Challenge & Selection I picked visualisation as the first tool, because this was the first  time I got in touch with design thinking - and the process of  visualisation to create shared understanding somehow felt natural.  And as a newbie I felt like I should start somewhere at the  beginning.

Application In these Covid days collaborative is challenging (in the beginning)  and we learned a lot how to improve working together - and so even  in visualisation. In our company (as software maker) we have a  problem to be improved in the way we deliver our software to  customers. Our process is lengthly, not standardised, hard to  automate, open to issue and misconfiguration, etc.... So what did we do? I must admit ... we (the IT/Cloud department)  already started on improving the situation and reconstructing, but I  wanted to pick up the ideas from that course. I got conformation from my manager to invite everybody (who likes to  contribute and be create) to an online session and I was surprised  that around 15 people (every department was present) showed up. We  did a Jamboard-Session (meaning and online-pencil-drawing on iPads)  while visualising it in shared google meet session. This was pure  fun (which is really helpful) and - most important - very  informative when we together sketched the "what is".

Insight We learned a lot. Many assumptions cleared up and many colleagues  started even to better understand our current "what is". And - very  astonishing -  just this made it a bit better in the current  process, but of course we strive for more. And what really happened? While just trying to focus on "what is",  so many create ideas and different approaches popped up that we had  to canalise them in order to focus on "getting the status".

Approach Yes, visualisation works (and actually we mjst admit its not  unknow.) - Tell Me, Show Me, and Let Me. We told often about the  issues and the system, but after the visual session things got into  motion.

If Covid should be over some day, I would love to do such sessions  with volunteers from a broader band in person. We in our company are  often too narrow minded on who has the creative ideas. Could be the  least expected one.

