<s>[INST] hello customer name i'm not able to connect to the internet [/INST] hello, i'm sorry to hear that. we'll do our best to help you with this issue. can you tell me a bit more about the issue you're having? </s><s>[INST] yes i can't connect to the internet on any device i've tried [/INST] can you tell me what kind of device you are using? </s><s>[INST] i'm using a laptop and a smartphone [/INST] ok, let's do some troubleshooting steps. first, can you check that the wi fi is switched on and you are connected to the right network? </s><s>[INST] yes i have already checked that [/INST] no worries. could you also check that all the cables are properly connected and that the modem is powered on? </s><s>[INST] yes i have everything is connected and the modem is on [/INST] great. can you try restarting both the modem and the devices you are using? that should help resolve the issue. </s><s>[INST] yes i will try that [/INST] if the issue persists, please feel free to contact us again. is there anything else i can help you with today? </s><s>[INST] no thank you [/INST]
no thank you
no thank you
i'm using a laptop and a smartphone