Selection    I consider that the visualization tool is the most accurate to reflect and solve in a  tangible and concrete way a certain situation or problem in a company, in this  case I will explain a brief work scenario in which I applied this design tool; A major  conflict that we currently have in the insurance company is the inability on the  part of our employees to carry out the sale of certain assistances that may be  small in income but that in volume together with other assistances represent a  great profitability for the company.      Application    Our primary objective will be to increase the sales of the home assistance project  and the awareness of the project by insurance executives. In order to carry out  this improvement, we apply the experimentation with the home assistance project  prototype as follows:

1. Insurance executives were involved in evaluating a list of services

because it is they first-hand who know the needs of clients when asking  for this assistance.

2. A visit to the housewives was developed where the different services of

home assistance were presented that our own executives detailed (adding  and eliminating) in a list already implemented by the insurance area.

3. Housewives were asked what they think of these services and if they

would add or remove any from this list and why.

4. It was possible to create a list according to the needs of the client

(housewives) since in this way the communication of the executive with  the client was improved not only in terms of detailing the services and  promoting them, but also the profitability and viability of the assistance to  the make it more comprehensive for the customer.

Insight    The application turned out to be quite useful since it demonstrated the importance  of having those collaborators who are facing the client, since they, through calls,  emails, visits, know what type of need a client has and what they are looking for  at the time of acquiring any type of insurance therefore I reveal that if this type of  tool can be used, proving to be feasible.      Approach    If one thing I would do differently is to involve those in charge of the household,  whether they are fathers or mothers, since nowadays, not only women are listed  as heads of the household, but also men, which is why it is important to have their  point of view. view and evaluate other needs that they may have in this area or in  another type of situation with respect to the insurance area, specifically  assistance.

