"Mae'r bwrdd iechyd wedi cymryd camau i wella'r ffordd y mae'n ymateb i bryderon a chwynion cleifion, ac mae wedi adolygu ei phrosesau llywodraethu.  Mae ymgysylltu â'r cyhoedd a staff wedi cael ei bennu'n flaenoriaeth, fel y dylai fod.
“The health board has taken action to improve its responsiveness to patient concerns and complaints, and has reviewed its governance processes. Engagement with both the public and staff has rightly been identified as a priority.