Train the Trainer to Provide Certification Courses for Organization Employees

Challenge:

Currently training certification Courses (e.g. PMI-PMP, PMI-RMP  ...etc) are offered and trained by  third party consultant which is costing the company for each employee attending these courses. On  the other hand, the schedule of the courses are not fixed and keep changing based on the availability  of instructor and number of participants.

Selection:

The tool that I used is Learning Launch which we start with creating hypothesis, identifying the  customers, their needs and how this idea will help them to make a better certification training for their  employees. Then we test the hypothesis (You can get more information about The Learning Launch  in Week 4 Video 3).

Application:

We started with identifying our customers who were the engineers that are required to complete  certifications training. We developed a team of different divisions, Design, procurement, Construction,  Cost, HR and scheduling. We identified the issue we have and generated ideas to resolve it and we  agreed on the proposed idea: To train one or more of department employees and certify them as  instructors for PMI certifications courses (e.g. PMI-PMP, PMI-RMP ..etc). Once they are certified as  instructors, they can start providing training to department employees. Employees who will attend this  will be given a specific period to get the certification (e.g. Six months) and they can get the support  form trained instructors during their preparation for exam certification. After that, we agreed to make  dry run session to see the effectiveness of the proposal and the session went well as we already had  a certified employee.

Insight:

I learned from working in this activity that you need to take into consideration the bias of different  organization employees as each one is thinking what will my division will benefit from this proposal.

Approach:

Next time I would like to use the mind mapping tool as a starting point for design thinking activities as  it’s more creative. It's more visual, and it's more engaging.

