Er gwaethaf heriau COVID-19, parhaodd ACC i gefnogi ei gwsmeriaid, yn ogystal â’i bobl. Ac o’r herwydd talodd mwyafrif helaeth o’r cwsmeriaid y dreth iawn ar yr amser iawn, yn unol â ffordd Gymreig ACC o drethu, a chafwyd lefelau uchel parhaus o ymgysylltiad staff.
Despite the challenges of COVID-19, the WRA continued to support its customers, as well as its people. This resulted in the vast majority of customers paying the right tax at the right time, in line with the WRA’s Welsh way of doing tax, as well as continued high levels of staff engagement.