b'JIM NUGENT\n1234 Darkridge Drive \xe2\x80\xa2 Mira Lagos, TX 75054\nHome: 972-459-3333 \xe2\x80\xa2 Mobile: 972-796-6821 \xe2\x80\xa2 jnugent@hotmail.com\n\nSENIOR-LEVEL BUSINESS & IT EXECUTIVE\nUS/ GLOBAL BUSINESS TRANSFORMATION & BUSINESS PROCESS OUTSOURCING\nMake the impossible, possible... Overcome complex business and IT challenges... Salvage and\nstrengthen relationships Rescue bottlenecked, behind schedule, financially off-track projects... Lead\nteams to achieve exceptional results\n\xef\x82\xb7Lead world-class organizations providing expert business transformation services and cutting-edge\ntechnology solutions to major enterprises operating in diverse industries and domestic and\ninternational markets.\n\xef\x82\xb7Hold full P&L accountability for business transformation and business process outsourcing projects\nvalued at $6.5 million.\n\xef\x82\xb7Track record of enabling important Fortune 100 and 500 customer acquisitions and opening\npotential for unlimited revenue.\n\xef\x82\xb7Build and lead cross-functional. Cross-border, multinational teams of 500+ consultants, and IT\nprofessionals.\n\xef\x82\xb7Partner with corporate executive management teams in planning and executing dynamic, enterpriselevel business strategies and initiatives-start-up infrastructures, organizational development and\nculture change.\n\nBUSINESS TRANSFORMATION & IT COMPETENCIES\n\n\xef\x82\xb7 IT & Business Strategy and Execution\n\xef\x82\xb7 Large-Scope Service Delivery & Contract\nManagement\n\xef\x82\xb7 Multimillion-Dollar Revenue Creation\n\xef\x82\xb7 Double-Digit Profit Delivery & Growth\n\xef\x82\xb7 CRM-Contract, Outsourcing, Partnerships\n\xef\x82\xb7 Customer Acquisitions & Contract Wins\n\n\xef\x82\xb7 New Product/ Service Launch &\nManagement\n\xef\x82\xb7 International Team Building & Leadership\n\xef\x82\xb7 Organization/ Operation/ Maturity\nManagement\n\xef\x82\xb7 Startup, Transformation & Culture Change\n\xef\x82\xb7 Process, Performance & Quality\nImprovement\n\xef\x82\xb7 Program/ Profile Management & Program\nRescue\n\n\x0cCAREER OVERVIEW\nASSOCIATE PRINCIPAL (8/01 to Present) eClerx, Austin, TX\nBusiness Transformation | Strategic Business Process Outsourcing | E-Business Technology Solutions\nKey member of eClerx fastest growing business segment-averaging 200% annual growth rate for four\nconsecutive years-holding full P&L accountability for multimillion-dollar web consultancy projects and\nservices contracts. Target and secure new business, negotiate contracts, and provide technical and managerial\noversight to all aspects of client engagements.\nMentor, lead, and develop careers of four management consultants in the US and EMEA, and provide\noversight to team of 200+ in India. Provide advisory services to top-tier client executives (CEOs, COOs,\nCTOs), and establish, strengthen, and manage relationships with internal and external customers.\nLed dynamic internal entrepreneurial project to develop US business infrastructure, including site-selection,\norganizational development, vendor negotiations, technology solutions, and disaster recovery planning to\nboost eClerx competitive position in the emerging e-business marketplace. Report directly to President of\ncompany.\nSelect Achievements\n\xef\x82\xb7Identified, negotiated, and landed 30 international consultancy contracts throughout the US, Europe,\nMiddle East, Africa, and Asia with Dell Inc. Driving annual contract revenue from $125,000 to $6.5\nmillion in four years.\n\xef\x82\xb7Recipient of a "Dell International Staff" award for significant contributions toward the Dell\nEducation product line launch-first vendor representative in segments history to receive the award.\nAwarded the largest portion of eClerx employee shares.\n\xef\x82\xb7Built/ lead team of professionals from 20 to 200+; knowledge engineers, operations SMEs, and\nprocess development experts throughout the US, EMEA and India.\n\xef\x82\xb7Introduced knowledge management philosophy reducing project training period by 33%,\nRestructured shift times reducing employee attrition by 25%. Implemented MS SharePoint Portal\nServer streamlining inter-company email communications.\n\nHEAD OF BUSINESS DEVELOPMENT (1/01 - 6/01) Company Net, Edinburgh, UK\nChosen for special assignment to dramatically improve business development efforts, including vision and\nexecution of market growth initiatives through innovative sales and marketing campaigns involving corporate\nbranding, public relations, media exposure, lead generation, and strategic partnerships. Managed 13 direct\nreports.\nSelect Achievements\n\n\x0c\xef\x82\xb7Credited with achieving Gold Partner status with Microsoft-created first its kind Seminar series in\nScotland to communicate "breaking" Microsoft news to new/ exiting customers. Increased annual\nrevenue by $2 million in five months.\n\xef\x82\xb7Employed Visual Source Safe for code protection and MS SharePoint as company information\npoint.\nACCOUNT EXECUTIVE (1/99 - 1/01) Company Net, E-business Team\nPROJECT MANAGER (8/98 - 1/99) Company Net, Internet Development Team\nDirected full project life cycle of e-business solutions for Fortune 100 and 500 companies encompassing presales analysis, sales, post-sales support, relationship management, project scheduling, and resource allocation\nand utilization. Managed project team comprised of one team leader and 11 developers/ support engineers\ncharged with developing e-business solutions with SQL Server 7, VBScript, JavaScript, HTML, Visio 2000,\nand visual Studio 6 technologies.\nSelect Achievements\n\xef\x82\xb7Led design, development, and deployment of e-business solutions for contract management processbusiness requirements, technical specifications, testing, delivery, user acceptance.\n\xef\x82\xb7Increased client-base for e-business team by 30% in one year. Served as end-to-end consultant for\nFortune 500 customer-delivering e-business consultancy for Castrol Marine customers.\nEARLY CAREER\nAdvanced through personnel management, campaign management, web development, and sales positions over\na variety of disciplines while completing undergraduate and graduate degree studies, including six years\'\nservice with the Royal Air Force.\n\nEDUCATION & CREDENTIALS\nMaster\'s Program in Information Systems\nUniversity of Dundee, Dundee, UK\n\nBS - Behavioral Science\nUniversity of Glamorgan, Treforest, Wales, UK\n\nExchange Program - Dean\'s List\nCentral Missouri State University, Warrensburg, MO\nAssociate Degree-Information TechnologyBridgend\nCollege of Further Education, Brigend, UK\n\nAssociate Degree-Business & Finance\n\n\x0cBarry College of Further Education, Barry, UK\n\nCertified Pricing Professional\nProfessional Pricing Society, Marietta, GA'