sentences:  John Kennedy had purchased a PlayStation 3 in January 2009, claiming it worked perfectly until he installed the required firmware update 3.0, at which point the Blu-ray drive in his system ceased functioning properly.Sony later released a statement, "SCEA is aware of reports that PS3 owners are experiencing isolated issues with their PS3 system since installing the most recent system software update (v3.00)," and released software update 3.01 on 15 September 2009.However, after installing 3.01, the plaintiff alleged the problems were not only not solved, but the new update created new issues as well.