<s>[INST] hello i'm customer name and i'm calling regarding an incorrect bill [/INST] hello [customer name], i'm sorry to hear that you're having an issue with your bill. how can i help you today? </s><s>[INST] the issue is that the amount on my latest bill is much higher than i usually pay for my package name [/INST] i apologize for the inconvenience. let me take a look at your account and see what might have caused the problem. </s><s>[INST] i think that i'm being charged for a package details package that i do not have [/INST] i see that you were automatically upgraded to the [package details] package, which is why you're being charged more than normal. is that correct? </s><s>[INST] yes that is correct [/INST] i'm sorry, i should have notified you that your account was being upgraded to the [package name] package. would you like me to downgrade your package to the [package name]? </s><s>[INST] yes that would be great [/INST] i have now downgraded your package and credited the difference in price back to your account. is there anything else that i can do for you today? </s><s>[INST] no that's all thanks for your help [/INST]
no that's all thanks for your help
no that's all thanks for your help
hello i'm customer name and i'm calling regarding an incorrect bill