Hey OP, welcome to the industry. You see, every company has a retard hire to fill a quota. We have this grug-like creature in helpdesk with anger issues and probably an IQ of 80. He think he's hot shit when in fact is dumb and incapable of coming up with a novel solution to the problems his team faces unless some dev hand it to him on a silver plate. He also refuses to help new people that join his team, leaving this job to us, the developers, when we have time to do so, and desu maybe it's for the best, he could easily sabotage them because although he's pretty dumb, he has demonstrated numerous times he has acted maliciously to put himself in a good light.