Challenge

I’m a sales consultant that was invited to create a workshop for a Non proﬁt  Organization that work with LGBT population. They want to create a better  experience while people schedule a consultation / therapy. They received  many complains about the whole processes, as they had different ways to do  the same thing.  They try to change the way they work, but as they couldn’t get a common  sense about the better way to do. After that, many tension was created  between the teams and nothing changes.

Selection

The visualisation tool was select to create this feeling of collaboration,  empathy between the diverses teams members and work in a nonverbal way  Also, as we're thinking about possibilities that we haven't yet seen,  visualisation will better reﬂect it.

Application

The ﬁrst exercice was to create a good harmony between all participants and  try to make then understand that when we work together with the same  objective we can achieve good results even if we don’t participate on all the  phases. For that, I said to them to draw a person (a citizen). We had just one  paper and each person will make only one line.  Once you’ve done your line,  you should give the pen to the next person.  Rules: No talks, or tips. Just one line per person. 3 minutes to ﬁnish.    The second exercice was to put themselves in the place of their patients and  try to describe the process of create an appointment and also the difﬁculties  they could face.  Rules: groupes were divided in 3 participantes each and they couldn’t be from  the same department.  The main objective was to created to new solutions by with ideation  sketching.

Insight & Approach

After the ﬁrst exercice, all the team was ready to work together and motivate  buy the result as they do not imagine that they could create a person without  given the other person a “tip” on how to keep drawing.  This feeling of trust was what they need to think together on new ways to  improve their service.

Also the approach of using visualization tool give a sense of union in the  team, make then believe that they can create something together and even if  the project is not implement they could realize how the results could be. I will  deﬁnitely use Visualization tool in another workshop.

