b"LINDA A. RINALDI\n\n916.437.5298\n916.437.2280 (cell)\nlrinaldi@comcast.net\n\nQUALIFICATIONS\n\ne\n\n8624 Sunset Way\nSacramento, CA 95660\n\nHighly motivated, customer focused professional with extensive experience in key client development and\nretention. Skilled in creating and growing solid customer relationships, needs analysis, and account activity\ntracking.\nEXPERIENCE\nEXPERIAN CORP\n\n1998-2007\n\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\nfor\n\nAccount Manager \xe2\x80\x93 Costa Mesa / Sacramento, CA\n2002-2007\nPrimary customer contact for the nation's largest collector and provider of real estate focused public record data.\nIndustries serviced: Lending, Title, Investor and Government. Territory \xe2\x80\x93 AL, LA, MS, OK, TX\nDeveloped comprehensive account plan for designated key accounts that included account set up and ongoing customer support and training on data, software, and custom solutions resulting in the discovery of\nmajor up-sell opportunities.\nSupervised and analyzed account activity and delinquent reports at account level resulting in fewer billing\nand payment errors and shortened delinquent cycle.\nCreated client tracking system that allowed sales team to analyze ongoing customer revenue and usage.\nIncreased revenue retention by enhancing and aggressively pursuing integrated customer relationships\nresulting in decreased customer cancellation requests.\nPresented comprehensive seminar to nationwide sales team on building client relationships.\nIdentified and pursued new sales opportunities as well as current customer up-sell potential resulting in\nsignificant new and add-on business for region and award for Top Territory Growth for 2004.\n\nAccount Associate/Trainer \xe2\x80\x93 Sacramento, CA\n1998-2002\nPartnered with 7 sales representatives to provide pre and post sales customer service, training, and add-on sales\nto real estate-related companies. Territory \xe2\x80\x93 Southern California\n\xe2\x80\xa2\n\nBe\n\n\xe2\x80\xa2\n\xe2\x80\xa2\n\nFacilitated seminar training using presentation and training skills to all levels of users for real property\ndatabase software resulting in an expansion of customer product usage.\nProvided on-site training and software installation support to key account customers.\nDeveloped and improved on-site and web-based training programs for newly launched product that resulted\nin 96% customer retention.\nCoordinated and conducted sales seminar introducing new product line to additional market segments.\n\n\xe2\x80\xa2\n\nCANON, INC\n\n1995-1998\n\nCustomer Service Representative \xe2\x80\x93 Sacramento, CA\nProvided end-user pre and post sales support for computer peripheral products.\n\xe2\x80\xa2\n\n\xe2\x80\xa2\n\n\xe2\x80\xa2\n\nResolved technical issues for printers, scanners, and mobile computing units resulting in increased\ncustomer satisfaction.\nEducated customers on computer related products using extensive product and industry knowledge to\ncreate a more knowledgeable client base.\nGenerated accessory sales to end-users achieving monthly sales averages of 133% of target.\n\nPC SKILLS\n\nMicrosoft Word, Excel, Outlook, PowerPoint, Publisher\nEDUCATION\n\nBachelors of Arts in Design\n\nUniversity of California at Santa Barbara\n\nResume Contributed for Sample Purposes Only\n\nWritten by \xc2\xa9AResumeWizard.com\n\n\x0cLinda A. Rinaldi\n\n8624 Sunset Way \xe2\x80\xa2 Sacramento, CA 95660\nHome: 916.437.5298 \xe2\x80\xa2 Mobile: 916.437.2280 \xe2\x80\xa2 lrinaldi@comcast.net\n\nAccount Management \xe2\x80\x93 Consulting - Training / Presenting\nOver 16 years of successful sales and account management experience practiced in transforming\ncustomer relations to that of valued business partner. Expert in consultative selling and translating\ntechnical solutions into compelling business opportunities. Adept trainer and presenter with talent for\narticulating message development and delivery to increase customer satisfaction and raise skill sets of\nteam members. Proficient in Windows OS and MS Office. Familiar with Adobe Acrobat, Photoshop,\nweb design programs, search engine optimization (SEO), and search engine marketing (SEM).\nAvailable for travel and relocation. Additional areas of expertise include:\nKey Account Management & Retention\nNeeds Assessment & Solution Selling\nCommunicating, Presenting, & Training\nTraining Program Design & Development\n\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\nTechnology Support & Implementation\nCustomer Relationship Management\nProcess & Performance Improvement\nAnalytical & Conceptual Problem Solving\n\nr\n\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\nAft\ne\n\nSIGNIFICANT PROFESSIONAL ACCOMPLISHMENTS\n\xe2\x99\xa6\n\nBoosted customer retention to 96% through the creation of comprehensive on-site and webbased training programs for Experian\xe2\x80\x99s newly launched products.