b'Jonathan Burns\n1414 Marcy Drive\n\n\xef\x82\xbf\n\nSometown, CA 90000\n\n\xef\x82\xbf\n\n(714) 555-5555\n\n\xef\x82\xbf\n\njonathanburns@somedomain.com\n\nH U M A N R E S O U R CE S G E N E R A L I ST\n\xef\x82\xae\n\nCertified Professional in Human Resources (PHR) with additional state certification in California\n(PHR-CA) offering a 14-year HR career distinguished by commended performance and proven results.\n\n\xef\x82\xae\n\nExtensive background in HR generalist affairs, including experience in employee recruitment and\nretention, staff development, mediation, conflict resolution, benefits and compensation, HR records\nmanagement, HR policies development and legal compliance.\n\n\xef\x82\xae\n\nDemonstrated success in negotiating win-win compromises, developing teambuilding programs,\nand writing personnel manuals, corporate policies, job descriptions and management reports.\n\nHR SKILLS\n\xef\x82\xae\n\xef\x82\xae\n\xef\x82\xae\n\xef\x82\xae\n\xef\x82\xae\n\nHR Department Startup\nEmployment Law\nFMLA/ADA/EEO/WC\nMediation & Advocacy\nHR Policies & Procedures\n\n\xef\x82\xae\n\xef\x82\xae\n\xef\x82\xae\n\xef\x82\xae\n\xef\x82\xae\n\nStaff Recruitment & Retention\nEmployee Relations\nAlternative Dispute Resolution (ADR)\nBenefits Administration\nHR Program/Project Management\n\n\xef\x82\xae\n\xef\x82\xae\n\xef\x82\xae\n\xef\x82\xae\n\xef\x82\xae\n\nOrientation & On-Boarding\nHRIS Technologies\nTraining & Development\nPerformance Management\nOrganizational Development\n\nPROFESSIONAL EXPERIENCE\nABC COMPANY \xe2\x80\x94 Los Angeles, CA\nProvides voice and data communications systems for small and mid-sized companies.\nHR Generalist, 2002 to Present\nRecruited to help open new company branch in Los Angeles, guiding the startup and management of a\nfull spectrum of HR operations, systems and programs. Worked with senior management to create HR\npolicies and procedures; recruit employees; create group benefits databases; and develop orientation,\ntraining and incentive programs. Manage leave-of-absence programs and personnel records; administer\nbenefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.\nKey Results:\n\n\xef\x82\xae\n\nPlayed a key role in ensuring the successful launch of Los Angeles office. Structured and\nimplemented programs and policies in the areas of training, compensation structures, benefits\npackages, incentives and new-employee orientation.\n\n\xef\x82\xae\n\nFostered a teamwork/open-door environment conducive to positive dialogue across the\norganization. Personal efforts were cited as the driving force behind branch\xe2\x80\x99s employee-retention\nrate of 89% within an industry where high turnover is the norm.\n\n\xef\x82\xae\n\nNegotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages\nannually at both the exempt and nonexempt level.\n\n\xef\x82\xae\n\nBrought workers\xe2\x80\x99 compensation program into full compliance. Instituted preferred providers list\nand trained managers and associates on procedures to follow in case of injury.\n\n\xef\x82\xae\n\nReduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that\ncompany did not pay for benefits for which employees were ineligible.\n\n\xef\x82\xae\n\nWrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA\npolicy and benefits information.\n\n\xef\x82\xae\n\nIntroduced company\xe2\x80\x99s first formal performance review program, creating a flexible and wellreceived tool that was later adopted company-wide.\n\n\xef\x82\xae\n\nRevised job descriptions across all levels and 50+ categories. \xe2\x80\x9cShadowed\xe2\x80\x9d and interviewed\nemployees to construct an accurate picture of the duties and skills required for each position.\n\n\x0cJonathan\nBurns\n\nPhone: (714) 555-5555\n\n\xef\x81\xae\n\nPage Two\n\nPROFESSIONAL EXPERIENCE (CONTINUED)\nDEF COMPANY \xe2\x80\x94 Lake Forest, CA\nLeading home healthcare company employing 4,500 professionals.\nHR Representative, 1997 to 2002\nHR Assistant, 1995 to 1997\nPromoted to fulfill a broad range of HR functions, including recruiting and training employees,\nadministering benefits, overseeing disciplinary action and managing HR records. Co-chaired annual\nflex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated\nhealth fairs to promote employee wellness and performed exit interviews.\nKey Results:\n\n\xef\x82\xae\n\nTrained 25-member management team on interviewing techniques and best practices, conducting\nworkshops and one-on-one coaching sessions that contributed to sound hiring decisions.\n\n\xef\x82\xae\n\nCo-developed company\xe2\x80\x99s first-ever standardized disciplinary procedures and tracking system that\ninsulated company from legal risk and ensured consistent and fair discipline processes.\n\n\xef\x82\xae\n\nDevised creative and cost-effective incentive and morale-boosting programs (including special\nevents and a tiered awards structure) that increased employee satisfaction and productivity.\n\n\xef\x82\xae\n\nReworked new-hire orientation program to include HR information and company resources.\n\n\xef\x82\xae\n\nSaved company thousands of dollars every month by reducing reliance on employment agencies.\nBrought the majority of formerly outsourced recruiting functions in-house to reduce billable\nhours from 200+ to less than 15 per month.\n\nEDUCATION & CERTIFICATIONS\nCALIFORNIA STATE UNIVERSITY \xe2\x80\x94 Northridge, CA\nBachelor of Arts (BA) in Psychology (with honors), 1994\nActivities: Worked concurrently during college as a sales rep and team supervisor for ABC Video Store.\nHR Designations:\n\n\xef\x82\xae\n\xef\x82\xae\n\nPHR-CA (Professional in Human Resources with CA state-specific certification), 2001\nPHR (Professional in Human Resources), 1999\n\nOF NOTE\nProfessional Development:\n\xef\x82\xae Complete ongoing training in the areas of compensation and benefits, employee and labor relations,\nleaves of absence, workers\xe2\x80\x99 compensation and workplace safety/security.\nAffiliations:\n\xef\x82\xae Society for Human Resource Management (SHRM)\n\xef\x82\xae Staffing Management Association (SMA) of Southern CA\nComputer Skills:\n\xef\x82\xae HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP)'