<s>[INST] hi i've been having trouble with my home internet for the past few days it's not working at all [/INST] hi [customer name], sorry to hear that. can you tell me more about the issue you're facing? </s><s>[INST] the router is constantly disconnecting and i'm not able to connect to the internet i've done all the basic troubleshooting [/INST] i see. can you please tell me what type of internet connection you have, [customer name]? </s><s>[INST] i'm using a fiber optic broadband connection [/INST] okay, i'm sorry to hear that. would you like to try a power cycle of your router? we could try resetting the router to see if that fix the issue. </s><s>[INST] yes let's give it a try [/INST] sure, [customer name]. please disconnect the power cable of the router, wait a few seconds, then reconnect it. after connecting it, wait another few seconds and try connecting to the internet. </s><s>[INST] alright i've done that but the issue persists [/INST] i see. we could try resetting the router to its default settings. would you like me to guide you through the process? </s><s>[INST] yes please [/INST] alright. please follow these steps open the router's web interface. navigate to the administration tab. select 'reset router to factory settings.' once the router has been reset, try connecting again to the internet. </s><s>[INST] got it i'll try that now [/INST] perfect. let me know if it works. is there anything else i can help you with? </s><s>[INST] no that's all for now thank you for your help [/INST]
no that's all for now thank you for your help
no that's all for now thank you for your help
alright i've done that but the issue persists