Tool:  Visualization

Challenge:

The need to have complete returns on Currency Transaction Report to the regulatory bodies. Report  on transactions carried out at the Bank on a weekly basis are reported to the Nigerian Financial  Intelligence Unit (Rose-Hulman). Where there are shortfalls in reporting, the Bank can be sanctioned. We  noticed a slight difference and same was fixed using the visualization and other design thinking tools.

Selection:

The visualization tool was prominently used in this process. This tool helped in having in your mind’s  eye the exact end result of the challenge. Brought some pictorial representations of the stages leading  to the resolution. We dad in our minds (including the team members and stakeholders) what we  needed to achieve, which is complete returns to the regulatory bodies.

Application:

A stakeholders meeting was held selling to them the end point or desired result of the resolution  meeting. Drew a picture of what must be achieved and went into thinking and finally dished out ideas  that led to achieving the aim of the meeting thereby having complete returns on Currency Transaction  Reporting to the regulators.

Insight:

In using the visualization process, I was able to realize that reflection over challenges can result in  finding step by step solutions. Visualization tool enabled me to have a clear vision or mindset of what  I needed to achieve at the point in time and attention was focused on achieving same. This can be  applied in our everyday life.

Approach:

Next time, I will ensure such meeting is held early enough to avoid being tensed before finding a  solution. Engagement of stakeholders will also start at the point the challenge is noticed.

