Redesigning the Recruitment Process with the Visualization tool

Challenge

Our challenge is to re-think and re-create the Recruitment process and simplify  it without losing its objectivity and also improving the candidate experience as a  strategy to build employer brand. I am a part of the Human Resources team at  my company and I was tasked with the responsibility of redesigning our  Recruitment process. This was preceded by months of feedback gathering from  previous job seekers who have shown interest in working with us or have gone  through our Recruitment process.

Selection

The tool I selected for the project is the visualization tool. This tool was selected  because it is the most suitable tool to clearly depict what the existing  recruitment process is and identify gaps that can be filled. It was also very useful  in depicting the various versions of the Recruitment process that was birthed  from brain storming sessions and helped the project team see ‘‘what works’’ and  ‘‘what wows’’ so as to solve our challenge of an unmemorable Recruitment  process. The Good Kitchen Story also made reference to this tool as it was used  to prototype the different solutions that came forth from the ‘‘what if’’  workshops.

Application

We collated data from the feedback gathered from prospective employees who  went through our Recruitment process or had experienced a touch point of our  process. We were able to depict in a process flow chart from start to finish what  the process currently is and created new process flows incorporating  improvements from feedback, new technology, new ideas, and new  Recruitment methods/tools. The visualization tool through a process flow chart  was very effective in helping us see how the candidate moves along the process  from start to finish.

Insight

Through the use of the tool, the project team was able to see clearly what the  process was and could quickly suggest ideas to make the process more  memorable. The tool made the existing process and new ideas more real and  relatable. Personally, I could see how we had been going by with a process that  wasn’t simple and enjoyable for applicants and could understand why we had  some negative feedback. Going through solving the challenge helped me look at  the challenge from a human perspective. It helped me put myself in that shoes  of the job applicants who would want a simple process, flexible interview  options, and prompt feedback.

Approach

If I was faced with a similar challenge or could solve this problem differently, I  would use the Storytelling tool. This is because I believe we can create a  compelling story that showcases the experience of a typical candidate who goes  through our process and also sell how the current process is more dangerous to  the employer brand. Business leaders and major stakeholders will want to invest  to protect their brand. Storytelling will help us sell the solution in the most  compelling and relatable manner.

