295,
+ND,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1563,
+ND,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2733,
+ND,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5332,
+ND,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1488,
+ND,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3844,
+ND,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0373,
+ND,202307,202410,Total call center volume (number of calls),30737,"C4, C5"
+ND,202307,202410,Average call center wait time (minutes),1,"C4, C5, C6"
+ND,202307,202410,Average call center abandonment rate,0.082,"C4, C5"
+ND,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15650,
+ND,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12900,
+ND,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),5283,
+ND,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3141,
+ND,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2142,
+ND,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6874,
+ND,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1727,
+ND,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5147,
+ND,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),743,
+ND,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4095,
+ND,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2435,
+ND,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.166,
+ND,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5329,
+ND,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1339,
+ND,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.399,
+ND,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0576,
+ND,202306,202410,Total call center volume (number of calls),30639,"C4, C5"
+ND,202306,202410,Average call center wait time (minutes),1,"C4, C5, C6"
+ND,202306,202410,Average call center abandonment rate,0.04,"C4, C5"
+ND,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),19601,
+ND,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12048,
+ND,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4271,
+ND,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2077,
+ND,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2194,
+ND,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5144,
+ND,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),978,
+ND,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4166,
+ND,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2633,
+ND,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3545,
+ND,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1724,
+ND,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1821,
+ND,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.427,
+ND,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0812,
+ND,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3458,
+ND,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2185,
+ND,202305,202410,Total call center volume (number of calls),30199,"C4, C5"
+ND,202305,202410,Average call center wait time (minutes),2,"C4, C5, C6"
+ND,202305,202410,Average call center abandonment rate,0.114,"C4, C5"
+ND,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15559,
+ND,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+ND,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+ND,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+ND,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+ND,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+ND,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+ND,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+ND,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+ND,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+ND,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+ND,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+ND,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+ND,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+ND,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+ND,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+ND,202304,202410,Total call center volume (number of calls),28393,"C4, C5"
+ND,202304,202410,Average call center wait time (minutes),12,"C4, C5, C6"
+ND,202304,202410,Average call center abandonment rate,0.544,"C4, C5"
+ND,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+ND,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+ND,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+ND,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+ND,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+ND,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+ND,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+ND,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+ND,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+ND,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+ND,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+ND,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+ND,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+ND,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+ND,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+ND,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+ND,202303,202410,Total call center volume (number of calls),35424,"C4, C5"
+ND,202303,202410,Average call center wait time (minutes),10,"C4, C5, C6"
+ND,202303,202410,Average call center abandonment rate,0.551,"C4, C5"
+NE,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),30925,
+NE,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),30685,
+NE,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),17288,
+NE,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),12008,
+NE,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5280,
+NE,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3932,
+NE,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2134,
+NE,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1798,
+NE,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9465,
+NE,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5634,
+NE,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3913,
+NE,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1721,
+NE,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1281,
+NE,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0695,
+NE,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0586,
+NE,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3085,
+NE,202407,202410,Total call center volume (number of calls),51636,"C4, C5"
+NE,202407,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202407,202410,Average call center abandonment rate,0.101,"C3, C4, C5, C6"
+NE,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),29740,
+NE,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),24409,
+NE,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14050,
+NE,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10139,
+NE,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3911,
+NE,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2627,
+NE,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1693,
+NE,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),934,
+NE,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7732,
+NE,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5756,
+NE,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4154,
+NE,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1602,
+NE,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1076,
+NE,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0694,
+NE,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0383,
+NE,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3168,
+NE,202406,202410,Total call center volume (number of calls),45908,"C4, C5"
+NE,202406,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202406,202410,Average call center abandonment rate,0.103,"C3, C4, C5, C6"
+NE,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),28342,
+NE,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),22027,
+NE,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12138,
+NE,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8823,
+NE,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3315,
+NE,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2285,
+NE,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1506,
+NE,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),779,
+NE,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7604,
+NE,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5511,
+NE,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4006,
+NE,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1505,
+NE,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1037,
+NE,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0684,
+NE,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0354,
+NE,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3452,
+NE,202405,202410,Total call center volume (number of calls),48656,"C4, C5"
+NE,202405,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202405,202410,Average call center abandonment rate,0.107,"C3, C4, C5, C6"
+NE,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),24709,
+NE,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),27221,
+NE,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11641,
+NE,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8725,
+NE,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2916,
+NE,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3567,
+NE,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2733,
+NE,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),834,
+NE,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12013,
+NE,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4276,
+NE,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3205,
+NE,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1071,
+NE,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.131,
+NE,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1004,
+NE,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0306,
+NE,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4413,
+NE,202404,202410,Total call center volume (number of calls),49788,"C4, C5"
+NE,202404,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202404,202410,Average call center abandonment rate,0.115,"C3, C4, C5, C6"
+NE,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),22842,
+NE,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),24782,
+NE,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10436,
+NE,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7749,
+NE,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2687,
+NE,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3239,
+NE,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2585,
+NE,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),654,
+NE,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11107,
+NE,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4211,
+NE,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3127,
+NE,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1084,
+NE,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1307,
+NE,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1043,
+NE,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0264,
+NE,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4482,
+NE,202403,202410,Total call center volume (number of calls),50373,"C4, C5"
+NE,202403,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202403,202410,Average call center abandonment rate,0.124,"C3, C4, C5, C6"
+NE,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),30882,
+NE,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),27121,
+NE,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10795,
+NE,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8157,
+NE,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2638,
+NE,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3369,
+NE,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2586,
+NE,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),783,
+NE,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12957,
+NE,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.398,
+NE,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3008,
+NE,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0973,
+NE,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1242,
+NE,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0954,
+NE,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0289,
+NE,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4777,
+NE,202402,202410,Total call center volume (number of calls),56484,"C4, C5"
+NE,202402,202410,Average call center wait time (minutes),5,"C3, C4, C5"
+NE,202402,202410,Average call center abandonment rate,0.099,"C3, C4, C5, C6"
+NE,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),24856,
+NE,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),23733,
+NE,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9058,
+NE,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7196,
+NE,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1862,
+NE,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2564,
+NE,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1988,
+NE,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),576,
+NE,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12111,
+NE,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3817,
+NE,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3032,
+NE,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0785,
+NE,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.108,
+NE,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0838,
+NE,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0243,
+NE,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5103,
+NE,202401,202410,Total call center volume (number of calls),67730,"C4, C5"
+NE,202401,202410,Average call center wait time (minutes),5,"C3, C4, C5"
+NE,202401,202410,Average call center abandonment rate,0.099,"C3, C4, C5, C6"
+NE,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),25915,
+NE,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),31579,
+NE,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11146,
+NE,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9200,
+NE,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1946,
+NE,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3801,
+NE,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2810,
+NE,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),991,
+NE,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),16632,
+NE,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.353,
+NE,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2913,
+NE,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0616,
+NE,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1204,
+NE,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.089,
+NE,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0314,
+NE,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5267,
+NE,202312,202410,Total call center volume (number of calls),56502,"C4, C5"
+NE,202312,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202312,202410,Average call center abandonment rate,0.1,"C3, C4, C5, C6"
+NE,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),27250,
+NE,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),36029,
+NE,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12088,
+NE,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9961,
+NE,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2127,
+NE,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4140,
+NE,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3192,
+NE,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),948,
+NE,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19801,
+NE,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3355,
+NE,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2765,
+NE,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.059,
+NE,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1149,
+NE,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0886,
+NE,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0263,
+NE,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5496,
+NE,202311,202410,Total call center volume (number of calls),57042,"C4, C5"
+NE,202311,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202311,202410,Average call center abandonment rate,0.099,"C3, C4, C5, C6"
+NE,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),33485,
+NE,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),41756,
+NE,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14869,
+NE,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11376,
+NE,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3493,
+NE,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5107,
+NE,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3122,
+NE,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1985,
+NE,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),21780,
+NE,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3561,
+NE,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2724,
+NE,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0837,
+NE,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1223,
+NE,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0748,
+NE,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0475,
+NE,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5216,
+NE,202310,202410,Total call center volume (number of calls),54641,"C4, C5"
+NE,202310,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202310,202410,Average call center abandonment rate,0.109,"C3, C4, C5, C6"
+NE,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),40345,
+NE,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),43530,
+NE,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),17716,
+NE,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),12799,
+NE,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4917,
+NE,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6120,
+NE,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3273,
+NE,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2847,
+NE,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19694,
+NE,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.407,
+NE,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.294,
+NE,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.113,
+NE,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1406,
+NE,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0752,
+NE,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0654,
+NE,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4524,
+NE,202309,202410,Total call center volume (number of calls),49514,"C4, C5"
+NE,202309,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202309,202410,Average call center abandonment rate,0.106,"C3, C4, C5, C6"
+NE,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),43702,
+NE,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),39114,
+NE,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),16691,
+NE,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11425,
+NE,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5266,
+NE,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4219,
+NE,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2213,
+NE,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2006,
+NE,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18204,
+NE,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4267,
+NE,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2921,
+NE,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1346,
+NE,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1079,
+NE,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0566,
+NE,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0513,
+NE,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4654,
+NE,202308,202410,Total call center volume (number of calls),52404,"C4, C5"
+NE,202308,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202308,202410,Average call center abandonment rate,0.111,"C3, C4, C5, C6"
+NE,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),41321,
+NE,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),39610,
+NE,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),18175,
+NE,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),12488,
+NE,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5687,
+NE,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5941,
+NE,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3135,
+NE,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2806,
+NE,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15494,
+NE,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4588,
+NE,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3153,
+NE,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1436,
+NE,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.15,
+NE,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0791,
+NE,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0708,
+NE,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3912,
+NE,202307,202410,Total call center volume (number of calls),44435,"C4, C5"
+NE,202307,202410,Average call center wait time (minutes),5,"C3, C4, C5"
+NE,202307,202410,Average call center abandonment rate,0.126,"C3, C4, C5, C6"
+NE,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),37052,
+NE,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),29598,R8
+NE,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),15524,R8
+NE,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10072,R8
+NE,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5452,
+NE,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4386,
+NE,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2476,
+NE,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1910,
+NE,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9688,
+NE,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5245,R8
+NE,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3403,R8
+NE,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1842,R8
+NE,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1482,R8
+NE,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0837,R8
+NE,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0645,R8
+NE,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3273,R8
+NE,202306,202410,Total call center volume (number of calls),43114,"C4, C5"
+NE,202306,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202306,202410,Average call center abandonment rate,0.121,"C3, C4, C5, C6"
+NE,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),34929,R2
+NE,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),24619,R2
+NE,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13395,"R2, R8"
+NE,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2114,"R2, R8"
+NE,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11281,R2
+NE,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4280,R2
+NE,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2045,R2
+NE,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2235,R2
+NE,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6944,R2
+NE,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5441,"R2, R8"
+NE,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0859,"R2, R8"
+NE,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4582,R2
+NE,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1738,R2
+NE,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0831,R2
+NE,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0908,R2
+NE,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2821,R2
+NE,202305,202410,Total call center volume (number of calls),41924,"C4, C5"
+NE,202305,202410,Average call center wait time (minutes),5,"C3, C4, C5"
+NE,202305,202410,Average call center abandonment rate,0.124,"C3, C4, C5, C6"
+NE,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),26409,
+NE,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),8105,
+NE,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4970,
+NE,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1505,
+NE,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3465,
+NE,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),659,
+NE,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),408,
+NE,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),251,
+NE,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2476,
+NE,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6132,
+NE,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1857,
+NE,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4275,
+NE,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0813,
+NE,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0503,
+NE,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.031,
+NE,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3055,
+NE,202304,202410,Total call center volume (number of calls),36525,"C4, C5"
+NE,202304,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202304,202410,Average call center abandonment rate,0.123,"C3, C4, C5, C6"
+NE,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),21617,
+NE,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NE,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NE,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NE,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NE,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NE,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NE,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NE,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NE,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NE,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NE,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NE,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NE,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NE,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NE,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NE,202303,202410,Total call center volume (number of calls),44710,"C4, C5"
+NE,202303,202410,Average call center wait time (minutes),4,"C3, C4, C5"
+NE,202303,202410,Average call center abandonment rate,0.108,"C3, C4, C5, C6"
+NH,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12395,
+NH,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10545,
+NH,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9177,
+NH,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8325,
+NH,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),852,
+NH,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),991,R4
+NH,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),144,
+NH,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),847,R4
+NH,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),377,
+NH,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8703,
+NH,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7895,
+NH,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0808,
+NH,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.094,R4
+NH,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0137,
+NH,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0803,R4
+NH,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0358,
+NH,202407,202410,Total call center volume (number of calls),32278,"C4, C5"
+NH,202407,202410,Average call center wait time (minutes),3,"C1, C2, C4, C5, C6"
+NH,202407,202410,Average call center abandonment rate,0.06,"C4, C5, C6"
+NH,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10545,
+NH,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10319,
+NH,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9019,
+NH,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8210,
+NH,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),809,
+NH,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),921,R4
+NH,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),127,
+NH,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),794,R4
+NH,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),379,
+NH,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.874,
+NH,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7956,
+NH,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0784,
+NH,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0893,R4
+NH,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0123,
+NH,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0769,R4
+NH,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0367,
+NH,202406,202410,Total call center volume (number of calls),26801,"C4, C5"
+NH,202406,202410,Average call center wait time (minutes),3,"C1, C2, C4, C5, C6"
+NH,202406,202410,Average call center abandonment rate,0.04,"C4, C5, C6"
+NH,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10319,
+NH,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10803,
+NH,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9326,
+NH,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8335,
+NH,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),991,
+NH,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1105,R4
+NH,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),190,
+NH,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),915,R4
+NH,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),372,
+NH,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8633,
+NH,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7715,
+NH,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0917,
+NH,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1023,R4
+NH,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0176,
+NH,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0847,R4
+NH,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0344,
+NH,202405,202410,Total call center volume (number of calls),29196,"C4, C5"
+NH,202405,202410,Average call center wait time (minutes),3,"C1, C2, C4, C5, C6"
+NH,202405,202410,Average call center abandonment rate,0.04,"C4, C5, C6"
+NH,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10803,
+NH,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10257,
+NH,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9183,
+NH,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7774,
+NH,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1409,
+NH,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),991,R4
+NH,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),185,
+NH,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),806,R4
+NH,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),83,
+NH,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8953,
+NH,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7579,
+NH,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1374,
+NH,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0966,R4
+NH,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.018,
+NH,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0786,R4
+NH,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0081,
+NH,202404,202410,Total call center volume (number of calls),30622,"C4, C5"
+NH,202404,202410,Average call center wait time (minutes),2,"C1, C2, C4, C5, C6"
+NH,202404,202410,Average call center abandonment rate,0.04,"C4, C5, C6"
+NH,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10257,
+NH,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10738,
+NH,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9750,
+NH,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8427,
+NH,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1323,
+NH,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),895,R4
+NH,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),169,
+NH,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),726,R4
+NH,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),93,
+NH,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.908,
+NH,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7848,
+NH,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1232,
+NH,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0833,R4
+NH,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0157,
+NH,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0676,R4
+NH,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0087,
+NH,202403,202410,Total call center volume (number of calls),31530,"C4, C5"
+NH,202403,202410,Average call center wait time (minutes),3,"C1, C2, C4, C5, C6"
+NH,202403,202410,Average call center abandonment rate,0.04,"C4, C5, C6"
+NH,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10738,
+NH,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),8862,
+NH,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),8019,
+NH,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7032,
+NH,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),987,
+NH,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),717,R4
+NH,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),121,
+NH,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),596,R4
+NH,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),126,
+NH,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9049,
+NH,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7935,
+NH,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1114,
+NH,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0809,R4
+NH,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0137,
+NH,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0673,R4
+NH,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0142,
+NH,202402,202410,Total call center volume (number of calls),33449,"C4, C5"
+NH,202402,202410,Average call center wait time (minutes),4,"C1, C2, C4, C5, C6"
+NH,202402,202410,Average call center abandonment rate,0.05,"C4, C5, C6"
+NH,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),8862,
+NH,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),8924,
+NH,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),8109,
+NH,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7250,
+NH,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),859,
+NH,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),518,R4
+NH,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),113,
+NH,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),405,R4
+NH,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),297,
+NH,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9087,
+NH,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8124,
+NH,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0963,
+NH,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.058,R4
+NH,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0127,
+NH,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0454,R4
+NH,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0333,
+NH,202401,202410,Total call center volume (number of calls),40989,"C4, C5"
+NH,202401,202410,Average call center wait time (minutes),7,"C1, C2, C4, C5, C6"
+NH,202401,202410,Average call center abandonment rate,0.06,"C4, C5, C6"
+NH,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),8924,
+NH,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12274,
+NH,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10273,
+NH,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9269,
+NH,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1004,
+NH,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1406,R4
+NH,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),287,
+NH,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1119,R4
+NH,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),595,
+NH,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.837,
+NH,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7552,
+NH,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0818,
+NH,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1146,R4
+NH,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0234,
+NH,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0912,R4
+NH,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0485,
+NH,202312,202410,Total call center volume (number of calls),36078,"C4, C5"
+NH,202312,202410,Average call center wait time (minutes),7,"C1, C2, C4, C5, C6"
+NH,202312,202410,Average call center abandonment rate,0.06,"C4, C5, C6"
+NH,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12274,
+NH,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12279,
+NH,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10249,
+NH,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9034,
+NH,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1215,
+NH,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1478,R4
+NH,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),339,
+NH,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1139,R4
+NH,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),552,
+NH,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8347,
+NH,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7357,
+NH,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0989,
+NH,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1204,R4
+NH,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0276,
+NH,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0928,R4
+NH,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.045,
+NH,202311,202410,Total call center volume (number of calls),39822,"C4, C5"
+NH,202311,202410,Average call center wait time (minutes),6,"C1, C2, C4, C5, C6"
+NH,202311,202410,Average call center abandonment rate,0.08,"C4, C5, C6"
+NH,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12279,
+NH,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),14920,
+NH,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10914,
+NH,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8943,
+NH,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1971,
+NH,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3037,R4
+NH,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),605,
+NH,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2432,R4
+NH,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),969,
+NH,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7315,
+NH,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5994,
+NH,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1321,
+NH,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2036,R4
+NH,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0405,
+NH,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.163,R4
+NH,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0649,
+NH,202310,202410,Total call center volume (number of calls),39943,"C4, C5"
+NH,202310,202410,Average call center wait time (minutes),7,"C1, C2, C4, C5, C6"
+NH,202310,202410,Average call center abandonment rate,0.06,"C4, C5, C6"
+NH,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),14920,
+NH,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),14323,
+NH,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10255,
+NH,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7907,
+NH,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2348,
+NH,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2729,R4
+NH,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),529,
+NH,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2200,R4
+NH,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1339,
+NH,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.716,
+NH,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.552,
+NH,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1639,
+NH,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1905,R4
+NH,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0369,
+NH,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1536,R4
+NH,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0935,
+NH,202309,202410,Total call center volume (number of calls),39680,"C4, C5"
+NH,202309,202410,Average call center wait time (minutes),7,"C1, C2, C4, C5, C6"
+NH,202309,202410,Average call center abandonment rate,0.07,"C4, C5, C6"
+NH,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),14323,
+NH,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),18497,
+NH,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10029,
+NH,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7789,
+NH,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2240,
+NH,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6947,
+NH,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),711,
+NH,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6236,
+NH,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1521,
+NH,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5422,
+NH,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4211,
+NH,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1211,
+NH,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3756,
+NH,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0384,
+NH,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3371,
+NH,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0822,
+NH,202308,202410,Total call center volume (number of calls),19137,"C4, C5"
+NH,202308,202410,Average call center wait time (minutes),15,"C1, C2, C4, C5, C6"
+NH,202308,202410,Average call center abandonment rate,0.14,"C4, C5, C6"
+NH,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),18497,
+NH,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),15535,
+NH,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7815,
+NH,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5082,
+NH,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2733,
+NH,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7056,
+NH,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1031,
+NH,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6025,
+NH,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),664,
+NH,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5031,
+NH,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3271,
+NH,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1759,
+NH,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4542,
+NH,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0664,
+NH,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3878,
+NH,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0427,
+NH,202307,202410,Total call center volume (number of calls),16149,"C4, C5"
+NH,202307,202410,Average call center wait time (minutes),15,"C1, C2, C4, C5, C6"
+NH,202307,202410,Average call center abandonment rate,0.13,"C4, C5, C6"
+NH,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15535,
+NH,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),16154,
+NH,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7586,
+NH,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4880,
+NH,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2706,
+NH,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8355,
+NH,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1118,
+NH,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7237,
+NH,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),213,
+NH,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4696,
+NH,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3021,
+NH,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1675,
+NH,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5172,
+NH,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0692,
+NH,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.448,
+NH,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0132,
+NH,202306,202410,Total call center volume (number of calls),17209,"C4, C5"
+NH,202306,202410,Average call center wait time (minutes),12,"C1, C2, C4, C5, C6"
+NH,202306,202410,Average call center abandonment rate,0.12,"C4, C5, C6"
+NH,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),16154,
+NH,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),23236,
+NH,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),8331,
+NH,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4136,
+NH,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4195,
+NH,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14231,
+NH,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3772,
+NH,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10459,
+NH,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),674,
+NH,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3585,
+NH,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.178,
+NH,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1805,
+NH,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.6125,
+NH,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1623,
+NH,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4501,
+NH,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.029,
+NH,202305,202410,Total call center volume (number of calls),15981,"C4, C5"
+NH,202305,202410,Average call center wait time (minutes),11,"C1, C2, C4, C5, C6"
+NH,202305,202410,Average call center abandonment rate,0.12,"C4, C5, C6"
+NH,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23236,
+NH,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),23352,
+NH,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11093,
+NH,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7370,
+NH,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3723,
+NH,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),11258,
+NH,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2523,
+NH,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8735,
+NH,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1001,
+NH,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.475,
+NH,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3156,
+NH,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1594,
+NH,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4821,
+NH,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.108,
+NH,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3741,
+NH,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0429,
+NH,202304,202410,Total call center volume (number of calls),15340,"C4, C5"
+NH,202304,202410,Average call center wait time (minutes),11,"C1, C2, C4, C5, C6"
+NH,202304,202410,Average call center abandonment rate,0.11,"C4, C5, C6"
+NH,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23352,
+NH,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),16599,
+NH,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10473,
+NH,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7150,
+NH,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3323,
+NH,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5854,
+NH,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),934,
+NH,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4920,
+NH,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),272,
+NH,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6309,
+NH,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4307,
+NH,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2002,
+NH,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3527,
+NH,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0563,
+NH,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2964,
+NH,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0164,
+NH,202303,202410,Total call center volume (number of calls),17579,"C4, C5"
+NH,202303,202410,Average call center wait time (minutes),10,"C1, C2, C4, C5, C6"
+NH,202303,202410,Average call center abandonment rate,0.12,"C4, C5, C6"
+NJ,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),109488,
+NJ,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),82461,
+NJ,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),33031,
+NJ,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),24585,
+NJ,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8446,
+NJ,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15995,
+NJ,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4365,
+NJ,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11630,
+NJ,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),33435,
+NJ,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4006,
+NJ,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2981,
+NJ,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1024,
+NJ,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.194,
+NJ,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0529,
+NJ,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.141,
+NJ,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4055,
+NJ,202407,202410,Total call center volume (number of calls),217180,"C3, C4"
+NJ,202407,202410,Average call center wait time (minutes),4,"C3, C4, C6, C13"
+NJ,202407,202410,Average call center abandonment rate,0.035,"C3, C4, C6"
+NJ,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),126718,
+NJ,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),123935,
+NJ,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),52245,
+NJ,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),44410,
+NJ,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7835,
+NJ,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),25046,
+NJ,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4393,
+NJ,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),20653,
+NJ,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),46644,
+NJ,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4216,
+NJ,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3583,
+NJ,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0632,
+NJ,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2021,
+NJ,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0354,
+NJ,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1666,
+NJ,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3764,
+NJ,202406,202410,Total call center volume (number of calls),189272,"C3, C4"
+NJ,202406,202410,Average call center wait time (minutes),3,"C3, C4, C6, C13"
+NJ,202406,202410,Average call center abandonment rate,0.032,"C3, C4, C6"
+NJ,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),93258,
+NJ,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),207282,
+NJ,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),56798,
+NJ,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),48082,
+NJ,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8716,
+NJ,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5862,R4
+NJ,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5617,
+NJ,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),245,R4
+NJ,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),144622,
+NJ,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.274,
+NJ,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.232,
+NJ,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.042,
+NJ,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0283,R4
+NJ,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0271,
+NJ,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0012,R4
+NJ,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6977,
+NJ,202405,202410,Total call center volume (number of calls),205253,"C3, C4"
+NJ,202405,202410,Average call center wait time (minutes),5,"C3, C4, C6, C13"
+NJ,202405,202410,Average call center abandonment rate,0.026,"C3, C4, C6"
+NJ,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),138058,
+NJ,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),189319,
+NJ,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),51686,
+NJ,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),35026,
+NJ,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16660,
+NJ,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7209,R4
+NJ,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6078,
+NJ,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1131,R4
+NJ,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),130424,
+NJ,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.273,
+NJ,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.185,
+NJ,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.088,
+NJ,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0381,R4
+NJ,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0321,
+NJ,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.006,R4
+NJ,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6889,
+NJ,202404,202410,Total call center volume (number of calls),202763,"C3, C4"
+NJ,202404,202410,Average call center wait time (minutes),3,"C3, C4, C6, C13"
+NJ,202404,202410,Average call center abandonment rate,0.035,"C3, C4, C6"
+NJ,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),210628,
+NJ,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),167500,
+NJ,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),41697,
+NJ,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),25248,
+NJ,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16449,
+NJ,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6938,R4
+NJ,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6435,
+NJ,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),503,R4
+NJ,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),118865,
+NJ,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2489,
+NJ,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1507,
+NJ,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0982,
+NJ,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0414,R4
+NJ,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0384,
+NJ,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.003,R4
+NJ,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.7096,
+NJ,202403,202410,Total call center volume (number of calls),198620,"C3, C4"
+NJ,202403,202410,Average call center wait time (minutes),3,"C3, C4, C6, C13"
+NJ,202403,202410,Average call center abandonment rate,0.054,"C3, C4, C6"
+NJ,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),193523,
+NJ,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),166615,
+NJ,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),44320,
+NJ,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),28939,
+NJ,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15381,
+NJ,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9092,
+NJ,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8042,
+NJ,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1050,
+NJ,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),113203,
+NJ,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.266,
+NJ,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1737,
+NJ,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0923,
+NJ,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0546,
+NJ,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0483,
+NJ,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0063,
+NJ,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6794,
+NJ,202402,202410,Total call center volume (number of calls),212256,"C3, C4"
+NJ,202402,202410,Average call center wait time (minutes),3,"C3, C4, C6, C13"
+NJ,202402,202410,Average call center abandonment rate,0.106,"C3, C4, C6"
+NJ,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),172460,
+NJ,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),155512,
+NJ,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),41898,
+NJ,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),27875,
+NJ,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14023,
+NJ,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7144,
+NJ,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6554,
+NJ,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),590,
+NJ,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),106470,
+NJ,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2694,
+NJ,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1792,
+NJ,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0902,
+NJ,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0459,
+NJ,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0421,
+NJ,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0038,
+NJ,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6846,
+NJ,202401,202410,Total call center volume (number of calls),224996,"C3, C4"
+NJ,202401,202410,Average call center wait time (minutes),3,"C3, C4, C6, C13"
+NJ,202401,202410,Average call center abandonment rate,0.152,"C3, C4, C6"
+NJ,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),171501,
+NJ,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),155904,
+NJ,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),37988,
+NJ,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),27724,
+NJ,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10264,
+NJ,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6183,R4
+NJ,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5374,
+NJ,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),809,R4
+NJ,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),111733,
+NJ,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2437,
+NJ,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1778,
+NJ,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0658,
+NJ,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0397,R4
+NJ,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0345,
+NJ,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0052,R4
+NJ,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.7167,
+NJ,202312,202410,Total call center volume (number of calls),161945,"C3, C4"
+NJ,202312,202410,Average call center wait time (minutes),4,"C3, C4, C6, C13"
+NJ,202312,202410,Average call center abandonment rate,0.222,"C3, C4, C6"
+NJ,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),159812,
+NJ,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),154884,
+NJ,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),39897,R8
+NJ,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),24645,R8
+NJ,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15252,R8
+NJ,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6930,R4
+NJ,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5882,
+NJ,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1048,R4
+NJ,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),108057,
+NJ,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2576,R8
+NJ,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1591,R8
+NJ,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0985,R8
+NJ,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0447,R4
+NJ,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.038,
+NJ,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0068,R4
+NJ,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6977,
+NJ,202311,202410,Total call center volume (number of calls),151287,"C3, C4"
+NJ,202311,202410,Average call center wait time (minutes),4,"C3, C4, C6, C13"
+NJ,202311,202410,Average call center abandonment rate,0.222,"C3, C4, C6"
+NJ,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),157745,
+NJ,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),169824,
+NJ,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),41158,
+NJ,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),26652,
+NJ,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14506,
+NJ,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7103,R4
+NJ,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6005,
+NJ,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1098,R4
+NJ,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),121563,
+NJ,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2424,
+NJ,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1569,
+NJ,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0854,
+NJ,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0418,R4
+NJ,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0354,
+NJ,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0065,R4
+NJ,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.7158,
+NJ,202310,202410,Total call center volume (number of calls),168417,"C3, C4"
+NJ,202310,202410,Average call center wait time (minutes),3,"C3, C4, C6, C13"
+NJ,202310,202410,Average call center abandonment rate,0.336,"C3, C4, C6"
+NJ,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),156720,
+NJ,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),166357,
+NJ,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),40186,
+NJ,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),25173,
+NJ,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15013,
+NJ,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7192,R4
+NJ,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5925,
+NJ,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1267,R4
+NJ,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),118979,
+NJ,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2416,
+NJ,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1513,
+NJ,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0902,
+NJ,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0432,R4
+NJ,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0356,
+NJ,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0076,R4
