Example Reflection – Visualization

Challenge: The tool chosen was Visualization tool. I work at the Technology and Innovation  Center of a company with laboratory analysis, last year we implemented a new type of  automation in this analysis called RPA, which is a software capable of automating repetitive  steps in a process. The project was developed at the unit in Brazil and as a challenge the need  arose to expand this project to the units in the United States and Germany, however it was  necessary to understand the particularities of each location to then check if the way the project  was developed would suit globally.

As a solution to this challenge, a visualization tool was used, as it would be easier to present  the main points of attention at the time that was not yet aware of the project and from specific  blocks to create decision questions for the critical points of the challenge. In addition, I believe  that clear communication is essential for us to progress in a project / process, mainly that we  are distant from people and there is the challenge of different languages. By creating simple  diagrams, which do not seek very sophisticated processes, we are able to communicate well  over time, facilitating everyone's understanding and achieving the necessary answers.

Selection: The tool is a flow or graphical representation of information and data.By using visual  elements like charts, graphs, and maps, data visualization tools provide an accessible way to  see and understand trends, better the communication and understanding of the information. We  use this tool in this case because we believe it is ideal to improve the team's understanding and  communication regarding the project, in addition to checking if it would be possible to deploy the  project from Brazil

Application: It was defined by the team that the best way to transcribe the work process in  which the RPA was used, and the critical steps would be a flowchart with the use of blocks and  decision steps. To use this type of tool, first a brainstorming was carried out to list the main  ideas that should be contained in the flowchart, in addition, we seek to understand what are the  main differences between the processes that occurred in the units in the United States and  Germany.

Based on this information, a flowchart was made with all the steps carried out in the process  and the steps considered critical to the project, such as type of equipment, if the laboratory had  internet and the place where the files were saved, decision boxes were placed and the from it, it  was possible to communicate the team, discuss the project and continue the project.

Insight: The use of the tool was extremely useful for communicating and understanding. From  the use of the visualization tool, it was possible to realize that the information is clearer for those  who are receiving it and those who are explaining the project feel more relaxed to communicate.  Furthermore, it allows us to think in a way that is not 100% verbal. It is very important to be able  to understand how we communicate with people and find opportunities for improvement and  with the use of this tool, I received a greater amount of feedbacks and from them we can focus  on the points that need improvement and special attention.

Approach: Taking into account that this tool was applied only in one project, I believe it is  interesting to train people to further expand its use, in addition to a greater understanding of the  other types of Visualizations tool and where they can be applied.

