b'Carmine Haines\n4569 Freedom Lane\nMokelumne Hill, CA 95245\n(123)-286-9532\n[email]\nJob Objective To secure a position with a reputable company in which to exercise my knowledge and\ntraining as a Bank Service Manager.\nHighlights of Qualifications:\n\xef\x82\xb7 Admirable experience in managing work of retail commercial banking environment\n\xef\x82\xb7 Profound knowledge of bank operations and products\n\xef\x82\xb7 Huge knowledge of bank audit policies and procedures\n\xef\x82\xb7 Remarkable ability to maintain all bank information confidential\n\xef\x82\xb7 Deep ability to interpret bank policies and procedures according to federal and state laws\n\xef\x82\xb7 Good understanding of Bank established policies and procedures\n\xef\x82\xb7 Wide knowledge of business deposit and loan products and processes\n\xef\x82\xb7 Ability to manage time and pressure effectively to insure no loss of efficiency\nProfessional Experience:\nBank Customer Service Manager\nTD Ameritrade, Mokelumne Hill, CA\nOctober 2008 \xe2\x80\x93 Present\n\xef\x82\xb7 Coordinated with various teams and supervised daily cash and teller functions and ensured accuracy in it.\n\xef\x82\xb7 Provided financial advice to customers and maintained knowledge on various products.\n\xef\x82\xb7 Assisted Manager in training and sales initiatives to improve effectiveness of employees.\n\xef\x82\xb7 Implemented sales process with assistance from bank manager and managed all teller operations.\n\xef\x82\xb7 Planned goals for banks and developed strategies for each branch.\n\xef\x82\xb7 Participated in various meetings and conducted periodic sales for same.\n\xef\x82\xb7 Inspected various operations by performing spot checks and performing audits for branches.\n\xef\x82\xb7 Ensured compliance to all bank policies and procedures and documented same.\n\n\x0cSenior Customer Service Supervisor\nFirst American Financial Corporation, MAokelumne Hill, CA\nAugust 2003 \xe2\x80\x93 September 2008\n\xef\x82\xb7 Monitored everyday work of various customer service representatives.\n\xef\x82\xb7 Provided on job training to juniors and assisted in resolving all problems.\n\xef\x82\xb7 Performed audit control on all quality control standards and programs in compliance with banking\nregulations.\n\xef\x82\xb7 Analyzed data, identified trends and provided all findings to management.\n\xef\x82\xb7 Trained staff to provide optimal customer services and performed regular checks on staff to ensure\ncompliance to bank policies.\n\xef\x82\xb7 Maintained records of teller balances and differences accurately.\nLead Customer Service Representative\nOsram Sylvania, Mokelumne Hill, CA\nMay 1998 \xe2\x80\x93 July 2003\n\xef\x82\xb7 Managed everyday activities for office such as account transactions and correspondence with customers.\n\xef\x82\xb7 Monitored cash transaction for banks such as credit handovers and prepared cash shipments records.\n\xef\x82\xb7 Maintained good working relationship with customers and ensured satisfaction with work.\n\xef\x82\xb7 Updated knowledge on all new product line and services offered by bank to facilitate bank goals.\n\xef\x82\xb7 Assisted customers with opening new accounts and safe deposit boxes.\n\xef\x82\xb7 Coordinated with customers and resolved all complex problems.\nEducation\nBachelor\xe2\x80\x99s Degree in Business Administration\nHarding University, Searcy, AR'