Visualization

Challenge     I am a member of a group of students from an institute that works on the challenge of  identifying the reason for the low level of organizational climate on the part of the  workers with the aim of increasing the sense of belonging and motivation of each  collaborator when developing their tasks in  their area and implement a greater  investment in physical spaces or in representation of time to enhance their performance  in the organization.  We include all the workers of the institute, from the manager or  director to the cleaning workers, working hand in hand with the human resources area,  which is in charge of guaranteeing an adequate and pleasant space to carry out the  activities in an appropriate way, taking into account  counts a valuable asset such as  employee time.  The solution must guarantee the well-being and motivation of the  workers.    Selection     Projective tools such as visualization inspire to devise innovative solutions allowing to  visualize that need that the client wants to satisfy, how they want to feel and in what  way they could achieve it through closeness, generating an empathy between both  parties.  This tool was selected because we generate a brainstorm allowing a connection  that promotes informal communication and generates confidence to express the  moments, places and activities that enhance the motivation of workers when carrying  out their positions.    Application     The first step to know the internal situation was to carry out an interview where those in  charge of the human resources area participated to know the management in each job of  the different departments of the organization and how close they were between them,  the second step was to observe  the quality time that each worker spent carrying out  their work, as a third step we generated an empathy map based on the interviews  previously carried out, answering questions such as ¿what does the consumer? ¿What  think and feel?  ¿That hears?  What hurts?  What does it say and do?  What do you see?   And what do you win? As the fourth and final step, brainstorming was created to devise  how we could meet the need to generate results with the triple line of results, managing  to identify the reason why the sense of belonging of each worker is less  compared to  other aspects that are positive in the organization.    Insight     Our work team managed to identify two aspects that prevented a work environment at  the level of the other items that make up the area.  There are workers who limit  themselves to providing their service and do not feel part of the organizational  community and a lack of communication and trust between managers and collaborators,  it is incredible how we manage to understand through design thinking the need to create  trust  to generate a feeling of belonging to the place where I dedicated part of my time  and thus be able to give all the potential in the activity and service that I carry out, the  creation of physical spaces with green and pleasant areas so that workers would like to

spend more time in them  and allow socialization spaces where knowledge and ways of  carrying out activities are shared among colleagues to generate mental maps and  provide tools to the people who attend, taking into account the new ideas that arise over  time and highlighting the work of those involved in them.  solve the problem in a large  percentage.    Approach     The next time the visualization tool is implemented, the time invested in interviews  would be exchanged for more field work and closer contact with the parties involved to  understand how the processes are applied and the different jobs are developed to  achieve a more connected connection wide in activities.

