<s>[INST] hi i'd like to file a complaint about my recent bill [/INST] hi there, one minute while i access your account. can i please get your [customer name] and [phone number]? </s><s>[INST] sure it's customer name and my number is phone number [/INST] thanks [customer name], i've accessed your account. did you purchase any new [package name] recently? </s><s>[INST] yes i recently purchased a package name package with package details [/INST] i see, the package cost comes up as [package price], is this what is reflected on your bill? </s><s>[INST] yes the package cost is correct but the rest of the charges do not make sense [/INST] i understand [customer name], can you please explain the issue you're having with the charges? </s><s>[INST] the other charges are twice my usual amount [/INST] i apologize for the inconvenience caused. i'll take a look. can you please wait for a minute? </s><s>[INST] sure [/INST] i've looked into this and it seems the extra charges were mistakenly added. i'm refunding the extra amount. is there anything else i can help you with today? </s><s>[INST] no that will be all thank you for your help [/INST]
no that will be all thank you for your help
no that will be all thank you for your help
no that will be all thank you for your help