b'HANNAH CLARK\n21 SAINT LAWRENCE, VENTURA, CA 93007\n805.555.1208 ~ CELL: 805.555.3001\n\nHANNAHC@SBCGLOBAL.NET\n\nSENIOR MANAGEMENT AND OPERATIONS EXECUTIVE\nPositioned to deliver leadership excellence, proven resource maximization methodology,\ninnovative operational efficiency, and cost reductions.\nPROFESSIONAL PROFILE\n\xef\x81\xb7\n\nSenior-level executive with claims, human-resources management, risk-management, and insurancemanagement background highly applicable to analyzing and procuring insurance programs, overseeing\nclaims handling, as well as improving safety programs and accident reporting, for positive\ncontribution to the bottom line.\n\xef\x81\xb7 Accomplished operations and performance-management professional with more than 15 years of\nsolid operations, strategic-planning, business-expansion, and organizational-design experience.\n\xef\x81\xb7 Motivated achiever and proven bottom-line contributor with solid record of revenue recovery and\ncost reductions through process redesign, savvy contract negotiation, organizational reengineering,\nand human-resources management.\n\xef\x81\xb7 Visionary leader and highly capable change-agent who consistently refines and revitalizes strategies\nand procedures, introduces innovation, designs change, and facilitates solutions-driven team\ncollaboration.\n\xef\x81\xb7 Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop\naction plans, and lead team to meet or exceed targeted goals.\n\xef\x81\xb7 Effective communicator and relationship-builder with superior detail orientation who gathers and\nimparts information effectively across all management, department, and discipline levels and engenders\ncollaborative spirit, consistently resulting in extraordinary outcomes.\n\nAREAS OF EXPERTISE\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\nBusiness Process and\nStrategy Development\nStrategic/Tactical\nBusiness Planning and\nImplementation\nFinancial Analysis\nFinancial Planning\nRisk Management\n\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\nBudgeting\nBusiness Expansion\nGrowth Planning\nand Implementation\nCost Reduction\nProfit Management\nOrganizational\nReengineering\n\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\nChange Management\nTQM\nOrganizational Design\nPerformance\nManagement\nNegotiation\nDecision Making\nCommunications\n\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\nMentoring and\nMotivation\nDynamic Leadership\nTeam Building\nAccounts Receivables\nand Third-Party\nRecovery Management\nHuman Resources\n\nPROFESSIONAL\nEXPERIENCE\nSenior Vice President/Chief Claim Officer, Neptune Compensation Insurance Group, Ventura, CA, 2003 to\n2007\n\xef\x81\xb7 Planned and implemented policies, procedures, and operating performance standards for claims,\nreinsurance, and recovery functions to turn around failing $1 billion company; responded to financial\ncrisis by deploying effective interventions, crisis-management strategies, and stabilization protocols.\n\xef\x81\xb7 Provided leadership for more than 600 employees nationwide, 50,000+ in pending claims, $800\nmillion annually in claim and loss adjustment expense payments, as well as more than $100\nmillion in salary and operating expenses.\n\xef\x81\xb7 Cultivated and maintained excellent relationships with re-insurers, customers, clients, and state\nregulators, and developed cost-containment initiatives, profitable loss ratios, and risk\nidentification and mitigation.\n\xef\x81\xb7 Delivered unprecedented results by negotiating $60 million claim-handling contract with vendor\nto take over handling of all existing and new claims, as well as all employees at their existing\nsalaries, benefits, and service time, resulting in savings of more than $40 million.\n\xef\x81\xb7 Increased recoveries from less than 2 percent of paid to 5.7 percent of paid, resulting in $39.6 million\nin increased recoverables by creating \xe2\x80\x9cThird Party Recovery Recognition Templates.\xe2\x80\x9d\n\n\x0cH. Clark \xe2\x80\x93 page two\n\nVice President ~ Operations Director, Neptune Compensation Insurance Group, Ventura, CA, 2000 to\n2003\n\xef\x81\xb7 Provided operating performance oversight and leadership to 11 claim centers in 38 states with\nmore than 300 employees, $30 million in salary and operating expenses, $250 million annually in\nclaim and loss adjustment expense payments, and 24,000 pending claims.\n\xef\x81\xb7 Played key role in acquiring and successfully integrating two rival companies.\n\xef\x81\xb7 Collaborated in developing and implementing unified corporate computer system.\n\xef\x81\xb7 Reengineered claim function into new organizational design, enabling more effective and\nefficient claims-handling, updating job descriptions, performance management standards, and\nestablishing new goals, including benchmarks and monitors.\n\xef\x81\xb7 Recruited, screened, and hired claims staff to open new offices.\n\xef\x81\xb7 Implemented successful anti-fraud program; created and implemented audit and self-audit\nprograms, provider bill-review program, nurse case-manager program, and vendor-review\nprogram.\n\xef\x81\xb7 Designed and implemented new training and management mentoring program.\n\xef\x81\xb7 Developed \xe2\x80\x9cinjured body part,\xe2\x80\x9d and \xe2\x80\x9ctype of accident\xe2\x80\x9d analysis protocol, and collaborated with\nboth loss control and customers to reduce workplace accidents.\n\xef\x81\xb7 Created \xe2\x80\x9cDisabil-O-Meter,\xe2\x80\x9d which predicts, with 99 percent accuracy, claims that need concerted\neffort and extra attention to prevent \xe2\x80\x9crunaway dollars.\xe2\x80\x9d\nVice President ~ Field Operations Director, Basel Insurance Group, Wheaton, IL, 1995 to 2000\n\xef\x81\xb7 Promoted from Assistant Vice President and Director of Liability Claims.\n\xef\x81\xb7 Played key role as member of senior management team overseeing operating performance and\nleadership of 17 claim centers in 50 states, Puerto Rico, and Guam, including an environmental\nclaim center with more than 650 employees, 25,000 pending claims, $50+ million in salary and\noperating expenses, and $900 million annually in claim payments.\n\xef\x81\xb7 Trained for two years in Human Resources department mastering human-resource management\nand Total Quality Management (TQM) concepts.\n\xef\x81\xb7 Developed and implemented claim division\xe2\x80\x99s TQM program, resulting in reorganization that\naccentuated core technical skills and delivery of customer-specific services.\n\xef\x81\xb7 Enhanced efficiency and developed more cost-effective process by leading division\xe2\x80\x99s\ncollaboration in team concept with business division and customer market segmentation.\n\xef\x81\xb7 Created specialty service centers for managed care/recovery and centralized mail/imaging\ncenters.\n\xef\x81\xb7 Collaborated closely with loss control and large national/international customers in reducing\naccidents by analyzing claim statistics and identifying trends.\n\xef\x81\xb7 Participated in developing and implementing unique computerized claims system.\n\nEDUCATION\n\xef\x81\xb7\n\xef\x81\xb7\n\xef\x81\xb7\n\nManagement Program, Kellogg School of Management, Northwestern University, Chicago, IL\nManagement Program, College of Insurance, Princeton, NJ\nBachelor of Arts in English and Behavioral Sciences, Chatham University, Pittsburgh, PA'