<s>[INST] hello i'm having trouble with my internet [/INST] hello [customer name], i'm sorry to hear about your trouble. how may i help you? </s><s>[INST] my internet is not working [/INST] i'm sorry to hear that. are there any error messages that you're getting? </s><s>[INST] no it just won't connect [/INST] okay, let me take a look at your account. could you please provide me your account information? </s><s>[INST] sure my account number is account number [/INST] i see the account number. could you please tell me the name of your package? </s><s>[INST] yes i have the package name plan [/INST] alright, so i can see that the [package name] plan is active on this account. let me check our network map and see if there are any outages or disturbances in the area. can you hold for a minute or two while i take a look? </s><s>[INST] yes that's no problem [/INST] thanks for holding. it looks like there is a known issue in your area that is causing an outage. we apologize for any inconvenience, however, i can see that we have already dispatched a technician to resolve the issue and it should be fixed soon. is there anything else i can do for you? </s><s>[INST] no that should be fine thank you [/INST] my pleasure. is there anything else i can help you with? </s><s>[INST] no that's all for now [/INST]
no that's all for now
no that's all for now
yes i have the package name plan