کتاب زبان اصلی Designing Service Processes to Unlock Value Third Edition کتاب Designing Service Processes to Unlock Value سومین نسخه اثر Joy M Field بهره برداری از ارزش را به طور تخصصی بررسی می کند نویسنده این کتاب کتابهای موفقی مانند The Service Encounter Managing Employee  Customer Interactions in Service Businesses The Service Encounter Managing Employee  Customer Interactions in Service Businesses و The Service Encounter Managing Employee  Customer Interactions in Service Businesses نیز دارد