b'Harold Smith\n540 Havana Sq \xe2\x80\xa2 Houston, TX 65933 \xe2\x80\xa2 (003) 222-\n\n4444 \xe2\x80\xa2\n\nharold @ email . com\n\nCALL CENTER REPRESENTATIVE\nPerformance Profile: Upbeat courteous, customer service oriented and highly persuasive with 6+ years of experience in call\ncenter settings. Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working\nprofessionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette along with proven\nlistening skills and strong attention to detail. Bilingual: English/Spanish.\nCORE COMPETENCIES\n\n\xe2\x80\x93 Quick Response\n\xe2\x80\x93 Troubleshooting\n\xe2\x80\x93 Technical Support\n\xe2\x80\x93 PC Proficient\n\n\xe2\x80\x93 Call Forwarding\n\xe2\x80\x93 Data Entry\n\xe2\x80\x93 Data Updation\n\xe2\x80\x93 Compliant Processing\n\n\xe2\x80\x93 Database Management\n\xe2\x80\x93 Client Registration\n\xe2\x80\x93 Billing And Disbursements\n\xe2\x80\x93 Departmental Coordination\n\nKEY ACCOMPLISHMENTS\n\xe2\x80\xa2 Attained a 97% customer satisfaction level through demonstration of highly effective query response and problem resolution\nstrategies\n\xe2\x80\xa2 Streamlined the calls forwarding mechanism and synchronized various customer databases to reduce average call processing\ntime by 5 minutes\n\xe2\x80\xa2 Earned the \xe2\x80\x98Best Call Center Representative Award\xe2\x80\x99 twice in a row\nPROFESSIONAL EXPERIENCE\nUHS, Houston, TX\nCall Center Representative, 7/2011 \xe2\x80\x93 Present\n\xe2\x80\xa2 Conduct analysis and recommend suitable solutions to real time performance issues\n\xe2\x80\xa2 Performed regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same\n\xe2\x80\xa2 Handle inbound calls and provide one-call resolution to problems reported\nSENTURE, Houston, TX\nJunior Customer Services Representative, 2/2009 \xe2\x80\x93 6/2011\n\xe2\x80\xa2 Responded to client calls and provided instructions for troubleshooting\n\xe2\x80\xa2 Forwarded client complains to the concerned departments\n\xe2\x80\xa2 Provided technical and analytical support at the call center\nEDUCATION\nTHE COMMUNITY COLLEGE, Houston, TX, 2009\nAssociates Degree in Arts\nTECHNICAL STRENGTHS\n\xe2\x80\xa2 Proficient in MS Excel, word and various database management applications\n\xe2\x80\xa2 Proven ability to learn and operate software applications quickly\n\nCall Center Representative Resume Sample 2\n\nBessie Andrew\n\n\x0c2422 Example Ave \xe2\x97\x8f Austin, TX 32512 \xe2\x97\x8f (021) 555-5555 \xe2\x97\x8f [Email Address]\n\nOBJECTIVE: Strongly motivated individual looking for a position as a call center representative at SolarWinds. Bringing\nstrong communication and customer service skills to exceed the employer\xe2\x80\x99s expectations in a highly stimulating and\nchallenging environment.\nSUMMARY OF QUALIFICATIONS\n\xe2\x80\xa2 3+ years\xe2\x80\x99 effective experience as a call center representative\n\xe2\x80\xa2 Proven ability to make over 100 outbound phone calls every day to existing customers\n\xe2\x80\xa2 Proficient in providing information and sell items over the phone services to clients\n\xe2\x80\xa2 Well versed in identifying customer needs and able to offer a solution quickly\n\xe2\x80\xa2 Expert in using the company\xe2\x80\x99s database software for data entry purposes\nCAREER RELATED SKILLS\n\xe2\x80\xa2 Demonstrated ability to log all notes and follow up information accurately\n\xe2\x80\xa2 Able to take credit card orders via phone\n\xe2\x80\xa2 Proven record of managing and tracking the quote to order process\n\xe2\x80\xa2 Highly skilled in verifying pricing and products\n\xe2\x80\xa2 Proficient in MS Office Suite\n\xe2\x80\xa2 Bilingual: English and Chinese\n\nSELECTED ACCOMPLISHMENTS\n\xe2\x80\xa2 Titled Representative of the Year in the very first year at Techaliance\n\xe2\x80\xa2 Organized and implemented logistics pertaining to service calls\n\xe2\x80\xa2 Brought in 150 new customers in one month through outbound sales calls\n\nPROFESSIONAL EXPERIENCE\nCall Center Representative | Techaliance \xe2\x80\x93 Austin, TX | Sep 2010 \xe2\x80\x93 Present\n\n\xe2\x80\xa2 Answer inbound calls\n\xe2\x80\xa2 Make outbound calls to potential clients in order to sell the company\xe2\x80\x99s broadband service and computer equipment\n\xe2\x80\xa2 Perform data entry services for the company in regards to punching in customer information, call logs and successful sales\nCall Center Agent | American National Bank of Texas \xe2\x80\x93 Terrell, TX | Feb 2010 \xe2\x80\x93 Sep 2010\n\n\xe2\x80\xa2 Answered telephone inquiries on products, and services\n\xe2\x80\xa2 Resolved problems of clients\n\xe2\x80\xa2 Conducted telephone interviews to process loan applications\n\xe2\x80\xa2 Maintained a thorough knowledge of all banking products and services\n\nEDUCATION\nAssociate in Customer Service \xe2\x97\x8f City College \xe2\x97\x8f Terrell, TX | 2007'