b'Retail Manager Resume Sample\nMAY MARTINEZ\n27 Legacy Rd. #44\nSometown, CA 94022\n(555) 555-5555 | mmart@somedomain.com\nAward-Winning Retail Manager\nBig box-experienced store manager whose 15-year career with Fortune 500 retailers has been\ndistinguished by accelerated advancement, awards (including being named ABC Stores\'\nSouthern CA "Store Manager of the Year" in 2007) and goal-surpassing performance-to-plan.\n\xef\x82\xb7Successful in both startup and turnaround management roles -- have propelled multiple stores to\n#1 in sales and customer satisfaction district-wide while simultaneously lowering shrink and staff\nturnover to all-time lows.\n\xef\x82\xb7Comprehensive background leading all aspects of retail operations (e.g., P&L, merchandising,\nsales, customer service, inventory, personnel and payroll management) reinforced by bilingual\nfluency in Spanish and extensive retail management training.\nKey Skills\n\xef\x82\xb7 Customer\nRetail Store\nService\nOperations\nExcellence\n\xef\x82\xb7 Teambuilding/Training/Supervision\nP&L Management\n\xef\x82\xb7 Inventory\nBudgetingManagement\n& Cost Controls\n\xef\x82\xb7 Merchandising\nShrink Reduction/Loss\nStrategies\nControl\nAwards\nStoreStores,\nABC\nManager\n2008\nof the Year\n\n#1 in Stores,\nABC\nSales 2008\n\nPinnacle\nLoss\nPrevention\nAward Excellence | ABC Stores, 2006\n\nXYZ\nService\n#1\nCustomer\nCorp.,\nExcellence\n1999\nSatisfaction\nand\nAward\n2001in District | XYZ Corp., 2003\nDepartment Manager of the Quarter\nWork Experience\n\n\x0cStoreSTORES,\nABC\nManager |INC.\n2006 to present\nLong Beach\n/ Los\nAngeles,\nCA to 2006\nAssistant\nStore\nManager\n| 2004\nLeading discount retailer in the U.S.,\n\xef\x82\xb7 Promoted to oversee startup and daily operations for new ABC Stores Supercenter in Long Beach following superiorranked #2 on the Fortune 500.\nrated performance as assistant manager in the #1-ranked store in Los Angeles.\n\xef\x82\xb7 Manage a $38M, 200-employee, big-box location; direct all departments (hard lines, soft lines and grocery/perishable\nlines)\n\xef\x82\xb7 Enforce sound merchandising and loss control strategies\n\xef\x82\xb7 Execute corporate programs, promotions and policies\n\xef\x82\xb7 Drive optimal customer satisfaction, associate productivity and P&L results\n\xef\x82\xb7 Key Results:\n\xef\x82\xb7 Led startup and grand opening of new Supercenter. Exceeded sales and profit goals by up to 8% and 12%,\nrespectively, from first year of opening and in each ensuing year.\n\xef\x82\xb7 Elevated Long Beach store to #1 in sales (2008) out of 58 locations in region, setting new area Supercenter year-end\nsales record of $38M.\n\xef\x82\xb7 Tied for first place among 58 stores for lowest shrink in region in 2008 and earned #1 ranking in this category among\n50 stores in 2007.\n\xef\x82\xb7 Launched award-winning loss prevention programs that proved so successful in deterring theft that they were\nadopted company-wide.\n\xef\x82\xb7 Awarded "Store Manager of the Year" (2008) for Southern CA region as a result of superior sales, profit and\ncustomer satisfaction results.\n\xef\x82\xb7 Excelled in building and motivating management and hourly teams. Developed many entry-level associates to\nleadership positions and quickly became one of the primary trainers of new store managers across the district.