<s>[INST] hello i'm calling to complain about my bill [/INST] hi there, my apologies for any inconvenience caused. what seems to be the issue with your bill [customer name] ? </s><s>[INST] i'm being charged for a package name that i never ordered [/INST] i definitely understand the issue. let me check your account for any discrepancies. could i please have your [phone number] so that i may do so? </s><s>[INST] my phone number is number [/INST] thanks. just give me a moment to check your account. are you a current customer with us? </s><s>[INST] yes i have been with the company since last year [/INST] thank you. i can see that we are billing you for a [package name] package with [package details] and at a cost of [package price]. is this accurate? </s><s>[INST] no i never ordered this package [/INST] i apologize for the confusion. i can see that the order was placed very recently. let me cancel the package right away and refund any money that has been charged. is there anything else i can do for you? </s><s>[INST] no that should be it thank you for your help [/INST]
no that should be it thank you for your help
no that should be it thank you for your help
hello i'm calling to complain about my bill