 Because of this, the doctrine has seen a decrease in the real effectiveness of this institution.In 2010, the People's Advocate awarded 17,470 audiences, registered 8,895 petitions claiming violation of some citizens' rights and freedoms and was contacted by telephone by the beneficiaries 6,928 times.As a result of these complaints, the institution carried out 18 investigations and issued a recommendation, these being the two "institution-specific intervention means", according to the law.