b'JOHN H. SMITH\nP.O. Box 1673\x01 Callahan, FL 32011\x01 800.991.5187\x01 info@greatresumesfast.com\n\nIT Project Manager\nVersatile and hands-on Project Manager who leads teams to design and implement successful IT projects that align\nbusiness and IT objectives and deliver rapid results\nProject Management | Strategic Planning | Business Process Design\nEnergetic, driven, and accomplished Project Manager with a track record of success in managing complex IT modernization and\nsystem integration projects. Sophisticated software development and engineering skills with genuine enthusiasm for resolving\nbusiness challenges through technical innovation. Solutions driver who bridges the gap between business and technology while\nenvisioning the bigger picture. Devises strategies to align multiple disciplines, coordinating efforts between business groups and\ndriving complex systems integration for robust, high-quality systems that solve business problems and provide business results.\n\x02\n\x02\n\x02\n\x02\n\x02\n\nIT Infrastructure & Standardization\nBusiness Transformation Solutions\nLarge-Scale Project Management\nRisk Management & Risk Mitigation\nAnalytical Problem Solving Abilities\n\n\x02\n\x02\n\x02\n\x02\n\x02\n\nStrategic Planning & Tactical Execution\nBusiness Continuity & Systems Security\nBudget Management & Cost Containment\nLeadership & Performance Enhancement\nTeam Collaboration, Coaching, & Motivation\n\nProfessional Highlights\n\xe2\x99\xa6\n\xe2\x99\xa6\n\xe2\x99\xa6\n\xe2\x99\xa6\n\nLed and implemented complex projects and Global teams\xe2\x80\x94mitigated risks, managed requirements, and worked\nwith project stakeholders while managing expectations at the department and project levels.\nTrusted leader known and respected for leading successful change in projects and building credibility with executive\nteams and staff.\nTop-performing leader with record of implementing successful call center operations and IT services initiatives that\nincreased efficiencies, reduced expenses, and increased customer and associate satisfaction.\nDirected the relocation of a regional data center and company regional office from Japan to Thailand; devised\nstartup planning and managed operations within given resources, time, and budget.\n\nProfessional Experience\nBrinkley Insurance Company Ltd.; Japan (2008\xe2\x80\x942012)\nVP of Information Technology\xe2\x80\x94Asia Pacific\nProject Management | Customer Service | Infrastructure Virtualization\nTop-performing senior leader and Project Manager with consistent promotional career track supporting a wide range of Global IT\nservices including Networking, Infrastructure Support, Data Center, Help Desk, and Technical Support. Determine and adapt\nbusiness requirements to IT solutions that support the business needs of 3,500 users in Asia Pacific across the IT infrastructure,\nsupporting users to increase efficiency of business operations. Maintain strong vendor relationships, develop statement of work\nand implement strategic negotiations for improved services.\n\xe2\x80\xa2 Managed global teams including up to 10 direct and indirect reports; developed staffing plans, managed workloads,\ndefined deliverables, hired resources, conducted performance reviews, and ensured compliance with established\ncompany policies.\n\xe2\x80\xa2 Captured 60% in cost savings through a virtualization project that substantially reduced the carbon footprint from over 15\nservers to less than 5 servers supporting the entire Asia Pacific region.\n\xe2\x80\xa2 Spearheaded the One Notes Server consolidation and migration project\xe2\x80\x94reduced server usage from 9 One Notes\nservers to only 1 server; improved performance and reduced maintenance efforts of engineering staff.\n\xe2\x80\xa2 Championed a new, virtual support team for level II support\xe2\x80\x94provided Regional support and substantial cost-savings.\nPacific Regional Ltd.; Japan (2007\xe2\x80\x942008)\nIT/BUSINESS INTEGRATION MANAGER\xe2\x80\x94Asia Pacific\nGlobal IT Strategy | Resource Management | Cross-Functional Leadership\nDirected Level I and Level II Help Desk support team\xe2\x80\x94managed, trained, and monitored cross-functional team of 10 members.