b'Simon Hunt\nCall Center resume\nKNOWLEDGE OF\n\nCAREER OBJECTIVE\n\nCustomer satisfaction\n\nArranging call backs\n\nA committed and well-motivated young person who aspires to hold a position\nwhere he will be able to interact with customers on a daily basis. Highly\narticulate & having a clear friendly voice, Simon is more than able to offer\nconcise & polite assistance in a phone conversation. He is currently looking for\nan exciting opportunity in a customer focused environment, where he will be\nable to deliver a high quality service & support his employer\xe2\x80\x99s vision.\n\nSwitchboard duties\n\nACADEMIC QUALIFICATIONS\n\nPrequalifying prospects\n\nCustomer service\nReception duties\nTelemarketing\nCold calling\nResolving problems\n\nCoventry North College\n\n2011 - 2012\n\nDiploma in Business Studies\n\nPass\n\nBirmingham South High School\n\n2008 - 2011\n\nMaths\n\nPass\n\nEnglish\n\nPass\n\nGeography\n\nPass\n\nPhysics\n\nPass\n\nCALL CENTER SKILLS AQUIRED WHILST STUDYING\nPERSONAL SKILLS\nArticulate\nPrioritising work\nIT literate\nDiscrete\nTeam player\n\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nDealing with calls in a highly professional manner.\nHow to act as the first point of telephone contact for a customer.\nHandling complaints in a diplomatic way.\nAccurately updating customer records with information.\nResponding to customers who have special communication needs, such as\nlanguage difficulties or disabilities.\nAnswering any queries quickly and efficiently.\nQuickly understanding a callers point of view and to empathise with them.\nAble to respond and adapt to the needs of all customers.\nFully aware of all laws & regulations regarding data protection.\nQuickly processing information.\n\nKEY COMPETENCIES\nTime management\nFlexible\nDetail focused\n\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\xef\x82\xb7\n\nExcellent verbal and written communication skills.\nAbility to work with minimum supervision in a busy environment.\nAble to do repetitive tasks accurately over long periods of time.\nWorking knowledge of MS Office software and spreadsheets.\n\nSELECTED ACHIVIEVEMENTS\n\nPERSONAL DETAILS\nSimon Hunt\nDayjob Ltd\n120 Vyse Street\nBirmingham\nB18 6NF\nEngland, UK\nT: 0044 121 638 0026\nM: 0044 121 638 0026\nE: info@dayjob.com\n\nQualified to ITIL Foundation level.\nRun a blog on how to \xe2\x80\x98Exceed customer expectations & encourage repeat business\xe2\x80\x99.\nSuccessfully completed a four week Advanced First Aid Course.\nHOBBIES & INTERESTS\nSimon is an amateur actor, and has not only helped to organise school plays but\nalso played parts in them. He is also a member of a local debating society, where is\ngets to speak in front of audiences and has to hold in depth conversations for long\nperiods of time.\nREFERENCES \xe2\x80\x93 Available on request.\n\n\x0cCopyright information - Please read\n\xc2\xa9 This student Call Center resume template is the copyright of Dayjob Ltd 2012. Jobseekers may download and use this\nexample for their own personal use to help them create their own unique academic resume. You are most welcome to\nlink to any page on our site www.dayjob.com. However this sample must not be distributed or made available on other\nwebsites without our prior permission. For any questions relating to the use of this resume template please email:\ninfo@dayjob.com.'