+NJ,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.7152,
+NJ,202309,202410,Total call center volume (number of calls),126141,"C3, C4"
+NJ,202309,202410,Average call center wait time (minutes),2,"C3, C4, C6, C13"
+NJ,202309,202410,Average call center abandonment rate,0.102,"C3, C4, C6"
+NJ,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),170423,
+NJ,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),166822,
+NJ,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),46578,
+NJ,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),25669,
+NJ,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),20909,
+NJ,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8282,R4
+NJ,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6631,
+NJ,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1651,R4
+NJ,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),111962,
+NJ,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2792,
+NJ,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1539,
+NJ,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1253,
+NJ,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0496,R4
+NJ,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0397,
+NJ,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0099,R4
+NJ,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6711,
+NJ,202308,202410,Total call center volume (number of calls),137995,"C3, C4"
+NJ,202308,202410,Average call center wait time (minutes),2,"C3, C4, C6, C13"
+NJ,202308,202410,Average call center abandonment rate,0.288,"C3, C4, C6"
+NJ,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),166233,
+NJ,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),173314,
+NJ,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),53316,
+NJ,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),27374,
+NJ,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),25942,
+NJ,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9800,R4
+NJ,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7316,
+NJ,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2484,R4
+NJ,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),110198,
+NJ,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3076,
+NJ,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1579,
+NJ,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1497,
+NJ,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0565,R4
+NJ,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0422,
+NJ,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0143,R4
+NJ,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.6358,
+NJ,202307,202410,Total call center volume (number of calls),109732,"C3, C4"
+NJ,202307,202410,Average call center wait time (minutes),2,"C3, C4, C6, C13"
+NJ,202307,202410,Average call center abandonment rate,0.188,"C3, C4, C6"
+NJ,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),167351,
+NJ,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),162483,
+NJ,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),54458,
+NJ,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),18906,
+NJ,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),35552,
+NJ,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10675,R4
+NJ,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7001,
+NJ,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3674,R4
+NJ,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),97350,
+NJ,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3352,
+NJ,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1164,
+NJ,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2188,
+NJ,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0657,R4
+NJ,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0431,
+NJ,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0226,R4
+NJ,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5991,
+NJ,202306,202410,Total call center volume (number of calls),76783,"C3, C4"
+NJ,202306,202410,Average call center wait time (minutes),2,"C3, C4, C6, C13"
+NJ,202306,202410,Average call center abandonment rate,0.071,"C3, C4, C6"
+NJ,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),171937,
+NJ,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NJ,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NJ,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NJ,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NJ,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NJ,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NJ,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NJ,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NJ,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NJ,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NJ,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NJ,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NJ,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NJ,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NJ,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NJ,202305,202410,Total call center volume (number of calls),77189,"C3, C4"
+NJ,202305,202410,Average call center wait time (minutes),1,"C3, C4, C6, C13"
+NJ,202305,202410,Average call center abandonment rate,0.031,"C3, C4, C6"
+NJ,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),160774,
+NJ,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NJ,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NJ,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NJ,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NJ,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NJ,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NJ,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NJ,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NJ,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NJ,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NJ,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NJ,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NJ,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NJ,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NJ,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NJ,202304,202410,Total call center volume (number of calls),65587,"C3, C4"
+NJ,202304,202410,Average call center wait time (minutes),1,"C3, C4, C6, C13"
+NJ,202304,202410,Average call center abandonment rate,0.029,"C3, C4, C6"
+NJ,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+NJ,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NJ,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NJ,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NJ,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NJ,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NJ,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NJ,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NJ,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NJ,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NJ,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NJ,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NJ,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NJ,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NJ,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NJ,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NJ,202303,202410,Total call center volume (number of calls),78853,"C3, C4"
+NJ,202303,202410,Average call center wait time (minutes),1,"C3, C4, C6, C13"
+NJ,202303,202410,Average call center abandonment rate,0.028,"C3, C4, C6"
+NM,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),28163,
+NM,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),41507,
+NM,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30731,
+NM,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16377,
+NM,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14354,
+NM,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10707,R4
+NM,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2892,
+NM,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7815,R4
+NM,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),69,
+NM,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7404,
+NM,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3946,
+NM,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3458,
+NM,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.258,R4
+NM,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0697,
+NM,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1883,R4
+NM,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0017,
+NM,202407,202410,Total call center volume (number of calls),151442,"C4, C5"
+NM,202407,202410,Average call center wait time (minutes),7,"C2, C4, C5, C6"
+NM,202407,202410,Average call center abandonment rate,0.039,"C4, C5, C6"
+NM,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),48817,
+NM,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),34458,
+NM,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),27497,
+NM,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),14886,
+NM,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12611,
+NM,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6553,R4
+NM,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2610,
+NM,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3943,R4
+NM,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),408,
+NM,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.798,
+NM,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.432,
+NM,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.366,
+NM,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1902,R4
+NM,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0757,
+NM,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1144,R4
+NM,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0118,
+NM,202406,202410,Total call center volume (number of calls),124648,"C4, C5"
+NM,202406,202410,Average call center wait time (minutes),8,"C2, C4, C5, C6"
+NM,202406,202410,Average call center abandonment rate,0.044,"C4, C5, C6"
+NM,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),41507,
+NM,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),30787,
+NM,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),24375,
+NM,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),12577,
+NM,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11798,
+NM,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5802,R4
+NM,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2375,
+NM,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3427,R4
+NM,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),610,
+NM,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7917,
+NM,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4085,
+NM,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3832,
+NM,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1885,R4
+NM,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0771,
+NM,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1113,R4
+NM,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0198,
+NM,202405,202410,Total call center volume (number of calls),181587,"C4, C5"
+NM,202405,202410,Average call center wait time (minutes),17,"C2, C4, C5, C6"
+NM,202405,202410,Average call center abandonment rate,0.12,"C4, C5, C6"
+NM,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),34458,
+NM,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),38863,
+NM,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),33144,
+NM,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),27048,
+NM,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6096,
+NM,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5562,R4
+NM,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1531,
+NM,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4031,R4
+NM,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),157,
+NM,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8528,
+NM,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.696,
+NM,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1569,
+NM,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1431,R4
+NM,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0394,
+NM,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1037,R4
+NM,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.004,
+NM,202404,202410,Total call center volume (number of calls),222292,"C4, C5"
+NM,202404,202410,Average call center wait time (minutes),47,"C2, C4, C5, C6"
+NM,202404,202410,Average call center abandonment rate,0.222,"C4, C5, C6"
+NM,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),30789,
+NM,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40163,
+NM,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),31742,
+NM,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),25650,
+NM,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6092,
+NM,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7600,R4
+NM,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1291,
+NM,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6309,R4
+NM,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),821,
+NM,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7903,
+NM,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6386,
+NM,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1517,
+NM,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1892,R4
+NM,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0321,
+NM,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1571,R4
+NM,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0204,
+NM,202403,202410,Total call center volume (number of calls),212573,"C4, C5"
+NM,202403,202410,Average call center wait time (minutes),43,"C2, C4, C5, C6"
+NM,202403,202410,Average call center abandonment rate,0.212,"C4, C5, C6"
+NM,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),36391,
+NM,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),36320,
+NM,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),28595,
+NM,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),21142,
+NM,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7453,
+NM,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5938,R4
+NM,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1141,
+NM,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4797,R4
+NM,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1787,
+NM,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7873,
+NM,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5821,
+NM,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2052,
+NM,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1635,R4
+NM,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0314,
+NM,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1321,R4
+NM,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0492,
+NM,202402,202410,Total call center volume (number of calls),247986,"C4, C5"
+NM,202402,202410,Average call center wait time (minutes),46,"C2, C4, C5, C6"
+NM,202402,202410,Average call center abandonment rate,0.228,"C4, C5, C6"
+NM,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),33969,
+NM,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),41596,
+NM,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),34590,
+NM,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),28825,
+NM,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5765,
+NM,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3633,R4
+NM,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),718,
+NM,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2915,R4
+NM,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3373,
+NM,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8316,
+NM,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.693,
+NM,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1386,
+NM,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0873,R4
+NM,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0173,
+NM,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0701,R4
+NM,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0811,
+NM,202401,202410,Total call center volume (number of calls),302621,"C4, C5"
+NM,202401,202410,Average call center wait time (minutes),44,"C2, C4, C5, C6"
+NM,202401,202410,Average call center abandonment rate,0.235,"C4, C5, C6"
+NM,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),38224,
+NM,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),64681,
+NM,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),44670,
+NM,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),36486,
+NM,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8184,
+NM,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14787,R4
+NM,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1021,
+NM,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13766,R4
+NM,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5224,
+NM,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6906,
+NM,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5641,
+NM,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1265,
+NM,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2286,R4
+NM,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0158,
+NM,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2128,R4
+NM,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0808,
+NM,202312,202410,Total call center volume (number of calls),300600,"C4, C5"
+NM,202312,202410,Average call center wait time (minutes),46,"C2, C4, C5, C6"
+NM,202312,202410,Average call center abandonment rate,0.275,"C4, C5, C6"
+NM,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),42175,
+NM,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),66014,
+NM,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),47004,
+NM,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),13358,
+NM,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),33646,
+NM,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10153,R4
+NM,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2094,
+NM,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8059,R4
+NM,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8857,
+NM,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.712,
+NM,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2024,
+NM,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5097,
+NM,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1538,R4
+NM,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0317,
+NM,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1221,R4
+NM,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1342,
+NM,202311,202410,Total call center volume (number of calls),290692,"C4, C5"
+NM,202311,202410,Average call center wait time (minutes),43,"C2, C4, C5, C6"
+NM,202311,202410,Average call center abandonment rate,0.276,"C4, C5, C6"
+NM,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),50214,
+NM,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),79767,
+NM,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),62978,
+NM,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),45688,
+NM,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17290,
+NM,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10965,R4
+NM,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2187,
+NM,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8778,R4
+NM,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5824,
+NM,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7895,
+NM,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5728,
+NM,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2168,
+NM,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1375,R4
+NM,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0274,
+NM,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.11,R4
+NM,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.073,
+NM,202310,202410,Total call center volume (number of calls),281826,"C4, C5"
+NM,202310,202410,Average call center wait time (minutes),38,"C2, C4, C5, C6"
+NM,202310,202410,Average call center abandonment rate,0.248,"C4, C5, C6"
+NM,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),71089,
+NM,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),43992,
+NM,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),34740,
+NM,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),24231,
+NM,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10509,
+NM,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2099,R4
+NM,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1814,
+NM,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),285,R4
+NM,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7153,
+NM,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7897,
+NM,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5508,
+NM,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2389,
+NM,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0477,R4
+NM,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0412,
+NM,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0065,R4
+NM,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1626,
+NM,202309,202410,Total call center volume (number of calls),254600,"C4, C5"
+NM,202309,202410,Average call center wait time (minutes),34,"C2, C4, C5, C6"
+NM,202309,202410,Average call center abandonment rate,0.239,"C4, C5, C6"
+NM,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),64826,
+NM,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),66585,
+NM,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30399,
+NM,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),21702,
+NM,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8697,
+NM,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20587,
+NM,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1435,
+NM,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19152,
+NM,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15599,
+NM,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4565,
+NM,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3259,
+NM,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1306,
+NM,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3092,
+NM,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0216,
+NM,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2876,
+NM,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2343,
+NM,202308,202410,Total call center volume (number of calls),267458,"C4, C5"
+NM,202308,202410,Average call center wait time (minutes),35,"C2, C4, C5, C6"
+NM,202308,202410,Average call center abandonment rate,0.215,"C4, C5, C6"
+NM,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),69024,
+NM,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),71358,
+NM,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),29181,
+NM,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),20324,
+NM,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8857,
+NM,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22516,
+NM,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),526,
+NM,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21990,
+NM,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19661,
+NM,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4089,
+NM,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2848,
+NM,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1241,
+NM,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3155,
+NM,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0074,
+NM,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3082,
+NM,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2755,
+NM,202307,202410,Total call center volume (number of calls),172468,"C4, C5"
+NM,202307,202410,Average call center wait time (minutes),25,"C2, C4, C5, C6"
+NM,202307,202410,Average call center abandonment rate,0.206,"C4, C5, C6"
+NM,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),66585,
+NM,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),91920,
+NM,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),42420,
+NM,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),34984,
+NM,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7436,
+NM,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22794,
+NM,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1816,
+NM,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),20978,
+NM,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),26706,
+NM,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4615,
+NM,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3806,
+NM,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0809,
+NM,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.248,
+NM,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0198,
+NM,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2282,
+NM,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2905,
+NM,202306,202410,Total call center volume (number of calls),179766,"C4, C5"
+NM,202306,202410,Average call center wait time (minutes),28,"C2, C4, C5, C6"
+NM,202306,202410,Average call center abandonment rate,0.234,"C4, C5, C6"
+NM,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),71358,
+NM,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),109800,
+NM,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),35761,
+NM,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),25460,
+NM,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10301,
+NM,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),31605,
+NM,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),431,
+NM,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),31174,
+NM,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),42434,
+NM,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3257,
+NM,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2319,
+NM,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0938,
+NM,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2878,
+NM,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0039,
+NM,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2839,
+NM,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3865,
+NM,202305,202410,Total call center volume (number of calls),163927,"C4, C5"
+NM,202305,202410,Average call center wait time (minutes),20,"C2, C4, C5, C6"
+NM,202305,202410,Average call center abandonment rate,0.193,"C4, C5, C6"
+NM,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),91920,
+NM,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),103107,
+NM,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),43497,
+NM,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),31922,
+NM,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11575,
+NM,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27217,
+NM,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),337,
+NM,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),26880,
+NM,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),32393,
+NM,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4219,
+NM,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3096,
+NM,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1123,
+NM,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.264,
+NM,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0033,
+NM,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2607,
+NM,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3142,
+NM,202304,202410,Total call center volume (number of calls),170897,"C4, C5"
+NM,202304,202410,Average call center wait time (minutes),32,"C2, C4, C5, C6"
+NM,202304,202410,Average call center abandonment rate,0.235,"C4, C5, C6"
+NM,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),212907,R1
+NM,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NM,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NM,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NM,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NM,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NM,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NM,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NM,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NM,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NM,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NM,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NM,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NM,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NM,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NM,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NM,202303,202410,Total call center volume (number of calls),230628,"C4, C5"
+NM,202303,202410,Average call center wait time (minutes),39,"C2, C4, C5, C6"
+NM,202303,202410,Average call center abandonment rate,0.264,"C4, C5, C6"
+NV,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),59688,
+NV,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),68105,
+NV,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),52339,
+NV,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),49481,
+NV,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2858,
+NV,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15766,
+NV,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1882,
+NV,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13884,
+NV,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+NV,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7685,
+NV,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7265,
+NV,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.042,
+NV,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2315,
+NV,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0276,
+NV,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2039,
+NV,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+NV,202407,202410,Total call center volume (number of calls),107404,
+NV,202407,202410,Average call center wait time (minutes),30,C5
+NV,202407,202410,Average call center abandonment rate,0.225,
+NV,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),68105,
+NV,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),82057,
+NV,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),60995,
+NV,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),56245,
+NV,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4750,
+NV,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21062,
+NV,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2701,
+NV,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18361,
+NV,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+NV,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7433,
+NV,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6854,
+NV,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0579,
+NV,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2567,
+NV,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0329,
+NV,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2238,
+NV,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+NV,202406,202410,Total call center volume (number of calls),99953,
+NV,202406,202410,Average call center wait time (minutes),28,C5
+NV,202406,202410,Average call center abandonment rate,0.225,
+NV,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),82057,
+NV,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),70946,
+NV,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),49824,
+NV,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),44121,
+NV,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5703,
+NV,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21122,
+NV,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2764,
+NV,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18358,
+NV,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+NV,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7023,
+NV,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6219,
+NV,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0804,
+NV,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2977,
+NV,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.039,
+NV,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2588,
+NV,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+NV,202405,202410,Total call center volume (number of calls),104804,
+NV,202405,202410,Average call center wait time (minutes),27,C5
+NV,202405,202410,Average call center abandonment rate,0.234,
+NV,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),70946,
+NV,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),90256,
+NV,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),64485,
+NV,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),44409,
+NV,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),20076,
+NV,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),25771,
+NV,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3306,
+NV,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),22465,
+NV,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+NV,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7145,
+NV,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.492,
+NV,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2224,
+NV,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2855,
+NV,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0366,
+NV,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2489,
+NV,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+NV,202404,202410,Total call center volume (number of calls),118770,
+NV,202404,202410,Average call center wait time (minutes),30,C5
+NV,202404,202410,Average call center abandonment rate,0.25,
+NV,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),90256,
+NV,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),116474,
+NV,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),78974,
+NV,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),74196,
+NV,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4778,
+NV,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),37489,
+NV,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2937,
+NV,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34552,
+NV,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11,
+NV,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.678,
+NV,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.637,
+NV,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.041,
+NV,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3219,
+NV,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0252,
+NV,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2966,
+NV,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0001,
+NV,202403,202410,Total call center volume (number of calls),100664,
+NV,202403,202410,Average call center wait time (minutes),20,C5
+NV,202403,202410,Average call center abandonment rate,0.191,
+NV,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),116474,
+NV,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),68762,
+NV,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),58470,
+NV,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),47105,
+NV,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11365,
+NV,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10292,
+NV,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),260,
+NV,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10032,
+NV,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+NV,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8503,
+NV,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.685,
+NV,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1653,
+NV,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1497,
+NV,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0038,
+NV,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1459,
+NV,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+NV,202402,202410,Total call center volume (number of calls),94890,
+NV,202402,202410,Average call center wait time (minutes),19,C5
+NV,202402,202410,Average call center abandonment rate,0.179,
+NV,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),68762,
+NV,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),49895,
+NV,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),43852,
+NV,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),36367,
+NV,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7485,
+NV,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6043,
+NV,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),105,
+NV,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5938,
+NV,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+NV,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8789,
+NV,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7289,
+NV,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.15,
+NV,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1211,
+NV,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0021,
+NV,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.119,
+NV,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+NV,202401,202410,Total call center volume (number of calls),111002,
+NV,202401,202410,Average call center wait time (minutes),28,C5
+NV,202401,202410,Average call center abandonment rate,0.24,
+NV,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),49895,
+NV,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),53992,
+NV,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),48821,
+NV,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),39190,
+NV,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9631,
+NV,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5171,R4
+NV,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),369,
+NV,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4802,R4
+NV,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+NV,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9042,
+NV,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7258,
+NV,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1784,
+NV,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0958,R4
+NV,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0068,
+NV,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0889,R4
+NV,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+NV,202312,202410,Total call center volume (number of calls),89029,C3
+NV,202312,202410,Average call center wait time (minutes),36,C5
+NV,202312,202410,Average call center abandonment rate,0.56,C3
+NV,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),53992,
+NV,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),48917,
+NV,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),40933,
+NV,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),29780,
+NV,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11153,
+NV,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),541,R4
+NV,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),541,
+NV,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+NV,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7443,
+NV,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8368,
+NV,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6088,
+NV,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.228,
+NV,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0111,R4
+NV,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0111,
+NV,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+NV,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1522,
+NV,202311,202410,Total call center volume (number of calls), ,C12
+NV,202311,202410,Average call center wait time (minutes),38,C5
+NV,202311,202410,Average call center abandonment rate, ,C12
+NV,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),48917,
+NV,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),111577,
+NV,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),64944,
+NV,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),30811,
+NV,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),34133,
+NV,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4132,R4
+NV,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4132,
+NV,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+NV,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),42501,
+NV,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5821,
+NV,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2761,
+NV,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3059,
+NV,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.037,R4
+NV,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.037,
+NV,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+NV,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3809,
+NV,202310,202410,Total call center volume (number of calls),100442,"C3, C5"
+NV,202310,202410,Average call center wait time (minutes),34,C5
+NV,202310,202410,Average call center abandonment rate,0.558,"C3, C5, C11"
+NV,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),111577,
+NV,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),101427,
+NV,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),45388,
+NV,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),30811,
+NV,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14577,
+NV,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2565,R4
+NV,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2565,
+NV,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+NV,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),53474,
+NV,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4475,
+NV,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3038,
+NV,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1437,
+NV,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0253,R4
+NV,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0253,
+NV,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+NV,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5272,
+NV,202309,202410,Total call center volume (number of calls),119503,C5
+NV,202309,202410,Average call center wait time (minutes),31,C5
+NV,202309,202410,Average call center abandonment rate,0.255,"C5, C11"
+NV,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),101427,
+NV,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),68611,
+NV,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30109,
+NV,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),27629,
+NV,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2480,
+NV,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),37612,
+NV,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3044,
+NV,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34568,
+NV,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),890,
+NV,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4388,
+NV,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4027,
+NV,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0361,
+NV,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5482,
+NV,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0444,
+NV,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5038,
+NV,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.013,
+NV,202308,202410,Total call center volume (number of calls),118091,C5
+NV,202308,202410,Average call center wait time (minutes),21,C5
+NV,202308,202410,Average call center abandonment rate,0.237,C5
+NV,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),60017,
+NV,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),68611,
+NV,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),25835,
+NV,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),22391,
+NV,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3444,
+NV,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),42776,
+NV,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2751,
+NV,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),40025,
+NV,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+NV,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3765,
+NV,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3263,
+NV,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0502,
+NV,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.6235,
+NV,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0401,
+NV,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5834,
+NV,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+NV,202307,202410,Total call center volume (number of calls),96785,C5
+NV,202307,202410,Average call center wait time (minutes),19,C5
+NV,202307,202410,Average call center abandonment rate,0.216,C5
+NV,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),68611,
+NV,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),78038,
+NV,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30514,
+NV,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),26205,
+NV,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4309,
+NV,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),47524,
+NV,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2921,
+NV,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),44603,
+NV,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+NV,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.391,
+NV,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3358,
+NV,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0552,
+NV,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.609,
+NV,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0374,
+NV,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5716,
+NV,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0,
+NV,202306,202410,Total call center volume (number of calls),107657,C5
+NV,202306,202410,Average call center wait time (minutes),18,C5
+NV,202306,202410,Average call center abandonment rate,0.181,C5
+NV,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),49398,R3
+NV,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),53932,R3
+NV,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),22088,R3
+NV,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16952,R3
+NV,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5136,R3
+NV,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),31176,R3
+NV,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9332,R3
+NV,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21844,R3
+NV,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),668,R3
+NV,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4096,R3
+NV,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3143,R3
+NV,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0952,R3
+NV,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5781,R3
+NV,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.173,R3
+NV,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.405,R3
+NV,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0124,R3
+NV,202305,202410,Total call center volume (number of calls),104960,C5
+NV,202305,202410,Average call center wait time (minutes),13,C5
+NV,202305,202410,Average call center abandonment rate,0.184,C5
+NV,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),63322,R3
+NV,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NV,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NV,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NV,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NV,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NV,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NV,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NV,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NV,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NV,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NV,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NV,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NV,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NV,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NV,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NV,202304,202410,Total call center volume (number of calls),104921,C5
+NV,202304,202410,Average call center wait time (minutes),23,C5
+NV,202304,202410,Average call center abandonment rate,0.221,C5
+NV,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+NV,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NV,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NV,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NV,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NV,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NV,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NV,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NV,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NV,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NV,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NV,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NV,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NV,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NV,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NV,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NV,202303,202410,Total call center volume (number of calls),103455,C5
+NV,202303,202410,Average call center wait time (minutes),23,C5
+NV,202303,202410,Average call center abandonment rate,0.219,C5
+NY,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),437944,
+NY,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),437944,R9
+NY,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),319172,R9
+NY,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),192773,
+NY,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),126399,R9
+NY,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),100660,R4
+NY,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),53627,
+NY,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),47033,R4
+NY,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18112,
+NY,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7288,R9
+NY,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4402,
+NY,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2886,R9
+NY,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2298,R4
+NY,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1225,
+NY,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1074,R4
+NY,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0414,
+NY,202407,202410,Total call center volume (number of calls),679449,"C3, C4, C7"
+NY,202407,202410,Average call center wait time (minutes),2,"C3, C4, C6, C7"
+NY,202407,202410,Average call center abandonment rate,0.026,"C3, C4, C6, C7"
+NY,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),426710,
+NY,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),419452,R9
+NY,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),298722,R9
+NY,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),177838,
+NY,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),120884,R9
+NY,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),105544,R4
+NY,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),54725,
+NY,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),50819,R4
+NY,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15186,
+NY,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7122,R9
+NY,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.424,
+NY,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2882,R9
+NY,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2516,R4
+NY,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1305,
+NY,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1212,R4
+NY,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0362,
+NY,202406,202410,Total call center volume (number of calls),599996,"C3, C4, C7"
+NY,202406,202410,Average call center wait time (minutes),2,"C3, C4, C6, C7"
+NY,202406,202410,Average call center abandonment rate,0.049,"C3, C4, C6, C7"
+NY,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),427803,
+NY,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),528551,R9
+NY,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),342259,R9
+NY,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),187977,
+NY,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),154282,R9
+NY,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),169247,R4
+NY,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),89063,
+NY,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),80184,R4
+NY,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17045,
+NY,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6475,R9
+NY,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3556,
+NY,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2919,R9
+NY,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3202,R4
+NY,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1685,
+NY,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1517,R4
+NY,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0322,
+NY,202405,202410,Total call center volume (number of calls),711732,"C3, C4, C7"
+NY,202405,202410,Average call center wait time (minutes),2,"C3, C4, C6, C7"
+NY,202405,202410,Average call center abandonment rate,0.073,"C3, C4, C6, C7"
+NY,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),519633,
+NY,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),554215,R9
+NY,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),360375,R9
+NY,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),197112,
+NY,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),163263,R9
+NY,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),179788,R4
+NY,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),91135,
+NY,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),88653,R4
+NY,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),14052,
+NY,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6502,R9
+NY,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3557,
+NY,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2946,R9
+NY,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3244,R4
+NY,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1644,
+NY,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.16,R4
+NY,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0254,
+NY,202404,202410,Total call center volume (number of calls),788502,"C3, C4, C7"
+NY,202404,202410,Average call center wait time (minutes),3,"C3, C4, C6, C7"
+NY,202404,202410,Average call center abandonment rate,0.14,"C3, C4, C6, C7"
+NY,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),515473,
+NY,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),549599,R9
+NY,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),357321,R9
+NY,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),180656,
+NY,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),176665,R9
+NY,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),174317,R4
+NY,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),94233,
+NY,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),80084,R4
+NY,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17961,
+NY,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6501,R9
+NY,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3287,
+NY,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3214,R9
+NY,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3172,R4
+NY,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1715,
+NY,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1457,R4
+NY,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0327,
+NY,202403,202410,Total call center volume (number of calls),840868,"C3, C4, C7"
+NY,202403,202410,Average call center wait time (minutes),5,"C3, C4, C6, C7"
+NY,202403,202410,Average call center abandonment rate,0.159,"C3, C4, C6, C7"
+NY,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),546224,
+NY,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),527727,R9
+NY,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),377777,R9
+NY,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),247045,
+NY,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),130732,R9
+NY,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),135171,R4
+NY,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),84865,
+NY,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),50306,R4
+NY,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),14779,
+NY,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7159,R9
+NY,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4681,
+NY,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2477,R9
+NY,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2561,R4
+NY,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1608,
+NY,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0953,R4
+NY,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.028,
+NY,202402,202410,Total call center volume (number of calls),805261,"C3, C4, C7"
+NY,202402,202410,Average call center wait time (minutes),3,"C3, C4, C6, C7"
+NY,202402,202410,Average call center abandonment rate,0.12,"C3, C4, C6, C7"
+NY,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),537158,
+NY,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),498441,R9
+NY,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),354752,R9
+NY,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),213865,
+NY,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),140887,R9
+NY,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),126511,R4
+NY,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),66916,
+NY,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),59595,R4
+NY,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17178,
+NY,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7117,R9
+NY,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4291,
+NY,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2827,R9
+NY,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2538,R4
+NY,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1343,
+NY,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1196,R4
+NY,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0345,
+NY,202401,202410,Total call center volume (number of calls),861412,"C3, C4, C7"
+NY,202401,202410,Average call center wait time (minutes),2,"C3, C4, C6, C7"
+NY,202401,202410,Average call center abandonment rate,0.1,"C3, C4, C6, C7"
+NY,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),498086,
+NY,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),643689,R9
+NY,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),459175,R9
+NY,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),286366,
+NY,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),172809,R9
+NY,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),162850,R4
+NY,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),100539,
+NY,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),62311,R4
+NY,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),21664,
+NY,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7133,R9
+NY,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4449,
+NY,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2685,R9
+NY,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.253,R4
+NY,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1562,
+NY,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0968,R4
+NY,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0337,
+NY,202312,202410,Total call center volume (number of calls),765593,"C3, C4, C7"
+NY,202312,202410,Average call center wait time (minutes),2,"C3, C4, C6, C7"
+NY,202312,202410,Average call center abandonment rate,0.05,"C3, C4, C6, C7"
+NY,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),538186,
+NY,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),546384,R9
+NY,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),367035,R9
+NY,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),197230,
+NY,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),169805,R9
+NY,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),159084,R4
+NY,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),97188,
+NY,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),61896,R4
+NY,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),20265,
+NY,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6718,R9
+NY,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.361,
+NY,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3108,R9
+NY,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2912,R4
+NY,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1779,
+NY,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1133,R4
+NY,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0371,
+NY,202311,202410,Total call center volume (number of calls),766193,"C3, C4, C7"
+NY,202311,202410,Average call center wait time (minutes),1,"C3, C4, C6, C7"
+NY,202311,202410,Average call center abandonment rate,0.031,"C3, C4, C6, C7"
+NY,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),567519,
+NY,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),541754,R9
+NY,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),389142,R9
+NY,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),208472,
+NY,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),180670,R9
