Carlos Pereira: Reflection on Mind Mapping    Challenge:  My problem was related to the high incidence of clinical depression in a nursing  home. This situation came to me through a request for help from one of the  health professionals, a nurse, from the institution; referring to the high number  of polymedicated patients, both for chronic conditions, with cardiovascular,  metabolic and respiratory disease, as well as medication aimed at mental health  – causing high financial and personal costs for the elderly.    Selection:  My first thought was to apply "What is?" to clarify the situation, trying to find the  real problem, or cause, for depression in this group of elderly people.  In this way, I carried out a set of interviews (ethnographic research) in an  attempt to understand what these people felt, what their days were like, what  problems they perceived, what they liked to see improved in their lives.  Given the above, I chose to use the Mind Mapping technique, in order to  gather all relevant feelings and perceptions, so I can gain insight knowledge  from what was really keeping those people from being happy and have better  quality of life.    Application:  In order to carry out the proposal to use the Mind Mapping technique, several  visits were made during 1 month, in order to be able to speak with all the  residents of the home, as well as with the providers.  During these visits, the problems of both parties were heard, which was felt and  perceived by patients as problematic and subject to improvement (subjective);  as well as evaluation feedback from home providers (objective).  We were able to notice that the absence of playful moments as well as limited  family visits in the post-COVID-19 era; accentuated by dissatisfaction with the  food in the canteen, were a problem for these elderly people.    Insight:  By applying that technique I learned that not only the present times (COVID-19)  were limiting these persons happiness, but also there was a hidden  insatisfaction with the food services.   These results are in part expectable, because I knew that it was likely to be  related with social distancing consequences. But the application of the Mind  Map made a hidden part of the process visible.    Approach:  Given that this technique solved our problem by giving different insights  exposing problems that had not yet been identified, I think it was the right  choice.  Neverthless, I assume that it could have also been useful the use of a diferente  technique such as Storytelling or Journey Mapping which, unconsciously,  were equally applied - which leads us to conceive Design Thinking as a  holistic and integrated process and not as separate parts.

