Challenge

I am lead of solution consultant in Europe of my organization’s Solutions Consulting department. Our  challenge is:

•  to improve our time to market of our services and optimize the cost of development.

•  to have a quick win with our services

•  to be more agile and flexible of our capacity to help the customer on their digital  transformation journey.

•  to accelerate our capacity for innovation

•  to be more customer centric and not technology centric

We are a big organization are using several complex and rigid validation processes. All new project  or development will take in minimum a year. It will take an important resource in terms of  headcounts and finance. So, the return of investment’s cycle is too long, and our services will not fit  to the customer’s need on time.

Selection

Due to the fast evolution of technology today, it has a lot of unknow and uncertainty of the future  evolution. We think that to plan our development using traditional linear analytic methodology is  not anymore, the good and efficient approach.

We ‘re convinced that the learning launch is an experiment approach to quickly test an idea and  prototype. With this we will be more agile and flexible to adapt and adjust our services development  faster based on the customer need without the strong dependency to the fast evolution of the  technology (Cloud, digital workplace, modern communications, hybrid workplace, et.).

Application & Insight

We reorganize our consulting department in small team par practice (UC, CX, Security, IoT,  Infrastructure, etc.) using horizontal governance. With this new structure of project team, we extend  our repertoire of skill and opinion.

We reinforce our presence and participation with sales on the customer workshop to listen their  concern, pain, or requirement instead to bring our services catalogs to them. With this new  approach, we gain more and more the customer intimacy, empathy, and trust. So, we immerge to  the customer data.

Based on all customer concerns, requirements, etc. we brainstorm between our different consulting  practice to generate ideas to build the end-to-end value proposition that is tailored to the customer  need. With some appropriate assumptions we could quickly create some scope of works for each  practice that we could start to build simple and fast prototypes, Proof of concept to propose to the  customer in very short delay (1-2 months) that we could validate if our assumptions are on the right  direction or not.

As we are using the micro-services development model, it gives us more agility, flexibility, and  independency between services to adjust and modify our services development of work in case that  we think that our assumption is not correct. From the finance point of view, it is easier for us to  justify and modify the budget based on the quick result of our experiments.

Approach

We got a positive result to bring some resolution to our challenges with the learning launch tool. So,  we will integrate this tool as part of our consulting methodology and also bring another tools from  Design Thinking as Mind Mapping to be proactive to the customer needs and visualization tool to  have a view end-to-end of our value proposition portfolio. To have some use case to demonstration  our capacities, to keep the history of our progress (fails, success), we think to introduce also the  Storytelling tools in our consulting methodology.

