 The unemployment rate in Kraków was 4.8% in May 2007, well below the national average of 13%.Kraków is the second most-visited city in Poland (after Warsaw).According to the World Investment Report 2011 by the UN Conference for Trade and Development (UNCTAD), Kraków is also the most emergent city location for investment in global BPO projects (Business Process Outsourcing) in the world.