<s>[INST] hello i am having an issue with my bill [/INST] hello there, i apologize for this issue. what seems to be the problem? </s><s>[INST] i recently switched to a different package name package and was expecting a lower rate but my bill is the same as before [/INST] i apologize for the confusion. let me take a closer look here so i can better assist you. </s><s>[INST] i've already tried to contact customer service with no luck [/INST] i apologize for any inconvenience you may have experienced. can you provide me with your [phone number] so i can look into this further? </s><s>[INST] phone number that is the number associated with my account [/INST] thank you for providing that information. can you tell me how much you are expecting your bill to be? </s><s>[INST] i was expecting it to be about package price that's what it said on the website [/INST] i understand. let me double check the details of your [package name] package and the corresponding rates. please allow me a minute. </s><s>[INST] no problem take your time [/INST] alright, it appears that there was an error on our end. your bill should be reduced to [package price]. i apologize for the mix up. </s><s>[INST] that's great thank you for looking into it [/INST] you're welcome. is there anything else i can help you with today? </s><s>[INST] no that's all thanks again [/INST]
no that's all thanks again
no that's all thanks again
no problem take your time