b'T\n\nAYLOR J ONES\n15 Jinglewood Street Melbourne 3000 \xe2\x80\xa2 M: 0421.329.521\xe2\x80\xa2 (H) 03.9878.3256 \xe2\x80\xa2 E: tjones@gmail.com\n\nHUMAN RESOURCES GRADUATE\nHuman Resources graduate with strong awareness of complex personnel and HR issues gained\nthrough international and local experience. Offers over three years of experience in diverse and\nchallenging environments requiring maturity and sensitivity to deal with complex personnel issues.\nHigh level communication skills with the capacity to engage senior stakeholders through effective\npersuasion, negotiation and liaison. Keen to develop career in recruitment or human resources and\ncommitted to ongoing learning and professional development.\n\nStrengths & Capabilities\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nRecruitment & Selection\nStakeholder Engagement\nRelationship Management\nConfidential Information Management\nEmployee Relations\nOccupational Health & Safety\nEqual Employment Opportunity\nService Delivery\nInduction/Exit Interviews\n\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nPolicy & Procedure\nParticipative Work Practices\nLegislative Compliance\nTraining & Development\nTeam Development & Leadership\nProcess Re-Engineering\nOrganisational Ability\nTime & Workflow Management\nDecision-Making & Problem-Solving\n\nTechnology Skills: MS Office, SAP\n\nEDUCATION\nMaster of Human Resource Management, University of Melbourne\nBachelor of Psychology, Flinders University\n\nPROFESSIONAL EXPERIENCE\nQR NATIONAL, Brisbane\nRecruitment Consultant\n\nsince 2007\n\nRecruitment-focused role, reporting to the Human Resources Manager within the shared services\ncentre for large rail and freight services organisation. Contributed to all aspects of recruitment\nincluding workforce planning, job analysis and review, role classification and conducted\ninterviews and post placement follow-up. Reviewed recruitment and selection processes and\nupdated in accordance with best practice human resources.\n\xef\x82\xb7 Minimised recruitment agency spend through direct advertising and introduction of refer-afriend processes.\n\xef\x82\xb7 Introduced and implemented induction programs focused on new and casual employees.\n\xef\x82\xb7 Identified training and developed needs and implemented appropriate training courses and\nprograms.\n\xef\x82\xb7 Ensured that all records and information was kept confidential and managed sensitive\nemployee issues with care and diligence.\n\xef\x82\xb7 Role-modelled appropriate workplace behaviour in accordance with organisational values\nand code of conduct.\n\n\x0cTAYLOR JONES\n\nPage 2 of 2\n\nPROFESSIONAL EXPERIENCE CONTINUED\nTMP WORLDWIDE, Melbourne\nHuman Resource Consultant\n\n2004\xe2\x80\x932006\n\nReported directly to CEO and managed a small team of consultants. Drove sales and grew new\nand fledgling business to thriving human resource consultancy. Developed a reputation for\nensuring high levels of service, delivering on promises and achieving results. Harnessed high level\ncommunication and interpersonal skills to build effective relationships with clients, colleagues and\nteam.\n\xef\x82\xb7 Stepped up to perform the role of Team Leader following exemplary early achievements.\n\xef\x82\xb7 Awarded \xe2\x80\x9cConsultant of the Month\xe2\x80\x9d for leading high-demand, high-volume customer service\nrecruitment campaign.\n\xef\x82\xb7 Contributed to the overhaul of current bonus and incentive structure resulting in improved\nstaff retention levels and greater sales and productivity.\n\xef\x82\xb7 Took responsibility for all operational issues within the team and regularly contributed to\nteam meetings.\n\xef\x82\xb7 Developed operational policies and procedures designed to enhance employee knowledge,\nencourage cross skilling and improve client outcomes.\n\nMAHARANI HOTEL, Durban, South Africa\nCustomer Service Officer\nHands-on customer service role, acting as primary point of contact for all guests.\n\nREFEREES\nJane Smith\nHuman Resources Manager, QR National\nPh: 07.3201.6725 or jane.smith@qrnational.com.au\n\nMichael Turner\nProject Manager, TMP Worldwide\nPh: 0423.326.985 or michaelt@tmp.com.au\n\n2004'