<s>[INST] hi customer name here i'm having issues with my internet connection [/INST] hi [customer name]. i apologize for the inconvenience. let's see what we can do to get your connection back up and running. </s><s>[INST] it's been unaffectable for a few hours [/INST] i understand. can you tell me more about the kind of connection you have at the moment? </s><s>[INST] i'm on a package name package [/INST] great let me check for any area related outages that could be causing the disruption. </s><s>[INST] thanks [/INST] not a problem. give me a moment while i check the service log. </s><s>[INST] ok [/INST] it looks like there is some localized congestion in your area. i will put in an order to have a technician out right away to resolve the issue. </s><s>[INST] that would be great [/INST] i'm glad i could help. is there anything else that i can do for you [customer name]? </s><s>[INST] no thanks that'll be all [/INST]
no thanks that'll be all
no thanks that'll be all
i'm on a package name package