<s>[INST] hello i'm calling about my bill [/INST] hello, [customer name]. what seems to be the problem with your bill? </s><s>[INST] it's much higher than usual [/INST] i understand. could you please provide me with your [phone number] so i can check on the charges? </s><s>[INST] phone number here [/INST] thank you, [customer name]. i can see here that you've upgraded to [package name]. that is why your [package details] [package price] monthly fee. </s><s>[INST] i didn't upgrade can you explain [/INST] yes, of course. it looks like you have been automatically upgraded to this [package name] on [date]. is that correct? </s><s>[INST] yes that's correct [/INST] right then, i'll revert the charges back to your previous package. is there anything else i can help you with today? </s><s>[INST] no that's everything thank you [/INST]
no that's everything thank you
no that's everything thank you
yes that's correct