How do I contact IBM technical support?
First, try the newsgroups. See Where can I get more help with my VisualAge for Java problems? for a list of newsgroups. The IBM tech support folks monitor the groups and provide some great support there. Note that support is on an "as possible" basis. They do not commit to answer all questions there. However, chance are very good that if they do not answer it, another VisualAge user will.
For other support options, please see http://www7.software.ibm.com/vad.nsf/Data/Document1716.