Challenge & Selection Storytelling is a great tool that I use all the time. I work with vulnerable  populations, developmentally disabled individuals, senior citizens, and economically disadvantaged  people. Many of these people deal with oppression and dysfunction in every aspect of their lives,  they need to be empowered and inspiration is a path to empowerment. I spend a lot of time  “opening people up” and ﬁnding ways to inspire them to improve their circumstances. When I work  with seniors, we share stories for different reasons. Often they're lonely and are so happy to share  stories of their lives with me to connect and they ﬁnd meaning in sharing these experiences as a  form of teaching and/or legacy, in a sense. With my developmentally disabled clients I share stories  of my life in order to help them visualize a state of independence, I use their feedback against the  context of my story to ascertain their goals, and sometimes we use stories to better understand their  interests and thought processes. I use this information to develop different strategies to try and ﬁnd  a way that works for them to gain more independence in the areas they ﬁnd lacking in their lives.  Application I have a story about using storytelling. In discussing policy changes with a social  service agency, I was trying to explain to them the beneﬁts of taking a more client focused  approach, among other things, and in particular, of recognizing each person as a unique being, and  addressing their individual needs ﬁrst and foremost. The agency was in the grip of a “compliance  culture” and its clients were failing in this non-empathetic, rigid structure. I was also explaining  how sometimes addressing the needs of one individual can impact everyone for the better, even if it  seems extreme or out of the ordinary. I told a story about when I ran an emergency shelter after a  natural disaster. Everyone was doing really well except for one woman whose stress was making  her very emotionally volatile. I could tell she needed attention; in my mind I decided she would be  “Princess for an hour.” I made her a cup of coffee and sat down with her and let her talk. It turned  out that her mother, who was with her, had survived a brain aneurysm and she was terriﬁed that she  would fall or that some other crisis would befall her during this disaster while in the shelter. Insight  & Approach Well, wow, that was an eye-opener. Her mother was a calm presence and doing very  well. Clearly it was time for me to open up with my story. I told her how scary it was when my  father had his brain aneurysm in front of me and how I had to get him to the hospital and how  difﬁcult and scary that all was. I shared how he recovered well, and then tied us together, by noting  how she and I both have parents who survived brain aneurysms. This worked really well. She really  needed individual attention for that brief time, and she ended up with that and a true support. She  calmed down, her mother, who had become worried about her, calmed down, and everyone around  them calmed down. Peace reigned again in our little shelter. So I told this story to the agency, and I  think it had a big impact on people there. The policies are being reevaluated and the caseworkers  are going through new training. Sometimes a little story can do a lot of good. This course made me  see this as a tool in a new way. When I've done it before it was really "ad hoc," but now I can  prepare ahead and think of stories that will assist me in presenting my ideas and best illuminate  them. I have a design background, but I ended up as an entrepreneur in business. I had no idea this  would ever be considered an asset, but I am so very grateful that it is!

