Visualization  Challenge & Selection  Visualization tool is one of the clearest method of showing your point of view or upgrading discussion  with customer about neuralgic millstones in the project. Technique of straw man can also bring  workshops to higher level by easily showing different perspectives of one and same problem. Spreading  the view of the issues is helping to rephrase initial problem and to solve it with better adjusted way. I  have used it recently on workshops with customer. It helped to invent some updates in the process  between us and customer. It showed what was the motivation behind customer’s request of the process  update.     Application  In my opinion tool has been used quite effectively. For a place of showing the issue I have used white  board and together with customer we have started with brain storming about the expectation and  finding loose associations to the topic. Minute after minute associations were showing completely  different way of understanding customer’s request. The graphic presentation was very easy way to guide  brain storm as it was completely out of regular scheme as stakeholders were thinking very widely about  the problem.    Insight & Approach  Graphical visualization is a very useful tool. It is helping understanding the problem and together with  stakeholders rephrase it with actual issue that is behind it. It is important to use Visual Thinking in face to  face meeting. Siting in the same room is helping to open and to narrate the discussion. Also the best  approach is to invite people who are directly involved in the project or that can easily engaged into the  project and in the same time have experience or great knowledge of the project’s area. Also very  important thing is to summarize what have been discussed and what is the conclusion.

