b"Call Center Trainer Resume Sample\nJohn Stockton\n100 Broadway Lane, New Parkland, CA 91010\nHome: 000-000-0000 | Cell: (555) 987-1234\nexample-email@example.com\nSummary\nExperienced Call Center Trainer has great experience training both new and existing call center employees. Has a\ngood understanding of relevant laws and regulations regarding do not call lists and debt collection practices.\nPossesses an Associate's Degree in Business Management has four years of Call Center trainer experience and\ngood knowledge of telecommunications equipment.\nHighlights\n\xef\x82\xb7 Excellent understanding of how a call center should function\n\xef\x82\xb7 Excellent organizational abilities\n\xef\x82\xb7 Good verbal and written communication skills\n\xef\x82\xb7 Works well with others and has good interpersonal abilities\n\xef\x82\xb7 Good ability to design develop and delivery call center training material.\n\xef\x82\xb7 Good understanding of state and federal debt collection regulations and laws.\n\xef\x82\xb7 Strong understanding of laws regarding calling times and the Do Not Call list.\n\xef\x82\xb7 Solid understanding of all telecommunications equipment.\nWork Experience\nCall Center Trainer\n10/1/2012 - 9/1/2014\nZacsson Inc.\nNew Cityland, CA\n\n\xef\x82\xb7 Designed effective training programs for both new and existing call center employees.\n\xef\x82\xb7 Provided training on how to use the equipment and the proper scripts to use.\n\xef\x82\xb7 Provided ongoing training regarding customer service skills.\n\xef\x82\xb7 Trained staff concerning privacy laws and the Do Not Call list.\n\nCall Center Trainer\n6/1/2011 - 9/1/2012\nCST Inc.\nNew Cityland, CA\n\n\xef\x82\xb7 Trained all newly-hired call center staff on scripts to use for calls.\n\xef\x82\xb7 Instructed staff on how to roll through calls and use their telephone and computer equipment.\n\xef\x82\xb7 Provided instruction on debt collection laws and regulations.\n\n\x0cEducation\nAssociate's Degree - Business Management\n2011\nCalifornia Regional Community College\nNew Cityland, CA\n\nHigh School Diploma 2009\nRolling Hills High School\nNew Cityland, CA"