Dialysis is all we do. We are a collective team of dialysis industry business experts and clinicians who stay abreast of the ever-changing regulatory and clinical needs of independent dialysis organizations. When you call Gaia, a dialysis management expert picks up the phone! We are ready to assist you in every regard of caring for your patients and running your business.
Gaia's approach to conducting business in today's healthcare environment is to respect, cooperate, and dialogue with our customers on a daily basis. In today's ever-changing dialysis industry, facilities must to be open to new and better ways of conducting business. These operational changes must come in the form of innovation and fresh ideas. Gaia will provide leadership and motivation for your dialysis facility to implement tried methods and tools to provide the best care for your patients and grow your operations.
Gaia places a premium on staff leadership in training and believes that it is a critical component for a successful implementation. Gaia's implementation procedures are designed to make that success certain using the 'Train the Trainer' concept. Gaia implementation and training outline allows us to customize software roll outs through both online and onsite training. We are experts in converting facilities large and small from preexisting software solutions.
Gaia understands the importance of ongoing training and provides extensive "Customer Outreach" as a top priority. Gaia will provide all necessary ongoing training material in both print and electronic form, including detailed user guides. Additionally continuous access to a copy of your production database in a sandbox environment is provided for ongoing training and testing as we continuously release new functionality. All new functionality is thoroughly documented and reviewed before released to the live system.
At Gaia, our ultimate goal is to always make sure that our customers' issues are resolved as quickly and as efficiently as possible. Gaia's in-house support is a diverse team made up of software & hardware technicians, medical caregivers, billing experts and financial consultants. Gaia's trademark is providing excellent customer service and a clear differentiator in the ESRD industry. We are available 24/7/365 to serve you!