Visualization

Challenge

As Payment system project manager, I manage on our organization many innovative projects using  AGILE Frameworks that involves using several design thinking activities/tools with all stakeholders as  Business team, Development team, testing team, so in other to explain the customers’ needs  efficiently, we need to visualize so that the whole team have the same comprehension,

Our team is working on a Mobile payment project using methods of Scrum framework, one of  customer needs (Our customer is a bank) is to edit a contract for the Mobile payment holders that  should be printed and signed when opening their Mobile Wallet account at the agency.

Selection

Our scrum team has decided to use visualization as design thinking activities because we can tap into  a single picture and by the more we begin using pictures, the more that we begin to diagram while we  talk, and create a visual image for all the team.     Application

As member of scrum team (scrum master), first I started by drawing on a whiteboard, the contract  canvas using existing contract model that we used for others Payment Products as reference.

After that the team start discussion about the information the we need to populate the contract, so  each member team started drawing on the whiteboard that it seems important to him (Mobile wallet  holder First Name, Mobile wallet holder last Name, Mobile wallet holder birthdate, Mobile wallet  account type, Mobile wallet account number,…), after that I start regrouping those information onto  contract canvas by creating complex model of how the scrum team think the customer experience  ideally is going to work by focusing on those main information.

Then, I started asking 3 questions to the scrum team and invite them to use sticky note to respond, the  first question

1. What key elements are missing from the canvas?

the second question

2. What would we change about the canvas to make it simple with the involvement of all the

legal article?

the third question

3. On which moment on the process, the contract should be printed?

I give them 10 minutes to discuss the three questions

The team report their answers to those three questions while pointing to the mark-ups on their sticky  note. I record commonalities in the insights of each team member, and then additional insights that  come from the discussion on the white board. After this session, the product owner as team member  creates a view that combines the shared and new insights from the discussion, and then create a

revised canvas that incorporates their feedback and proposed changes that they agreed to as a scrum  team.

Insight

By using Visualization, our scrum team had the ability to create good user story that involved the  insight of all scrum team (product owner, scrum master, and development team) with detailed  acceptance criteria, while responding of 3C concept used in AGILE approaches to create user story that  should be developed and be de part of sprint backlog.

Approach

Next time, I would use the mind mapping activity as a starting point for a series of design thinking  activities to launch the testing activity of that user story by looking for patterns and insights in a large  quantity of data collected during the step above, which can serve as a reference tool throughout the  remainder of our work.

