Bydd pobl sy'n galw'r gwasanaeth yn cael eu cyfeirio at y gwasanaeth mwyaf priodol ar gyfer eu hanghenion. Gallai hyn olygu y bydd pobl yn cael eu hannog i ofalu amdanynt eu hunain neu’n cael eu cyfeirio at wasanaeth mwy priodol yn eu cymuned leol neu’n cael apwyntiad personol mewn canolfan gofal brys neu adran argyfwng.
People who call the service will be directed to the most appropriate service for their need. This could mean people will be encouraged to self-care or sign-posted to a more appropriate service in their local community or be directly booked in for a personal appointment in an urgent care centre or emergency department.