b'Telecoms Customer Relationship Manager Resume Template\nGerry J. Hernandez\nSweetwater, Miami, Florida\nPhone: 305-667-7989\nhernandezg33@ycmail.com\nObjective\nTo land a management position as a customer relationship manager in your telecoms\nfranchise area.\nSummary of Qualification\n\xef\x82\xb7\n\nSix years of experience dealing with corporate clients in the telecoms industry.\n\n\xef\x82\xb7\n\nExcellent communication skills in English and Spanish\n\n\xef\x82\xb7\n\nAbove average management and organizing skills for leading a team in maintaining high\nprofile market presence with clients.\n\nCareer Experience/Job History\n2007 \xe2\x80\x93 Present: Customer Relationship Manager. AT&T Telecoms\n\xef\x82\xb7\n\nManage and supervise a team of customer relations agents tasked to handle various\ncorporate clients in the assigned sales area.\n\n\xef\x82\xb7\n\nProvide the decision support for field agents to make ad hoc rate adjustments to\ncompensate clients during failure on the company\xe2\x80\x99s end to deliver services as stipulated in\nthe service level agreements\n\n\xef\x82\xb7\n\nAuthorize upward adjustments in bandwidth allocation for clients as requested.\n\n2004 \xe2\x80\x93 2007: Customer Relationships Officer, Sprint Telecoms\n\xef\x82\xb7\n\nEstablish continuing rapport with corporate clients with regular contacts to proactively check\nthey are getting the standards in the service level agreement.\n\n\xef\x82\xb7\n\nProvide periodic performance report on customer retention profile\n\nEducation\n2004 \xe2\x80\x93 Present: various in-house seminars on customer management\n\n\x0c2001 \xe2\x80\x93 2004: Bachelor of Science in Management, Glendale Career College \xe2\x80\x93 Oceanside\nProfessional reference will be furnished upon request.'