text
stringlengths 13
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dict | prediction
list | prediction_agent
stringclasses 1
value | annotation
null | annotation_agent
null | multi_label
bool 1
class | explanation
null | id
null | metadata
dict | status
stringclasses 1
value | event_timestamp
null | metrics
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|---|---|---|---|---|---|---|---|---|---|---|---|---|
are there any exchange fees | {
"text": "are there any exchange fees"
} | [
{
"label": "NEGATIVE",
"score": 0.9919849038124084
},
{
"label": "POSITIVE",
"score": 0.008015076629817486
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 31
} | Default | null | null |
A percentage fee was charged to my withdrawal. | {
"text": "A percentage fee was charged to my withdrawal."
} | [
{
"label": "NEGATIVE",
"score": 0.9973815083503723
},
{
"label": "POSITIVE",
"score": 0.002618502825498581
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 19
} | Default | null | null |
How long does it take to activate my card? | {
"text": "How long does it take to activate my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9980280995368958
},
{
"label": "POSITIVE",
"score": 0.0019718497060239315
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
The ATM I used for foreign currency provided the wrong exchange rate. | {
"text": "The ATM I used for foreign currency provided the wrong exchange rate."
} | [
{
"label": "NEGATIVE",
"score": 0.9993785619735718
},
{
"label": "POSITIVE",
"score": 0.0006214180612005293
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
How do I get my money back for a duplicated charge? | {
"text": "How do I get my money back for a duplicated charge?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996625185012817
},
{
"label": "POSITIVE",
"score": 0.00033745719701983035
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 63
} | Default | null | null |
I can't freeze my account as I need the card as I am traveling, how do I change my pin? | {
"text": "I can't freeze my account as I need the card as I am traveling, how do I change my pin?"
} | [
{
"label": "NEGATIVE",
"score": 0.9956651329994202
},
{
"label": "POSITIVE",
"score": 0.004334910772740841
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 21
} | Default | null | null |
A transfer to my account was denied. | {
"text": "A transfer to my account was denied."
} | [
{
"label": "NEGATIVE",
"score": 0.9981142282485962
},
{
"label": "POSITIVE",
"score": 0.00188581389375031
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
WHAT IS THE REASON FOR THAT | {
"text": "WHAT IS THE REASON FOR THAT"
} | [
{
"label": "NEGATIVE",
"score": 0.3312133848667145
},
{
"label": "POSITIVE",
"score": 0.6687866449356079
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 14
} | Default | null | null |
I looked at my statement and found a payment I and found a mistake. | {
"text": "I looked at my statement and found a payment I and found a mistake."
} | [
{
"label": "NEGATIVE",
"score": 0.9990764856338501
},
{
"label": "POSITIVE",
"score": 0.0009234766475856304
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this. | {
"text": "Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this."
} | [
{
"label": "NEGATIVE",
"score": 0.9786044359207153
},
{
"label": "POSITIVE",
"score": 0.021395523101091385
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
Who should I talk to or go to resolve a duplicate charge on my statement? | {
"text": "Who should I talk to or go to resolve a duplicate charge on my statement?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996213912963867
},
{
"label": "POSITIVE",
"score": 0.00037860864540562034
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 63
} | Default | null | null |
I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is? | {
"text": "I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is?"
} | [
{
"label": "NEGATIVE",
"score": 0.9987844824790955
},
{
"label": "POSITIVE",
"score": 0.0012155252043157816
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
Some cash withdrawal that I didn't make showed up in the app. | {
"text": "Some cash withdrawal that I didn't make showed up in the app."
} | [
{
"label": "NEGATIVE",
"score": 0.9988364577293396
},
{
"label": "POSITIVE",
"score": 0.001163609093055129
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
Is there a limit on disposable cards? | {
"text": "Is there a limit on disposable cards?"
