<s>[INST] hello customer name i'm having trouble with my internet connection [/INST] hello [customer name], sorry to hear about your internet connection. what seems to be the problem? </s><s>[INST] it's not working at all [/INST] i see. are you able to make a phone call with your phone? </s><s>[INST] yes i can make a call [/INST] that is good news. have you tried turning off your router and waiting for a few minutes before turning it back on? </s><s>[INST] yes i have tried that but it still doesn't work [/INST] hmm, i am sorry to hear that. is there any kind of error message coming up on your screen? </s><s>[INST] no there isn't any error message display [/INST] okay, i will run a few diagnostics on your network to see what might be causing the issue. can i have the account number for your service? </s><s>[INST] yes my account number is number [/INST] thank you [customer name], please allow me a few minutes to run the diagnostics. is there anything else i can help you with? </s><s>[INST] no that should be all thank you [/INST]
no that should be all thank you
no that should be all thank you
hello customer name i'm having trouble with my internet connection