b'your resume and try to determine if they have a position that would work for you. An objective statement that\nsays you want a position that offers growth and advancement and the opportunity to expand on your education\nand training tells an employer that you are looking for what they can do for you, not what you can do for them.\n\nEDUCATION OR EXPERIENCE...What to put first\nIf your education is more pertinent to the work you are seeking than your employment history, list your\neducation first. If your education is very pertinent to the job, you may wish to list specific course titles that you\nhave completed that are directly related to the work you would be doing. If your employment history is more\npertinent, it should be listed first on your resume.\n\nACADEMIC BACKGROUND\nYour academic background should be included in the resume with your most recently obtained degree or most\nadvanced degree listed first. The usual method is to list the school name, city and state, degree earned and date\nof graduation. If you are currently enrolled in school, you can list your projected date of graduation.\nIf you have received \xe2\x80\x9chonors\xe2\x80\x9d at school, were elected class president, or supported yourself through college you\ncan add those achievements to your resume under a heading such as \xe2\x80\x9cHonors and Achievements.\xe2\x80\x9d\nIf you feel that some of your coursework will be valuable to you on the job, you may want a heading called\n\xe2\x80\x9cMajor Coursework\xe2\x80\x9d or \xe2\x80\x9cPertinent Coursework\xe2\x80\x9d where you would list specific classes by name. If the name of\nthe course does not make it obvious what the content of the course was, you may want to add this information in\nparentheses.\n\nOTHER POSSIBLE TOPIC OR SKILL HEADINGS\nEquipment\nComputer Expertise\nQualifications Highlights/Summary\n\nLanguage Competency\nLicenses/Certificates\nAdditional Training\nProfessional Affiliations\nStrengths/Accomplishments/Achievements\n\nREFERENCES\nThere are mixed opinions as to whether or not to have a references notation on your resume. If you are\nsqueezed for space, it is probably in your best interest to use the space to sell yourself to the employer. On the\nother hand, if you are just starting out in the job market, there is no harm in noting that you do have references\navailable on your resume. You should have references available to hand to the employer immediately, and may\nwant to include them with your resume as part of your application packet.\nReferences are usually the last heading on your resume, and are usually listed as \xe2\x80\x9cAvailable upon Request\xe2\x80\x9d,\n\xe2\x80\x9cReferences Attached, Additional References Available Upon Request\xe2\x80\x9d or \xe2\x80\x9cReferences and Portfolio Available\nUpon Request.\xe2\x80\x9d Be sure that you have them typed and ready to hand out. References should not be listed\nindividually on the resume itself, but rather on a separate sheet, with an indication as to your relationship to the\nperson you are listing as a reference. For work related references you might list company presidents, managers,\nsupervisors, co-workers, or clients. Personal references can include friends, faculty, landlords, etc. Providing a\nlist of references works as long as a reference is still available at your prior employer. A letter of\nrecommendation gives you a hedge against the day that your reference moves on and you can no longer refer\npotential employers to them.\nBe sure that you ask a person if they are willing to be a reference for you before you list them as a reference.\nCheck with your listed references regularly to be sure that they are still available.\n4\n\n\x0cLETTERS OF RECOMMENDATION\nIf possible, get a written letter of recommendation from as many people as possible before you leave a job or\nsoon afterwards. A written recommendation is a known quantity. You can never be sure what someone says\nabout you in a verbal recommendation. Written letters of recommendation may be attached to a resume, or\ngiven to a potential employer separately with your references. A letter of recommendation can speak about you\nin more glowing terms than you would feel comfortable describing yourself. Many employers want to speak to\na reference rather than read a letter of recommendation. They distrust letters of recommendation, knowing that\nyou would be unlikely to provide a less than glowing one, and want to talk to your reference directly, or even\ncircumvent your listed references and speak to other people who may have worked with you at the company.\nAlways check with your references before listing them on an application to be sure that they are still available\nand willing to act as a reference for you. If you are uneasy about what your references may be saying about\nyou, you can hire a reference checking service, or have a friend act as a potential employer and call the\nreference you are concerned about. If you choose to go this route, give them a script to work from. Many\ncompanies have a reference policy and will only verify that you were an employee and the dates that you\nworked for that company.\n\nWHAT NOT TO PUT IN YOUR RESUME\nDo not put your age, sex, marital status, number of children, religious affiliation, ethnic origin, height, weight or\nhealth status. This information may be used to discriminate against you, and is illegal for employers to ask\nprior to hiring you. It is also advisable not to list political or professional affiliations unless they are directly job\nrelated.\nDo not include past salaries or anticipated starting salary. This information may be requested by an employer,\nhowever the consensus with employment professionals is that it is not in your best interest to include the\ninformation in writing. You have to choose whether or not you feel you background is strong enough that they\nwill want to speak to you without this information. If you include a section of hobbies or extracurricular\nactivities, it is recommended that you leave out any activities that could be considered physically hazardous.\nEmployers want you on the job, not recovering from your recreational activities.\n\nREMEMBER\nYour resume should be free of spelling, grammatical and typographical errors. Have it proof read. Never\nassume that a computer spell check will find all errors. Keep it simple. Do not use brightly colored paper or a\nvariety of graphics or fonts or font sizes.\nHave your resume printed on good quality, rag bond paper. Have you references list and letters of\nrecommendation and cover letter printed on the same paper as your resume. If possible, avoid plain white\npaper.\nIf your resume will be scanned (not a usual occurrence in Santa Cruz, but common in Silicon Valley), be sure to\nprovide a scanner friendly version.\nIf you are doing a web based resume, be sure any links to or from that web link are professional. Do not post\nyour picture on-line as part of your on-line resume.\nDo not send out a resume that has cross outs or things handwritten in. Take the time to do it right.