<s>[INST] hello i have a problem with my internet connection [/INST] hi [customer name], i'm sorry to hear you're having issues with your internet connection. how can i help you? </s><s>[INST] there is no connection at all [/INST] i see, so you're having a complete loss of connection. is this just on one device or all devices connected to the router? </s><s>[INST] all connected devices [/INST] ok, that's good to know. can you please confirm that you've already reset the modem and the router, to check if they had simply been disconnected? </s><s>[INST] yes i already did it [/INST] i'm sorry to hear that you're still experiencing issues. are there any other lights on the router which seem to be on or off where they shouldn't? </s><s>[INST] yes the connection light is off [/INST] ok, it sounds like the problem may have been caused by a faulty cable or an issue with the modem. i suggest you try a new ethernet cable. if the light doesn't change, please contact us again. </s><s>[INST] would like to try that [/INST] i'm glad you want to try that. is there anything else i can help you with today? </s><s>[INST] that's it thanks [/INST]
that's it thanks
that's it thanks
hello i have a problem with my internet connection