<s>[INST] hi there i'm having a problem with my bill [/INST] hello, i'm sorry to hear that. how can i help you? </s><s>[INST] i was charged an unexpected amount on my last bill [/INST] i apologize for the inconvenience. can you tell me your [customer name], [phone number], and what package do you have? </s><s>[INST] my name is customer name my number is phone number and my internet package is package name with package details at package price [/INST] okay, i can take a look at the details for you. would you like me to go through the bill with you or are you looking for a refund? </s><s>[INST] i would like to go through my bill to figure out the issue [/INST] sure, i can help you with that. would you like me to access your account now? </s><s>[INST] yes please [/INST]
yes please
yes please
i was charged an unexpected amount on my last bill