Reflection – mind mapping tool (Sergio Camilo)

Challenge

The challenge is to develop MOOC course about digital transformation that involves a lot  of staff and needs to be specified to a specific audience.

Selection

I selected mind mapping, to achieve a shared understanding of a problem space among a  diverse group of stakeholders before attempting to identify and define possible solutions to  the problem. I use this approach often with our instructors, who are technologists working  to apply technology innovations to modernize their mission or the delivery of their services  to their customers.

Application

I start the process by posting sticky notes of the problem domain. I draw from existing  research material available to understand the environment. The existing material may be  operational or procedural documents, training materials, marketing materials, and other  courses.

For the activity, I divided the stakeholders into groups of 5-6 participants each representing  a different organizational division or area of interest. Each group received a poster-size chart  and sticky notes to make comments. To answer: 1) What is this persona (from 2 personas  we picked earlier) needs to know about digital transformation to advance the organization?

Insight &

What I have learned from conducting this exercise with several groups is that while the  working alone and generating ideas on the sticky note is important for reinforcing their  understanding of the problem they are working to solve, the more valuable aspect of the  activity is the shared insights and shared learning that occurs while they are working to  define their problem space.

Approach

Next time I would try and make the activity more collaborative and balanced between self- work, teamwork and group-work.

