<s>[INST] hi i have to raise a complain about my monthly bill [/INST] hello there, i'm sorry to hear that. how can i help you? </s><s>[INST] i was billed package price for a package name i didn't subscribe to [/INST] i understand. could you please tell me your [customer name] and [phone number] so i can pull up your information? </s><s>[INST] it's customer name and my phone number is phone number [/INST] thank you for that information. let me just review your subscription details. could you tell me why you think you should not have been charged for the [package name], [package details]? </s><s>[INST] i cancelled that package a few months ago [/INST] i apologize for the inconvenience. let me just take a few minutes to look at this in our system. can i place you on hold for a short while? </s><s>[INST] that's alright please do [/INST] thank you for your patience i've pulled up your account information and see why you were charged for the package. i am refunding the amount and it should reflect on your next bill. is there anything else i can do for you today? </s><s>[INST] no that'll be all thank you [/INST]
no that'll be all thank you
no that'll be all thank you
that's alright please do