b'NAME\n\nBACKGROUND:\n\xef\x82\xb7\n\nAnalytical, enthusiastic and innovative Business Analyst with over 7 years of Information\nTechnology experience in business analysis, deployment and web development developing\nbusiness processes and system solutions for Pharmacy, Banking, Retail, Consumer\nLending, Mortgage (LOS), Auto and Web Application.\n\n\xef\x82\xb7\n\nComprehensive knowledge of Software Development Life Cycle (SDLC), having thorough\nunderstanding of various phases like Requirements, Analysis/Design, Development and\nTesting.\n\n\xef\x82\xb7\n\nExtensive experience in gathering, managing and documenting business and functional\nrequirements, communicating effectively with upper management, developers and QA\nengineers.\n\n\xef\x82\xb7\n\nAdept at creating and transforming business requirements into functional requirements and\ndesigning business models using UML diagrams - Context, Use Case, Sequence, Activity\ndiagrams in Enterprise Architect , MS Visio and Rational Rose.\n\n\xef\x82\xb7\n\nExcellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews,\nbrainstorming and JAD and JAR sessions.\n\n\xef\x82\xb7\n\nComprehensive knowledge of RUP, Waterfall, Agile and Six Sigma methodology.\n\n\xef\x82\xb7\n\nStrong experience in conducting UAT and documentation of test cases. Familiar in designing\nand developing manual and automation test cases and test scripts using Test Director 7.6\nand Winrunner 7.5.\n\n\xef\x82\xb7\n\nExceptional problem solving and sound decision making capabilities, recognized by\nalternative solutions, and confident, accurate, decision-making coupled with excellent\ncommunication and interpersonal skills. Excellent track record for meeting deadlines and\nsubmitting deliverables on time.\n\n\xef\x82\xb7\n\nWell versed in different management scenarios like Change Control, Quality Assurance,\nDefect Tracking, System Integration, and Scheduling.\n\n\xef\x82\xb7\n\nHave exposure in educating internal customers on business systems and procedures and\nworking with other analysts and QA team to set priorities and schedules.\n\nTECHNICAL SKILLS:\n\nManagement Tools: MS Project, MS Visio, Word, Excel, PowerPoint\n\nTools: Enterprise Architect 6.1, Rational Rose, Rational Requisite Pro, ClearCase, ClearQuest, PVCS\nDimensions\n\nTesting/Reporting Tools: Test Director 7.6, Winrunner 7.5, SilkTest 5.0.3, Crystal Report\nLanguages: C++, SQL, Perl, Java, JSP, XML, JavaScript, XML, Html\n\n1111 Oak Street, San Francisco, CA 94117\n\nTel: (415) 552-1400, Fax: (415) 552-2588\n\n\x0cName\n\nPage 2\n\nPlatforms: Mac OSX, Windows NT/2000/XP, UNIX, LINUX, SOLARIS, z/OS\n\nDatabase: Oracle 10g/9i/8i, IBM DB2, MS SQL Server, MS Access\n\nNetworking: TCP/IP, Ethernet, HTTP, DHCP, FTP, Cisco 2500/2600\n\nOther Tools: VI, SQL*PLUS, MS FrontPage, Outlook, SharePoint, Remedy, Lotus Notes, Weka,\nHogan, Shaw, Falcon, XML Spy\n\nEXPERIENCE:\n\nRetail Company, San Mateo, CA\n\n2/07 \xe2\x80\x93\n\nPresent\nBusiness Systems Analyst\nProject: File Replacement (TPM)\nAs a Business Analyst my role is to write Technical Specification documents by analyzing legacy\nCognos (MNT) system and replacing existing outdated pricing, drug product and third party edits\ninterfaces with one new, comprehensive web-based application. The new application is more userfriendly and streamlines the data entry process.\n\nResponsibilities:\n\xef\x82\xb7\n\nPrepare Technical Specification Document.\n\n\xef\x82\xb7\n\nConduct and participate in status meetings to collect data from business users.\n\n\xef\x82\xb7\n\nValidate Screen Technical Specification with technical designs created by IT developers.\n\n\xef\x82\xb7\n\nImplement business modeling using MS Visio to develop screens for the application.\n\nEnvironment: Windows XP, Microsoft Word/Excel/PowerPoint/Project/Access/Visio, Oracle 9i, Oracle\nSQL Developer, Informix SQL Editor 4.0, Remedy, PrintKey, ADX (Pharmacy System), HP 3000,\nLinux.\nBank, San Francisco, CA\n\n11/06 \xe2\x80\x93\n\n1/07\nBusiness Analyst\nProject: Gap Analysis & Customer Online View Functional Specification\nAs a Business Analyst my role was to analyze log files from various channels and perform gap\nanalysis. Wrote functional specifications online banking to integrate look and feel with current\ninterfaces, minimizing the number of places/screens customers and bankers have to go.