<s>[INST] hi customer name i'm having no internet can you help me with this [/INST] hi [customer name], thanks for bringing this to my attention. i'd be glad to assist. could you tell me which service do you subscribe to? </s><s>[INST] i have package name package [/INST] great, i apologize for the inconvenience caused by the lack of internet. can i confirm the telephone number associated with this subscription? </s><s>[INST] yes telephone number [/INST] thanks for confirming. let me just check our system to investigate this issue further. can you please hold while i investigate this? </s><s>[INST] sure [/INST] thanks. while i investigate the issue, there are a couple of quick fixes to try in the meantime. i can walk you through them if you'd like? </s><s>[INST] yes please [/INST] alright, [customer name]. can you please start off by rebooting your modem or router? i'd recommend you wait for 1 minute before switching it back on and checking the connection. </s><s>[INST] ok i will try that [/INST] great. if that doesn't fix the issue, please try connecting a device to the router using an ethernet cable if available. </s><s>[INST] i can let me try that [/INST] perfect. then i ask that you monitor the connection for any change. is there anything else i can help you with today? </s><s>[INST] no thank you that's all [/INST]
no thank you that's all
no thank you that's all
ok i will try that