Sequence

A story about the power of storytelling would I like to tell you. When we discussed policy  changes, I was trying to show a social provider, among other things, the benefits of using a  more customer-focused approach.

It is particularly important for every person to understand as a single person and prioritize  individual needs. Customers struggled in this non-empathic, rigid system because of the  agency's 'compliance culture.' I also discussed how satisfying the needs of one person can  benefit everyone, even if it seems dramatic or out of the ordinary. After a natural disaster, I  told a story about running an emergency shelter. All did fantastically well except for a lady  whose stress made her extremely emotional. So I decided to treat her like a "An hour's  princess." I might say she needed my attention. I sat with her and made her a cup of coffee  while she was speaking. Her mother who was with her had survived an aneurysm in the  brain and was frightened to collapse or to suffer another disaster tragedy while in the  shelter.

This was the opening of the eye. Her mother seemed healthy and had a relaxed attitude. It  was clear that my story had to be told. I told her how awful it was that my father was  suffering from an aneurysm in my brain and how difficult and awful it was to take him to the  clinic. I told her how well he got back and then said we both had parents who had brain  aneurysm survived. That was a wonderful idea. For that short time she needed only one-on- one attention, and she was supported genuinely. Her mother, who was interested in her,  calmed down like everybody in the room.

