Rydym wedi ymrwymo i hyrwyddo gwasanaeth di-dor 24 awr y dydd, 7 diwrnod yr wythnos. Yn ddiweddar, cymerwyd camau i wella cadernid y gwasanaethau tu allan i oriau, gan gynnwys diweddaru’r safonau cenedlaethol ar gyfer y gwasanaethau hyn. Rwyf wedi ymrwymo hefyd i sicrhau bod mynediad yn gwella ar draws pob practis meddyg teulu yng Nghymru sy'n darparu gwasanaethau yn ystod oriau o ddydd Llun i ddydd Gwener. Rwy'n falch o gyhoeddi fy mod wedi cymeradwyo set o safonau cenedlaethol yr wyf yn disgwyl i bob meddyg teulu gydymffurfio â nhw. Rwyf am i bobl wybod beth i'w ddisgwyl pan fydd angen cyngor arnynt ynghylch eu hiechyd a llesiant, pryd y dylent drafod â meddyg teulu neu weithiwr gofal iechyd proffesiynol arall a pha opsiynau eraill sydd ar gael iddynt. Ar yr un pryd, rwyf am i bractisau meddygon teulu, gyda chefnogaeth Byrddau Iechyd, ddatblygu'r safonau hyn ac rwyf am i bractisau dorri tir newydd wrth ddatblygu atebion a dysgu gwersi o bractisau eraill yn eu clystyrau i ysgogi gwelliannau o ran mynediad. Dyma'r Safonau:Mae unigolion yn derbyn ymateb prydlon pan fyddant wedi cysylltu â phractis meddyg teulu dros y ffôn.Mae gan bractisau y systemau ffôn priodol ar waith i gefnogi anghenion unigolion sy'n golygu nad oes angen ffonio nôl sawl gwaith a byddant yn sicrhau eu bod yn ymateb i alwadau fel hyn.Mae unigolion yn cael gwybodaeth ddwyieithog am wasanaethau lleol a brys pan fyddant yn cysylltu â phractis.Mae unigolion yn gallu cael gwybodaeth am sut i gael help a chyngor.Mae unigolion yn cael y gofal cywir ar yr amser priodol mewn ffordd gydgysylltiedig ar sail eu hanghenion.Mae unigolion yn gallu elwa ar amrywiol opsiynau i gysylltu â'u practis meddyg teulu.Mae unigolion yn gallu anfon e-bost at bractis yn gofyn am ymgynghoriad nad yw'n frys neu'n gofyn iddynt eu ffonio nôl.Mae practisau'n deall anghenion unigolion yn eu practis ac yn defnyddio'r wybodaeth hon i ragweld y galw fydd am eu gwasanaethau.
We are committed to promoting a seamless 24/7 service. We have taken recent action to improve the resilience of out of hours services, including refreshing the national standards for these services. I am also committed to ensuring that improvements are made to access across all GP practices in Wales, which provide in hours services Monday to Friday.  I am pleased to announce I have approved a set of national standards that I expect all GP practices to comply with.  I want people to know what to expect when they need advice on their health and wellbeing, when they need to consult a GP or other healthcare professional and what other options are available to them. At the same time, I want GP practices supported by Health Boards to meet these standards and I want practices to develop innovative solutions with and learn lessons from other practices in their cluster to drive improvements to access. The standards are:People receive a prompt response to their contact with a GP practice via telephone.Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.People receive bilingual information on local and emergency services when contacting a practice.People are able to access information on how to get help and advice.People receive the right care at the right time in a joined up way which is based on their needs.People can use a range of options to contact their GP practice.People are able to email a practice to request a non-urgent consultation or a call back.Practices understand the needs of people within their practice and use this information to anticipate the demand on its services.