<s>[INST] hello i am customer name and i'm having an issue with my bill [/INST] hello [customer name], i am sorry to hear that you are having trouble with your bill. how can i help you? </s><s>[INST] i don't understand the charges can you explain what's going on [/INST] of course, let me take a look and see what is going on. can i please have your [phone number] so that i may look up your account? </s><s>[INST] sure my number is phone number [/INST] thanks [customer name]. after looking up your account i can see that you have subscribed to our [package name] package which includes [package details] and the package subscription is [package price]. is this correct? </s><s>[INST] yes that is correct [/INST] okay, excellent. after further review i can see that there has been a few additional charges on your account. is there anything else i can do for you today? </s><s>[INST] no that should be it thank you for your help [/INST] you're welcome [customer name]. is there anything else i can do for you today? </s><s>[INST] no that should be all thanks again [/INST]
no that should be all thanks again
no that should be all thanks again
i don't understand the charges can you explain what's going on