When I'm faced with a problem, I typically start by doing research or looking at  examples of how this problem has been solved by others. From that research,  I'm able to decide which approach to solving the problem works best for me  and the organization. Then, I decide what actions need to be taken to solve the  problem, and I start putting the process into motion while communicating with  my managers and co-workers.

When I was working as a retail manager, I had a customer who came in to pick  up a dress that she had ordered online. But when I went to collect her order, I  found that the dress had accidentally been put back on the sales floor and  purchased by another customer. I called another of our store locations and  asked them to hold the same dress in the customer's size. I had it shipped to  her home within 2 days for free. A week later, I found out that the customer  had called our corporate headquarters to mention how much she appreciated  the gesture

