How are things with you, sir?""Fine." He says it flat."Coffee black. BLT."Now my heart tells me this guy needs more in life, so I take a short. "You ever had a cheese burger with grilled onions and mushrooms on pumpernickel, sir?"That takes a minute to sink in.Then he slaps the counter, grinning. "Bring it on."I sense he needs more."You want a malt with that, by any chance?"He did, of course. "Chocolate," he says, beaming like a kid.Now he's loosening up.It's a privilege to touch humanity in such a fashion.
Joan Bauer
adventure, leadership