Challenge :    I am a member of my organization’s online knowledge process department and my/our challenge is to  improve the workflow (activities and projects) within the department in order to increase scope of work  and in turn increase revenue. Challenge is accuracy and timeliness need to be met as per SLA which are  very stringent in nature. When peak pressure comes, we must maintain quality and quantity both  simultaneously.     Selection:     We are ready to try the learning launch tool. Broadly speaking, the learning launch is an experiment meant to  quickly test an idea and prototype.    Application:     For our first learning launch, we focused on identifying areas where there was knowledge gaps .As accuracy  of work is critical for our process we applied time frame by which any errors booked in the process needs to  be catered ,identifying areas where we could see scope of improvement .Providing knowledge based session  by experienced members of the team .Session in small groups so that any individual can focus and ask & learn  without hesitating . This was tested for some time and we were seeking positive results. We also experienced  many challenges in bringing a big team in same platform as people with various level of experience are  working together. We also conduced exams to test the knowledge of people, to check that whatever they  were learning was also applied rightly.     Insight:    For any knowledge process work it is important to cater problems/shortfalls on need basis, only than it will be  properly addressed properly. Identifying critical areas where is lack of knowledge is the key to achieve SLA of  the overall group.     Approach:    The approach we took to cater this persisting issue gave us an insight on many different outlooks. It  helped the team to come close to its objective.