+NY,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),136911,R4
+NY,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),87496,
+NY,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),49415,R4
+NY,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15701,
+NY,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7183,R9
+NY,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3848,
+NY,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3335,R9
+NY,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2527,R4
+NY,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1615,
+NY,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0912,R4
+NY,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.029,
+NY,202310,202410,Total call center volume (number of calls),748085,"C3, C4, C7"
+NY,202310,202410,Average call center wait time (minutes),1,"C3, C4, C6, C7"
+NY,202310,202410,Average call center abandonment rate,0.037,"C3, C4, C6, C7"
+NY,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),544360,
+NY,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),520242,R9
+NY,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),366615,R9
+NY,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),182457,
+NY,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),184158,R9
+NY,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),136401,R4
+NY,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),75253,
+NY,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),61148,R4
+NY,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17226,
+NY,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7047,R9
+NY,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3507,
+NY,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.354,R9
+NY,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2622,R4
+NY,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1446,
+NY,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1175,R4
+NY,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0331,
+NY,202309,202410,Total call center volume (number of calls),672624,"C3, C4, C7"
+NY,202309,202410,Average call center wait time (minutes),1,"C3, C4, C6, C7"
+NY,202309,202410,Average call center abandonment rate,0.039,"C3, C4, C6, C7"
+NY,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),525559,
+NY,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),497883,R9
+NY,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),311665,R9
+NY,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),128167,
+NY,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),183498,R9
+NY,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),173479,R4
+NY,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),77056,
+NY,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),96423,R4
+NY,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12739,
+NY,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.626,R9
+NY,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2574,
+NY,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3686,R9
+NY,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3484,R4
+NY,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1548,
+NY,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1937,R4
+NY,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0256,
+NY,202308,202410,Total call center volume (number of calls),732752,"C3, C4, C7"
+NY,202308,202410,Average call center wait time (minutes),0,"C3, C4, C6, C7"
+NY,202308,202410,Average call center abandonment rate,0.03,"C3, C4, C6, C7"
+NY,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),554046,
+NY,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),540118,R9
+NY,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),335846,R9
+NY,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),123277,
+NY,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),212569,R9
+NY,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),179070,R4
+NY,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),84984,
+NY,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),94086,R4
+NY,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),25202,
+NY,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6218,R9
+NY,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2282,
+NY,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3936,R9
+NY,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3315,R4
+NY,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1573,
+NY,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1742,R4
+NY,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0467,
+NY,202307,202410,Total call center volume (number of calls),613206,"C3, C4, C7"
+NY,202307,202410,Average call center wait time (minutes),0,"C3, C4, C6, C7"
+NY,202307,202410,Average call center abandonment rate,0.014,"C3, C4, C6, C7"
+NY,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),520626,
+NY,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),488480,R9
+NY,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),318420,R9
+NY,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),117606,
+NY,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),200814,R9
+NY,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),158937,R4
+NY,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),75045,
+NY,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),83892,R4
+NY,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11123,
+NY,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6519,R9
+NY,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2408,
+NY,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4111,R9
+NY,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3254,R4
+NY,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1536,
+NY,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1717,R4
+NY,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0228,
+NY,202306,202410,Total call center volume (number of calls),605410,"C3, C4, C7"
+NY,202306,202410,Average call center wait time (minutes),0,"C3, C4, C6, C7"
+NY,202306,202410,Average call center abandonment rate,0.009,"C3, C4, C6, C7"
+NY,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),525086,
+NY,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NY,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NY,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NY,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NY,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NY,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NY,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NY,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NY,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NY,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NY,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NY,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NY,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NY,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NY,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NY,202305,202410,Total call center volume (number of calls),550256,"C3, C4, C7"
+NY,202305,202410,Average call center wait time (minutes),0,"C3, C4, C6, C7"
+NY,202305,202410,Average call center abandonment rate,0.011,"C3, C4, C6, C7"
+NY,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),119256,
+NY,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NY,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NY,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NY,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NY,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NY,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NY,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NY,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NY,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NY,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NY,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NY,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NY,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NY,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NY,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NY,202304,202410,Total call center volume (number of calls),413161,"C3, C4, C7"
+NY,202304,202410,Average call center wait time (minutes),1,"C3, C4, C6, C7"
+NY,202304,202410,Average call center abandonment rate,0.042,"C3, C4, C6, C7"
+NY,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+NY,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+NY,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+NY,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+NY,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+NY,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+NY,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+NY,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+NY,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+NY,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+NY,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+NY,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+NY,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+NY,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+NY,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+NY,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+NY,202303,202410,Total call center volume (number of calls),430410,"C3, C4, C7"
+NY,202303,202410,Average call center wait time (minutes),1,"C3, C4, C6, C7"
+NY,202303,202410,Average call center abandonment rate,0.027,"C3, C4, C6, C7"
+OH,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),246892,
+OH,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),241165,
+OH,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),203452,
+OH,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),184146,
+OH,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19306,
+OH,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),25783,
+OH,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6642,
+OH,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19141,
+OH,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11930,
+OH,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8436,
+OH,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7636,
+OH,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0801,
+OH,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1069,
+OH,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0275,
+OH,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0794,
+OH,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0495,
+OH,202407,202410,Total call center volume (number of calls),180553,C3
+OH,202407,202410,Average call center wait time (minutes),1,"C2, C3"
+OH,202407,202410,Average call center abandonment rate,0.01,C3
+OH,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),252200,
+OH,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),223740,
+OH,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),190119,
+OH,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),170966,
+OH,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19153,
+OH,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22612,
+OH,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5871,
+OH,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16741,
+OH,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11009,
+OH,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8497,
+OH,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7641,
+OH,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0856,
+OH,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1011,
+OH,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0262,
+OH,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0748,
+OH,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0492,
+OH,202406,202410,Total call center volume (number of calls),163010,C3
+OH,202406,202410,Average call center wait time (minutes),1,"C2, C3"
+OH,202406,202410,Average call center abandonment rate,0.01,C3
+OH,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),241165,
+OH,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),225412,
+OH,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),184580,
+OH,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),154952,
+OH,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),29628,
+OH,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27075,
+OH,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8628,
+OH,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18447,
+OH,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),13757,
+OH,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8189,
+OH,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6874,
+OH,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1314,
+OH,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1201,
+OH,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0383,
+OH,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0818,
+OH,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.061,
+OH,202405,202410,Total call center volume (number of calls),171915,C3
+OH,202405,202410,Average call center wait time (minutes),1,"C2, C3"
+OH,202405,202410,Average call center abandonment rate,0.01,C3
+OH,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),223740,
+OH,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),195548,
+OH,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),160099,
+OH,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),135089,
+OH,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),25010,
+OH,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),24187,
+OH,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7452,
+OH,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16735,
+OH,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11262,
+OH,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8187,
+OH,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6908,
+OH,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1279,
+OH,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1237,
+OH,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0381,
+OH,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0856,
+OH,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0576,
+OH,202404,202410,Total call center volume (number of calls),183179,C3
+OH,202404,202410,Average call center wait time (minutes),1,"C2, C3"
+OH,202404,202410,Average call center abandonment rate,0.01,C3
+OH,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),225412,
+OH,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),332241,
+OH,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),243031,
+OH,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),187109,
+OH,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),55922,
+OH,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),64039,
+OH,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),20692,
+OH,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),43347,
+OH,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),25171,
+OH,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7315,
+OH,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5632,
+OH,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1683,
+OH,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1927,
+OH,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0623,
+OH,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1305,
+OH,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0758,
+OH,202403,202410,Total call center volume (number of calls),192254,C3
+OH,202403,202410,Average call center wait time (minutes),1,"C2, C3"
+OH,202403,202410,Average call center abandonment rate,0.02,C3
+OH,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),195548,
+OH,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),280189,
+OH,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),211519,
+OH,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),166255,
+OH,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),45264,
+OH,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),50077,
+OH,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),15867,
+OH,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34210,
+OH,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18593,
+OH,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7549,
+OH,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5934,
+OH,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1615,
+OH,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1787,
+OH,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0566,
+OH,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1221,
+OH,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0664,
+OH,202402,202410,Total call center volume (number of calls),227543,C3
+OH,202402,202410,Average call center wait time (minutes),2,"C2, C3"
+OH,202402,202410,Average call center abandonment rate,0.03,C3
+OH,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),332241,
+OH,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),266913,
+OH,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),195963,
+OH,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),153146,
+OH,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),42817,
+OH,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),48909,
+OH,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14605,
+OH,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34304,
+OH,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),22041,
+OH,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7342,
+OH,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5738,
+OH,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1604,
+OH,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1832,
+OH,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0547,
+OH,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1285,
+OH,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0826,
+OH,202401,202410,Total call center volume (number of calls),238741,C3
+OH,202401,202410,Average call center wait time (minutes),2,"C2, C3"
+OH,202401,202410,Average call center abandonment rate,0.04,C3
+OH,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),280189,
+OH,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),283694,
+OH,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),206673,
+OH,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),163566,
+OH,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),43107,
+OH,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),47063,
+OH,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14096,
+OH,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),32967,
+OH,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),29958,
+OH,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7285,
+OH,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5766,
+OH,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1519,
+OH,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1659,
+OH,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0497,
+OH,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1162,
+OH,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1056,
+OH,202312,202410,Total call center volume (number of calls),209476,C3
+OH,202312,202410,Average call center wait time (minutes),2,"C2, C3"
+OH,202312,202410,Average call center abandonment rate,0.04,C3
+OH,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),266913,
+OH,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),289051,
+OH,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),211629,
+OH,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),138561,
+OH,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),73068,
+OH,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),47554,
+OH,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14403,
+OH,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),33151,
+OH,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),29868,
+OH,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7322,
+OH,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4794,
+OH,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2528,
+OH,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1645,
+OH,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0498,
+OH,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1147,
+OH,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1033,
+OH,202311,202410,Total call center volume (number of calls),246985,C3
+OH,202311,202410,Average call center wait time (minutes),3,"C2, C3"
+OH,202311,202410,Average call center abandonment rate,0.04,C3
+OH,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),284202,
+OH,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),298158,
+OH,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),196171,
+OH,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),139747,
+OH,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),56424,
+OH,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),71367,
+OH,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18585,
+OH,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),52782,
+OH,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),30620,
+OH,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6579,
+OH,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4687,
+OH,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1892,
+OH,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2394,
+OH,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0623,
+OH,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.177,
+OH,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1027,
+OH,202310,202410,Total call center volume (number of calls),248833,C3
+OH,202310,202410,Average call center wait time (minutes),4,"C2, C3"
+OH,202310,202410,Average call center abandonment rate,0.05,C3
+OH,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),289725,
+OH,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),297527,
+OH,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),194660,
+OH,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),138895,
+OH,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),55765,
+OH,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),73589,
+OH,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16297,
+OH,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),57292,
+OH,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),29278,
+OH,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6543,
+OH,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4668,
+OH,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1874,
+OH,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2473,
+OH,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0548,
+OH,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1926,
+OH,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0984,
+OH,202309,202410,Total call center volume (number of calls),227561,C3
+OH,202309,202410,Average call center wait time (minutes),6,"C2, C3"
+OH,202309,202410,Average call center abandonment rate,0.05,C3
+OH,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),298852,
+OH,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),293578,
+OH,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),193157,
+OH,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),133566,
+OH,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),59591,
+OH,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),76350,
+OH,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16972,
+OH,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),59378,
+OH,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),24071,
+OH,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6579,
+OH,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.455,
+OH,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.203,
+OH,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2601,
+OH,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0578,
+OH,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2023,
+OH,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.082,
+OH,202308,202410,Total call center volume (number of calls),236465,C3
+OH,202308,202410,Average call center wait time (minutes),7,"C2, C3"
+OH,202308,202410,Average call center abandonment rate,0.05,C3
+OH,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),298020,
+OH,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),320068,
+OH,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),216701,
+OH,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),128489,
+OH,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),88212,
+OH,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),78506,
+OH,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),17383,
+OH,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),61123,
+OH,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),24861,
+OH,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.677,
+OH,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4014,
+OH,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2756,
+OH,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2453,
+OH,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0543,
+OH,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.191,
+OH,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0777,
+OH,202307,202410,Total call center volume (number of calls),195225,C3
+OH,202307,202410,Average call center wait time (minutes),5,"C2, C3"
+OH,202307,202410,Average call center abandonment rate,0.05,C3
+OH,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),294104,
+OH,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),318313,
+OH,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),216083,
+OH,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),115986,
+OH,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),100097,
+OH,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),74656,
+OH,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18990,
+OH,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),55666,
+OH,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),27574,
+OH,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6788,
+OH,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3644,
+OH,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3145,
+OH,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2345,
+OH,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0597,
+OH,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1749,
+OH,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0866,
+OH,202306,202410,Total call center volume (number of calls),181411,C3
+OH,202306,202410,Average call center wait time (minutes),4,"C2, C3"
+OH,202306,202410,Average call center abandonment rate,0.04,C3
+OH,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),320738,
+OH,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),241475,R2
+OH,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),165894,R2
+OH,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),122020,R2
+OH,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),43874,R2
+OH,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),48338,R2
+OH,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13678,R2
+OH,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34660,R2
+OH,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),27243,R2
+OH,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.687,R2
+OH,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5053,R2
+OH,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1817,R2
+OH,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2002,R2
+OH,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0566,R2
+OH,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1435,R2
+OH,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1128,R2
+OH,202305,202410,Total call center volume (number of calls),172949,C3
+OH,202305,202410,Average call center wait time (minutes),4,"C2, C3"
+OH,202305,202410,Average call center abandonment rate,0.03,C3
+OH,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),239579,R2
+OH,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),220961,R2
+OH,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),152416,R2
+OH,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),111151,R2
+OH,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),41265,R2
+OH,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),46030,R2
+OH,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9869,R2
+OH,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),36161,R2
+OH,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),22515,R2
+OH,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6898,R2
+OH,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.503,R2
+OH,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1868,R2
+OH,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2083,R2
+OH,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0447,R2
+OH,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1637,R2
+OH,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1019,R2
+OH,202304,202410,Total call center volume (number of calls),146135,C3
+OH,202304,202410,Average call center wait time (minutes),2,"C2, C3"
+OH,202304,202410,Average call center abandonment rate,0.03,C3
+OH,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),265403,R2
+OH,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+OH,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+OH,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+OH,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+OH,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+OH,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+OH,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+OH,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+OH,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+OH,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+OH,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+OH,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+OH,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+OH,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+OH,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+OH,202303,202410,Total call center volume (number of calls),176630,C3
+OH,202303,202410,Average call center wait time (minutes),4,"C2, C3"
+OH,202303,202410,Average call center abandonment rate,0.05,C3
+OK,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),62125,
+OK,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),61787,
+OK,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),37132,
+OK,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),24452,
+OK,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12680,
+OK,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20792,
+OK,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5160,
+OK,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15632,
+OK,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3863,
+OK,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.601,
+OK,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3957,
+OK,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2052,
+OK,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3365,
+OK,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0835,
+OK,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.253,
+OK,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0625,
+OK,202407,202410,Total call center volume (number of calls),108918,
+OK,202407,202410,Average call center wait time (minutes),16,
+OK,202407,202410,Average call center abandonment rate,0.211,
+OK,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),61787,
+OK,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),51289,
+OK,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),29732,
+OK,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),14761,
+OK,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14971,
+OK,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19860,
+OK,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1124,
+OK,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18736,
+OK,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1697,
+OK,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5797,
+OK,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2878,
+OK,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2919,
+OK,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3872,
+OK,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0219,
+OK,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3653,
+OK,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0331,
+OK,202406,202410,Total call center volume (number of calls),88214,
+OK,202406,202410,Average call center wait time (minutes),7,
+OK,202406,202410,Average call center abandonment rate,0.132,
+OK,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),51289,
+OK,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),43151,
+OK,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30027,
+OK,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16196,
+OK,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13831,
+OK,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),11430,
+OK,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4862,
+OK,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6568,
+OK,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1694,
+OK,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6959,
+OK,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3753,
+OK,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3205,
+OK,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2649,
+OK,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1127,
+OK,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1522,
+OK,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0393,
+OK,202405,202410,Total call center volume (number of calls),97957,
+OK,202405,202410,Average call center wait time (minutes),6,
+OK,202405,202410,Average call center abandonment rate,0.157,
+OK,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),43151,
+OK,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),36881,
+OK,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),25495,
+OK,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),15964,
+OK,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9531,
+OK,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8809,
+OK,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1386,
+OK,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7423,
+OK,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2577,
+OK,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6913,
+OK,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4329,
+OK,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2584,
+OK,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2388,
+OK,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0376,
+OK,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2013,
+OK,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0699,
+OK,202404,202410,Total call center volume (number of calls),122709,
+OK,202404,202410,Average call center wait time (minutes),17,
+OK,202404,202410,Average call center abandonment rate,0.318,
+OK,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),36881,
+OK,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),27001,
+OK,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),18151,
+OK,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9204,
+OK,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8947,
+OK,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7275,
+OK,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2702,
+OK,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4573,
+OK,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1575,
+OK,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6722,
+OK,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3409,
+OK,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3314,
+OK,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2694,
+OK,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1001,
+OK,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1694,
+OK,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0583,
+OK,202403,202410,Total call center volume (number of calls),150970,
+OK,202403,202410,Average call center wait time (minutes),30,
+OK,202403,202410,Average call center abandonment rate,0.362,
+OK,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),27001,
+OK,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),119703,
+OK,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),54797,
+OK,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),15603,
+OK,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),39194,
+OK,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),59368,
+OK,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14975,
+OK,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),44393,
+OK,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5538,
+OK,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4578,
+OK,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1303,
+OK,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3274,
+OK,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.496,
+OK,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1251,
+OK,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3709,
+OK,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0463,
+OK,202402,202410,Total call center volume (number of calls),166036,
+OK,202402,202410,Average call center wait time (minutes),46,
+OK,202402,202410,Average call center abandonment rate,0.419,
+OK,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),119703,
+OK,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),118942,
+OK,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),56841,
+OK,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),17589,
+OK,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),39252,
+OK,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),56634,
+OK,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9689,
+OK,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),46945,
+OK,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5467,
+OK,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4779,
+OK,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1479,
+OK,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.33,
+OK,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4761,
+OK,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0815,
+OK,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3947,
+OK,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.046,
+OK,202401,202410,Total call center volume (number of calls),176217,
+OK,202401,202410,Average call center wait time (minutes),27,
+OK,202401,202410,Average call center abandonment rate,0.359,
+OK,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),118942,
+OK,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),157487,
+OK,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),61544,
+OK,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),18567,
+OK,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),42977,
+OK,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),90327,
+OK,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12978,
+OK,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),77349,
+OK,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5616,
+OK,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3908,
+OK,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1179,
+OK,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2729,
+OK,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5736,
+OK,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0824,
+OK,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4911,
+OK,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0357,
+OK,202312,202410,Total call center volume (number of calls),121298,
+OK,202312,202410,Average call center wait time (minutes),14,
+OK,202312,202410,Average call center abandonment rate,0.19,
+OK,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),44918,R2
+OK,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),51269,R2
+OK,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),28657,R2
+OK,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11408,R2
+OK,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17249,R2
+OK,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19682,R2
+OK,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2231,R2
+OK,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17451,R2
+OK,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2930,R2
+OK,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.559,R2
+OK,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2225,R2
+OK,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3364,R2
+OK,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3839,R2
+OK,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0435,R2
+OK,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3404,R2
+OK,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0571,R2
+OK,202311,202410,Total call center volume (number of calls),144614,
+OK,202311,202410,Average call center wait time (minutes),22,
+OK,202311,202410,Average call center abandonment rate,0.25,
+OK,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),51269,R2
+OK,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),56296,R2
+OK,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),27605,R2
+OK,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),13191,R2
+OK,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14414,R2
+OK,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),25163,R2
+OK,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5435,R2
+OK,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19728,R2
+OK,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3528,R2
+OK,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4904,R2
+OK,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2343,R2
+OK,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.256,R2
+OK,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.447,R2
+OK,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0965,R2
+OK,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3504,R2
+OK,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0627,R2
+OK,202310,202410,Total call center volume (number of calls),150997,
+OK,202310,202410,Average call center wait time (minutes),11,
+OK,202310,202410,Average call center abandonment rate,0.162,
+OK,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),56295,R2
+OK,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),60935,R2
+OK,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),27415,R2
+OK,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11624,R2
+OK,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15791,R2
+OK,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),28989,R2
+OK,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6765,R2
+OK,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),22224,R2
+OK,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4531,R2
+OK,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4499,R2
+OK,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1908,R2
+OK,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2591,R2
+OK,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4757,R2
+OK,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.111,R2
+OK,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3647,R2
+OK,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0744,R2
+OK,202309,202410,Total call center volume (number of calls),130694,
+OK,202309,202410,Average call center wait time (minutes),5,
+OK,202309,202410,Average call center abandonment rate,0.106,
+OK,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),60935,R2
+OK,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),69101,R2
+OK,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),19834,R2
+OK,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8600,R2
+OK,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11234,R2
+OK,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),46536,R2
+OK,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8868,R2
+OK,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),37668,R2
+OK,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2731,R2
+OK,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.287,R2
+OK,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1245,R2
+OK,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1626,R2
+OK,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.6734,R2
+OK,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1283,R2
+OK,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5451,R2
+OK,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0395,R2
+OK,202308,202410,Total call center volume (number of calls),138569,
+OK,202308,202410,Average call center wait time (minutes),3,
+OK,202308,202410,Average call center abandonment rate,0.077,
+OK,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),69101,R2
+OK,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),90375,R2
+OK,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30764,R2
+OK,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8727,R2
+OK,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),22037,R2
+OK,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),40151,"R2, R4"
+OK,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9238,R2
+OK,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),30913,"R2, R4"
+OK,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19460,R2
+OK,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3404,R2
+OK,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0966,R2
+OK,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2438,R2
+OK,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4443,"R2, R4"
+OK,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1022,R2
+OK,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3421,"R2, R4"
+OK,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2153,R2
+OK,202307,202410,Total call center volume (number of calls),95301,
+OK,202307,202410,Average call center wait time (minutes),0,
+OK,202307,202410,Average call center abandonment rate,0.012,
+OK,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),90375,R2
+OK,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),66768,R2
+OK,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),25924,R2
+OK,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7366,R2
+OK,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18558,R2
+OK,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7710,"R2, R4"
+OK,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7710,R2
+OK,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,"R2, R4"
+OK,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),33134,R2
+OK,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3883,R2
+OK,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1103,R2
+OK,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2779,R2
+OK,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1155,"R2, R4"
+OK,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1155,R2
+OK,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,"R2, R4"
+OK,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4963,R2
+OK,202306,202410,Total call center volume (number of calls),89925,
+OK,202306,202410,Average call center wait time (minutes),0,
+OK,202306,202410,Average call center abandonment rate,0.009,
+OK,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),66768,R2
+OK,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),64487,R2
+OK,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30445,R2
+OK,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5887,R2
+OK,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24558,R2
+OK,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),29805,R2
+OK,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7347,R2
+OK,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),22458,R2
+OK,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4237,R2
+OK,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4721,R2
+OK,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0913,R2
+OK,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3808,R2
+OK,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4622,R2
+OK,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1139,R2
+OK,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3483,R2
+OK,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0657,R2
+OK,202305,202410,Total call center volume (number of calls),82409,
+OK,202305,202410,Average call center wait time (minutes),0,
+OK,202305,202410,Average call center abandonment rate,0.005,
+OK,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),64487,R2
+OK,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),55309,R2
+OK,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),16787,R2
+OK,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6770,R2
+OK,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10017,R2
+OK,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),26915,R2
+OK,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4174,R2
+OK,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),22741,R2
+OK,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11607,R2
+OK,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3035,R2
+OK,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1224,R2
+OK,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1811,R2
+OK,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4866,R2
+OK,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0755,R2
+OK,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4112,R2
+OK,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2099,R2
+OK,202304,202410,Total call center volume (number of calls),66110,
+OK,202304,202410,Average call center wait time (minutes),0,
+OK,202304,202410,Average call center abandonment rate,0.023,
+OK,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),55309,R2
+OK,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),17408,R2
+OK,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10934,R2
+OK,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6608,R2
+OK,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4326,R2
+OK,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),377,"R2, R4"
+OK,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),377,R2
+OK,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,"R2, R4"
+OK,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6097,R2
+OK,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6281,R2
+OK,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3796,R2
+OK,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2485,R2
+OK,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0217,"R2, R4"
+OK,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0217,R2
+OK,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,"R2, R4"
+OK,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3502,R2
+OK,202303,202410,Total call center volume (number of calls),72732,
+OK,202303,202410,Average call center wait time (minutes),0,
+OK,202303,202410,Average call center abandonment rate,0.018,
+OR,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),40962,
+OR,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1778,
+OR,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),1316,
+OR,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+OR,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1316,
+OR,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),402,
+OR,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),133,
+OR,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),269,
+OR,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),60,
+OR,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7402,
+OR,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0,
+OR,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.7402,
+OR,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2261,
+OR,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0748,
+OR,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1513,
+OR,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0337,
+OR,202407,202410,Total call center volume (number of calls),107664,C4
+OR,202407,202410,Average call center wait time (minutes),8,"C2, C4"
+OR,202407,202410,Average call center abandonment rate,0.166,C4
+OR,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),50940,
+OR,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),55107,
+OR,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),31483,
+OR,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2845,
+OR,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),28638,
+OR,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21639,
+OR,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8455,
+OR,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13184,
+OR,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1985,
+OR,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5713,
+OR,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0516,
+OR,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5197,
+OR,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3927,
+OR,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1534,
+OR,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2392,
+OR,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.036,
+OR,202406,202410,Total call center volume (number of calls),84005,C4
+OR,202406,202410,Average call center wait time (minutes),6,"C2, C4"
+OR,202406,202410,Average call center abandonment rate,0.135,C4
+OR,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6022,
+OR,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),48555,
+OR,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30030,
+OR,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9013,
+OR,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),21017,
+OR,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17726,
+OR,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5504,
+OR,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12222,
+OR,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),799,
+OR,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6185,
+OR,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1856,
+OR,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4328,
+OR,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3651,
+OR,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1134,
+OR,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2517,
+OR,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0165,
+OR,202405,202410,Total call center volume (number of calls),83894,C4
+OR,202405,202410,Average call center wait time (minutes),3,"C2, C4"
+OR,202405,202410,Average call center abandonment rate,0.071,C4
+OR,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5714,
+OR,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),158060,
+OR,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),135088,
+OR,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),115096,
+OR,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19992,
+OR,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22108,R4
+OR,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9359,
+OR,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12749,R4
+OR,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),864,
+OR,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8547,
+OR,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7282,
+OR,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1265,
+OR,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1399,R4
+OR,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0592,
+OR,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0807,R4
+OR,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0055,
+OR,202404,202410,Total call center volume (number of calls),92958,C4
+OR,202404,202410,Average call center wait time (minutes),4,"C2, C4"
+OR,202404,202410,Average call center abandonment rate,0.102,C4
+OR,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),4070,
+OR,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),137515,
+OR,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),117051,
+OR,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),100350,
+OR,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16701,
+OR,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19598,R4
+OR,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8150,
+OR,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11448,R4
+OR,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),866,
+OR,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8512,
+OR,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7297,
+OR,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1214,
+OR,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1425,R4
+OR,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0593,
+OR,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0832,R4
+OR,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0063,
+OR,202403,202410,Total call center volume (number of calls),90286,C4
+OR,202403,202410,Average call center wait time (minutes),6,"C2, C4"
+OR,202403,202410,Average call center abandonment rate,0.134,C4
+OR,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12399,
+OR,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),135827,
+OR,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),113132,
+OR,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),97984,
+OR,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15148,
+OR,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21678,R4
+OR,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9785,
+OR,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11893,R4
+OR,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1017,
+OR,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8329,
+OR,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7214,
+OR,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1115,
+OR,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1596,R4
+OR,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.072,
+OR,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0876,R4
+OR,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0075,
+OR,202402,202410,Total call center volume (number of calls),102438,C4
+OR,202402,202410,Average call center wait time (minutes),12,"C2, C4"
+OR,202402,202410,Average call center abandonment rate,0.234,C4
+OR,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),172957,
+OR,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),121984,
+OR,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),104375,
+OR,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),99834,
+OR,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4541,
+OR,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),16407,R4
+OR,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8000,
+OR,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8407,R4
+OR,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1202,
+OR,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8556,
+OR,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8184,
+OR,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0372,
+OR,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1345,R4
+OR,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0656,
+OR,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0689,R4
+OR,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0099,
+OR,202401,202410,Total call center volume (number of calls),134192,C4
+OR,202401,202410,Average call center wait time (minutes),20,"C2, C4"
+OR,202401,202410,Average call center abandonment rate,0.36,C4
+OR,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),143912,
+OR,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),132886,
+OR,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),114295,
+OR,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),107650,
+OR,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6645,
+OR,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17027,R4
+OR,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10532,
+OR,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6495,R4
+OR,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1564,
+OR,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8601,
+OR,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8101,
+OR,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.05,
+OR,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1281,R4
+OR,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0793,
+OR,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0489,R4
