b'ADAM SANDLER\n1111 South Court, New York, NY 10001, (444) 444-4444, adam@aol.com\n\nSENIOR BUSINESS ANALYST / PROJECT MANAGER\n~ BUSINESS PROCESS IMPROVEMENT ~ APPLICATION ARCHITECTURE DESIGN ~ PROJECT\nLEADERSHIP ~\n\nHighly accomplished Senior Business Analyst / Project Manager with a verifiable track record of\nmanaging complex IT projects and exceeding expectations. Practiced in clarifying business\nrequirements, performing gap analysis between goals and existing procedures/skill sets, and\ndesigning process and system improvements to increase productivity and reduce costs. Extensive\nexperience in the implementation of Financial Accounting, CRM, Employee Relationship\nManagement, and Partner Management systems for financial services firms. Strong interpersonal\nskills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders.\nRecognized project management skills, consistently deliver complex, large-scale projects on time and\nwithin budget. Additional areas of expertise include:\n\n\xef\x82\xb7\n\nProcess Analysis & Redesign\n\n\xef\x82\xb7\n\nManagement of Cross-Functional\nTeams\n\n\xef\x82\xb7\n\n\xef\x82\xb7\n\xef\x82\xb7\n\nProject & Delivery Methodologies\n\xef\x82\xb7\n\nProject Management &\n\n\xef\x82\xb7\n\nBudgeting & Planning\n\nTracking\n\n\xef\x82\xb7\n\nCost & Resource Estimates\n\nSystem Solution Architectures\n\xef\x82\xb7 Project Risk & Scope\nChange Control Management\n\nPROFESSIONAL EXPERIENCE\n\nSOLUTIONS ARCHITECT, JUL 2000 - DEC 2002\nSIEBEL SYSTEMS, NEW YORK, NY\n\nOne of a select group of individuals assigned to large complex engagements designing application\narchitectures and improving business processes for integration of Siebel systems with existing client\nsystems. Specialized in financial services clients leveraging extensive experience in banking industry.\nAssigned to special "Red" accounts indicating troubled or highly sensitive projects.\n\nDemonstrated skills in interviewing business and technical leaders to gather and clarify business\nrequirements. Developed CRM Strategy and Roadmap vision, and oversaw Business Process and\nTechnical mapping. Authored detailed project/deployment plans and schedules. Took lead role in\nnumerous projects and consistently exceeded customer expectations. Earned Siebel Customer\nCertification by senior management of major client, PNC Bank, Siebel Customer Certification serves\nas an independent validation from a client that a Siebel employee was critical to their success.\nGained Certification in Siebel 2000, Siebel 7 Applications suite, and Siebel 7 Analytics.\n\nNotable Projects include:\n\n\x0c\xef\x82\xb7\n\nCRM Strategy Project Manager - Siebel eInsurance strategy development for MetLife. Delivered a\nCRM strategy and roadmap to MetLife\'s senior management, under a Tom Siebel led initiative to\nassist MetLife in transforming the company\'s sales and service operations. Managed cross-functional\nteam of Sales, Services, and Project Marketing personnel to evaluate existing technologies and\nbusiness processes. Final presentation highlighted areas in MetLife\'s business where Siebel best\npractices could transform operations.\n\n\xef\x82\xb7\n\nCRM Strategy Project Manager - Siebel Financial Services roadmap for The American Stock\nExchange. Oversaw development of new CRM strategy for the American Stock Exchange as the\nAMEX was being divested from the NASDAQ and have become dependant on NASDAQ\'s CRM\nsystem. Directly engaged with AMEX sales force to assist in improving sales process. Presented\nfindings to top C-level executives and helped close sale.\n\n\xef\x82\xb7\n\nEngagement Manager - Siebel Financial Services deployment at Fleet Boston Financial. Oversaw\ndeployments across several lines of business for Siebel Financial Services, Employee Relationship\nManagement, and Call Center applications. Managed multiple projects valued at $3.5M across\nnumerous locations. Launched and managed Center of Excellence to ensure a sound architecture,\ntrack progress, and stay true to CIO\'s Long-term goals.\n\n\xef\x82\xb7\n\nProject Manager - Siebel Financial Services Implementation at PNC Bank. Managed critical $11M\nproject directing a 20-member team including resources from Siebel, several subcontractors, and\nassigned client resources for a 4,000-seat implementation of Siebel Financial Services suite. Highly\nvisible project as this was Siebel\'s first implementation on an IBM mainframe. Challenged by tight\ndeadlines, stepped into several roles, such as quality assurance liaison, during peaks in product\ndevelopment lifecycle. Achieved high level of customer satisfaction resulting in client volunteering to\nbe a reference for product and Professional Services.