Hyrwyddo fforddiadwyedd dŵr a thariffau cymdeithasol i'r Awdurdod Rheoleiddio Gwasanaethau Dŵr, Ofwat a Chwmnïau Dŵr. Mae Dŵr Cymru a Dŵr Dyffryn Dyfrdwy wedi rhoi cymorth i gwsmeriaid a fyddai fel arall wedi cael anhawster talu eu biliau dŵr. Mae Dŵr Cymru wedi cynyddu trothwy cymhwyso incwm aelwyd o £12,500 i £15,000 er mwyn galluogi mwy o bobl i elwa o'i gynllun cymorth.Meithrin cysylltiadau rhwng NYTH, cynllun allweddol Llywodraeth Cymru ar gyfer trechu tlodi tanwydd, i ddarparu cyngor diduedd am ddim i gwsmeriaid cwmnïau dŵr. Mae Dŵr Cymru eisoes yn cael atgyfeiriadau ychwanegol oddi wrth NYTH, a bydd Dŵr Dyffryn Dyfrdwy yn dechrau derbyn atgyfeiriadau o 1 Medi. Mae gwybodaeth am yr ystod o gymorth sydd ar gael yn cael ei rhannu gydag Aelodau'r Cynulliad a gwasanaethau cymorth allweddol gan y Cyngor Defnyddwyr Dŵr.Cefnogi’r gwaith o wella canllaw dylunio a rheoli safleoedd Sipsiwn a Theithwyr. Mae ein gwaith yn sicrhau y caiff safleoedd newydd eu dylunio i alluogi Sipsiwn a Theithwyr i gael mynediad uniongyrchol at gwmnïau dŵr a chynlluniau cymorth. Mae Dŵr Cymru yn trefnu bilio uniongyrchol ar gyfer preswylwyr ar y safle newydd diweddar yng Nghonwy.Datblygu Canllaw Codi Tâl lefel uchel ar gyfer Ofwat, i'w ystyried gan Ofwat wrth lunio rheolau ynglŷn â pha brisiau y gall cwmnïau dŵr a charthffosiaeth eu codi ar gwsmeriaid yn eu biliau.  Comisiynu’r gwaith o ddatblygu canllaw codi tâl mwy manwl ar gyfer codi tâl ar ddatblygwyr, codi tâl am swmp-gyflenwad a phrisio ar gyfer mynediad er mwyn rhoi'r wybodaeth ddiweddaraf i Ofwat ynglŷn â fframweithiau deddfwriaethol a pholisi Cymru.
Promoted water affordability and social tariffs to the Water Services Regulation Authority, Ofwat and Water Companies. Dŵr Cymru Welsh Water and Dee Valley Water have provided help to customers who would otherwise struggle to pay their water bills. Dŵr Cymru Welsh Water has raised the household income eligibility threshold from £12,500 to £15,000 to enable more people to benefit from its support scheme.Established links between NEST, the Welsh Government’s key scheme for tacking fuel poverty, to provide free impartial advice and support to customers of water companies. Dŵr Cymru Welsh Water are already benefitting from additional referrals from NEST, and Dee Valley Water will start receiving referrals from 01 September. Information about the range of support available is being distributed to Assembly Members and advisory support services by the Consumer Council for Water.Supported work to improve Gypsies and Travellers site design and management guidance. Our work ensures new sites are designed to enable Gypsies and Travellers to have direct access to water companies and their support schemes. Dŵr Cymru Welsh Water is setting up direct billing for residents at the recent new site in Conwy.Developed high level Charging Guidance to Ofwat, for Ofwat to take into consideration when producing rules around what price water and sewerage companies can charge customers in their bills.  Commissioned the development of more detailed charging guidance for developer charges, Bulk supply charges and Access pricing to inform Ofwat of relevant Welsh legislative and policy frameworks.