<s>[INST] hello i have a problem with my bill [/INST] hello i'm sorry to hear that. how can i help you? </s><s>[INST] i kept getting charged for the package name i never ordered [/INST] i apologize for the inconvenience. can i get your [phone number] please? </s><s>[INST] it's phone number can you please tell me why i'm being charged for this package [/INST] sure, let me pull up your account and take a look. can i have your [customer name] please? </s><s>[INST] it's customer name [/INST] thank you. i can see that you are being charged for the [package name] package that includes [package details]. is that correct? </s><s>[INST] yes that's correct [/INST] i'm sorry that you're being charged for something you didn't order. i will be happy to refund the [package price] you paid for the [package name] package and adjust your bill accordingly. is there anything else i can do for you today? </s><s>[INST] no that's it thank you [/INST]
no that's it thank you
no that's it thank you
yes that's correct