<s>[INST] hi customer name i'm having trouble with my internet connection [/INST] hi [customer name], i'm sorry that you're experiencing difficulty with your internet. can you please provide a bit more detail so i can help you better? </s><s>[INST] i can't get any connection and the internet signal is completely down [/INST] i understand. can you please confirm if this is happening on all devices or if you're having trouble with a specific device? </s><s>[INST] it's all my devices i can't access the internet on any of them [/INST] i understand. can you tell me if the issue is occurring on both wifi and cable connections? </s><s>[INST] yes both connections don't seem to be working [/INST] okay, can you please confirm if all the cables wires have been properly connected? if yes, let me just briefly run a test on your modem router to see if the issue can be resolved. </s><s>[INST] yes everything has been properly connected and the issue hasn't been fixed yet [/INST] no problem, i'm sure we can get it resolved. i'd suggest that we reset the modem router by turning it off, waiting for 5 minutes and then turning back on again. after that if the issue persists, i suggest you contact technical support and our engineers can assist you further. </s><s>[INST] alright that sounds good i'll give it a try [/INST] no problem. is there anything else i can help you with today? </s><s>[INST] no that's all thank you for your help [/INST]
no that's all thank you for your help
no that's all thank you for your help
alright that sounds good i'll give it a try