<s>[INST] hello i'm having problems with my internet connection customer name [/INST] hello [customer name], sorry to hear that, how can i help you? </s><s>[INST] i'm not getting any internet connection [/INST] i see, can you please tell me how long has it been like this? </s><s>[INST] it's been happening for the past 4 hours [/INST] okay, i apologize for the inconvenience caused. i'll check on our end and try to resolve the issue for you. could you please confirm your [package name]? </s><s>[INST] yes it's package name [/INST] all right. i'm here to help you get the connection back. can i ask you to restart the modem while i look into this further? </s><s>[INST] sure [/INST] thank you. meanwhile, i'll send you a link in a few minutes and you will have to install a diagnostic tool. is that okay? </s><s>[INST] yes that's fine [/INST] great. is there anything else i can help you with? </s><s>[INST] no that's all thank you [/INST]
no that's all thank you
no that's all thank you
hello i'm having problems with my internet connection customer name