+OR,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0118,
+OR,202312,202410,Total call center volume (number of calls),101533,C4
+OR,202312,202410,Average call center wait time (minutes),16,"C2, C4"
+OR,202312,202410,Average call center abandonment rate,0.29,C4
+OR,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),140914,
+OR,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),109883,
+OR,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),92797,
+OR,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),87126,
+OR,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5671,
+OR,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),16230,R4
+OR,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8984,
+OR,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7246,R4
+OR,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),856,
+OR,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8445,
+OR,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7929,
+OR,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0516,
+OR,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1477,R4
+OR,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0818,
+OR,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0659,R4
+OR,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0078,
+OR,202311,202410,Total call center volume (number of calls),111844,C4
+OR,202311,202410,Average call center wait time (minutes),22,"C2, C4"
+OR,202311,202410,Average call center abandonment rate,0.36,C4
+OR,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),123961,
+OR,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),113665,
+OR,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),89723,
+OR,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),81279,
+OR,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8444,
+OR,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22741,R4
+OR,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11146,
+OR,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11595,R4
+OR,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1201,
+OR,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7894,
+OR,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7151,
+OR,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0743,
+OR,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2001,R4
+OR,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0981,
+OR,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.102,R4
+OR,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0106,
+OR,202310,202410,Total call center volume (number of calls),128895,C4
+OR,202310,202410,Average call center wait time (minutes),27,"C2, C4"
+OR,202310,202410,Average call center abandonment rate,0.42,C4
+OR,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),118952,
+OR,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),134060,
+OR,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),100563,
+OR,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),90585,
+OR,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9978,
+OR,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),23826,R4
+OR,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12632,
+OR,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11194,R4
+OR,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9671,
+OR,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7501,
+OR,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6757,
+OR,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0744,
+OR,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1777,R4
+OR,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0942,
+OR,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0835,R4
+OR,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0721,
+OR,202309,202410,Total call center volume (number of calls),119163,C4
+OR,202309,202410,Average call center wait time (minutes),25,"C2, C4"
+OR,202309,202410,Average call center abandonment rate,0.42,C4
+OR,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),118939,
+OR,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),109033,
+OR,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),102749,
+OR,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),96644,
+OR,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6105,
+OR,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6105,
+OR,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5755,
+OR,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),350,
+OR,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),179,
+OR,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9424,
+OR,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8864,
+OR,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.056,
+OR,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.056,
+OR,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0528,
+OR,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0032,
+OR,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0016,
+OR,202308,202410,Total call center volume (number of calls),123450,C4
+OR,202308,202410,Average call center wait time (minutes),27,"C2, C4"
+OR,202308,202410,Average call center abandonment rate,0.41,C4
+OR,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),97021,
+OR,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),105583,
+OR,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),98730,
+OR,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),98730,
+OR,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,
+OR,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6272,
+OR,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5813,
+OR,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),459,
+OR,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),581,
+OR,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.9351,
+OR,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.9351,
+OR,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0,
+OR,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0594,
+OR,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0551,
+OR,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0043,
+OR,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0055,
+OR,202307,202410,Total call center volume (number of calls),124131,C4
+OR,202307,202410,Average call center wait time (minutes),28,"C2, C4"
+OR,202307,202410,Average call center abandonment rate,0.33,C4
+OR,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),106228,
+OR,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+OR,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+OR,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+OR,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+OR,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+OR,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+OR,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+OR,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+OR,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+OR,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+OR,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+OR,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+OR,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+OR,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+OR,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+OR,202306,202410,Total call center volume (number of calls),111934,C4
+OR,202306,202410,Average call center wait time (minutes),21,"C2, C4"
+OR,202306,202410,Average call center abandonment rate,0.28,C4
+OR,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),167276,
+OR,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+OR,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+OR,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+OR,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+OR,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+OR,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+OR,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+OR,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+OR,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+OR,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+OR,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+OR,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+OR,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+OR,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+OR,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+OR,202305,202410,Total call center volume (number of calls),101884,C4
+OR,202305,202410,Average call center wait time (minutes),15,"C2, C4"
+OR,202305,202410,Average call center abandonment rate,0.24,C4
+OR,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),180847,
+OR,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+OR,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+OR,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+OR,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+OR,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+OR,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+OR,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+OR,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+OR,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+OR,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+OR,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+OR,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+OR,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+OR,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+OR,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+OR,202304,202410,Total call center volume (number of calls),87242,C4
+OR,202304,202410,Average call center wait time (minutes),13,"C2, C4"
+OR,202304,202410,Average call center abandonment rate,0.22,C4
+OR,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+OR,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+OR,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+OR,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+OR,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+OR,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+OR,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+OR,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+OR,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+OR,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+OR,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+OR,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+OR,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+OR,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+OR,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+OR,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+OR,202303,202410,Total call center volume (number of calls),97989,C4
+OR,202303,202410,Average call center wait time (minutes),12,"C2, C4"
+OR,202303,202410,Average call center abandonment rate,0.2,C4
+PA,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),214006,
+PA,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),207799,
+PA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),123948,
+PA,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),18290,
+PA,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),105658,
+PA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),31534,
+PA,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18574,
+PA,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12960,
+PA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),52317,
+PA,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5965,
+PA,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.088,
+PA,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5085,
+PA,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1518,
+PA,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0894,
+PA,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0624,
+PA,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2518,
+PA,202407,202410,Total call center volume (number of calls),327633,C5
+PA,202407,202410,Average call center wait time (minutes),11,"C2, C5, C6"
+PA,202407,202410,Average call center abandonment rate,0.215,"C5, C6"
+PA,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),266895,
+PA,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),198472,
+PA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),120244,
+PA,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),18725,
+PA,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),101519,
+PA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),28763,
+PA,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16743,
+PA,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12020,
+PA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),49465,
+PA,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6058,
+PA,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0943,
+PA,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5115,
+PA,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1449,
+PA,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0844,
+PA,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0606,
+PA,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2492,
+PA,202406,202410,Total call center volume (number of calls),256856,C5
+PA,202406,202410,Average call center wait time (minutes),7,"C2, C5, C6"
+PA,202406,202410,Average call center abandonment rate,0.115,"C5, C6"
+PA,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),207799,
+PA,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),192452,
+PA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),116350,
+PA,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),15191,
+PA,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),101159,
+PA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),31698,
+PA,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),17562,
+PA,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),14136,
+PA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),44404,
+PA,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6046,
+PA,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0789,
+PA,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5256,
+PA,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1647,
+PA,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0913,
+PA,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0735,
+PA,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2307,
+PA,202405,202410,Total call center volume (number of calls),265071,C5
+PA,202405,202410,Average call center wait time (minutes),5,"C2, C5, C6"
+PA,202405,202410,Average call center abandonment rate,0.081,"C5, C6"
+PA,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),198472,
+PA,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),174643,
+PA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),112121,
+PA,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),14578,
+PA,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),97543,
+PA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),31165,
+PA,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16404,
+PA,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),14761,
+PA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),31357,
+PA,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.642,
+PA,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0835,
+PA,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5585,
+PA,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1784,
+PA,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0939,
+PA,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0845,
+PA,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1795,
+PA,202404,202410,Total call center volume (number of calls),306674,C5
+PA,202404,202410,Average call center wait time (minutes),8,"C2, C5, C6"
+PA,202404,202410,Average call center abandonment rate,0.146,"C5, C6"
+PA,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),192452,
+PA,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),288751,
+PA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),117685,
+PA,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),15858,
+PA,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),101827,
+PA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),56935,
+PA,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),27956,
+PA,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),28979,
+PA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),114131,
+PA,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4076,
+PA,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0549,
+PA,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3526,
+PA,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1972,
+PA,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0968,
+PA,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1004,
+PA,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3953,
+PA,202403,202410,Total call center volume (number of calls),303443,C5
+PA,202403,202410,Average call center wait time (minutes),10,"C2, C5, C6"
+PA,202403,202410,Average call center abandonment rate,0.171,"C5, C6"
+PA,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),174643,
+PA,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),267259,
+PA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),106282,
+PA,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),15446,
+PA,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),90836,
+PA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),44234,
+PA,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),24866,
+PA,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19368,
+PA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),116743,
+PA,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3977,
+PA,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0578,
+PA,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3399,
+PA,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1655,
+PA,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.093,
+PA,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0725,
+PA,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4368,
+PA,202402,202410,Total call center volume (number of calls),340216,C5
+PA,202402,202410,Average call center wait time (minutes),19,"C2, C5, C6"
+PA,202402,202410,Average call center abandonment rate,0.272,"C5, C6"
+PA,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),288751,
+PA,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),252309,
+PA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),99863,
+PA,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),13020,
+PA,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),86843,
+PA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),40672,
+PA,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),23475,
+PA,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17197,
+PA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),111774,
+PA,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3958,
+PA,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0516,
+PA,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3442,
+PA,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1612,
+PA,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.093,
+PA,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0682,
+PA,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.443,
+PA,202401,202410,Total call center volume (number of calls),396567,C5
+PA,202401,202410,Average call center wait time (minutes),23,"C2, C5, C6"
+PA,202401,202410,Average call center abandonment rate,0.307,"C5, C6"
+PA,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),267259,
+PA,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),290059,
+PA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),84497,
+PA,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),15371,
+PA,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),69126,
+PA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33915,
+PA,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),21798,
+PA,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12117,
+PA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),171647,
+PA,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2913,
+PA,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.053,
+PA,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2383,
+PA,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1169,
+PA,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0752,
+PA,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0418,
+PA,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5918,
+PA,202312,202410,Total call center volume (number of calls),318027,C5
+PA,202312,202410,Average call center wait time (minutes),20,"C2, C5, C6"
+PA,202312,202410,Average call center abandonment rate,0.276,"C5, C6"
+PA,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),257311,
+PA,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),260173,
+PA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),90178,
+PA,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),15508,
+PA,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),74670,
+PA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),47202,
+PA,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),27955,
+PA,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19247,
+PA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),122793,
+PA,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3466,
+PA,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0596,
+PA,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.287,
+PA,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1814,
+PA,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1074,
+PA,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.074,
+PA,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.472,
+PA,202311,202410,Total call center volume (number of calls),348520,C5
+PA,202311,202410,Average call center wait time (minutes),19,"C2, C5, C6"
+PA,202311,202410,Average call center abandonment rate,0.277,"C5, C6"
+PA,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),290059,
+PA,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),273369,
+PA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),106251,
+PA,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),14577,
+PA,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),91674,
+PA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),59991,
+PA,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),33644,
+PA,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),26347,
+PA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),107127,
+PA,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3887,
+PA,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0533,
+PA,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3353,
+PA,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2195,
+PA,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1231,
+PA,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0964,
+PA,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3919,
+PA,202310,202410,Total call center volume (number of calls),370443,C5
+PA,202310,202410,Average call center wait time (minutes),15,"C2, C5, C6"
+PA,202310,202410,Average call center abandonment rate,0.227,"C5, C6"
+PA,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),260173,
+PA,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),273057,
+PA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),94042,
+PA,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),13018,
+PA,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),81024,
+PA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),54855,
+PA,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),31570,
+PA,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23285,
+PA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),124160,
+PA,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3444,
+PA,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0477,
+PA,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2967,
+PA,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2009,
+PA,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1156,
+PA,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0853,
+PA,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4547,
+PA,202309,202410,Total call center volume (number of calls),344836,C5
+PA,202309,202410,Average call center wait time (minutes),14,"C2, C5, C6"
+PA,202309,202410,Average call center abandonment rate,0.22,"C5, C6"
+PA,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),273369,
+PA,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),322810,
+PA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),109594,
+PA,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9580,
+PA,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),100014,
+PA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),78446,
+PA,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),39068,
+PA,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),39378,
+PA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),134770,
+PA,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3395,
+PA,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0297,
+PA,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3098,
+PA,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.243,
+PA,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.121,
+PA,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.122,
+PA,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4175,
+PA,202308,202410,Total call center volume (number of calls),391061,C5
+PA,202308,202410,Average call center wait time (minutes),13,"C2, C5, C6"
+PA,202308,202410,Average call center abandonment rate,0.214,"C5, C6"
+PA,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),273057,
+PA,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),247827,
+PA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),95509,
+PA,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11842,
+PA,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),83667,
+PA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),47233,
+PA,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),26627,
+PA,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),20606,
+PA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),105085,
+PA,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3854,
+PA,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0478,
+PA,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3376,
+PA,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1906,
+PA,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1074,
+PA,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0831,
+PA,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.424,
+PA,202307,202410,Total call center volume (number of calls),356931,C5
+PA,202307,202410,Average call center wait time (minutes),15,"C2, C5, C6"
+PA,202307,202410,Average call center abandonment rate,0.252,"C5, C6"
+PA,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),322810,
+PA,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),229182,
+PA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),86634,
+PA,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10430,
+PA,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),76204,
+PA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),40715,
+PA,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),23590,
+PA,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17125,
+PA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),101833,
+PA,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.378,
+PA,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0455,
+PA,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3325,
+PA,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1777,
+PA,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1029,
+PA,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0747,
+PA,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4443,
+PA,202306,202410,Total call center volume (number of calls),320554,C5
+PA,202306,202410,Average call center wait time (minutes),8,"C2, C5, C6"
+PA,202306,202410,Average call center abandonment rate,0.14,"C5, C6"
+PA,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),247827,
+PA,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),254287,
+PA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),100881,
+PA,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10584,
+PA,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),90297,
+PA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),53264,
+PA,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),29120,
+PA,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24144,
+PA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),100142,
+PA,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3967,
+PA,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0416,
+PA,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3551,
+PA,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2095,
+PA,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1145,
+PA,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0949,
+PA,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3938,
+PA,202305,202410,Total call center volume (number of calls),310293,C5
+PA,202305,202410,Average call center wait time (minutes),6,"C2, C5, C6"
+PA,202305,202410,Average call center abandonment rate,0.115,"C5, C6"
+PA,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),229182,
+PA,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),262561,
+PA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),94065,
+PA,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11067,
+PA,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),82998,
+PA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),43546,
+PA,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),24905,
+PA,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18641,
+PA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),124950,
+PA,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3583,
+PA,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0422,
+PA,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3161,
+PA,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1659,
+PA,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0949,
+PA,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.071,
+PA,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4759,
+PA,202304,202410,Total call center volume (number of calls),278042,C5
+PA,202304,202410,Average call center wait time (minutes),5,"C2, C5, C6"
+PA,202304,202410,Average call center abandonment rate,0.072,"C5, C6"
+PA,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),247618,R2
+PA,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+PA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+PA,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+PA,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+PA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+PA,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+PA,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+PA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+PA,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+PA,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+PA,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+PA,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+PA,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+PA,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+PA,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+PA,202303,202410,Total call center volume (number of calls),319448,C5
+PA,202303,202410,Average call center wait time (minutes),4,"C2, C5, C6"
+PA,202303,202410,Average call center abandonment rate,0.05,"C5, C6"
+RI,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),11298,
+RI,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),11401,
+RI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10122,
+RI,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9723,
+RI,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),399,
+RI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1134,
+RI,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),360,
+RI,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),774,
+RI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),145,
+RI,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8878,
+RI,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8528,
+RI,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.035,
+RI,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0995,
+RI,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0316,
+RI,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0679,
+RI,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0127,
+RI,202407,202410,Total call center volume (number of calls),16273,"C4, C7"
+RI,202407,202410,Average call center wait time (minutes),10,"C1, C2, C4, C6, C7"
+RI,202407,202410,Average call center abandonment rate,0.169,"C4, C6, C7"
+RI,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),11401,
+RI,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),11569,
+RI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),8642,
+RI,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8346,
+RI,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),296,
+RI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1545,
+RI,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),540,
+RI,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1005,
+RI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1382,
+RI,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.747,
+RI,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7214,
+RI,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0256,
+RI,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1335,
+RI,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0467,
+RI,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0869,
+RI,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1195,
+RI,202406,202410,Total call center volume (number of calls),14159,"C4, C7"
+RI,202406,202410,Average call center wait time (minutes),14,"C1, C2, C4, C6, C7"
+RI,202406,202410,Average call center abandonment rate,0.201,"C4, C6, C7"
+RI,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),11566,
+RI,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),8692,
+RI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7460,
+RI,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7225,
+RI,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),235,
+RI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1052,
+RI,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),265,
+RI,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),787,
+RI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),180,
+RI,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8583,
+RI,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8312,
+RI,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.027,
+RI,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.121,
+RI,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0305,
+RI,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0905,
+RI,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0207,
+RI,202405,202410,Total call center volume (number of calls),17249,"C4, C7"
+RI,202405,202410,Average call center wait time (minutes),15,"C1, C2, C4, C6, C7"
+RI,202405,202410,Average call center abandonment rate,0.23,"C4, C6, C7"
+RI,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),8692,
+RI,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),55934,
+RI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),35334,
+RI,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),32663,
+RI,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2671,
+RI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14954,
+RI,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5452,
+RI,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9502,
+RI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5646,
+RI,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6317,
+RI,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.584,
+RI,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0478,
+RI,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2674,
+RI,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0975,
+RI,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1699,
+RI,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1009,
+RI,202404,202410,Total call center volume (number of calls),20075,"C4, C7"
+RI,202404,202410,Average call center wait time (minutes),18,"C1, C2, C4, C6, C7"
+RI,202404,202410,Average call center abandonment rate,0.285,"C4, C6, C7"
+RI,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),55903,
+RI,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),46143,
+RI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),35841,
+RI,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),33731,
+RI,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2110,
+RI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6931,
+RI,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1829,
+RI,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5102,
+RI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3371,
+RI,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7767,
+RI,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.731,
+RI,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0457,
+RI,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1502,
+RI,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0396,
+RI,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1106,
+RI,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0731,
+RI,202403,202410,Total call center volume (number of calls),21665,"C4, C7"
+RI,202403,202410,Average call center wait time (minutes),20,"C1, C2, C4, C6, C7"
+RI,202403,202410,Average call center abandonment rate,0.298,"C4, C6, C7"
+RI,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),46141,
+RI,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),42678,
+RI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30911,
+RI,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),28555,
+RI,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2356,
+RI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7784,
+RI,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1338,
+RI,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6446,
+RI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3983,
+RI,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7243,
+RI,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6691,
+RI,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0552,
+RI,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1824,
+RI,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0314,
+RI,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.151,
+RI,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0933,
+RI,202402,202410,Total call center volume (number of calls),20060,"C4, C7"
+RI,202402,202410,Average call center wait time (minutes),26,"C1, C2, C4, C6, C7"
+RI,202402,202410,Average call center abandonment rate,0.403,"C4, C6, C7"
+RI,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),42676,
+RI,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),42887,
+RI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),29013,
+RI,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),26375,
+RI,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2638,
+RI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9149,
+RI,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1255,
+RI,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7894,
+RI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4725,
+RI,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6765,
+RI,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.615,
+RI,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0615,
+RI,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2133,
+RI,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0293,
+RI,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1841,
+RI,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1102,
+RI,202401,202410,Total call center volume (number of calls),26480,"C4, C7"
+RI,202401,202410,Average call center wait time (minutes),29,"C1, C2, C4, C6, C7"
+RI,202401,202410,Average call center abandonment rate,0.456,"C4, C6, C7"
+RI,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),42887,
+RI,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),17908,
+RI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10098,
+RI,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9338,
+RI,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),760,
+RI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5564,
+RI,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),639,
+RI,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4925,
+RI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2246,
+RI,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5639,
+RI,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5214,
+RI,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0424,
+RI,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3107,
+RI,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0357,
+RI,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.275,
+RI,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1254,
+RI,202312,202410,Total call center volume (number of calls),15315,"C4, C7"
+RI,202312,202410,Average call center wait time (minutes),19,"C1, C2, C4, C6, C7"
+RI,202312,202410,Average call center abandonment rate,0.29,"C4, C6, C7"
+RI,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17907,
+RI,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),22509,
+RI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9590,
+RI,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8688,
+RI,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),902,
+RI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10656,
+RI,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5744,
+RI,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4912,
+RI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2263,
+RI,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4261,
+RI,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.386,
+RI,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0401,
+RI,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4734,
+RI,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2552,
+RI,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2182,
+RI,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1005,
+RI,202311,202410,Total call center volume (number of calls),12615,"C4, C7"
+RI,202311,202410,Average call center wait time (minutes),24,"C1, C2, C4, C6, C7"
+RI,202311,202410,Average call center abandonment rate,0.326,"C4, C6, C7"
+RI,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17597,
+RI,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),17670,
+RI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9017,
+RI,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8445,
+RI,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),572,
+RI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6630,
+RI,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),789,
+RI,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5841,
+RI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2023,
+RI,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5103,
+RI,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4779,
+RI,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0324,
+RI,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3752,
+RI,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0447,
+RI,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3306,
+RI,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1145,
+RI,202310,202410,Total call center volume (number of calls),9960,"C4, C7"
+RI,202310,202410,Average call center wait time (minutes),25,"C1, C2, C4, C6, C7"
+RI,202310,202410,Average call center abandonment rate,0.351,"C4, C6, C7"
+RI,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17669,
+RI,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),18049,
+RI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9842,
+RI,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9094,
+RI,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),748,
+RI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6034,
+RI,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),649,
+RI,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5385,
+RI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2173,
+RI,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5453,
+RI,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5039,
+RI,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0414,
+RI,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3343,
+RI,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.036,
+RI,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2984,
+RI,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1204,
+RI,202309,202410,Total call center volume (number of calls),8467,"C4, C7"
+RI,202309,202410,Average call center wait time (minutes),19,"C1, C2, C4, C6, C7"
+RI,202309,202410,Average call center abandonment rate,0.275,"C4, C6, C7"
+RI,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17989,
+RI,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),16420,
+RI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9572,
+RI,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8802,
+RI,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),770,
+RI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5887,
+RI,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),735,
+RI,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5152,
+RI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),961,
+RI,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5829,
+RI,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5361,
+RI,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0469,
+RI,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3585,
+RI,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0448,
+RI,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3138,
+RI,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0585,
+RI,202308,202410,Total call center volume (number of calls),9326,"C4, C7"
+RI,202308,202410,Average call center wait time (minutes),27,"C1, C2, C4, C6, C7"
+RI,202308,202410,Average call center abandonment rate,0.357,"C4, C6, C7"
+RI,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),16021,
+RI,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),13790,
+RI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9238,
+RI,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6896,
+RI,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2342,
+RI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3721,
+RI,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),661,
+RI,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3060,
+RI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),831,
+RI,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6699,
+RI,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5001,
+RI,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1698,
+RI,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2698,
+RI,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0479,
+RI,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2219,
+RI,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0603,
+RI,202307,202410,Total call center volume (number of calls),9709,"C4, C7"
+RI,202307,202410,Average call center wait time (minutes),30,"C1, C2, C4, C6, C7"
+RI,202307,202410,Average call center abandonment rate,0.435,"C4, C6, C7"
+RI,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),14345,
+RI,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10119,
+RI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7095,
+RI,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6509,
+RI,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),586,
+RI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1835,
+RI,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),544,
+RI,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1291,
+RI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1189,
+RI,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7012,
+RI,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6432,
+RI,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0579,
+RI,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1813,
+RI,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0538,
+RI,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1276,
+RI,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1175,
+RI,202306,202410,Total call center volume (number of calls),9081,"C4, C7"
+RI,202306,202410,Average call center wait time (minutes),37,"C1, C2, C4, C6, C7"
+RI,202306,202410,Average call center abandonment rate,0.46,"C4, C6, C7"
+RI,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),11295,
+RI,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10062,
+RI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6899,
+RI,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6327,
+RI,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),572,
+RI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2215,
+RI,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1134,
+RI,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1081,
+RI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),948,
+RI,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6856,
+RI,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6288,
+RI,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0568,
+RI,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2201,
+RI,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1127,
+RI,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1074,
+RI,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0942,
+RI,202305,202410,Total call center volume (number of calls),8530,"C4, C7"
+RI,202305,202410,Average call center wait time (minutes),31,"C1, C2, C4, C6, C7"
+RI,202305,202410,Average call center abandonment rate,0.446,"C4, C6, C7"
+RI,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),9768,
+RI,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+RI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+RI,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+RI,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+RI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+RI,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+RI,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+RI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+RI,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+RI,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+RI,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+RI,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+RI,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+RI,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+RI,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+RI,202304,202410,Total call center volume (number of calls),61842,"C4, C7"
+RI,202304,202410,Average call center wait time (minutes),37,"C1, C2, C4, C6, C7"
+RI,202304,202410,Average call center abandonment rate,0.229,"C4, C6, C7"
+RI,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+RI,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+RI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+RI,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+RI,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+RI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+RI,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+RI,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+RI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+RI,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+RI,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+RI,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+RI,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+RI,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+RI,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+RI,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+RI,202303,202410,Total call center volume (number of calls),93322,"C4, C7"
+RI,202303,202410,Average call center wait time (minutes),47,"C1, C2, C4, C6, C7"
+RI,202303,202410,Average call center abandonment rate,0.178,"C4, C6, C7"
+SC,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),36688,
+SC,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),144194,
+SC,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),100783,
+SC,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),81606,
+SC,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19177,
+SC,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),41798,
+SC,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16832,
+SC,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24966,
+SC,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1613,
+SC,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6989,
+SC,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5659,
+SC,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.133,
+SC,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2899,
+SC,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1167,
+SC,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1731,
+SC,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0112,
+SC,202407,202410,Total call center volume (number of calls),171402,C4
+SC,202407,202410,Average call center wait time (minutes),3,"C1, C2, C4, C6"
+SC,202407,202410,Average call center abandonment rate,0.062,"C1, C4, C6"
+SC,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),39235,
+SC,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),153867,
+SC,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),97705,
+SC,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),78401,
+SC,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19304,
+SC,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),53694,
+SC,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),23739,
+SC,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29955,
+SC,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2468,
+SC,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.635,
+SC,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5095,
+SC,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1255,
+SC,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.349,
+SC,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1543,
+SC,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1947,
+SC,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.016,
+SC,202406,202410,Total call center volume (number of calls),169812,C4
+SC,202406,202410,Average call center wait time (minutes),4,"C1, C2, C4, C6"
+SC,202406,202410,Average call center abandonment rate,0.089,"C1, C4, C6"
+SC,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),144194,
+SC,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),114697,
+SC,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),73571,
+SC,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),61661,
+SC,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11910,
+SC,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33235,
+SC,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14161,
+SC,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19074,
+SC,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7891,
+SC,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6414,
+SC,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5376,
+SC,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1038,
+SC,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2898,
+SC,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1235,
+SC,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1663,
+SC,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0688,
+SC,202405,202410,Total call center volume (number of calls),226758,C4
+SC,202405,202410,Average call center wait time (minutes),8,"C1, C2, C4, C6"
+SC,202405,202410,Average call center abandonment rate,0.141,"C1, C4, C6"
+SC,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),153867,
+SC,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),145217,
+SC,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),88121,
+SC,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),70700,
+SC,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17421,
+SC,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),44049,
+SC,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),14497,
+SC,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29552,
+SC,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),13047,
+SC,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6068,
+SC,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4869,
+SC,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.12,
+SC,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3033,
+SC,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0998,
+SC,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2035,
+SC,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0898,
+SC,202404,202410,Total call center volume (number of calls),192770,C4
+SC,202404,202410,Average call center wait time (minutes),4,"C1, C2, C4, C6"
+SC,202404,202410,Average call center abandonment rate,0.075,"C1, C4, C6"
+SC,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),114697,
+SC,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),71387,
+SC,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),43617,
+SC,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),37453,
+SC,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6164,
+SC,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20210,
+SC,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4993,
+SC,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15217,
+SC,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7560,
+SC,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.611,
+SC,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5246,
+SC,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0863,
+SC,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2831,
+SC,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0699,
+SC,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2132,
+SC,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1059,
+SC,202403,202410,Total call center volume (number of calls),161525,C4
+SC,202403,202410,Average call center wait time (minutes),2,"C1, C2, C4, C6"
+SC,202403,202410,Average call center abandonment rate,0.043,"C1, C4, C6"
+SC,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),145217,
+SC,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),69871,
+SC,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),40930,
+SC,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),33153,
+SC,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7777,
+SC,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21337,
+SC,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5264,
+SC,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16073,
+SC,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7604,
+SC,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5858,
+SC,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4745,
+SC,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1113,
+SC,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3054,
+SC,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0753,
+SC,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.23,
+SC,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1088,
+SC,202402,202410,Total call center volume (number of calls),155906,C4
+SC,202402,202410,Average call center wait time (minutes),4,"C1, C2, C4, C6"
+SC,202402,202410,Average call center abandonment rate,0.071,"C1, C4, C6"
+SC,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),71387,
+SC,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),84363,
+SC,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),55515,
+SC,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),47939,
+SC,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7576,
+SC,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19558,
+SC,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4219,
+SC,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15339,
+SC,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9290,
+SC,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.658,
+SC,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5682,
