<s>[INST] greetings [/INST] hello, how can i help you? </s><s>[INST] i need to resolve an issue with my bill [/INST] no problem. do you mind providing me with [customer name] and [phone number] for verification purpose? </s><s>[INST] customer name and phone number [/INST] thank you. may i know what is the issue you are facing with your bill? </s><s>[INST] i was charged an extra package price for a package name package i didn't sign up for [/INST] oh, i see. sorry to hear that. please give me a moment while i check your account information. </s><s>[INST] sure [/INST] alright, i have checked your account and i suggest that we cancel the [package name] package, and refund your [package price]. i have just processed the refund right away. is there anything else i can help you with? </s><s>[INST] no thank you [/INST]
no thank you
no thank you
i was charged an extra package price for a package name package i didn't sign up for