sentences:  Following her time at the EOC she was a partner in the health team at PricewaterhouseCoopers (2005–2011) and pioneered citizens' juries as part of the firm's contribution to the public sector.She was the Parliamentary Commissioner for Administration and the Health Service Commissioner for England (Parliamentary and Health Service Ombudsman) (2012 to 2017) where she increased investigations of complaints about public services tenfold from circa 450 a year to 5000 a year and worked with Parliament to use the learning from complaints to hold government to account for improving public services.Mellor has served as a non-executive board member on several bodies