\n\nResponsibilities:\n\xef\x82\xb7\n\nConducted GAP analysis to identify customer channel usage trends and interactions\nfocusing on likelihood to buy, product recommendations and reduce customer attrition.\n\n\xef\x82\xb7\n\nAnalyzed functional specifications and data from various data sources like mainframe, oracle\ndatabase and flat files.\n\n\xef\x82\xb7\n\nConducted conference calls with SMEs to gather information.\n\n\xef\x82\xb7\n\nUsed data mining applications like Weka to generate models and refined rules based on the\ndata analysis.\n\n\x0cName\n\nPage 3\n\n\xef\x82\xb7\n\nUsed XML Spy to view XML Schemas and WSDL files.\n\n\xef\x82\xb7\n\nAuthored Functional Specifications and communicated them to development and testing\nteams.\n\n\xef\x82\xb7\n\nParticipated regularly in Review meetings with Project Manager, Architect, Application\nSystem Engineers and Business Analyst.\n\nEnvironment: OS, IBM DB2, Hogan, Shaw, Falcon, Microsoft Word/Excel, XML Spy 2004, Enterprise\nArchitect, Weka 3, Windows XP, Oracle 10g\nRetail Company, St. Louis, MO\n\n2/05 \xe2\x80\x93\n\n8/06\nBusiness Systems Analyst\nProject: Deployment & IVR\nThe goal of the project was to reduce the amount of customers that do not self-authenticate in the IVR\nby using ANI (Automatic Number Identification) as a means of authentication. The project was also\ninvolved in creating an IVR application to support authentication. Defined and tracked software\nreleases, enhancements and software defects. Addressed the areas of security patch management\nand application deployment to provide relevant software and updates to users quickly and cost\neffectively.\n\nResponsibilities:\n\xef\x82\xb7\n\nWrote the Requirements and Functional Specification documents.\n\n\xef\x82\xb7\n\nConducted Joint Application Development (JAD) sessions to develop and agree upon a\nsystem that focuses on the business requirements.\n\n\xef\x82\xb7\n\nParticipated regularly in Walkthroughs and Review meetings with Project Manager, QA\nEngineers and Development team.\n\n\xef\x82\xb7\n\nUsed PVCS Dimensions Process Modeler for adding users and roles into Oracle database.\n\n\xef\x82\xb7\n\nRegularly interacted with offshore and onshore development teams.\n\n\xef\x82\xb7\n\nHandled regular deployment issues across Dev, Prod and Test environments.\n\n\xef\x82\xb7\n\nImplemented and support software installation packaging and distribution using Web Based\nSoftware Deployment (WBSD).\n\n\xef\x82\xb7\n\nScheduled production deployments using WBSD on Tivoli server end-points.\n\n\xef\x82\xb7\n\nDeployed UNIX, Windows NT, J2EE packages to servers located at HQ and stores.\n\n\xef\x82\xb7\n\nTroubleshoot development and production failed packages and communicate offline endpoints to appropriate support teams and developers.\n\n\xef\x82\xb7\n\nEnsured that the clients adhere to the Change Management Notification (CMN) process for\nany WBSD requests and ensure that any application to be deployed in stage/production has\nbeen relatively error free.\n\n\xef\x82\xb7\n\nUsed Tivoli Information Management for z/OS to report, track, monitor and resolve problems\ndetected in the data processing environment.\n\n\xef\x82\xb7\n\nDocumented all system changes and request for user access using Change Management\nForms in the SharePoint document library.\n\nEnvironment: PVCS Dimensions, UNIX, Windows XP, z/OS, Tivoli, Oracle 9i/10g, MS Visio,\nSharePoint.\n\n\x0cName\n\nPage 4\n\nConsulting Firm, St. Paul, MN\n\n9/03 \xe2\x80\x93 1/05\n\nBusiness Analyst\nProject: Consumer Lending Application\nThe project was to identify and outline the scope of the enhancements required for the Orange Lake\nCountry Club (OLCC) conversion into Daybreak. As a Business Analyst, my role was to gather\nbusiness requirements, perform gap analysis, write business and functional specification documents,\nand facilitate UAT.\n\nResponsibilities:\n\xef\x82\xb7\n\nLed workgroup sessions with business managers to gain final approval on business\nrequirements and solution documents. Delivered product features presentation in order to\nobtain buy-in from key stakeholders.\n\n\xef\x82\xb7\n\nPerformed Gap analysis, prepared project plan and solution documents and coordinated\nwith multiple IT teams (Development, QA, Vendors) both internal and external, to ensure\ndelivery of product within tight deadlines.\n\n\xef\x82\xb7\n\nInvolved in creating targeted questionnaires for SMEs to gather requirements.