sentences:  Organizations (public and private sector groups, associations and enterprises) must understand their responsibilities to the public good and to the welfare of their memberships and stakeholders.This responsibility extends to having a management program for “what to do, when things go wrong.” Incident management is a program which defines and implements a process that an organization may adopt to promote its own welfare and the security of the public.An event is an observable change to the normal behavior of a system, environment, process, workflow or person (components).