b"Call Center Agent Resume Example\nPhilip Hardy\n824 4th St,\nAlgoma, WI 54201\nContact: (920) 487-5668\nEmail id: philiphardy@gmail.com\nCareer Objective\nTo work as a call center agent for an insurance company where my knowledge on\ninsurance products, and ability to provide fast and accurate information would help the\nmanagement in growing business.\nSummary of Skills:\n\xef\x82\xb7Adept at working in a fast-paced environment\n\xef\x82\xb7Fast, accurate and have great attention to detail\n\xef\x82\xb7Ability to learn new skills\n\xef\x82\xb7Skilled in dealing with difficult customers\n\xef\x82\xb7Flexible to work in any shift\n\xef\x82\xb7Patient, excellent communication, listening, and persuasion skills\n\xef\x82\xb7Ability to speak and write in English, French and German languages\nWork Experience:\nCall Center Agent\nAffluence Financial Corporation, Hazard, KY\nFebruary 2012 - Present\nResponsibilities and Duties\n\xef\x82\xb7Answer telephone calls and obtain clients' information\n\xef\x82\xb7Verify information provided by clients and conduct telephonic interviews\n\xef\x82\xb7Determine whether the client is eligible for loan or not by comparing his/her\ninformation against selection criteria\n\xef\x82\xb7Request essential papers required for loan processing\n\xef\x82\xb7Update clients on approval and denial of loan requests\n\xef\x82\xb7Call and send emails to clients for payment dues\n\xef\x82\xb7Keep informing clients on new loan products\n\xef\x82\xb7Handle inquires and irate customers politely and diplomatically\n\n\x0c\xef\x82\xb7Study new loan products and participate in quarterly training programs\nCall Center Agent\nTokia Phones, Hazard, KY\nMarch 2010 - January 2012\nResponsibilities Handled\n\xef\x82\xb7Communicated with customers through telephone, instant messaging and emails\n\xef\x82\xb7Solved customer problems on locking, unlocking, and using mobile application\nfeatures\n\xef\x82\xb7Guided customers in filing phone complaints\n\xef\x82\xb7Informed customers on availability of phone spare parts and service centers to get\ntheir phone repaired\n\xef\x82\xb7Helped customers in replacing phone calls under the warranty period\n\xef\x82\xb7Notified customers about the company's new phone launch\n\xef\x82\xb7Responded efficiently and accurately to incoming and outgoing calls\n\xef\x82\xb7Offered technical support to the sales team\nEducation:\nBachelor's Degree in Business Administration\nABC University, Hazard, KY\n2009\nReference\nAvailable upon Request"