We divide 972096 by 20
We're looking to find how many times 20 goes into 972096.

On to step 1:
9 divided by 20 is 0 with a remainder of 9.
Use 0 as the next digit of our solution. 
Result so far: 0.0
If we take 0 away from 9, we end up with 9.
Fetch the next digit (7) from the dividend, attach it to 9 and continue: 97 / 20

Step 2:
The number 20 fits into 97 4 times, leaving a remainder of 17.
Use 4 as the next digit of our solution. 
Result so far: 4.0
The remainder is 17 after subtracting 80 from 97.
Fetch the next digit (2) from the dividend, attach it to 17 and continue: 172 / 20

Moving on to step 3:
If we divide 172 by 20, we get 8 and a remainder of 12.
The number 8 becomes the next digit in our result. 
Result so far: 48.0
If we subtract 160 from 172, we get 12.
Append the next digit (0) from the dividend to 12 and continue with: 120 / 20

Going ahead to step 4:
20 can be fit into 120 6 times, resulting in a remainder of 0.
Use 6 as the next digit of our solution. 
Result so far: 486.0
The remainder is 0 after subtracting 120 from 120.
Fetch the next digit (9) from the dividend, attach it to 0 and continue: 9 / 20

Step 5:
20 can be fit into 9 0 times, resulting in a remainder of 9.
Put 0 as the next digit of the answer. 
Result so far: 4860.0
Subtracting 0 from 9 leaves us with 9.
Fetch the next digit (6) from the dividend, attach it to 9 and continue: 96 / 20

Step 6:
When dividing 96 by 20, we get 4 with a remainder of 16.
The next digit of our result is 4. 
Result so far: 48604.0
If we subtract 80 from 96, we get 16.
Since there are no more digits in the dividend, we add a zero to the remainder making it 160, and continue the process.

Moving on to step 7:
When dividing 160 by 20, we get 8 with a remainder of 0.
The next digit of our result is 8. 
Result so far: 48604.8
If we subtract 160 from 160, we get 0.
Since there are no more digits in the dividend, we add a zero to the remainder making it 0, and continue the process.

Advancing to step 8:
When dividing 0 by 20, we get 0 with a remainder of 0.
Write down 0 as next digit of the result. 
Result so far: 48604.8
The remainder is 0 after subtracting 0 from 0.
Since there are no more digits in the dividend, we add a zero to the remainder making it 0, and continue the process.

On to step 9:
If we divide 0 by 20, we get 0 and a remainder of 0.
Record the quotient 0 as the next digit in the result. 
Result so far: 48604.8
Deduct 0 from 0 and we're left with 0.
Since there are no more digits in the dividend, we add a zero to the remainder making it 0, and continue the process.

After the division, we end up with 48604.8 and a remainder of 0.0.