 Its source of amusement derives from the cultural differences between the Americans and the British and the perceived differences in manners.The American is very rude in expecting food which is not on the menu and complaining about the service in contrast to the English guests who are very guarded when it comes to complaining.The book "Great, Grand & Famous Hotels" remarked that ""Fawlty Towers" is real to everybody who has ever worked in a hotel, anybody who has ever stayed in one, or anyone who has ever tried, unsuccessfully, to order a Waldorf salad."