<s>[INST] hi there i'm customer name and i'm calling about my phone bill [/INST] hello [customer name], what seems to be the issue with your phone bill today? </s><s>[INST] i've been billed more than i should have [/INST] i apologize for the inconvenience [customer name], could you please provide me with your [phone number] so i can check it for you? </s><s>[INST] phone number [/INST] thank you. please give me a moment, i'm verifying your information </s><s>[INST] okay [/INST] i'm sorry to inform you that the additional charges are due to the [package name] package you have subscribed to. the [package name] package comes with [package details] and is priced at [package price]. would you like to continue with the [package name] package or would you like to make some changes to it? </s><s>[INST] i'd like to make some changes please [/INST] certainly. what changes would you like to make to your [package name] package? </s><s>[INST] can i downgrade my package so i can pay less for my bill [/INST] yes, absolutely. i can help you make the changes you want to your package. i can even offer you some additional discounts for the downgrade. would you like to go ahead with that? </s><s>[INST] yes please [/INST] great. i'll make the changes for you and you'll be able to see it reflected in the next bill. is there anything else i can help you with today? </s><s>[INST] no that's all thank you [/INST]
no that's all thank you
no that's all thank you
i've been billed more than i should have