b'111 Waverly Place\nManhattan, N.Y. 10014\n\n(916) 520-2613\nbgerrard@gnet.com\n\ne\n\nBenjamin Gerard\nObjective\n\nTo obtain a challenging position within a Financial Institution that will allow me to\nuse my management, sales & customer service skills to help grow the company.\n\nExperience\n\n2006\xe2\x80\x93Present\n\nManhattan Mortgage Co.\n\nNew York, NY\n\nBranch Manager\n\nfor\n\n\xc2\x83 Manage all branch employees\n\n\xc2\x83 Oversee Origination of all loans\n\xc2\x83 Client Sales\n\n\xc2\x83 Manage Branch Compliance of all files\n\xc2\x83 Interview and Hire all new employees\n\xc2\x83 Branch Trainer\n\n\xc2\x83 Review and enforce company policies and procedures\n\n2003\xe2\x80\x932006\n\nDow Jones & Co.\n\nNew York, NY\n\nRegional Operations Manager\n\n\xc2\x83 Sales Relationship with Major Accounts\n\n\xc2\x83 Client Requests for Training & Functionality\n\xc2\x83 Transactional Products Sales\n\xc2\x83 Process Flow Improvement\n\n\xc2\x83 Creation of Training Documents\n\n\xc2\x83 Public Speaking and Recruiting\n2002-2003\n\nDow Jones & Co.\n\nNew York, NY\n\nBe\n\nProject Management\n\n\xc2\x83 Gathered information from many Operations Managers regarding their day to day\nbusiness\n\xc2\x83 Configuration of SAP software to meet Department Shipping needs\n\xc2\x83 Testing and Security of new SAP software\n\n\xc2\x83 Training of new BEST software to entire Operations Department\n\n2001-2002\n\nDow Jones & Co.\n\nNew York, NY\n\nTechnical Support Team Leader\n\n\xc2\x83 Increased communication within the Technical Support Department regionally\n\xc2\x83 Wrote Procedural documents that were posted to TDOC for Global use\n\xc2\x83 Help to implement a new Global Gensys Phone system\n\n\xc2\x83 Increased the Technical and Procedural knowledge of all team members\n\nEducation\n\n1999\xe2\x80\x932000\n\nITT Technical Institute\n\nAlbany, NY\n\n\xc2\x83 Diploma in Technical Support & Networking\n1994-1997\n\nNewcastle High School\n\nResume Contributed for Sample Purposes Only\n\nNew York, NY\n\nWritten by \xc2\xa9AResumeWizard.com\n\n\x0cBENJAMIN GERARD\n111 Waverly Place\nManhattan, NY 10014\n\n(916) 520-2613\nbgerard@gnet.com\n\nMANAGEMENT PROFESSIONAL\n\ner\n\nMortgage \xe2\x80\xa2 Banking \xe2\x80\xa2 Investment Banking \xe2\x80\xa2 Financial Services\nResults-driven professional with a progressive management career in the financial services and mortgage banking\nindustries. Skilled at developing and executing targeted business initiatives that drive customer growth, achieve\nsales objectives, and enhance bottom-line profits. Highly effective communicator and team leader with proven\nability to build long-term relationships with internal and external customers by establishing a high level of\nconfidence and trust. Visionary leader with a keen understanding of business priorities and demonstrated\nexpertise in rapidly advancing business goals to revenue-producing activities.\n\nCORE LEADERSHIP QUALIFICATIONS\n\n\xe2\x80\xa2 Team Building / Leadership\n\xe2\x80\xa2 Staff Training & Development\n\xe2\x80\xa2 Business Planning\n\xe2\x80\xa2 Account Development & Retention\n\n\xe2\x80\xa2 Major Account Management\n\xe2\x80\xa2 Operations Management\n\xe2\x80\xa2 Market Penetration Strategies\n\xe2\x80\xa2 Risk Management\n\n\xe2\x80\xa2 P&L / Budgeting / Cost Control\n\xe2\x80\xa2 New Business Development\n\xe2\x80\xa2 Consultative Selling Strategies\n\xe2\x80\xa2 Project Management\n\nPROFESSIONAL EXPERIENCE\n\nMANHATTAN MORTGAGE COMPANY, New York, NY\n\n2006 to Present\n\nResidential mortgage lender with 300 employees in 11branch locations servicing borrowers in New York, Arizona and Florida.\n\nBRANCH MANAGER\nManage daily operations of this growing branch with a primary focus on driving revenue growth, increasing\nprofit, and managing risk. Provide leadership and direction in overseeing the performance of 20 branch\nemployees across diverse functional areas including sales, payroll, accounts receivable / payable, and\ncompliance. Manage branch P&L, with a monthly expense budget of $15-20,000, and maintain full\naccountability for the attainment of branch monthly goals.\nMaintain the highest standards for fiscal management practices and business ethics while adhering to all\nFederal, State, and Local laws and regulations.\n\n\xe2\x80\xa2\n\nProvide operational support to facilitate the ongoing branch needs for recruitment, growth and loan origination.\n\nAft\n\n\xe2\x80\xa2\n\n\xe2\x80\xa2\nSpearheaded initiative to add new lenders to portfolio and to obtain licenses in Florida and Arizona.