b'Call Center Supervisor Resume\nRichard Anderson\n1234, West 67 Street,\nCarlisle, MA 01741,\n(123)-456 7890.\nSummary of Qualifications\nWide experience in call center supervision of major financial institutions. Technically\nsmart with strong experience in telephony system technology. Possess excellent coaching,\nmotivational and leadership skills. Extensive interviewing and hiring experience and\nmaintained a consultative coaching style. Set up performance goals to meet sales target,\nefficiency levels and quality assurance standards.\nCore competencies include:\n\xef\x82\xb7Driving the development of high performance and superior customer service.\n\xef\x82\xb7Creating and team that supports client programs, service and products effectively.\n\xef\x82\xb7Recruiting, developing/training, coaching, motivating, retaining and evaluating\nqualified staff.\n\xef\x82\xb7Ensure service levels are satisfied by leading floor management and workflow\ndistribution.\n\xef\x82\xb7Maintaining talk/wrap time, service, data and both customer and client satisfaction\nlevels.\nProfessional Experience\nV.A.C.S. Houston, TX\nCall Center Supervisor\n\xef\x82\xb7Supervised and motivated 300 staff of call center, as team leader.\n\xef\x82\xb7Provided technical support and customer service excellence on telephony systems.\n\xef\x82\xb7Implemented a system and call scripts to aid the efficient management of call\nvolume.\n\xef\x82\xb7Conducted hundreds of interviews for to complete the responsibility of recruiting\nover than 175 employees.\nAffiliated Computer Services, Houston, TX\nCustomer Care Representative\n\xef\x82\xb7Represented home and third party national catalog companies shipping networks\n\n\x0c\xef\x82\xb7Provided high quality customer service with a high volume central processing and\ndistribution center.\n\xef\x82\xb7Collected payments and customer demographics on orders placed.\n\xef\x82\xb7Answered to customer inquires and calls regarding warranty issue and product\norders.\n\xef\x82\xb7Kept appraised of services, products, warranties and promotions.\n\xef\x82\xb7Efficiently and accurately input data using the exception alpha-numeric\nkeyboarding skills.\n\xef\x82\xb7Facilitated and expedited the escalation of customer service issues.\nEducation\nUniversity of Texas, Dallas, TX\nHigh School Diploma\nComputer Skills\nMS Word, PowerPoint and Excel; telephony and proprietary call center systems.'