b'JOSEPHINE WALLACE, M.S.\n12117 Stephenson Lane \xe2\x80\xa2 Somewhere, CA 90003\nHome: 555-935-9355 \xe2\x80\xa2 Cell: 555-936-9366 \xe2\x80\xa2 Email: email@internetmail.com\n\nHEALTHCARE ADMINISTRATOR\n\xef\x83\x98\n\nGoal-driven, compassionate, and accountable professional with over 15 years of related, hands-on\nexperience in fast-paced residential and hospital settings.\n\n\xef\x83\x98\n\nAdaptable administrator accustomed to the integration of new health care delivery systems,\nrestructuring of work, and an increasingly complex regulatory environment.\n\n\xef\x83\x98\n\nProven track record of successfully managing personnel, finances, facility operations, and admissions\nwhile concurrently providing excellent residential care.\n\n\xef\x83\x98\n\nAbility to use strong communication, organizational, and problem solving skills and to liaise with\nvarious departments, institutions, and the public to raise awareness and bring support to facilities.\n\nAreas of Expertise Include:\n\xef\x82\xa7\n\xef\x82\xa7\n\xef\x82\xa7\n\xef\x82\xa7\n\xef\x82\xa7\n\nStaff Training & Development\nTeam Coordination & Leadership\nStaff Evaluation\nPublic & Community Relations\nIn-Service Training\n\n\xef\x82\xa7\n\xef\x82\xa7\n\xef\x82\xa7\n\xef\x82\xa7\n\xef\x82\xa7\n\nProject Development & Management\nDecision Making & Problem Solving\nPatient & Family Support\nDisease Prevention\nTime Management\n\nEDUCATION\nMaster of Science Degree in Healthcare Administration - 2002\nUniversity of Southern California, Los Angeles, CA \xe2\x80\x93 GPA 4.0\nBachelor of Science Degree in Human Resources - 1992\nUniversity of Southern California, Los Angeles, CA - Dean\xe2\x80\x99s List\n\nPROFESSIONAL EXPERIENCE\nAlan Residential \xe2\x80\x93 Somewhere, CA\nJan. 2005 \xe2\x80\x93 Present\nRESIDENTIAL SERVICES DIRECTOR\nDirect all administrative and personnel matters in a facility providing 24/7 care for elderly clients. Design,\nimplement, and maintain a variety of systems and guidelines to ensure and monitor compliance to all\nprogram regulations. Recommend staffing needs, ensuring clients\xe2\x80\x99 ongoing service needs are met. Address\nand resolve client and family complaints. Develop and introduce new processes to ensure the safety of the\nclients and the timely delivery of needed services. Maintain a highly productive, efficient, and quality-driven\nenvironment at all times, with a focus on client care and emotional support.\n\xef\x82\xa7\n\nDeveloped a successful advertising campaign designed to recruit new healthcare providers after Alan\nResidential Services underwent a major transformation and expansion; oversaw all details concerning\ncompany\xe2\x80\x99s expansion.\n\n\xef\x82\xa7\n\nRepresent the Division Director at a variety of state meetings and conferences discussing agency\nactivities and plans to maintain awareness of trends within the field.\n\n\x0cJOSEPHINE WALLACE, M.S.\n\nPage 2 of 2\n(Professional Experience Continued\xe2\x80\xa6)\n\nBlackwood General Hospital \xe2\x80\x93 Somewhere, CA\nJune 1999 \xe2\x80\x93 Dec. 2004\nCENTRAL ADMINISTRATOR OF ONCOLOGY\nCoordinated all administrative details of Oncology healthcare. Supervised and evaluated performance of\nward secretaries, nurses, and all other personnel. Assisted with the development of practice objectives to\nensure financial profitability through short and long range planning to achieve and maintain growth.\nCollaborated with administrators of other departments to share best practices and address common\nproblems and complaints.\n\xef\x82\xa7\n\nEvaluated practice strategies and plans to meet changing national, state, and local needs.\n\n\xef\x82\xa7\n\nDeveloped and implemented strategic goals related to management of the department; provided\nmanagerial support in the development of academic, outreach and research programs.\n\n\xef\x82\xa7\n\nOversaw financial management of all sources of funding and handled other related duties as needed,\nincluding oversight of professional billing.\n\nM.L.S. Central Hospital \xe2\x80\x93 Sonewhere, CA\nSep. 1993 \xe2\x80\x93 May 1999\nHUMAN RESOURCE SPECIALIST\nSuccessfully oversaw all human resource functions at this large, urban hospital. Conducted and/or\nsupervised all new hire and exit interviews for hospital personnel. Accurately answered employee questions\nconcerning benefits, bonuses, holiday pay, maternity leave, etc. Conducted interdepartmental meetings\nensuring a smooth-functioning work environment with few discrepancies.\n\xef\x82\xa7\n\nCreated and integrated a new employee handbook to replace the outdated guide.\n\n\xef\x82\xa7\n\nImplemented a new bonus program based on overall work performance to boost staff morale and\nfoster a goal-driven team.\n\nPROFESSIONAL DEVELOPMENT\nManaging Conflict in the Workplace, 2009\nUtilizing & Implementing Proactive Measures, 2009\nStaff Training & Management, 2008\nUnderstanding the Needs of the Terminally Ill, 2008\n\nPROFESSIONAL AFFILIATIONS\nDepartment of Public Health, Los Angles, CA - 2001 - Present\nUnited Healthcare Workers \xe2\x80\x93 1993 - Present\n\nCOMMUNITY INVOLVEMENT\nVolunteer - Habitat for Humanity \xe2\x80\x93 Los Angeles, CA \xe2\x80\x93 2006 - Present\nVolunteer, Treasurer - Big Brothers, Big Sisters \xe2\x80\x93 Los Angeles, CA - 1997 - 2004\n** References Available Upon Request **'