Final assignment

Challenge: Consolidate de main findings from interviews performed with different persons involved   in projects for product development.

Selection: To get a visualisation of all findings and be able to detect which topics were most pointed  by the interviewed as pain points, the group decided to test the application of a mind map, where  main areas were created to facilitate the work. The group decided to use this tool due to its  simplicity in creation and update whenever needed and could at the same time, deliver a good  visualisation on which areas were highlighted as a main concern. It could also be easily be printed in  a big side to be used in workshops.

Application: The group collected all the interviews performed (more than 50) and started to cluster  the 3 main findings of each one in the map. The map was divided in a few main areas, based on what  the finding was about. The defined areas to cluster the findings were: Organisation, Targets,  Decisions, Strategy, Methods, Process, Communication and Roles & Responsibilities.

Below you can find a picture with one part of the mind map created.

Insight: Very easy to identify which areas got more comments about, but it is hard to classify all the  findings, once one finding could sometimes fit more than one area. After we finalised the addition of  the findings into the map, we could clearly see that Targets and Methods were the areas pointed out  as best candidates for improvement.

Approach: I would use this tool again, but find another software to handle it (we used Microsoft  Visio), so every member of the group has the opportunity to contribute with the construction of it. I  also would try to find a method to weight the findings from the interviews, because deciding to  explore just what the majority of the comments points towards might lead to miss an interesting  pain point for exploration elsewhere.

