<s>[INST] hello customer name here i have an issue with internet connection [/INST] hi [customer name], i apologize for your inconvenience. what seems to be the problem? </s><s>[INST] i'm not getting any internet connection since last night [/INST] i understand. can you tell me if you were able to connect before? </s><s>[INST] yes i was able to connect before that [/INST] great. can you tell me if you were able to connect to any other devices with the same connection before the problem started? </s><s>[INST] yes i was able to connect with another device before [/INST] okay. can you please tell me an approximate time of when the issue began? </s><s>[INST] i think it was around 12 00am [/INST] all right. i suggest you to perform a reset of your modem and wait for 30 minutes for the connection to be established. do you need any help with the reset process? </s><s>[INST] no i'll do that thank you [/INST]
no i'll do that thank you
no i'll do that thank you
i'm not getting any internet connection since last night