} | [
{
"label": "NEGATIVE",
"score": 0.9984509944915771
},
{
"label": "POSITIVE",
"score": 0.0015489794313907623
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 29
} | Default | null | null |
Am I able to cancel a transfer I just made | {
"text": "Am I able to cancel a transfer I just made"
} | [
{
"label": "NEGATIVE",
"score": 0.9992181062698364
},
{
"label": "POSITIVE",
"score": 0.0007819302845746279
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 8
} | Default | null | null |
My account was charged twice for one purchase | {
"text": "My account was charged twice for one purchase"
} | [
{
"label": "NEGATIVE",
"score": 0.982401430606842
},
{
"label": "POSITIVE",
"score": 0.017598509788513184
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 63
} | Default | null | null |
I have a payment that has not gone through yet | {
"text": "I have a payment that has not gone through yet"
} | [
{
"label": "NEGATIVE",
"score": 0.9989277720451355
},
{
"label": "POSITIVE",
"score": 0.001072246697731316
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 45
} | Default | null | null |
I was wondering if you will take any fees in exchange for top ups? | {
"text": "I was wondering if you will take any fees in exchange for top ups?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988711476325989
},
{
"label": "POSITIVE",
"score": 0.0011288141831755638
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 57
} | Default | null | null |
My contactless payments don't work. | {
"text": "My contactless payments don't work."
} | [
{
"label": "NEGATIVE",
"score": 0.9997660517692566
},
{
"label": "POSITIVE",
"score": 0.00023391690046992153
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 23
} | Default | null | null |
Yesterday my phone was stolen from me :( What do i need to do about it? | {
"text": "Yesterday my phone was stolen from me :( What do i need to do about it?"
} | [
{
"label": "NEGATIVE",
"score": 0.9990442395210266
},
{
"label": "POSITIVE",
"score": 0.0009557729354128242
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 42
} | Default | null | null |
My American express works with my apple pay, why is top up not working? | {
"text": "My American express works with my apple pay, why is top up not working?"
} | [
{
"label": "NEGATIVE",
"score": 0.9986999034881592
},
{
"label": "POSITIVE",
"score": 0.0013000576291233301
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 2
} | Default | null | null |
I may need to dispute a Direct Debit payment. | {
"text": "I may need to dispute a Direct Debit payment."
} | [
{
"label": "NEGATIVE",
"score": 0.9985769987106323
},
{
"label": "POSITIVE",
"score": 0.0014229584485292435
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
How do I top up my account with a bank transfer? | {
"text": "How do I top up my account with a bank transfer?"
} | [
{
"label": "NEGATIVE",
"score": 0.9990667700767517
},
{
"label": "POSITIVE",
"score": 0.0009331986075267196
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 65
} | Default | null | null |
I received my new card. Where is it in the app? | {
"text": "I received my new card. Where is it in the app?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991200566291809
},
{
"label": "POSITIVE",
"score": 0.0008799650240689516
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 13
} | Default | null | null |
What's the procedure for getting a card? | {
"text": "What's the procedure for getting a card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9925417900085449
},
{
"label": "POSITIVE",
"score": 0.007458179257810116
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 43
} | Default | null | null |
What currency can I use to add money? | {
"text": "What currency can I use to add money?"
} | [
{
"label": "NEGATIVE",
"score": 0.9983068704605103
},
{
"label": "POSITIVE",
"score": 0.001693103346042335
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 54
} | Default | null | null |
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening? | {
"text": "Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?"
} | [
{
"label": "NEGATIVE",
"score": 0.9946449995040894
},
{
"label": "POSITIVE",
"score": 0.005354961380362511
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 47
} | Default | null | null |
How do I make a currency exchange? | {
"text": "How do I make a currency exchange?"
} | [
{
"label": "NEGATIVE",
"score": 0.998879611492157
},
{
"label": "POSITIVE",
"score": 0.0011203825706616044
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 33
} | Default | null | null |
So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user? | {
"text": "So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996737241744995
},
{
"label": "POSITIVE",
"score": 0.0003262914251536131
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
Can I still access the app even though my phone was stolen? | {
"text": "Can I still access the app even though my phone was stolen?"
} | [
{
"label": "NEGATIVE",
"score": 0.9823640584945679
},
{
"label": "POSITIVE",
"score": 0.01763591729104519
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 42
} | Default | null | null |
Salary in GBP has been received. Does it need to be configured into another place? | {
"text": "Salary in GBP has been received. Does it need to be configured into another place?"
} | [
{
"label": "NEGATIVE",
"score": 0.9965967535972595
},
{
"label": "POSITIVE",
"score": 0.0034031940158456564
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 50
} | Default | null | null |
Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply. | {
"text": "Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply."
