<s>[INST] hello i'm calling because i have an issue with my bill [/INST] hello [customer name], what seems to be the issue with your bill? </s><s>[INST] the bill doesn't seem to match the package name package i purchased according to my records i should have paid package price for this month but instead i was charged almost double the amount [/INST] i apologize for the inconvenience caused to you. we'll help you sort out this issue. can you tell me your [phone number] so that i can look into your records? </s><s>[INST] phone number [/INST] okay, i've got your details. i can see that the [package price] includes the taxes. i have checked your account and it looks like you were charged for additional [package details] that you didn't sign up for. </s><s>[INST] that's incorrect i did not sign up for any additional services [/INST] alright, i will refund that amount to your account. is there anything else i can help you with? </s><s>[INST] no that's all thank you [/INST]
no that's all thank you
no that's all thank you
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