Challenge

The Covid-19 pandemic was one of the worst health crises that shut down all  economies for the first time in history. However, it impacted the healthcare sector  specifically as there were not many support applications and systems that were  equipped to deal with this number of patients in terms of tracking and monitoring.

The healthcare challenge that we as a team faced during the beginning of the pandemic  was to establish an easy-to-use technology to monitor and track employees who test  positive/negative for covid 19 apart of the covid-19 company initiative.

The project had multiple stakeholders internally and externally such as IT Department,  Corporate Communications and external such as 3rd party software developers.

The timeline for the project was to create a prototype in 4 weeks with the involvement of  all stakeholders. The plan was for IT, and 3rd party software company to develop a beta  prototype. Once the prototype was completed, the corporate communications team will  assist in the go to market strategy.

Selection:

The team have agreed to utilize the learning launch tool as the tool is designed to assist  in developing a seamless technology for all users through careful experimentation to  create value generated assumptions apart of the covid 19 initiative.

Application: Describe how you applied the tool you selected to your challenge (e.g.,  what you did and how the tool was applied effectively or ineffectively).

The first launch we focused on providing an easy-to-use beta mobile application that  runs on IOS with only the location feature to ensure the team captures all needed  information about covid cases.

The main focus was to collect, process and observe data related to covid cases.  However, after 1 week of data collection, observation and brainstorming, the team  concluded that the application requires additional improvements using a more human  centric approach.

Therefore, the team have launched the 2nd version of the application with adaptability on  Android and added features such as real time location, facial recognition, and contact  tracing capabilities.

Our second launch was to release the new platform to a group of farmers to see how  they will interact with it. Our focus was to observe to see if there were any gaps.  Through this process it helped us understand our market and what our users  considered simple. After testing the second platform we conducted interviews with the  farmers who interacted with it to understand their experiences and to find out if this

second prototype was easy to navigate. Our priority was to ensure that the farmers  could use the platform with ease.

• Insight

We applied the learning tool via the learning approach where the team was able to  design and test the optimal application through rapid experimentation and continuously  improving to meet a human centric user base.

However, through the process, the team have learned that incorporating several design  thinking tools can be beneficial such as utilizing the storytelling and Visualization  activities to develop a marketing campaign for the application.

• Approach:

For our team, we saw the learning launch tool as the suitable tool for our challenge.  However, as a team the next steps would be to revise the application and insights from  the 2 versions for future lessons learned.

