b'Richard Vaccarolio\n7923 Bohning \xe2\x97\x8f Houston, TX 77005\nTel: (713) 429-0412 \xe2\x97\x8f rvaccarolio@aol.com\n\nTraining & Development\nProfit Manager\xe2\x80\xa2 Personnel Management\nProject Management \xe2\x80\xa2 Sales & Customer Service \xe2\x80\xa2 Business Process\nResults oriented professional trainer and marketing consultant seeking a challenging leadership role that fully\nutilizes my creativity, strong analytical ability, presentation skills and expertise in providing strategic marketing\ninsight, direction and process training development for the automotive industry. Skilled at communicating &\nmotivating team members to enhance strategic goals and bottom line objectives.\n\nCore Professional Strengths\nAccomplished Speaker/Trainer\nEmployee Leadership & Training\nTraining Material Development\n\nAutomotive Technical Skills\nEfficiency Improvements\nProblem Solving Ability\n\nDirect Marketing / E-commerce\nPersuasive ability to build rapport\nCustomer Retention & Strategies\n\nHighlights of Employment\nSTRATEGIC MARKETING, INC,\n1998 to 2008\nSenior Training & Consulting Manager, 2004 to 2008\nResponsible for developing Automotive CRM business, strategy, and defining product value proposition with\ncompany offerings. Worked with operations, finance, IT and field sales to ensure quality product implementation\nand support for achieving product-line P&L goals.\n\xef\x83\x98 Provides on-site consultation focused on customer retention, productivity, parts profitability, and CSI\nimprovement for dealerships with sales & fixed operation concerns.\n\xef\x83\x98 Monitors success changes through establishment of project metrics during follow-up consultations.\nResulting in increase of customer service index (CSI) and profitability/sales margins.\n\xef\x83\x98 Performed business case analysis for auto dealers\nSignificant Accomplishments:\n\xef\x83\x98 Developed training material and provided on-site train-the-trainer sessions for Independent Retention\nProgram & Independent Appointment Program to be rolled out to 1800 dealers.\n\xef\x83\x98 Meeting facilitator, conducting dealer launch meetings in 52 markets nationally. Conducted training in\nseveral hundred dealerships in their largest 52 markets.\nProduct Manager (Houston, TX) , 2001 to 2004\nResponsible for development and growth of 5 separate web-based OEM branded direct mail marketing products\nutilized by more than 1800 dealerships.\n\xef\x83\x98 Successfully completed with major improvements of technical application resulting in over 100% growth\nin dealership subscriptions and over 100% increase in product revenue & fulfillment within first year.\nContinued\xe2\x80\xa6\n\n\x0cRichard Vaccarolio\nTel: (713) 429-0412 \xe2\x97\x8f rvaccarolio@aol.com\nDirector of Field Operations / Fix Operations Specialist (Houston, TX), 2000 to 2001\n\nResponsible for on-site coordination of fixed operation, daily operations, and growth.\n\xef\x83\x98 Responsible for 40% yearly average increase over prior year Parts & Service growth while acting as Parts\n& Service Director for three dealerships Texas, Oklahoma, and Arkansas.\nSenior Consultant (Houston, TX), 1998 to 2000\n\xef\x83\x98 Creatively designed and wrote Chrysler\xe2\x80\x99s Preventative Care Maintenance Program striving to increase\ndealership maintenance sales and Chrysler\xe2\x80\x99s tire program.\nCHRYSLER CUSTOMER SERVICE DIVISION, Detroit, MI\n1981 to 1998\nDealer Operations Manager, 1996 to 1997\n\xef\x83\x98 Responsible for the development and implementation of strategies and tactics to support the dealership(s)\nability to achieve Mopar Parts sales and revenue goals\nOther positions held at Chrysler:\nMarket Area Specialist, 1996 to 1998\nService Zone Manager, 1995 to 1996\nInternational Business Planning, 1993 to 1995\nBusiness Analyst Special Projects, 1987 to 1993\nParts Sales Representative, 1985 to 1987\nParts, Service & Motorcraft Sales Specialist, 1981 to 1985\n\nEducation & Professional Development\nTEXAS TECH UNIVERSITY, Lubbock, TX\nBachelor of Science, Marketing\nTechnical Highlights: Computer/DOS-Windows, Local Area Network (LAN), ABC Flowcharting, IBM Profs,\nInternet, Internet Web Design, Computer Business Applications, Word, Excel, Power\nPoint, Outlook\nReferences and supporting documentation furnished upon request\n\n2'