<s>[INST] hi i'm having some issues with my bill [/INST] hi, no problem what seems to be the issue? </s><s>[INST] i've been charged for a service i didn't order [/INST] i apologize for any inconvenience that may have caused you. what is your [customer name] and [phone number] so i can look up your account? </s><s>[INST] my name is john smith and my phone number is phone number [/INST] thanks for that information, let me take a look at your account. based on what i see, it looks like you were charged for the [package name] package. is that correct? </s><s>[INST] no i didn't order this package [/INST] i'm sorry to hear that. it looks like the [package name] package was added to your account on [package details]. is that correct? </s><s>[INST] i see that must have been done by mistake [/INST] i apologize for any inconvenience this has caused. let me go ahead and remove the [package name] package from your account and refund the [package price] you have been charged. </s><s>[INST] thank you [/INST] you're welcome. is there anything else i can help you with today? </s><s>[INST] no that's all thanks again [/INST]
no that's all thanks again
no that's all thanks again
thank you