b'Before\n123 Street \xef\x82\xb7 Hackensack, NJ 07601\n201-288-1111 Mobile\nSherlock@optonline.net\n\nJohn Sherlock\n\nSummary\nSelf-starting, goal-oriented sales professional whose extensive experience has promoted success for a\nhigh-quality company ranked number one in sales volume nationally. Knowledgeable in all phases of\nclient service with a track record of outstanding customer satisfaction. Proven success in establishing\nand maintaining a loyal customer base. Consistently honored for exceeding sales and service\nexpectations.\nAccomplishments\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nNissan Sales Guild Recipient 1989 - 1997\nGeneral Motors Sales Manager Mark of Excellence Membership 1998 - 2008\nCadillac Sales Guild Recipient 2003-2008\nGeneral Motors Sales Award Recipient 2003-2008\nTop Performing Sales/Finance Professional at Industry Leading Cadillac Franchise\nExperience\n\nCadillac\nHackensack, New Jersey\nSales and Finance Manager\nMarch 2003 to Present\n\xef\x82\xb7 Establish relationships with prospective buyers through prospecting, referrals, internet inquiries and\nprevious client base to exceed personal and company sales goals.\n\xef\x82\xb7 Extensive product knowledge training to ensure client inquiries are satisfied.\n\xef\x82\xb7 Provide financing and leasing options to clients through direct contact with multiple financial\ninstitutions.\n\xef\x82\xb7 Train and manage four sales assistants to provide support to sales team.\n\xef\x82\xb7 Receive payments and obtain credit authorizations.\n\xef\x82\xb7 Troubleshoot and resolve client concerns and needs on a daily basis.\n\xef\x82\xb7 Developed and maintain client communication tracking system.\n\xef\x82\xb7 Active participant in weekly sales team meetings.\nCadillac Nissan\nHackensack, New Jersey\nSales and Finance Manager\nOctober 1989 to March 2003\n\xef\x82\xb7 Achieved rank of number one auto sales professional within four months of hire.\n\xef\x82\xb7 Promoted to Sales Closer Manager responsible for ensuring sales goals are met.\n\xef\x82\xb7 Promoted to Desk Manager responsible for all daily operations of multi-million dollar auto dealership.\nEducation\nBergen Community College\nBusiness Administration\n\nParamus, New Jersey\n1980-1982\n\nAdditional Training\n\xef\x82\xb7 AIS Finance and Insurance Training Corporation, Atlanta, Georgia 2001\n\xef\x82\xb7 General Motors Dealer World Product Training 1998-2008\nReferences available upon request\n\n\x0cAFTER\n\nJohn Sherlock\nProfessional Sales Manager\n201.288.1111 \xe2\x96\xaa Sherlock@gmail.com\n\nSales leader known for ability to cultivate strong relationships with customers;\nproduce exemplary sales volumes; and grow profitability\nExperienced\nAward winning sales professional who consistently achieves General Motor\xe2\x80\x99s pinnacle\nappointment as a Mark of Excellence Sales and Finance Manager. Proven success in\nestablishing and maintaining a loyal customer base and producing outstanding customer\nsatisfaction ratings.\nIncome Producing\nSuccessfully completes an average of 25-30 Cadillac sales transactions per month, approximately\n85% above the regional district market area. Maintains a 45% average closing rate, a full 50%\ngreater than national rankings.\nAward Winning\nGeneral Motors Sales Manager Mark of Excellence Appointments, consecutively 2003 to 2008\nGeneral Motors Sales Award, consecutively 2003 to 2008\nNissan Sales Guild, consecutively 1989 to 1997\nTop Performing Sales and Finance Professional at Industry Leading Cadillac Franchise, 2008\n\nProfessional Sales and Leadership Experience\nGM Mark of Excellence Sales and Finance Manager\nCadillac, Hackensack, NJ\nThe world\xe2\x80\x99s largest Cadillac dealer in sales volume since 2003\n\n2003 to Present\n\nResponsible for partnering with customers throughout the entire lease or purchase process including\nproduct selection, negotiation, insurance and financing, documentation and delivery. Maintains positive\ncustomer relationships by managing all post- purchase/lease needs.