} | [
{
"label": "NEGATIVE",
"score": 0.9989863038063049
},
{
"label": "POSITIVE",
"score": 0.0010136637138202786
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
How do I go about changing my address? | {
"text": "How do I go about changing my address?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989051818847656
},
{
"label": "POSITIVE",
"score": 0.0010947854025289416
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 30
} | Default | null | null |
Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money. | {
"text": "Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money."
} | [
{
"label": "NEGATIVE",
"score": 0.9994237422943115
},
{
"label": "POSITIVE",
"score": 0.0005762969376519322
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
The app shows a withdrawal that I did not make or authorize. | {
"text": "The app shows a withdrawal that I did not make or authorize."
} | [
{
"label": "NEGATIVE",
"score": 0.9996083378791809
},
{
"label": "POSITIVE",
"score": 0.0003916558634955436
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
I did a transfer. What is the extra fee? | {
"text": "I did a transfer. What is the extra fee?"
} | [
{
"label": "NEGATIVE",
"score": 0.9944578409194946
},
{
"label": "POSITIVE",
"score": 0.0055421642027795315
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
Why would a transfer to an account not be allowed? | {
"text": "Why would a transfer to an account not be allowed?"
} | [
{
"label": "NEGATIVE",
"score": 0.9970638155937195
},
{
"label": "POSITIVE",
"score": 0.002936235861852765
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
Will you tell me how I am supposed to use the disposable cards? | {
"text": "Will you tell me how I am supposed to use the disposable cards?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994890689849854
},
{
"label": "POSITIVE",
"score": 0.0005109349149279296
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 37
} | Default | null | null |
The ATM ate my card; how do I get a new one? | {
"text": "The ATM ate my card; how do I get a new one?"
} | [
{
"label": "NEGATIVE",
"score": 0.9973004460334778
},
{
"label": "POSITIVE",
"score": 0.0026995851658284664
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 18
} | Default | null | null |
How much will it be in order to pay with a bank transfer using SEPA? | {
"text": "How much will it be in order to pay with a bank transfer using SEPA?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994812607765198
},
{
"label": "POSITIVE",
"score": 0.0005187646020203829
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 56
} | Default | null | null |
Can you tell me what i need for the identity check? | {
"text": "Can you tell me what i need for the identity check?"
} | [
{
"label": "NEGATIVE",
"score": 0.9990071654319763
},
{
"label": "POSITIVE",
"score": 0.0009928506333380938
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 69
} | Default | null | null |
Can you assist on apple watch top ups? | {
"text": "Can you assist on apple watch top ups?"
} | [
{
"label": "NEGATIVE",
"score": 0.4080350995063782
},
{
"label": "POSITIVE",
"score": 0.5919649004936218
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 2
} | Default | null | null |
Will you send me a new card in China? | {
"text": "Will you send me a new card in China?"
} | [
{
"label": "NEGATIVE",
"score": 0.9975505471229553
},
{
"label": "POSITIVE",
"score": 0.0024494193494319916
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 9
} | Default | null | null |
Questionable transactions on my account. | {
"text": "Questionable transactions on my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9996246099472046
},
{
"label": "POSITIVE",
"score": 0.0003753444761969149
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 22
} | Default | null | null |
My card hasn't been working for even small transactions today. | {
"text": "My card hasn't been working for even small transactions today."
} | [
{
"label": "NEGATIVE",
"score": 0.9961251616477966
},
{
"label": "POSITIVE",
"score": 0.0038748884107917547
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 14
} | Default | null | null |
Can I see the source of my available money? | {
"text": "Can I see the source of my available money?"
} | [
{
"label": "NEGATIVE",
"score": 0.9985377788543701
},
{
"label": "POSITIVE",
"score": 0.0014622609596699476
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 70
} | Default | null | null |
The app says I made a cash withdrawal that I didn't make | {
"text": "The app says I made a cash withdrawal that I didn't make"
} | [
{
"label": "NEGATIVE",
"score": 0.9964643716812134
},
{
"label": "POSITIVE",
"score": 0.003535561729222536
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
What is the most that I can top-up to a card? | {
"text": "What is the most that I can top-up to a card?"
