<s>[INST] hello i don't have internet connection [/INST] hi, [customer name], i'm sorry to hear that. can you please tell me if the problem is with your wifi or the internet connection itself? </s><s>[INST] internet connection [/INST] ok, that's great. can you please tell me what type of device you are using and what kind of internet connection you have? </s><s>[INST] i'm using a laptop and i have high speed fiber optic connection [/INST] okay, [customer name]. let's check if there is a problem with your router. could you please tell me the make and model of the router you are using? </s><s>[INST] it is a tp link router [/INST] i see. has this problem occurred recently or has it been going on for a while? </s><s>[INST] i noticed it this morning [/INST] okay, [customer name], can you please check if the router is properly connected with your modem, and is turned on? if this doesn't solve the problem, we can look into it further. </s><s>[INST] yes it is connected and turned on [/INST] okay, great. we can take a look into your account and see if there are any interruptions to your service. can i please have your account number for verification? </s><s>[INST] sure it is xxxxxxx [/INST] thank you so much for the information. i will check it further and our technical assist to get back to you with the solution as soon as possible. is there anything else i can help you with? </s><s>[INST] no that will be all thank you [/INST]
no that will be all thank you
no that will be all thank you
sure it is xxxxxxx