Yn erbyn y cefndir hwn mae'n briodol pwyso a mesur ac adolygu'r trefniadau presennol i:Adolygu'r trefniadau presennol i bennu beth sy'n gweithio'n dda a beth sydd angen gwella. Mae angen ystyried hyn o safbwynt: cleifion; eu teuluoedd a'u gofalwyr; staff; sefydliadau'r GIG; a rhanddeiliaid eraill sy'n ymwneud â'r broses, gan gynnwys Cynghorau Iechyd Cymuned ac Ombwdsmon Gwasanaethau Cyhoeddus Cymru. Bydd angen i hyn gynnwys ymdrin â phryderon mewn gofal sylfaenol a chymuned, yn ogystal ag ysbytai.Ystyried a yw'r broses yn ddigon agored, yn ddigon atebol a bod digon o arweiniad clir.Gweld a all y GIG yng Nghymru ddysgu gan ddiwydiannau gwasanaethu eraill.Ystyried yr ethos gwasanaethau 'cleifion' diwylliannol ehangach a sut caiff staff eu cefnogi i ymdrin â phob agwedd ar adborth cleifion a mynd i'r afael ag unrhyw bryderon.Gweld sut gall y GIG ddangos ei fod yn dysgu o adborth cleifion a sut mae'n rhannu'r dysgu.
Against this background it is timely to take stock and review the current arrangements to:Review the current process to determine what is working well and what needs to improve. This needs to be considered from the perspective of: patients, their families and carers; staff; NHS organisations; and other stakeholders involved in the process including Community Health Councils and the Public Services Ombudsman for Wales. It will need to include the handling of concerns within primary and community care as well as hospitals.Consider if there is sufficiently clear leadership, accountability and openness within the process.Identify how the NHS in Wales can learn from other service industries.Consider the wider cultural ‘patient’ service ethos and how staff are supported to deal with all aspects of patient feedback and address any concerns.Identify how the NHS can demonstrate it is learning from patient feedback and demonstrate how it shares that learning.