Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.
Susan C. Young, The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
active-listening, communication-skills, customer-service-quotes, healthy-conversation, motivational-speaker-susan-young, positive-first-impression-quotes, quotes-by-susan-c-young, relationship-quotes, susanspeaks-com