\n\n\xef\x82\xb7\n\nInvolved in Requirement Scoping and identifying high priority requirement for\nimplementation.\n\n\xef\x82\xb7\n\nFacilitated review meetings to ensure that the project was implemented within the\nspecifications of the contract.\n\n\xef\x82\xb7\n\nValidated technical designs created by IT developers against functional specifications\n\n\xef\x82\xb7\n\nPrioritized issues and allocated development and QA resources to ensure timely and quality\ndeliverables.\n\n\xef\x82\xb7\n\nEnsured client confidence and prevented slippage of issues by serving as onsite coordinator\nduring critical phases of the project.\n\n\xef\x82\xb7\n\nAssisted the QA team in reviewing test cases, test plans and tested the final application for\nusability testing to verify whether all the user requirements were catered to by the\napplication.\n\n\xef\x82\xb7\n\nFacilitated User Acceptance testing (UAT) for the application as a Business User.\n\n\xef\x82\xb7\n\nTrained end users and client IT group on Daybreak functionalities.\n\n\xef\x82\xb7\n\nPerformed Account management activities including monthly client invoicing and reporting.\n\n\xef\x82\xb7\n\nImplemented business modeling using MS Visio to develop business architecture for the\napplication.\n\nEnvironment: Windows 2000/XP, PL/SQL, SQL Plus, Sun OS 5.8, HP-UX 11, Oracle 9i/10g, TOAD,\nMS Visio, Daybreak, Apache\nFinancial Services, Dover, DE\n\n2/02 \xe2\x80\x93 8/03\n\nBusiness Analyst\nProject: Loan Origination System\nThe project was a web-based application involving the automation of Mortgage loan origination\nprocess beginning from origination/opening a mortgage application through funding/closing. The\nsystem performed all the business functions of the loan process such as set-up Account information,\nNew Loan set-up, the Appraisal, credit, and income. The project involved modules for Pre Approval,\nApplication, Underwriting, Pricing, Processing, and Closing.\n\nResponsibilities:\n\n\x0cName\n\xef\x82\xb7\n\nPage 5\n\nGenerated a streamline process to understand the various steps in the loan lifecycle and\ndesired functionality of the new system by interacting with users, management, SME\n(Subject Matter Expert), stakeholders, lenders, underwriters.\n\n\xef\x82\xb7\n\nInterviewed business users to gather requirements and analyzed the feasibility of their needs\nby coordinating with the project manager and technical lead.\n\n\xef\x82\xb7\n\nIdentified, researched, investigated, analyzed, defined opportunities for business process\nimprovement, documented business processes and initiated efforts to make improvements.\n\n\xef\x82\xb7\n\nContributed to the definition of scope, performed extensive requirement analysis and defined\nfunctional specifications.\n\n\xef\x82\xb7\n\nPrepared Business Requirement Documents (BRD) and used Requisite Pro to manage,\nanalyze, and convert business requirements into functional specifications.\n\n\xef\x82\xb7\n\nConducted and participated in JAD sessions with stakeholders and system users to collect\nthe software requirement specifications (SRS)\n\n\xef\x82\xb7\n\nUsed RUP methodology to analyze and translate business requirements into system\nspecifications, communicating with the business on a broader scale and with an in-depth\nview too.\n\n\xef\x82\xb7\n\nUsed Rational Rose and UML to produce models like context, use case, sequence, activity\netc.\n\n\xef\x82\xb7\n\nUsed ClearCase to keep different versions of the documents and ClearQuest to report bugs\nor defect.\n\n\xef\x82\xb7\n\nAssisted the PM in setting realistic project expectations and in evaluating the impact of\nchanges on the organization and plans accordingly and conducted project related\npresentations.\n\n\xef\x82\xb7\n\nAssisted in designing test plans, test scenarios and test cases for integration, regression and\nuser acceptance testing (UAT) to improve overall quality of the Application.\n\nEnvironment: UML, RUP, Windows 2000, Oracle 9i, Rational Rose, Requisite Pro, ClearCase,\nClearQuest, MS Project, MS Word, MS Excel, Java, Web Logic, DB2.