<s>[INST] hello i'm here to make a complaint about my billing [/INST] hi [customer name], i understand. could you tell me what the issue is? </s><s>[INST] i'm being charged for a package name package but i have never subscribed to it [/INST] i apologize for the inconvenience. can you further explain what happened? </s><s>[INST] i repeatedly received emails and messages that i was subscribed to this package and was being charged package price per month so i checked my records and i package details however i do not remember signing up for this service [/INST] i understand. please provide your [phone number] so i can check your account for more details. </s><s>[INST] it is phone number [/INST] ok, one moment please. after a thorough investigation we have found that there was an error on our end and we apologize for any inconvenience caused. i will process a refund and you will see the amount in your bank account in the next few days </s><s>[INST] thank you for the quick resolution [/INST] you're welcome. is there anything else i can help you with? </s><s>[INST] no that's all [/INST]
no that's all
no that's all
hello i'm here to make a complaint about my billing