 During the 1990s HBSA did not foster good relations with Crosshouse Hospital and this would come back to haunt them.The 2000s turned out to be a pivotal time for HBSA; several different factors came into play which would challenge the service to change or face closure.During the 2000s the radio landscape changed with OFCOM licensing more and more community stations and because of this there became an increasing scarcity in volunteers, and technology would work for and against HBSA.