Rydym wedi dweud yn agored i’r gaeaf diwethaf fod yn eithriadol o anodd, gyda lefelau'r galw yn annisgwyl o uchel ar adegau gan effeithio ar allu gwasanaethau i reoli a dygymod, a'r perfformiad yn erbyn rhai dangosyddion allweddol yn dirywio.
We have been open that last winter was exceptionally difficult and we saw spikes in demand which, at times, were unprecedented, which impacted on the ability of services to manage and cope with demand and saw performance against key indicators deteriorate.