b"XXXXXXXX\n\nXXXX\nRichmond VA23238\nH:XXX-XXXX-XXX\nM:XXX-XXXX-XXX\nXXXX@XXXX.XXX\n\nProfessional Summary\n\nDriven and compassionate healthcare professional/manager with over twenty (20) years hands-on experience in fast-paced ambulatory\nsurgery, IV/DME and hospital environments. Organize, monitor and control the business operations of the medical office, reception,\nregistration, billing and collections.\n\n*Possess excellent verbal and written communication skills\n*Good organizational and management skills\n*Knowledge of basic operating, Microsoft Office\n(word, excel, outlook) Quattro Pro, Advantx, SIS, Medical Manager, Office Logic, Counterpoint, some Access, Cognos; AS400;\nMainframe; Vision; Clearinghouses, PCLaw, PCLaw Pro\n*Goal oriented and ability to accomplish tasks within limited time\n*Knowledge of administrative tasks and procedures\n\nSkill Highlights\n\xef\x82\xb7\n\n\xef\x82\xb7\n\nCommunicate with patients\nregarding inquiries and complaints\n\n\xef\x82\xb7\n\nHire and train administrative staff\n\n\xef\x82\xb7\n\nConflict resolution\n\n\xef\x82\xb7\n\nMonitor and evaluate staff performance\n\n\xef\x82\xb7\n\nPatient-oriented\n\n\xef\x82\xb7\n\nOversee payroll\n\n\xef\x82\xb7\n\nPersonal and professional integrity\n\n\xef\x82\xb7\n\nImplement and monitor office policies and\n\n\xef\x82\xb7\n\nRelationship and team building\n\n\xef\x82\xb7\n\nCultural awareness and sensitivity\n\n\xef\x82\xb7\n\nEnsure patient satisfaction\n\nprocedures\n\xef\x82\xb7\n\nEnsure compliance with current healthcare\nregulations, medical laws and ethics\n\n\xef\x82\xb7\n\nPerformed month end closings\n\n\xef\x82\xb7\n\n\xef\x82\xb7\n\nPatient and insurance refunds\n\n\xef\x82\xb7\n\nOversee registration of patients\nSupervise medical billing\n\nPerformed and submitted month\nrequired state reporting\n\nProfessional Experience\nMarch 2008\nto\nCurrent\n\nStony Point Surgery CenterRichmond, VAPatient Financial Services Manager\nCarefully selected, developed and retained qualified staff\nAdministered, directed and coordinated the activities of the business office\n\nDirected the installation of improved work methods and procedures to achieve office objectives\nActively maintained up-to-date knowledge of applicable state and Federal laws and regulations\nProvided thorough supervision for day-to-day operations of business office in accordance with set\npolicies and guidelines\nRegularly evaluated employee performance, provided feedback, assisted, coached and disciplined\nstaff as needed\nEstablished and maintained positive relationships with government regulators, families, other area\nhealth care providers, physicians and community at large\nObserved strict confidentiality and safeguarded all patient-related information\nOctober 2007\nto\nMarch 2008\n\nRichmond Eye AssociatesRichmond, VABilling Manager\n\n\x0cManage a team in billing, collections, coding and scanning of daily charges\nAdministered, directed and coordinated the activities of the billing office\nActively maintained up-to-date knowledge of applicable state and Federal laws and regulations\nProvided thorough supervision for day-to-day operations of billing office in accordance with set policies and guidelines\nObserved strict confidentiality and safeguarded all patient-related information\nPrepare insurance and patient refunds\nEnd of day/month/year closes\n\nSeptember 2006\nto\nJune 2007\n\nGolden VenturesRichmond, VAInsurance/Medicare Billing Manager\nAdministered, directed and coordinated the activities of the insurance/Medicare department\nProvided thorough supervision for day-to-day operations of the department in accordance with set policies and\n\nguidelines\nObserved strict confidentiality and safeguarded all patient-related information\nWorked closely with facilities to ensure accurate billing transactions\nOctober 1998\nto\nDecember 2005\n\nGray Miller Patterson and CodyLancaster, PABookkeeper\nPerformed and managed all accounts receivable functions\nPerformed and managed all accounts payable functions\n\nProcessed all internal check requests\nConducted all phases of billing and time entry\nReviewed and managed all client matters for accuracy in fee splits\nArchived and maintained all closed client ledgers\nMaintained office supplies and all office equipment and maintenance contracts\nPerformed all firm administrative duties (payroll, insurances, 1099's, employee records, tracking CLE's, etc.)\nPrepared weekly and monthly accounting reports for partners\nProcessed weekly draw checks for partners\nManaged general and escrow firm accounts\n\nEducation and Training\n1976\n\nJ.P. McCaskey High SchoolLancaster, Pennsylvania, U.S.High School Diploma: Academic\n\n1976\n\nWillow Street Vocation Technical SchoolWillow Street, Pennsylvania, U.S.High School Diploma: Medical\n\nAssisting\nCoursework in Health Services"