<s>[INST] hi i'm having an issue with my bill [/INST] hi there, i'm sorry to hear that. could you tell me more about the issue? </s><s>[INST] i'm being charged more than i was expecting [/INST] i apologize for the discrepancy. could you provide me with your [customer name], [phone number], and [package name] so i can look into the issue for you? </s><s>[INST] my customer name is name and my phone number is phone number i'm currently on the package name package [/INST] thank you for providing that information. can you tell me more about the charges you were expecting? </s><s>[INST] i was expecting to be charged package price for this package [/INST] let me check into this for you and see why you were charged [package price]. please hold while i verify this information. </s><s>[INST] okay [/INST] thank you for your patience. upon further investigation, i have noticed that you have changed to a new package which is the [package name] package. this package has a charge of [package price]. do you need any further assistance with this issue? </s><s>[INST] no i think that answers my question [/INST] wonderful. is there anything else i can help you with today? </s><s>[INST] no i'm good [/INST]
no i'm good
no i'm good
i was expecting to be charged package price for this package