b'Call Center Manager Resume\nCassius Liston\n900 E Marshall Street,\nRichmond, VA 23298\nTelephone No: 804-828-5624\nEmail id: cassius.liston@gmail.com\nObjective : To seek the position of a call center manager at a call center which will\nprovide me challenging managerial targets and tremendous growth perspectives and\nthereby advancing my managerial career\nSummary of Qualifications :\n\xef\x82\xb7Immensely talented and hardworking\n\xef\x82\xb7Over eight years of call center experience in operations and administration\n\xef\x82\xb7Close exposure to various routine activities at a call center and extensive\nexperience of monitoring and controlling them\n\xef\x82\xb7Great managerial skills and team lead aptitude\n\xef\x82\xb7Extraordinary fluency and control over language\n\xef\x82\xb7Exceptional ability of encouraging and motivating team members consistently\n\xef\x82\xb7Ability to handle conflict situations among various departments, which occur quite\nfrequently at call centers\n\xef\x82\xb7Great command over reports, both preparation and analysis\nProfessional Experience :\n24X7 ServiceCall BPO Solutions (2005-Present)\nManager Operations\n\xef\x82\xb7Monitoring and controlling the routine activities in operations\n\xef\x82\xb7Reviewing the reports by assistant managers and preparing the feedback\n\xef\x82\xb7Conducting daily meetings with the assistant managers and discussing about their\nreport statistics and the respective feedback\n\xef\x82\xb7Setting targets for assistant managers as well as motivating them to achieve those\ntargets\n\xef\x82\xb7Contacting the administration department to ensure smoothness in the\ndepartmental services\n\n\x0c\xef\x82\xb7Reporting to senior management about the periodic updating and exceptional\ngrievances in operations\nInsta Answers BPO Services (2000-2005)\nAssistant Manager Operations\n\xef\x82\xb7Monitored the daily performances by the executives and assisted them with the\ngrievances they are facing\n\xef\x82\xb7Performed frequent performance evaluations of executives and encouraged them\nfor better and consistent performances\n\xef\x82\xb7Implemented quality control measures as guided by the manager\n\xef\x82\xb7Prepared periodic performance reports and forwarded it to the manager\n\xef\x82\xb7Assisted manager in analysis of the reports and decision making based upon it\n\xef\x82\xb7Looked after Customer grievance cell\nAcademic education :\n\xef\x82\xb7Graduated in Commerce (Accountancy) from The Commerce College, Richmond,\nVA (1998)\n\xef\x82\xb7Secured the Master of Business Administration degree from The University of\nRichmond, Richmond, VA (2000)\nExtra Curricular :\n\xef\x82\xb7Participation in the rated National level Chess Tournaments and secured a FIDE\nrating of 2050\nReferences : Will be available on\nReferences: Will be available on request'