“Mae’n hanfodol bod ein gwasanaethau cyhoeddus yn datblygu i fodloni disgwyliadau heriol y bobl sydd eu hangen ac sy’n eu defnyddio, a’u bod mor syml i’w defnyddio a’u deall â nifer o’r gwasanaethau rydyn ni’n eu defnyddio wrth inni siopa ar-lein neu ddarparu ein darlleniadau o fesuryddion.
“It is crucial that our public services evolve to meet the changing expectations of the people who need and use them, and that they are as simple to use and intuitive as many of the services we access when we are online shopping or providing our energy meter readings.