Nod y cynllun gweithredu yw helpu pobl fel Twm Draper sydd wedi cwblhau prentisiaeth lefel tri ym maes gofal cwsmeriaid gyda BT ym mis Mawrth. Mae Twm bellach yn gweithio’n llawn amser fel rheolwr achos helpu cwsmeriaid. Mae gan Twm nam ar ei glyw yn y ddwy glust ac felly mae’n defnyddio clustffonau sy’n blocio sŵn cefndirol. Dyma’r unig addasiad y mae ei gyflogwr wedi gorfod ei wneud ar ei gyfer.
The action plan aims to help people like Twm Draper who has completed a level three apprenticeship in customer care with BT in March. Twm now works as a full-time consumer help case manager. Twm has a bilateral hearing impairment and uses an adapted headset that blocks out background noise. This is the only adjustment his employer has had to make for him.