\n\nSENIOR CONSULTANT, OCT 1998 - JUL 2000\nORACLE CORPORATION, NEW YORK, NY\n\nSenior consultant, specializing in Oracle\'s Financial Accounting Applications for Financial Services\nFirms in Banking, Investment Banking, and Insurance sectors. Assigned to engagements based on\ndemonstrated skills in business analysis, project management, and customer relationship\nmanagement. Additionally chosen to lead educational seminars for clients.\n\nNotable Projects include:\n\n\xef\x82\xb7\n\nProject Manager - ERP implementation for Canadian Subsidiary of Merrill Lynch. Assisted in global\nunification effort for Merrill\'s General Ledger system. Assumed project responsibility for full financial\nsuite (GL, AP, AR, and Fixed Assets) rollout in Canada. Managed $6M budget and coordinated\nmigration/integration of Canadian accounting procedures consistent with global reporting standards.\nDelivered project on time and under budget.\n\n\xef\x82\xb7\n\nProject Manager - ERP Y2K testing at Merrill Lynch. Managed Y2K testing on heavily customized\nERP application. Project responsibility included 30 cycles of testing with interfaces feeding data from\nlegacy systems and other third party software.\n\n\xef\x82\xb7\n\nTeam Lead - ERP rollout at ING Barings. Led financial application module rollout for enterprise-wide\nproject. Managed all phases of project from requirements gathering through user acceptance testing\nand documentation development. Presented project status in daily briefings to Bank CIO.\n\n\x0c\xef\x82\xb7\n\nBusiness Analysis Lead - Pre-Sales opportunities at Insurance companies and Banks. Worked on\nseveral rapid Proof of Concept projects in pre-sales engagements including a B2B procurement\napplication. Collaborated closely with sales force and prospective clients to assess needs, acquire\ndata and configure products to prospect\'s needs.\n\nCOUNTRY RISK ANALYST, AUG 1995 - JUL 1997\nMELLON BANK, PITTSBURGH, PA\n\nResearched and prepared macroeconomic analysis of Asian and Middle Eastern Economics.\nAccountable for underwriting foreign institutional risk and trade finance analysis. Managed\ncommercial bank risk portfolio in excess of $18 billion.\n\n\xef\x82\xb7\n\nEstablished internal risk ratings for Sovereign and Institutional risk for bank. Coordinated product\nrollout effort in Southern Asia for Trust and Commercial Banking divisions.\n\n\xef\x82\xb7\n\nLed effort to keep Mellon out of the Asian bank crisis of the mid \'90s. Where other banks were\npumping more money into S.E. Asia, provided detailed analysis supporting withdrawal position.\n\n\xef\x82\xb7\n\nHelped reestablish Mellon as a name in Asia resulting in development of very close ties with\nJapanese, Korean, and Australian banks for co-branding/marketing of Dreyfus products overseas.\n\nCONTROLLER/CFO, JUN 1991 - APR 1993\nTHE ABC CONCERN (USA), NEW YORK, NY\n\nManaged the North America Office for an Asia based garment and textile manufacturing company.\nOversaw $7M operation and provided strong fiscal leadership in managing cash, costs, and risk.\n\n\xef\x82\xb7\n\nLed management negotiations with asset based lenders, including major factoring institutions.\n\n\xef\x82\xb7\n\nEstablished financial management standards and implemented a computer based inventory and\naccounts receivable tracking system.\n\nEDUCATION & CREDENTIALS\n\nMaster of Public and International Affairs, International Finance & Economics, University of Pittsburgh\n\nAdvanced Certificate in Asian Studies, University of Pittsburgh\n\nBachelor of Business Administration, Management, Kent State University\n\nAdditional Coursework:\n\nInformation System Management, CASE Tool Management, Columbia University\n\nCertificate in Managing Information Technology Projects, The George Washington University\n\n\x0cChairman, Technology Committee, The Kerr Museum, Pittsburgh, Pennsylvania\n\nBoard Member, Carnegie Mellon University Center for Strategy Simulations\n\n- See more at: http://workbloom.com/resume/sample/business-analyst.aspx#sthash.rRs0NW8j.dpuf'