<s>[INST] hello customer name need help regarding an issue with no internet access [/INST] hello how can i help you? </s><s>[INST] i'm having trouble accessing the internet [/INST] i'm sorry to hear that. where are you experiencing this issue? </s><s>[INST] it's at home [/INST] okay, do you know if other members of the household are having similar issues? </s><s>[INST] no it's only my connection that doesn't seem to be working [/INST] let me run a few tests to see if we can figure out what the issue might be. </s><s>[INST] thank you [/INST] no problem, it will only take a moment. can i have your phone number so i can access your account information? </s><s>[INST] it's phone number [/INST] okay, got it. one moment while i run the tests. </s><s>[INST] sure [/INST] it looks like your service is functioning normally. are you sure this is the only device you're having trouble with? </s><s>[INST] yes it's just this one device [/INST] in that case, the issue may be with the hardware. have you tried resetting the router? </s><s>[INST] i have tried resetting it multiple times but nothing has worked [/INST] i understand. in this case, i would recommend calling our technical support line. is there anything else i can do for you? </s><s>[INST] no that's it thank you [/INST]
no that's it thank you
no that's it thank you
yes it's just this one device