<s>[INST] hello i am calling about a problem with my bill [/INST] hi, [customer name], how may i help you? </s><s>[INST] i was charged twice for package name package and i want to get a refund [/INST] i'm sorry to hear that. could you please confirm your [phone number] so i can access your account details? </s><s>[INST] phone number [/INST] thanks, let me take a look at your account...i'm seeing that you were charged twice for [package name] package, is that correct? </s><s>[INST] yes that is correct [/INST] ok, i can certainly understand why this would be an issue. i will refund the charges for you and make sure that [package price] is removed from your bill. is there anything else i can do for you today? </s><s>[INST] no that's all thank you for your help [/INST]
no that's all thank you for your help
no that's all thank you for your help
yes that is correct