REFLECTION – VISUALIZATION

Challenge & Selection

Visualization tool is the methodology approach to make a similar understanding between stakeholders  and branch as the implementer. Identifying problem, improvement spot, and transferring knowledge to  both sides. This tool was suitable because of its flexibility to be presented. I tried to making scenario map,  telling the observation result, and taking photos to transfer the problems and possible improvements. The  main problem is how to increase the awareness of achieving goals and make sure that the solution plan  is align with actual happened.

Application

I started this project by making project scope diagram, timeline, and fishbone diagram to identify the  problems through the recent data. Knowing the customer’s pain point is a critical thing because of the  unique behavior of customer. Transferring the progress to stakeholders is a beneficial tool to support the  implementation of improvement and analyze its possibility to be implemented. Improvement spot was  divided by two-time scenario which are Quick Kill and Long-term Solution. Along with the implementation,  the input form customer and newest identified problem need to be considered to achieve continuous  improvement.

Insight & Approach

Evaluation and continuous improvement should be done periodically to get an optimal solution. What  I’ve learned is a clear data and good framing are a must. Driving the evaluation based on the customer’s  pain point is the most valuable aspect to learn for. Feedback is the way to improve and seize the best  solution.