\n5\n\n\x0cKEY WORDS FOR RESUME PREPARATION\nAbility\nAccelerated\nAccomplished\nAccurate\nAchieved\nActive\nAdapted\nAdjusted\nAdminister\nAdvertised\nAdvised\nAggressive\nAmbitions\nAnalyze\nAnalytical\nAnnounced\nApprove\nArbitrated\nArranged\nAssembled\nAssertive\nAttained\nAttentive\nAudited\nBalanced\nBroad minded\nBuilt\nCalculated\nCapable\nCapacity\nCataloged\nChaired\nCharted\nCollaborated\nCollect\nCommunicated\nCompared\nCompetent\nCompiled\nCompleted\nComputed\nConceived\nConceptualized\nConduct\nConfident\nConscientious\nConserved\nConsistent\nConsolidated\nConstruct\nConsult\nContributions\nContracted\nControl\nConverted\n\nCoordinate\nCorrelated\nCorrespond\nCreated\nDedicated\nDefined\nDelegate\nDemonstrate\nDependable\nDeposited\nDesigned\nDetected\nDetermined\nDeveloped\nDevised\nDiagnosed\nDiplomatic\nDirect\nDisciplined\nDiscovered\nDiscrete\nDispensed\nDistributed\nDiversity\nEconomical\nEdited\nEducated\nEffective\nEliminate\nEncourage\nEnergetic\nEnterprising\nEntertained\nEnthusiastic\nEquipped\nEstablished\nEstimated\nEvaluate\nEvident\nExamined\nExecuted\nExemplary\nExpanded\nExpedite\nExperienced\nExplained\nExtroverted\nFabricated\nFacilitated\nFair\nFamiliarized\nFigured\nFlexible\nForceful\nFormulated\n\nFounded\nGenerate\nGuided\nHandled\nHired\nHonest\nHumorous\nIdentified\nIgnited\nIllustrated\nImaginative\nImplemented\nImprove\nImprovise\nIncrease\nIndependent\nInfluenced\nInformed\nInitiated\nInnovated\nInspected\nInstalled\nInstituted\nInstruct\nIntegrated\nIntelligent\nInterpreted\nInterviewed\nInvented\nKnowledgeable\nLaunched\nLayout\nLead\nLecture\nLiaison\nLogical loyal\nMade\nMaintain\nMajor\nManage\nMarketed\nMature\nMethodical\nModerated\nModified\nMonitored\nMotivated\nNegotiated\nObjective\nObtained\nOperated\nOptimistic\nOrder\nOrganized\nOriginate\n\nOversee\nParticipated\nPerform\nPerspective\nPersonable\nPersistent\nPersuaded\nPertinent\nPinpointed\nPioneered\nPlan\nPleasant\nPositive\nPotential\nPrepared\nProcessed\nProfitable\nProgrammed\nPractical\nPromoted\nProposed\nPreference\nPrepared\nProposed\nProductive\nProficient\nProved\nProvided\nPublicized\nPublished\nQualified\nRealistic\nRecommend\nRecord\nRecruited\nRedesigned\nReduced\nPreferred\nReinforced\nRelate\nReliable\nReorganize\nRepaired\nReported\nRepresented\nResearched\nResourceful\nResponsible\nRespective\nRevamped\nReview\nRevised\nSchedule\nSelected\nSelf-reliant\n\nSelf-starter\nSense-of-humor\nSensitive\nServed\nSet up\nShaped\nSignificant\nSimplified\nSincere\nSold\nSolved\nSparked\nSpecified\nStable\nStaffed\nStimulated\nStrategy\nStreamlined\nStrengthened\nStretched\nStructured\nStudy\nSubstantial\nSucceeded\nSuccessfully\nSummarized\nSupervise\nSupport\nSurveyed\nSynthesized\nSystematic\nTactful\nTalented\nTeach\nTeam player\nTested\nThorough\nTracked\nTraded\nTrained\nTranslated\nTransformed\nTransmitted\nUncovered\nUnified\nUnraveled\nUpgraded\nUsed\nVerified\nVigorous\nWell educated\nWill relocate\nWill travel\nWrote\n\n6\n\n\x0cSAMPLE PHRASES USED IN RESUME PREPARATION\nSupervise administration of _________________\nDesigned new __________________\nPlan and design _____________and ______________\nCoordinate with __________________\nSolve problems by applying ________________ methods\nIdentify and classify ______________________\nDevelop improved methods for ________________\nImprove qualities of ______________________\nArranged ______________ programs for\nConstruct and test methods of _______________\nAnalyze and evaluate data\nServe as liaison between ______________ and _____________\nOrder and evaluate _____________________\nPlan and direct preparation and service of ______________\nMake quantitative and qualitative ______________ analysis\nObtain data for ________________\nResearched data for ______________\nPrepare________________ drawings\nKeep accurate records notes, sketches\nStudy ________ records to establish ______________\nInterpret data concerning ________________\nConstruct graphs and charts regarding ______________\nKeep records on __________________\nPlan work flow with production schedule\nPrevent emergencies by _______________\nSet up sequence for _________________\nReceive incoming ______________ and direct to ____________\nTake physical inventory of __________ and maintain ____________\nInitiated successful ___________________\nOrganized and chaired ________________________\nIncreased sales in ___________________ by ______________________\nInitiated improvements in _________________ and ________________\nNegotiated _____ between _________________ and _____________\nMatched up _________________ and _____________\nResearched and authored ____________________\nDemonstrated experience with _______________________\nEffective and knowledgeable in working with _______________\nUtilized ___________ to increase / decrease __________\nMaintained high standards which set high levels of__________________\nProvided exemplary customer service which _______________\nAble to problem solve and implement changes to_______________\nReduced losses by______________________\nTeam player with strong interpersonal skills and ability to__________________\nSelf-starter, able to initiate projects and follow through to completion\nInstituted new ______________which resulted in ___________________\nDemonstrated positive interactions with diverse populations and cultures\nSkilled in diagnosing and troubleshooting ___________________\nReversed downward trend in___ by ________.\nRaised expectations in________________ for ______________.\nRevitalized stagnant ____________________by _______________.\n7\n\n\x0cTHE COVER LETTER\n\xe2\x80\xa2\n\nThe cover letter should stand on its own, independent of the resume.\n\n\xe2\x80\xa2\n\nEach letter should be carefully adapted for each employer, demonstrating that you understand the needs of that\nparticular company.\n\n\xe2\x80\xa2\n\nThe cover letter should contain examples of results you have produced or problems you have solved, related to\nthe type of work for which you are applying.\n\n\xe2\x80\xa2\n\nDo some research. Show that you have taken the time to learn about the company and their needs or future\nplans.\n\n\xe2\x80\xa2\n\nThe cover letter should not be more than one page long.\n\n\xe2\x80\xa2\n\nThe cover letter should be addressed to a particular person and title.\n\n\xe2\x80\xa2\n\nThe cover letter should be written in a standard business letter format.\n\nDO:\n\xe2\x80\xa2\n\nBe sincere and forthright.\n\n\xe2\x80\xa2\n\nUse plain English, avoid jargon and abbreviations.\n\n\xe2\x80\xa2\n\nPersonalize your letter by mentioning something about your background or personality to give the employer\nan insight into your personal side.\n\n\xe2\x80\xa2\n\nUse quality paper, similar to the paper used in your resume.\n\n\xe2\x80\xa2\n\nAvoid gimmicks such as cartoons and poetry, unless the job you seek\nrequires similar creative talents.\n\n\xe2\x80\xa2\n\nKeep copies for your records.\n\n\xe2\x80\xa2\n\n\xe2\x80\xa2\n\nFormat your resume so that it is easy to read, use short paragraphs, bullets and white space.\nProof read to be sure there are no typographical or grammatical errors.\n\nDO NOT:\n\xe2\x80\xa2\n\nSend copies of generic cover letters.\n\n\xe2\x80\xa2\n\nProvoke the reader by being too directive or challenging them to hire you.\n\n\xe2\x80\xa2\n\nBe too flippant or casual.\n\n\xe2\x80\xa2\n\n\xe2\x80\xa2\n\nProvide too much personal information.\nHave a cover letter that is less than one-half page or more than 2 pages in length. One page is preferred.\n8\n\n\x0cCOVER LETTER FORMAT INGREDIENTS\n\nYour Name\nStreet Address\nCity, State, Zip Code\n\nDate\nEmployer\xe2\x80\x99s Name (Always to a specific individual)\nEmployer\xe2\x80\x99s Title\nCompany Name\nCompany Address\nDear (Ms./Mrs./ Mr. / Dr., )__________________,\nSection 1: Tell what position you are applying for and how you found out about the position (If you found out\nabout the job from a friend who works there or for a related firm, be sure they have a good reputation with the\ncompany).