b"Name: Justin Megha\nPh no: XXXXXXX\nyour email here.\nBusiness Analyst, Business Systems Analyst\nSUMMARY\n\xef\x82\xb7Accomplished in Business Analysis, System Analysis, Quality Analysis and Project Management with extensive experience in\nbusiness products, operations and Information Technology on the capital markets space specializing in Finance such as Trading,\nFixed Income, Equities, Bonds, Derivatives(Swaps, Options, etc) and Mortgage with sound knowledge of broad range of financial\ninstruments.\n\xef\x82\xb7Over 11+ Years of proven track record as value-adding, delivery-loaded project hardened professional with hands-on expertise\nspanning in System Analysis, Architecting Financial applications, Data warehousing, Data Migrations, Data Processing, ERP\napplications, SOX Implementation and Process Compliance Projects.\n\xef\x82\xb7Accomplishments in analysis of large-scale business systems, Project Charters, Business Requirement Documents, Business\nOverview Documents, Authoring Narrative Use Cases, Functional Specifications, and Technical Specifications, data warehousing,\nreporting and testing plans.\n\xef\x82\xb7Expertise in creating UML based Modelling views like Activity/ Use Case/Data Flow/Business Flow /Navigational Flow/Wire\nFrame diagrams using Rational Products & MS Visio.\n\xef\x82\xb7Proficient as long time liaison between business and technology with competence in Full Life Cycle of System (SLC) development\nwith Waterfall, Agile, RUP methodology, IT Auditing and SOX Concepts as well as broad cross-functional experiences leveraging\nmultiple frameworks.\n\xef\x82\xb7Extensively worked with the On-site and Off-shore Quality Assurance Groups by assisting the QA team to perform Black Box /GUI\ntesting/ Functionality /Regression /System /Unit/Stress /Performance/ UAT's.\n\xef\x82\xb7Facilitated change management across entire process from project conceptualization to testing through project delivery, Software\nDevelopment & Implementation Management in diverse business & technical environments, with demonstrated leadership abilities.\nEDUCATION\n\xef\x82\xb7Post Graduate Diploma (in Business Administration), USA\n\xef\x82\xb7Master's Degree (in Computer Applications),\n\xef\x82\xb7Bachelor's Degree (in Commerce),\nTECHNICAL SKILLS\nDocumentation Tools UML, MS Office (Word, Excel, Power Point, Project), MS Visio, Erwin\nSDLC Methodologies Waterfall, Iterative, Rational Unified Process (RUP), Spiral, Agile\nModeling Tools UML, MS Visio, Erwin, Power Designer, Metastrom Provision\nReporting Tools Business Objects X IR2, Crystal Reports, MS Office Suite\nQA Tools Quality Center, Test Director, Win Runner, Load Runner, QTP, Rational Requisite Pro, Bugzilla, Clear Quest\nLanguages Java, VB, SQL, HTML, XML, UML, ASP, JSP\nDatabases & OS MS SQL Server, Oracle 10g, DB2, MS Access on Windows XP / 2000, Unix\nVersion Control Rational Clear Case, Visual Source Safe\nPROFESSIONAL EXPERIENCE\nSERVICE MASTER, Memphis, TN June 08 - Till Date\nSenior Business Analyst\nTerminix has approximately 800 customer service agents that reside in our branches in addition to approximately 150 agents in a\ncentralized call center in Memphis, TN. Terminix customer service agents receive approximately 25 million calls from customers\neach year. Many of these customer's questions are not answered or their problems are not resolved on the first call. Currently these\nagents use an AS/400 based custom developed system called Mission to answer customer inquiries into branches and the Customer\nCommunication Center. Mission - Terminix's operation system - provides functionality for sales, field service (routing & scheduling,\nwork order management), accounts receivable, and payroll. This system is designed modularly and is difficult to navigate for\ncustomer service agents needing to assist the customer quickly and knowledgeably. The amount of effort and time needed to train a\ncustomer service representative using the Mission system is high. This combined with low agent and customer retention is costly.\nCustomer Service Console enables Customer Service Associates to provide consistent, enhanced service experience, support to the\nCustomers across the Organization. CSC is aimed at providing easy navigation, easy learning process, reduced call time and first call\nresolution.\nResponsibilities\n\n\x0c\xef\x82\xb7Assisted in creating Project Plan, Road Map. Designed Requirements Planning and Management document.\n\xef\x82\xb7Performed Enterprise Analysis and actively participated in buying Tool Licenses.\n\xef\x82\xb7Identified subject-matter experts and drove the requirements gathering process through approval of the documents that convey their\nneeds to management, developers, and quality assurance team.