Learning Launch – Operation App

• Challenge

I am a member of Innovation in my organization and our challenge is to improve the flow  of operations management within the organization, in order to achieve automated  management of operations, brought into Business Intelligence for decision-making,  increasing agility, productivity, assertiveness and overtime .

The project scope includes the innovation, operations, legal and commercial department,  with whom we work closely. The project is limited to internal resources. The project must  not exceed 120 business days. We will seek to find out what the key parties revealed  within the department find problematic when it comes to managing operations.

• Application

Our team, after going through several phases of the Design Thinking stages, understood  that we should start our experimentation process, through the development of an  application via powerapps that can be entered by the inspector who would be carrying  out data as a field operation. That way we would know if the return on inputs would be  positive. After a test period, we carried out a survey with each of the inspectors, looking  for positive points of the application and points for improvement.

• Insight

When we applied and listened to the feedbacks, we realized that the problem of data  traceability was largely due to the loss of data in the communication process, with the  implementation of the tool, we were able to measure the productivity of operations, and  program in more assertive ways such as journeys of work. And we were able to evolve  the prototype by adding an option of calculations that were previously manual in the app,  reducing the waste of time and also including an option for scanning documents.

• Approach

The learning launch is an appropriate tool. Now we need to add as advanced insights in  the first and second release for final design improvement. Our goal is to make it rectify  all the punctuated demands and evolve in the flaws seen during the experiment.

