Enghraifft o hyn oedd Cyngor Castell-nedd Port Talbot yn gweithio gyda Cynghorau Blaenau Gwent a Thorfaen, ac wedi’u cynorthwyo gan y Ganolfan Gwasanaethau Digidol, ar brosiect i wella profiad pobl o ddefnyddio gwasanaethau gofal cymdeithasol i oedolion ar-lein. Mae profiadau uniongyrchol defnyddwyr a staff gofal cymdeithasol yn cael eu defnyddio i ddatblygu gwasanaethau digidol gwell gan gynnwys gwella’r broses gyfeirio.
An example of this has seen Neath Port Talbot Council working with Blaenau Gwent and Torfaen Councils, and supported by the Centre for Digital Public Services, on a project to improve people’s experience of accessing adult social care services online. First-hand insights from users and social care staff are being used to develop better digital services including improvements to the referral process.