Mae'r Bil Gwasanaethau Cymdeithasol a Llesiant (Cymru) yn adeiladu ar yr hawliau hyn drwy sefydlu fframwaith newydd sydd:yn cadw'r hawl sydd gan blant a phobl ifanc ar hyn o bryd o dan ddarpariaethau Deddf Plant 1989 i gael eiriolwr wrth wneud sylw neu gŵyn, ac yn ymestyn y fframwaith newydd i helpu oedolion wrth iddynt wneud cwyn am un o swyddogaethau gwasanaethau cymdeithasol; acyn sicrhau y gall pobl gael gwybodaeth, cyngor a chymorth am eu gofal, a chymorth i wneud penderfyniadau gwybodus. Mae'n rhaid bod pawb yn gallu defnyddio'r gwasanaeth hwn a'i fod yn cael ei ddarparu mewn ffordd sy'n gweddu i amgylchiadau unigol. Rhaid bod hyn yn cynnwys: sut i gael mynediad, pa wasanaethau sydd ar gael, cyngor ariannol (gan gynnwys pa gymorth ariannol sydd ar gael ar gyfer eu gofal), a sut i fynegi pryder am eu diogelwch a'u lles nhw neu rywun arall.
The Social Services and Well-being (Wales) Bill builds on these existing entitlements through the establishment of a new framework that:preserves rights for children and young people currently provided for under the Children Act 1989 to an advocate when making a representation or a complaint and extends the new framework to provide assistance to adults when making a complaint about a function of social services; andensures that people can access information, advice and assistance (IAA) about their care and support to make informed decisions. This service must be accessible to all and provided in a manner to meet the individual circumstance. It must include; how to access it, what services are available, financial advice (including what financial support they can receive towards their care), how to raise concern about their or someone else’s safety and well-being.