\nDesigned and developed IT strategy to support a Regional user base of more than 1,500 users throughout Japan, Beijing,\nShanghai, Hong Kong, Australia, and India. Managed a 4-month training and project collaboration to support an integrated\nsoftware SAP solutions initiative to implement at 9 facilities in Asia Pacific.\n1|Page\n\n\x0cJOHN H. SMITH\n800.991.5187\x01 info@greatresumesfast.com\nBNX South Pacific Assurance Co. Ltd., Japan (2006)\nREGIONAL MANAGER, IT Service Delivery\xe2\x80\x94Asia Pacific\nIT Strategy | Risk Management | Regional IT Support\nLed a team of 45 Level I and Level II help desk support team members providing outstanding quality IT services to 10 countries\nthroughout Asia Pacific and serving a user base of more than 2,000. Developed IT strategy to enable growth and scalability while\nminimizing costs and potential risk.\nCanon Tech Solutions Ltd.; Japan (2001\xe2\x80\x942005)\nPROJECT MANAGER\xe2\x80\x94Asia Pacific\nProject Management | Stakeholder Management | Customer Service\nTop-performing Project Manager leading strategic initiatives including business process automation, ERP systems implementation,\nand infrastructure projects for high-end clients such as KRS Tech Ltd, Asia Pacific Ltd., International Link (Japan) Co. Ltd., and\nGrand Primo Ltd. Led and monitored several projects with varying levels of complexity; identified and mitigated potential risks,\ndetermined project scope, managed requirements, and managed resources to support internal software development projects.\nMETA Ltd.; Japan (2000\xe2\x80\x942001)\nROLLOUT PROJECT MANAGER/CONSULTANT\nTimeline Management | Change Management | Resource Management\nDirected critical, time-sensitive Windows upgrade project to support Airline Information Systems\xe2\x80\x94integrated 40 offices in the Asia\nPacific region within budget in only 8 months. Managed a cross-functional team of 30 project team members\xe2\x80\x94managed\nschedules, identified and mitigated risks, and managed change control.\nResource Asia Pacific Ltd.; Japan, China (1990\xe2\x80\x942000)\nREGIONAL PROJECT MANAGER/REGIONAL IS/IT MANAGER\xe2\x80\x94Asia Pacific\nERP Implementation | Project Management Best Practices | Project Leadership\nManaged multiple ERP application - Business Planning and Control System (BPCS) projects for manufacturing facilities throughout\nthe Asia Pacific region. Directed on- and off-site teams of analysts and programmers and ensured project activities aligned with\nproject requirements. Identified and mitigated potential risks; determined project scope and managed requirements.\n\xe2\x80\xa2\n\nManaged a team of 8 project team members in the migration and rollout of Asia Pacific nodes for communications network\nin Japan, Hong Kong, Michigan and Brazil.\n\n\xe2\x80\xa2\n\nEnsured Y2K compliance and enhanced overall operational efficiency and business performance through BPCS\nupgrade\xe2\x80\x94led migration to multiple Asia Pacific locations.\n\n\xe2\x80\xa2\n\nLed the consolidation of five AS/400s locations to main AS/400 in Japan with migration of BPCS and various AS/400\napplications; the consolidation provided cost savings in resources and security management.\n\n\xe2\x80\xa2\n\nImplemented cutting-edge IT and Voice infrastructure for new building facilities for the Japan regional office and\nmanufacturing facility.\n\n\xe2\x80\xa2\n\nEstablished large, high-performance IT teams in the Japan regional office to support IT regional operations and support;\nutilized local resources in Japan to establish cost savings.\n\nEducation, Certification & Affiliation\nBachelor of Business Administration\xe2\x80\x94Management Information systems; State University, Waikiki, Hawaii\nInformation Technology Infrastructure Library (ITIL) Foundations certification, License No. ITIL/HJ445123\nMember, Project Management Institute (PMI), USA\nPMP Training (Project Management Professional), Tech-Pro Consulting Ltd, Japan\n\n2|Page'