b'WILLIAM THOMAS\n999 Main Street, Any Town, NY 99999\n(999) 999-9999 mobile\xc2\xb7 email@gmail.com\n\nIT CONSULTANT\n\nProject Management, Client Management, Business Requirements,\nSoftware Design and Testing, Training and Mentoring, Team Development\nPROFESSIONAL PROFILE\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nResults oriented project manager with computer engineering degree and a proven track record\nof on time/on budget project delivery exceeding customer expectations.\nProven problem solver with strong analytical skills with the ability to manage projects from\ninception through deployment in fast-paced, time sensitive environments.\nExtraordinary communicator who effectively interfaces with development teams, clients and all\nlevels of management.\nEnergetic team leader who specializes in building productive and highly motivated teams.\nDomain knowledge in retail, manufacturing, distribution, ecommerce, insurance and financial\nindustries.\n\nAREAS OF EXPERTISE\nProject Management\xc2\xb7 Strategic Planning\xc2\xb7 Risk Management\xc2\xb7 Business Analysis and Process\nReengineering\xc2\xb7 Project Methodologies\xc2\xb7 Object Oriented Analysis and Design\xc2\xb7 UML and Use Case\nAnalysis\xc2\xb7 JAD Facilitation\xc2\xb7 Quality Assurance and User Acceptance\xc2\xb7 Hands-On Development\nExperience\xc2\xb7 Team Development\xc2\xb7 Training and Mentoring\xc2\xb7 C-Level Relations\xc2\xb7 Consensus Building\nPROFESSIONAL EXPERIENCE\nIT Consultant, ABC Inc, Any Town, NY, January 2006 to Present\n\xef\x82\xb7 Troubleshoot AD, Exchange 2003, Blackberry Server and Netware 5.x issues.\n\xef\x82\xb7 Respond to 2nd and 3rd tier requests for AD and Exchange issues using call tracking.\n\xef\x82\xb7 Use AD Scripting techniques to automate AD and Server administration tasks.\nIT Consultant/ Contactor / Analyst, XYZ Corp., Any Town, NY, Jan 2004 to 2006\n\xef\x82\xb7 Oversaw and provided day-to-day technical customer support to over 15 sites for desktop\nsystems, software, hard ware and networks infrastructure.\n\xef\x82\xb7 Acted as direct contact for Vendors., suppliers, and service providers\n\xef\x82\xb7 Designed, constructed the implementation of networks.\n\xef\x82\xb7 Made preventive assessments of networks, computers and servers in order to tune for efficiency.\n\xef\x82\xb7 Oversaw and managed contractor operations.\n\xef\x82\xb7 Researched, tested and implemented new technologies.\n\xef\x82\xb7 Documented emergency recovery plan for network.\n\xef\x82\xb7 Maintained and managed company VOIP phone system.\n\n\x0c\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nServed as a liaison between IT and business groups.\nActed as primary point of contact for employees and customers in support of technical issues.\nInstalled, configured and maintained Windows 2003 server farm.\nProvided tactical and strategic input on overall network planning and related projects.\nSupported, monitored tested and performed troubleshooting on hardware and software\nproblems pertaining to all hardware and software systems.\nInstalled configured and troubleshoot desktop & laptop systems, workstations, servers from\nIBM, Lenovo, Dell, HP and Samsung.\nProvided end user support for LAN and WAN based applications.\nManaged the deployment, maintenance, support and upgrade of desktop PC\xe2\x80\x99s, hardware\nsoftware, operating systems and distributed printers.\nVendor negotiation.\nContractor negotiation and supervisions.\nComputer, Server, IT equipment procurement.\n\nIT Consultant, BCD Inc., Any Town, NY, August 2002 to Jul 2004\n\xef\x82\xb7 Troubleshot and resolved major and minor computer hardware/ software issues.\n\xef\x82\xb7 Installed, maintained, and repaired all computers and related hardware; install software.\n\xef\x82\xb7 Ensure that repairs to equipment were handled in a timely manner.\n\xef\x82\xb7 Assisted users to resolve technical problems, restored data, transferred data as necessary.\n\xef\x82\xb7 Maintained Internet services and connectivity for all authorized users.\n\xef\x82\xb7 Received, logged, tested and installed computer terminals, microcomputers,\ncommunications equipment, cables and related equipment.\n\xef\x82\xb7 Used diagnostic equipment to trouble shoot problems.\n\xef\x82\xb7 Assisted in the maintenance of equipment inventories.\n\xef\x82\xb7 Participated in training and retraining programs.\n\xef\x82\xb7 Set up and configured computers (PCs) and peripherals.\n\xef\x82\xb7 Assisted in the basic support of network equipment.\n\xef\x82\xb7 Helped formulate a disaster recovery plan.\n\ndata\n\nFORMAL EDUCATION\nBachelor of Science/Computer Engineering, University of North Carolina, Chapel Hill,\nDecember 1999'