\n\xef\x82\xb7 Continuously maintains elite position as a General Motors Mark of Excellence Sales and Finance\nManager by consistently surpassing all eligibility requirements including sales objectives, customer\nsatisfaction and education and training.\n\xef\x82\xb7 Recognized for producing a 95.7% customer satisfaction rating against an 89% regional average.\n\xef\x82\xb7 Approaches the growth and retention of customer relationships with a philosophy of providing\ncontinuous support beyond the day of sale, earning a 3.97 out of 4.0 (approximately .10 above the\nregional average) for Cadillac\xe2\x80\x99s measurement of overall sales professionalism.\n\xef\x82\xb7 Built a stellar reputation for conducting business with the highest ethical standards and respect for\ncustomer needs and interests.\n\xef\x82\xb7 Stellar audit record regarding the dealership\xe2\x80\x99s fiduciary interests with federal regulations.\n\xef\x82\xb7 Developed and implemented a database tracking system for lease customers in order to proactively\nexpedite timely lease renewals or new purchase agreements.\n\xef\x82\xb7 Maintains a diverse customer base spanning a wide range of professions, including: medical\nprofessionals, small business owners, educators, attorneys, CEO\xe2\x80\x99s, professional athletes and\ncelebrities.\n\n\x0cCadillac Sales Guild General Manager\n1989 to 2003\nCadillac Nissan, Hackensack, NJ\nPremier Cadillac Master Dealer\nManaged a successful sales team producing above average monthly sales ranging from $400k - $500k.\n\xef\x82\xb7 Consistently exceeded goals as a member of the Nissan Sales Guild \xe2\x80\x93 top performing sales professionals.\n\xef\x82\xb7 Achieved rank of number one auto sales professional within four months of hire.\n\xef\x82\xb7 Provided continuous sales support and reviewed and decisioned all product sales agreements.\n\xef\x82\xb7 Managed dealer marketing programs through all media outlets including television and print media.\n\xef\x82\xb7 Strategically developed programs to attract customers to the dealership.\n\xef\x82\xb7 Provided training to sales, finance and support staff.\n\xef\x82\xb7 Maintained and managed productive vendor relationships for financing, leasing and insurance purposes.\n\xef\x82\xb7 Promoted to several positions, including: Desk manager, Sales Closer Manager and General Manager.\n\nProfessional Training\nMark of Excellence, General Motors Dealer World Product Training\n1998 to Present\nContinuous participation in offsite, in-house and online training and testing in all aspects of product\nknowledge, sales and marketing.\nTraining Highlights:\n\xef\x82\xb7 Product Lines\n\xef\x82\xb7 Buying Culture\n\n\xef\x82\xb7 Buyer Demographics\n\xef\x82\xb7 Market Segment\n\n\xef\x82\xb7 Competitive Analysis\n\xef\x82\xb7 Procedures\n\nCadillac, Hackensack, NJ\n2003 to Present\nParticipates in regular sales and customer satisfaction training programs on the dealer and manufacturer level.\nCadillac Nissan, Hackensack, NJ\n1989 to 2003\nPresented and participated in product, sales and customer satisfaction training programs.\nAIS Finance and Insurance Training Corporation, Atlanta, GA\nEarned Finance and Insurance Certification\n\n2001\n\nVolunteer Activities\nBergen Community College, Paramus,\n2009 to Present\nDeveloped and managed an educational program by which a class of 28 senior level business students\nproduced their final exam thesis.\n\xef\x82\xb7 Created and presented an in class power point presentation titled, \xe2\x80\x9cThe Business Atmosphere in\nToday\xe2\x80\x99s Economic Environment\xe2\x80\x9d\n\xef\x82\xb7 Coordinated and hosted five visits of the students to observe and evaluate aspects of the auto sales\nindustry, including: business atmosphere; sales and service management; and conveniences to\ncustomers.\n\nEducation\nBergen Community College, Hackensack, NJ\nBusiness Administration degree coursework'