<s>[INST] hello customer name here i'm not able to access the internet [/INST] i apologize for the inconvenience caused, [customer name]. how can i help you? </s><s>[INST] i don't have access to the internet [/INST] i understand. can you please provide me with details of your package and the equipment? </s><s>[INST] i'm on the package name package with a equipment description [/INST] thank you for the information. can i run a quick diagnostic test on your internet connection? </s><s>[INST] sure [/INST] i'll just take a few minutes to run the test. in the meantime, can you please confirm your number, so that i can look into the issue? </s><s>[INST] my number is phone number [/INST] thank you. i have identified the issue and it looks like there is an outage in your area. i am sorry for the inconvenience. is there anything else i can do for you today? </s><s>[INST] no that's ok thank you [/INST] you're very welcome, [customer name]. have a great day </s><s>[INST] i have no internet connection [/INST] hi [customer name], i apologize for the inconvenience. can you tell me the package you have? </s><s>[INST] i have the internet plus package [/INST] ok, let me take a look at that for you. can you confirm the phone number you are using with the service? </s><s>[INST] registered phone number [/INST] thanks [customer name], i'm checking on this right now. in the meantime, would you like to try resetting your modem and router? </s><s>[INST] yes i did already [/INST] alright, i understand. i've started troubleshooting your issue, and i'll let you know immediately once an update is available. is there anything else i can do for you? </s><s>[INST] no that's all thank you [/INST]
no that's all thank you
no that's all thank you
hello customer name here i'm not able to access the internet