b'Customer Service Resume Example\nName\nStreet Address\nCity, State Zip Code\nPhone\nemail\n\nOBJECTIVE: To obtain a position as a customer service representative\n\nHIGHLIGHTS OF QUALIFICATIONS:\n\xef\x82\xb7\n\nExceptional organizational and problem solving skills\n\n\xef\x82\xb7\n\nExcellent customer service background including experience in sales and training\n\n\xef\x82\xb7\n\nAbility to remain poised when handling difficult customer situations\n\n\xef\x82\xb7\n\nEffective team player but able to work independently with little or no supervision\n\n\xef\x82\xb7\n\nIncreased customer retention by providing excellent customer service\n\n\xef\x82\xb7\n\nConversant in Spanish\n\nPROFESSIONAL EXPERIENCE:\nABC Company\n\nGeorge, CO\n\nJune 2006 to January 2008\n\nSales Supervisor\n\xef\x82\xb7\n\nDirected the activities of the Customer Service Associates to ensure customer\nsatisfaction and company profitability\n\n\xef\x82\xb7\n\nResolved problems and mediated staff disputes\n\n\xef\x82\xb7\n\nRecruited, trained, and supervised all sales associates\n\n\xef\x82\xb7\n\nDeveloped and incorporated policies and procedures for the department\n\n\xef\x82\xb7\n\nManaged sales accounts\n\nXYZ Company\n\nFargo, ND\n\nApril 1995 to June 2006\n\nCustomer Service Associate\n\xef\x82\xb7\n\nExpedited completion of customer orders and resolved customer complaints\n\n\xef\x82\xb7\n\nAssisted Account Executives and Regional Representatives with daily account\nactivity\n\n\xef\x82\xb7\n\nReceived letter of commendation for improving customer retention by 20% over\nthe previous year\n\n\xef\x82\xb7\n\nMentored new customer service associates\n\nEDUCATION:\n\xef\x82\xb7\n\n40 hours of Computer Science credits, Colorado State University, George, CO\n\n\x0cCustomer Service Resume Example\n\xef\x82\xb7\n\nB.S. in Business Administration, South Dakota State University, Brookings, SD\n\nCOMPUTER SKILLS:\nMicrosoft Office, including Word, Excel, and PowerPoint\n\nCOMMUNITY SERVICE:\nServe on the Board of Directors for the North Dakota Arts Center'