<s>[INST] hi i would like to make a complaint about my bill [/INST] hi, how can i help you with your bill? </s><s>[INST] i received my package name bill and it is higher than expected [/INST] i'm sorry to hear that, can you tell me about your [package name]? </s><s>[INST] i have the package name package and it should cost around package price [/INST] i understand. could you provide me with your [customer name] and [phone number] so that i can look into your account? </s><s>[INST] sure it's customer name and phone number [/INST] thanks, i'm going to take a look at your account now. could you give me just a moment? </s><s>[INST] sure [/INST] okay, i've looked at your account and it looks like there was a charge of [package price] added that wasn't included in the normal [package details] of your package. is this something you are aware of? </s><s>[INST] no i wasn't aware of this [/INST] i apologize for any confusion. we can refund the charge for you if you'd like, or you can keep it since this is a special feature for your [package name] package. </s><s>[INST] i think a refund is best [/INST] no problem, i've processed the refund. is there anything else i can help you with today? </s><s>[INST] no that's all thanks for your help [/INST]
no that's all thanks for your help
no that's all thanks for your help
hi i would like to make a complaint about my bill