\nSection 2: Explain and expand briefly how you meet the company\xe2\x80\x99s needs. State the educational, skill and\npersonality traits that prepare you to contribute to the company in a unique way. Give reference to the enclosed\ndocuments but DO NOT put \xe2\x80\x9csee resume\xe2\x80\x9d for details. The cover letter should make them want to read the\nresume for more information. If you are given an application to fill out, also fill that out completely, do not put\n"see resume" on the application either.\nSection 3: Give a time frame in which you will call to arrange an interview, or indicate that you hope to be\nhearing from them soon, and indicate the best way and time to reach you.\nSection 4: Thank them for their time and consideration.\nSincerely,\nYour signature\n\nYour name typed\nYour phone number typed\nyour e-mail address\nAttachments: Resume, letters of recommendation and application if required\n9\n\n\x0cSAMPLE PARAGRAPHS TO USE IN COVER LETTERS\nSECTION 1: (Introduction)\nIn response to your advertisement in the __________________ newspaper of October ___, 200_ for a\n_______________, I am enclosing my resume for your consideration.\nI was very pleased to hear of your current opening for a _________________. I was referred to this position by\n___________________ who has been a long time client of your firm.\nThis letter is in response to your job posting for a _________________. I was very excited to see your job\nannouncement listed on the student job board at Cabrillo College. I have been studying ___________________\nfor ___ semesters and I have always hoped to have the opportunity to be associated with your company.\nI was excited to see your job listed on the Cabrillo College Student Job Board. I have been looking for exactly\nthis position, and I think that my work experience and related skills will be an excellent match for your needs.\nSECTION 2: (How do you meet their needs)\nYour job announcement requested the skills I have to offer.\nI am an achiever, with ___ years experience as a successful ________________. I have always set high\nstandards and consistently achieved my goals.\nIn my ___ months (years) as a ______________ with _________________ company. I have been commended\nseveral times for the initiative and creativity I have shown on the job.\nOn my last job I discovered that what I most enjoyed about the work was ____________. To expand my skills\nin that area, I returned to school and earned a ________________ in __________.\nIn my last position, I was promoted to ____________, where I worked in the area (s) of _________. In this\nposition I gained the experience to meet the requirements of your position, and have additional skills to _____.\nAs a _________________, I had the opportunity to ___________________, which gave me invaluable\nexperience that enables me to ______________. I think that this background would be an asset to me in the\nposition of ___________________, and allow me to "hit the ground running".\nSECTION 3: (Closing)\nI hope that you feel that I am a strong candidate for your position, and I will hear from you soon to arrange for\nan interview.\nI am excited about the opportunity to be associated with your company and hope to hear form you soon to set\nup an interview to discuss your position further.\nI will contact your office during the week of ______________ to see if we can arrange a time to meet and\ndiscuss your needs and my qualifications.\nI would like to talk with you in person, and discuss where my skills would benefit you the most. I will contact\nyour office on ___________ to see if you would be able to fit me into your schedule.\nI will be in your area the last week of ______________. At that time I will call your office and ask if an\nappointment can be arranged. If you wish to contact me before then, you can reach me at (\n)_____________.\n10\n\n\x0cSENDING OUT YOUR LETTER\nSend your cover letter with your resume attached to the director of the department you are interested in. Check\nout her or his name, title and honorarium (Dr., Mr., Ms., Miss., or Mrs.). You can usually get this information\nfrom the business switchboard operator or receptionist. Be sure that you have the spelling right. The only time\nthat you would send a letter \xe2\x80\x9cTo Whom It May Concern\xe2\x80\x9d would be if you were responding to an advertisement\nwith a blind post office box.\nAlthough personnel / human resources offices sometimes handle initial screening of job applicants, send your\nresume and cover letter to the person you would be working for. If you are applying to a large company,\noffering similar career opportunities in more that one department, send a letter and resume to each department\nhead. In this instance you would want to keep your career objective statement flexible, but not so flexible that\nthey are not sure about the position you are seeking. Do not expect to receive a response if the company is not\ncurrently advertising a position.\nFOR MORE HELP...\nDamn Good Resume Guide, Parker, Yana\nThe Resume Catalog, 200 Damn Good Examples, Parker, Yana (excellent functional resume samples)\nDoes Your Resume Wear Blue Jeans, Good, Edward C.\nCareer Planning Today, Powell, C. Randall\nSweaty Palms, The Neglected Art of Being Interviewed, Medley, Anthony\nKnock \xe2\x80\x98Em Dead With Great Answers to Tough Interview Questions, Yate, Martin\nResume Magic (Second Edition), Whitcomb, Susan Britton (good professional resume samples)\nSOME ON-LINE ASSISTANCE...\nhttp://www.cabrillo.edu/services/jobs/index.html\nhttp://www.oswego.edu/student/career/jobsearch/index.html\nhttp://www.calmis.cahwnet.gov\nhttp://www.caljobs.ca.gov\nhttp://www.quintcareers.com/\nhttp://www.careervictory.com/resume_calculator/college/rescalc01.asp\nhttp://www.cabrillo.edu/services/jobs/hotjoblinks.html\nALSO...\nCheck with your local college Career Planning or Student Employment Center, Public Library, State of\nCalifornia Employment Development Department, County Human Resources Agency, YMCA and YWCA\xe2\x80\x99s\nfor job seeking assistance and support groups.\n\n11\n\n\x0c(chronological format - education emphasis)\nMARY PETERSEN\nCampus Address\n540 So. XXth Street\nSan Jose, CA 95112\n(408) XXX-XXXX\n\nPermanent Address\nXXXX White Oaks Way\nSan Carlos, CA 95070\n(415) XXX-XXXX\n\nPROFESSIONAL OBJECTIVE\n\nJunior Civil Engineer for a structural design or construction firm\n\nEDUCATION\nSan Jose State University, San Jose, CA\nB.S.: Civil Engineering Structural & Applied Mechanics Option\nGPA: 3.5 Academic Honors: Dean\xe2\x80\x99s List\nPERTINENT COURSEWORK\nStructures (design analysis)\nSoils\nMath (beyond Differential Equations)\nComputer Science (C++)\nEXPERIENCE\n9/02-4/05\n\nMisc. Engineering Courses\nHydrology\nEnvironmental Engineering\nEconomics\n\nAmes Research Center (NASA), Moffett Field, CA\nEngineering Aid - Completed two work periods under San Jose State Cooperative\nEducation Program in Structural Division of 40\xe2\x80\x99x 80\xe2\x80\x99 Wind Tunnel Expansion ($85\nmillion program). Project responsibilities included: completing design calculations and\nspecification for expansion of major wind tunnel work packages; running computer\nmodels for analysis of stress on 3 dimensional trusses; drafting design revisions and\nmodifications; inspecting fieldwork for adherence to location of critical work points.\n\n1/01-9/02\n\nMelvin Hill Engineering, Campbell, CA\nEngineering Intern - Under supervision of civil engineering staff, analyzed small wood\nframe structures, retaining walls and foundations; drafted revisions; interfaced with San\nJose Building Department in completing drawings and specifications.\n\n5/99-9/01\n(summers)\n\nNational Park Service, Yellowstone National Park, WY\nTour Guide - Led student and public groups on guided tours; organized nature walks.