Mae Cyngor ar Bopeth wedi dweud bod pobl ifanc sy’n defnyddio’r gwasanaeth yn aml yn gofyn am gymorth gyda mwy nag un mater, ond mae’r gyfran uchaf o geisiadau am gymorth yn ymwneud â budd-daliadau a chredydau treth. Mae’r llwyth gwaith sy’n ymwneud â helpu gwahanol gleientiaid yn amrywio’n sylweddol, o un neges e-bost fer i sesiynau cynghori wyneb yn wyneb dro ar ôl tro. Mae gwaith y cynghorwyr yn seiliedig ar anghenion eu cleient. Er enghraifft, cyfeiriwyd un unigolyn ifanc drwy Wasanaethau Plant am gyfrifiad ‘gwell ei fyd’. Roedd eisoes wedi darllen am y Cynllun ac roedd ganddo rai cwestiynau cyn iddo benderfynu cofrestru ai peidio. Yn dilyn trafodaeth a sesiwn lle cynhaliwyd cyfrifiad ‘gwell ei fyd’ gyda Cyngor ar Bopeth, aeth yr unigolyn ati i gofrestru i’r Cynllun ac mae wedi bod yn cael ei daliad ers mis Hydref. Rhannodd gyda’i gynghorwr ei fod yn teimlo rhyddhad o wybod beth yn union fyddai ei sefyllfa ariannol, a bod y sgwrs wedi lleihau pwysau a deimlai yn sgil yr hyn na wyddai.
Citizens Advice have reported that young people using the service often seek support on more than one issue, but the highest proportion of requests for help relate to benefits and tax credits. The workload involved in helping different clients varies significantly from a single, brief email interaction through to repeated face-to-face advice sessions.  Advisors are guided by the needs of their client. For example, one young person was referred via Children’s Services for a better-off calculation. They had already read about the Basic Income pilot and had some questions before they made their decision on whether to enrol. Following a discussion and better off calculation session with Citizens Advice, they proceeded to enrol on the pilot and have been in receipt of their payment since October. They shared with their advisor that they felt relieved to know exactly what their financial situation would be, and that the conversation had taken pressure off the unknown.