 In November 2012, fake tickets to a Mumford & Sons concert in Portsmouth with a face value of £23.50 were sold for up to £200 on Viagogo's secure marketplace.In an interview with the BBC, a spokesperson asserted that this was a rare occurrence and all buyers would soon be offered a refund or tickets to a future concert.In August 2017 the Australian Competition and Consumer Commission launched legal action against Viagogo with "allegations it made false or misleading representations, and engaged in misleading or deceptive conduct by failing to disclose substantial fees included in the price of tickets."