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Module adopted > Story Telling:

Heading:

Senior Citizen Clinical Services

Define Situation:

• This relates to the problems faced by the Senior Citizen, In India, for all those born

around 1960s – Age ranges from 50 to 70 years of age.

• Most of the Senior citizens, residing in the rural areas or below the poverty line, do

not have the idea of saving funds / money for themselves.

• They only look towards providing better options to their kids for education and

also for the standard of living.

• Basically, all the senior citizens are born and bought up in a reserved introverted

cultural inhibition where they do not discuss they problems, financial including their  sex related problems.

Define Services:

• I happened to be the Administrative Manager / Head of a Senior Citizen Medical

Out Patient Clinic, in Hyderabad – A.P. State in India.

• I need to organize a General Clinic with a professionally experienced doctor, to

diagnose and treat all the senior citizen including providing them with free  medicines, Especially the Chronic ailments like Diabetes – B.P. – Arthritis etc.

Define Problem and Identification:

• In spite of regular treatment for almost a month, I could not see any marginal

improvement in their health.

• I could after a continued observation and communication with them, I could see

that they were not happy. I found them most of them had a mentally not happy.

• Major Problems identified in a family were:

o Husband & Wife – Sex Related  o Father & Son / Daughter in Law - Financial

There is a need to counsel them psychologically and try solve their problems.

Strategic Involvement Plan:

• Being in contact with them personally, I started talking with them, in a personalized

isolated room, for all discussions to be confidential, without any recording, to make  them comfortable.

• Initially I had taught them an easy way of meditation – Where in they need to only

concentrate only on deep & Slow Breathing for the count of 50 initially – Then to  100 breathing.

• I started providing them with suggestions to go about.

Positive Feedbacks:

• Within a span of 20/30 days, I could see them coming back to me with good results.

• I could see the happiness in their face while expressing their appreciativeness helping

them with their problems.

• In addition, they started getting their friends and relatives for treatments of all ages,

less than 50 years and we had to accommodate them as well.

Medical Positive Feedback:

Even doctors treating them had shown in their report, that psychological counselling had  reduced the ailments dramatically even up to 50% and doctors felt happier treating them.

Conclusion:

• We feel proud to have made it mandatory in all our clinics to have an essential

counseling rooms to talk to all the patients.

• We called the doctors as Service Providers, while the Patience Beneficiaries.

