Final Assignment

I set out for myself the following design thinking tool Visualization:

Challenge:

I am an employee in the Municipality of Abu Dhabi City, and the  challenge is the basis of our work, as we work as a team seeking to  provide the best services. Previously, the client had come to the  municipality headquarters to submit his service transactions, and that took  some time as he had to take a number and then wait a little while it was  his turn and then presented his transactions, then he returned again when  he received a text message on his phone to complete the transaction and  he had to return once Another to receive his transactions. The challenge  was our goal in providing the best customer services, as we tended to  transfer all services via mobile applications online and the customer does  not need to go to the headquarters of the municipality.

Selection:

We, as the customer service team at the Abu Dhabi Municipality Center,  discussed the activities necessary for the Abu Dhabi sustainable vision  and identified design thinking tools and training courses for the team, and  our goal was to complete the transactions quickly and that the services do  not take any time and become the number one in providing services

Application

We developed a vision to save time and effort for the customer using the  latest digital technology and we proposed to submit the transactions  electronically and we updated the organization's website through a  specialized information technology team so that the customer can submit  the transaction electronically and the work receives a notification to  respond to his transaction via email and a message on his mobile phone  and therefore we have provided The client's time and effort and on the  other hand the employee must respond quickly. We do not complete the  submitted transactions electronically. This is the real challenge so that  there is no waiting time for the transaction to be carried out. Also, we

have also introduced social media and some applications so that the  customer can inquire and send suggestions and fruitful communication.

Insight:

We have provided new online services with a comprehensive explanation  of how to use them. We used an approach in design thinking that allowed  us to ask good questions, develop and understand customers' needs more  deeply and take customer opinions about the nature of new services  provided and the extent of customer satisfaction with them and we  launched fixed lines to communicate with customers and solve any  problem or inquiry requested by the customer

As a customer service department, we conduct future reviews to improve  performance insights and collect survey statistics for innovative design  thinking.

Approach:

We will use design thinking tools because they are appropriate to the  nature of our work, and thus we have a timetable for the implementation  of future tasks according to the vision of sustainable Abu Dhabi City. By  this we confirm that our team has acquired insight and a wonderful future  insight of what will be the case in providing services in the future and  how to launch and monitor progress in implementation  .

