<s>[INST] hi i'm calling about my bill [/INST] hi [customer name], how can i help you with your bill today? </s><s>[INST] i received a bill that seemed unusually high this month [/INST] i'm sorry to hear that. can you tell me what package you are subscribed to? </s><s>[INST] yes i'm subscribed to the package name package [/INST] ok, and when did you start this package? </s><s>[INST] i registered for this package package details ago [/INST] ok, let me take a look at your account. is this the correct [phone number]? </s><s>[INST] yes it is [/INST] ok, i can see that you have been charged for additional services which have not been included as part of the [package name] package. is this correct? </s><s>[INST] yes that is correct [/INST] i apologize for the inconvenience this has caused you. how would you like to proceed? i can offer you a one time credit of [package price] or i can change your subscription and apply the additional charges to your next monthly bill. </s><s>[INST] i would like to take the credit and keep my subscription as is [/INST] that's great, i can go ahead and apply the one time credit of [package price]. is there anything else i can do for you today? </s><s>[INST] no that's all thank you [/INST]
no that's all thank you
no that's all thank you
i received a bill that seemed unusually high this month