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Embracing the change through Visualization

1. Challenge & Selection

Visualization is a technique used to image the desired outcome in present time. The technique helps you

foresee your ideas coming to the reality. This technique is not a new thing. Rather, it is very longstanding and

is used by very handful of people or group of people.

The challenge is though it is time honoured, the technical is not prevalent in people or group. The tool is more

seen as imaginary exercise. The outcome is still in future with possibility of will it happen or will it not happen

may remain with the thought runner. The challenge often observed that things need to be action urgently,

whereas visualization is thoughtful and deep attention process and is pre-action phase which reflects time

devotion at large.

One of such challenge promptly appear to me is the instance where particular invoices were needed to be

sent to the customer on daily basis. This used to take days owing to manual and time-consuming process.

When approached the process owner, the thought was to address the time spent by the team while processing

these invoices whereas the other aspect of the problem got underweighted.

The tool is more of exploration of future in the current time zone. Not only this, the visualization is treated as

artist or visual artist’s, or may we call them designer, tool. Thus, has confined usage in various fields.

2. Selection

We started interviewing the process owner and process operators to know their experiences in detail. The

response was more or less similar and less oriented towards making the process as no man process. Each

process element had subset of process which was required to performed by the operator religiously.

We decided to select the picturing the process for owner and operator thus they could give more insights on

their process and part of the work done by the operator. To do so, we selected box diagrams to help the user

understand and share valuable inputs. This become basis for helping them visualise the process in bits and

pieces and help us understand what and how things are observed by the operators. This led a stepping stone

to select flow chart diagram for visualization.

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3. Application

While drafting simple box diagram along with the process owner and operator we realised the pictures or

mere fitting activity in simple box and connecting them to the next stage was giving us more intuitive response.

It was time to elevate the user to next level and help them visualize end to end process. This exercise not

only educated the process owner to see process in its entirety but also added inputs from the process

operator.

As a next step to the address revamp the process and make it no man process. We presented the flow chart

to the team with solution. The flow chart further helped the stakeholders to identify the failing points, building

an audit trail and report management. The flow chart visualization technique helped the stakeholders foresee

their renewed process and experience its ease in day to day work with time saving.

4.  Insight

It was wonderful experience working on visualization technique. The challenge was not only you visualize the

things but to make someone else visualise the change for boost. It not only helped stakeholders know what

they do in day to day life, educate new entry in team but also added new experience to my kitty. As we use

such tools it is very important to know that it is being absorbed, understood and accepted by the team who is

undergoing a change.

The learning was to identify the interest and applying appropriate tool to the audience is very crucial. Though

the benefits are future driven, the essence of uplifting learning curve of the process owner and operator was

delightful.

5.  Approach    I would like to make it more elaborative by doing it though swim-line diagram. This will add more value to

vision of the receiver of the information. It will help receiver understand as how process moves from one

operator to another operator. This will uplift user learning curve as users will start knowing what happens

before and after, who does what, and what role is performed by other parties to the process. This can be then

referred by the process owner for years to come for reference, educate/refresh themselves or new inductees

or use the same material for identifying and incorporating new changes to it. It will work as base to elevate

the work and individual further.

