b'Office Assistant Resume\nSeattle, WA 98117\n\nOBJECTIVE\n\njobseeker@hotmail.com\n\n(206) 441-1234\n\nOffice Assistant\n\nSKILLS AND QUALIFICATIONS\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nCustomer-Focused Front Office Professional with over 6 years experience\nScheduling: 6 years experience with scheduling for up to 15 employees\nKnowledge of Multi-Line Phone Systems: 10+ years experience with up to 6 incoming lines\nAwarded \xe2\x80\x95Best Producer,\xe2\x80\x96 \xe2\x80\x95Stellar Trainer,\xe2\x80\x96 and \xe2\x80\x95Distinguished Veteran\xe2\x80\x96 for performance\nAbility to handle multiple projects simultaneously\nTechnical knowledge: Microsoft Windows 98, 2000, and XP; MS Outlook, MS Word, MS Excel, MS\nAccess, Act 2000, and HP 3000.\nBi-Lingual in Spanish\xe2\x80\x94able to speak near-fluently; working ability to read and write\n\nEDUCATION\n\nCertificate in Medical Office Administration\nNorth Seattle Community College, Seattle WA\n\nJune/05\nJan/04-June/05\n\nCertificates in HIV \xe2\x80\x9cKNOW\xe2\x80\x9d and HIPPA. Courses included: Communications in Healthcare, Legal\nConcepts, Ethical Concepts, Medical Terminology, Scheduling, Billing, Coding, Transcription, and First\nAid.\n\nRELEVANT WORK HISTORY\nReceptionist/Office Assistant, North Seattle Community College\n\nOct/04-June/05\n\nScheduled appointments for seven staff using MS Outlook. Provided front office support and customer\nservice. Directed students to appropriate staff, answered 5 incoming lines and retrieved messages. Made\nphotocopies. Created new student files and orientation packets. Organized and maintained filing cabinets.\nInventoried supplies. Used the HP 3000 student management system to look up confidential students\xe2\x80\x99 status\nand codes. Assisted on projects such as sorting students by variables of age, gender, race, previous education,\ndeveloping a resource manual, and resource flyer. Used MS Excel to make quarterly status reports on\nstudents\xe2\x80\x99 codes, statistics and previous employment.\n\nVolunteer Coordinator (Volunteer), Greenwood Elementary, Seattle WA\n\nSept/02-June/04\n\nCreated a volunteer database using MS Excel and ACT 2000. Answered and returned phone calls. Screened\nand checked background on all volunteers. Set up parents and community member volunteers with teachers.\nCompiled data list of volunteer staff assignments and duties using MS Excel.\n\nLocation Manager, SilverCloud Valet NW, Seattle WA\n\nMay/98-May/02\n\nManager for Harborview Hospital location, acted as liaison between Hospital management and the corporate\noffice with the goal of ensuring total client satisfaction. Trained and supervised 5-15 employees, coordinated\nstaff schedules, defused conflicts between employees and customers, conducted employee performance\nreviews. Responsible for administrative duties including accounts payable using Excel and Word. Answered\n6 incoming lines. Promoted 5 times in 4 years based on performance (promoted from Cashier, Valet, Lead\nValet, Assistant Manager, and Location Manager).\n\nReceptionist (Volunteer), Planet Earth Foundation, Seattle WA\n\nDec/92 \xe2\x80\x93 April/93\n\nAnswered high volume of incoming customer calls on 6 incoming lines. Distributed mail and organized bulk\nmailings. Reorganized and consolidated two separate mailing lists into one master database. Performed\ngeneral office duties including copying/collating, faxing, and filing.\n\nReceptionist, Designer Draperies, Seattle WA\n\nOct/90-Sept/91\n\nAnswered 5 incoming lines and 10 extensions, took messages and directed calls. Greeted customers and\nplaced and filed customer orders. Organized incoming inventory and sorted incoming mail, inventoried\nstock.'