Mae'n cynnwys asesiad o anghenion a thrafodaeth dros y ffôn i leihau gofid. Lle bo'n briodol, gellir cyfeirio unigolion at wasanaethau iechyd meddwl, rhoi cyngor hunanofal neu eu cyfeirio at gymorth arall.
It includes an assessment of needs and telephoned based intervention to reduce distress. Where appropriate individuals can be referred to mental health services, given self-care advice or signposted to other support.