Challenge and Selection    I work for a semiconductor company and need to present technical issue  update to my customers frequently. Sometimes it’s difficult for me to  explain the issue by words to some people especially when they don’t  have hands-on experiences or they are not familiar with some specific  hardware configurations. How to let the attendees understand the  presentation contents is very important to me, and it’s the reason I  select visualization as the design thinking tool for my refection.    Application    Flow chart is one of the way I use most to explain the technical  procedures. In additions, I would like to add symbols and colors in my  presentations to help attendees to get better understanding.  I found visualization utilization also helps a lot when I or my team try to  resolve a complex problem. To discuss any major issue I would like to  stand in front of a whiteboard, collecting everyone’s idea through  brainstorming, and then start to categorize and analyze the inputs by  putting some squares, circles or arrows with different colors. That help  us to focus on the most critical portion among mass discussion  information collected. Fishbone diagram is another visualization example  we use frequently. When discussing the possible reasons to cause an  issue or result, we’d like to use drawing rather than list down all the  possibilities straightforwardly.    Insight and Approach    Though I have had some practices how to utilize visualization in my daily  job before I enroll this course, I learned some advanced skills. In the  meantime, I’ve learned how important the visual communication is, and  why people can get better understanding and remember the context  through visualization. It encourages me to keep using this skill when  communicating with people and share my implementation experience to  my colleagues. Besides visualization, mind mapping is the skill I’ve  learned and get most interest from this course. It’s the next skill I want  to practice and implement in my daily job.

