Yn gyffredinol, mae Defnyddio Cwynion yn Rhodd wedi cael ei groesawu. Nid oedd ei gasgliadau a’i argymhellion yn syndod i lawer o’r ymatebwyr, ac maent wedi cael eu croesawu a’u cefnogi gan fwyaf.
Using the Gift of Complaints has been generally well received. Its conclusions and recommendations came as no surprise to many of the respondents and, for the most part, have been welcomed and supported.