b'Business Administration Finance Resume\nPROFESSIONAL EXPERIENCE\nMeridian Credit Union (formerly Hepcoe Credit Union), Mississauga, Ontario\n2001 - present\nAdministrative Assistant\n\n\xef\x82\xb7Held a key customer focused position at first Hepcoe location in Mississauga, providing first-line support.\n\xef\x82\xb7Acknowledged for tactfully and diplomatically providing exemplary customer service, patiently and\nmethodically working with a demanding clientele to meet their diverse banking needs.\n\xef\x82\xb7Recognized for dealing with an above-average number of customers per day, between 35 and 55.\n\xef\x82\xb7Interacted with clients to inform them of various financial products available through the bank, including\nGICs, RRSPs, RESPs, credit lines, credit cards, foreign exchange, mortgages and loans.\n\xef\x82\xb7Processed cheque, credit card and cash payments through various accounts.\n\xef\x82\xb7Coordinated he schedule for Branch Manager responsible for overseeing the operations of two Meridian\nlocations.\n\xef\x82\xb7Trained as a secondary Customer Service Representative, proving teller support during scheduled\nbreaks and other absences.\n\xef\x82\xb7Planned branch events including Customer Appreciation Days, staff holiday party, employee meetings\nand the high profile RRSP Awareness Campaign.\n\xef\x82\xb7Requested to work on the transition team after merger of Hepcoe and Meridian Credit Unions, tasked\nwith merging customer files and providing updated account records and ATM cards to expanded client\nbase.\nCIBC, Mississauga, Ontaria\n1999-2001\nAdministrative Assistant\n\xef\x82\xb7Provided admin support to a 10 person community banking institution reporting to the Assistant Manager\n- Client Services.\n\xef\x82\xb7Complied and prepared various financial documents for presentation to the customer including:\nmortgages, RRSP and line of credit applications, and long term investments strategies.\n\n\x0c\xef\x82\xb7Interacted with irate and unhappy clients; worked judiciously to resolve their issues and maintain client\nloyalty to CIBC.\nTD Bank, Burlington, Ontario\n1997-1998\nMarketing Secretary\n\xef\x82\xb7Scheduled and coordinated participation at various community events to promote the products including:\ntrade shows, Business After 5 meetings, Chamber of Commerce luncheons and other local opportunities.\n\xef\x82\xb7Prepared various marketing initiatives for the two highly successful products capturing significant\nattention from consumers and media.\n\xef\x82\xb7Oversaw office administration for the 5 person Marketing Department; maintained office supplies,\ncreated client portfolio documentation and acted as relief Receptionist.\n\nEDUCATION & PROFESSIONAL DEVELOPMENT\n\nUniversity of Toronto, Toronto, Ontario, 2009\nDiploma - Qualified Administrative Assistant (Q.A.A)\n\nHumber College, Toronto, Ontario\n2004 - Effective Administration\n2003 - Effective Communication\n2002 - Time Management for Professionals\n\nAFFILIATIONS\n\nAssociation of Administrative Assistants - Toronto Chapter, Toronto, Ontario\nMember 2002- Present\n\nOakville Humane Society\nSecretary, Board of Directors, 2004-2009'