<s>[INST] good morning i'm having trouble with my internet [/INST] good morning, [customer name]. i apologize for the inconvenience you re facing with your internet. how can i help you? </s><s>[INST] i can't connect to the internet [/INST] i see. can you tell me which device are you using to connect to the internet? </s><s>[INST] i'm using my laptop to try to connect [/INST] i understand. can you try to connect your laptop to a different network? this can help diagnose the issue you are facing. </s><s>[INST] i tried it but it's not working [/INST] i see. can you verify that your subscription has not expired? </s><s>[INST] yes my subscription is still active [/INST] that's great. could you please tell me your package name at least, so i can help you further with your issue? </s><s>[INST] i'm having a superfast package [/INST] i understand. please give me a few minutes while i check your account details for any issues. is that okay with you? </s><s>[INST] yes that's fine [/INST] thank you for your patience. it looks like the issue may be due to a technical problem. i am raising a ticket so that our technical team can investigate it and get back to you soon. is there anything else i can help you with? </s><s>[INST] no that's all thanks [/INST]
no that's all thanks
no that's all thanks
yes my subscription is still active