<s>[INST] hi i'm having trouble with my bill [/INST] sure, what issue are you having? </s><s>[INST] my bill is longer than usual package name package price [/INST] i am so sorry to hear that. let's take a look and see if we can get this straightened out. can you provide me with your [[[customer name]]] and [[[phone number]]] so i can look up your account information? </s><s>[INST] yes my name is customer name and my phone number is phone number [/INST] thanks [customer name], let me pull up your account and see what the issue is. </s><s>[INST] okay [/INST] i see that you upgraded your package to the [[[package name]]] plan. this would account for the increase in your bill. do you understand why there was an increase? </s><s>[INST] yes i understand why there was an increase but package details for this price is not worth it [/INST] i am sorry you feel that way. i can certainly help you downgrade your package. would you like to do that today? </s><s>[INST] yes please [/INST] awesome, let me just make those changes for you. is there anything else i can help you with today? </s><s>[INST] no that's all thank you [/INST]
no that's all thank you
no that's all thank you
my bill is longer than usual package name package price