<s>[INST] hello i have a problem with my bill [/INST] hi there what seems to be the problem? </s><s>[INST] i was charged for a package name package that i never signed up for [/INST] i apologize for the inconvenience. can you please tell me your [customer name] and [phone number] so that i can look into this further? </s><s>[INST] customer name and phone number [/INST] thank you. i am looking into this now. can you tell me how much you were charged and what service were included in this package? </s><s>[INST] i was charged package price for package details [/INST] i understand. let me check if this package was added to your account recently. please stay on the line while i check it. </s><s>[INST] ok [/INST] i was able to confirm that the [package name] package was added to your account. would you like to keep the package or get a refund? </s><s>[INST] i'd like to get a refund [/INST] i can help you with that. i will process the refund right away. is there anything else i can do for you? </s><s>[INST] no that's it thank you [/INST] you're welcome. have a great day </s><s>[INST] hi i'm customer name and i'm calling about my phone bill [/INST] hello [customer name], i'm glad you called. how can i help you? </s><s>[INST] i noticed an extra charge on my bill [/INST] i apologize for the inconvenience. can you tell me which charge you're referring to? </s><s>[INST] it says here i was charged package price for a package name package that i've never heard of [/INST] i apologize for the mistake. i'll have this charge removed from your statement, is there anything else i can do for you today? </s><s>[INST] no that should be all thank you for your help [/INST]
no that should be all thank you for your help
no that should be all thank you for your help
ok