The challenge

I work in an industrial organization which is divided into two divisions, operation and maintenance. The  challenge was to keep a generator always full and avoid fuel shortage. Since there were many such  incidents. The task requires certain equipment to transfer the cartridge for the refilling. The  maintenance workers were asked by the operation division to do this task since they have certified  employees to operate the equipment.

Selection

After investigations And applying the projective technique(pinwheel)it turned out that the task actually  belongs to the operation workers but they avoided it because they feel they are not appreciated for the  extra work and it has no weight in their performance.

Application

After a long Discussion, the management has decided to give some of the operators A qualifying training  and certificate to operate the equipment and grant a day off for the required documentation so they  can feel competent. And consider the certificate in their performance rating to reflect the extra work in  their bonus. And grant a day off after passing the renewal performance test to keep them engaged and  encouraged. Since then the generator is always full, the Operation workers were happy to carry on the  task and the maintenance are able to focus on their own tasks.

Insight

Usually such an issue will be solved by disciplinary actions and forcing them to do the task which causes  unproductive workers in an unhealthy working environment.

