Vaccine Supply Chain – Distribution Issue

Challenge

Working with government transport contractor which providing vaccine distribution services to the  doctors/hospitals in remote areas. The government transport contractors faces lot of challenge in terms,  availability of transport, drivers due to improper roster, maintenance of refrigerator (on vehicle carrying  vaccine), vehicle and an outdated approach of tracking vehicle-carrying vaccine. The vaccine should  reach the destination within time, delay would disturb the vaccination drive, and vehicle breakdown can  damage the vaccine on-board.

Challenge statement: Create a proper platform using which the government transport contractor can  easily check maintenance status, access to check the vehicle schedules, live running status.

Selection

We decided to do a quick experiment by leveraging Supply chain digital technology using mind mapping  tool and Learning Launch. We planned learning launches in a span of 120 days. First connecting with  vaccine manufacturer’s distribution portal to get real time update of vaccine ready for distribution, and  secondly creating digital solution for defining the vehicle schedules and automatic rostering of drivers and  showing available vehicle.

Application

We spent 4 months in the following ways:

 We identified different stakeholders – Vaccine Manufacturer representative,

Management, Maintenance Department, Government vaccination Programme  Department, Finance Department, Drivers and Doctors.

 Identified and created different personas using mind-mapping tool. Conducted interview

with them to note down the pain points, opportunities, what works, what wows and what  does not works.

 Brainstorming session were conducted, we created the vaccine transportation journey

map along with the journey map of vaccine administrator, government contractor, driver  and doctor.

 We created a prototype of the Web App and mobile app.   We surveyed all the end user to gather feedback on the solution .Based on the proposed

solution and survey result we:

  Got the vaccine manufacturer distribution system connected with government  contractor

  Developed web app and mobile app for scheduling of delivery, maintenance and  live tracking of vehicle

  Rolled out the app to few selected user and requested them to use it and share  regular feedback.

Insight

There were certain improvements suggested by the customers in regards to the user interface look and  feel, which needs to be, take care of during the future roll out of complete solution.

The stakeholders feels accountable post roll out and the co-creation process was a success as everyone  was a part of the issue identification, solution discovery till roll out due to which there was a free flow of  communication. During the learning launch phase, empathy was key, as it helped in building effective and  curated solution.

Approach

We used the mind-mapping tool to assess the ‘what is’ data and created the different personas and  journeys, went ahead with learning launch. We need to review the insights and feedback gained from our  learning launches and incorporate it in our subsequent launches and better our solution lifecycle  management. During the solution development phase, we used Agile methodology so that we can  provide workable solution in quick succession. We propose to strengthen our solution technical testing  and user feedback mechanism.

