b'MARK DAVIS\nCustomer Service\nSKILLS:\n\xef\x82\xb7Extensive Customer Service Representative.\n\xef\x82\xb7Sales, Collections, and Telemarketing.\n\xef\x82\xb7Proficient in Microsoft Word, Excel, Internet, and PowerPoint.\n\xef\x82\xb7Verbal and written communications.\n\xef\x82\xb7Exceptional phone skills.\n\xef\x82\xb7Professional attitude and work ethics.\n\xef\x82\xb7Expediting Machinery.\n\xef\x82\xb7Open Equipment.\n\xef\x82\xb7Forklift Operator.\n\xef\x82\xb7Punch Press Operator.\n\xef\x82\xb7Grinder.\n\xef\x82\xb7Delivery Driver.\nEXPERIENCE:\n2009 to Present ABC Inc Any Town, NY\nCustomer Service Agent\n\xef\x82\xb7Provided Excellent Customer Service.\n\xef\x82\xb7Quality and volume statistics were above-average.\n\xef\x82\xb7Answered inbound calls in support of customer\xe2\x80\x99s needs.\n\xef\x82\xb7Conveyed in a reassuring manner step by step instructions to resolve issues.\n\xef\x82\xb7Reviewed account information and processes.\n\n\x0c\xef\x82\xb7Performed queries in multiple databases.\n\xef\x82\xb7Answered on average 200 calls a day.\n\xef\x82\xb7Assisted in new accounts and the development of excellent customer service.\n\xef\x82\xb7Resolved any concern inquired about.\n\xef\x82\xb7Educated Policies and Procedures.\n2008 to 2009 XYZ Corp Any Town, NY\nCustomer Service Representative\n\xef\x82\xb7Provide essential banking and financial services by producing daily operations reports, manage overdrawn account\nreports, and track significant change in balances for large business and government accounts.\n\xef\x82\xb7Certified Consumer Lender, providing strategies, tactics, and implementation plans that lead directly to financial\nimprovements for my customers.\n\xef\x82\xb7Facilitate customer awareness of additional services cross sell banking services which produces new clientele as\nwell as extends services to existing customer base.\n\xef\x82\xb7Train and mentor new Customer Service Representatives.\n\xef\x82\xb7Manage multiple tasks in a pressured environment such as assisting tellers, other customer service representatives\nas well as support branch management.\n2005 to 2008 BCD Inc Any Town, NY\nCustomer Service Rep Teller\n\xef\x82\xb7Handling customer accounts.\n\xef\x82\xb7Processing financial transactions & database entry.\n\xef\x82\xb7Gain referrals & new accounts through sale of products with incentive; reported success and tracking.\nEDUCATION:\n2003 \xe2\x80\x93 2004 New York University New York, NY\nMajor: Business Administration'