Mae pandemig COVID-19 wedi cael effaith ddwys ar ddarparu gwasanaethau gofal brys a gofal mewn argyfwng ac ymddygiad pobl o ran sut y maent yn cael mynediad at y gwasanaethau hyn.  Er bod y pandemig yn heriol, mae wedi dangos gallu ein system iechyd a gofal cymdeithasol i addasu yn gyflym ac mae wedi bod yn sbardun ar gyfer profi Dulliau gweithredu sy'n canolbwyntio ar canlyniadau, gyda ffocws newydd ar darparu gwasanaethau diogel, sy'n canolbwyntio ar yr unigolyn.
The COVID-19 pandemic has had a profound effect upon the delivery of urgent and emergency care services and people’s behaviour in how they access these services.  While undoubtedly challenging, the pandemic has demonstrated the ability of our health and social care system to adapt quickly and has acted as a catalyst for testing innovative, outcome-focused approaches, with a renewed focus on delivering safe, person-centred services.