<|begin_of_text|><|begin_of_text|><|begin_of_text|>1. Drew Griffin, the CNN investigative correspondent whose reporting made VA health care delays a national news story, told me that the VA ignored questions from reporters at their peril.
His first attempt to reach VA secretary Eric Shinseki - who resigned<wm> - ended after the press secretary refused to comment.
2. Rachel Klein's blog post on Change.org titled "How VA's waiting times can kill you" - also caught VA's attention. She documented cases of patients dying while awaiting VA's answer about what was happening. She said that once the patient spoke with the administrative office who then went silent and left them hanging.
What are some of the methods that Dr. David Lowery used to get VA medical records and communications about his VA issues? 
</wm>VA personnel who are allowed to access patient medical records may use a multi-institutional database to access