\n\n\xe2\x99\xa6\n\nConsistently achieved monthly sales averages of 133% of target for Canon Inc. by using strong\nsales skills to generate additional Accessory sales revenue.\n\n\xe2\x99\xa6\n\nAwarded \xe2\x80\x9cTop Territory Growth\xe2\x80\x9d from Experian Corp. Aggressively identified and pursued new\nbusiness and up-sell opportunities, significantly increasing sales for Eastern region.\n\n\xe2\x99\xa6\n\nReduced pre-production errors by 74% for Ford Motor Company\xe2\x80\x99s regional advertising\ncampaigns while serving as account coordinator for FCB-Ulka.\n\n\xe2\x99\xa6\n\nSpearheaded national online training program for end-users of Experian database solutions that\nled to development of company\xe2\x80\x99s first centralized training department.\n\n\xe2\x99\xa6\n\nIncreased viewer awareness of summer programming for Turner Classic Movies by facilitating\nthe development of national ad campaign as junior account executive for The Miller Group.\n\nEXPERIENCE AND SELECTED ACHIEVEMENTS\n\nEXPERIAN CORP \xe2\x80\x93 Costa Mesa / Sacramento, CA\nGlobal provider of business information with over $9.1 billion in annual revenue.\n\n1998 to 2007\n\nACCOUNT MANAGER (2002 \xe2\x80\x93 2007)\nACCOUNT ASSOCIATE / TRAINER (1998 \xe2\x80\x93 2002)\nManaged key accounts with high-revenue corporate customers in vertical markets comprising title\ncompanies, mortgage lenders, appraisers, investors, real estate agents, marketing firms, specialty\ninsurers, and government entities. Personally consulted with customers to identify current and future\nneeds, and formulate appropriate solutions that improve usage and revenue. As account associate and\ntrainer, installed new software solutions on customer networks, and coordinated on-site product and\ntechnology training for customers in assigned territory.\n\nR\xc3\xa9sum\xc3\xa9 Continued \xe2\x80\xa6\n\nResume Contributed for Sample Purposes Only\n\nWritten by \xc2\xa9AResumeWizard.com\n\n\x0cpage 2 of 2 \xe2\x80\xa2 916.437.5298 \xe2\x80\xa2 lrinaldi@comcast.net\n\nLinda Rinaldi\nSelected Achievements:\n\n\xc2\xbe Worked collaboratively with major client to introduce data solution for direct mail campaigns;\ngrew account revenue from $20,000 per year to $500,000 per year within 3 years.\n\xc2\xbe Prepared and presented training seminar \xe2\x80\x9cCustomer Mining\xe2\x80\x9d to nationwide sales force to\nimprove lead generation activities and increase overall sales revenue.\n\xc2\xbe Continuously exceeded quarterly sales quotas by 110% for 7 of 8 quarters in 2003 and 2004.\n\xc2\xbe Developed and implemented direct mail program that increased customers\xe2\x80\x99 participation in\nmonthly training seminars by 200%.\n\xc2\xbe Created client tracking system that allowed account management team to analyze customer\nrevenue and product usage \xe2\x8e\xaf adopted by account managers nationwide as best practice.\n\xc2\xbe Instrumental in developing company\xe2\x80\x99s first formal account management role that was later\nadopted company-wide. Promoted to account manager in 2002.\n\nAft\ne\n\nr\n\nCANON, INC \xe2\x80\x93 West Sacramento, CA\n1995 to 1998\nGlobal company; premier providers of products for home and office with $6.8 billion in annual revenue.\nCUSTOMER SERVICE REPRESENTATIVE\nInterpreted, evaluated, and resolved telephone inquiries pertaining to hardware and software\napplications for computer peripheral products. Documented and tracked status of customer telephone\ninquiries, coordinated appropriate responses and followed up to ensure customer satisfaction.\nSuccessfully marketed and sold additional products to end-users.\nSelected Achievements:\n\xc2\xbe Recognized for leadership in sales and customer service. Achieved 133% of sales quota in 1997.\nRanked in top 2 of 20 customer service representatives.\n\xc2\xbe Empowered new employees by providing training and support in product knowledge, market\nsegments and company protocols, which increased productivity considerably.\nEARLY CAREER\nHeld positions involving account management for The Miller Group and FCB-Ulka. Coordinated\nadvertising campaigns for Turner Classic Movies, CA Movie Production Co., Los Angeles Olympic\nCommittee, San Jose Tech Museum, and Ford Corporation.\n\nEDUCATION AND PROFESSIONAL DEVELOPMENT\n\nUNIVERSITY OF CALIFORNIA AT SANTA BARBARA\nBachelor of Arts, Design\nSACRAMENTO CITY COLLEGE\nCertificate in Interior Design\nENTREPRENUERSHIP INSTITUTE, Columbus, OH\n\nSuccess under a Microscope: An In-depth Look at Entrepreneurship; The Business Plan: Your\nRoadmap to Success; Using the Internet to Research Your Business Plan; Financing a New Venture;\nNetworking for Results; Entrepreneurship Training Lab: Personal Empowerment and Leadership\nfor Emerging Entrepreneurs\n\nResume Contributed for Sample Purposes Only\n\nWritten by \xc2\xa9AResumeWizard.com"