\n\xef\x82\xb7Performed technical project consultation, initiation, collection and documentation of client business and functional requirements,\nsolution alternatives, functional design, testing and implementation support.\n\xef\x82\xb7Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards.\n\xef\x82\xb7Captured Business Process Flows and Reengineered Process to achieve maximum outputs.\n\xef\x82\xb7Captured As-Is Process, designed TO-BE Process and performed Gap Analysis\n\xef\x82\xb7Developed and updated functional use cases and conducted business process modeling (PROVISION) to explain business\nrequirements to development and QA teams.\n\xef\x82\xb7Created Business Requirements Documents, Functional and Software Requirements Specification Documents.\n\xef\x82\xb7Performed Requirements Elicitation through Use Cases, one to one meetings, Affinity Exercises, SIPOC's.\n\xef\x82\xb7Gathered and documented Use Cases, Business Rules, created and maintained Requirements/Test Traceability Matrices.\nClient: The Dun & Bradstreet Corporation, Parsippany, NJ May' 2007 - Oct' 2007\nProfile: Sr. Financial Business Analyst/ Systems Analyst.\nProject Profile (1): D&B is the world's leading source of commercial information and insight on businesses. The Point of Arrival\nProject and the Data Maintenance (DM) Project are the future applications of the company that the company would transit into,\nproviding an effective method & efficient report generation system for D&B's clients to be able purchase reports about companies\nthey are trying to do business.\nProject Profile (2): The overall purpose of this project was building a Self Awareness System(SAS) for the business community for\nbuying SAS products and a Payment system was built for SAS. The system would provide certain combination of products (reports)\nfor Self Monitoring report as a foundation for managing a company's credit.\nResponsibilities:\n\xef\x82\xb7Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the Business\nGroup and the Technology Group.\n\xef\x82\xb7Conducted interviews with Process Owners, Administrators and Functional Heads to gather audit-related information and facilitated\nmeetings to explain the impacts and effects of SOX compliance.\n\xef\x82\xb7Played an active and lead role in gathering, analyzing and documenting the Business Requirements, the business rules and\nTechnical Requirements from the Business Group and the Technological Group.\n\xef\x82\xb7Co - Authored and prepared Graphical depictions of Narrative Use Cases, created UML Models such as Use Case Diagrams,\nActivity Diagrams and Flow Diagrams using MS Visio throughout the Agile methodology\n\xef\x82\xb7Documented the Business Requirement Document to get a better understanding of client's business processes of both the projects\nusing the Agile methodology.\n\xef\x82\xb7Facilitating JRP and JAD sessions, brain storming sessions with the Business Group and the Technology Group.\n\xef\x82\xb7Documented the Requirement traceability matrix (RTM) and conducted UML Modelling such as creating Activity Diagrams, Flow\nDiagrams using MS Visio. Analysed test data to detect significant findings and recommended corrective measures\n\xef\x82\xb7Co-Managed the Change Control process for the entire project as a whole by facilitating group meetings, one-on-one interview\nsessions and email correspondence with work stream owners to discuss the impact of Change Request on the project.\n\xef\x82\xb7Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the organization\nand plans accordingly and conducted project related presentations.\n\xef\x82\xb7Co-oordinated with the off shore QA Team members to explain and develop the Test Plans, Test cases, Test and Evaluation strategy\nand methods for unit testing, functional testing and usability testing\nEnvironment: Windows XP/2000, SOX, Sharepoint, SQL, MS Visio, Oracle, MS Office Suite, Mercury ITG, Mercury Quality\nCenter, XML, XHTML, Java, J2EE.\nGATEWAY COMPUTERS, Irvine, CA, Jan 06 - Mar 07\nBusiness Analyst\nAt Gateway, a Leading Computer, Laptop and Accessory Manufacturer, was involved in two projects,\nOrder Capture Application: Objective of this Project is to Develop Various Mediums of Sales with a Centralized Catalog. This\nproject involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases.\nMentored and trained staff about Tech Guide & Company Standards; Gateway reporting system: was developed with Business\nObjects running against Oracle data warehouse with Sales, Inventory, and HR Data Marts. This DW serves the different needs of\nSales Personnel and Management. Involved in the development of it utilized Full Client reports and Web Intelligence to deliver\nanalytics to the Contract Administration group and Pricing groups. Reporting data mart included Wholesaler Sales, Contract Sales\nand Rebates data.\nResponsibilities:\n\n\x0c\xef\x82\xb7Product Manager for Enterprise Level Order Entry Systems - Phone, B2B, Gateway.com and Cataloging System.