Challenge & Selection     Mind mapping is a great tool and I use the tool often. I work with a lot of qualitative and quantitative  data and this tool helps in finding patterns and finding the criteria for designing the solution. The  challenge I have picked up for this exercise is around “New hire experience”.  We have 100-150  employees every year in my unit. These candidates come from different backgrounds and organizations.  Hence, have different experiences in terms of culture, ways of working etc. and also different  expectations from us. In recent years, we have seen a sharp increase in attrition of new hires (leaving us  in 0-6 months). Some employee left us as early as 15 days. This trend is the reason I picked up this  challenge for the exercise. This challenge required me to collate a lot of quantitative data (trends for last  couple of years) and quantitative data (through focused group discussion, one-on-one discussions and  discussion with internal stakeholders).    Mind mapping is one of the efficient methods that organizes all the thoughts and ideas in a formation  and in a visually brain-friendly method. This challenge required a lot of analytics and brain storming  hence mind mapping is the ideal tool to think and analyze ideas and related topics.    Application   To apply this tool the first step was to collate all the relevant information – attrition trends for last 3  years, exit interview forms for new hires, data on the organization we hired from and which set of  employees decide to leave early. On qualitative side, collated information from new hires about their  experience during hiring process, onboarding, induction and the first 6 months. Also did focused group  discussion with people managers in the organization to understand how the new hires were  experiencing the managers and visa-versa.    Post all the data collation, I used the tool to divide the challenge into categories and see what the  brainstorming ideas were. Below is the mind map of the same:

Insight & Approach   Using this tool helped me realize that the new hire experience is not only restricted to when they join us  or how their immediate environment effects them. The experience starts from the first call they receive  for the interview, how the interview process is conducted, what is the connect build with them before  they are on-boarded, how is their manager and HR taking responsibility of their initial induction, if they  are able to make friends at workplace in the first month and most importantly if they understand  purpose of their role and in the initial few months see what difference they are making.    Mind mapping is a good tool to also break down a big problem into smaller ones and then analyze the  data we have and what patterns are emerging. This course helped me identify that and apply the tool to  also break down the problem into smaller problems and address them separately.

