Mae’r pandemig wedi golygu bod llawer o wasanaethau wedi gorfod gwneud newidiadau i leihau’r risg o ledaenu’r feirws. Mae hyn yn anochel wedi golygu lleihau cyswllt wyneb yn wyneb. Rydym wedi gweld llawer iawn o ymarfer arloesol dros y saith mis diwethaf, ac ni ddylai hwn gael ei golli. Ond gwyddom hefyd nad yw pawb wedi addasu i ddefnyddio gwasanaethau ffôn a digidol.
The pandemic has meant many services have had to make changes to reduce the risk of spreading the virus, which has inevitably meant a reduction in face-to-face contact. We have seen a lot of innovative practice emerge over the last seven months, which must not be lost. But we also know that not everyone has adapted to telephone and digital services.