<s>[INST] hi there i want to make a complaint about my bill [/INST] oh no, i'm sorry to hear that [customer name]. how may i help you? </s><s>[INST] i received a bill that is way higher than usual and i don't think i've been using my phone more than usual [/INST] i apologize for the confusion. could you provide me with your [phone number] so i can take a look at your account? </s><s>[INST] sure it's phone number [/INST] thanks, [customer name]. let me go ahead and review your recent activity. do you mind if i place you on a brief hold? </s><s>[INST] that's fine [/INST] thanks for waiting. i'm seeing here that your [package name] package was re calculated for increased [package details] resulting in an increased [package price]. </s><s>[INST] that doesn't seem right could i get a refund [/INST] i understand, [customer name]. i am able to offer a one time courtesy credit in the amount of [package price]. would this be acceptable? </s><s>[INST] yes that would be fine [/INST] wonderful. i'm happy to hear that. is there anything else i can assist you with today? </s><s>[INST] no i think that's it for now thanks for your help [/INST]
no i think that's it for now thanks for your help
no i think that's it for now thanks for your help
sure it's phone number