Mae teithwyr yn ganolog i'n cynigion. Mae ar bobl angen rhwydwaith hawdd ei ddeall sydd wedi'i gynllunio'n dda; un system docynnau hawdd ei defnyddio; a gwasanaethau dibynadwy ag un brand cyffredin. Mae'r papur gwyn yn cynnig model masnachfreinio i gyflawni hyn, ac adeiladu rhwydwaith o fysiau sy'n gysylltiedig â'r system drafnidiaeth ehangach.
Our proposals have passengers as the focus. People need a well-planned, easy to understand network; buses that are timetabled to connect with each other and with trains; and a single, simple, easy to use ticketing system. The white paper proposes a franchising model to deliver this, and build a network of buses that can tie in with the wider transport system.