He has the power to render us happy or unhappy, to make our service light or burdensome, a pleasure or a toil. Say that his power lies in words and looks, in things so slight and insignificant that it is impossible to add and count 'em up; what then? The happiness he gives is quite as great as if it cost a fortune.
Charles Dickens, A Christmas Carol and Other Christmas Writings
attitude, boss, business, kindness, leadership