REFLECTION

TOOLS  Mind Mapping    CHALLENGE   My challenge was to explain to the organization where I work the impacts of carrying out a new business  related to the acceptance of a new debit / credit card at the point of sales terminals, which would allow  customers make their purchases with their cards in the shops. Was a challenge for me because I have  a mix role in the organization between the business and technical area, and I had to do it in a simply  language without some technicism.     From the technical point of view, explaining something like this has a degree of complexity in an  Electronic Payment Network. Previously, with other projects, I used tools such as Power Point  presentations, without any success as I expected, since I did not get the participants to understand the  impacts or unify the understanding on the same topic, each one had a different idea. The important  thing about this challenge, especially with this new business, was to use a tool that would allow  everyone to understand the same and generate decision making about some points that should be  defined.    SELECTION  I selected the Mind Mapping Tool, since it allowed me to develop from the main idea of the new  business and show the important points, like a large tree with its branches, where the main idea  occupies the trunk of the tree and the important points occupy the branches.    The Mind Mapping Tool was selected by me, because in a single slide I could explain the whole concept,  through the use of images it offered the possibility that the organization could visually understand the  concept that was being explained with this new business.    I was researching about Mind Mapping and I was drawn to the fact that it was described as an effective  tool to extract and memorize information that allows organizing, associating and expressing ideas,  which was just what I was looking for my presentation.    APPLICATION  Once I was sure that this was the right tool, which I had to try to know its acceptance, I set out to list  the keywords that described the new business and create the Mind Mapping manually in Power Point.    Then, I placed key images, colors, fonts, sizes, lines, which shaped the Mind Mapping, summarizing each  of the important aspects. It even allowed me to detect missing key points, identify the points where it  would be necessary to make a decision.    INSIGHT   Through the use of Mind Mapping I could realize the power of the visual, because if I had prepared a  presentation with explanations and some flows, as a traditional way, I might not have had as much  acceptance as I had with the Mind Mapping.

I felt that my challenge had been met. I managed to capture the attention, the understanding on the  part of the organization through a general and visual view of what this new business entailed.    The attitude of those present at the meeting was also good, everyone understood and I received  positive criticism of the tool used. Some felt very overwhelmed knowing really how much work has to  be done for this new business, as it was thought to be a simple project.    APPROACH  Currently, I continue to use Mind Mapping whenever it is necessary to develop an idea that involves  many points, since I validated that it works in the organization where I work.    Mind Mapping are a creative way to describe something, promote knowledge, generate good attitude  in my case and new skills arise.    Depending on the type of information I want to transmit, I can opt for other tools such as visualization  or storytelling, since I recognize that each tool has its own particular use.

