b'Finance Administrative Assistant Resume\n\nPROFESSIONAL EXPERIENCE\nMeridian Credit Union (formerly Hepcoe Credit Union), Mississauga, Ontario\n2001 - present\nAdministrative Assistant\n\n\xef\x82\xb7\n\nHeld a key customer focused position at first Hepcoe location in Mississauga, providing first-line\nsupport.\n\n\xef\x82\xb7\n\nAcknowledged for tactfully and diplomatically providing exemplary customer service, patiently and\nmethodically working with a demanding clientele to meet their diverse banking needs.\n\n\xef\x82\xb7\n\nRecognized for dealing with an above-average number of customers per day, between 35 and 55.\n\n\xef\x82\xb7\n\nInteracted with clients to inform them of various financial products available through the bank,\nincluding GICs, RRSPs, RESPs, credit lines, credit cards, foreign exchange, mortgages and loans.\n\n\xef\x82\xb7\n\nProcessed cheque, credit card and cash payments through various accounts.\n\n\xef\x82\xb7\n\nCoordinated he schedule for Branch Manager responsible for overseeing the operations of two\nMeridian locations.\n\n\xef\x82\xb7\n\nTrained as a secondary Customer Service Representative, proving teller support during scheduled\nbreaks and other absences.\n\n\xef\x82\xb7\n\nPlanned branch events including Customer Appreciation Days, staff holiday party, employee\nmeetings and the high profile RRSP Awareness Campaign.\n\n\xef\x82\xb7\n\nRequested to work on the transition team after merger of Hepcoe and Meridian Credit Unions,\ntasked with merging customer files and providing updated account records and ATM cards to\nexpanded client base.\nCIBC, Mississauga, Ontaria\n1999-2001\nAdministrative Assistant\n\n\xef\x82\xb7\n\nProvided admin support to a 10 person community banking institution reporting to the Assistant\nManager - Client Services.\n\n\xef\x82\xb7\n\nComplied and prepared various financial documents for presentation to the customer including:\nmortgages, RRSP and line of credit applications, and long term investments strategies.\n\n\xef\x82\xb7\n\nInteracted with irate and unhappy clients; worked judiciously to resolve their issues and maintain\nclient loyalty to CIBC.\nTD Bank, Burlington, Ontario\n1997-1998\nMarketing Secretary\n\n\xef\x82\xb7\n\nScheduled and coordinated participation at various community events to promote the products\nincluding: trade shows, Business After 5 meetings, Chamber of Commerce luncheons and other local\n\n\x0copportunities.\n\xef\x82\xb7\n\nPrepared various marketing initiatives for the two highly successful products capturing significant\nattention from consumers and media.\n\n\xef\x82\xb7\n\nOversaw office administration for the 5 person Marketing Department; maintained office supplies,\ncreated client portfolio documentation and acted as relief Receptionist.\n\nEDUCATION & PROFESSIONAL DEVELOPMENT\n\nUniversity of Toronto, Toronto, Ontario, 2009\nDiploma - Qualified Administrative Assistant (Q.A.A)\n\nHumber College, Toronto, Ontario\n2004 - Effective Administration\n2003 - Effective Communication\n2002 - Time Management for Professionals\n\nAFFILIATIONS\n\nAssociation of Administrative Assistants - Toronto Chapter, Toronto, Ontario\nMember 2002- Present\n\nOakville Humane Society\nSecretary, Board of Directors, 2004-2009'