b'Jade Cheng\n55 Taylor Road\nAndotown WA 4087\nM: 0400 000 000\nH: 07 2222 2222\nE: jade.cheng@example.com\n\nObjective\n\nI am an efficient customer-focused professional seeking an opportunity where I can use my excellent customer\nservice skills, outstanding communication skills and knowledge of banking systems and products to help solve\ncustomers\xe2\x80\x99 banking issues.\n\nEducation\n\nUniversity of Andotown\nBachelor of Liberal Studies\nGraduated: 2006\n\nPerth WA\n\nAndotown High School\nPerth WA\nHigher School Certificate\nGraduated: 2002\n\nEmployment History\nMarch 2008 \xe2\x80\x93 Present: Service Adviser\nCockatoo Bank\n\nPerth WA\n\nResponsibilities\nService customer enquiries, determine customer needs and provide solutions with regards to their banking\nrequirements\nEducate customers on product options and technology issues\nManage customer and bank privacy\nManage and pass on customer feedback\nEffectively use a variety of computer programs to access customer details and databases, and research options\nData entry\nContinual awareness of compliance requirements \xe2\x80\x93 OH&S and risk management\n\nAchievements\nCustomer Service Award, 4th quarter 2008\nVice President of the Bank Social Club \xe2\x80\x93 coordinated the annual company barbecue with 120 people attending, as\nwell as team sporting activities\nSelected to help coach new recruits\nAugust 2007 \xe2\x80\x93 March 2008: Bank Teller\nParrot Bank\n\nPerth WA\n\nResponsibilities\nServed customers efficiently\nProcessed transactions\nCash handling and balancing with zero errors\nAdvised and educated customers about their options\nUsed a variety of computer programs and applications\n\nBanking customer service adviser sample resume\n\nwww.careerfaqs.com.au\n\n\x0cWorked in a team to achieve targets and positive outcomes for customers and the bank\n\nAchievements\nFormally commended for excellent service\nMade suggestions for customer feedback processes which were taken up by management\nDecember 2006 \xe2\x80\x93 August 2007: Customer Service and Sales\nHemmingway Insurance\n\nPerth WA\n\nResponsibilities\nAnswered incoming customer service enquiries and advised customers\nMade outgoing sales calls to encourage existing customers to upgrade\nUsed a variety of computer programs and applications\nOperated within a team to reach targets\nAssisted with coaching new staff members\n\nAchievements\nCertificate for excellent sales results\nSelected to help coach new recruits\nJune 2006 \xe2\x80\x93 December 2006: Customer Service Representative\nPinkberry Internet Service Provider\n\nPerth WA\n\nResponsibilities\nAnswered incoming customer service enquiries and advised customers\nUsed a variety of computer programs and applications\nProvided basic technical guidance\nReferred customers to appropriate specialist departments\n\nAchievements\nPromoted from outgoing to incoming calls department\n\nQualifications/Certifications\n2006 \xe2\x80\x93 AFSL (Australian Financial Services) Tier 2 Accreditation, Andotown Training Institute, Perth WA\n2005 \xe2\x80\x93 Insurance Accreditation, Andotown Training Institute, Perth WA\n\nSkills\n\nCategory\n\nName\n\nProficiency\n\nYrs\nexperience\n\nComputer\n\nMicrosoft Office \xe2\x80\x93 Word,\nExcel, PowerPoint\n\nAdvanced\n\n10\n\nComputer\n\nInternet Explorer\n\nAdvanced\n\n10\n\nLanguage\n\nMandarin\n\nFluent\n\n20\n\nLanguage\n\nCantonese\n\nConversational\n\n12\n\nInterests\nLatin dancing\nBushwalking\n\nBanking customer service adviser sample resume\n\nwww.careerfaqs.com.au\n\n\x0cNews, current affairs and technology\nLanguages\n\nReferences\nRoss Geneva - Branch Manager\nCockatoo Bank\nEmail: ross.geneva@email.com\nPhone: 07 0000 0000\n\nBanking customer service adviser sample resume\n\nMelinda Ethiope - HR Coordinator\nParrot Bank\nEmail: Melinda@example.com\nPhone: 07 0000 0000\n\nwww.careerfaqs.com.au'