b'Sample Resume by Thea Kelley\n\nNAME\ncity, CA zip \xe2\x96\xaa phone # \xe2\x96\xaa email\n\nINSURANCE AND REINSURANCE EXECUTIVE\nHigh-energy division leader who generates loss-dollar savings in the millions, drives dynamic program growth,\nand improves customer satisfaction in Marketing / Sales and Workers Compensation Claims management.\nExtensive expertise includes:\nProperty and Casualty Insurance\nFederal, Longshoremen\xe2\x80\x99s, Harbor Workers\xe2\x80\x99 Cases\nDue Diligence, Operational Review\nMarket Research, Pricing\n\nManaged Care, Loss Containment\nCatastrophic Injury, Disability\nProduct Development and Enhancement\nVendor Management, Negotiation\n\nHIGHLIGHTS OF ACHIEVEMENTS\nMARKETING / SALES\n\n\xef\x82\xa7 Created, developed and marketed a portfolio of managed care and loss containment products and\nservices that produced more than $40 million in savings for Confidential Reinsurance\xe2\x80\x99s client companies\nin four years, for which the department won the company\xe2\x80\x99s Innovations Award.\n\n\xef\x82\xa7 Developed medical bill negotiation service that increased savings by 25% without adding to clients\xe2\x80\x99\noperational costs.\n\n\xef\x82\xa7 Negotiated alliance with major new business partner, resulting in 40% increase in program volume.\n\xef\x82\xa7 Accomplish dynamic results within a congenial, non-threatening management style by modeling\nflexibility, responsiveness to customer needs, and an enthusiasm for continuous improvement.\nWORKERS COMPENSATION / CATASTROPHIC INJURY CLAIMS\n\n\xef\x82\xa7 As a recognized expert in catastrophic injury claims, share expertise widely as guest speaker at numerous\nconferences and seminars. At Confidential Reinsurance, served as Workers Comp Team Leader on a\nmulti-million-dollar due diligence review that was the largest in company history.\n\n\xef\x82\xa7 Designed an evaluation system that improved claims handling in Other Insurance branch offices,\nresulting in loss-dollar savings, increased customer satisfaction and higher corporate profitability.\n\n\xef\x82\xa7 Achieved promotion to Division Workers Compensation Claims Manager after five years at Other,\nsuccessfully replacing an extremely respected manager who had been with the company 40 years.\nUtilized strong interpersonal skills to earn the trust and respect of personnel at all levels. Became a\nvalued resource for difficult cases.\n\nPROFESSIONAL EXPERIENCE\nCONFIDENTIAL REINSURANCE COMPANY\n\n1998 \xe2\x80\x93 PRESENT\n\nDirector of Managed Care Products, Services Division, City, PA (2002 \xe2\x80\x93 present)\nGenerate multi-million-dollar savings as leader of three-person department that markets reinsurance products\nand services sold through several vendor partners.\n\n\xef\x82\xa7 Oversee or perform all marketing functions including market research, innovative product creation and\nenhancements, pricing and managing vendor relationships.\n\n\xef\x82\xa7 In addition, assist clients in managing catastrophic injury cases and provide lifetime medical cost\nprojections on spinal cord, brain damage, severe burn and multiple trauma cases.\n\n\x0cName\n\nphone # \xe2\x96\xaa email\n\nDirector, Claims Division, City, PA (1998 \xe2\x80\x93 2002)\nConsulted internally and with client companies to manage sky-high medical cost exposures due to catastrophic\ninjury claims.\n\n\xef\x82\xa7 Reduced loss exposures on high-profile, large-dollar cases by developing a new equation for projecting\nlifetime costs in catastrophic injury cases.\n\n\xef\x82\xa7 Developed case-by-case plans for reducing losses. Identified and recommended specialized treatment\ncenters, rehabilitation facilities and nurse case managers.\n\n\xef\x82\xa7 Conducted dozens of operational / due-diligence reviews, in consultation with internal and external\nteams, determining adequacy of reserve projections to reduce risk for clients.\n\n\xef\x82\xa7 Consistently earned substantial bonus awards for outstanding service.\nOTHER INSURANCE COMPANY, City, NJ\n\n1987 \xe2\x80\x93 1998\n\nClaims Examiner / Division Workers Compensation Claims Manager\nEarned promotion in 1993 to division management role in company that has served the region for more than\n150 years. Headed division that managed quality control for claim work in 10 branch offices covering seven state\njurisdictions. Provided technical direction for approximately 5,000 complex claims that exceeded branch office\nauthority limits. Supervised staff of five examiners.\n\n\xef\x82\xa7 Quickly developed substantial Workers Compensation expertise regarding all seven states, as well as\nFederal, Longshoremen\xe2\x80\x99s and Harbor Workers\xe2\x80\x99 cases, improved claims-handling practices, and rapidly\nbegan generating loss-dollar savings.\n\n\xef\x82\xa7 Directed case investigations, evaluated and provided settlement authority, recommended reserve figures.\n\nEDUCATION AND PROFESSIONAL DEVELOPMENT\nCERTIFICATIONS\nCertified Case Manager, Certified Disability Management Specialist, Certified Insurance Rehabilitation Specialist\nSEMINARS\nNegotiation Skills for Senior Executives \xe2\x80\x93 Harvard School of Business, Boston, MA\nStrategies and Tactics \xe2\x80\x93 Columbia University Graduate School of Business, New York, NY\nVarious Programs in Managed Care, Risk Management and Life Care Planning\nDEGREE\nBachelor of Science in Business Administration \xe2\x80\x93 Providence University, New Rochelle, NJ'