<s>[INST] hello i'm having trouble with my internet connection it's not working [/INST] hi there [customer name], i understand how upsetting it can be when your internet isn't working. can you tell me more about the issue you're having with the connection? </s><s>[INST] yes i'm not able to connect to the internet even though the router is on [/INST] i apologize for the trouble. is the router plugged in to a power source and the correct port on the modem? </s><s>[INST] yes it is [/INST] could you please restart the modem and the router, then try the connection again? </s><s>[INST] sure i just tried it and it's still not working [/INST] let me do some further checking on your account. can i please have your account details and phone number for verification? </s><s>[INST] my phone number is phone number and my account details are account details [/INST] thanks for that information. please give me a few minutes to check your account. in the meantime, can you please try the connection again? </s><s>[INST] i tried it but the internet is still not working [/INST] i'm sorry to hear that. i'm still looking into it and will let you know of any updates as soon as possible. is there anything else i can help you with today? </s><s>[INST] no that's all thanks [/INST]
no that's all thanks
no that's all thanks
my phone number is phone number and my account details are account details