\nSelected Accomplishments:\nBuilt branch from the ground floor into a thriving operation that currently produces $2-3 million in monthly\ngross sales. Recruited, hired and trained entire staff.\nAchieved recognition as Branch of the Month on three separate occasions.\n\nInvited to sit on the company\xe2\x80\x99s Board of Directors.\n\nDOW JONES & COMPANY, NEW YORK, NY\n\n2001 to 2006\n\nA leading provider of financial information, data services and news for financial companies and organizations, with more than\n500,000 users in North America and an additional 260,000 worldwide.\n\nREGIONAL OPERATIONS MANAGER (2004-2006)\nPromoted to this key management role at the company\xe2\x80\x99s corporate headquarters in NYC. Charged with\nexpanding and developing resources for optimizing the full potential of account relationships. Provided\nconstructive input in the areas of sales, contracts, systems management, client training, sales projects and client\nsystem upgrades. Personally managed account relationships with Morgan Stanley and Charles Schwab.\n\xe2\x80\xa2\n\nSelected by the Board of Directors to develop business plans for several different departments and to\npresent them to the Board of Trustees. Followed up with department managers to ensure that plans were\nproperly implemented.\n\n\xe2\x80\xa2\nCreated a ticketing system that significantly enhanced the ease and accuracy of tracking client requests.\nSelected Accomplishments:\nPlayed key role on sales team that negotiated the largest sale in the company\xe2\x80\x99s history, covering 10,000\nterminals and producing $8,500,000 in monthly income.\nAchieved 100% account penetration with several large NCY-based companies by improving client relations.\n\nResume Contributed for Sample Purposes Only\n\nWritten by \xc2\xa9AResumeWizard.com\n\n\x0cBENJAMIN GERARD\n\nPage 2\n\nRecognized as both Employee of the Month and Salesman of the Month.\nDOW JONES & COMPANY (Continued)\nPROJECT MANAGER (2002-2004)\nPlanned, scheduled and managed all activities related to successful implementation of two major projects, a\nGlobal Phone System and a Global Shipping System (SAP). Identified, interviewed and evaluated vendors for\neach project and facilitated the bidding process. Worked closely with the winning vendors in overseeing the\ntimely installation of software and hardware to ensure successful completion of projects within timelines and\nbudget constraints.\nEstablished 8 new call centers in Los Angeles, London, France, Mexico City, Australia, Bangkok, Tokyo,\nand Singapore. Trained employees on use of the new global phone system and on how to effectively\ncommunicate with local clients.\n\n\xe2\x80\xa2\n\nFacilitated the seamless cutover of the new phone system, which included the creation of training documents.\n\n\xe2\x80\xa2\n\ner\n\n\xe2\x80\xa2\n\nCollaborated with SAP technical professionals on the implementation of the global shipping system and\ntraveled to office locations throughout the world to train employees on proper use of the system.\nSelected Accomplishment:\n\nCreated shipping efficiencies that slashed global shipping costs by 35% and reduced manpower requirements\nin every warehouse by 20%, resulting in the greatest cost savings in the company\xe2\x80\x99s history.\nTECHNICAL SUPPORT TEAM LEADER (2001-2002)\nLed and directed a technical support team to ensure the application of best practice in providing effective and\nefficient system maintenance services. Provided hands-on training to steadily increase the technical and\nprocedural knowledge of all team members.\n\nImproved the level and quality of communication within the Technical Support Department on a regional basis.\n\n\xe2\x80\xa2\n\nWrote procedural documents that were posted on the Technical Department\xe2\x80\x99s intranet site for global use.\n\n\xe2\x80\xa2\n\nTrained new employees and liaised with other departments to improve process flow.\n\nAft\n\n\xe2\x80\xa2\n\nEDUCATION / PROFESSIONAL\n\nDiploma in Computer Science \xe2\x80\x93 ITT TECHNICAL INSTITUTE\nProfessional Development:\nTrain The Trainer \xe2\x80\x93 The Training Clinic\n\nProfessional Affiliations:\nNational Society of Accountants\nAmerican Institute of Professional Bookkeepers\nLicensed Mortgage Banker \xe2\x80\x93 NY, AZ, FL\n\nProfessional Memberships:\nNew York City Chamber of Commerce \xe2\x80\x93 Education Committee, New Member Committee\nNew York City Economic Development Committee Member\nNew York City Board of Realtors \xe2\x80\x93 Associate Member\nMarch of Dimes \xe2\x80\x93 Walk Committee, Team Captain\n\nResume Contributed for Sample Purposes Only\n\nWritten by \xc2\xa9AResumeWizard.com'