+SC,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0898,
+SC,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2318,
+SC,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.05,
+SC,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1818,
+SC,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1101,
+SC,202401,202410,Total call center volume (number of calls),165518,C4
+SC,202401,202410,Average call center wait time (minutes),4,"C1, C2, C4, C6"
+SC,202401,202410,Average call center abandonment rate,0.027,"C1, C4, C6"
+SC,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),70031,
+SC,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),104179,
+SC,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),58558,
+SC,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),47219,
+SC,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11339,
+SC,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),28145,
+SC,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7098,
+SC,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21047,
+SC,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),17476,
+SC,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5621,
+SC,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4532,
+SC,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1088,
+SC,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2702,
+SC,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0681,
+SC,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.202,
+SC,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1677,
+SC,202312,202410,Total call center volume (number of calls),115277,C4
+SC,202312,202410,Average call center wait time (minutes),2,"C1, C2, C4, C6"
+SC,202312,202410,Average call center abandonment rate,0.037,"C1, C4, C6"
+SC,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),82109,
+SC,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),59020,
+SC,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),50290,
+SC,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),48365,
+SC,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1925,
+SC,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5727,
+SC,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1809,
+SC,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3918,
+SC,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3003,
+SC,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8521,
+SC,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8195,
+SC,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0326,
+SC,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.097,
+SC,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0307,
+SC,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0664,
+SC,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0509,
+SC,202311,202410,Total call center volume (number of calls),141460,C4
+SC,202311,202410,Average call center wait time (minutes),4,"C1, C2, C4, C6"
+SC,202311,202410,Average call center abandonment rate,0.082,"C1, C4, C6"
+SC,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),90869,
+SC,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),34743,
+SC,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),22781,
+SC,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),20640,
+SC,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2141,
+SC,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1267,
+SC,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1250,
+SC,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17,
+SC,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10695,
+SC,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6557,
+SC,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5941,
+SC,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0616,
+SC,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0365,
+SC,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.036,
+SC,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0005,
+SC,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3078,
+SC,202310,202410,Total call center volume (number of calls),141553,C4
+SC,202310,202410,Average call center wait time (minutes),2,"C1, C2, C4, C6"
+SC,202310,202410,Average call center abandonment rate,0.057,"C1, C4, C6"
+SC,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),55421,
+SC,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10298,
+SC,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7071,
+SC,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6551,
+SC,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),520,
+SC,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),294,R4
+SC,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),286,
+SC,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),8,R4
+SC,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2933,
+SC,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6866,
+SC,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6361,
+SC,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0505,
+SC,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0285,R4
+SC,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0278,
+SC,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0008,R4
+SC,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2848,
+SC,202309,202410,Total call center volume (number of calls),120087,C4
+SC,202309,202410,Average call center wait time (minutes),1,"C1, C2, C4, C6"
+SC,202309,202410,Average call center abandonment rate,0.051,"C1, C4, C6"
+SC,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),35128,
+SC,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),13338,
+SC,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),1588,
+SC,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1133,
+SC,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),455,
+SC,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),653,R4
+SC,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),485,
+SC,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),168,R4
+SC,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11097,
+SC,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.1191,
+SC,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0849,
+SC,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0341,
+SC,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.049,R4
+SC,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0364,
+SC,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0126,R4
+SC,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.832,
+SC,202308,202410,Total call center volume (number of calls),122943,C4
+SC,202308,202410,Average call center wait time (minutes),1,"C1, C2, C4, C6"
+SC,202308,202410,Average call center abandonment rate,0.039,"C1, C4, C6"
+SC,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10250,
+SC,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),0,
+SC,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),0,
+SC,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+SC,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,
+SC,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),0,
+SC,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),0,
+SC,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,
+SC,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+SC,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5), ,
+SC,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5), ,
+SC,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5), ,
+SC,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5), ,
+SC,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5), ,
+SC,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5), ,
+SC,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5), ,
+SC,202307,202410,Total call center volume (number of calls),121990,C4
+SC,202307,202410,Average call center wait time (minutes),3,"C1, C2, C4, C6"
+SC,202307,202410,Average call center abandonment rate,0.08,"C1, C4, C6"
+SC,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),11670,
+SC,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),211538,
+SC,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),34255,
+SC,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),21632,
+SC,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12623,
+SC,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4512,R4
+SC,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4512,
+SC,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+SC,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),172771,
+SC,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.1619,
+SC,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1023,
+SC,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0597,
+SC,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0213,R4
+SC,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0213,
+SC,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+SC,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.8167,
+SC,202306,202410,Total call center volume (number of calls),187619,C4
+SC,202306,202410,Average call center wait time (minutes),10,"C1, C2, C4, C6"
+SC,202306,202410,Average call center abandonment rate,0.224,"C1, C4, C6"
+SC,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),211538,
+SC,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),228464,
+SC,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),27188,
+SC,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),20054,
+SC,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7134,
+SC,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),118313,
+SC,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6425,
+SC,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),111888,
+SC,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),82963,
+SC,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.119,
+SC,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0878,
+SC,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0312,
+SC,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5179,
+SC,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0281,
+SC,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4897,
+SC,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3631,
+SC,202305,202410,Total call center volume (number of calls),196839,C4
+SC,202305,202410,Average call center wait time (minutes),14,"C1, C2, C4, C6"
+SC,202305,202410,Average call center abandonment rate,0.311,"C1, C4, C6"
+SC,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),228464,
+SC,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+SC,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+SC,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+SC,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+SC,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+SC,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+SC,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+SC,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+SC,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+SC,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+SC,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+SC,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+SC,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+SC,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+SC,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+SC,202304,202410,Total call center volume (number of calls),110386,C4
+SC,202304,202410,Average call center wait time (minutes),7,"C1, C2, C4, C6"
+SC,202304,202410,Average call center abandonment rate,0.192,"C1, C4, C6"
+SC,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+SC,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+SC,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+SC,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+SC,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+SC,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+SC,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+SC,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+SC,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+SC,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+SC,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+SC,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+SC,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+SC,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+SC,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+SC,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+SC,202303,202410,Total call center volume (number of calls),100957,C4
+SC,202303,202410,Average call center wait time (minutes),5,"C1, C2, C4, C6"
+SC,202303,202410,Average call center abandonment rate,0.118,"C1, C4, C6"
+SD,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),0,
+SD,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),0,
+SD,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),0,
+SD,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+SD,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,
+SD,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),0,
+SD,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),0,
+SD,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,
+SD,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+SD,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5), ,
+SD,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5), ,
+SD,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5), ,
+SD,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5), ,
+SD,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5), ,
+SD,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5), ,
+SD,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5), ,
+SD,202407,202410,Total call center volume (number of calls),,C10
+SD,202407,202410,Average call center wait time (minutes),,C10
+SD,202407,202410,Average call center abandonment rate,,C10
+SD,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),0,
+SD,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),0,
+SD,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),0,
+SD,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+SD,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,
+SD,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),0,
+SD,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),0,
+SD,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,
+SD,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+SD,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5), ,
+SD,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5), ,
+SD,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5), ,
+SD,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5), ,
+SD,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5), ,
+SD,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5), ,
+SD,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5), ,
+SD,202406,202410,Total call center volume (number of calls),,C10
+SD,202406,202410,Average call center wait time (minutes),,C10
+SD,202406,202410,Average call center abandonment rate,,C10
+SD,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),0,
+SD,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),0,
+SD,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),0,
+SD,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+SD,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,
+SD,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),0,
+SD,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),0,
+SD,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,
+SD,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+SD,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5), ,
+SD,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5), ,
+SD,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5), ,
+SD,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5), ,
+SD,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5), ,
+SD,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5), ,
+SD,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5), ,
+SD,202405,202410,Total call center volume (number of calls),,C10
+SD,202405,202410,Average call center wait time (minutes),,C10
+SD,202405,202410,Average call center abandonment rate,,C10
+SD,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),0,
+SD,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),0,
+SD,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),0,
+SD,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+SD,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,
+SD,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),0,
+SD,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),0,
+SD,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,
+SD,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+SD,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5), ,
+SD,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5), ,
+SD,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5), ,
+SD,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5), ,
+SD,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5), ,
+SD,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5), ,
+SD,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5), ,
+SD,202404,202410,Total call center volume (number of calls),,C10
+SD,202404,202410,Average call center wait time (minutes),,C10
+SD,202404,202410,Average call center abandonment rate,,C10
+SD,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),0,
+SD,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),0,
+SD,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),0,
+SD,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+SD,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,
+SD,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),0,
+SD,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),0,
+SD,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,
+SD,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+SD,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5), ,
+SD,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5), ,
+SD,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5), ,
+SD,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5), ,
+SD,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5), ,
+SD,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5), ,
+SD,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5), ,
+SD,202403,202410,Total call center volume (number of calls),,C10
+SD,202403,202410,Average call center wait time (minutes),,C10
+SD,202403,202410,Average call center abandonment rate,,C10
+SD,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),0,
+SD,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5497,
+SD,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3945,
+SD,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1319,
+SD,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2626,
+SD,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1421,
+SD,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1081,
+SD,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),340,
+SD,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),131,
+SD,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7177,
+SD,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2399,
+SD,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4777,
+SD,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2585,
+SD,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1967,
+SD,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0619,
+SD,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0238,
+SD,202402,202410,Total call center volume (number of calls),,C10
+SD,202402,202410,Average call center wait time (minutes),,C10
+SD,202402,202410,Average call center abandonment rate,,C10
+SD,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5497,
+SD,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),4929,
+SD,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2537,
+SD,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1282,
+SD,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1255,
+SD,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1444,
+SD,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1127,
+SD,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),317,
+SD,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),948,
+SD,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5147,
+SD,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2601,
+SD,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2546,
+SD,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.293,
+SD,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2286,
+SD,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0643,
+SD,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1923,
+SD,202401,202410,Total call center volume (number of calls),,C10
+SD,202401,202410,Average call center wait time (minutes),,C10
+SD,202401,202410,Average call center abandonment rate,,C10
+SD,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),4929,
+SD,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),6522,
+SD,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3213,
+SD,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1762,
+SD,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1451,
+SD,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2254,
+SD,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1803,
+SD,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),451,
+SD,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1055,
+SD,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4926,
+SD,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2702,
+SD,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2225,
+SD,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3456,
+SD,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2764,
+SD,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0692,
+SD,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1618,
+SD,202312,202410,Total call center volume (number of calls),,C10
+SD,202312,202410,Average call center wait time (minutes),,C10
+SD,202312,202410,Average call center abandonment rate,,C10
+SD,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6522,
+SD,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5911,
+SD,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2656,
+SD,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1655,
+SD,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1001,
+SD,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2477,
+SD,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1883,
+SD,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),594,
+SD,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),778,
+SD,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4493,
+SD,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.28,
+SD,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1693,
+SD,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.419,
+SD,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.3186,
+SD,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1005,
+SD,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1316,
+SD,202311,202410,Total call center volume (number of calls),,C10
+SD,202311,202410,Average call center wait time (minutes),,C10
+SD,202311,202410,Average call center abandonment rate,,C10
+SD,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5911,
+SD,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7110,
+SD,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3413,
+SD,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1493,
+SD,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1920,
+SD,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2991,
+SD,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2124,
+SD,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),867,
+SD,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),706,
+SD,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.48,
+SD,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.21,
+SD,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.27,
+SD,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4207,
+SD,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2987,
+SD,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1219,
+SD,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0993,
+SD,202310,202410,Total call center volume (number of calls),,C10
+SD,202310,202410,Average call center wait time (minutes),,C10
+SD,202310,202410,Average call center abandonment rate,,C10
+SD,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7110,
+SD,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7962,
+SD,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3337,
+SD,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1433,
+SD,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1904,
+SD,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3581,
+SD,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2578,
+SD,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1003,
+SD,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1044,
+SD,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4191,
+SD,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.18,
+SD,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2391,
+SD,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4498,
+SD,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.3238,
+SD,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.126,
+SD,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1311,
+SD,202309,202410,Total call center volume (number of calls),,C10
+SD,202309,202410,Average call center wait time (minutes),,C10
+SD,202309,202410,Average call center abandonment rate,,C10
+SD,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7962,
+SD,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10094,
+SD,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4088,
+SD,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1515,
+SD,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2573,
+SD,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4749,
+SD,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2612,
+SD,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2137,
+SD,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1257,
+SD,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.405,
+SD,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1501,
+SD,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2549,
+SD,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4705,
+SD,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2588,
+SD,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2117,
+SD,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1245,
+SD,202308,202410,Total call center volume (number of calls),,C10
+SD,202308,202410,Average call center wait time (minutes),,C10
+SD,202308,202410,Average call center abandonment rate,,C10
+SD,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10094,
+SD,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12304,
+SD,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4699,
+SD,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1600,
+SD,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3099,
+SD,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6134,
+SD,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3128,
+SD,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3006,
+SD,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1471,
+SD,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3819,
+SD,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.13,
+SD,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2519,
+SD,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4985,
+SD,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2542,
+SD,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2443,
+SD,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1196,
+SD,202307,202410,Total call center volume (number of calls),,C10
+SD,202307,202410,Average call center wait time (minutes),,C10
+SD,202307,202410,Average call center abandonment rate,,C10
+SD,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12304,
+SD,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),14688,
+SD,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),5450,
+SD,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1322,
+SD,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4128,
+SD,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7789,
+SD,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3622,
+SD,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4167,
+SD,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1449,
+SD,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3711,
+SD,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.09,
+SD,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.281,
+SD,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5303,
+SD,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2466,
+SD,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2837,
+SD,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0987,
+SD,202306,202410,Total call center volume (number of calls),,C10
+SD,202306,202410,Average call center wait time (minutes),,C10
+SD,202306,202410,Average call center abandonment rate,,C10
+SD,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),14688,
+SD,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),17536,
+SD,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),5913,
+SD,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1053,
+SD,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4860,
+SD,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9719,
+SD,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4131,
+SD,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5588,
+SD,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1904,
+SD,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3372,
+SD,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.06,
+SD,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2771,
+SD,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5542,
+SD,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2356,
+SD,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3187,
+SD,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1086,
+SD,202305,202410,Total call center volume (number of calls),,C10
+SD,202305,202410,Average call center wait time (minutes),,C10
+SD,202305,202410,Average call center abandonment rate,,C10
+SD,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17536,
+SD,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),17904,
+SD,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6167,
+SD,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),370,
+SD,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5797,
+SD,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),9715,
+SD,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4129,
+SD,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5586,
+SD,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2022,
+SD,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3444,
+SD,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0207,
+SD,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3238,
+SD,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5426,
+SD,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2306,
+SD,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.312,
+SD,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1129,
+SD,202304,202410,Total call center volume (number of calls),,C10
+SD,202304,202410,Average call center wait time (minutes),,C10
+SD,202304,202410,Average call center abandonment rate,,C10
+SD,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),17904,
+SD,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),14649,
+SD,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6235,
+SD,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),374,
+SD,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5861,
+SD,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7368,
+SD,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2578,
+SD,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4790,
+SD,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1046,
+SD,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4256,
+SD,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0255,
+SD,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4001,
+SD,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.503,
+SD,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.176,
+SD,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.327,
+SD,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0714,
+SD,202303,202410,Total call center volume (number of calls),,C10
+SD,202303,202410,Average call center wait time (minutes),,C10
+SD,202303,202410,Average call center abandonment rate,,C10
+TN,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),93912,
+TN,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),52824,
+TN,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),41378,
+TN,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),33753,
+TN,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7625,
+TN,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8130,
+TN,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2589,
+TN,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5541,
+TN,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3316,
+TN,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7833,
+TN,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.639,
+TN,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1443,
+TN,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1539,
+TN,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.049,
+TN,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1049,
+TN,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0628,
+TN,202407,202410,Total call center volume (number of calls),98188,C4
+TN,202407,202410,Average call center wait time (minutes),0,"C1, C2, C4, C6"
+TN,202407,202410,Average call center abandonment rate,0.007,"C1, C4"
+TN,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),91232,
+TN,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),47682,
+TN,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),34037,
+TN,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),28596,
+TN,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5441,
+TN,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7435,
+TN,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2395,
+TN,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5040,
+TN,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6210,
+TN,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7138,
+TN,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5997,
+TN,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1141,
+TN,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1559,
+TN,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0502,
+TN,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1057,
+TN,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1302,
+TN,202406,202410,Total call center volume (number of calls),86609,C4
+TN,202406,202410,Average call center wait time (minutes),1,"C1, C2, C4, C6"
+TN,202406,202410,Average call center abandonment rate,0.005,"C1, C4"
+TN,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),73879,
+TN,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),125901,
+TN,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),60482,
+TN,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),46109,
+TN,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),14373,
+TN,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),44281,
+TN,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8628,
+TN,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),35653,
+TN,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),21138,
+TN,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4804,
+TN,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3662,
+TN,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1142,
+TN,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3517,
+TN,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0685,
+TN,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2832,
+TN,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1679,
+TN,202405,202410,Total call center volume (number of calls),101674,C4
+TN,202405,202410,Average call center wait time (minutes),1,"C1, C2, C4, C6"
+TN,202405,202410,Average call center abandonment rate,0.017,"C1, C4"
+TN,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),52824,
+TN,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),128210,
+TN,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),70398,
+TN,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),54693,
+TN,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),15705,
+TN,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),39235,
+TN,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7420,
+TN,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),31815,
+TN,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18577,
+TN,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5491,
+TN,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4266,
+TN,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1225,
+TN,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.306,
+TN,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0579,
+TN,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2481,
+TN,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1449,
+TN,202404,202410,Total call center volume (number of calls),113380,C4
+TN,202404,202410,Average call center wait time (minutes),5,"C1, C2, C4, C6"
+TN,202404,202410,Average call center abandonment rate,0.073,"C1, C4"
+TN,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),47682,
+TN,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),104998,
+TN,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),48808,
+TN,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),37420,
+TN,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11388,
+TN,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),33965,
+TN,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6169,
+TN,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),27796,
+TN,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),22225,
+TN,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4648,
+TN,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3564,
+TN,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1085,
+TN,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3235,
+TN,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0588,
+TN,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2647,
+TN,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2117,
+TN,202403,202410,Total call center volume (number of calls),104965,C4
+TN,202403,202410,Average call center wait time (minutes),8,"C1, C2, C4, C6"
+TN,202403,202410,Average call center abandonment rate,0.097,"C1, C4"
+TN,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),124081,
+TN,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),153758,
+TN,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),66056,
+TN,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),47631,
+TN,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18425,
+TN,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),53665,
+TN,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7169,
+TN,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),46496,
+TN,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),34037,
+TN,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4296,
+TN,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3098,
+TN,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1198,
+TN,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.349,
+TN,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0466,
+TN,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3024,
+TN,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2214,
+TN,202402,202410,Total call center volume (number of calls),127719,C4
+TN,202402,202410,Average call center wait time (minutes),29,"C1, C2, C4, C6"
+TN,202402,202410,Average call center abandonment rate,0.194,"C1, C4"
+TN,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),128210,
+TN,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),150099,
+TN,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),70290,
+TN,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),53367,
+TN,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16923,
+TN,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),50018,
+TN,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8661,
+TN,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),41357,
+TN,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),29791,
+TN,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4683,
+TN,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3555,
+TN,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1127,
+TN,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3332,
+TN,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0577,
+TN,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2755,
+TN,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1985,
+TN,202401,202410,Total call center volume (number of calls),137705,C4
+TN,202401,202410,Average call center wait time (minutes),34,"C1, C2, C4, C6"
+TN,202401,202410,Average call center abandonment rate,0.262,"C1, C4"
+TN,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),104998,
+TN,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),140159,
+TN,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),73624,
+TN,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),60402,
+TN,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13222,
+TN,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),41149,
+TN,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7582,
+TN,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),33567,
+TN,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),25386,
+TN,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5253,
+TN,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.431,
+TN,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0943,
+TN,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2936,
+TN,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0541,
+TN,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2395,
+TN,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1811,
+TN,202312,202410,Total call center volume (number of calls),108984,C4
+TN,202312,202410,Average call center wait time (minutes),31,"C1, C2, C4, C6"
+TN,202312,202410,Average call center abandonment rate,0.252,"C1, C4"
+TN,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),153759,
+TN,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),106872,
+TN,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),62749,
+TN,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),52941,
+TN,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9808,
+TN,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),29110,
+TN,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6214,
+TN,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),22896,
+TN,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),15013,
+TN,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5871,
+TN,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4954,
+TN,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0918,
+TN,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2724,
+TN,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0581,
+TN,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2142,
+TN,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1405,
+TN,202311,202410,Total call center volume (number of calls),122763,C4
+TN,202311,202410,Average call center wait time (minutes),36,"C1, C2, C4, C6"
+TN,202311,202410,Average call center abandonment rate,0.264,"C1, C4"
+TN,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),150099,
+TN,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),159666,
+TN,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),87588,
+TN,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),69719,
+TN,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17869,
+TN,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),49585,
+TN,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10870,
+TN,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),38715,
+TN,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),22493,
+TN,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5486,
+TN,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4367,
+TN,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1119,
+TN,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3106,
+TN,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0681,
+TN,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2425,
+TN,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1409,
+TN,202310,202410,Total call center volume (number of calls),109833,C4
+TN,202310,202410,Average call center wait time (minutes),16,"C1, C2, C4, C6"
+TN,202310,202410,Average call center abandonment rate,0.166,"C1, C4"
+TN,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),140159,
+TN,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),154622,
+TN,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),94940,
+TN,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),72342,
+TN,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),22598,
+TN,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),37565,
+TN,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8393,
+TN,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29172,
+TN,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),22117,
+TN,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.614,
+TN,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4679,
+TN,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1461,
+TN,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2429,
+TN,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0543,
+TN,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1887,
+TN,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.143,
+TN,202309,202410,Total call center volume (number of calls),92404,C4
+TN,202309,202410,Average call center wait time (minutes),19,"C1, C2, C4, C6"
+TN,202309,202410,Average call center abandonment rate,0.199,"C1, C4"
+TN,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),106872,
+TN,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),150448,
+TN,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),78394,
+TN,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),52925,
+TN,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),25469,
+TN,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),48485,
+TN,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10830,
+TN,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),37655,
+TN,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),23569,
+TN,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5211,
+TN,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3518,
+TN,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1693,
+TN,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3223,
+TN,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.072,
+TN,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2503,
+TN,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1567,
+TN,202308,202410,Total call center volume (number of calls),103929,C4
+TN,202308,202410,Average call center wait time (minutes),15,"C1, C2, C4, C6"
+TN,202308,202410,Average call center abandonment rate,0.127,"C1, C4"
+TN,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),159666,
+TN,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),83308,
+TN,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),46215,
+TN,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),32984,
+TN,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13231,
+TN,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27037,
+TN,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7663,
+TN,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19374,
+TN,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10056,
+TN,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5547,
+TN,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3959,
+TN,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1588,
+TN,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3245,
+TN,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.092,
+TN,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2326,
+TN,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1207,
+TN,202307,202410,Total call center volume (number of calls),78534,C4
+TN,202307,202410,Average call center wait time (minutes),2,"C1, C2, C4, C6"
+TN,202307,202410,Average call center abandonment rate,0.003,"C1, C4"
+TN,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),154622,
+TN,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),80084,
+TN,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),43666,
+TN,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),24802,
+TN,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18864,
+TN,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),31128,
+TN,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7383,
+TN,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23745,
+TN,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5290,
+TN,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5453,
+TN,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3097,
+TN,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2356,
+TN,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3887,
+TN,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0922,
+TN,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2965,
+TN,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0661,
+TN,202306,202410,Total call center volume (number of calls),66840,C4
+TN,202306,202410,Average call center wait time (minutes),0,"C1, C2, C4, C6"
+TN,202306,202410,Average call center abandonment rate,0.001,"C1, C4"
+TN,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),150448,
+TN,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+TN,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+TN,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+TN,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+TN,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+TN,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+TN,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+TN,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+TN,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+TN,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+TN,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+TN,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+TN,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+TN,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+TN,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+TN,202305,202410,Total call center volume (number of calls),60066,C4
+TN,202305,202410,Average call center wait time (minutes),0,"C1, C2, C4, C6"
+TN,202305,202410,Average call center abandonment rate,0.006,"C1, C4"
+TN,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),80084,
+TN,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+TN,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+TN,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+TN,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+TN,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+TN,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+TN,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+TN,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+TN,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+TN,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+TN,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+TN,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+TN,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+TN,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+TN,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+TN,202304,202410,Total call center volume (number of calls),50806,C4
+TN,202304,202410,Average call center wait time (minutes),0,"C1, C2, C4, C6"
+TN,202304,202410,Average call center abandonment rate,0.007,"C1, C4"
+TN,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),84978,
+TN,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+TN,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+TN,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+TN,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+TN,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+TN,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+TN,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+TN,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+TN,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+TN,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+TN,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+TN,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+TN,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+TN,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+TN,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+TN,202303,202410,Total call center volume (number of calls),52039,C4
+TN,202303,202410,Average call center wait time (minutes),0,"C1, C2, C4, C6"
+TN,202303,202410,Average call center abandonment rate,0.003,"C1, C4"
+TX,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),351433,
+TX,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),260949,
+TX,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),174642,
+TX,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),26419,
+TX,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),148223,
+TX,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),76299,
+TX,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),29510,
+TX,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),46789,
+TX,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),10008,
+TX,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6693,
+TX,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1012,
+TX,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.568,
+TX,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2924,
+TX,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1131,
+TX,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1793,
+TX,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0384,
+TX,202407,202410,Total call center volume (number of calls),1559095,"C5, C6"
+TX,202407,202410,Average call center wait time (minutes),4,"C5, C6"
+TX,202407,202410,Average call center abandonment rate,0.126,"C5, C6"
+TX,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),384748,
+TX,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),212762,
+TX,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),144217,
+TX,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),20038,
+TX,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),124179,
+TX,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),61139,
+TX,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),26404,
+TX,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),34735,
+TX,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7406,
+TX,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6778,
+TX,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0942,
+TX,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5837,
+TX,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2874,
+TX,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1241,
+TX,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1633,
+TX,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0348,
+TX,202406,202410,Total call center volume (number of calls),1195453,"C5, C6"
+TX,202406,202410,Average call center wait time (minutes),1,"C5, C6"
+TX,202406,202410,Average call center abandonment rate,0.034,"C5, C6"
+TX,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),430092,
+TX,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),250279,
+TX,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),165220,
+TX,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),22526,
+TX,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),142694,
+TX,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),75316,
+TX,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),31615,
+TX,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),43701,
+TX,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9743,
+TX,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6601,
+TX,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.09,
+TX,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5701,
+TX,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3009,
+TX,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1263,
+TX,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1746,
+TX,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0389,
+TX,202405,202410,Total call center volume (number of calls),1070136,"C5, C6"
+TX,202405,202410,Average call center wait time (minutes),1,"C5, C6"
+TX,202405,202410,Average call center abandonment rate,0.029,"C5, C6"
+TX,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),283314,
+TX,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),176477,
+TX,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),120669,
+TX,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16440,
+TX,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),104229,
+TX,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),46972,
+TX,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),22958,
+TX,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24014,
+TX,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8836,
+TX,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6838,
+TX,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0932,
+TX,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5906,
+TX,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2662,
+TX,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1301,
+TX,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1361,
+TX,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0501,
+TX,202404,202410,Total call center volume (number of calls),966477,"C5, C6"
+TX,202404,202410,Average call center wait time (minutes),1,"C5, C6"
+TX,202404,202410,Average call center abandonment rate,0.023,"C5, C6"
+TX,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),227886,
+TX,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),172696,
+TX,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),122249,
+TX,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),19230,
+TX,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),103019,
+TX,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),43140,
+TX,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),16844,
+TX,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),26296,
+TX,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7307,
+TX,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7079,
+TX,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1114,
+TX,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5965,
+TX,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2498,
+TX,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0975,
+TX,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1523,
+TX,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0423,
+TX,202403,202410,Total call center volume (number of calls),923251,"C5, C6"
+TX,202403,202410,Average call center wait time (minutes),1,"C5, C6"
+TX,202403,202410,Average call center abandonment rate,0.026,"C5, C6"
+TX,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),288552,
+TX,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),189514,
+TX,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),130961,
+TX,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16439,
+TX,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),114522,
+TX,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),49178,
+TX,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),18594,
+TX,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),30584,
+TX,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9375,
+TX,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.691,
+TX,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0867,
+TX,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.6043,
+TX,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2595,
+TX,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0981,
+TX,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1614,
