Trust capital
Trust capital refers to the established trustworthiness of an entity, considered as a resource (or capital) which is gained or spent through various activities. It is also helpful for more info and ideas.

Definitions of trust capital 
The level of trust existing within companies serves as a determinant of their accumulated trust capital. Unlike financial capital, trust capital does not engage in traditional buy/sell transactions. The notion of trust capital finds its roots in Putnam's theory of social capital, which encompasses trust, networks, and norms of mutuality. Trust, in its role as a catalyst, facilitates cooperation, decision-making, openness, transparency, communication, and collective motivation.  This is why trust capital is considered as a strategic resource of companies, especially for those which are based on knowledge, since trust facilitates knowledge sharing. Trust capital is a compound of:
Reliability capital: Received from others.
Trustfulness capital: Given to others.
These components complement each other, giving rise to a cumulative effect known as trust capital. It is noteworthy that the influence of trust capital can be counteracted by the presence of its counterpart, namely distrust capital.

Trust capital in working environments of knowledge companies 
Trust capital plays an especially significant role in knowledge-intensive companies, which rely on team-based work. Where there is lack of trust, it is replaced by contracts. Since project team-based work is dynamic and fast, it is difficult to regulate with contract practices, and trust therefore plays a greater role. Trust is a strategic resource in knowledge companies, since these companies function in environments marked by risk and uncertainty. Jemielniak discovered in interviews that there is a great amount of distrust in the line between web programmers and managers, and between IT specialists and their clients. The reasons why this happens can be associated with lack of communication and social skills of IT specialists (“IT specialists are different than other people […] “Even, when it comes to make oneself understood. […] I often seen guys really specific at what they do, brainy, but unable to explain something in a clear way, to show how this or that solution works”).

References

Capital (economics)