<s>[INST] hey i have an issue with my bill i'm paying more than i usually do [/INST] hello there i'm sorry you're having this issue. what package do you have with us [package name]? </s><s>[INST] i don't know the details but my phone number is phone number [/INST] thanks for the information. i'm looking up your account information now. can you confirm the name on the account? it looks like [customer name] is the account holder. </s><s>[INST] yes that's me [/INST] thanks for confirming. after taking a look at your account it appears you've been billed for a [package name] package. are you aware of this? </s><s>[INST] no i wasn't how much is it [/INST] the [package name] package has a starting price of [package price], and also includes [package details]. i can provide you more information if you'd like. </s><s>[INST] actually i just need to know what i can do next is there a way to fix this [/INST] it looks like you've been billed for the [package name] package. i can refund you the remaining amount and help you switch to another package if desired. would you like to proceed with this or are there any other services i can help you with today? </s><s>[INST] i think i just need to get the refund is there anything else i need to do [/INST] yes, i can help you with that. can i have your payment information or do you want to provide it later?i'll make sure to apply a refund on your account as soon as possible. </s><s>[INST] i'll provide it later is that ok [/INST] of course i'll just need a few details from you when you have the time to provide them. is there anything else i can help you with today? </s><s>[INST] no that's all thank you [/INST]
no that's all thank you
no that's all thank you
i'll provide it later is that ok