b"Name : XXXXXX\nObjective\nPursue an opportunity within an organization that presents a challenge to utilize my work experience and\nallow for mutual growth. I have strong communication skills and developed management level skills and\nwould like an opportunity with advancement possibilities to apply the knowledge I've learned. I have\nexceptional customer service skills that have been perfected over ten years.\nEducation\nDEGREE DATE EARNED SCHOOL\nApplied Science: Nursing: Lone Star College\nPhi Theta Kappa 2009, Dean\xe2\x80\x99s List 2009, Ambassador for Lone Star\nDiploma: 2007: Memorial High School\nMember of National Society of High School Scholars: 2007\nTABC Certification 2017\nSkills & Abilities\nMANAGEMENT\nOverseeing and leading workforce of high volume retail store/facility, managing its operations, including:\nsales and marketing, branding, hiring teams, training and development, inventory and ordering, customer\nservice and client relations.\nSALES\nSound expertise in sales, marketing and business development processes.\nDeveloping and maintaining high standard of merchandising, placement, store branding, and proper display\ntechniques in order to create inviting impression for customers.\nStrong sales support, project management, staff leadership and training skills.\nCOMMUNICATION\nStrong Interpersonal Communication skills. Able to listen to customer and obtain best option to fit client\xe2\x80\x99s\nneeds.\nLEADERSHIP\nOversaw daily activities and supervised a team of Customer Service Representatives who provided technical\nsupport to company\xe2\x80\x99s customers.\nSolved all major customer problems/queries that subordinates were not able to solve earlier.\nTrained and supervised customer service professionals to ensure optimum satisfaction of clients.\nManaged a team of Client Services Associates that focused on meeting Customer Service efficiency and\nquality standards.\nLed the process of hiring customer service representatives.\nExperience\nTODDLERS, ABC CHILDREN\xe2\x80\x99S ACADEMY; JERSEY VILLAGE, TX 2014-2015\nInstructor and caregiver for a toddler class of 22 three year olds. Maintained individual\nportfolios of each child with weekly progress in various skills. Prepared healthy meals while\nimplementing table manners and etiquette. Maintained classroom and play areas according to state\nstandards of orderliness, cleanliness and hygiene.\nSALES ASSOCIATE, BED BATH & BEYOND; HOUSTON, TX 2013-2014\nProfound expertise in sales, marketing and business development processes.\n\n\x0cDeveloping and maintaining high standard of merchandising, placement, store branding, and proper display\ntechniques in order to create inviting impression for customers.\nStrong sales support, and training skills. Actively greeted and interacted with every customer to assist with\nquestions, concerns, requests, and built lasting relationships. Ranked highest in demonstration sales in\ndistrict, while reducing overall shortage in my department. Also was a member of replenishment, and\nshipping/receiving teams. Cashier able to handle and process all forms of payment. Gift wrapped purchased\nitems that were gifts.\nFRONT DESK MANAGER, FIRST CLASS TRAINING; HOUSTON, TX 2011-2012\nFirst and last contact with customer as a representative of the company. Liaison between\nclient and personal trainers. Scheduled appointments, processed payments, and over the\nphone sales. Updated social media accounts. Maintained front desk and adjacent areas. Managed inventory\nand instore product inventory. Maintained professionally kept both restroom facilities. Received incoming\nmail and dispersed to all proper employees. Managed all client accounts.\nAssistant Managers, Finish Line: Houston, TX \xe2\x80\x93 2007-2011\nWelcome and greet all customers. Provide exceptional customer service. Received/ processed all forms of\npayment.\nOpen/close procedures. Managed weekly schedule of multiple employees. Place inventory orders.\nStocking/Inventory\nPackaged and shipped out online orders. Obtained Daily paperwork to run proper reports for the day.\nOpened a new store. Have trained and managed at multiple store locations.\nProvide exceptional customer service.\nCommunity Service\nSalvation Army: Toys for Tots\nLone Star College: College Activities"