<s>[INST] hi i'm calling about my bill [/INST] hello [customer name], what can i do for you? </s><s>[INST] i was charged more than i should have been [/INST] i apologize for the inconvenience. can you tell me more about this? </s><s>[INST] my package name package should have cost me package price but i was charged package price and i haven't been using any additional services [/INST] thanks for bringing this to my attention. let me take a look into this. </s><s>[INST] ok that would be great [/INST] no problem, [customer name]. can i have your [phone number] for reference? </s><s>[INST] phone number [/INST] thank you. i have you looked into this and have issued a refund for the difference in what you should have been charged. your new bill total should be [package price]. </s><s>[INST] that's great thank you for your help [/INST] you're welcome is there anything else i can help you with? </s><s>[INST] no that's all thanks [/INST]
no that's all thanks
no that's all thanks
ok that would be great