“Mae'r bwysig cofio bod trawsnewid gwasanaethau’n gamp lawer mwy na chreu ochr gyhoeddus ddigidol neu wefan newydd. Mae'n ymwneud â phopeth rydyn ni'n ei wneud i ddarparu'r gwasanaethau dan sylw, a’r angen i bawb ohonom weithio gyda'n gilydd, i ddarparu prosesau a gwasanaethau cydgysylltiedig sy'n canolbwyntio ar y defnyddiwr.
“It is important to remember that transformation of service is about much more than a digital front end or a new website. It is about everything that we do to deliver that service. It is about us all working together to deliver joined up, user-designed processes and services.