<s>[INST] hi i'm having trouble with my internet [/INST] hi [customer name], i'm sorry to hear about your issue. can you please provide some more details for me to understand your problem better? </s><s>[INST] my internet connection is completely down since yesterday [/INST] i'm sorry to hear that. can you please confirm which package is linked to this connection? </s><s>[INST] it's a broadband connection [/INST] alright, i can see that your account is linked to a broadband plan. can you please give me some more information on the issue you are facing? </s><s>[INST] the internet is not working i have tried all possible troubleshooting methods and it's still the same [/INST] i understand, i'll check the network logs to see if i can find any issue with the connection. please wait while i carry out the necessary checks. </s><s>[INST] thanks [/INST]
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