Here's why I will be a good person. Because I listen. I cannot speak so I listen very well. I never interrupt, I never deflect the course of the conversation with a comment of my own. People, if you pay attention to them, change the direction of one another's conversations constantly. it's like having a passenger in your car who suddenly grabs the steering wheel and turns you down a side street.
Garth Stein, The Art of Racing in the Rain
listening, undertanding