b'CURRUCULUM VITAE\n\nSameer ojha\nMail ID: sameer@abc.com\nMob-9000000000/ 8000000000\nABOUT MYSELF\nI am very practical person with an amiable disposition and strong cultural values. I\nstrongly believe in accuracy and precision in whatever I do. I believe I have good\ncommunication skills that would provide transparency and productivity in the\norganization.\n\nEDUCATIONAL QUALIFICATION\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nMadhyamik from W.B.C.S.E in the year of 2005.\nH.S from W.B.B.H.S.E in the year of 2007\nB.Com in the year of 2010 (Calcutta University)\n\nOTHER QUALIFICATION:\xef\x82\xb7\n\nKnowledge in Computer MS-Excel, MS-Windows, MS-Office and well conversant\nwith Internet.\n\nPERSONAL PROFILE:Father\xe2\x80\x99s Name\nAddress\nDate of Birth\nMarital Status\nLanguages Known\nHobbies\nNationality\n\n:\n:\n\n:\n:\n:\n:\n:\n:\n\nLt.S K Ojha\n180 M G Road, 4th Floor,\nKolkata-700000\n10th February 1988.\nMarried\nEnglish, Hindi & Bengali.\nListening Music.\nIndian.\n\nwww.cv-resumesamples.blogspot.com / www.resumemonster.in\n\n\x0cEXPREANCE:Working with ABC BPO (ABC PROCESS) Oct, 2009 to Feb, 2012\nDesignation:-Executive-Operation (11 months)\nKey Accomplishments:\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nHandling customer of prepaid of ABC (KOLKATA & ROWB).\nMeet the Difficulties of customer queries.\nMotivating existing customers to use new & upcoming VAs.\nAchieving all types of targets.\nHandling the GPRS help desk.\nHandling the higher escalation calls. & 3G enquiry calls.\n\nDesignation:- Non-Calling Agent (18 months)\nKey Accomplishments:\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nHandling the higher escalation calls.\nTake Responsibility of enter floor.\nMeet in daily service level and Answering level.\nMeet in floor AHT.\nBreak Management.\nPeople Management.\n\nWorking with ABC BPO (ABC PROCESS) March, 2012 to Oct, 2012\nDesignation: Team Leader.\nKey Accomplishments:\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nHandling a team of 28 Agent\xe2\x80\x99s.\nMeet the Team, Shrinkages and Attrition.\nMeet the team login hours, AHT and Quality.\nTake Responsibility of enter floor.\nPeople Management.\nBreak Management\nMeet in floor AHT\nMeet in daily service level and Answering level.\nAchieving all types of targets.\n\nwww.cv-resumesamples.blogspot.com / www.resumemonster.in\n\n\x0cWorking with ABC (ABC Process) Oct, 2012 to till date\nDesignation: Spoke Officer.\nKey Accomplishments:\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nVerify customer documents.\nActivated customer\xe2\x80\x99s Prepaid new connection.\nPrepare daily MIS.\nHandling Distributor & Customer queries.\nActivation withing TAT.\nPeople Management.\nTraining to distributor and channel partner.\nEscalate any Issue & resolved.\n\nThanks & Regards,\nSameer Ojha\n+91 9000000000\n+91 8000000000\nMail: - sameer@abc.com\n\nwww.cv-resumesamples.blogspot.com / www.resumemonster.in'