\nAuto Parts, St. Louis, MO\n\n2/01 \xe2\x80\x93\n\n12/01\nBusiness Analyst\nProject: Web Based Financial Reporting\nThe project was a web service involving the automation of accounting, distribution and E-Business\nmanagement software solution. The system performed all the business functions of accounting,\ndistribution, e-commerce, human resources and CRM. The project involved modules e-commerce,\nbusiness intelligence tools (business alerts, Abra alerts, Crystal Reports), human resources (Abra\nattendance, Abra HR, Abra Payroll), CRM (SalesLogix Marketing, Sales, Support), Wholesale\ndistribution (Purchase order, Sales Order, Bar code, Inventory management)\n\nResponsibilities:\n\xef\x82\xb7\n\nInvolved in all phases of software development life cycle in RUP framework.\n\n\xef\x82\xb7\n\nWorked in the RUP environment for the elicitation, representation of requirements and in\nchange management.\n\n\xef\x82\xb7\n\nPerformed requirement analysis by gathering both functional and non functional\nrequirements based on interactions with the process owners & stake holders and document\n\n\x0cName\n\nPage 6\n\nanalysis, represented them in requirements traceability matrix (RTM) using Requisite Pro.\nPerformed user interviews and JAD sessions.\n\xef\x82\xb7\n\nAssessed the flaws in the existing as-is system and made clear recommendations of\nBusiness process improvements and BPR, incorporated them in the future to-be system\ndesign.\n\n\xef\x82\xb7\n\nWrote user requirements specification (URS) and Functional requirements specification\n(FRS) documents as per the business requirements and process flow.\n\n\xef\x82\xb7\n\nDesigned and developed project templates based on SDLC Methodology\n\n\xef\x82\xb7\n\nDeveloped UML Use Cases for the application using Rational Rose and prepared the\ndetailed work flow diagram based on the proposed enhancement for the system.\n\n\xef\x82\xb7\n\nPerformed gap analysis to compare the existing system with the proposed system and\ndocumented new requirements and features.\n\n\xef\x82\xb7\n\nExtensively interacted with both user group and development team in coming up with\nstructured charts, class and sequence diagrams.\n\n\xef\x82\xb7\n\nUsed ClearQuest for all types of change requests, including defects, enhancements, issues\nand documentation changes with a flexible workflow process.\n\nEnvironment: Windows 98/NT/2000, SCO-UNIX, Solaris, Linux, SUN Cobalt, Apache, ADIS, MAS 90,\nRequisite Pro, Rational Rose, ClearQuest, ClearCase, Oracle 8i, MS Project, MS office suite.\nCareer Services, St. Louis, MO\n\n9/99 \xe2\x80\x93 1/01\n\nWeb Developer\n\nProject: Web Based Registration System\nThe project was a web service registration system. The old system was paper based. The new system\nperformed functions of allowing students and employers to login to a webpage and search/post jobs.\n\nResponsibilities:\n\xef\x82\xb7\n\nGathered business requirements by conducting detailed interviews with business users,\nstakeholders, and Subject Matter Experts (SME\xe2\x80\x99s).\n\n\xef\x82\xb7\n\nPrepared Business Requirement Document and then converted Business requirements into\nFunctional Requirements Specification.\n\n\xef\x82\xb7\n\nConducted GAP analysis to understand the shortcomings of the paper based process and\nevaluated the benefits of the new system.\n\n\xef\x82\xb7\n\nRisk Assessment/Prioritizing drafting, executing and documenting risk areas.\n\n\xef\x82\xb7\n\nConstructed prototype early toward a design acceptable to the customer and feasible.\n\n\xef\x82\xb7\n\nArchitect and implemented a brand new website (www.scsucareers.com) for online\nregistration from scratch.\n\n\xef\x82\xb7\n\nDeveloped web pages using Java and PHP with MySQL database backend. Used PHP and\nMySQL for dynamic page generation. Also wrote code in HTML, PERL and JavaScript.\n\n\xef\x82\xb7\n\nSetup Windows 2000 Servers, including user, class, and administrative shares, network\ninstallation, DHCP and IIS 5.0 services.\n\n\xef\x82\xb7\n\nPerformed User Acceptance Testing (UAT).\n\n\xef\x82\xb7\n\nTrained fellow employees, provided documentation for procedures, and submitted/tracked\nproblem reports using web spiders.\n\n\xef\x82\xb7\n\nUpdated and maintained www.scsucareers.com on a daily basis.\n\n\x0cName\n\nPage 7\n\nEnvironment: Windows 98/NT/2000, Java, PHP, MySQL, XML, HTML, PERL, JavaScript, IIS 5.0,\nUNIX, Linux, Apache, Visio, MS office suite.\n\nEDUCATION:\n\xef\x82\xb7\n\nMS, Software Engineering, concentration in Project Management and Software Quality\nAssurance, University of Delaware, Newark, DE.\n\n\xef\x82\xb7\n\nBS, Business Information Systems, University of Delaware, Newark, DE.'