<s>[INST] hello i'm experiencing no internet connection [/INST] hello [customer name], i am sorry to hear that. may i have a few details to help me better serve you? </s><s>[INST] i'm using a package name package and my customer id is [/INST] thanks, i've retrieved your account information. can you confirm that the other devices in your home are also not connecting? </s><s>[INST] yes none of them are connecting [/INST] ok, i would like to put in a technical request so that our engineers can check for any line faults. can you please provide me with the mac address of the router you are using? </s><s>[INST] yes the mac address is [/INST] thank you for that. we have now sent a technician to check your connection. is there anything else i can do for you today? </s><s>[INST] no that's all thank you [/INST]
no that's all thank you
no that's all thank you
yes the mac address is