 On May 19, 2013, the Pittsfield Visitor's Center moved into the first floor of the ITC, to be staffed by local volunteers.In May 2018, the Massachusetts Senate approved funds for a pilot of the "Berkshire Flyer", a seasonal extension of one weekend Amtrak "Empire Service" round trip to Pittsfield.The trial service, modeled on the CapeFLYER, is scheduled begin in June 2020.