Reflection – Visualization

Challenge & Selection

I work for an organization which is aiming at developing capabilities of employees with which we could  become an organization where an employee would meet the needs of the job and perform at an  optimal level and at the same time also aligning this to the objectives of the organization so that the  organization as a whole will meet the existing and upcoming capability needs in the industry. We’ve  used multiple design thinking tools to develop a platform to meet all the learning needs both within  the job role and outside the job role. Now as we have traditional practices of learning in our  organization and we want to digitize the learning and provide a good experience for any employee  visiting the platform.

As a team, we’ve worked towards building a platform that meets the learning needs of employees at  various levels. As part of this we’ve explored few vendors using design thinking principles such as  brainstorming, journey mapping etc. And after this we wanted to test this on some real time users.

Application

As part of this we’ve created a test on two platforms and brought in few real time users and asked  them to experience both the platforms. The next step is collecting the feedback on both the  platforms where we wanted to understand the accessibility, navigation, ease of use and how this  platform is meeting the needs of the end user, etc. during this phase, we’ve interacted with the end  users who comes with various backgrounds and how the platform is meeting their requirements.  With this activity we could visualize the journey and get a complete view on how to make effective  use of the platform and also the problems that would arise in future.

Insight

This exercise helped us in shortlisting the most suitable platform. Also helped us in understanding  how an end user will make use of the features available in terms of accessing the content, creating  journeys, leader boards, gamification etc. this platform encouraged individuals to create  personalized learning journeys and also it was enabled with proper tracking mechanism. While  individuals created their own journeys and is specific to his/her role and here comes the challenge of  learning activities available on the platform. As these learning activities are generic in nature and not  solving the deeper problems, there could be a high possibility of employees getting disengaged with  the available content. At the same time the learning activities available would solve a major problem  of the org. as these activities though not highly technical but would definitely meet a certain  requirement for the development of any individual.

Approach

Basis the feedback and inputs received from various stakeholders, we’ve brought in various changes  on the platform including major changes related to user experience in terms of accessibility,  navigation, and also for the content part we’ve worked with other vendors who can host their  content on our platform and this will definitely solve the bigger purpose of the organization and  hence creating a learning organization. And thus providing the best learning resources for the  development of the individuals which in turn will bring out in the form of skills and behaviour  enrichment.

