<s>[INST] i'd like to cancel my current package [/INST] i'm sorry to hear that. can i get your [phone number] and [customer name] to proceed with the cancellation? </s><s>[INST] phone number and customer name [/INST] thanks. i'm just verifying your account details. please bear with me for a few moments. </s><s>[INST] no problem [/INST] alright, i've verified your account. are you sure you want to cancel your [package name] package? </s><s>[INST] yes i'm sure [/INST]
yes i'm sure
yes i'm sure
no problem