b"JOHN H. SMITH\nP.O. Box 1673\x01 Callahan, FL 32011\x01 (800) 991-5187 \x01 info@greatresumesfast.com\n\nSENIOR SALES MANAGER \xe2\x80\x93 ACE, GLOBAL & INTERNATIONAL TRAVEL BUSINESS\nREVENUE EXPANSION \x01 MARKET SHARE GROWTH \x01 KEY ACCOUNT MANAGEMENT\n\n\x01\x01\x01\n\nAward-winning sales leader in the New Jersey hospitality market, who ranks among the top 5 sales managers across all\nNew Jersey Marriotts. Nearly a decade of experience, capped by successes with the #1 student group company in the\nU.S., and the #1 travel operator bringing world travelers to the region. Verifiable record of delivering over-and-above\nsales quotas. Aggressive in prospecting and cultivating new business, while maintaining long-term relationships with\ncurrent accounts. Finesse interfacing with vendors: travel operators, student group leaders, travel agencies, meeting and\nconvention agencies, and incentive houses. Unparalleled customer relationship management skills. Bilingual: English and\nSpanish.\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\nStrategic Sales & Marketing\nBusiness Travel Sales\nDomestic & International Leisure Travel Sales\nCompetitive Positioning\nStrategic Pricing\n\nP\n\nROFESSIONAL\n\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\xe2\x80\xa2\n\nHotelligence\xc2\xae Data Analysis\nCompetitive Bidding\nContract Negotiations\nVendor Relations\nGuest Relations\n\nHISTORY\n\nNEWARK MARRIOTT, Newark, NJ\nSenior Sales Manager, International Sales\n\n2009 \xe2\x80\x93 Present\n\nRecruited to this #1 revenue-generating hotel for all of Marriott Worldwide, New Jersey's largest full-service property,\nwith 2,200 rooms and 160,000 sq. ft. of meeting space. Joined 3-member team driving $15 million in ACE business and\n$10 million in International Group and Domestic Group Travel business. Directly responsible for Asian, European, and\nLatin American markets as well as select domestic accounts.\n\x02\n\x02\n\x02\n\x02\n\nRanked among top 5 sales managers across all New Jersey Marriott, collectively delivering $250 million+\nannually, and awarded 2011 \xe2\x80\x9cMarriott Worldwide Sales Team of the Year.\xe2\x80\x9d\nAccomplished ~50% over revenue quota for 4 consecutive trimesters, garnering Marriott Worldwide nomination\nfor Circle of Excellence Award.\nCaptured largest student group company in U.S. from key competitor and expanded account by nearly $2 million.\nManaged extended sales cycle, and promised and delivered competitive rates and expedited response time.\nMagnified 7x ACE business from largest tour operator bringing world travelers to New Jersey, growing that\naccount from 2,200 rooms to 15,000 annually. Presented revenue model with incentives to win share spread\naround city.\n\nMARRIOTT NEWARK AIRPORT, Elizabeth, NJ\nBusiness Travel Sales Manager\n\n2009 \xe2\x80\x93 2010\n\nRejoined this full-service, 450-room property 1 year into national economic decline and subsequent compression of\nbusiness travel sector. Therefore, challenged to cultivate local and corporate business travel accounts, as well as all ACE\nand consortia business, which comprises ~35% of transient rooms budget and ~28% of overall rooms budget. Scope also\nencompassed training newly hired Sales Manager at Hampton Suites Montvale.\n\x02\n\x02\n\nExpanded business travel account prospect list 50%, pinpointing and leveraging Hotelligence\xc2\xae insights and\naggressively soliciting local companies.\nGrew ACE market. Renewed focus on this segment, which had lulled due to perception of airport hotel not being\n1st choice for leisure travelers. Offered strategic pricing to gain share.\n\n\x0cMARRIOTT RESORT, White Plains, NY\nSales Manager\n\n2007 \xe2\x80\x93 2009\n\nIncreased accounts from 4\xe2\x80\x94upon joining 1 year after opening\xe2\x80\x94to 30 accounts in just 6 months. Served as sole Sales\nManager at this 200-room, focused-service property. Defined and implemented strategy to capture all market segments:\nACE, group, and travel business.\nMARRIOTT NEWARK AIRPORT, Elizabeth, NJ\nBusiness Travel Sales Manager\n\n2006 \xe2\x80\x93 2007\n\nRecruited to maintain and expand the portfolio of business accounts. Captured key customers including UPS, Unilever,\nand Jersey\xe2\x80\x99s Stadium Association.\nHAMPTON INN, Philadelphia, PA\nBusiness Travel Sales Manager\n\n2005 \xe2\x80\x93 2006\n\nSolicited and managed local and corporate negotiated business travel accounts at this full-service, all-suite property with\n300 rooms, as well as consortia and government business.\nSHERATON RESORTS, Newark, NJ\nGuest Service Agent\n\n2004 \xe2\x80\x93 2005\n\nConducted efficient guest check-ins and check-outs, and serviced all guest needs. Served all shifts: morning, midday,\nevening, and overnight. Maintained current, accurate front office reports.\nBEST WESTERN \xe2\x80\x93 Vestal, NY\nRotational Management Intern\n\n2003 \xe2\x80\x93 2004\n\nCompleted training at this full-service, 175-room property in several aspects of hotel management: housekeeping, front\ndesk, sales, night audit, and food & beverage.\n\nE\n\nDUCATION\n\nT\n\nRAINING\n\nT\n\nECHNOLOGY\n\nMASTER CERTIFICATION, Essentials of Hospitality Management \xe2\x80\x93 Potsdam University, Potsdam, NY 2009\nBACHELOR OF ARTS, Spanish & Hispanic Studies \xe2\x80\x93 Fordham University, Bronx, NY\n2006\nMinor: Peer Education in Human Relations\nYellow Key, Junior Honor Society, Senior Honor Society\n\nCorporate Global Travel Expert (CGTE) Certification\nMarriott Sales College (Honor Roll)\n\nMicrosoft Office, Delphi Sales & Catering, Marriott\xe2\x80\x99s OnStar Reservations\n\nA\n\nFFILIATIONS\n\nNew Jersey International Travel Association, Sites Committee Chair\n\n2009\n\n\x0cFordham University Board of Trustees, Junior Board Member\nSearch Committee Member, Associate Dean of Intercultural Affairs, Fordham University\n\n2003, 2005\n2002"