<s>[INST] hello customer name here and i'm calling to complain about a billing problem with my package name [/INST] hi, [customer name], i'm sorry to hear about that. how can i help you today? </s><s>[INST] i got a bill for package price and i'm sure i should be paying less [/INST] oh, okay. can you please send me the details of the package you're subscribed to? </s><s>[INST] package details [/INST] thanks for sending the details. can you confirm your phone number for me please so i can locate your account? </s><s>[INST] phone number [/INST] got it. just give me a moment to look into this. i'm sorry for the inconvenience, [customer name], it looks like there was a technical glitch which is why you were billed this amount. i can go ahead and reverse the charges and refund your account. </s><s>[INST] that's really appreciated is there anything else i can do [/INST] no, that's it. is there anything else i can help you with today? </s><s>[INST] no i think that's it thank you [/INST]
no i think that's it thank you
no i think that's it thank you
that's really appreciated is there anything else i can do