b"Call center Nurse Resume Example\nMary Evans\n259 Route 12, 175 Grove St\nWestminster, United Kingdom\nPhone: 027- 2155- 8928\nEmail: mary.evanss@anymail.com\nCareer objective:\nSeeking a rewarding role as a Call Center Nurse in a Medical Call Center where I can use\nmy experience and skill sets for the betterment of mankind.\nKey strengths:\n\xef\x82\xb7Ability to assess patients' conditions without one-on-one inspection\n\xef\x82\xb7In-depth knowledge of medical terminology, Medicaid and Medicare regulations\n\xef\x82\xb7Ability to document patient's medical history\n\xef\x82\xb7Ability to assess clinical assessments prudently\n\xef\x82\xb7Sound knowledge of electronic and medical equipments\n\xef\x82\xb7Sound knowledge of triage and health advice lines\n\xef\x82\xb7Excellent oral and written communication skills\n\xef\x82\xb7Strong decision making ability\nProfessional Work Experience:\nLife Care Call Center Westminster\nFebruary 2014 till present\nRole: Call Center Nurse\n\xef\x82\xb7Advises medical treatment to patients over telephone\n\xef\x82\xb7Documents calls in compliance with the management and regulatory rules\n\xef\x82\xb7Evaluates and prioritizes treatment needs\n\xef\x82\xb7Develops treatment plans in the initial phase\n\xef\x82\xb7Supervises and handles non-clinical team members\n\xef\x82\xb7Communicates with physicians/ doctors regarding cases of higher priority\n\xef\x82\xb7Documents authorization requests and pre-certifications\n\n\x0cSt. Mary's Healing Home\nAugust 2013 to January 2014\nRole: Call Center Nurse\n\xef\x82\xb7Recruited well-qualified and capable staff\n\xef\x82\xb7Advised and trained junior call center nurses\n\xef\x82\xb7Active participation in seminars and conferences like Call Center Nursing Program\n\xef\x82\xb7Analyzed and interpreted medical data and suggested solutions accordingly\n\xef\x82\xb7Communicated with customers using web-based tools\n\xef\x82\xb7Documented patient's medical history\n\xef\x82\xb7Communicated with physicians/ doctors regarding cases of higher priority\nEducation:\n\xef\x82\xb7Bachelor of Science in Nursing, 2009\nWestminster University College of Nursing, Westminster\n\xef\x82\xb7Master of Science in Nursing, 2011\nKing's Imperial College, London\nCertification:\n\xef\x82\xb7Certificate in Telephone Triage 2012\nNurse Triage Solutions, Westminster\nReference:"