<s>[INST] hello i am having issues with my internet not working [/INST] hi [customer name], i apologize for the inconvenience. can you tell me what troubleshooting steps you have tried so far? </s><s>[INST] i restarted the modem but still no internet [/INST] alright, is the power light on the modem solid green? </s><s>[INST] yes the light is solid green [/INST] ok, have you tried to reset the modem? </s><s>[INST] no how do i do that [/INST] sure, let me walk you through it. all you need to do is press the reset button at the back of the modem for 15 seconds and then wait for it to reboot. </s><s>[INST] ok i will try that [/INST] great. please let me know if that is successful or if you need any assistance. is there anything else i can help you with today? </s><s>[INST] no that's all thank you [/INST]
no that's all thank you
no that's all thank you
no how do i do that