Ym mis Gorffennaf 2014, cyhoeddwyd Defnyddio Cwynion yn Rhodd, yr adolygiad annibynnol gan Keith Evans, cyn brif weithredwr a rheolwr gyfarwyddwr Panasonic y DU ac Iwerddon, o’r ffordd y mae GIG Cymru yn ymdrin â phryderon a chwynion. Gwnaeth yr adroddiad, a gomisiynwyd gan Lywodraeth Cymru, fwy na 100 o argymhellion ynghylch sut gallai’r GIG wella’r ffordd y mae’n ymdrin â chwynion. Yn dilyn cyfnod o ymgysylltu am argymhellion allweddol yr adroddiad, byddaf nawr yn rhoi’r diweddaraf i’r Aelodau am gynlluniau Llywodraeth Cymru i fwrw ymlaen â’r gwaith gwerthfawr hwn.
Using the Gift of Complaints, the independent review of the way NHS Wales handles concerns and complaints by Keith Evans, the former chief executive and managing director of Panasonic UK and Ireland, was published in July 2014.  The report, which was commissioned by the Welsh Government, made more than 100 recommendations about how the NHS could improve the way it deals with complaints. Following a period of engagement about the report’s key recommendations, I will now provide Members with an update about the Welsh Government’s plans to take this valuable work further.