\n\n9/99-12/01\n\nFlour Metals and Mining, San Mateo, CA\nEngineering Technician - Analyzed various steel structures to withstand wind and gravity\nloads (ore processing facility). Compiled data for structural reports.\n\nPROFESSIONAL AFFILIATIONS\nAmerican Society of Civil Engineering-Student Chapter, Secretary and President\nSociety of Women Engineers\nBACKGROUND\nReared in San Francisco Bay Area; have traveled extensively throughout the western states and am willing to\nrelocate. As a result of work experience, am able to establish rapport easily with contractors and professional\nengineers.\nREFERENCES\n\nAvailable upon request.\n12\n\n\x0c(Chronological format - emphasizing education, de-emphasizing dates of employment)\nMURPHY J. SIMMONS\nXXXX Cypress Hill Avenue\nSanta Cruz, California 91706\n\n(831) XXX-XXXX (Home)\n(831) XXX-XXXX (Cell)\n\nCAREER\nOBJECTIVE\n\nEntry level position as a Marketing Representative with a\npharmaceutical firm.\n\nACADEMIC\nBACKGROUND\n\nCalifornia State University, Monterey Bay\nBachelor of Arts, major in English with minor in Biology.\nAnticipated date of graduation: December, 2003.\nCabrillo College\nAssociate of Arts, 1999\n\nMAJOR\nCOURSEWORK\n\nTechnical Report Writing\nLanguage and Culture\nCommunication of Ideas\nPopulation & Cell Biology\n\nCommunication Problems\nCreative Writing\nComputational Linguistics\nHuman Anatomy & Physiology\n\nEMPLOYMENT\nEXPERIENCE\n\nStore Night Manager, Capitola, CA\nAlberluckies, June, 2002 to present.\nResponsible for store operation during evening hours.\nAccount for cash flows, store security, and employee work assignments.\nMake deposits and complete weekly worksheets.\nAdministrative Assistant, Capitola, CA\nBorge Insurance Company, September, 1999 to May, 2002\nSupervised a dozen student worker\'s whose task was to file medical\ninsurance forms. Solved personnel and filing problems; formulated\nnightly work output reports.\nFront Desk / Guest Services, Santa Cruz, CA\nSanta Cruz Gardens Health Spa, June, 1997- August, 1999\nChecked in Spa members, provided temporary guest memberships,\ncleaned locker rooms, took payments and issued receipts, set up or\nclosed facility as needed.\n\nACHIEVEMENTS Dean\xe2\x80\x99s List\nWho\xe2\x80\x99s Who among American Junior College Students\nLANGUAGES\n\nFluent in Spanish\n\nCOMPUTER\n\nExperienced with IBM and Macintosh computer systems. Software\ncompetence with Word, Quickbooks Pro, and spread sheets including Excel.\n\nREFERENCES\n\nLetters of reference attached, additional references available upon request\n\n13\n\n\x0c(CHRONOLOGICAL RESUME - Education emphasis)\nMark Robinson\n13254 - XXh Avenue, # 12\nBen Lomond, CA 95006\n(831) XXX-XXXX\nmark22@XXXXXX.com\n\nJob Objective:\n\nAutocad Drafter\n\nEducation:\n2001-2003\n\nCabrillo College, Aptos, CA 95003\nCertificate - Engineering Technology, December 1998\n\n1997-1999\n\nMasters Institute, San Jose, CA 95044\nCertificate - Electro / Mechanical Design and Drafting\n\nRelated Coursework:\n\xe2\x99\xa6Autocad\n\n\xe2\x99\xa6Detail\n\n\xe2\x99\xa63D\n\nRel. 13 - 2004\nWireframe and solid modeling\n\xe2\x99\xa6P-Cad\n\xe2\x99\xa6MS Word 7 and Excel\n\n\xe2\x99\xa6\n\nand Assembly Drawing\n2D Animation Studio\n\xe2\x99\xa6Mechanical Desktop 2.0\n\xe2\x99\xa6 MS Works 4 and Windows 95\n\nWork History:\nJanuary 2001 - April 2005\n\nSneezegate Technology\nScotts Valley, CA 95076\nProduction Operator in clean room environment\nPCB Shop\n\nAugust 1999 - December 2001\n\nACCAPA Services\nSanta Clara, CA\nWarehouse, Shipping, Receiving\n\nJanuary 1997 - March 1999\n\nGolden Opportunities Agency\nSan Jose, CA\nContract work for temporary agency\nMachinist, Warehouse, Light industrial\n\nReferences: List of references attached, additional references available upon request\n14\n\n\x0c(FUNCTIONAL FORMAT - Key word emphasis)\n\nSamantha Robinson\nXXX-XXth Avenue, Santa Cruz, CA 95062 (831) XXX-XXXX\n______________________________________________________________________________________\nObjective: General Clerical / Bookkeeping\n\nSpecial Strengths: I have the ability to work well with others and to learn quickly. I am also very detail\noriented, reliable and punctual.\n\nRelated Skills:\nComputer Skills:\n\nExcel Spreadsheet\nTelemajic\nWinWord\nWindows 95\n\nGeneral Clerical:\n\nType with speed and accuracy\nShipping & Receiving experience\nFamiliar with standard office equipment\n\nData entry\nCash register\nMulti-line switchboard\n\nCustomer Service:\n\nExcellent phone & communication skills\nSuccessful problem resolution\n\nSurveyed customers\nProfessional attitude\n\nTravel Planning:\n\nScheduled reservations\nSet up appropriate accommodations\n\nLiaison with travel agencies\nand hotels\n\nBookkeeping:\n\nAccounts Receivable\nStatements\nGeneral Ledger\n\nCollection calls\nMonth end reports\nAccounts Payable\n\nWork History:\n\nWord Perfect 5.0\nWordstar\nPagemaker\nQuark\n\nE-mail\nFoxpro\nAmerican Contractor A/R\nAccess\n\nAccounts Receivable Associate / Marketing Assistant\nFromhaggens Computer Works, Santa Cruz, CA\n\n1998-Present\n\nFile Clerk/ Customer Service\nDoctors on Call, Aptos, CA\n\n1998\n\nFile Clerk / Accounting Assistant\n1995-1998\nBrannagan and Pierce, General Contractors, Santa Cruz, CA\n\nEducation:\n\nCabrillo College, Aptos, CA\nGeneral Business Major (part-time night student)\n\n1997-Present\n\nSoquel High School, Soquel, CA\nCollege Prep.\n\nGraduate\n\nReferences Available Upon Request\n15\n\n\x0c(FUNCTIONAL FORMAT)\n\nSara Prouse\nXXXX Mc Arthur Lane\nSanta Cruz, CA 95061\n(831) XXX-XXXX\n\nJob Objective: Administrative Assistant\nHighlights of Qualifications:\nProfessional appearance and attitude\nExcellent communication and customer service skills\nFlexible, adaptable and enthusiastic\nWork well independently and as part of a team\n\nRelated Experience:\nAdministrative Assistant\nAssistant to store manager and other department managers\nComputer data entry; experience with Word on PC and Macintosh\nManaged supplies and organization of the office\nNegotiated prices with vendors\nManaged accounts receivable for the accounting department\nSales, Promotion and Customer Service\nDirected customers to products and special promotional items\nCustomer assistance on phones and in the store\nDeveloped rapport and cooperation with customers\nAssessed needs and made recommendations for purchases\nSupervision:\nSupervised 12-15 person work crew as well as office staff\nDirected flow of work and targeted projects\nResponsible for meeting quality guidelines and completion deadlines\n\nWork History:\nFebruary 1999-Present\n\nAdministrative Assistant - New Living Center, Soquel, CA\n(Promoted from cashier)\n\nJanuary 1997-January 1999 Crew Leader - California Conservation Corps, Santa Cruz and\nEureka, CA\n\nEducation:\n1999-Present\n1997\n\nCabrillo College, Aptos, CA\nGeneral Education classes\nSanta Cruz Adult Education, Santa Cruz, CA\nGED\n\nReferences attached \xe2\x80\x93Additional References Available Upon Request\n16\n\n\x0c(functional format)\nJOHN DOLAN\nXXX Amen Street\nSan Francisco, CA\n\njohndolan@freeware.net\n(415) XXX-XXXX\nOBJECTIVE\nSales Executive\n\nSALES PROMOTION\n\xe2\x80\xa2 Devised and supervised promotion projects for large business firms and manufacturers, mostly in the\nelectronics field.\n\xe2\x80\xa2 Originated newspaper, radio and television advertising and coordinated sales market potential.\n\xe2\x80\xa2 As sales executive and promotion consultant handled a great variety of accounts. Sales potentials in these\nfirms vary from $100,000 to $5 million per annum. Successfully raised the volume of sales in many of these\ncompanies 25% within the first year.