b'ROBERT M. ECKERD, MBA, PMP\n12345 East Oaks Drive | Bangor, ME | 877-875-7706 | info@greatresumesfast.com\nCERTIFIED PROJECT MANAGEMENT PROFESSIONAL\nRevenue Enhancement \xe2\x80\x93 Productivity \xe2\x80\x93 Quality Improvement\n12+ years of broad-based project management expertise with international specialization;\ndedicated advocate for change to identify, support and enhance business value from concept to completion.\nVersatile, bilingual project manager with expertise driving projects and leading cross-functional teams to\nconsistently meet key program deliverables. Adept at maintaining focus on achieving bottom-line results while\nformulating and implementing advanced technology and business solutions to meet a diversity of needs. Exemplary\ncommunication and attention to detail to exceed customer expectations and maintain high levels of client\nsatisfaction.\nCORE KNOWLEDGE & SKILLS\n\xe1\x82\xb9 PMI Project Methodologies\n\n\xe1\x82\xb9 Budget Control\n\n\xe1\x82\xb9 Critical Path Analysis\n\n\xe1\x82\xb9 Process Engineering\n\n\xe1\x82\xb9 Scope Definition\n\n\xe1\x82\xb9 Business Case Assessment\n\n\xe1\x82\xb9 Six Sigma\n\n\xe1\x82\xb9 SDLC & UML Framework\n\n\xe1\x82\xb9 Quality Assurance\n\n\xe1\x82\xb9 Technology Integration\n\n\xe1\x82\xb9 ITIL Framework\n\n\xe1\x82\xb9 Conflict Resolution\n\n\xe1\x82\xb9 Cross-Function Leadership\n\n\xe1\x82\xb9 Lifecycle Development\n\n\xe1\x82\xb9 Change Management\n\nSELECTION OF PROJECT MANAGEMENT ACHIEVEMENTS\nDelivered Proof of Concept Hyper-V R2 to both BBK and Kutxa (major banks in Spain) which subsequently led to the\ncontracting of full-blown projects valued at \xe2\x82\xac97,000 and \xe2\x82\xac78,000 respectively. The projects resulted in an estimated\ncost savings between \xe2\x82\xac250,000 and \xe2\x82\xac300,000 over a period of three years.\nSalvaged a mismanaged project at EMT Madrid (Empresa Municipal de Transporte) , bringing it to a successful close\nafter being over in terms of both budget and time by 26% and 40% (in terms of EVA) respectively with minimal\nsubsequent loss.\nLeveraged corporate shared services resources to realize a 20% decrease in IT operations expenses for the ABC\nRadio Division, while increasing service uptime and reducing user impact.\nOversaw the implementation of the Microsoft Operations Framework in production to streamline processes,\nidentify inefficiencies, and realize cost savings to increase the ABC Radio Division\xc2\xb4s ROI for IT assets.\nPerformed a study demonstrating the utility and cost saving of 16% by utilizing an internal help desk as opposed to\nan outsourced solution.\nIntegrated ABC radio division with Disney infrastructure, reducing redundancy, cutting costs and finishing ahead of\nschedule and under budget with zero downtime for users.\nDirected the Windows Server 2003 Upgrade Initiative, upgrading 130 data center servers to Windows 2003 Server,\nrealizing the increased utility of the more powerful operating system.\nCompleted an active directory project for oldest financial institution in Spain; consolidated domains in addition to\nutilizing the latest Microsoft technology to save the bank \xe2\x82\xac22,ooo /month by reducing downtime and increasing\nsystem uptime 7 hours per month.\n\n\x0c2 | ROBERT M. ECKERD, MBA, PMP\nPROFESSIONAL HISTORY\nCONSULTANT\n2007 - Present\nConfidential Company\nMadrid, Spain\nConducted Project Management duties including planning, managing of deliverables, tracking of critical path,\nmanaging risk, reporting status to project stakeholders, conducting status meetings and distributing minutes,\nsecuring and evaluating assigned resources, controlling budget constraints, ensuring completion of scope for\nmidsize IT infrastructure projects (valued at \xe2\x82\xac25,000 to \xe2\x82\xac250,000) contracted to IECISA by third-party clients.\nPROJECT MANAGER\n2003 - 2007\nConfidential Company\nDallas, TX\nExecuted enterprise-level initiatives to integrate the ABC Radio Division into the Walt Disney Shared Services\nOrganization. Presented detailed information on the current state of the division, defined the scope of the projects\nincluded in the initiative, served as a liaison between the division and various Disney IT organizations, planned the\nexecution of projects, managed resources assigned to the projects, tracked critical path, reviewed project plans,\nimplemented corrective measures, mitigated risk, built relationships between business units and reported status to both\ndivision and corporate executives.\nSTRATEGIC SENIOR ENGINEER\n2001 - 2003\nConfidential Company\nNew York, New York\nMaintained primary data center operations while serving as project lead for various enterprise-level projects.\nManaged Exchange, Counterpoint and desk-side support. Point of contact for issues escalated from the field staff.\nArchitected distributed network services including TCP/IP, DHCP, AD Integrated DNS, and Group Policies (GPOs).\nSUPPORT SERVICES MANAGER\n2001 - 2003\nConfidential Company\nDallas, TX\nCreated and trained a six-member help desk which served as the first point of contact for clients requiring technical\nsupport. In addition to managing the help desk, volunteered to participate in several enterprise-level initiatives to\nenhance end user experience while decreasing TCO.\nCONSULTANT\n1997 \xe2\x80\x93 2000\nConfidential Consulting\nDallas, TX\nImplemented framework for the planning, rollout, and implementation of various enterprise level software and\nhardware solutions for Occidental Petroleum Company. Trained staff in various applications utilized to administer\nthe network.\nPROFESSIONAL DEVELOPMENT\nUniversity of Texas at Dallas \xe2\x80\x93 Dallas, Texas\nMaster\xe2\x80\x99s in Business Administration with concentration in Management Information Systems\nBachelor of Science in Business Administration\nPROJECT MANAGEMENT INSTITUTE (PMI) \xe2\x80\x93 Dallas, Texas\nProject Management Professional (PMP)\nProject Management Professional Exam Review University of Texas at Dallas Executive Education\nTECHNICAL CERTIFICATIONS\nMicrosoft Certified Systems Engineer (MCSE)\nCitrix Certified Administrator (CCA)\nPremier Access Certified\nPROFESSIONAL MEMBERSHIPS\nProject Management Institute (PMI), American Society for Quality (ASQ), National Society of Hispanic MBAs (NSHMBA)'