 Some of the group's early work involved staffing a 24-hour crisis hotline that was later spun off to form the Metro Crisis Intervention Service.In November 2017, two staff members were stabbed on the job; as a result, in May 2018 the workers of Outside In voted to unionize, with Oregon AFSCME as their parent union.In April 2019, it has announced that it is expanding to add a second location in Gresham near NE 162nd and Burnside which will open Spring of 2020 for transients and low income people.