\n\xef\x82\xb7 Recognized for key role in elevating Los Angeles store to achieve #1 sales ranking (out of 22 locations) district-wide\nin 2006.\n\n\x0cXYZ CORPORATION\nStore\nManager Trainee\n(Compton)\n| 1998\n| 2003\nLUXURY, INC\nCompton Department\nAssistant\nStore\n/ Burbank\nManager\n/ Inglewood,\nManager\n(Burbank\n(Women\xe2\x80\x99s\nCA/ Inglewood)\nMenlo\nWear,\nPark,\n| Housewares)\n2001-2003\nCA\n| 1996-1998\nThe nation\xe2\x80\x99s\n#2 discount\nchain,\nranked Fortune\n100\nretailer\nof\ndesigner\nDepartment\nSales\nAssociate\nManager\n(Various\n(Housewares/Electronics,\nDepartments)\n| 1994-1995\nInglewood)\n(concurrent\n| 1998-2001\nwith college)\n#28 on the Fortune 500.\nfashions and luxury goods.\n\xef\x82\xb7 Recognized\nAdvanced through\nas onepromotions\nof store\xe2\x80\x99s \xe2\x80\x9crising\nto become\nstars\xe2\x80\x9dstore\n(elevating\nmanager\nsales,\nof $27M\nmargins,\nlocation\nstaff retention\nwith 150+and\nemployees\ncustomer satisfaction by as\nmuch 45%), resulting in selection to complete Luxury\xe2\x80\x99s renowned store manager trainee program.\n\xef\x82\xb7 Provided strategic, operational and fiscal leadership and maintained national presentation/service standards in all\nassigned locations.\n\xef\x82\xb7 Key Results:\n\xef\x82\xb7 Propelled a near worst-to-first turnaround of East LA (Compton) store, transforming one of the district\xe2\x80\x99s lowest\nranked stores (#15 out of 17 in sales with the highest shrink in region) to #2 in sales, #1 in customer satisfaction and\nthird-lowest in shrink.\n\xef\x82\xb7 Assisted Burbank store manager in driving single-year sales growth of 22% (setting a new record company-wide) to\nachieve #1 district sales in 2002.\n\xef\x82\xb7 Reversed Inglewood store\xe2\x80\x99s downward spiral by overhauling systems, processes, training programs and personnel.\nCorrected issues such as internal theft, lagging customer service and poor morale.\n\xef\x82\xb7 Earned four-time honors as "Department Manager of the Quarter," resulting in promotion to assistant store manager.\nEducation\nUNIVERSITY\n1993-1995\nOF SAN DIEGO\nMajor in Business\nSan Diego, CA\n\n\xef\x82\xb7 Customer\nStore Operations\nServiceManagement\n\xef\x82\xb7 Leadership\nGrocery Operations\nand Supervision\nManagement\n\nTechn\n\n\xef\x82\xb7 Merchandising\nInventory & Loss\n& Plan-O-Grams\nControl\n\nology\n\n\xef\x82\xb7 Scheduling\nP&L Statements\n& Payroll Management\n\nand\nLangu\n\nage Proficiencies\n\xef\x82\xb7 Computers: MS Office (Word, Excel, PowerPoint); POS & Inventory Systems\n\xef\x82\xb7 Foreign Language: Fluent in Spanish\nPerformance Review Excerpts\n\xef\x82\xb7 "May is clearly one of the district\xe2\x80\x99s stand-out managers\xe2\x80\xa6my go-to trainer for new\nmanagers\xe2\x80\xa6excels in motivating associates\xe2\x80\xa6 surpassed sales targets for our new Long Beach\nstore from day one\xe2\x80\xa6 delivered the region\xe2\x80\x99s lowest shrink for the past two years\nrunning\xe2\x80\xa6" ~ Greg Mardell, District Manager, ABC Stores Inc. - 2010\n\xef\x82\xb7 "...May\'s success in providing turnaround and change-agent leadership has been\nexceptional...excellent leadership skills...an innovative problem-solver\xe2\x80\xa6understands how to drive\nbottom-line results...her commitment to our company and our customers is truly\ninspirational..." ~ Ray Fisk, District Manager, XYZ Corp - 2003'