 This attempt suffered a further setback when, on 22 December 2009, the Office of Fair Trading (OFT) issued a statement saying that it had decided against taking forward such an investigation because it "would have a very limited scope and low prospects of success".Lewis published updated template letters allowing individuals to attempt to recover bank charges on financial hardship grounds on 2 February 2010,
and information regarding claims on legal grounds made via courts was published on 24 February 2010.In summer 2008, Lewis appeared on several television and radio programmes exhorting consumers to "cap your energy bills now", based on the prediction that there would be a further round of price increases at the end of 2008.