\n\xef\x82\xb7Modeled the Sales Order Entry process to eliminate bottleneck process steps using ERWIN.\n\xef\x82\xb7Adhered and practiced RUP for implementing software development life cycle.\n\xef\x82\xb7Gathered Requirements from different sources like Stakeholders, Documentation, Corporate Goals, Existing Systems, and Subject\nMatter Experts by conducting Workshops, Interviews, Use Cases, Prototypes, Reading Documents, Market Analysis, Observations\n\xef\x82\xb7Created Functional Requirement Specification documents - which include UMLUse case diagrams, Scenarios, activity, work Flow\ndiagrams and data mapping. Process and Data modeling with MS VISIO.\n\xef\x82\xb7Worked with Technical Team to create Business Services (Web Services) that Application could leverage using SOA, to create\nSystem Architecture and CDM for common order platform.\n\xef\x82\xb7Designed Payment Authorization (Credit Card, Net Terms, and Pay Pal) for the transaction/order entry systems.\n\xef\x82\xb7Implemented A/B Testing, Customer Feedback Functionality to Gateway.com\n\xef\x82\xb7Worked with the DW, ETL teams to create Order entry systems Business Objects reports. (Full Client, Web I)\n\xef\x82\xb7Worked in a cross functional team of Business, Architects and Developers to implement new features.\n\xef\x82\xb7Program Managed Enterprise Order Entry Systems - Development and Deployment Schedule.\n\xef\x82\xb7Developed and maintained User Manuals, Application Documentation Manual, on Share Point tool.\n\xef\x82\xb7Created Test Plansand Test Strategies to define the Objective and Approach of testing.\n\xef\x82\xb7Used Quality Center to track and report system defects and bug fixes. Written modification requests for the bugs in the application\nand helped developers to track and resolve the problems.\n\xef\x82\xb7Developed and Executed Manual, Automated Functional, GUI, Regression, UAT Test cases using QTP.\n\xef\x82\xb7Gathered, documented and executed Requirements-based, Business process (workflow/user scenario), Data driven test cases for\nUser Acceptance Testing.\n\xef\x82\xb7Created Test Matrix, Used Quality Center for Test Management, track & report system defects and bug fixes.\n\xef\x82\xb7Performed Load, stress Testing's & Analyzed Performance, Response Times. Designed approach, developed visual scripts in order\nto test client & server side performance under various conditions to identify bottlenecks.\n\xef\x82\xb7Created / developed SQL Queries (TOAD) with several parameters for Backend/DB testing\n\xef\x82\xb7Conducted meetings for project status, issue identification, and parent task review, Progress Reporting.\nAMC MORTGAGE SERVICES, CA, USA Oct 04 - Dec 05\nBusiness Analyst\nThe primary objective of this project is to replace the existing Internal Facing Client / Server Applications with a Web enabled\nApplication System, which can be used across all the Business Channels. This project involves wide exposure towards Requirement\nAnalysis, Creating, Executing and Maintaining of Test plans and Test Cases. Demands understanding and testing of Data Warehouse\nand Data Marts, thorough knowledge of ETL and Reporting, Enhancement of the Legacy System covered all of the business\nrequirements related to Valuations from maintaining the panel of appraisers to ordering, receiving, and reviewing the valuations.\nResponsibilities:\n\xef\x82\xb7Gathered Analyzed, Validated, and Managed and documented the stated Requirements. Interacted with users for verifying\nrequirements, managing change control process, updating existing documentation.\n\xef\x82\xb7Created Functional Requirement Specification documents - that include UML Use case diagrams, scenarios, activity diagrams and\ndata mapping. Provided End User Consulting on Functionality and Business Process.\n\xef\x82\xb7Acted as a client liaison to review priorities and manage the overall client queue. Provided consultation services to clients,\ntechnicians and internal departments on basic to intricate functions of the applications.\n\xef\x82\xb7Identified business directions & objectives that may influence the required data and application architectures.\n\xef\x82\xb7Defined, prioritized business requirements, Determine which business subject areas provide the most needed information; prioritize\nand sequence implementation projects accordingly.\n\xef\x82\xb7Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and ensure the\ntesting results correspond to the business expectations.\n\xef\x82\xb7Used Test Director, QTP, Load Runner for Test management, Functional, GUI, Performance, Stress Testing\n\xef\x82\xb7Perform Data Validation, Data Integration and Backend/DB testing using SQL Queries manually.\n\xef\x82\xb7Created Test input requirements and prepared the test data for data driven testing.