b'Customer Service Resume Templates\n\nTan Kumar Ali\n\nAddress & Contacts\n\nPersonal Details\n\nBlock 225 Ang Mo Kio Ave 1\n\nAge:\n\n#08-468\n\n19\nDOB:\n\n1 March 1982\n\nSingapore 569225\n\nNationality:\n\nSingaporean\n\nTel: 453-6511\n\nMarital Status: Single\n\nHP: 9-651-2123\n\nDriving Licence:\n\nclass 3\n\nE-mail : Tan@magix.com.sg\nWebsite: http://www.Tan.personal.com\n\nCAREER OBJECTIVE\n\nTo pursue a career in Business & Commerce with focus on\nSales & Marketing with special emphasis on client & customer\nservices & needs assessment.\n\nEDUCATION\nNanyang Polytechnic\nJul 1998 to Jun 2001\n\nDiploma in Marketing with Merit\nObtained A\xe2\x80\x99s in 5 out of 10 Marketing modules.\nAwarded a Book Prize for Marketing Management in 2nd Year.\n\nSin Ming Secondary School\nGCE \xe2\x80\x9cO\xe2\x80\x9d level (Science Stream)\nObtained a Distinction in E Maths and Credits in English\nJan 1994 to Dec 1997\n\nLanguage, Mother Tongue, Chemistry, Physics, Add Maths and\nGeography\n\nSales Assistant, Mito Marina\nWORK EXPERIENCE\n\nAssigned to the Stationery dept \xe2\x80\x93 assisted in merchandising,\nstock taking & housekeeping\n\nMay 2000 to Jun 2000\n\nJanice Lim / Page 1 of 5A\n\nAchievements: was commended and given a testimonial for\ngood work performance and positive attitude.\n\n\x0cMay 1999 \xe2\x80\x93 Jun 1999\n\nAdministrative Assistant, Pico Art Int\xe2\x80\x99l Pte Ltd\nAssisted in general administrative work in Marketing dept.\n\nAchievements: helped the marketing dept to create a marketing\nlibrary and database to store marketing related materials.\n\nSales Assistant, Mito Marina\nAssigned to the Toy dept \xe2\x80\x93 assisted in merchandising, stock\nNov 1998 \xe2\x80\x93 Dec 1998\n\ntaking & housekeeping\n\nAchievements: received very good customer feedback in\nhelping customers locate their items through special orders.\n\xef\x82\xb7\n\nIT Competency \xe2\x80\x93 proficient in MS Word, PowerPoint, Excel\nand SPSS\n\n\xef\x82\xb7\nWEB-CENTRIC SKILL\n\nWeb-centric Competency \xe2\x80\x93 able to design web page using\nFrontPage and Microsoft Composer\n\n\xef\x82\xb7\n\nIT Research Competency - proficient in the use of Internet\nand on-line retrieval systems for information research\n\nNippon Travel, Tokyo, Japan\n\xef\x82\xb7\n\nAttached overseas for 12 weeks under NYP\xe2\x80\x99s Overseas\nIndustrial Placement Program (OIPP) \xe2\x80\x93 attached to Nippon\nTravel, Tokyo, Japan.\n\nOVERSEAS INDUSTRIAL\n\n\xef\x82\xb7\n\nPLACEMENT PROGRAM\n\nAssisted as a Guide Assistant and itinerary planning as part\nof my project work there\n\n(OIPP)\nJan 20001 \xe2\x80\x93 Mar 2001\n\n\xef\x82\xb7\n\nAttached to Teaching Enterprise Project (TEP) for one\nsemester in 2nd year of diploma \xe2\x80\x93 attached to the various\nBusiness Centres within campus such as Marketing\nServices Centre (MSC), Tour & Travel Centre (TTC), and\n\nTEACHING ENTERPRISE\nPROJECT (TEP)\nATTACHMENT\n\nBusiness Process Outsourcing Services (BPOS)\n\xef\x82\xb7\n\nInvolved in a client\xe2\x80\x99s market research for SMRT and\nbusiness process mapping for a local insurance company.\n\n1999 - 2000\n\nJanice Lim / Page 2 of 5A\n\n\x0cJanice Lim / Page 3 of 5A\n\n\x0cCOURSE PROJECTS (SBD,\n\nSuccessfully completed and presented group projects for\n\nIB & SPECIAL PROJECT)\n\nmodules such as :\n\xef\x82\xb7\n\nSmall Business Development (SBD)\nProject Title: \xe2\x80\x9cSetting up a One-Stop Computer Shop in\nSuntec\xe2\x80\x9d\n\n\xef\x82\xb7\n\nInternational Business II (IBII)\nProject Title : \xe2\x80\x9cE-commerce: Marketing in a borderless world\nin the service industry\xe2\x80\x9d\n\n\xef\x82\xb7\n\n*Special Project\nProject Title: \xe2\x80\x9cCustomer Relationship Management in Ken\nAir\xe2\x80\x9d\n\n(Course projects are available for viewing)\n\n*This is offered to selected better performing students only.\nCUSTOMER\n\nSuccessfully completed Customer Relationship Management\n\nRELATIONSHIP\n\nmodule which included 10 hours of practical sessions in the CRM\n\nMANAGEMENT (CRM)\n\nCall Centre Laboratory.\n\nCORE CURRICULA\nACTIVITIES\n1999 \xe2\x80\x93 2001\n\nEditor - School of Business Management Students\xe2\x80\x99 newsletter\nSecretary - Nanyang Polytechnic Students\xe2\x80\x99 Union\nParticipated in inter-diploma debate (1999) \xe2\x80\x93 preliminary and\nsemi-final\nAssisted in NYP Open House (1998 & 1999)\n\nPatrol Leader - Girl Guides\nMember of school volleyball team \xe2\x80\x93 represented school in\n1994 - 1997\n\nNational competition \xe2\x80\x93 clinched 2nd prize in 1996\nClass Monitor \xe2\x80\x93 1996 & 1997\n\nJanice Lim / Page 4 of 5A\n\n\x0cINTERPERSONAL SKILLS\n\n\xef\x82\xb7\n\nLearned the importance of tact in Sales Assistant job.\nCommended by Sales Supervisor for diplomacy with\ncustomers and staff.\n\n\xef\x82\xb7\n\nLearned the importance of team player when working on\nprojects with various teams.\n\n\xef\x82\xb7\n\nLearned real life working experience during overseas\nattachment and TEP\n\n\xef\x82\xb7\n\nLearned to question, listen and present during class tutorial\nand discussion.\n\n\xef\x82\xb7\n\nLearned Japanese as a foreign language during 2 nd year.\n\nEnglish and Mandarin (Spoken & Written)\nLANGUAGE PROFICIENCY\n\nJapanese (Beginner)\n\nINTERESTS\n\nDeveloped a strong interest in health and physical fitness while\nstudying in the Polytechnic. Enjoy swimming and trekking.\n\nMrs Evelyn Tan\nREFERENCES\n\nLecturer\nSchool of Business Management\nNanyang Polytechnic\nTel : 550-1111\n\nMr David Lee\nSales Supervisor\nMito Marina\nTel : 565-4332\n\nJanice Lim / Page 5 of 5A'