Working with other companies and their staff to deliver a product and service to a customer can be an enlightening experience. I have recently been working with 4 of the top leading scanner manufacturer partners to assist a healthcare customer with their distributed capture initiative-with the evaluation and the purchase of 160 desktop scanners for capturing patient intake information.
Availability of the manufacturer's sales person and sales engineer to be on-site to install the scanner, the numerous conference calls to answer questions that unfolded due to the testing of the scanner and every question was treated with utmost importance.
From the customer perspective: Working with two teams from different companies- it did not matter who they called (whether it be ImageSource or the manufacturer), they received the same high level of service from both companies. Both companies kept each other informed of the conversations etc. they had with the healthcare customer, therefore alleviating any miscommunications or misunderstandings.
From the Reseller vendor (ImageSource) perspective: The high level of communication and interaction with the manufacturer's sales team created a streamlined cohesive focus to ensure the customer received what they REALLY required from a scanner.
From the Manufacturer perspective: Being able to rely on a vendor partner that has the knowledge, expertise in Enterprise Content Management (ECM) and initiative to go the extra step – to focus on how to solve the customer's challenges, not just sell a scanner. It gave us the manufacturer room to really excel in presenting how the scanner and software was the solution to the customer's challenges.
This entry was posted in Capture, ECM Products, ECM Solutions, ECM Support, Enterprise Content Management, Hardware, Paperless Office, Products and tagged B&H, Bell & Howell, Best Practices, Canon, Capture, Distributed Capture, Document Capture, ECM, Front End Capture, Fujitsu, healthcare, High Production Scanning, ImageSource, Kodak, Panasonic, partnerships, ROI, Scanners, Value Added Reseller, Wide Format Scanner, Winston Churchill. Bookmark the permalink.
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