\nSALES MANAGEMENT\n\xe2\x80\xa2 Hired and supervised sales staff on a local, regional, and national basis. Established branch offices\nthroughout the United States.\n\xe2\x80\xa2 Developed uniform systems of processing orders and sales records. Implemented a catalog training program\nsystem involving inventory control to facilitate movement of scarce stock.\n\xe2\x80\xa2 Promoted new products as well as improving sales of old ones. Developed sales training.\n\xe2\x80\xa2 Over fifteen years retail and wholesale sales. Direct sales to consumer, jobber, and manufacturer. Hard\ngoods, small metals and electrical appliances.\nMARKET RESEARCH\n\xe2\x80\xa2 Devised and supervised market research projects to determine sales potentials and need for advertising.\n\xe2\x80\xa2 Wrote detailed reports and recommendation describing each step in distribution, areas for development and\nplans for sales improvements.\n\xe2\x80\xa2 Gathered pricing and scheduling information on competitors and reported on changes needed to maintain\ncompetitive edge.\n\xe2\x80\xa2 Identified areas of customer satisfaction and motivation and initiated changes to ensure repeat business.\n\n1999-Present\n1989-1999\n\nFIRMS\nB.B. Bower Sales Development Company\nSan Francisco, CA\nJames Bresher Commercial and\nIndustrial Sales Research Corporation\nSan Francisco, CA\n\nSales Executive\nSr. Sales Promotion Manager\n\nEDUCATION\nUniversity of California, Berkeley, B.S. 1990; Business Administration\n17\n\n\x0c(functional format - specific international emphasis)\n\nPHILIP MARGOLIS\n831.XXX.XXXX (H)\n\nP.O. Box XXX\n\n831.XXX.XXXX5 (C)\n\nBrookdale, CA\n\nCAREER OBJECTIVE\nTo obtain employment as a consultant to an internationally based firm as a Solar Technologist. The\nspecialization\'s in which I am most qualified are desalinization, agricultural development and electrical\ngeneration application.\n\nSYSTEMS DESIGN:\n\nEMPLOYMENT BACKGROUND\nDesigned and fabricated practical solar collection and monitoring\nexpertise as a contractor and on residential and commercial\napplications.\n\nSUPERVISION AND\nTRAINING:\n\nSupervised the design, materials acquisition and construction\nphases of residential construction projects. Trained and oversaw work of\nsubcontractors and construction crews.\n\nPROGRAM\nEVALUATION\n\nAnalyzed statistical data for implementation of public programs.\nMade major policy recommendations to city and county planning departments\n\nFIELD CONDITIONS\nANALYSIS:\n\nConducted water quality tests in field and laboratory and used\ndata for preparation of watershed inventory publication.\n\n1999-Present Owner, Specialized Solar Systems, Santa Cruz, CA\n1995-1999\nIndividual Consultant, Margolis Solar Consulting, Santa Cruz, CA\n1999-2002\nBuilding Contractor, Pacific Construction Co, Santa Cruz, CA\n1997-1999\nAssociate Planner, Planning Dept, Santa Cruz County, CA\n\nBACHELOR OF ARTS:\nASSOCIATE OF\nSCIENCE:\n\nEDUCATIONAL BACKGROUND\nEnvironmental Studies & Biology 1990 UCSC, Santa Cruz, CA\nSolar Energy Technology 1985 Cabrillo College, Aptos, CA\nORGANIZATIONAL MEMBERSHIPS\nAmerican Section of I.S.E.S.\nSanta Cruz Alternative Energy Cooperative\nINTERNATIONAL EXPOSURE\n\nTRAVEL ABROAD: Japan, England, Germany, Italy, Mexico VALID PASSPORT\nFOREIGN LANGUAGES: Spanish; levels 1-2, Chinese; levels 1-3\n\n18\n\n\x0cBritt Abernathy\nP.O. Box XXXX2,\nAptos, CA 95003-8092\n831-XXX-XXXX\n____________________________________________\n\nJob Objective: Administrative Assistant\nRelated Skills:\nGeneral Office\n\xe2\x80\xa2 Coordinated\n\nmultiple assignments and worked independently with increasing responsibility.\n\xe2\x80\xa2 Worked as part of a team to implement large scale projects.\n\xe2\x80\xa2 Interacted with other departments and sister agencies.\n\xe2\x80\xa2 Accurately typed letters, drafted inquiries and responses and proofread.\n\xe2\x80\xa2 Filed, alphabetized, processed orders, collated, made copies, used fax machine.\n\xe2\x80\xa2 Used advanced multi-line phone system, took messages, gave phone referrals.\n\xe2\x80\xa2 Inventoried and accessed stored materials, purchased office materials and supplies.\n\nCustomer Service\n\xe2\x80\xa2 Greeted\n\ncustomers, answered phones, established how best to meet customer\'s needs.\n\xe2\x80\xa2 Took and processed work orders and returns.\n\xe2\x80\xa2 Provided detailed information on and encouraged use of project materials.\n\nComputer\n\xe2\x80\xa2 Extensive\n\nMacintosh experience.\n\xe2\x80\xa2 Thorough knowledge of FilemakerPro, Pagemaker, MS Word and Norton Disk Doctor/Utilities.\n\xe2\x80\xa2 Set up and accurately maintained databases, printed labels and reports in various formats.\n\xe2\x80\xa2 Designed and developed various marketing and survey materials, flyers, enclosures, newspaper\nadvertisements, office forms and record keeping materials.\n\xe2\x80\xa2 Learned and installed new computer programs as needed.\n\nWork History\nFrom / To\n12/04 - present\n9/02 - 11/04\n8/99 - 7/02\n6/97 - 8/99\n\nEmployer Name\nSanta Cruz Metro Transit\nSpecial Care Residential Home\nMarc\'s Brothers Plumbing Supply\nTravel\n\nLocation\nSanta Cruz, CA\nSanta Cruz, CA\nSanta Rosa, CA\nEurope & Asia\n\nSchool Name\nCabrillo College, CA\nUC Santa Cruz, CA\nSanta Rosa Jr. College, CA\nMission High School, CA\n\nCourse of Study\nArchaeology Technology\nPhilosophy\nPsychiatric Technician Degree\nDiploma\n\nEducation\nFrom / To\n1/02 - present\n9/99 - 12/02\n8/98 - 6/99\n\n19\n\n\x0c(skills/abilities resume - dates ambiguous)\nRuby Salavia\nXXXX Porter Place\nAptos, CA 95003\n\nruby12@fox.net\n(831) XXX-XXXX\n\n________________________________________________________________________________\nOBJECTIVE: A position as an Administrative Assistant or Account Clerk\nPRIMARY SKILLS:\n\xef\x82\xa7 D-Base Management\n\xef\x82\xa7 Payroll\n\xef\x82\xa7 Bookkeeping\n\xef\x82\xa7 Form Processing\n\xef\x82\xa7 WordPerfect\n\xef\x82\xa7 Quicken / Quatro\n\n\xef\x82\xa7\n\xef\x82\xa7\n\xef\x82\xa7\n\xef\x82\xa7\n\xef\x82\xa7\n\xef\x82\xa7\n\nPC Dos\nLedger Maintenance\nBudget Analysis\nCollections / Billing\n10 Key Calculator\nSupervision\n\nABILITIES:\n\xef\x82\xa7 Spanish/English oral, written and technical communication\n\xef\x82\xa7 Bilingual / Bicultural\n\xef\x82\xa7 Friendly, courteous and articulate\n\xef\x82\xa7 Work independently with no supervision\n\xef\x82\xa7 Interact effectively in dealing with diverse groups\n\xef\x82\xa7 Extensive experience dealing with frequent interruptions and time deadlines\n\xef\x82\xa7 Effective preparation of documents, with close attention to detail\n\xef\x82\xa7 Analytical skills, with a demonstrated ability to solve problems\n\xef\x82\xa7 Extensive experience with administration and clerical procedures\nEXPERIENCE:\n3-D Experiences, Santa Cruz, CA\nEl Serno Health Department, Los Angeles, CA\nTri-County Vocational Training, Walnut, CA\n\nAdministrative Assistant\nTypist Clerk\nOffice Assistant\n\n1 year\n9 years\n3 years\n\nEDUCATION:\nCabrillo College, Aptos, CA\nLos Angeles City College, Los Angeles, CA\nSan Gabriel High School, San Gabriel, CA\n\nBusiness Office Technology\nGeneral Education\nDiploma\n\nREFERENCES ATTACHED, ADDITIONAL REFERENCES FURNISHED UPON REQUEST\n\n20\n\n\x0cWinona Percosa\n__________________________________________________________________________________\nXXX Harper St. # 22\n(831) XXX-XXXX/XXX-XXXX\nSanta Cruz, CA 94062\ne-mail: Winny14@XXXXXX.net\nObjective\nOffice Manager position with responsibility for purchasing, budgeting, and personnel management.