<s>[INST] hi i'd like to make a complaint about my bill [/INST] hi there [customer name], i apologize for the inconvenience. what seems to be the problem with your bill? </s><s>[INST] i recently switched my package name to better suit my needs but the price charged on this month's bill is the same as the old package price [/INST] i understand. i apologize for the mix up. let me take a look and see what's going on. </s><s>[INST] that would be great thank you [/INST] no problem. can you provide me with your [phone number] so i can pull up your account? </s><s>[INST] sure it is phone number [/INST] thanks. give me just one moment to look this up. </s><s>[INST] okay thank you [/INST] no problem, i can see here that you recently switched your [package name] and you are still being charged the old [package price]. i understand this is an inconvenience and i apologize for the confusion. i will go ahead and apply the proper [package price] retroactively to your account and update your [package details]. </s><s>[INST] that sounds great thank you [/INST] no problem. is there anything else i can help you with today? </s><s>[INST] no that should be all thank you again [/INST]
no that should be all thank you again
no that should be all thank you again
hi i'd like to make a complaint about my bill