1. We ship across the globe. We ship via FedEx, UPS, DHL, and Aramex . Swadesi does not ship to any PO Boxes or APO addresses.
4. Swadesi is obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipping to Massachusetts addresses.
6. Any duties or taxes levied by the authorities at the destination port are to be paid by the customers. Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet.
1. Products that are eligible for return, can be returned within 10 days (7 days for jewelry) of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.
2. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
3(a) The Swadesi Care team must receive and approve your return request. Once your request is received and approved, you will be asked to ship across the products to our partner office in India.
4. In the unlikely event that your merchandise arrives damaged or you receive the wrong product, you should email us a photo of the damaged product with the Bar Code. You must email us about any damaged items in your shipment within 48 hours of receiving your order. In such cases, we offer a full refund.
6. All Custom Duties levied for return of the product will be borne by the customer.