<s>[INST] hi i'm having an issue with my internet not working [/INST] hi [customer name], i'm sorry to hear that your internet is not working. let's see what we can do to help. </s><s>[INST] it stopped working yesterday and i haven't been able to get it back on since [/INST] ok, i'll do my best to figure out what is going on. did you try restarting your modem? </s><s>[INST] yes i tried that and it still isn't working [/INST] let me take a look into that further. i need to confirm a few details first. is your account registered with us under [customer name]? </s><s>[INST] yes that's right [/INST] ok, great. can you tell me your package name and current plan as well? </s><s>[INST] i'm on the package name plan [/INST] got it. i'm going to look into it now. can i have access to your computer via remote support to do some further checks? </s><s>[INST] yes of course [/INST] great. we'll just be a few minutes, i promise thank you for your patience. is there anything else i can assist you with apart from the internet today? </s><s>[INST] no that's it thank you [/INST]
no that's it thank you
no that's it thank you
i'm on the package name plan