My Reflection – Visualization

Challenge & Selection:- There is an overwhelming problem of refunds  to customers in my company, first thing that came to my mind during  the course. I see how pictorial approach will help in resolving the  problem, now I have diagram putting the issue at the center, and  different stakeholders we need to bring on board in my head. I have  written down questions we need to ask base on what is, what if, what  wow and what works.

We will also do sketching and prototyping, brain storming and a lot of  practice, just like the story of The Good Kitchen in Denmark, we will  use pictorial label in trying to serve our clients better in the aspect of  the refunds. I prefer we have an open mind like Geoff, instead of  George with the fear of falling that actually affected his new  assignment in spite of his past success stories.

Application:- I prefer to group the stakeholders in small cluster of 3-4  teams, this will make participation easy and interactive. Each team will  focus on one area of the problem and represent them with notes then  we come together at the end and deliberate every team’s idea. To me  this was the magic that change the case of senior citizens in Denmark  case.

Insight:-  “The most fundamental natural law of innovation is that the  only certainty is uncertainty” so innovation is not a cast a stone, in fact  we should not be afraid of failing in the process of creating new things,  instead we should be more focus on the journey . George in the course

was afraid of getting into new things and that greatly affected  negatively.

Approach:- In the process of innovation, it is always good to show  customer’s empathy(that’s putting the clients problem at the center  and ahead of your company’s solution), this will make us create new  value for them, and that will eventually make us different to the clients.

