<s>[INST] hello i am customer name and i would like to complain about my bill [/INST] hello, [customer name], how may i be of assistance? </s><s>[INST] i was charged extra for package name package which was not supposed to happen [/INST] i apologize for the inconvenience caused. could you please provide me the [phone number] associated with this account? </s><s>[INST] yes sure it's phone number [/INST] thanks, [customer name]. please allow me some time to review your account and check the charges. </s><s>[INST] sure no problem [/INST] i verified that extra charges of [package price] had been levied on your [package name] package due to [package details]. i apologize for the inconvenience caused. </s><s>[INST] so what do i need to do to get a refund for these extra charges [/INST] don't worry. i have refunded these additional charges. please check your bill summary online in next 48 hours. </s><s>[INST] great thank you for your prompt response [/INST] you are most welcome. is there anything else i can do for you? </s><s>[INST] no that would be all [/INST]
no that would be all
no that would be all
so what do i need to do to get a refund for these extra charges