\nQualifications\n12 years of experience in business management with expertise in purchasing, sales, project\nmanagement, leasing, property management, training and creative problem solving. Extensive\nexperience interfacing with outside vendors, clients and corporate executives. Fluent in English and\nSpanish. Able to translate and interpret. Computer literate.\nAchievements\nSupervised properties in 5 states. Organized and restructured office procedures and workflow;\ndeveloped and implemented new systems for rent collection, processing work orders and maintenance\nprojects; wrote and enforced occupancy, safety and security policies; interpreted and enforced OSHA\npolicies and regulations; resolved residential issues and complaints.\nManaged operations functions for multi-unit facility. Negotiated contracts and coordinated\nscheduling with contractors, outside vendors and suppliers; purchased equipment and office supplies;\ncreated budgets and developed expense controls; served as liaison with fire department, police and\nbuilding inspectors.\nCoordinated all personnel, customer service and tenant relation activities. Hired, trained and\npromoted personnel; developed cross-functional teams which met all project benchmarks; trained staff\nin essentials of superior customer service. Delegated assignments to technical and administrative\nteams; Bored through slow moving approval process, obtaining permits in record time; Designated\nteam leaders for successful new project.\nPerformed sales, marketing, leasing and contract negotiations in multiple business environments.\nMarketed and sold condominiums, ATM and POS equipment, clothing, novelties and catering\nservices. Negotiated contracts with vendors, residents and outside contractors.\nProfessional Experience\nMonet Staffing Services, Capitola, CA\nThe Amram Swenson Company, Santa Cruz, CA\nThe John Stewart Company, Aptos, CA\n\n2003-Present\nLeasing Manager\n1999-2003\nAdministrator\n1996-1999\nProperty Manager\n\nEducation\nMBA, Chapman College, Monterey, CA 2004\nFinance and Accounting Certificate, National University, San Jose CA 2002\n\n21\n\n\x0cJohn Aguirre\nXXX Lincoln Street\nWatsonville, CA 95076\n\n(831) XXX-XXXX\njohnaguirre@XXXX.com\nOBJECTIVE\nJunior Level Network Administrator\n\nCisco Routers\nIOS command structure, router configurations and security using access lists to create firewalls.\nconfiguring both LAN and WAN ports to accepts various protocols on the network. Copy and\nmanipulate configuration files and router files through the use of passwords.\nWindows NT 4.0\nWindows NT 4.0, Windows 95, sharing resources, user management, cross domain management,\nsystem policy, user profiles, security, disaster recovery, NetWare to NT migrations, installation,\nconfiguration, backups, un-interruptable power supplies.\nNovel 4.x\nInstallation, configuration and maintenance of Novel 4.x network, including the design and\nmaintenance. Adding, deleting and granting trustee rights to users. NDS tree design, creating and\nadministration.\nUnix System V.7 (SCO)\nWorking knowledge of vi and ex editors, prep, sed, adding/deleting users, granting rights, permissions\nand security considerations.\nTroubleshooting\nBuilding, repairing, troubleshooting of IBM compatible PC\'s to the FRU level and the\ninstallation/modification of windows 3.1/95 operating systems.\nElectronics\nCircuits, voltages, resistance, series and parallel circuits, waveforms, inductors, capacitance,\nimpedance, transistors, data and analog signals, bandwidth, cabling.\nOperating System software (DOS/Windows)\nExtensive DOS 6.22, commands, file manipulation.\nExperience\n2002-2005\n1999-2002\n\nStudent Worker III (Work Experience Program) - Computer Training Academy,\nSan Jose, CA Installation, configuration and maintenance of Cisco products along with\nNovel and NY networks.\nAssistant Contractor - Sementos Brothers Construction, Watsonville, CA\nSupplied pipe fitters and welders with all the proper equipment needed for jobs\nEducation\n\n2003-Present Cabrillo College, Aptos, CA Currently enrolled - Engineering Technology\n1999-2001\nComputer Training Academy, San Jose, CA Diploma\n22\n\n\x0cRACHELLE ACOSTA\nXXX Scenic Way\nScotts Valley, CA 95066\n\nPhone:(831) XXX-XXXX\nCell: (408) XXX-XXXX\n\nOBJECTIVE\nA challenging position in Organizational Development, Human Resources, Corporate Training or\nBenefits Administration in a well established and positive company environment.\nSUMMARY OF QUALIFICATIONS\nHuman Resources Professional with extensive experience in large executive search and consulting\nfirms. Consistently effective in the design and delivery of training workshops and seminars. Strong\nwork ethic and demonstrated history of leadership in fast paced environments. Confident and\nresourceful manager capable of establishing solid business partnerships to support strategic objectives.\nAble to inspire and motivate diverse individuals and teams. Well established consultation skills with\ndemonstrated effectiveness in negotiation, problem solving and analysis. PC literate with current word\nprocessing, spreadsheet and database applications. Areas of expertise include:\nTraining / Curriculum Design\n\xef\x81\xaf Start-up Operations\n\xef\x81\xaf Organizational Development\n\xef\x81\xaf Wage and Compensation Administration\n\xef\x81\xaf Diversity Training\n\xef\x81\xaf Labor Law\n\xef\x81\xaf\n\nPerformance Management\n\xef\x81\xaf Employee Relations\n\xef\x81\xaf Benefits Analysis\n\xef\x81\xaf Staffing and Recruiting\n\xef\x81\xaf Employee Retention\n\xef\x81\xaf Search and Selection\n\xef\x81\xaf\n\nCAREER ACHIEVEMENTS\nLead trainer for corporate wide leadership development, team building, career coaching and\nperformance improvement seminars. Viewed as content expert and design resource for behavioral\ninterviewing, recruitment and conflict management workshops.\nCreated and implemented professional retention program. Provided career coaching to over 400 high\npotential consultants, successfully transferred over 60 professionals and saved $665,000 in recruitment\nfees in the programs first six months.\nBuilt and sustained a recruiting organization and managed a $3 million recruiting budget, including all\nmedia, advertising and sourcing activities for growing firm area including Electronic Commerce,\nCustomer Relationship Management and Japanese Practices. Recruited more than 280 professionals\nwhile reducing past cost per hire by 54% in nine months.\nConducted job search strategy and resume writing workshops for Career Forum at Stanford\nUniversity. Led training sessions on recruiting and retaining high tech employees in a variety of\nlocations. Instructor for Senior Core of Retired Entrepreneurs.\nWrote and produced Human Resources Procedures Manual covering personnel, training, benefits,\nemployee discipline and administrative issues. Re-wrote job descriptions resulting in greater\nefficiency and fewer personnel.\nDesigned and implemented a Diversity Hiring plan which resulted in a substantial increase in diversity\nhires through extensive sponsorships, publicity and advertising in diversity media.\n(page 1 of 2)\n23\n\n\x0cRACHELLE ACOSTA PAGE 2\nPROFESSIONAL EXPERIENCE\nCENTER FOR HUMAN GROWTH, Palo Alto, CA\nDirector of Staffing\n\n2003-present\n\n\xef\x81\xaf\n\nConducted numerous internal workshops on stress management,\ncommunication, leadership development and team building to promote\nemployee commitment and tenure.\n\n\xef\x81\xaf\n\nManaged all professional recruiting and led team of 10 recruiters and two\nschedulers for recruitment of all domestic and globally based professional staff.