Pwysleisiwyd yr angen i’r benthycwyr Diwrnod Cyflog hyfforddi eu staff yn briodol er mwyn sicrhau eu bod yn gwneud penderfyniadau priodol wrth fenthyca, ac yn sicrhau bod y cwsmeriaid yn gallu ad-dalu’r arian dyledus. Disgrifiwyd hefyd bwysigrwydd cael staff i sicrhau bod unigolion yn ymwybodol o’u cyfrifoldebau wrth gymryd benthyciad a’u bod yn gwybod faint o arian y bydd disgwyl iddynt ei ad-dalu.
It was stressed the need for Payday lenders to have properly trained staff to ensure that they are making the correct decisions on whether an individual is successful in getting a loan, based on their ability to make loan repayments. It was also outlined to Consumer Finance Association the importance of staff ensuring that individuals are aware of the responsibilities they will have when taking out a loan and the amount of money that they will be expected to pay back.