b"Gary White\nIT support engineer\nAREAS OF EXPERTISE\n\nPERSONAL SUMMARY\n\nNetworking \xe2\x80\x93 Switches /\nRouters / Firewalls\n\nA confident and reliable IT support engineer with extensive practical experience of\nworking with computers and resolving any support issues that are raised to the\nservice desk. Possessing a proven ability to administer and control the operation,\nconfiguration and maintenance of computer based information systems, as well as\nhaving an eye for detail and able to multi-task under pressure. An excellent\ncommunicator, can relate well with people at all levels and has the flexibility of\nworking well as part of a team and on my own.\n\nSQL\n1st/2nd line issues\nInfrastructure support\n\nNow looking to further an already successful career by working for a ambitious\nand expanding company.\n\nServer support\n\nWORK EXPERIENCE\nMicrosoft technologies\nIT Consultancy Firm \xe2\x80\x93 Coventry\nRemote support tools\n\nPROFESSIONAL\nMicrosoft Certified\nDesktop Support\nTechnician (MCDST)\n\nPERSONAL SKILLS\nProblem solving\nCommitment to outcomes\nHighly analytical\nHelpful attitude\n\nIT SUPPORT ENGINEER\n\nJune 2008 - Present\n\nResponsible for supporting the company's SME clients at all levels as part of a\nhelpdesk team. Ensuring that all hardware and software is configured and installed\ncorrectly.\nDuties:\nResponsible for networking, design, installation and maintenance services.\nSupporting users and network administrators over the telephone and by email.\nMaintain the companies network infrastructure.\nNetworking and providing support for Windows, Macintosh and Linux issues.\nConfiguration and testing of any new hardware and software.\nTravelling to client sites to help with installs, deployment, and troubleshooting.\nManagement of the daily data backup and retrieval scheme.\nInstalling and operating Windows desktop and server operating systems.\nTCP/IP networking and hardware maintenance and repair.\nTraining new employees.\nAssistance with training of staff and compiling procedural documentation.\nAssisting the network manager with support requests.\nEnsure computer hardware is safe & complies with health and safety legislation.\nApplying patches in accordance with company procedures.\nKEY SKILLS AND COMPETENCIES\n\nPERSONAL DETAILS\nGary White\n34 Anywhere Road\nCoventry\nCV6 7RF\n\nExperience as a Team Leader for projects and systems migrations.\nExcellent customer facing skills.\nA positive attitude towards customer service and good communication skills.\nExperience of Windows server 2003, Exchange /xp professional / office 2003.\nCommercial technical support experience of servers and network infrastructure.\nAbility to be clear & concise when explaining technical procedures to customers.\n\nACADEMIC QUALIFICATIONS\n\nT: 02476 888 5544\nM: 0887 222 9999\nE: gary.w@dayjob.co.uk\n\nBSc (Hons)\nWeb Programming\nNuneaton University 2005 - 2008\n\nDOB: 12/09/1985\nDriving license: Yes\nNationality: British\n\nA levels:\nMaths (A) English (B) Technology (B) Science (C)\nCoventry Central College 2003 - 2005\nREFERENCES \xe2\x80\x93 Available on request.\n\n\x0cCopyright information - Please read\n\xc2\xa9 This IT support engineer CV template is the copyright of Dayjob Ltd August 2010. Jobseekers may download and use this\nCV example for their own personal use to help them create their own CVs. You are most welcome to link to this page or any\nother page on our site www.dayjob.com. However these CVs must not be distributed or made available on other websites\nwithout our prior permission. For any questions relating to the use of this CV template please email: info@dayjob.com."