\n\n\xef\x81\xaf\n\nIntegrated American and Japanese Human Resources office procedures.\n\n\xef\x81\xaf\n\nDeveloped highly effective presentation outlining results of a work productivity\nstudy, contributing to the adoption of over 80% of my recommendations.\n\nLACHMAN & DOSS CONSULTING, San Francisco, CA\nEmployee Retention and Staffing Manager\n\n2001-2003\n\n\xef\x81\xaf\n\nManaged all professional recruiting and led team of 12 for recruitment of all\ndomestic and global based professional staff, Established Web presence and\nweb based process to advertise open positions and expedite internal transfers.\n\n\xef\x81\xaf\n\nLed seminars on performance management and created user\'s guide for\nprofessional level staff.\n\n\xef\x81\xaf\n\nFacilitated over 100 "train the trainer" behavioral interviewing workshops.\n\n\xef\x81\xaf\n\nConducted needs assessment / gap analysis, recommended training curriculum,\nmanaged program launch, registration and evaluation. Selected and evaluated\ntraining vendors.\n\nPERALTA & JENNER, Oakland, CA\nManagement Analyst\n\n1998-2001\n\n\xef\x81\xaf\n\nManaged four person research team while recruiting partners, associates, and\nconsultants for Big Five and top-tier strategy consulting firms.\n\n\xef\x81\xaf\n\nImproved personnel accountability by redefining responsibility for essential\nfunctions.\nEDUCATION AND AFFILIATIONS\n\nM.B.A., International Management, Stanford University, Palo Alto, CA\nB.A., Business Management, San Jose State University, San Jose, CA\nMember, American Society for Training and Development- Bay Area Chapter\n24\n\n2004\n2001\n\n\x0c(scannable resume)\nCarol Bryant\nXXXX Hubbard Road\nMoss Landing, CA 93007\n(831) XXX-XXXX3776\nartcomp222@cruzio.com\nOBJECTIVE: Computer Network Administrator, Computer System Operator, or Technical Support\nHIGHLIGHTS OF QUALIFICATIONS: Eleven years computer-related experience including:\nOperating Systems Environments: Hardware:\nLanguages: Applications:\nMS/DOS\nIBM/Clones C\nLotus 1-2-3\nUNIX and Xwindows\nMacintosh\nBasic/Qbasic Wordperfect/Wordstar\nMS Windows 3.1, NT, Workgroups IBM 4381\ndBASEIII\nMicrosoft Word\nNetware 3.11, 4.0\nVAX\nDataEase\nXtree Gold, Hypercard\nMac OS and AppleTalk\nPDP 11/70\nC-shell script Paradox, Filemaker Pro\nVMS\nPrinters\nReSource II DBMS\nMVS/XA, VM/XA\nModems, scanners\nProComm, Telix\n~ Created NetWare 3.11 network including file server, print servers and work stations\n~ Installed and configured peripherals and replaced extension boards in PC compatible computers\n~ Able to master new software and apply its full range of capabilities\n~ Excellent listening skills; experience with interpreting problems and offering the best resolution\n~ Supervisory experience\n~ Ten years administrative background in business environment\nTECHNICAL WORK EXPERIENCE:\nKinkis Computer Center, Santa Cruz, CA\n2002-2005\nComputer Operator and Computer Consultant - Tended UNIX, VM/XA and MVS/XA systems in high\nvolume computer center. Responsible for laser printer jobs, system backups, tape libraries and work\ndocumentation. Instructed users in the use of UNIX system, EtherNet network, IBM PC\'s,\nMacintoshes and AppleTalk network.\nPlanetworks, Inc., Santa Cruz, CA\n2002\nComputer Operator - Responsible for operation of VAX VMS system. Duties included maintaining\nterminals, providing internal technical support for employees, troubleshooting hardware and software\nproblems and connecting hardware. Wrote in-house documentation.\nOTHER WORK EXPERIENCE:\nFocastle and Associates, Santa Cruz, CA\n1998-2001\nOffice Manager and Administrative Assistant - Key person in successful computer conversion.\nResearch hardware and software appropriate to company\'s needs and made final purchasing\nrecommendations. Implemented DataEase database management system used for invoicing, payroll\nand accounts receivable, writing code for company specific modules. Trained staff in use of company\nsoftware; wrote in-house database and software manual. Responsible for office equipment\nmaintenance, purchasing and accounts receivable. Designed and implemented new office procedures.\nInterviewed, hired and supervised office assistants.\nEDUCATION:\nCabrillo College, Aptos, CA - Microcomputer Management\nA.S. Degree 2001\nCourses include computer networking, dBASE programming, microcomputer installation /\nmaintenance, Macintosh operating system, telecommunications and accounting.\nREFERENCES: Attached, additional references available upon request\n25\n\n\x0cWork Related References\nMarge Berko\nKinkis Computer Center\n2121 Freedom Street\nSanta Cruz, CA 95060\nStore Manager / Direct Supervisor\n831.XXX.XXXX\nmarge@kinkis.com\n\nJudy Pollsowitz\nIT Manager\nPlanet Works\n2525 Vineyard Ave\nSanta Cruz, CA 95062\nDirect Supervisor\n831.XXX.XXXX\nJDPollsowitz@planetworks.com\n\nFrodo Bobbins\nComputer Operator\nKinkis Computer Center\n2121 Freedom Street\nSanta Cruz, CA 95060\nCo-Worker in IT Department\n831.XXX.XXXX\nFrodo@kinkis.com\n\nWard Cleaver\nComputer Analyst\nPlanet Works\n2525 Vineyard Ave\nSanta Cruz, CA 95062\nCo-Worker\n831-XXX-XXXX\nWPCleaver@planetworks.com\n\nJane Doe\nChief Business Officer\nFoscatle and Associates\nXXXX Front Street\nSanta Cruz, CA 95060\nSupervisors boss\n831.XXX.XXXX\n\nBob Dolantz\nDirector of IT\nFoscatle and Associates\nXXXX Front Street\nSanta Cruz, CA 95060\nDirect Supervisor\n831.XXX.XXX\n\nPersonal References\nPeter Jacobson\nXXXX - 15th AVE\nSanta Cruz, CA 95062\nLandlord of 8 years\n831.XXX.XXXX\n\nDr. Slater Biggams\nCabrillo College\n6500 Soquel Drive\nAptos, CA 95003\nInstructor in Computer Science\n831.XXX.XXXX\nslbigg@cabrillo.edu\n\n26\n\n\x0cwhat not to do - see below\n12/15/04 (1)\nresume of: (2)\n\njane doe\n\n(3)\n\nP.O. Box 555\nSeacliff, CA 95003\n\n(408) 555-5555\n\nJOB OBJECTIVE: A job that offers benefits and will allow me to use my education and experience and\ngrow and advance in the company. (4)\n\nWORK HISTORY:\n\n(5)\n\nJune 1997-November 1997 Grill Cook, Betty s Pasta Shop, 1921 Main Street, Santa Lupe,\nCalifornia, Supervisor: Angela Parnelli (555) 121-1212 $ 8.00/hr\nCooked soups, sandwiches, food prep.\n1/15/1997- 5/22/97 AAA Organic Farms, Gardener, Petaluma, Ca., $9.00/hr\nWorked in garden, picked and packed vegetables.\n8/1/94-7/12/96 Parking Lot Attendant/Security Guard, Great Mall of El Segundo, Mesa, Arizona\nParked cars, apprehended shoplifters.\n9/15/96-12/30/87 Retail Sales, The Backpackers Paradise, Crescent City, Arizona $7.50/hr\nSold backpacks and camping supplies.\n\nEDUCATION:\n\nUCCC Santa Lupe , California,\nMajor: Human Studies\nAnticipated date of graduation: June 2005 (6)\nAardvark High School, Mesa, Arizona (7)\n\nREFERENCES: Reverend Milo Wacky, Universal Universalist Church (555)-332-1212\nJune Cleaver, (555) 332-5412 (8)\n\nPERSONAL INFORMATION: Recently divorced, 3 children ages 2,3 & 7. (9)\n(1) Do not date resume.\n(2) Do not label \xe2\x80\x9cresume\xe2\x80\x9d (3) Font too large for name and address, small case not\nappropriate for resume. (4) Objective statement too broad, not targeted. (5) Different format style used for dates,\ndates out of order and have a typo. Formatting generally uneven with job title and employer names staggered. Size of\nfont varies. Do not list street addresses, supervisors names or employer phone numbers here. Do not list salary\ninformation on resume. Detail of skills and responsibilities lacking or vague. Work history not targeted toward any\nspecific type of employment. (6) Anticipated date of graduation too far in future to list. 7) Graduation not indicated.\n(8) Reference has religious orientation, or no indication of relationship, references should be listed on separate page. (9)\nDo not put personal information on resume.