Mae’r gwaith hwn wedi dangos i ni bod gan rai awdurdodau lleol arferion da ond mae hefyd wedi dangos i ni nad oes cysondeb ar draws Cymru ac nad yw rhai pobl yn derbyn y lefel o wasanaeth y mae ganddyn nhw’r hawl iddo.
From this work, there is no doubt that there is good practice by local authorities but it is also clear that this is not consistent across Wales and that some people are not receiving the level of service they have a right to expect.