+TX,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0495,
+TX,202402,202410,Total call center volume (number of calls),959154,"C5, C6"
+TX,202402,202410,Average call center wait time (minutes),1,"C5, C6"
+TX,202402,202410,Average call center abandonment rate,0.031,"C5, C6"
+TX,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),185248,
+TX,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),148530,
+TX,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),93034,
+TX,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),15900,
+TX,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),77134,
+TX,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),44042,
+TX,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),19131,
+TX,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24911,
+TX,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11454,
+TX,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6264,
+TX,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.107,
+TX,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5193,
+TX,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2965,
+TX,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1288,
+TX,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1677,
+TX,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0771,
+TX,202401,202410,Total call center volume (number of calls),1174792,"C5, C6"
+TX,202401,202410,Average call center wait time (minutes),11,"C5, C6"
+TX,202401,202410,Average call center abandonment rate,0.172,"C5, C6"
+TX,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),184453,
+TX,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),235207,
+TX,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),114653,
+TX,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),17207,
+TX,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),97446,
+TX,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),100654,
+TX,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),35564,
+TX,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),65090,
+TX,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19900,
+TX,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4875,
+TX,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0732,
+TX,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4143,
+TX,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4279,
+TX,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1512,
+TX,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2767,
+TX,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0846,
+TX,202312,202410,Total call center volume (number of calls),985663,"C5, C6"
+TX,202312,202410,Average call center wait time (minutes),7,"C5, C6"
+TX,202312,202410,Average call center abandonment rate,0.109,"C5, C6"
+TX,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),210948,
+TX,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),1080037,
+TX,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),257191,
+TX,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),44229,
+TX,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),212962,
+TX,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),311150,
+TX,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),117028,
+TX,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),194122,
+TX,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),511696,
+TX,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2381,
+TX,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.041,
+TX,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1972,
+TX,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2881,
+TX,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1084,
+TX,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1797,
+TX,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4738,
+TX,202311,202410,Total call center volume (number of calls),1142692,"C5, C6"
+TX,202311,202410,Average call center wait time (minutes),16,"C5, C6"
+TX,202311,202410,Average call center abandonment rate,0.242,"C5, C6"
+TX,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),180917,
+TX,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),363558,
+TX,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),90857,
+TX,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1831,
+TX,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),89026,
+TX,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),156193,
+TX,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),35727,
+TX,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),120466,
+TX,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),116508,
+TX,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2499,
+TX,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.005,
+TX,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2449,
+TX,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4296,
+TX,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0983,
+TX,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3314,
+TX,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3205,
+TX,202310,202410,Total call center volume (number of calls),1205156,"C5, C6"
+TX,202310,202410,Average call center wait time (minutes),14,"C5, C6"
+TX,202310,202410,Average call center abandonment rate,0.229,"C5, C6"
+TX,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1030821,
+TX,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),719891,
+TX,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),261791,
+TX,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),15814,
+TX,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),245977,
+TX,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),332104,
+TX,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),170108,
+TX,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),161996,
+TX,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),125996,
+TX,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3637,
+TX,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.022,
+TX,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3417,
+TX,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4613,
+TX,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2363,
+TX,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.225,
+TX,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.175,
+TX,202309,202410,Total call center volume (number of calls),1162661,"C5, C6"
+TX,202309,202410,Average call center wait time (minutes),15,"C5, C6"
+TX,202309,202410,Average call center abandonment rate,0.242,"C5, C6"
+TX,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1023501,
+TX,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),769726,
+TX,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),194610,
+TX,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),17962,
+TX,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),176648,
+TX,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),328320,
+TX,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),124998,
+TX,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),203322,
+TX,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),246796,
+TX,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.2528,
+TX,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0233,
+TX,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2295,
+TX,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4265,
+TX,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1624,
+TX,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2641,
+TX,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3206,
+TX,202308,202410,Total call center volume (number of calls),1157378,"C5, C6"
+TX,202308,202410,Average call center wait time (minutes),11,"C5, C6"
+TX,202308,202410,Average call center abandonment rate,0.178,"C5, C6"
+TX,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1088590,
+TX,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),176120,
+TX,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),100876,
+TX,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),19785,
+TX,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),81091,
+TX,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),59168,
+TX,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12956,
+TX,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),46212,
+TX,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),16076,
+TX,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5728,
+TX,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1123,
+TX,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4604,
+TX,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.336,
+TX,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0736,
+TX,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2624,
+TX,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0913,
+TX,202307,202410,Total call center volume (number of calls),1038801,"C5, C6"
+TX,202307,202410,Average call center wait time (minutes),13,"C5, C6"
+TX,202307,202410,Average call center abandonment rate,0.227,"C5, C6"
+TX,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),191531,
+TX,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),0,
+TX,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),0,
+TX,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),0,
+TX,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),0,
+TX,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),0,
+TX,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),0,
+TX,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,
+TX,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),0,
+TX,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5), ,
+TX,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5), ,
+TX,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5), ,
+TX,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5), ,
+TX,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5), ,
+TX,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5), ,
+TX,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5), ,
+TX,202306,202410,Total call center volume (number of calls),1052220,"C5, C6"
+TX,202306,202410,Average call center wait time (minutes),9,"C5, C6"
+TX,202306,202410,Average call center abandonment rate,0.168,"C5, C6"
+TX,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),225611,
+TX,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),785287,
+TX,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),111543,
+TX,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4235,
+TX,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),107308,
+TX,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),500784,
+TX,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),95880,
+TX,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),404904,
+TX,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),172960,
+TX,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.142,
+TX,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0054,
+TX,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1366,
+TX,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.6377,
+TX,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1221,
+TX,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5156,
+TX,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2203,
+TX,202305,202410,Total call center volume (number of calls),994188,"C5, C6"
+TX,202305,202410,Average call center wait time (minutes),8,"C5, C6"
+TX,202305,202410,Average call center abandonment rate,0.164,"C5, C6"
+TX,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),1012651,
+TX,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+TX,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+TX,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+TX,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+TX,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+TX,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+TX,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+TX,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+TX,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+TX,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+TX,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+TX,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+TX,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+TX,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+TX,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+TX,202304,202410,Total call center volume (number of calls),954663,"C5, C6"
+TX,202304,202410,Average call center wait time (minutes),8,"C5, C6"
+TX,202304,202410,Average call center abandonment rate,0.191,"C5, C6"
+TX,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+TX,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+TX,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+TX,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+TX,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+TX,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+TX,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+TX,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+TX,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+TX,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+TX,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+TX,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+TX,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+TX,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+TX,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+TX,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+TX,202303,202410,Total call center volume (number of calls),750176,"C5, C6"
+TX,202303,202410,Average call center wait time (minutes),2,"C5, C6"
+TX,202303,202410,Average call center abandonment rate,0.069,"C5, C6"
+USA,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5487266,
+USA,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5478758,
+USA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4043169,
+USA,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3030742,
+USA,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1012427,
+USA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),905421,
+USA,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),315132,
+USA,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),590289,
+USA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),530168,
+USA,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.738,
+USA,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5532,
+USA,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1848,
+USA,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1653,
+USA,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0575,
+USA,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1077,
+USA,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0968,
+USA,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5596185,
+USA,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5252164,
+USA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3840445,
+USA,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2885136,
+USA,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),955309,
+USA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),902755,
+USA,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),313370,
+USA,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),589385,
+USA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),508964,
+USA,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7312,
+USA,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5493,
+USA,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1819,
+USA,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1719,
+USA,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0597,
+USA,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1122,
+USA,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0969,
+USA,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5519672,
+USA,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),6241266,
+USA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4227451,
+USA,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3120740,
+USA,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1106711,
+USA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1142175,
+USA,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),416891,
+USA,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),725284,
+USA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),871640,
+USA,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6773,
+USA,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5,
+USA,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1773,
+USA,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.183,
+USA,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0668,
+USA,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1162,
+USA,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1397,
+USA,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5135541,
+USA,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),6447707,
+USA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4364615,
+USA,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3250730,
+USA,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1113885,
+USA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1156711,
+USA,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),430832,
+USA,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),725879,
+USA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),926381,
+USA,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6769,
+USA,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5042,
+USA,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1728,
+USA,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1794,
+USA,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0668,
+USA,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1126,
+USA,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1437,
+USA,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6055828,
+USA,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7246581,
+USA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4645718,
+USA,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3260670,
+USA,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1385048,
+USA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1471775,
+USA,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),508555,
+USA,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),963220,
+USA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1129088,
+USA,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6411,
+USA,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.45,
+USA,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1911,
+USA,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2031,
+USA,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0702,
+USA,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1329,
+USA,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1558,
+USA,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6547615,
+USA,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),6859452,
+USA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4378380,
+USA,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3132980,
+USA,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1245400,
+USA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1238852,
+USA,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),446331,
+USA,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),792521,
+USA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1242220,
+USA,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6383,
+USA,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4567,
+USA,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1816,
+USA,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1806,
+USA,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0651,
+USA,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1155,
+USA,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1811,
+USA,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7051430,
+USA,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),6230825,
+USA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3912162,
+USA,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2843060,
+USA,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1069102,
+USA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1151449,
+USA,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),379961,
+USA,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),771488,
+USA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1167214,
+USA,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6279,
+USA,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4563,
+USA,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1716,
+USA,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1848,
+USA,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.061,
+USA,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1238,
+USA,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1873,
+USA,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6647081,
+USA,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7089277,
+USA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4419515,
+USA,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3356037,
+USA,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1063478,
+USA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1340131,
+USA,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),416628,
+USA,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),923503,
+USA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1329631,
+USA,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6234,
+USA,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4734,
+USA,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.15,
+USA,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.189,
+USA,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0588,
+USA,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1303,
+USA,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1876,
+USA,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6444590,
+USA,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7255653,
+USA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3857201,
+USA,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2595118,
+USA,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1262083,
+USA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1581006,
+USA,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),502343,
+USA,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1078663,
+USA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1817446,
+USA,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5316,
+USA,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3577,
+USA,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1739,
+USA,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2179,
+USA,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0692,
+USA,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1487,
+USA,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2505,
+USA,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6936756,
+USA,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7175841,
+USA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4073173,
+USA,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2728514,
+USA,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1344659,
+USA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1618186,
+USA,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),502612,
+USA,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1115574,
+USA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1484482,
+USA,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5676,
+USA,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3802,
+USA,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1874,
+USA,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2255,
+USA,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.07,
+USA,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1555,
+USA,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2069,
+USA,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7636432,
+USA,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7257058,
+USA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3906374,
+USA,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2448636,
+USA,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1457738,
+USA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1659873,
+USA,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),583917,
+USA,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1075956,
+USA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1690811,
+USA,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5383,
+USA,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3374,
+USA,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2009,
+USA,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2287,
+USA,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0805,
+USA,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1483,
+USA,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.233,
+USA,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7860067,
+USA,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7428192,
+USA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3804556,
+USA,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2340350,
+USA,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1464206,
+USA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1977764,
+USA,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),574967,
+USA,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1402797,
+USA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1645872,
+USA,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5122,
+USA,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3151,
+USA,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1971,
+USA,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2663,
+USA,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0774,
+USA,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1888,
+USA,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2216,
+USA,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7709871,
+USA,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7077802,
+USA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3653083,
+USA,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2170184,
+USA,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1482899,
+USA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1650802,
+USA,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),480618,
+USA,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1170184,
+USA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1773917,
+USA,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5161,
+USA,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3066,
+USA,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2095,
+USA,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2332,
+USA,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0679,
+USA,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1653,
+USA,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2506,
+USA,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7323178,
+USA,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),6508034,
+USA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3307902,
+USA,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1910387,
+USA,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1397515,
+USA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1636111,
+USA,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),430701,
+USA,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1205410,
+USA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1564021,
+USA,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5083,
+USA,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2935,
+USA,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2147,
+USA,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2514,
+USA,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0662,
+USA,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1852,
+USA,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2403,
+USA,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7369769,
+USA,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),3980211,
+USA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),1675250,
+USA,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),983065,
+USA,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),692185,
+USA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1497437,
+USA,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),341838,
+USA,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1155599,
+USA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),807524,
+USA,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4209,
+USA,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.247,
+USA,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1739,
+USA,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3762,
+USA,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0859,
+USA,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2903,
+USA,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2029,
+USA,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7062730,
+USA,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),2216287,
+USA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),1009164,
+USA,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),563171,
+USA,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),445993,
+USA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),714894,
+USA,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),147764,
+USA,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),567130,
+USA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),492229,
+USA,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4553,
+USA,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2541,
+USA,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2012,
+USA,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3226,
+USA,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0667,
+USA,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2559,
+USA,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2221,
+USA,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),2519563,
+USA,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),73737,
+USA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),44542,
+USA,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),19518,
+USA,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),25024,
+USA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21780,
+USA,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12070,
+USA,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9710,
+USA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7415,
+USA,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6041,
+USA,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2647,
+USA,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3394,
+USA,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2954,
+USA,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1637,
+USA,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1317,
+USA,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1006,
+UT,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15853,
+UT,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),24763,
+UT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14217,
+UT,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10435,
+UT,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),3782,
+UT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8138,
+UT,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1314,
+UT,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6824,
+UT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2408,
+UT,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5741,
+UT,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4214,
+UT,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1527,
+UT,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3286,
+UT,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0531,
+UT,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2756,
+UT,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0972,
+UT,202407,202410,Total call center volume (number of calls),122199,"C3, C4, C5"
+UT,202407,202410,Average call center wait time (minutes),24,"C1, C2, C3, C4, C5, C6"
+UT,202407,202410,Average call center abandonment rate,0.223,"C3, C4, C5, C6"
+UT,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),13589,
+UT,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),22673,
+UT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12918,
+UT,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8761,
+UT,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4157,
+UT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7584,
+UT,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1440,
+UT,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6144,
+UT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2171,
+UT,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5698,
+UT,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3864,
+UT,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1833,
+UT,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3345,
+UT,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0635,
+UT,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.271,
+UT,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0958,
+UT,202406,202410,Total call center volume (number of calls),110057,"C3, C4, C5"
+UT,202406,202410,Average call center wait time (minutes),22,"C1, C2, C3, C4, C5, C6"
+UT,202406,202410,Average call center abandonment rate,0.241,"C3, C4, C5, C6"
+UT,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),14898,
+UT,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),24366,
+UT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),13713,
+UT,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9195,
+UT,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4518,
+UT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8204,
+UT,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1866,
+UT,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6338,
+UT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2449,
+UT,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5628,
+UT,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3774,
+UT,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1854,
+UT,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3367,
+UT,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0766,
+UT,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2601,
+UT,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1005,
+UT,202405,202410,Total call center volume (number of calls),119912,"C3, C4, C5"
+UT,202405,202410,Average call center wait time (minutes),17,"C1, C2, C3, C4, C5, C6"
+UT,202405,202410,Average call center abandonment rate,0.247,"C3, C4, C5, C6"
+UT,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),10935,
+UT,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),25564,
+UT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14327,
+UT,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5323,
+UT,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9004,
+UT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8917,
+UT,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2033,
+UT,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6884,
+UT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2320,
+UT,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5604,
+UT,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2082,
+UT,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3522,
+UT,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3488,
+UT,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0795,
+UT,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2693,
+UT,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0908,
+UT,202404,202410,Total call center volume (number of calls),113496,"C3, C4, C5"
+UT,202404,202410,Average call center wait time (minutes),13,"C1, C2, C3, C4, C5, C6"
+UT,202404,202410,Average call center abandonment rate,0.193,"C3, C4, C5, C6"
+UT,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),8951,
+UT,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),20525,
+UT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9525,
+UT,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5420,
+UT,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4105,
+UT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8673,
+UT,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),819,
+UT,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),7854,
+UT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2327,
+UT,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4641,
+UT,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2641,
+UT,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2,
+UT,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4226,
+UT,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0399,
+UT,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3827,
+UT,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1134,
+UT,202403,202410,Total call center volume (number of calls),114517,"C3, C4, C5"
+UT,202403,202410,Average call center wait time (minutes),18,"C1, C2, C3, C4, C5, C6"
+UT,202403,202410,Average call center abandonment rate,0.234,"C3, C4, C5, C6"
+UT,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12138,
+UT,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),28688,
+UT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10032,
+UT,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5289,
+UT,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4743,
+UT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15825,
+UT,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),877,
+UT,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),14948,
+UT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2831,
+UT,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3497,
+UT,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1844,
+UT,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1653,
+UT,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5516,
+UT,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0306,
+UT,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5211,
+UT,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0987,
+UT,202402,202410,Total call center volume (number of calls),117638,"C3, C4, C5"
+UT,202402,202410,Average call center wait time (minutes),17,"C1, C2, C3, C4, C5, C6"
+UT,202402,202410,Average call center abandonment rate,0.194,"C3, C4, C5, C6"
+UT,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),19074,
+UT,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),33943,
+UT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),15325,
+UT,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7090,
+UT,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8235,
+UT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13626,
+UT,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1448,
+UT,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12178,
+UT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4992,
+UT,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4515,
+UT,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2089,
+UT,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2426,
+UT,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4014,
+UT,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0427,
+UT,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3588,
+UT,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1471,
+UT,202401,202410,Total call center volume (number of calls),138250,"C3, C4, C5"
+UT,202401,202410,Average call center wait time (minutes),24,"C1, C2, C3, C4, C5, C6"
+UT,202401,202410,Average call center abandonment rate,0.232,"C3, C4, C5, C6"
+UT,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23751,
+UT,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),37201,
+UT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),14396,
+UT,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7550,
+UT,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6846,
+UT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),18436,
+UT,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1156,
+UT,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17280,
+UT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4369,
+UT,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.387,
+UT,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.203,
+UT,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.184,
+UT,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4956,
+UT,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0311,
+UT,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4645,
+UT,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1174,
+UT,202312,202410,Total call center volume (number of calls),115835,"C3, C4, C5"
+UT,202312,202410,Average call center wait time (minutes),23,"C1, C2, C3, C4, C5, C6"
+UT,202312,202410,Average call center abandonment rate,0.212,"C3, C4, C5, C6"
+UT,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),25963,
+UT,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),34456,
+UT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12707,
+UT,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7939,
+UT,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4768,
+UT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17668,
+UT,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),817,
+UT,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16851,
+UT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4081,
+UT,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3688,
+UT,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2304,
+UT,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1384,
+UT,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5128,
+UT,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0237,
+UT,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4891,
+UT,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1184,
+UT,202311,202410,Total call center volume (number of calls),120497,"C3, C4, C5"
+UT,202311,202410,Average call center wait time (minutes),23,"C1, C2, C3, C4, C5, C6"
+UT,202311,202410,Average call center abandonment rate,0.218,"C3, C4, C5, C6"
+UT,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),26424,
+UT,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),35456,
+UT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12543,
+UT,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7264,
+UT,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5279,
+UT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19521,
+UT,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),826,
+UT,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18695,
+UT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3392,
+UT,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3538,
+UT,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2049,
+UT,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1489,
+UT,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5506,
+UT,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0233,
+UT,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5273,
+UT,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0957,
+UT,202310,202410,Total call center volume (number of calls),117445,"C3, C4, C5"
+UT,202310,202410,Average call center wait time (minutes),19,"C1, C2, C3, C4, C5, C6"
+UT,202310,202410,Average call center abandonment rate,0.186,"C3, C4, C5, C6"
+UT,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),20030,
+UT,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),33414,
+UT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12651,
+UT,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7251,
+UT,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),5400,
+UT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17147,
+UT,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),771,
+UT,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16376,
+UT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3616,
+UT,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3786,
+UT,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.217,
+UT,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1616,
+UT,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5132,
+UT,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0231,
+UT,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4901,
+UT,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1082,
+UT,202309,202410,Total call center volume (number of calls),117376,"C3, C4, C5"
+UT,202309,202410,Average call center wait time (minutes),22,"C1, C2, C3, C4, C5, C6"
+UT,202309,202410,Average call center abandonment rate,0.212,"C3, C4, C5, C6"
+UT,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),32963,
+UT,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),31863,
+UT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12061,
+UT,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7293,
+UT,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4768,
+UT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17229,
+UT,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),785,
+UT,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16444,
+UT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2573,
+UT,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3785,
+UT,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2289,
+UT,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1496,
+UT,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5407,
+UT,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0246,
+UT,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5161,
+UT,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0808,
+UT,202308,202410,Total call center volume (number of calls),142072,"C3, C4, C5"
+UT,202308,202410,Average call center wait time (minutes),25,"C1, C2, C3, C4, C5, C6"
+UT,202308,202410,Average call center abandonment rate,0.228,"C3, C4, C5, C6"
+UT,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),22611,
+UT,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),29571,
+UT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11384,
+UT,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7145,
+UT,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4239,
+UT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),16921,
+UT,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),503,
+UT,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16418,
+UT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1266,
+UT,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.385,
+UT,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2416,
+UT,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1433,
+UT,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5722,
+UT,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.017,
+UT,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5552,
+UT,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0428,
+UT,202307,202410,Total call center volume (number of calls),121245,"C3, C4, C5"
+UT,202307,202410,Average call center wait time (minutes),29,"C1, C2, C3, C4, C5, C6"
+UT,202307,202410,Average call center abandonment rate,0.246,"C3, C4, C5, C6"
+UT,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),29385,
+UT,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),29186,
+UT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),11410,
+UT,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6994,
+UT,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),4416,
+UT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),16405,
+UT,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),541,
+UT,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15864,
+UT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1371,
+UT,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3909,
+UT,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2396,
+UT,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1513,
+UT,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5621,
+UT,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0185,
+UT,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5435,
+UT,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.047,
+UT,202306,202410,Total call center volume (number of calls),144164,"C3, C4, C5"
+UT,202306,202410,Average call center wait time (minutes),33,"C1, C2, C3, C4, C5, C6"
+UT,202306,202410,Average call center abandonment rate,0.243,"C3, C4, C5, C6"
+UT,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),28261,
+UT,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),44238,
+UT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),18468,
+UT,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9993,
+UT,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8475,
+UT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),23388,
+UT,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2228,
+UT,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),21160,
+UT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2382,
+UT,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4175,
+UT,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2259,
+UT,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1916,
+UT,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5287,
+UT,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0504,
+UT,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4783,
+UT,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0538,
+UT,202305,202410,Total call center volume (number of calls),150447,"C3, C4, C5"
+UT,202305,202410,Average call center wait time (minutes),35,"C1, C2, C3, C4, C5, C6"
+UT,202305,202410,Average call center abandonment rate,0.258,"C3, C4, C5, C6"
+UT,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),23112,
+UT,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),40411,
+UT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),17101,
+UT,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6254,
+UT,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10847,
+UT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21695,
+UT,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2108,
+UT,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19587,
+UT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1615,
+UT,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4232,
+UT,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1548,
+UT,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2684,
+UT,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5369,
+UT,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0522,
+UT,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4847,
+UT,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.04,
+UT,202304,202410,Total call center volume (number of calls),124408,"C3, C4, C5"
+UT,202304,202410,Average call center wait time (minutes),29,"C1, C2, C3, C4, C5, C6"
+UT,202304,202410,Average call center abandonment rate,0.245,"C3, C4, C5, C6"
+UT,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),73682,R1
+UT,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+UT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+UT,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+UT,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+UT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+UT,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+UT,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+UT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+UT,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+UT,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+UT,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+UT,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+UT,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+UT,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+UT,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+UT,202303,202410,Total call center volume (number of calls),120043,"C3, C4, C5"
+UT,202303,202410,Average call center wait time (minutes),19,"C1, C2, C3, C4, C5, C6"
+UT,202303,202410,Average call center abandonment rate,0.204,"C3, C4, C5, C6"
+VA,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),143590,
+VA,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),118146,
+VA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),100572,
+VA,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),68789,
+VA,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),31783,
+VA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7808,
+VA,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5295,
+VA,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2513,
+VA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),9766,
+VA,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8513,
+VA,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5822,
+VA,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.269,
+VA,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0661,
+VA,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0448,
+VA,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0213,
+VA,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0827,
+VA,202407,202410,Total call center volume (number of calls),79173,"C3, C4"
+VA,202407,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202407,202410,Average call center abandonment rate,0.013,"C3, C4, C6"
+VA,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),129145,
+VA,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),103996,
+VA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),89450,
+VA,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),60306,
+VA,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),29144,
+VA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8365,
+VA,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5913,
+VA,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2452,
+VA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6181,
+VA,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8601,
+VA,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5799,
+VA,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2802,
+VA,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0804,
+VA,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0569,
+VA,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0236,
+VA,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0594,
+VA,202406,202410,Total call center volume (number of calls),72004,"C3, C4"
+VA,202406,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202406,202410,Average call center abandonment rate,0.021,"C3, C4, C6"
+VA,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),118146,
+VA,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),187679,
+VA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),164235,
+VA,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),131744,
+VA,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),32491,
+VA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),10953,
+VA,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7983,
+VA,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2970,
+VA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12491,
+VA,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8751,
+VA,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.702,
+VA,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1731,
+VA,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0584,
+VA,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0425,
+VA,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0158,
+VA,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0666,
+VA,202405,202410,Total call center volume (number of calls),85359,"C3, C4"
+VA,202405,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202405,202410,Average call center abandonment rate,0.019,"C3, C4, C6"
+VA,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),110013,
+VA,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),179317,
+VA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),148031,
+VA,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),110851,
+VA,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),37180,
+VA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),12662,
+VA,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8269,
+VA,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4393,
+VA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),18624,
+VA,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8255,
+VA,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6182,
+VA,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2073,
+VA,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0706,
+VA,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0461,
+VA,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0245,
+VA,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1039,
+VA,202404,202410,Total call center volume (number of calls),91016,"C3, C4"
+VA,202404,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202404,202410,Average call center abandonment rate,0.016,"C3, C4, C6"
+VA,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),194116,
+VA,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),150250,
+VA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),110609,
+VA,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),72349,
+VA,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),38260,
+VA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7851,
+VA,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3258,
+VA,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4593,
+VA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),31790,
+VA,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7362,
+VA,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4815,
+VA,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2546,
+VA,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0523,
+VA,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0217,
+VA,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0306,
+VA,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2116,
+VA,202403,202410,Total call center volume (number of calls),81312,"C3, C4"
+VA,202403,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202403,202410,Average call center abandonment rate,0.012,"C3, C4, C6"
+VA,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),186460,
+VA,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),161727,
+VA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),114415,
+VA,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),77711,
+VA,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),36704,
+VA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8097,
+VA,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3467,
+VA,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4630,
+VA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),39215,
+VA,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7075,
+VA,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4805,
+VA,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.227,
+VA,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0501,
+VA,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0214,
+VA,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0286,
+VA,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2425,
+VA,202402,202410,Total call center volume (number of calls),78778,"C3, C4"
+VA,202402,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202402,202410,Average call center abandonment rate,0.005,"C3, C4, C6"
+VA,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),156387,
+VA,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),145150,
+VA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),105516,
+VA,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),73843,
+VA,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),31673,
+VA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6548,
+VA,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2862,
+VA,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3686,
+VA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),33086,
+VA,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7269,
+VA,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5087,
+VA,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2182,