\nIn general, resume is too busy, and has too many font styles. Resume not targeted toward any particular type of work.\nFormatting very uneven. Do not use font smaller that 11 pt.\n\n27\n\n\x0cFOLLOW UP LETTER\nFollow up correspondence is an important aspect of your job search. It only takes a few moments to write a\nthank you note and the results can be rewarding.\nThe note should be brief; thank them for their time and consideration in seeing you and reiterate your interest\nin the position. Emphasize what you can do for them, not what they can do for you.\nA thank you note shows that you are considerate. It may put you ahead of the competition, or keep your name\nfresh in the employers\' mind for future consideration.\nBe sure your follow-up note has your contact information on the note itself, not just on the envelope.\n\nSAMPLE FOLLOW UP LETTER\nOctober 15, 2004\nMs. Jennifer Jones\nDistrict Manager\nBank of Central California\n1212 Spring Street\nSan Luis Obispo, CA 95555\nDear Ms. Jones,\nThank you for taking the time to thoroughly discuss your management training program with me yesterday\nduring the course of my interview. After careful consideration, I feel that I would be achieving my personal\ngoals and meeting your needs by utilizing my finance degree as a trainee in your mortgage loan department.\nI am excited by the opportunity to be affiliated with the Bank of Central California during the bank\'s growth\ninto the arena of international banking and would be willing to continue my education in the area of\ninternational business if considered for this position.\nI enjoyed the opportunity to meet with you and I appreciate the time you spent with me. I hope to hear from\nyou soon.\nSincerely,\nEllen James\n1912 Cedar Street\nSanta Cruz, CA 95060\n831-XXX-XXXX\n\n28\n\n\x0cSCANNABLE RESUMES\nThe key points to remember in creating a resume that will translate well when processed through a scanner\nfor selection are SIMPLICITY & TERMINOLOGY.\nScanners look for key words when sorting resumes into employment categories and awarding \xe2\x80\x9cpoints\xe2\x80\x9d for\nconsideration. Many of the things that are important in a resume that is being reviewed by a person, will work\nagainst you when a resume is being scanned by a machine. If you are sending resumes to companies that use\nscanners, and companies that do not use scanners, you will need two styles of resume. You may also want to\nsend both styles of resume to the same company, with an indication that one is for scanning and the other for\nthe hiring manager to read.\nSIMPLICITY : Use plain text only. Do not use italics , bold face, or underlines. (See resume on page 21)\nDo not use shading, borders, graphics or bullets. Use a font that is 11-14 points and is simple and easy to read\nsuch as CG Times, Palatino, Bookman, etc.\nBe sure that your name is on the top line by itself. Print the resume on a laser printer if possible and send a\ncrisp, clean copy on white paper. Use white space. Scanners recognize that white spaces separate categories.\nTERMINOLOGY - Scanners search for key words. Use nouns rather than verbs, Words like systems\nengineering, accounting, public relations, IBM, manager, etc., The more you can use appropriate terminology,\nthe more points you accumulate. With the exception of common abbreviations such as IBM or B.A.,\n(Bachelor of Arts), you will want to minimize the use of abbreviations, and be sure to use words that have a\ncommon definition.\nScanners are designed to look for key words which describe job titles, functions, skills, academic degrees,\nrelevant training, equipment, computer hardware and software, technical and industry jargon, and relevant\npersonality traits.\nA one page resume is no longer the rule for scannable resumes. You can many times re-work your existing\nresume by eliminating the fancy graphics and adding a key word section at the end of the resume. Include\nall of the job specific words that apply to either your education, experience or the job qualifications which you\nmeet.\nOne of the major distributors of resume scanning technology is a company called Resumix\n(http://www.resumix.com/). They offer a site that allows you to create an on-line resume\n(http://www.resumix.com/mwb/resume-form.html). There are many other resume creation sites also available on\nthe internet.\nPOSTING YOUR RESUME ON-LINE\nSubmitting your resume to an on-line job referral service can be as easy as sending an email. Some sites want\nyou to follow their format and fill in boxes on an e-form, some allow you to cut and paste from a word document.\nMonster.com, CareerBuilder.com, HotJobs.com, CALJobs.ca.gov and additional sites listed on Hot Jobs Links on\nour Cabrillo College Student Employment web site are all potential sites for you to post your resume on-line.\nSome sites offer "push technology" where you can post your e-mail address and have jobs that meet your stated\ncriteria sent to you as they are listed.\n29\n\n\x0cWEB RESUMES\nAnyone can have a web resume if they have access to a web site, although they are more common for people\nwith technical expertise or artistic abilities. Posting your resume on-line gives you the ability to appear to be\ntechnologically savvy, but also provides a window for anyone with a good search engine to get more\ninformation about you than you might like to provide. You may not want to post your address or land line\nphone on an web resume.\nIn a web resume, you can provide copies of letters of recommendation, links to projects that you have done on\nthe web, show off a portfolio of art work, and have your resume available to anyone at anytime. Web\nResumes allow you to expand on a simple paper resume and creative side. Be sure not to include a picture of\nyourself as part of this resume.\n\nE-MAILING YOUR RESUME\nWhen e-mailing your resume to an employer it is a good idea to give them the option as to how they would\nlike to view your resume. You can send it as a word attachment, but it is also a good idea to include it as plain\ntext in the body of your e-mail to the employer. Not every one feels comfortable accepting attachments due to\nthe potential for virus contamination. When sending an ASCII resume, be sure to send it to a couple of\nfriends who use different browsers, as it may not look the same when received as it did when you sent it.\nHave your friends print you a copy so that you can come up with a version to e-mail that will have a good\nreadable layout when received.\nFINAL TIPS\nFocus the resume on the job you are applying for. Think what you can do for the employer. Which\nof your skills are the most applicable for the job you are applying for.\nStart with what will sell you best to the employer. If your education is more relevant than your\nwork history, lead with your education. If your work history is more relevant, lead with that. If you\nhave acquired skills from other venues that are your greatest strengths, lead with a summary of those\nskills.\nUse strong terminology. Key words, action words and strong phrasing are very important.\nKeep it honest. Do not embellish your background with degrees you have not earned or job titles that\nyou have not held.\nMake it easy to read, with no errors. Use white space appropriately. Have it proof read by several\ndifferent people before printing your final draft. Listen to suggestions, but realize that there is no one\nbest way to do a resume, and that only you can make the final decision as to how to market yourself on\npaper to a prospective employer.\n30'