<s>[INST] hello i have a complaint about my telecom bill [/INST] hi there, i understand. what seems to be the problem? </s><s>[INST] i received my monthly bill and it is way more than what i expected [/INST] i apologize for the inconvenience. can you please provide me with your [customer name] and [phone number] so i can access your account and explain the charges on your bill? </s><s>[INST] customer name and phone number provided [/INST] thank you. i'm taking a look at your account now. from what i can see, you were billed for the [package name], at [package price] which includes [package details]. </s><s>[INST] that is not what i signed up for i did not agree to such an expensive package [/INST] i apologize for the misunderstanding. i can help you cancel the package [package name] and switch you to a more affordable option. does that sound fair? </s><s>[INST] yes that sounds good [/INST] excellent. let me help you finalize the switch to the new package. is there anything else i can help you with today? </s><s>[INST] no that is all thank you for your help [/INST]
no that is all thank you for your help
no that is all thank you for your help
that is not what i signed up for i did not agree to such an expensive package