+VA,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0451,
+VA,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0197,
+VA,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0254,
+VA,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2279,
+VA,202401,202410,Total call center volume (number of calls),91070,"C3, C4"
+VA,202401,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202401,202410,Average call center abandonment rate,0.043,"C3, C4, C6"
+VA,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),170874,
+VA,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),146891,
+VA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),98392,
+VA,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),78525,
+VA,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),19867,
+VA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8493,
+VA,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3237,
+VA,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5256,
+VA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),40006,
+VA,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6698,
+VA,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5346,
+VA,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1352,
+VA,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0578,
+VA,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.022,
+VA,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0358,
+VA,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2724,
+VA,202312,202410,Total call center volume (number of calls),78996,"C3, C4"
+VA,202312,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202312,202410,Average call center abandonment rate,0.016,"C3, C4, C6"
+VA,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),145150,
+VA,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),153643,
+VA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),119426,
+VA,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),110209,
+VA,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9217,
+VA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8724,
+VA,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3833,
+VA,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4891,
+VA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),25493,
+VA,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7773,
+VA,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7173,
+VA,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.06,
+VA,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0568,
+VA,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0249,
+VA,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0318,
+VA,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1659,
+VA,202311,202410,Total call center volume (number of calls),80344,"C3, C4"
+VA,202311,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202311,202410,Average call center abandonment rate,0.027,"C3, C4, C6"
+VA,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),152878,
+VA,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),179166,
+VA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),136542,
+VA,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),113721,
+VA,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),22821,
+VA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8849,
+VA,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3762,
+VA,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5087,
+VA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),33775,
+VA,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7621,
+VA,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6347,
+VA,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1274,
+VA,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0494,
+VA,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.021,
+VA,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0284,
+VA,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1885,
+VA,202310,202410,Total call center volume (number of calls),74805,"C3, C4"
+VA,202310,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202310,202410,Average call center abandonment rate,0.016,"C3, C4, C6"
+VA,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),165264,
+VA,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),197886,
+VA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),124887,
+VA,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),80957,
+VA,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),43930,
+VA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13297,R4
+VA,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3269,
+VA,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),10028,R4
+VA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),59702,
+VA,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6311,
+VA,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4091,
+VA,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.222,
+VA,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0672,R4
+VA,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0165,
+VA,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0507,R4
+VA,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3017,
+VA,202309,202410,Total call center volume (number of calls),71730,"C3, C4"
+VA,202309,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202309,202410,Average call center abandonment rate,0.079,"C3, C4, C6"
+VA,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),181727,
+VA,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),218452,
+VA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),84992,
+VA,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),60334,
+VA,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24658,
+VA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),25399,R4
+VA,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5477,
+VA,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19922,R4
+VA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),108061,
+VA,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3891,
+VA,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2762,
+VA,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1129,
+VA,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1163,R4
+VA,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0251,
+VA,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0912,R4
+VA,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4947,
+VA,202308,202410,Total call center volume (number of calls),78522,"C3, C4"
+VA,202308,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202308,202410,Average call center abandonment rate,0.06,"C3, C4, C6"
+VA,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),205639,
+VA,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),199583,
+VA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),84139,
+VA,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),55296,
+VA,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),28843,
+VA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),35998,
+VA,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),6427,
+VA,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),29571,
+VA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),79446,
+VA,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4216,
+VA,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2771,
+VA,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1445,
+VA,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1804,
+VA,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0322,
+VA,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1482,
+VA,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3981,
+VA,202307,202410,Total call center volume (number of calls),69988,"C3, C4"
+VA,202307,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202307,202410,Average call center abandonment rate,0.089,"C3, C4, C6"
+VA,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),218452,
+VA,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),167232,
+VA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),76475,
+VA,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),47423,
+VA,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),29052,
+VA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),26531,
+VA,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4309,
+VA,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),22222,
+VA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),64226,
+VA,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4573,
+VA,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2836,
+VA,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1737,
+VA,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1586,
+VA,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0258,
+VA,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1329,
+VA,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3841,
+VA,202306,202410,Total call center volume (number of calls),69165,"C3, C4"
+VA,202306,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202306,202410,Average call center abandonment rate,0.034,"C3, C4, C6"
+VA,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),200604,
+VA,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),205701,
+VA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),164014,
+VA,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),134011,
+VA,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),30003,
+VA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),21809,
+VA,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9797,
+VA,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12012,
+VA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),19878,
+VA,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7973,
+VA,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6515,
+VA,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1459,
+VA,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.106,
+VA,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0476,
+VA,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0584,
+VA,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0966,
+VA,202305,202410,Total call center volume (number of calls),66269,"C3, C4"
+VA,202305,202410,Average call center wait time (minutes),0,"C1, C2, C3, C4, C6"
+VA,202305,202410,Average call center abandonment rate,0.011,"C3, C4, C6"
+VA,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),168173,
+VA,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+VA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+VA,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+VA,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+VA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+VA,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+VA,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+VA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+VA,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+VA,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+VA,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+VA,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+VA,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+VA,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+VA,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+VA,202304,202410,Total call center volume (number of calls),48963,"C3, C4"
+VA,202304,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202304,202410,Average call center abandonment rate,0.005,"C3, C4, C6"
+VA,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),7146,
+VA,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+VA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+VA,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+VA,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+VA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+VA,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+VA,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+VA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+VA,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+VA,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+VA,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+VA,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+VA,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+VA,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+VA,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+VA,202303,202410,Total call center volume (number of calls),45318,"C3, C4"
+VA,202303,202410,Average call center wait time (minutes),1,"C1, C2, C3, C4, C6"
+VA,202303,202410,Average call center abandonment rate,0.013,"C3, C4, C6"
+VT,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),13217,
+VT,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),9083,
+VT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7438,
+VT,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6439,
+VT,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),999,
+VT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),986,
+VT,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),240,
+VT,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),746,
+VT,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),659,
+VT,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8189,
+VT,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7089,
+VT,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.11,
+VT,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1086,
+VT,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0264,
+VT,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0821,
+VT,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0726,
+VT,202407,202410,Total call center volume (number of calls),18635,"C4, C5, C7"
+VT,202407,202410,Average call center wait time (minutes),1,"C2, C4, C5, C7, C9"
+VT,202407,202410,Average call center abandonment rate,0.01,"C4, C5, C6, C7"
+VT,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),9692,
+VT,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),8532,
+VT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6998,
+VT,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5938,
+VT,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1060,
+VT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),960,
+VT,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),234,
+VT,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),726,
+VT,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),574,
+VT,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8202,
+VT,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.696,
+VT,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1242,
+VT,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1125,
+VT,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0274,
+VT,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0851,
+VT,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0673,
+VT,202406,202410,Total call center volume (number of calls),17087,"C4, C5, C7"
+VT,202406,202410,Average call center wait time (minutes),1,"C2, C4, C5, C7, C9"
+VT,202406,202410,Average call center abandonment rate,0.005,"C4, C5, C6, C7"
+VT,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),8497,
+VT,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),9454,
+VT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7422,
+VT,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6434,
+VT,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),988,
+VT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1079,
+VT,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),194,
+VT,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),885,
+VT,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),953,
+VT,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7851,
+VT,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6806,
+VT,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1045,
+VT,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1141,
+VT,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0205,
+VT,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0936,
+VT,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1008,
+VT,202405,202410,Total call center volume (number of calls),19321,"C4, C5, C7"
+VT,202405,202410,Average call center wait time (minutes),1,"C2, C4, C5, C7, C9"
+VT,202405,202410,Average call center abandonment rate,0.009,"C4, C5, C6, C7"
+VT,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),9151,
+VT,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),18606,
+VT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),12867,
+VT,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11055,
+VT,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1812,
+VT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1001,R4
+VT,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),715,
+VT,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),286,R4
+VT,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4738,
+VT,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6916,
+VT,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5942,
+VT,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0974,
+VT,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0538,R4
+VT,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0384,
+VT,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0154,R4
+VT,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2546,
+VT,202404,202410,Total call center volume (number of calls),21883,"C4, C5, C7"
+VT,202404,202410,Average call center wait time (minutes),1,"C2, C4, C5, C7, C9"
+VT,202404,202410,Average call center abandonment rate,0.004,"C4, C5, C6, C7"
+VT,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),19386,
+VT,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),14969,
+VT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10171,
+VT,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),8708,
+VT,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1463,
+VT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3160,
+VT,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),702,
+VT,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2458,
+VT,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1638,
+VT,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6795,
+VT,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5817,
+VT,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0977,
+VT,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2111,
+VT,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0469,
+VT,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1642,
+VT,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1094,
+VT,202403,202410,Total call center volume (number of calls),21213,"C4, C5, C7"
+VT,202403,202410,Average call center wait time (minutes),1,"C2, C4, C5, C7, C9"
+VT,202403,202410,Average call center abandonment rate,0.009,"C4, C5, C6, C7"
+VT,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15430,
+VT,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),15170,
+VT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),10782,
+VT,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9440,
+VT,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1342,
+VT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2651,
+VT,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),673,
+VT,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1978,
+VT,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1737,
+VT,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7107,
+VT,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6223,
+VT,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0885,
+VT,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1748,
+VT,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0444,
+VT,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1304,
+VT,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1145,
+VT,202402,202410,Total call center volume (number of calls),22396,"C4, C5, C7"
+VT,202402,202410,Average call center wait time (minutes),1,"C2, C4, C5, C7, C9"
+VT,202402,202410,Average call center abandonment rate,0.011,"C4, C5, C6, C7"
+VT,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15407,
+VT,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12870,
+VT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),9296,
+VT,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7887,
+VT,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1409,
+VT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2016,R4
+VT,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),400,
+VT,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1616,R4
+VT,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1558,
+VT,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7223,
+VT,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6128,
+VT,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1095,
+VT,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1566,R4
+VT,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0311,
+VT,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1256,R4
+VT,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1211,
+VT,202401,202410,Total call center volume (number of calls),30693,"C4, C5, C7"
+VT,202401,202410,Average call center wait time (minutes),5,"C2, C4, C5, C7, C9"
+VT,202401,202410,Average call center abandonment rate,0.092,"C4, C5, C6, C7"
+VT,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),15105,
+VT,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),11830,
+VT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),8474,
+VT,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7244,
+VT,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1230,
+VT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1788,R4
+VT,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),359,
+VT,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1429,R4
+VT,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1568,
+VT,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7163,
+VT,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6123,
+VT,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.104,
+VT,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1511,R4
+VT,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0303,
+VT,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1208,R4
+VT,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1325,
+VT,202312,202410,Total call center volume (number of calls),28304,"C4, C5, C7"
+VT,202312,202410,Average call center wait time (minutes),9,"C2, C4, C5, C7, C9"
+VT,202312,202410,Average call center abandonment rate,0.151,"C4, C5, C6, C7"
+VT,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),13005,
+VT,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),12122,
+VT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7905,
+VT,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6250,
+VT,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1655,
+VT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2338,R4
+VT,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),389,
+VT,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1949,R4
+VT,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1879,
+VT,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6521,
+VT,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5156,
+VT,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1365,
+VT,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1929,R4
+VT,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0321,
+VT,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1608,R4
+VT,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.155,
+VT,202311,202410,Total call center volume (number of calls),29408,"C4, C5, C7"
+VT,202311,202410,Average call center wait time (minutes),14,"C2, C4, C5, C7, C9"
+VT,202311,202410,Average call center abandonment rate,0.231,"C4, C5, C6, C7"
+VT,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),14313,
+VT,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),10166,
+VT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6148,
+VT,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4691,
+VT,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1457,
+VT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2347,R4
+VT,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),424,
+VT,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1923,R4
+VT,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1671,
+VT,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6048,
+VT,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4614,
+VT,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1433,
+VT,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2309,R4
+VT,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0417,
+VT,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1892,R4
+VT,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1644,
+VT,202310,202410,Total call center volume (number of calls),28769,"C4, C5, C7"
+VT,202310,202410,Average call center wait time (minutes),9,"C2, C4, C5, C7, C9"
+VT,202310,202410,Average call center abandonment rate,0.183,"C4, C5, C6, C7"
+VT,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),11461,
+VT,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),14243,
+VT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7955,
+VT,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5829,
+VT,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2126,
+VT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),4449,R4
+VT,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),670,
+VT,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3779,R4
+VT,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1839,
+VT,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5585,
+VT,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4093,
+VT,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1493,
+VT,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3124,R4
+VT,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.047,
+VT,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2653,R4
+VT,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1291,
+VT,202309,202410,Total call center volume (number of calls),23299,"C4, C5, C7"
+VT,202309,202410,Average call center wait time (minutes),6,"C2, C4, C5, C7, C9"
+VT,202309,202410,Average call center abandonment rate,0.128,"C4, C5, C6, C7"
+VT,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12757,
+VT,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),13075,
+VT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),8461,
+VT,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6018,
+VT,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2443,
+VT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3390,
+VT,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),764,
+VT,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2626,
+VT,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1224,
+VT,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6471,
+VT,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4603,
+VT,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1868,
+VT,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2593,
+VT,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0584,
+VT,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2008,
+VT,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0936,
+VT,202308,202410,Total call center volume (number of calls),22959,"C4, C5, C7"
+VT,202308,202410,Average call center wait time (minutes),5,"C2, C4, C5, C7, C9"
+VT,202308,202410,Average call center abandonment rate,0.107,"C4, C5, C6, C7"
+VT,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),12790,
+VT,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),9004,
+VT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),7166,
+VT,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5608,
+VT,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1558,
+VT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),489,
+VT,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),488,
+VT,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1,
+VT,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1349,
+VT,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7959,
+VT,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.6228,
+VT,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.173,
+VT,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0543,
+VT,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0542,
+VT,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0001,
+VT,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1498,
+VT,202307,202410,Total call center volume (number of calls),20275,"C4, C5, C7"
+VT,202307,202410,Average call center wait time (minutes),4,"C2, C4, C5, C7, C9"
+VT,202307,202410,Average call center abandonment rate,0.09,"C4, C5, C6, C7"
+VT,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),13175,
+VT,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),13359,
+VT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6308,
+VT,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3880,
+VT,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2428,
+VT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5479,
+VT,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1648,
+VT,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3831,
+VT,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1572,
+VT,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4722,
+VT,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2904,
+VT,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1818,
+VT,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4101,
+VT,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1234,
+VT,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2868,
+VT,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1177,
+VT,202306,202410,Total call center volume (number of calls),22054,"C4, C5, C7"
+VT,202306,202410,Average call center wait time (minutes),1,"C2, C4, C5, C7, C9"
+VT,202306,202410,Average call center abandonment rate,0.087,"C4, C5, C6, C7"
+VT,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),13514,
+VT,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),13157,
+VT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),6367,
+VT,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),3827,
+VT,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),2540,
+VT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),5852,
+VT,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1924,
+VT,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),3928,
+VT,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),938,
+VT,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4839,
+VT,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2909,
+VT,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1931,
+VT,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4448,
+VT,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1462,
+VT,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2985,
+VT,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0713,
+VT,202305,202410,Total call center volume (number of calls),19537,"C4, C5, C7"
+VT,202305,202410,Average call center wait time (minutes),1,"C2, C4, C5, C7, C9"
+VT,202305,202410,Average call center abandonment rate,0.007,"C4, C5, C6, C7"
+VT,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),14987,
+VT,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+VT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+VT,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+VT,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+VT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+VT,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+VT,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+VT,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+VT,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+VT,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+VT,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+VT,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+VT,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+VT,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+VT,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+VT,202304,202410,Total call center volume (number of calls),15636,"C4, C5, C7"
+VT,202304,202410,Average call center wait time (minutes),1,"C2, C4, C5, C7, C9"
+VT,202304,202410,Average call center abandonment rate,0.005,"C4, C5, C6, C7"
+VT,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+VT,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+VT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+VT,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+VT,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+VT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+VT,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+VT,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+VT,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+VT,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+VT,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+VT,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+VT,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+VT,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+VT,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+VT,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+VT,202303,202410,Total call center volume (number of calls),16749,"C4, C5, C7"
+VT,202303,202410,Average call center wait time (minutes),1,"C2, C4, C5, C7, C9"
+VT,202303,202410,Average call center abandonment rate,0.006,"C4, C5, C6, C7"
+WA,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),138882,
+WA,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),118743,
+WA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),103342,
+WA,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),96082,
+WA,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7260,
+WA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14884,
+WA,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2517,
+WA,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12367,
+WA,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),517,
+WA,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8703,
+WA,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8092,
+WA,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0611,
+WA,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1253,
+WA,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0212,
+WA,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1041,
+WA,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0044,
+WA,202407,202410,Total call center volume (number of calls),54988,"C3, C4"
+WA,202407,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202407,202410,Average call center abandonment rate,0.11,"C3, C4, C6"
+WA,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),146361,
+WA,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),117862,
+WA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),101565,
+WA,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),94312,
+WA,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7253,
+WA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15664,
+WA,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2296,
+WA,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13368,
+WA,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),633,
+WA,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8617,
+WA,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.8002,
+WA,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0615,
+WA,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1329,
+WA,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0195,
+WA,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1134,
+WA,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0054,
+WA,202406,202410,Total call center volume (number of calls),52914,"C3, C4"
+WA,202406,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202406,202410,Average call center abandonment rate,0.11,"C3, C4, C6"
+WA,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),145192,
+WA,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),113777,
+WA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),97429,
+WA,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),89367,
+WA,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8062,
+WA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15699,
+WA,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2528,
+WA,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13171,
+WA,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),649,
+WA,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8563,
+WA,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7855,
+WA,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0709,
+WA,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.138,
+WA,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0222,
+WA,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1158,
+WA,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0057,
+WA,202405,202410,Total call center volume (number of calls),60014,"C3, C4"
+WA,202405,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202405,202410,Average call center abandonment rate,0.11,"C3, C4, C6"
+WA,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),141728,
+WA,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),103444,
+WA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),87619,
+WA,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),79096,
+WA,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8523,
+WA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15318,
+WA,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3402,
+WA,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11916,
+WA,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),507,
+WA,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.847,
+WA,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7646,
+WA,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0824,
+WA,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1481,
+WA,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0329,
+WA,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1152,
+WA,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0049,
+WA,202404,202410,Total call center volume (number of calls),63321,"C3, C4"
+WA,202404,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202404,202410,Average call center abandonment rate,0.125,"C3, C4, C6"
+WA,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),126751,
+WA,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),123453,
+WA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),101759,
+WA,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),91151,
+WA,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10608,
+WA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20925,
+WA,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4907,
+WA,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16018,
+WA,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),769,
+WA,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8243,
+WA,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7383,
+WA,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0859,
+WA,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1695,
+WA,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0397,
+WA,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1297,
+WA,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0062,
+WA,202403,202410,Total call center volume (number of calls),61926,"C3, C4"
+WA,202403,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202403,202410,Average call center abandonment rate,0.124,"C3, C4, C6"
+WA,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),154551,
+WA,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),127852,
+WA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),104703,
+WA,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),93659,
+WA,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11044,
+WA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20525,
+WA,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5099,
+WA,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15426,
+WA,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2624,
+WA,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8189,
+WA,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7326,
+WA,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0864,
+WA,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1605,
+WA,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0399,
+WA,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1207,
+WA,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0205,
+WA,202402,202410,Total call center volume (number of calls),62800,"C3, C4"
+WA,202402,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202402,202410,Average call center abandonment rate,0.13,"C3, C4, C6"
+WA,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),158288,
+WA,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),119817,
+WA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),98735,
+WA,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),89073,
+WA,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),9662,
+WA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),20510,
+WA,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5217,
+WA,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15293,
+WA,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),572,
+WA,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.824,
+WA,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7434,
+WA,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0806,
+WA,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1712,
+WA,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0435,
+WA,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1276,
+WA,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0048,
+WA,202401,202410,Total call center volume (number of calls),68546,"C3, C4"
+WA,202401,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202401,202410,Average call center abandonment rate,0.142,"C3, C4, C6"
+WA,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),151623,
+WA,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),150978,
+WA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),124300,
+WA,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),111728,
+WA,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12572,
+WA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),25994,
+WA,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5890,
+WA,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),20104,
+WA,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),684,
+WA,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8233,
+WA,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.74,
+WA,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0833,
+WA,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1722,
+WA,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.039,
+WA,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1332,
+WA,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0045,
+WA,202312,202410,Total call center volume (number of calls),53452,"C3, C4"
+WA,202312,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202312,202410,Average call center abandonment rate,0.11,"C3, C4, C6"
+WA,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),188437,
+WA,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),142381,
+WA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),117387,
+WA,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),104612,
+WA,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12775,
+WA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),24444,
+WA,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5446,
+WA,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18998,
+WA,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),550,
+WA,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8245,
+WA,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7347,
+WA,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0897,
+WA,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1717,
+WA,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0382,
+WA,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1334,
+WA,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0039,
+WA,202311,202410,Total call center volume (number of calls),55019,"C3, C4"
+WA,202311,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202311,202410,Average call center abandonment rate,0.11,"C3, C4, C6"
+WA,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),169743,
+WA,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),124481,
+WA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),101480,
+WA,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),90690,
+WA,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10790,
+WA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22380,
+WA,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5792,
+WA,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16588,
+WA,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),621,
+WA,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8152,
+WA,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7285,
+WA,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0867,
+WA,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1798,
+WA,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0465,
+WA,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1333,
+WA,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.005,
+WA,202310,202410,Total call center volume (number of calls),54527,"C3, C4"
+WA,202310,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202310,202410,Average call center abandonment rate,0.058,"C3, C4, C6"
+WA,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),152419,
+WA,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),115401,
+WA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),95016,
+WA,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),84669,
+WA,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10347,
+WA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19838,
+WA,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4585,
+WA,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15253,
+WA,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),547,
+WA,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8234,
+WA,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7337,
+WA,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0897,
+WA,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1719,
+WA,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0397,
+WA,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1322,
+WA,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0047,
+WA,202309,202410,Total call center volume (number of calls),51112,"C3, C4"
+WA,202309,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202309,202410,Average call center abandonment rate,0.055,"C3, C4, C6"
+WA,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),141094,
+WA,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),119931,
+WA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),96632,
+WA,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),85586,
+WA,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11046,
+WA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22763,
+WA,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),5373,
+WA,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),17390,
+WA,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),536,
+WA,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.8057,
+WA,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.7136,
+WA,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0921,
+WA,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1898,
+WA,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0448,
+WA,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.145,
+WA,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0045,
+WA,202308,202410,Total call center volume (number of calls),56994,"C3, C4"
+WA,202308,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202308,202410,Average call center abandonment rate,0.06,"C3, C4, C6"
+WA,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),149431,
+WA,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),195074,
+WA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),105300,
+WA,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),92191,
+WA,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13109,
+WA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),88906,
+WA,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8174,
+WA,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),80732,
+WA,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),868,
+WA,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5398,
+WA,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4726,
+WA,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0672,
+WA,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4558,
+WA,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0419,
+WA,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4139,
+WA,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0044,
+WA,202307,202410,Total call center volume (number of calls),48096,"C3, C4"
+WA,202307,202410,Average call center wait time (minutes),0,"C2, C3, C4, C6"
+WA,202307,202410,Average call center abandonment rate,0.06,"C3, C4, C6"
+WA,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),235223,
+WA,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),199496,
+WA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),103592,
+WA,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),90085,
+WA,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13507,
+WA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),94780,
+WA,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9219,
+WA,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),85561,
+WA,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1124,
+WA,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5193,
+WA,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4516,
+WA,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.0677,
+WA,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4751,
+WA,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0462,
+WA,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4289,
+WA,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0056,
+WA,202306,202410,Total call center volume (number of calls),48229,"C3, C4"
+WA,202306,202410,Average call center wait time (minutes),3,"C2, C3, C4, C6"
+WA,202306,202410,Average call center abandonment rate,0.056,"C3, C4, C6"
+WA,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),245508,
+WA,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),192611,
+WA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),100063,
+WA,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),87731,
+WA,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12332,
+WA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),91516,
+WA,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7840,
+WA,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),83676,
+WA,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1032,
+WA,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5195,
+WA,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4555,
+WA,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.064,
+WA,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4751,
+WA,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0407,
+WA,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.4344,
+WA,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0054,
+WA,202305,202410,Total call center volume (number of calls),45998,"C3, C4"
+WA,202305,202410,Average call center wait time (minutes),0,"C2, C3, C4, C6"
+WA,202305,202410,Average call center abandonment rate,0.04,"C3, C4, C6"
+WA,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),228738,
+WA,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+WA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+WA,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+WA,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+WA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+WA,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+WA,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+WA,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+WA,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+WA,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+WA,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+WA,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+WA,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+WA,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+WA,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+WA,202304,202410,Total call center volume (number of calls),39302,"C3, C4"
+WA,202304,202410,Average call center wait time (minutes),1,"C2, C3, C4, C6"
+WA,202304,202410,Average call center abandonment rate,0.04,"C3, C4, C6"
+WA,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+WA,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+WA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+WA,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+WA,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+WA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+WA,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+WA,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+WA,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+WA,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+WA,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+WA,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+WA,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+WA,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+WA,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+WA,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+WA,202303,202410,Total call center volume (number of calls),55729,"C3, C4"
+WA,202303,202410,Average call center wait time (minutes),7,"C2, C3, C4, C6"
+WA,202303,202410,Average call center abandonment rate,0.038,"C3, C4, C6"
+WI,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),68661,
+WI,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),54899,
+WI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),36959,
+WI,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),17968,
+WI,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18991,
+WI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),13292,
+WI,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),7601,
+WI,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),5691,
+WI,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4648,
+WI,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6732,
+WI,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3273,
+WI,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3459,
+WI,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2421,
+WI,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1385,
+WI,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1037,
+WI,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0847,
+WI,202407,202410,Total call center volume (number of calls),274051,"C4, C5"
+WI,202407,202410,Average call center wait time (minutes),6,"C1, C2, C4, C5, C6"
+WI,202407,202410,Average call center abandonment rate,0.106,"C1, C4, C5, C6"
+WI,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),64618,
+WI,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),84747,
+WI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),57212,
+WI,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),35497,
+WI,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),21715,
+WI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22466,
+WI,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),8881,
+WI,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13585,
+WI,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5069,
+WI,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6751,
+WI,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4189,
+WI,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2562,
+WI,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2651,
+WI,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1048,
+WI,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1603,
+WI,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0598,
+WI,202406,202410,Total call center volume (number of calls),243439,"C4, C5"
+WI,202406,202410,Average call center wait time (minutes),6,"C1, C2, C4, C5, C6"
+WI,202406,202410,Average call center abandonment rate,0.1,"C1, C4, C5, C6"
+WI,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),57131,
+WI,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),111789,
+WI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),81693,
+WI,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),48302,
+WI,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),33391,
+WI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),24227,
+WI,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),10667,
+WI,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13560,
+WI,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5869,
+WI,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7308,
+WI,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4321,
+WI,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2987,
+WI,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2167,
+WI,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0954,
+WI,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1213,
+WI,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0525,
+WI,202405,202410,Total call center volume (number of calls),251612,"C4, C5"
+WI,202405,202410,Average call center wait time (minutes),5,"C1, C2, C4, C5, C6"
+WI,202405,202410,Average call center abandonment rate,0.075,"C1, C4, C5, C6"
+WI,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),87827,
+WI,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),116768,
+WI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),83449,
+WI,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),50409,
+WI,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),33040,
+WI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27501,
+WI,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12025,
+WI,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15476,
+WI,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5818,
+WI,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7147,
+WI,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4317,
+WI,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.283,
+WI,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2355,
+WI,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.103,
+WI,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1325,
+WI,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0498,
+WI,202404,202410,Total call center volume (number of calls),262352,"C4, C5"
+WI,202404,202410,Average call center wait time (minutes),5,"C1, C2, C4, C5, C6"
+WI,202404,202410,Average call center abandonment rate,0.074,"C1, C4, C5, C6"
+WI,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),117218,
+WI,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),148138,
+WI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),95186,
+WI,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),46366,
+WI,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),48820,
+WI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),40290,
+WI,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),23749,
+WI,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16541,
+WI,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),12662,
+WI,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6425,
+WI,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.313,
+WI,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3296,
+WI,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.272,
+WI,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1603,
+WI,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1117,
+WI,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0855,
+WI,202403,202410,Total call center volume (number of calls),247021,"C4, C5"
+WI,202403,202410,Average call center wait time (minutes),7,"C1, C2, C4, C5, C6"
+WI,202403,202410,Average call center abandonment rate,0.1,"C1, C4, C5, C6"
+WI,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),122452,
+WI,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),147936,
