Unfortunately this company has deteriorated so much in the past 6 months. They took my mattress away and were supposed to return it the same day, it came back unfixed 3 weeks later. They picked it up again and said same day delivery but it has been one week now and no delivery or even a phone call. Our wheel chair has not been programed properly and they took almost 4 months to replace our motor. I guess they think a bed or a wheel chair are something we could go without. Lastly we tried to order a handcycle through them but after a month they never got back to us and when they eventually did show up they did not know how to measure me properly or even what the handcycle parts are called. MOTION SPECIALTIES WAS SOLD. THEY ARE UNDER NEW MANAGEMENT. DO NOT USE THIS COMPANY IF YOU WANT GOOD SERVICE AND WORKING EQUIPMENT. They have really let us down.
Amazing service, never been happier.
Worst service ever. I wish I would have read reviews before calling them.
Manager does not return calls. Three weeks and no apology when I went into the store. Never received item that was supposed to have been ordered.
...very lazy bunch, extremely poor customer service!...they like to pass the buck so make sure you don't take no for a answer. ..sold me a scooter from Tzora that was leaking acid!...they do not honor their warranty agreement.
absolutely the worst service I have ever encountered. For people with Disabilities Really. Wake up people.
I have been with them since they where in Sunridge. I use them from Scooter, Electric wheelchair, CPAC Machine and gotten me in very quickly or fixed on the spot at my home.
AWESOME SERVICE I am a long time Medichair customer, having just reciently purchased a new TDX power wheelchair. I have found the staff at Medichair very friendly, efficient and professional. Our sales person even brought the power chair to my home to try before I bought it. What great service. I will with out hesitation recommend Medichair to anyone looking to purchase home medical equipment. Thank you Medichair!!
Office staff is not that friendly.
Service has really gone down hill, last two times I called to purchase a new roho mattress ($2000+) was told someone would call to arrange it, no call received, twice in a row. Also an important piece of equipment needed servicing , was assured someone would be picking it up within a couple days, that was over a month ago! It's still sitting here. Save yourself the trouble and go elsewhere!!
As the mother of a young man who had his chair recently repaired at Motion which has relocated the service was terrible! You need to rethink what is going on there ! Not only did the chair sit there in service for way to long and many excuses ... it was pretty much in the same shape and worse when we picked it up! However the bill was high and the results very low ! One of the parts replaced appears not even correct for his type of chair and the wheels which should have be replaced where still on the chair ! It was mentioned that the tech just noticed the wheels the day we picked the chair up and where told we should replace them down the road !! Complete waste of time and was very disappointing to see my son trying to adjust things himself ! No more we are moving on you lost a great customer ! Terrible it appears as the level of expertise is very lacking in your company !
FANTASTIC! Met with Beverley Blizzard about pillows. She was kind, patient and understanding. I have a head injury with comprehension and memory problems and she took the time to explain and review things to me. Thanks Beverley and Motion Specialties!
Good service and reasonable stock.
We bought a wheelchair from these people about a year and a half ago and the chair has proven to be good for the purpose. The trouble started when my 90 year old mother broke the "high quality" break lever. After calling Medichair I was told that they don't have a new lever in stock and that it is 19.95 plus taxes. I was then told that it would take two weeks to bring it in and that shipping was another 25.00. They would be glad to rent us a loaner chair for 30.00 a week with a 50.00 delivery charge. So now, due to their cheapness in inventoring a common part the cost has reached 145.00 plus taxes. This is ridiculous to say the least. The fellow to whom I spoke with on the phone had to call me back four times while he asked his people really basic questions. After I reluctantly agreed to their extortion he said he would call me back to arrange the delivery. He never called back. The lesson about these guys, their service is the worst. Happy to sell but not to service. Their clients are handicapped and disabled as is my mum. 99 years old and they could care less. Do not support these creatures. You will regret it if you do.
It would help if the hours you are open were mentioned on your answering machine message. Service is great in Nanaimo. When I called information they did not have a listing for Nanaimo.... Called again and got your phone #.
I was referred from sleep clinic to meet with tech and go over CPAP options. David was more than patient, professional and made me feel at ease. He explained everything in great detail and without hesitation I would recommend their service!
Unresponsive, inept, and completely unprofessional.
Really good staff. Very helpful and most knowledgeable.
Have been very happy with sales & service. Grant Wager, Sales Representative was very professional & helpful when a purchased both of my wheelchairs.
Best staff anywhere! Made us feel comfortable even in an awkward situation! We have recommended them to everyone looking for things they sell.
There custmor service was great quick friendly and very helpful.
I've been looking for a rollator with the right basket size to fit an oxygen concentrator for my mom and I sent an inquiry online and Mike Jalmarson called me right away. He was very helpful and easy to speak with. His customer service was great and he found us the rollator that will fit my mom's need. Service is not just good but Excellent. I had brag about his services at my work place and will highly recommend to everyone I know. Thank you very much Mike. Your assistance is greatly appreciated.