b"Steve Smith\n1234 Walker Street e Anytown, ST 12345 e (123) 456-7890\n\ne stevesmith@email.com\n\nSUMMARY\ny\ny\ny\ny\ny\n\nSeven years experience as a Business Analyst for a Fortune 500 corporation improving operational\nefficiency and reducing costs\nTen years experience working for a retail store in numerous capacities, from cashier to supervisor\nHave supervised up to 16 employees at once and have trained dozens of subordinates\nHave earned numerous performance-based promotions as a result of hard-work and accuracy\nHighly proficient in Microsoft Office Suite, Visio, Project and Visual Basic 6.0 Hardware, Basic\nComputer Programming and numerous other software applications\n\nWORK EXPERIENCE\nBusiness Analyst II\nNAME OF NATIONAL CREDIT CARD COMPANY, Anytown, ST\ny\ny\ny\ny\ny\ny\ny\ny\ny\n\nImplemented numerous business optimization projects and reporting tools that improved efficiency,\nreduced expenses, labor costs, and maximized profit by automating outdated manual processes\nDatabase administrator for the productivity application used within Operations and supported the\nprogram in a help desk-like format\nForecasted company's expense accounts and assisted in vendor contract renewals and invoicing\nCreated slide presentations for quarterly business reviews for corporate-level management\ndocumenting business status, performance, and pending business initiatives\nWorked with production managers to design and implement tools and controls to achieve\nperformance goals and compiled and presented chart presentations to them on a regular basis\ncomparing performance and quality trends against set goals\nMember of team that moved payment processing operations from California to Arizona\nHelped upgrade network from Windows NT / Office 97 to Windows / Office XP\nRegularly trained cashiers on administrative procedures and equipment operation\nPromoted rapidly from mailroom clerk to mailroom supervisor, to payment processor and trainer and\nthen to Business Analyst II\n\nElectronics Technician, GOODWILL INDUSTRIES, Anytown, ST\ny\n\ny\ny\ny\ny\n\n08/97 - 12/98\n\nDiagnosed and repaired donated stereo equipment and video cassette recorders and prepared\nthem for resale; completed custom computer upgrades for clients; and compiled weekly reports for\nmanagement\n\nVarious Positions, REGIONAL DEPARTMENT STORE, Anytown, ST\ny\n\n04/99 - 04/06\n\n08/96 - 05/97\n\nLearned many aspects of retail store operations working in various capacities as the result of\npromotions: (1) cashier; (2) sales person in home entertainment, appliances and hardware\ndepartments; (3) service desk clerk; (4) front end supervisor; (5) receiving and stocking; and\n(6) returns clerk\nProficient in handling many routine administrative procedures such as layaways, returns, rain\nchecks and returning damaged merchandise to vendors\nRoutinely supervised up to 16 cashiers and trained numerous employees on department store\nprocedures and equipment usage\nIncreased fulfillment and reduced turnaround time by computerizing the rain check function\nWorked diligently to ensure that manufacturers received credit for defective merchandise and\nminimize losses\n\nNote: Since 2000, have operated a small, part-time business working nights and weekends as a\nprofessional wedding photographer and DJ at various events"