b'Rachel Connors\nWaitress resume\nAREAS OF EXPERTISE\n\nPERSONAL SUMMARY\n\nUp-selling food and drink\n\nA hospitable, presentable and hard working team player who possesses a high\nstandard of personal appearance and hygiene. Always focused on making sure that\nevery guest is served to the highest possible standards by having an outgoing, polite\nand professional attitude towards all patrons. Constantly working hard to ensure that\nguest expectations are met and that their time being served is a memorable\nexperience. Rachel naturally enjoys talking to people and is much experienced in\noverseeing the smooth running of a busy dinning area, and in creating a uniq ue\nrelaxed style and atmosphere. She is now ready for new challenges, and is now\nseeking a suitable position with a reputable and exciting company.\n\nHospitality\n\nWORK EXPERIENCE\n\nHealth & safety\n\nInternational Restaurant - Coventry\nWAITRESS\nJune 2010 \xe2\x80\x93 Present\n\nGuest satisfaction\nServing meals\nLaying tables\nBartending\n\nPROFESSIONAL\nFirst Aid\nGerman Speaker\nFrench speaker\n\nPERSONAL SKILLS\n\nWorking as part of a team that includes mangers, hosts and bar tenders. Responsible for\nwelcoming guests to the restaurant and promoting the food and beverage menu whilst\nserving/delivering food and drinks to guests.\nDuties:\n\xef\x82\xb7 Delivering outstanding food and beverage service to customers.\n\xef\x82\xb7 Greeting all guests, using the guests\xe2\x80\x99 name as often as possible.\n\xef\x82\xb7 Taking orders from guests and offering advice on the menu.\n\xef\x82\xb7 Giving guests an accurate bill then taking payment from them in cash or credit cards.\n\xef\x82\xb7 Ensuring the Cashier Tally Sheets are accurate and any discrepancies are noted and\nsigned by a supervisor.\n\xef\x82\xb7 Adhering to all Licensing Laws and Weights and Measure Acts.\n\xef\x82\xb7 Keeping the Place of Work and surrounding area clean and organized at all times.\n\xef\x82\xb7 Escorting customers to their tables.\n\xef\x82\xb7 Removing dishes and glasses from tables, and taking them to kitchen for cleaning.\n\xef\x82\xb7 Preparing accurate checks that itemize and total meal costs and sales taxes.\n\nDesire to succeed\nWinning work ethic\nCompetitive mindset\nCommunicating\nAttention to detail\n\nPERSONAL DETAILS\nRachel Connors\nDayjob Ltd\nThe Big Peg\nBirmingham\nB18 6NF\nT: 0044 121 638 0026\nM: 0870 061 0121\nE: info@dayjob.com\nDriving license: Yes\n\nFive Star Hotel - Coventry\nCATERING ASSISTANT\nApril 2010 \xe2\x80\x93 June 2010\n\nKEY SKILLS AND COMPETENCIES\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nAbility to recommend Food & Beverage combinations and up-sell alternatives.\nExplaining how food is prepared, describing ingredients and cooking methods.\nComprehensive knowledge of food, wines, spirits, liquors, and champagnes.\nExperience in a previous front of house role.\nExcellent command of the English language.\nAble and willing to work varying shifts including weekends and holidays.\nBuilding a rapport and relationship with customers.\nExperience of working in a 5 star luxury environment.\nEnsuring that customers enjoy their meals and taking action to correct any problems.\n\nACADEMIC QUALIFICATIONS\nNuneaton University 2008 - 2010\nBA (Hons)\nHospitality & Management\nCoventry Central College 2005 - 2008\nA levels:\nMaths (A) English (B) Technology (B) Science (C)\n\nREFERENCES \xe2\x80\x93 Available on request.\n\n\x0cCopyright information - Please read\n\xc2\xa9 This waitress resume template is the copyright of Dayjob Ltd 2012. Jobseekers may download and use this example\nfor their own personal use to help them create their own unique waitress resume. You are most welcome to link to any\npage on our site www.dayjob.com. However this sample must not be distributed or made available on other websites\nwithout our prior permission. For any questions relating to the use of this resume template please email:\ninfo@dayjob.com.'