b'BPO Solutions Architect Resume Template\n\nDwight G. Gaylord\nHudson St., Buffalo, NY\nPhone: (718) 909-0991\ngaylrod_dg@ycmail.com\nObjective\nTo work as senior BPO Solutions Architect for an outsourcing company.\nSummary of Qualification\n\xef\x82\xb7\n\n11 years of experience as a solutions architect with the last 5 years in a BPO company.\n\n\xef\x82\xb7\n\nExcellent organizational and computational skills\n\n\xef\x82\xb7\n\nExcellent verbal and writing communication skills.\n\nCareer Experience/Job History\n1999 \xe2\x80\x93 Present: BPO Solutions Architect, Accenture, NYC\n\xef\x82\xb7\n\nWork closely with client outsourcer to capture all pertinent information behind the business\nprocess including automated systems, policies, decisions support systems, procedures and\ncoordinating requirements with external offices and departments.\n\n\xef\x82\xb7\n\nWork with Account Managers in developing the BPO solution prior to presenting to clients for\napproval.\n\n\xef\x82\xb7\n\nWork with overseas Accenture centers to brief BPO mobilization managers to identify local\nrequirements and gather cost information for correct client billing\n\n\xef\x82\xb7\n\nModify and adjust solutions plan according to realities in project management\n\n1999 \xe2\x80\x93 2003: Systems Architect, Dunes Systems Solutions, Ltd.\n\xef\x82\xb7\n\nWork with programmers, network engineers and clients in defining the technical and functional\nspecification in developing and customizing application systems.\n\n\x0cEducation\n1999 \xe2\x80\x93 present: various in house seminars and trainings in solutions architecting\n2000 \xe2\x80\x93 2001: Masters in Mathematics, Salus University, Elkins Park\n1996 \xe2\x80\x93 1999: BS in Computer Science, UCLA\nProfessional references to be furnished upon request'