\n\xef\x82\xb7Mentored, trained staff about Tech Guide & Company Standards. Set-up and Coordinate Onsite offshore teams, Conduct\nKnowledge Transfer sessions to the offshore team.\nLloyds Bank, UK Aug 03 - Sept 04\nBusiness Analyst\nLloyds TSB is leader in Business, Personal and Corporate Banking. Noted financial provider for millions of customers with the\nfinancial resources to meet and manage their credit needs and to achieve their financial goals. The Project involves an applicant\n\n\x0cInformation System, Loan Appraisal and Loan Sanction, Legal, Disbursements, Accounts, MIS and Report Modules of a Housing\nFinance System and Enhancements for their Internet Banking.\nResponsibilities:\n\xef\x82\xb7Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow\n/ process diagrams, data flow / data model diagrams.\n\xef\x82\xb7Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical\nissues and deadlines that had to be met.\n\xef\x82\xb7Coordinated project activities between clients and internal groups and information technology, including project portfolio\nmanagement and project pipeline planning.\n\xef\x82\xb7Provided functional expertise to developers during the technical design and construction phases of the project.\n\xef\x82\xb7Documented and analyzed business workflows and processes. Present the studies to the client for approval\n\xef\x82\xb7Participated in Universe development - planning, designing, Building, distribution, and maintenance phases.\n\xef\x82\xb7Designed and developed Universes by defining Joins, Cardinalities between the tables.\n\xef\x82\xb7Created UML use case, activity diagrams for the interaction between report analyst and the reporting systems.\n\xef\x82\xb7Successfully implemented BPR and achieved improved Performance, Reduced Time and Cost.\n\xef\x82\xb7Developed test plans and scripts; performed client testing for routine to complex processes to ensure proper system functioning.\n\xef\x82\xb7Worked closely with UAT Testers and End Users during system validation, User Acceptance Testing to expose\nfunctionality/business logic problems that unit testing and system testing have missed out.\n\xef\x82\xb7Participated in Integration, System, Regression, Performance, and UAT - Using TD, WR, Load Runner\n\xef\x82\xb7Participated in defect review meetings with the team members. Worked closely with the project manager to record, track, prioritize\nand close bugs. Used CVS to maintain versions between various stages of SDLC.\nClient: A.G. Edwards, St. Louis, MO May' 2005 - Feb' 2006\nProfile: Sr. Business Analyst/System Analyst\nProject Profile: A.G. Edwards is a full service Trading based brokerage firm in Internet-based futures, options and forex brokerage.\nThis site allows Users (Financial Representative) to trade online. The main features of this site were: Users can open new account\nonline to trade equitiies, bonds, derivatives and forex with the Trading system using DTCC's applications as a Clearing House agent.\nThe user will get real-time streaming quotes for the currency pairs they selected, their current position in the forex market, summary\nof work orders, payments and current money balances, P & L Accounts and available trading power, all continuously updating in real\ntime via live quotes. The site also facilitates users to Place, Change and Cancel an Entry Order, Placing a Market Order,\nPlace/Modify/Delete/Close a Stop Loss Limit on an Open Position.\nResponsibilities:\n\xef\x82\xb7Gathered Business requirements pertaining to Trading, equities and Fixed Incomes like bonds, converted the same into functional\nrequirements by implementing the RUP methodology and authored the same in Business Requirement Document (BRD).\n\xef\x82\xb7Designed and developed all Narrative Use Cases and conducted UML modeling like created Use Case Diagrams, Process Flow\nDiagrams and Activity Diagrams using MS Visio.\n\xef\x82\xb7Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows,\nartifacts and activities. Developed business process models in RUP to document existing and future business processes. Established a\nbusiness Analysis methodology around the Rational Unified Process.\n\xef\x82\xb7Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes.\n\xef\x82\xb7Assisted in developing project timelines/deliverables/strategies for effective project management.\n\xef\x82\xb7Evaluated existing practices of storing and handling important financial data for compliance.\n\xef\x82\xb7Involved in developing the test strategy and assisted in developed Test scenarios, test conditions and test cases\n\xef\x82\xb7Partnered with the technical areas in the research, resolution of system and User Acceptance Testing (UAT).\nEnvironment: Windows XP/2000/NT, SOX, MS Office Suite, SQL, MS SQL Server, XML, HTML, Java, J2EE, JSP, Oracle,\nWinRunner, Test Director"