<s>[INST] hi i'm calling about my recent bill i need help understanding why it's higher than usual [/INST] hello, [customer name]. i understand. can you please tell me your [phone number]? i'll look into why your bill is higher this month. </s><s>[INST] it's phone number my package name package [/INST] alright, let me take a look. </s><s>[INST] it should be the package details package do you see why it's the higher this month [/INST] yes, i see that you have the [package name] package, but i noticed that you had used more data than usual. that is why your bill has increased to [package price]. </s><s>[INST] i see is there any way to reduce my bill or get a discount [/INST] i'm sorry, but unfortunately we are unable to offer any discounts at this time. however, our customer service team is happy to help you control your data usage for any future bills. would you like any assistance with that? </s><s>[INST] yes please [/INST] great, i'm happy to help. i'll be sending you an email with more information on how to control your data usage. is there anything else i can help you with today? </s><s>[INST] no thank you [/INST]
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