+WI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),90970,
+WI,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),45614,
+WI,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),45356,
+WI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),45856,
+WI,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),23492,
+WI,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),22364,
+WI,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),11110,
+WI,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6149,
+WI,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3083,
+WI,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3066,
+WI,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.31,
+WI,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1588,
+WI,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1512,
+WI,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0751,
+WI,202402,202410,Total call center volume (number of calls),269567,"C4, C5"
+WI,202402,202410,Average call center wait time (minutes),8,"C1, C2, C4, C5, C6"
+WI,202402,202410,Average call center abandonment rate,0.124,"C1, C4, C5, C6"
+WI,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),155375,
+WI,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),97156,
+WI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),54173,
+WI,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),25518,
+WI,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),28655,
+WI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),35655,
+WI,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12267,
+WI,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),23388,
+WI,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7328,
+WI,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5576,
+WI,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2626,
+WI,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2949,
+WI,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.367,
+WI,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1263,
+WI,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2407,
+WI,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0754,
+WI,202401,202410,Total call center volume (number of calls),311395,"C4, C5"
+WI,202401,202410,Average call center wait time (minutes),13,"C1, C2, C4, C5, C6"
+WI,202401,202410,Average call center abandonment rate,0.189,"C1, C4, C5, C6"
+WI,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),147936,
+WI,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),81381,
+WI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),47941,
+WI,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),22655,
+WI,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),25286,
+WI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),27493,
+WI,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),9283,
+WI,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18210,
+WI,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5947,
+WI,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5891,
+WI,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2784,
+WI,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3107,
+WI,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3378,
+WI,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1141,
+WI,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2238,
+WI,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0731,
+WI,202312,202410,Total call center volume (number of calls),235666,"C4, C5"
+WI,202312,202410,Average call center wait time (minutes),9,"C1, C2, C4, C5, C6"
+WI,202312,202410,Average call center abandonment rate,0.144,"C1, C4, C5, C6"
+WI,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),98848,
+WI,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),84934,
+WI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),41905,
+WI,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9227,
+WI,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),32678,
+WI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),35932,
+WI,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11009,
+WI,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),24923,
+WI,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7097,
+WI,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4934,
+WI,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1086,
+WI,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3847,
+WI,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4231,
+WI,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1296,
+WI,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2934,
+WI,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0836,
+WI,202311,202410,Total call center volume (number of calls),245350,"C4, C5"
+WI,202311,202410,Average call center wait time (minutes),7,"C1, C2, C4, C5, C6"
+WI,202311,202410,Average call center abandonment rate,0.108,"C1, C4, C5, C6"
+WI,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),83683,
+WI,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),77631,
+WI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),42959,
+WI,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7703,
+WI,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),35256,
+WI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),29584,
+WI,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12585,
+WI,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),16999,
+WI,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5088,
+WI,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5534,
+WI,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0992,
+WI,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4541,
+WI,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3811,
+WI,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1621,
+WI,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.219,
+WI,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0655,
+WI,202310,202410,Total call center volume (number of calls),262617,"C4, C5"
+WI,202310,202410,Average call center wait time (minutes),6,"C1, C2, C4, C5, C6"
+WI,202310,202410,Average call center abandonment rate,0.091,"C1, C4, C5, C6"
+WI,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),79079,
+WI,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),78094,
+WI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),39582,
+WI,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5882,
+WI,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),33700,
+WI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),31541,
+WI,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),12463,
+WI,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),19078,
+WI,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),6971,
+WI,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5069,
+WI,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0753,
+WI,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4315,
+WI,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4039,
+WI,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1596,
+WI,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2443,
+WI,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0893,
+WI,202309,202410,Total call center volume (number of calls),261887,"C4, C5"
+WI,202309,202410,Average call center wait time (minutes),11,"C1, C2, C4, C5, C6"
+WI,202309,202410,Average call center abandonment rate,0.164,"C1, C4, C5, C6"
+WI,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),79732,
+WI,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),90490,
+WI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),42135,
+WI,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7316,
+WI,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),34819,
+WI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),40817,
+WI,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13389,
+WI,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),27428,
+WI,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),7538,
+WI,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4656,
+WI,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0808,
+WI,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3848,
+WI,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4511,
+WI,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.148,
+WI,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3031,
+WI,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0833,
+WI,202308,202410,Total call center volume (number of calls),283612,"C4, C5"
+WI,202308,202410,Average call center wait time (minutes),12,"C1, C2, C4, C5, C6"
+WI,202308,202410,Average call center abandonment rate,0.166,"C1, C4, C5, C6"
+WI,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),78094,
+WI,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),86455,
+WI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),39739,
+WI,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7020,
+WI,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),32719,
+WI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),38651,
+WI,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),11849,
+WI,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),26802,
+WI,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),8065,
+WI,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4596,
+WI,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0812,
+WI,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3785,
+WI,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4471,
+WI,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1371,
+WI,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.31,
+WI,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0933,
+WI,202307,202410,Total call center volume (number of calls),256658,"C4, C5"
+WI,202307,202410,Average call center wait time (minutes),17,"C1, C2, C4, C5, C6"
+WI,202307,202410,Average call center abandonment rate,0.211,"C1, C4, C5, C6"
+WI,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),91742,
+WI,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),86475,
+WI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),29326,
+WI,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5993,
+WI,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),23333,
+WI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),43464,
+WI,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),22539,
+WI,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),20925,
+WI,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),13685,
+WI,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3391,
+WI,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0693,
+WI,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2698,
+WI,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5026,
+WI,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2606,
+WI,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.242,
+WI,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1583,
+WI,202306,202410,Total call center volume (number of calls),270265,"C4, C5"
+WI,202306,202410,Average call center wait time (minutes),15,"C1, C2, C4, C5, C6"
+WI,202306,202410,Average call center abandonment rate,0.183,"C1, C4, C5, C6"
+WI,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),88234,
+WI,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+WI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+WI,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+WI,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+WI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+WI,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+WI,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+WI,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+WI,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+WI,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+WI,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+WI,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+WI,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+WI,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+WI,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+WI,202305,202410,Total call center volume (number of calls),245149,"C4, C5"
+WI,202305,202410,Average call center wait time (minutes),6,"C1, C2, C4, C5, C6"
+WI,202305,202410,Average call center abandonment rate,0.08,"C1, C4, C5, C6"
+WI,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),87529,
+WI,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+WI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+WI,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+WI,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+WI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+WI,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+WI,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+WI,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+WI,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+WI,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+WI,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+WI,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+WI,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+WI,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+WI,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+WI,202304,202410,Total call center volume (number of calls),213111,"C4, C5"
+WI,202304,202410,Average call center wait time (minutes),8,"C1, C2, C4, C5, C6"
+WI,202304,202410,Average call center abandonment rate,0.13,"C1, C4, C5, C6"
+WI,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),,
+WI,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+WI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+WI,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+WI,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+WI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+WI,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+WI,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+WI,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+WI,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+WI,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+WI,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+WI,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+WI,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+WI,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+WI,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+WI,202303,202410,Total call center volume (number of calls),249172,"C4, C5"
+WI,202303,202410,Average call center wait time (minutes),5,"C1, C2, C4, C5, C6"
+WI,202303,202410,Average call center abandonment rate,0.1,"C1, C4, C5, C6"
+WV,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),32479,
+WV,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),36635,
+WV,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),28494,
+WV,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),21065,
+WV,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7429,
+WV,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7551,
+WV,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1312,
+WV,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6239,
+WV,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),590,
+WV,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7778,
+WV,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.575,
+WV,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2028,
+WV,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2061,
+WV,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0358,
+WV,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1703,
+WV,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0161,
+WV,202407,202410,Total call center volume (number of calls),42980,"C4, C5"
+WV,202407,202410,Average call center wait time (minutes),16,"C2, C4, C5, C6"
+WV,202407,202410,Average call center abandonment rate,0.233,"C4, C5, C6"
+WV,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),37088,
+WV,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),28713,
+WV,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),22259,
+WV,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),16075,
+WV,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),6184,
+WV,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6082,
+WV,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1197,
+WV,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4885,
+WV,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),372,
+WV,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7752,
+WV,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.5599,
+WV,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2154,
+WV,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2118,
+WV,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0417,
+WV,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1701,
+WV,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.013,
+WV,202406,202410,Total call center volume (number of calls),24143,"C4, C5"
+WV,202406,202410,Average call center wait time (minutes),9,"C2, C4, C5, C6"
+WV,202406,202410,Average call center abandonment rate,0.136,"C4, C5, C6"
+WV,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),36635,
+WV,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),28509,
+WV,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),20288,
+WV,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),12764,
+WV,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),7524,
+WV,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),6230,
+WV,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1306,
+WV,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),4924,
+WV,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1991,
+WV,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.7116,
+WV,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.4477,
+WV,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2639,
+WV,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2185,
+WV,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0458,
+WV,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1727,
+WV,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0698,
+WV,202405,202410,Total call center volume (number of calls),26584,"C4, C5"
+WV,202405,202410,Average call center wait time (minutes),5,"C2, C4, C5, C6"
+WV,202405,202410,Average call center abandonment rate,0.038,"C4, C5, C6"
+WV,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),28713,
+WV,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),26796,
+WV,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),17137,
+WV,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),6661,
+WV,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),10476,
+WV,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),7520,
+WV,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1348,
+WV,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6172,
+WV,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2139,
+WV,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6395,
+WV,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2486,
+WV,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.391,
+WV,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2806,
+WV,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0503,
+WV,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2303,
+WV,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0798,
+WV,202404,202410,Total call center volume (number of calls),27494,"C4, C5"
+WV,202404,202410,Average call center wait time (minutes),10,"C2, C4, C5, C6"
+WV,202404,202410,Average call center abandonment rate,0.117,"C4, C5, C6"
+WV,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),28509,
+WV,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),33748,
+WV,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),20340,
+WV,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),9075,
+WV,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11265,
+WV,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),8074,
+WV,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1620,
+WV,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),6454,
+WV,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5334,
+WV,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6027,
+WV,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2689,
+WV,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3338,
+WV,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2392,
+WV,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.048,
+WV,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1912,
+WV,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1581,
+WV,202403,202410,Total call center volume (number of calls),28606,"C4, C5"
+WV,202403,202410,Average call center wait time (minutes),10,"C2, C4, C5, C6"
+WV,202403,202410,Average call center abandonment rate,0.141,"C4, C5, C6"
+WV,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),26796,
+WV,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),36211,
+WV,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),23965,
+WV,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10865,
+WV,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13100,
+WV,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),11411,
+WV,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1616,
+WV,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),9795,
+WV,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),835,R8
+WV,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6618,
+WV,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3,
+WV,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3618,
+WV,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3151,
+WV,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0446,
+WV,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2705,
+WV,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0231,R8
+WV,202402,202410,Total call center volume (number of calls),46226,"C4, C5"
+WV,202402,202410,Average call center wait time (minutes),20,"C2, C4, C5, C6"
+WV,202402,202410,Average call center abandonment rate,0.231,"C4, C5, C6"
+WV,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),33748,
+WV,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),31039,
+WV,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),16554,
+WV,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7785,
+WV,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),8769,
+WV,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),14041,
+WV,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1666,
+WV,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12375,
+WV,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),444,
+WV,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5333,
+WV,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2508,
+WV,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2825,
+WV,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4524,
+WV,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0537,
+WV,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3987,
+WV,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0143,
+WV,202401,202410,Total call center volume (number of calls),35613,"C4, C5"
+WV,202401,202410,Average call center wait time (minutes),21,"C2, C4, C5, C6"
+WV,202401,202410,Average call center abandonment rate,0.282,"C4, C5, C6"
+WV,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),31039,
+WV,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),43923,
+WV,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),23595,
+WV,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),10297,
+WV,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),13298,
+WV,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15163,
+WV,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2320,
+WV,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12843,
+WV,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),5165,
+WV,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5372,
+WV,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2344,
+WV,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3028,
+WV,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3452,
+WV,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0528,
+WV,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2924,
+WV,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1176,
+WV,202312,202410,Total call center volume (number of calls),41138,"C4, C5"
+WV,202312,202410,Average call center wait time (minutes),21,"C2, C4, C5, C6"
+WV,202312,202410,Average call center abandonment rate,0.246,"C4, C5, C6"
+WV,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),31039,
+WV,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),38716,
+WV,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),19974,
+WV,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7303,
+WV,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),12671,
+WV,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15128,
+WV,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1828,
+WV,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),13300,
+WV,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3614,
+WV,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5159,
+WV,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1886,
+WV,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3273,
+WV,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3907,
+WV,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0472,
+WV,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3435,
+WV,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0933,
+WV,202311,202410,Total call center volume (number of calls),33438,"C4, C5"
+WV,202311,202410,Average call center wait time (minutes),16,"C2, C4, C5, C6"
+WV,202311,202410,Average call center abandonment rate,0.211,"C4, C5, C6"
+WV,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),43923,
+WV,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),44419,
+WV,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),22753,
+WV,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),11206,
+WV,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),11547,
+WV,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17468,R4
+WV,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2459,
+WV,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15009,R4
+WV,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4198,
+WV,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5122,
+WV,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2523,
+WV,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.26,
+WV,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3933,R4
+WV,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0554,
+WV,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3379,R4
+WV,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0945,
+WV,202310,202410,Total call center volume (number of calls),32443,"C4, C5"
+WV,202310,202410,Average call center wait time (minutes),13,"C2, C4, C5, C6"
+WV,202310,202410,Average call center abandonment rate,0.229,"C4, C5, C6"
+WV,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),38716,
+WV,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),48368,
+WV,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),32092,
+WV,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4241,
+WV,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),27851,
+WV,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),15158,R4
+WV,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2524,
+WV,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),12634,R4
+WV,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1118,
+WV,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6635,
+WV,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0877,
+WV,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5758,
+WV,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3134,R4
+WV,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0522,
+WV,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2612,R4
+WV,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0231,
+WV,202309,202410,Total call center volume (number of calls),49128,"C4, C5"
+WV,202309,202410,Average call center wait time (minutes),11,"C2, C4, C5, C6"
+WV,202309,202410,Average call center abandonment rate,0.261,"C4, C5, C6"
+WV,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),44419,
+WV,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),50000,
+WV,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),26350,
+WV,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),7741,
+WV,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),18609,
+WV,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),22562,
+WV,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),3766,
+WV,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),18796,
+WV,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1088,
+WV,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.527,
+WV,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1548,
+WV,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3722,
+WV,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4512,
+WV,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0753,
+WV,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3759,
+WV,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0218,
+WV,202308,202410,Total call center volume (number of calls),37539,"C4, C5"
+WV,202308,202410,Average call center wait time (minutes),11,"C2, C4, C5, C6"
+WV,202308,202410,Average call center abandonment rate,0.187,"C4, C5, C6"
+WV,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),48368,
+WV,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),43610,
+WV,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),23127,
+WV,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5949,
+WV,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),17178,
+WV,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19367,
+WV,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4756,
+WV,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),14611,
+WV,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1116,
+WV,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5303,
+WV,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1364,
+WV,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3939,
+WV,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4441,
+WV,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1091,
+WV,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.335,
+WV,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0256,
+WV,202307,202410,Total call center volume (number of calls),30919,"C4, C5"
+WV,202307,202410,Average call center wait time (minutes),12,"C2, C4, C5, C6"
+WV,202307,202410,Average call center abandonment rate,0.256,"C4, C5, C6"
+WV,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),50000,
+WV,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),50551,
+WV,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),30454,
+WV,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),5724,
+WV,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),24730,
+WV,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),19187,R4
+WV,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),4884,
+WV,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),14303,R4
+WV,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),910,
+WV,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6024,
+WV,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1132,
+WV,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.4892,
+WV,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3796,R4
+WV,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0966,
+WV,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2829,R4
+WV,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.018,
+WV,202306,202410,Total call center volume (number of calls),28501,"C4, C5"
+WV,202306,202410,Average call center wait time (minutes),12,"C2, C4, C5, C6"
+WV,202306,202410,Average call center abandonment rate,0.255,"C4, C5, C6"
+WV,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),43610,
+WV,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),47329,
+WV,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),21539,
+WV,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4610,
+WV,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),16929,
+WV,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),25038,R4
+WV,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),13514,
+WV,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11524,R4
+WV,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),752,
+WV,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4551,
+WV,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0974,
+WV,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.3577,
+WV,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.529,R4
+WV,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2855,
+WV,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.2435,R4
+WV,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0159,
+WV,202305,202410,Total call center volume (number of calls),26470,"C4, C5"
+WV,202305,202410,Average call center wait time (minutes),9,"C2, C4, C5, C6"
+WV,202305,202410,Average call center abandonment rate,0.191,"C4, C5, C6"
+WV,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),50551,
+WV,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),48057,
+WV,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),29956,
+WV,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),4658,
+WV,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),25298,
+WV,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),17588,
+WV,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2015,
+WV,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),15573,
+WV,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),513,
+WV,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.6233,
+WV,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0969,
+WV,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.5264,
+WV,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.366,
+WV,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0419,
+WV,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.3241,
+WV,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0107,
+WV,202304,202410,Total call center volume (number of calls),19747,"C4, C5"
+WV,202304,202410,Average call center wait time (minutes),5,"C2, C4, C5, C6"
+WV,202304,202410,Average call center abandonment rate,0.088,"C4, C5, C6"
+WV,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),47329,
+WV,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+WV,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+WV,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+WV,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+WV,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+WV,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+WV,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+WV,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+WV,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+WV,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+WV,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+WV,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+WV,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+WV,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+WV,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+WV,202303,202410,Total call center volume (number of calls),24350,"C4, C5"
+WV,202303,202410,Average call center wait time (minutes),6,"C2, C4, C5, C6"
+WV,202303,202410,Average call center abandonment rate,0.134,"C4, C5, C6"
+WY,202407,202410,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),4761,
+WY,202407,202410,Total number of beneficiaries due for renewal in the reporting month (Metric 5),7167,
+WY,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),4074,
+WY,202407,202410,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2715,
+WY,202407,202410,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1359,
+WY,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2474,
+WY,202407,202410,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),1280,
+WY,202407,202410,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1194,
+WY,202407,202410,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),619,
+WY,202407,202410,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5684,
+WY,202407,202410,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3788,
+WY,202407,202410,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1896,
+WY,202407,202410,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.3452,
+WY,202407,202410,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.1786,
+WY,202407,202410,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1666,
+WY,202407,202410,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0864,
+WY,202407,202410,Total call center volume (number of calls),12324,
+WY,202407,202410,Average call center wait time (minutes),1,C2
+WY,202407,202410,Average call center abandonment rate,0.001,C1
+WY,202406,202409,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),4753,
+WY,202406,202409,Total number of beneficiaries due for renewal in the reporting month (Metric 5),4306,
+WY,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2054,
+WY,202406,202409,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1226,
+WY,202406,202409,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),828,
+WY,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1821,
+WY,202406,202409,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),865,
+WY,202406,202409,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),956,
+WY,202406,202409,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),431,
+WY,202406,202409,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.477,
+WY,202406,202409,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2847,
+WY,202406,202409,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1923,
+WY,202406,202409,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.4229,
+WY,202406,202409,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2009,
+WY,202406,202409,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.222,
+WY,202406,202409,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.1001,
+WY,202406,202410,Total call center volume (number of calls),10193,
+WY,202406,202410,Average call center wait time (minutes),1,C2
+WY,202406,202410,Average call center abandonment rate,0.001,C1
+WY,202405,202408,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),2607,
+WY,202405,202408,Total number of beneficiaries due for renewal in the reporting month (Metric 5),3864,
+WY,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2100,
+WY,202405,202408,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1322,
+WY,202405,202408,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),778,
+WY,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),816,
+WY,202405,202408,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),776,
+WY,202405,202408,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),40,
+WY,202405,202408,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),948,
+WY,202405,202408,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5435,
+WY,202405,202408,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3421,
+WY,202405,202408,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2013,
+WY,202405,202408,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2112,
+WY,202405,202408,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2008,
+WY,202405,202408,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0104,
+WY,202405,202408,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2453,
+WY,202405,202410,Total call center volume (number of calls),12058,
+WY,202405,202410,Average call center wait time (minutes),2,C2
+WY,202405,202410,Average call center abandonment rate,0.003,C1
+WY,202404,202407,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),2687,
+WY,202404,202407,Total number of beneficiaries due for renewal in the reporting month (Metric 5),4118,
+WY,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),1885,
+WY,202404,202407,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1264,
+WY,202404,202407,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),621,
+WY,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),1066,
+WY,202404,202407,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),996,
+WY,202404,202407,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),70,
+WY,202404,202407,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1167,
+WY,202404,202407,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4577,
+WY,202404,202407,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3069,
+WY,202404,202407,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1508,
+WY,202404,202407,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.2589,
+WY,202404,202407,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2419,
+WY,202404,202407,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.017,
+WY,202404,202407,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2834,
+WY,202404,202410,Total call center volume (number of calls),11664,
+WY,202404,202410,Average call center wait time (minutes),2,C2
+WY,202404,202410,Average call center abandonment rate,0.006,C1
+WY,202403,202406,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),4756,
+WY,202403,202406,Total number of beneficiaries due for renewal in the reporting month (Metric 5),8618,
+WY,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3210,
+WY,202403,202406,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1979,
+WY,202403,202406,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1231,
+WY,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),3637,
+WY,202403,202406,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),2546,
+WY,202403,202406,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),1091,
+WY,202403,202406,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),1771,
+WY,202403,202406,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3725,
+WY,202403,202406,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2296,
+WY,202403,202406,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1428,
+WY,202403,202406,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.422,
+WY,202403,202406,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.2954,
+WY,202403,202406,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.1266,
+WY,202403,202406,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.2055,
+WY,202403,202410,Total call center volume (number of calls),11989,
+WY,202403,202410,Average call center wait time (minutes),2,C2
+WY,202403,202410,Average call center abandonment rate,0.006,C1
+WY,202402,202405,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6209,
+WY,202402,202405,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5653,
+WY,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2227,
+WY,202402,202405,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),983,
+WY,202402,202405,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1244,
+WY,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),299,
+WY,202402,202405,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),181,
+WY,202402,202405,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),118,
+WY,202402,202405,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3127,
+WY,202402,202405,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.394,
+WY,202402,202405,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.1739,
+WY,202402,202405,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2201,
+WY,202402,202405,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0529,
+WY,202402,202405,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.032,
+WY,202402,202405,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0209,
+WY,202402,202405,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5532,
+WY,202402,202410,Total call center volume (number of calls),11917,
+WY,202402,202410,Average call center wait time (minutes),2,C2
+WY,202402,202410,Average call center abandonment rate,0.008,C1
+WY,202401,202404,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5764,
+WY,202401,202404,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5484,
+WY,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2283,
+WY,202401,202404,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1313,
+WY,202401,202404,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),970,
+WY,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),290,
+WY,202401,202404,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),221,
+WY,202401,202404,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),69,
+WY,202401,202404,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2911,
+WY,202401,202404,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4163,
+WY,202401,202404,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2394,
+WY,202401,202404,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1769,
+WY,202401,202404,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0529,
+WY,202401,202404,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0403,
+WY,202401,202404,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0126,
+WY,202401,202404,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5308,
+WY,202401,202410,Total call center volume (number of calls),13332,
+WY,202401,202410,Average call center wait time (minutes),2,C2
+WY,202401,202410,Average call center abandonment rate,0.006,C1
+WY,202312,202403,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6232,
+WY,202312,202403,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5771,
+WY,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2394,
+WY,202312,202403,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1453,
+WY,202312,202403,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),941,
+WY,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),337,
+WY,202312,202403,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),285,
+WY,202312,202403,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),52,
+WY,202312,202403,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3040,
+WY,202312,202403,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4148,
+WY,202312,202403,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2518,
+WY,202312,202403,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1631,
+WY,202312,202403,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0584,
+WY,202312,202403,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0494,
+WY,202312,202403,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.009,
+WY,202312,202403,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.5268,
+WY,202312,202410,Total call center volume (number of calls),10564,
+WY,202312,202410,Average call center wait time (minutes),1,C2
+WY,202312,202410,Average call center abandonment rate,0.004,C1
+WY,202311,202402,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6530,
+WY,202311,202402,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5478,
+WY,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2660,
+WY,202311,202402,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1655,
+WY,202311,202402,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1005,
+WY,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),280,
+WY,202311,202402,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),253,
+WY,202311,202402,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),27,
+WY,202311,202402,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2538,
+WY,202311,202402,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.4856,
+WY,202311,202402,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3021,
+WY,202311,202402,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1835,
+WY,202311,202402,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0511,
+WY,202311,202402,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0462,
+WY,202311,202402,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0049,
+WY,202311,202402,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4633,
+WY,202311,202410,Total call center volume (number of calls),11873,
+WY,202311,202410,Average call center wait time (minutes),1,C2
+WY,202311,202410,Average call center abandonment rate,0.004,C1
+WY,202310,202401,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6534,
+WY,202310,202401,Total number of beneficiaries due for renewal in the reporting month (Metric 5),6030,
+WY,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3316,
+WY,202310,202401,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1973,
+WY,202310,202401,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1343,
+WY,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),535,
+WY,202310,202401,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),296,
+WY,202310,202401,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),239,
+WY,202310,202401,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2179,
+WY,202310,202401,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5499,
+WY,202310,202401,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3272,
+WY,202310,202401,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2227,
+WY,202310,202401,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0887,
+WY,202310,202401,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0491,
+WY,202310,202401,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0396,
+WY,202310,202401,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3614,
+WY,202310,202410,Total call center volume (number of calls),10791,
+WY,202310,202410,Average call center wait time (minutes),2,C2
+WY,202310,202410,Average call center abandonment rate,0.001,C1
+WY,202309,202312,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6292,
+WY,202309,202312,Total number of beneficiaries due for renewal in the reporting month (Metric 5),6600,
+WY,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),3372,
+WY,202309,202312,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),2159,
+WY,202309,202312,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1213,
+WY,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),170,
+WY,202309,202312,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),159,
+WY,202309,202312,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),11,
+WY,202309,202312,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),3058,
+WY,202309,202312,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5109,
+WY,202309,202312,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.3271,
+WY,202309,202312,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1838,
+WY,202309,202312,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0258,
+WY,202309,202312,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0241,
+WY,202309,202312,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0017,
+WY,202309,202312,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.4633,
+WY,202309,202410,Total call center volume (number of calls),11510,
+WY,202309,202410,Average call center wait time (minutes),3,C2
+WY,202309,202410,Average call center abandonment rate,0.001,C1
+WY,202308,202311,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5856,
+WY,202308,202311,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5830,
+WY,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),2917,
+WY,202308,202311,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),1527,
+WY,202308,202311,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1390,
+WY,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),789,
+WY,202308,202311,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),442,
+WY,202308,202311,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),347,
+WY,202308,202311,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),2124,
+WY,202308,202311,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.5003,
+WY,202308,202311,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.2619,
+WY,202308,202311,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2384,
+WY,202308,202311,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.1353,
+WY,202308,202311,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0758,
+WY,202308,202311,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.0595,
+WY,202308,202311,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.3643,
+WY,202308,202410,Total call center volume (number of calls),14214,
+WY,202308,202410,Average call center wait time (minutes),7,C2
+WY,202308,202410,Average call center abandonment rate,0.005,C1
+WY,202307,202310,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),5952,
+WY,202307,202310,Total number of beneficiaries due for renewal in the reporting month (Metric 5),4828,
+WY,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),1652,
+WY,202307,202310,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),676,
+WY,202307,202310,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),976,
+WY,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),2786,R4
+WY,202307,202310,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),157,
+WY,202307,202310,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),2629,R4
+WY,202307,202310,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),390,
+WY,202307,202310,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.3422,
+WY,202307,202310,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.14,
+WY,202307,202310,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2022,
+WY,202307,202310,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.5771,R4
+WY,202307,202310,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0325,
+WY,202307,202310,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0.5445,R4
+WY,202307,202310,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.0808,
+WY,202307,202410,Total call center volume (number of calls),9896,
+WY,202307,202410,Average call center wait time (minutes),1,C2
+WY,202307,202410,Average call center abandonment rate,0.005,C1
+WY,202306,202309,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6332,
+WY,202306,202309,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5618,
+WY,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),1236,
+WY,202306,202309,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),20,
+WY,202306,202309,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1216,
+WY,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),139,R4
+WY,202306,202309,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),139,
+WY,202306,202309,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+WY,202306,202309,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4243,
+WY,202306,202309,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.22,
+WY,202306,202309,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0036,
+WY,202306,202309,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.2164,
+WY,202306,202309,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0247,R4
+WY,202306,202309,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0247,
+WY,202306,202309,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+WY,202306,202309,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.7553,
+WY,202306,202410,Total call center volume (number of calls),9963,
+WY,202306,202410,Average call center wait time (minutes),0,C2
+WY,202306,202410,Average call center abandonment rate,0.004,C1
+WY,202305,202308,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6517,
+WY,202305,202308,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5904,
+WY,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),1065,
+WY,202305,202308,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),28,
+WY,202305,202308,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),1037,
+WY,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),248,R4
+WY,202305,202308,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),248,
+WY,202305,202308,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+WY,202305,202308,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4591,
+WY,202305,202308,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.1804,
+WY,202305,202308,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0047,
+WY,202305,202308,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.1756,
+WY,202305,202308,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.042,R4
+WY,202305,202308,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.042,
+WY,202305,202308,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+WY,202305,202308,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.7776,
+WY,202305,202410,Total call center volume (number of calls),9114,
+WY,202305,202410,Average call center wait time (minutes),0,C2
+WY,202305,202410,Average call center abandonment rate,0.003,C1
+WY,202304,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6628,
+WY,202304,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),5137,
+WY,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),779,
+WY,202304,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),29,
+WY,202304,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),750,
+WY,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),70,R4
+WY,202304,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),70,
+WY,202304,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),0,R4
+WY,202304,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),4288,
+WY,202304,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),0.1516,
+WY,202304,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),0.0056,
+WY,202304,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),0.146,
+WY,202304,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),0.0136,R4
+WY,202304,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),0.0136,
+WY,202304,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),0,R4
+WY,202304,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),0.8347,
+WY,202304,202410,Total call center volume (number of calls),8926,
+WY,202304,202410,Average call center wait time (minutes),0,C2
+WY,202304,202410,Average call center abandonment rate,0.001,C1
+WY,202303,202307,Total number of Medicaid and CHIP beneficiaries for whom a renewal was initiated in the reporting month (Metric 4),6521,
+WY,202303,202307,Total number of beneficiaries due for renewal in the reporting month (Metric 5),,
+WY,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was renewed (Metric 5a),,
+WY,202303,202307,Total beneficiaries renewed on an ex parte basis (i.e. based on available information) (Metric 5a1),,
+WY,202303,202307,Total beneficiaries renewed based on the return of a renewal form (Metric 5a2),,
+WY,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose coverage was terminated (Metric 5b + 5c),,
+WY,202303,202307,Total beneficiaries determined ineligible for Medicaid and CHIP based on the return of a renewal form (Metric 5b),,
+WY,202303,202307,Total beneficiaries whose coverage was terminated for a procedural or administrative reason (Metric 5c),,
+WY,202303,202307,Total number of beneficiaries due for renewal in the reporting month whose renewal was pending at the end of the month (Metric 5d),,
+WY,202303,202307,Percent of beneficiaries whose coverage was renewed as a share of total beneficiaries due for renewal in the reporting month (Metric 5a / 5),,
+WY,202303,202307,Percent of beneficiaries renewed on an ex parte basis (i.e. based on available information) as a share of total beneficiaries due for renewal in the reporting month (Metric 5a1 / 5),,
+WY,202303,202307,Percent of beneficiaries renewed based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5a2 / 5),,
+WY,202303,202307,Percent of beneficiaries terminated from Medicaid and CHIP as a share of total beneficiaries due for renewal in the reporting month ((Metric 5b + 5c) / 5),,
+WY,202303,202307,Percent of beneficiaries determined ineligible based on the return of a renewal form as a share of total beneficiaries due for renewal in the reporting month (Metric 5b / 5),,
+WY,202303,202307,Percent of beneficiaries whose coverage was terminated for a procedural or administrative reason as a share of total beneficiaries due for renewal in the reporting month (Metric 5c / 5),,
+WY,202303,202307,Percent of beneficiaries whose renewal was pending at the end of the month as a share of total beneficiaries due for renewal in the reporting month (Metric 5d / 5),,
+WY,202303,202410,Total call center volume (number of calls),9146,
+WY,202303,202410,Average call center wait time (minutes),0,C2
+WY,202303,202410,Average call center abandonment rate,0.001,C1
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