b'Customer Service Resume Templates\nTan Kumar Ali\n\nAddress & Contacts\n\nPersonal Details\n\nBlock 225 Ang Mo Kio Ave 1\n\nAge:\n\n19\n\n#08-468\nSingapore 569225\n\nDOB:\n\n1 March 1982\n\nNationality:\n\nSingaporean\n\nTel: 453-6511\n\nMarital Status:\n\nSingle\n\nHP: 9-651-2123\n\nDriving Licence:\n\nclass 3\n\nE-mail : Tan@magix.com.sg\nWebsite: http://www.Tan.personal.com\n\nCAREER\n\nTo pursue a career in Business & Commerce with\n\nOBJECTIVE\n\nfocus\n\non\n\nSales\n\n&\n\nMarketing\n\nwith\n\nspecial\n\nemphasis on client & customer services & needs\nassessment.\n\nEDUCATION\n\nNanyang Polytechnic\nDiploma in Marketing with Merit\n\nJul 1998 to\n\nObtained A\xe2\x80\x99s in 5 out of 10 Marketing modules.\n\nJun 2001\n\nAwarded\n\na\n\nBook\n\nPrize\n\nfor\n\nMarketing\n\nManagement in 2nd Year.\n\nJan 1994 to\n\nSin Ming Secondary School\n\nDec 1997\n\nGCE \xe2\x80\x9cO\xe2\x80\x9d level (Science Stream)\nObtained a Distinction in E Maths and Credits in\nEnglish Language, Mother Tongue, Chemistry,\nPhysics, Add Maths and Geography\n\nWORK\nEXPERIENCE\n\nSales Assistant, Mito Marina\nAssigned to the Stationery dept \xe2\x80\x93 assisted in\n\nMay 2000 to\n\nmerchandising, stock taking & housekeeping\n\nJun 2000\nAchievements: was commended and given a\ntestimonial for good work performance and\npositive attitude.\n\nJanice Lim / Page 1 of 4A\n\n\x0cMay 1999 \xe2\x80\x93 Jun\n\nAdministrative Assistant, Pico Art Int\xe2\x80\x99l Pte Ltd\n\n1999\n\nAssisted in general administrative work in Marketing dept.\n\nAchievements: helped the marketing dept to create a marketing\nlibrary and database to store marketing related materials.\n\nSales Assistant, Mito Marina\nAssigned to the Toy dept \xe2\x80\x93 assisted in merchandising, stock taking\n& housekeeping\nNov 1998 \xe2\x80\x93 Dec\n1998\n\nAchievements: received very good customer feedback in helping\ncustomers locate their items through special orders.\n\xef\x82\xb7\n\nIT Competency \xe2\x80\x93 proficient in MS Word, PowerPoint, Excel\nand SPSS\n\n\xef\x82\xb7\n\nWeb-centric Competency \xe2\x80\x93 able to design web page using\nFrontPage and Microsoft Composer\n\n\xef\x82\xb7\nWEB-CENTRIC\n\nIT Research Competency - proficient in the use of Internet\nand on-line retrieval systems for information research\n\nSKILL\nNippon Travel, Tokyo, Japan\n\xef\x82\xb7\n\nAttached overseas for 12 weeks under NYP\xe2\x80\x99s Overseas\nIndustrial Placement Program (OIPP) \xe2\x80\x93 attached to Nippon\nTravel, Tokyo, Japan.\n\n\xef\x82\xb7\n\nAssisted as a Guide Assistant and itinerary planning as part\nof my project work there\n\nOVERSEAS\n\n\xef\x82\xb7\n\nAttached to Teaching Enterprise Project (TEP) for one\n\nINDUSTRIAL\n\nsemester in 2nd year of diploma \xe2\x80\x93 attached to the various\n\nPLACEMENT\n\nBusiness Centres within campus such as Marketing Services\n\nPROGRAM (OIPP)\n\nCentre (MSC), Tour & Travel Centre (TTC), and Business\n\nJan 20001 \xe2\x80\x93 Mar\n2001\n\nProcess Outsourcing Services (BPOS)\n\xef\x82\xb7\n\nInvolved in a client\xe2\x80\x99s market research for SMRT and business\nprocess mapping for a local insurance company.\n\nTEACHING\nENTERPRISE\nPROJECT (TEP)\nATTACHMENT\n1999 - 2000\n\nJanice Lim / Page 2 of 4A\n\n\x0cCOURSE\n\nSuccessfully completed and presented group projects for modules\n\nPROJECTS\n\nsuch as :\n\n(SBD, IB &\n\n\xef\x82\xb7\n\nPROJECT)\n\nSmall Business Development (SBD)\nProject Title: \xe2\x80\x9cSetting up a One-Stop Computer Shop in Suntec\xe2\x80\x9d\n\nSPECIAL\n\xef\x82\xb7\n\nInternational Business II (IBII)\nProject Title : \xe2\x80\x9cE-commerce: Marketing in a borderless world in\nthe service industry\xe2\x80\x9d\n\n\xef\x82\xb7\n\n*Special Project\nProject Title: \xe2\x80\x9cCustomer Relationship Management in Ken Air\xe2\x80\x9d\n\n(Course projects are available for viewing)\n\n*This is offered to selected better performing students only.\n\nSuccessfully completed Customer Relationship Management module\nwhich included 10 hours of practical sessions in the CRM Call Centre\nLaboratory.\n\nCUSTOMER\nRELATIONSHIP\nMANAGEMENT\n\nEditor - School of Business Management Students\xe2\x80\x99 newsletter\n\n(CRM)\n\nSecretary - Nanyang Polytechnic Students\xe2\x80\x99 Union\nParticipated in inter-diploma debate (1999) \xe2\x80\x93 preliminary and semi-\n\nCORE\n\nfinal\n\nCURRICULA\n\nAssisted in NYP Open House (1998 & 1999)\n\nACTIVITIES\nPatrol Leader - Girl Guides\n1999 \xe2\x80\x93 2001\n\nMember of school volleyball team \xe2\x80\x93 represented school in National\ncompetition \xe2\x80\x93 clinched 2nd prize in 1996\nClass Monitor \xe2\x80\x93 1996 & 1997\n\n1994 - 1997\n\nJanice Lim / Page 3 of 4A\n\n\x0cINTERPERSONAL\n\n\xef\x82\xb7\n\nSKILLS\n\nLearned the importance of tact in Sales Assistant job.\nCommended by Sales Supervisor for diplomacy with customers\nand staff.\n\n\xef\x82\xb7\n\nLearned the importance of team player when working on\nprojects with various teams.\n\n\xef\x82\xb7\n\nLearned\n\nreal\n\nlife\n\nworking\n\nexperience\n\nduring\n\noverseas\n\nattachment and TEP\n\xef\x82\xb7\n\nLearned to question, listen and present during class tutorial and\ndiscussion.\n\n\xef\x82\xb7\n\nLearned Japanese as a foreign language during 2nd year.\n\nEnglish and Mandarin (Spoken & Written)\nJapanese (Beginner)\nLANGUAGE\nPROFICIENCY\n\nDeveloped a strong interest in health and physical fitness while\nstudying in the Polytechnic. Enjoy swimming and trekking.\n\nINTERESTS\nMrs Evelyn Tan\nLecturer\nSchool of Business Management\nREFERENCES\n\nNanyang Polytechnic\nTel : 550-1111\n\nMr David Lee\nSales Supervisor\nMito Marina\nTel : 565-4332\n\nJanice Lim / Page 4 of 4A'