<s>[INST] hi i'm calling to complain about my bill [/INST] hello [customer name], i'm sorry to hear that you have an issue with your bill. what's the problem? </s><s>[INST] i'm being charged for a package name package i never purchased [/INST] i apologize for the inconvenience. can you tell me your [phone number], so i can take a closer look at your account? </s><s>[INST] phone number [/INST] thanks. i understand that [package name] was charged to your account, and it looks like the [package details] package with a cost of [package price]. is that correct? </s><s>[INST] yes that's correct [/INST] in that case, i'll be more than happy to refund you the [package price]. you will receive the money back in your account in 3 5 business days. is there anything else i can help you with? </s><s>[INST] no that's about it thank you for your help [/INST]
no that's about it thank you for your help
no that's about it thank you for your help
phone number