Reflection-Story Telling

Challenge and selection

The tool I have choosed is story telling. It helps us connect  events is a holistic experience through time. This unique  nature of stories makes it one of the essential tools during  the  process of both products and services. Previously, we  explored the nature  and how it aims to understand problems  from the user perspective to address them with human centric  approach.

Application

Storytelling helps explain the interconnections among  people in situations and settings, teaching broad lessons that  engage real human beings. Listening engages people; and   empathy is an essential and fundamental component in the  process.

Stories generate questions and questions expand the  breadth and depth of stories, leading to lots of innovative  thoughts and ideas. Storytelling becomes an important tool  for feedback, which is the basis of the iterative process of  prototyping that lead to solutions. Stories and prototypes are  intertwined, explaining and repositioning experiences through  a multitude of potential interpretations, which allow  researchers to test new solutions before committing  exclusively to a particular policy, program, or service.

I have already applied design thinking methodology to  understand elements that lead to success in higher education  among first generation and low-income students. Listening to  and empathizing with their needs, I gained enormous insights  into the types of support services and mentoring first gens feel  will help them navigate the academic and social challenges  they face from the time they complete high school throughout  college. Anxiety and bewilderment are patterns of behavior I  found among first generation low-income students when they  share stories about their first encounter with campus culture.  Many feel like outsiders, confused by the academy’s social and  academic expectations.

Reflection in Action is part of the culture of Design  Thinking' in which learners are constantly engaging in a  process of questioning, evaluating, testing and refining their  ideas based on their observations and analysis.

Insight and approach

Storytelling brings language learning alive and creates a  participatory and immersive experience that allows Young  Learners to enjoy hearing the language in a dynamic,  sometimes stylistic and entertaining way. Participation using  key vocabulary and phrases can create an awareness of  rhythm and structure.

Reflecting brings your team together to synchronize  your movements, synthesize what you've learned, and share  your “aha” moments with each other. When reflecting, have

the empathy to understand diverse perspectives, the flexibility  to respond to change, and the integrity to stay true to your  team's values.

Therefore even storytelling is a important tool in design  thinking process.

