b'MR\n99 Example Street\n\nN A M E\n+60 12\n\nname@email.com\n\nO ffi ce M anag e r\n\xef\x81\xac\n\nDedicated and technically skilled business professional with a versatile administrative support skill set\ndeveloped through experience as an office manager, secretary, administrative assistant and office clerk.\n\n\xef\x81\xac\n\nExcel in resolving employer challenges with innovative solutions, systems and process improvements\nproven\nto increase efficiency, customer satisfaction and the bottom line.\n\n\xef\x81\xac\n\nOffer advanced computer skills in MS Office Suite and other applications/systems.\nKe y S ki ll s\n\n\xef\x81\xac\n\xef\x81\xac\n\xef\x81\xac\n\xef\x81\xac\n\nOffice Management\nTeambuilding & Supervision\nStaff Development & Training\nPolicies & Procedures Manuals\n\n\xef\x81\xac\n\xef\x81\xac\n\xef\x81\xac\n\xef\x81\xac\n\nReport & Document Preparation\nSpreadsheet\n&\nDatabase\nCreation\nAccounts Payable/Receivable\nBookkeeping & Payroll\n\n\xef\x81\xac\n\xef\x81\xac\n\xef\x81\xac\n\xef\x81\xac\n\nRecords Management\nMeeting & Event Planning\nInventory Management\nExpense Reduction\n\nE xp er ie nc e\nABC STORE, Example City\n1997 to Present\nOffice Manager, 2007 to present\nSecretary, 1998 to 2007\nOffice Clerk (temp via ABC Agency), 1997 to 1998\nRepeatedly promoted during 12-year tenure with ABC Store, culminating in current responsibility for coordinating all\noffice functions and supervising a team of four administrative professionals. Results:\n\xef\x81\xac\n\nDeveloped efficiency-enhancing workflow/process improvements that made it possible to accommodate\nincreasing responsibilities necessitated by staff reductions.\n\n\xef\x81\xac\n\nDecreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing\nordering procedures.\n\n\xef\x81\xac\n\nSaved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by\nbringing formerly outsourced mass-mailing function in-house.\n\nDEF FLOORING, Example City\n1995 to 1997\nReceptionist/Administrative Assistant\nServed as executive assistant to the management team, handled a busy phone system, functioned as primary\nliaison to customers and ensured a consistently positive customer experience. Results:\n\xef\x81\xac\n\nHelped drive a 10% increase in customer satisfaction (as measured by a customer survey in 1997).\n\n\xef\x81\xac\n\nCreated automated daily stats report that reduced inaccuracies and provided management with an\nimportant decision-making tool.\n\n\xef\x81\xac\n\nQuickly became a trusted assistant to the company president, executive staff and office manager and\nearned a reputation for maintaining a positive attitude and producing high-quality work.\nEdu c ati on\n\nABC SCHOOL, Example City\n\n1997'