Cynhaliwyd lefelau uchel o wasanaeth i gwsmeriaid, a pherfformiodd y sefydliad yn dda ar draws ystod o feysydd – gan gynnwys prosesu’r nifer mwyaf o ffurflenni treth hyd yma, wrth i gyfyngiadau coronafeirws (COVID-19) yn ymwneud â’r farchnad dai godi.
High levels of customer service were maintained, and the organisation performed well across a range of areas – including the processing of the highest levels of tax returns to date, as certain coronavirus (COVID-19) restrictions relating to the housing market eased.