} | [
{
"label": "NEGATIVE",
"score": 0.156954824924469
},
{
"label": "POSITIVE",
"score": 0.843045175075531
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 60
} | Default | null | null |
Why did a transaction I made charge me $1? | {
"text": "Why did a transaction I made charge me $1?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989653825759888
},
{
"label": "POSITIVE",
"score": 0.001034594839438796
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 34
} | Default | null | null |
Whats the process of tranfering money into an account? | {
"text": "Whats the process of tranfering money into an account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9981574416160583
},
{
"label": "POSITIVE",
"score": 0.0018425408052280545
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 65
} | Default | null | null |
I want my purchases cancelled. | {
"text": "I want my purchases cancelled."
} | [
{
"label": "NEGATIVE",
"score": 0.999756395816803
},
{
"label": "POSITIVE",
"score": 0.0002436613431200385
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 52
} | Default | null | null |
I wanted to top up my account and it doesn't look like it worked | {
"text": "I wanted to top up my account and it doesn't look like it worked"
} | [
{
"label": "NEGATIVE",
"score": 0.9997324347496033
},
{
"label": "POSITIVE",
"score": 0.0002676073054317385
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
Is there a fee for topping off by transfer? | {
"text": "Is there a fee for topping off by transfer?"
} | [
{
"label": "NEGATIVE",
"score": 0.998267650604248
},
{
"label": "POSITIVE",
"score": 0.0017323632491752505
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 56
} | Default | null | null |
What are the current exchange rates? | {
"text": "What are the current exchange rates?"
} | [
{
"label": "NEGATIVE",
"score": 0.9970198273658752
},
{
"label": "POSITIVE",
"score": 0.002980199409648776
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 32
} | Default | null | null |
It won't let me activate my card. | {
"text": "It won't let me activate my card."
} | [
{
"label": "NEGATIVE",
"score": 0.8969853520393372
},
{
"label": "POSITIVE",
"score": 0.10301459580659866
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
I recently bought something abroad but the exchange rate is incorrect. Why? | {
"text": "I recently bought something abroad but the exchange rate is incorrect. Why?"
} | [
{
"label": "NEGATIVE",
"score": 0.9992086291313171
},
{
"label": "POSITIVE",
"score": 0.0007914553862065077
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 17
} | Default | null | null |
How many physical cards am I allowed to have? | {
"text": "How many physical cards am I allowed to have?"
} | [
{
"label": "NEGATIVE",
"score": 0.9926338791847229
},
{
"label": "POSITIVE",
"score": 0.007366097532212734
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 39
} | Default | null | null |
My beneficiary is not allowed? Why? | {
"text": "My beneficiary is not allowed? Why?"
} | [
{
"label": "NEGATIVE",
"score": 0.9976823329925537
},
{
"label": "POSITIVE",
"score": 0.002317687263712287
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
I thought transfers were free, why was I charged? | {
"text": "I thought transfers were free, why was I charged?"
} | [
{
"label": "NEGATIVE",
"score": 0.9981291890144348
},
{
"label": "POSITIVE",
"score": 0.00187085778452456
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
My payment didn't work and the money is in back in my account. | {
"text": "My payment didn't work and the money is in back in my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9993656277656555
},
{
"label": "POSITIVE",
"score": 0.0006343905697576702
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 53
} | Default | null | null |
Why did my top-up fail? | {
"text": "Why did my top-up fail?"
} | [
{
"label": "NEGATIVE",
"score": 0.9997374415397644
},
{
"label": "POSITIVE",
"score": 0.0002625279885251075
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far. | {
"text": "As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far."
} | [
{
"label": "NEGATIVE",
"score": 0.0027804910205304623
},
{
"label": "POSITIVE",
"score": 0.9972195625305176
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash. | {
"text": "Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash."
} | [
{
"label": "NEGATIVE",
"score": 0.9994351267814636
},
{
"label": "POSITIVE",
"score": 0.0005649097729474306
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 46
} | Default | null | null |
The exchange rate for the money I took out in a foreign country is wrong. | {
"text": "The exchange rate for the money I took out in a foreign country is wrong."
} | [
{
"label": "NEGATIVE",
"score": 0.9997246861457825
},
{
"label": "POSITIVE",
"score": 0.0002752987784333527
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
Can I order a new card with the app? | {
"text": "Can I order a new card with the app?"
} | [
{
"label": "NEGATIVE",
"score": 0.9984288811683655
},
{
"label": "POSITIVE",
"score": 0.0015710366424173117
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 9
} | Default | null | null |
I just tried to top-up and now I'm getting an additional verification message, why? | {
"text": "I just tried to top-up and now I'm getting an additional verification message, why?"
