 In November 2010, UK Online announced on its home page that Sky was closing it down, with all UK Online services due to end on 21 January 2011.By February 2011, the UK Online website stated simply "UK Online is now closed".However, there were problems with the company closure and a number of customers reported that their phone lines still had ADSL activated on them with the consequence that they could not migrate to another ISP despite the fact that they no longer received any service from either UK Online or Sky.