<s>[INST] hi i'm calling to complain about my package name bill [/INST] i'm sorry to hear that. can you please explain to me what happened? </s><s>[INST] i received my bill and i noticed that i was charged package price for services i never received [/INST] i apologize for the inconvenience this has caused. let me take a look at your account so i can better understand the situation. </s><s>[INST] thank you [/INST] no problem. could you provide me with your [phone number] and [customer name] so i can access your account? </s><s>[INST] sure my phone number is phone number and my name is customer name [/INST] thanks for the information. i'm looking into your account right now. </s><s>[INST] great that's very helpful [/INST] it looks like there's been an error in the billing system. i can refund the amount that was charged to your account. would you like that? </s><s>[INST] yes that would be great thank you [/INST] no problem. is there anything else i can do for you today? </s><s>[INST] no that's all thanks again [/INST]
no that's all thanks again
no that's all thanks again
i received my bill and i noticed that i was charged package price for services i never received