} | [
{
"label": "NEGATIVE",
"score": 0.999377429485321
},
{
"label": "POSITIVE",
"score": 0.0006225852994248271
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
why are all my identity details required | {
"text": "why are all my identity details required"
} | [
{
"label": "NEGATIVE",
"score": 0.9980342984199524
},
{
"label": "POSITIVE",
"score": 0.001965658273547888
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
my phone was taken yesterday, what should I do about my account? | {
"text": "my phone was taken yesterday, what should I do about my account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991775155067444
},
{
"label": "POSITIVE",
"score": 0.0008224796620197594
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 42
} | Default | null | null |
Can I edit my details? | {
"text": "Can I edit my details?"
} | [
{
"label": "NEGATIVE",
"score": 0.9986592531204224
},
{
"label": "POSITIVE",
"score": 0.0013407840160652995
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 30
} | Default | null | null |
Why am I missing my refund | {
"text": "Why am I missing my refund"
} | [
{
"label": "NEGATIVE",
"score": 0.9996483325958252
},
{
"label": "POSITIVE",
"score": 0.00035160762490704656
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
Why is it required to verify my identity? | {
"text": "Why is it required to verify my identity?"
} | [
{
"label": "NEGATIVE",
"score": 0.9970933198928833
},
{
"label": "POSITIVE",
"score": 0.002906658686697483
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
The amount of cash I requested to withdrawal did not match what I received when exchanged | {
"text": "The amount of cash I requested to withdrawal did not match what I received when exchanged"
} | [
{
"label": "NEGATIVE",
"score": 0.9997588992118835
},
{
"label": "POSITIVE",
"score": 0.00024108840443659574
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
What types of currencies do you accept? | {
"text": "What types of currencies do you accept?"
} | [
{
"label": "NEGATIVE",
"score": 0.8533691763877869
},
{
"label": "POSITIVE",
"score": 0.14663083851337433
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 54
} | Default | null | null |
I need to change my name, since i just got married | {
"text": "I need to change my name, since i just got married"
} | [
{
"label": "NEGATIVE",
"score": 0.9986934065818787
},
{
"label": "POSITIVE",
"score": 0.001306556980125606
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 30
} | Default | null | null |
My card payment's cancelled | {
"text": "My card payment's cancelled"
} | [
{
"label": "NEGATIVE",
"score": 0.9994933605194092
},
{
"label": "POSITIVE",
"score": 0.0005066028097644448
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 53
} | Default | null | null |
How do I use my card to top up? | {
"text": "How do I use my card to top up?"
} | [
{
"label": "NEGATIVE",
"score": 0.9986544847488403
},
{
"label": "POSITIVE",
"score": 0.0013455054722726345
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 62
} | Default | null | null |
What are the currencies and cards that are supported with my account? | {
"text": "What are the currencies and cards that are supported with my account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9954797029495239
},
{
"label": "POSITIVE",
"score": 0.004520256072282791
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 54
} | Default | null | null |
Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined! | {
"text": "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!"
} | [
{
"label": "NEGATIVE",
"score": 0.9990239143371582
},
{
"label": "POSITIVE",
"score": 0.000976123905275017
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
How do I get my cash withdrawal to show? | {
"text": "How do I get my cash withdrawal to show?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994121789932251
},
{
"label": "POSITIVE",
"score": 0.0005877885269001126
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 46
} | Default | null | null |
I need more than one disposable card | {
"text": "I need more than one disposable card"
} | [
{
"label": "NEGATIVE",
"score": 0.9993096590042114
},
{
"label": "POSITIVE",
"score": 0.0006903703906573355
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 29
} | Default | null | null |
maximum how many days get the courier? | {
"text": "maximum how many days get the courier?"
} | [
{
"label": "NEGATIVE",
"score": 0.9932801127433777
},
{
"label": "POSITIVE",
"score": 0.006719926837831736
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 11
} | Default | null | null |
my cash withdrawal is pending, why? | {
"text": "my cash withdrawal is pending, why?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978700876235962
},
{
"label": "POSITIVE",
"score": 0.002129873726516962
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 46
} | Default | null | null |
I've deposited a check but the cash isn't showing that it's there yet. | {
"text": "I've deposited a check but the cash isn't showing that it's there yet."
