<s>[INST] hello [/INST] hello, [customer name], how may i help you today? </s><s>[INST] there is an issue with my internet it's not working [/INST] i apologize that you're having trouble with your internet connection. are you having any other issues? </s><s>[INST] no that's the only issue [/INST] well, let's troubleshoot the issue together and get you back online. can you tell me some more details on the issue? </s><s>[INST] my wifi is not working and i'm unable to connect to the internet [/INST] we can certainly help you with this issue. let's try resetting your modem. could you please unplug the modem and wait for 2 minutes before plugging it back in? </s><s>[INST] i did that but it's still not working [/INST] let's try some other troubleshooting steps. when did the issue start? </s><s>[INST] it started yesterday evening [/INST] i understand. are you using the same device or a different one since the issue started? </s><s>[INST] the same one [/INST] let's try resetting your router. could you please unplug the router and wait for two minutes before plugging it back in? </s><s>[INST] i did but the issue still persists [/INST] in that case, we will have to arrange a technician visit to your location. would you like me to book the appointment for you? </s><s>[INST] yes please [/INST] great. i've scheduled a technician to come over to your location tomorrow. is there anything else i can help you with? </s><s>[INST] no that's it [/INST]
no that's it
no that's it
it started yesterday evening