Challenge & Selection     In the current state of Ambiguity in telecom where you have so many strings to play on, has really  gone up after entrance of new incumbent 4G operator. The situation was totally new for everyone  and none has the clue what has to be done ?  How to go forward ?  what could be the impact ? or  Does this really worth worrying? . Here first tool I used was the tool of Visualization, or Visual  Thinking, to achieve a common understanding of a problem in a varied group of participants so that  we can attempt to identify the problem & check all possible solutions .This approach I use it quite  often with my team members or internal / external customers to have the better understanding of  the goal and the actionable along with their review mechanism. Different people with different  understandings, getting them on same page with consensus was always a challenge The white  board discussions along with relevant slides or stick figure or arrow, circle with some prompts or  questions for discussion has always helped in bringing everybody on the same page and get them  directionally correct.       Application     Every month we have a ZRM conducted in zones where we discuss, review and agree on the task in  hand so I use this white board and slides to make them understand the past performance Q on Q  along with the current status . The data we share is from different sources which was shard with us  during our reviews and discussion with our vertical heads or in any other relevant forums . The past  trends which shows the pattern and the current run rate graphical representation clearly state the  asking and deliverables scenario. Sometimes I ask them to build the slides around few questions  which I want them to think and plan and show them to the entire team so that everybody can be  benefited. This gives us different ideas and scenario and actions which we need to take to get the  desired targets and since the group themselves has done the analysis and presentation there  accountability towards it multiplies. There is also a learning curve involved in this where everybody  learns something from others and get the course corrected. Post completion of the discussions and  presentations we try to have the common consensus on few top agendas which as a team we have  to ensure along with the time lines. The task which we decide are normally the input KPIs which  needs to be reviewed frequently so we have developed the short codes wherein they can have  their target vs Ach , required run rate to achieve it , what was the situation last month , small  pictorial graphs etc. to have  the clear picture of the performance. We use similar tools for other  stake holders also so that they can view their performance timely and plan their action on time.    Insights & Approach    4G KPIs driving was a tedious task in hand, almost 100% of the stakeholders in which few  considered to the old veterans has never seen or worked in this type of scenario. The frequent  discussions, analysis, agreements, customized approach has helped in visualizing the situation  easily . This has helped in having the proactive approach which was always the ask . The monthly

group  presentation with all the facts figures achievement and way forward planning has made the  task easier as while they were preparing for it they have visualized the complete scenario and  planned their future actions accordingly . Since they themselves has prepared the action plan they  have the more accountability towards it as well .  other groups  also participates in discussion and  can share their views or take some learning for them which they can incorporate in their individual  scope of work .