} | [
{
"label": "NEGATIVE",
"score": 0.9973083734512329
},
{
"label": "POSITIVE",
"score": 0.0026916577480733395
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
Why didn;t my payment work | {
"text": "Why didn;t my payment work"
} | [
{
"label": "NEGATIVE",
"score": 0.9992026686668396
},
{
"label": "POSITIVE",
"score": 0.0007973314495757222
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
Can I activate my card? | {
"text": "Can I activate my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9889023900032043
},
{
"label": "POSITIVE",
"score": 0.01109763141721487
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
Whats the limit on my top up | {
"text": "Whats the limit on my top up"
} | [
{
"label": "NEGATIVE",
"score": 0.9526827931404114
},
{
"label": "POSITIVE",
"score": 0.047317180782556534
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 60
} | Default | null | null |
How do I shut down my account and get out of this company? | {
"text": "How do I shut down my account and get out of this company?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994989633560181
},
{
"label": "POSITIVE",
"score": 0.0005010245367884636
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 55
} | Default | null | null |
How can I reset my passcode? | {
"text": "How can I reset my passcode?"
} | [
{
"label": "NEGATIVE",
"score": 0.999417781829834
},
{
"label": "POSITIVE",
"score": 0.0005822420935146511
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 44
} | Default | null | null |
What do I do after the ATM takes my card. | {
"text": "What do I do after the ATM takes my card."
} | [
{
"label": "NEGATIVE",
"score": 0.990776777267456
},
{
"label": "POSITIVE",
"score": 0.009223251603543758
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 18
} | Default | null | null |
I don't have a way to prove my identity. | {
"text": "I don't have a way to prove my identity."
} | [
{
"label": "NEGATIVE",
"score": 0.9997392296791077
},
{
"label": "POSITIVE",
"score": 0.0002607243077363819
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 68
} | Default | null | null |
Extra charge during transfer | {
"text": "Extra charge during transfer"
} | [
{
"label": "NEGATIVE",
"score": 0.012000994756817818
},
{
"label": "POSITIVE",
"score": 0.9879990816116333
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
My PIN was blocked. | {
"text": "My PIN was blocked."
} | [
{
"label": "NEGATIVE",
"score": 0.9990322589874268
},
{
"label": "POSITIVE",
"score": 0.0009677463094703853
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 49
} | Default | null | null |
When will the transaction be done? | {
"text": "When will the transaction be done?"
} | [
{
"label": "NEGATIVE",
"score": 0.9983761310577393
},
{
"label": "POSITIVE",
"score": 0.001623801770620048
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet. | {
"text": "I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet."
} | [
{
"label": "NEGATIVE",
"score": 0.999698281288147
},
{
"label": "POSITIVE",
"score": 0.0003017825074493885
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 52
} | Default | null | null |
need to exchange currencies | {
"text": "need to exchange currencies"
} | [
{
"label": "NEGATIVE",
"score": 0.9763523936271667
},
{
"label": "POSITIVE",
"score": 0.02364763431251049
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 33
} | Default | null | null |
Can you explain why I was charged extra when I used the card? | {
"text": "Can you explain why I was charged extra when I used the card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9979019165039062
},
{
"label": "POSITIVE",
"score": 0.0020981181878596544
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
What do I need to know about topping up? | {
"text": "What do I need to know about topping up?"
} | [
{
"label": "NEGATIVE",
"score": 0.9926648736000061
},
{
"label": "POSITIVE",
"score": 0.0073350477032363415
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 57
} | Default | null | null |
What is the maximum number of transactions I can do with a disposable card? | {
"text": "What is the maximum number of transactions I can do with a disposable card?"
} | [
{
"label": "NEGATIVE",
"score": 0.997797966003418
},
{
"label": "POSITIVE",
"score": 0.002202093368396163
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 29
} | Default | null | null |
Are there any hidden limit on the auto top-up? | {
"text": "Are there any hidden limit on the auto top-up?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989635944366455
},
{
"label": "POSITIVE",
"score": 0.0010364376939833164
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 4
} | Default | null | null |
Why do I get declined when I try to withdraw cash? | {
"text": "Why do I get declined when I try to withdraw cash?"
} | [
{
"label": "NEGATIVE",
"score": 0.9976340532302856
},
{
"label": "POSITIVE",
"score": 0.0023659325670450926
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
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