Challenge & Selection    Most of my challenges are geared towards trying to modernize telco technology to better  enhance the network and services. Being a UI/UX designer myself, I am pretty much  accustomed to visual thinking or visualization as a way to understand situations. It is also a way  for me to attempting to identify whatever possible solutions to the problem. By using this  approach, I am able to portray directly the client’s requirements thus understanding what the  customer empathy would be, rather than just giving my solution front and centre (Video  Week2: The Story of George & Geoff, 15:00-15:07).    Application    I start the process by collecting existing material to understand the current situation or  environment on things or process that needs to be improved. These materials can be a guide  documents, procedural or event operational material. If they are not sufficient, I will conduct an  informal interview with the clients, stakeholders or even the person that might use the  products.    With all this information, I would create a user journey by drawing a process flow charts (what  is) from end-to-end. This will be my point of references and any of improvement must be better  than this flow, either by reducing the number of steps taken, or the whole completion time can  be reduced by other ways possible. This is the part where a lot of question will arise just to  understand more details on what make the current process happens as is and define what are  the things that are really important to the user during the process.     Then came the research process, where all the questions must be address with some other  intuitive ways. New method or ideas were drawn to solve certain issues.  As mention in video (Week3: The MeYouHeath Story Part1:What is? 3:36-3:53), the purpose of  research in this stage, is not to prove that an idea is good, it’s to inspire us to have better, more  innovative ideas.     Once I chose few solutions, I will draw prototypes or a mock-up of the said solutions to  determine the whether the methods will work or fail. The visualization will helps justify  whichever method works best. It is also helpful to show the stakeholder my preliminary  solution. Interactive design will be added as a wow factor, and finally will be tested out.  However, this process normally being repeated several times until the all the needs and  requirement has been fulfilled.     Insight & Approach    What I learned from this method is that, understanding the problem that we trying to solve is  important aspect in the whole design thinking process. With the aides of visualization, the  problems are more easily shared and becomes a focal point of discussions. It is also a point of  references to which process can be improved.

Since I discovered other design thinking tools through this course, I would like to approach  mind mapping method and incorporate along the way. By doing so I feel that more ideas can be  generated, and it will be more focus and emphasise toward product important values which  might not be noticeable through other methods.

