<s>[INST] good morning afternoon i am experiencing issues with my internet connection [/INST] hi [customer name]. thank you for contacting us. can you please tell me more about the connection issues you are facing? </s><s>[INST] yes my internet is not working [/INST] i'm sorry to hear that. are you able to connect to the wifi on your device but are not able to access the internet? </s><s>[INST] yes i can connect to the wifi but cannot access the internet [/INST] okay. can you please tell me what kind of device you are using to connect to the internet? </s><s>[INST] i am using a laptop [/INST] alright. let's try a few steps here. can you please turn off your device and the router, wait a few minutes and then turn them back on again? </s><s>[INST] yes i have done that [/INST] can you please confirm if you are still not able to access the internet on your device? </s><s>[INST] no i am still not able to access the internet [/INST] please provide me with your package name and the exact location. i will run some checks and will get back to you with a solution. </s><s>[INST] sure my package name is package name and i am located at location [/INST] thank you for the information. i will run the necessary checks and get back to you with a resolution shortly. is there anything else i can assist you with today? </s><s>[INST] no that is all for now thank you [/INST]
no that is all for now thank you
no that is all for now thank you
yes i have done that