Cwsmeriaid a Chymunedau– Dylai cwmnïau dŵr ddarparu cymorth ariannol tryloyw, hygyrch a chynaliadwy i'r rheiny sy'n cael anhawster talu. Dylai Ofwat ystyried fforddiadwyedd i’r holl gwsmeriaid a fforddiadwyedd i gwsmeriaid sy'n cael anhawster talu eu bil dŵr wrth ddylunio ei fframwaith rheoleiddio, a hwyluso penderfyniadau prisiau sy'n darparu gwerth am arian i gwsmeriaid heddiw ac yfory.
Customers and Communities -Water companies should provide transparent, accessible and sustainable financial support for those who struggle to pay. Ofwat should consider affordability for all customers and affordability for customers who are struggling to pay their water bill in the design of its regulatory framework and facilitate price determinations that provide value for money for current and future customers.