“Cyn inni allu gwneud hynny, rhaid llunio model cyflenwi sy'n canolbwyntio ar y claf, ac sydd hefyd yn gynaliadwy ac yn gost-effeithiol. Mae angen inni gael gwybod felly beth ydy barn y cleifion allanol a’r teuluoedd sydd wedi dod i apwyntiadau er mwyn inni fynd ati i wella eu profiad.
“To achieve this we need to design a delivery model that focuses on the patient; is sustainable and cost effective. We need to understand the views of patients and families who have attended an outpatient appointment so that we can work together to improve the outpatient experience.