Challenge:    I work in an IT company wherein I need to have regular communications with the business  stakeholders. Whenever a new feature is to be introduced to the business team there was a gap  in communicating the functionality of the new feature between the tech teams and the business  teams, hence a common line of understanding was needed.    Selection:    After watching the design thinking course I felt that I had found the solution for this problem. The  design thinking tool of visualisation was the perfect tool to  bridge in the knowledge and  communication gap between tech and business teams and come up with a common line of  understanding.      Application:    We started using the Visualisation tool by coming up with block diagrams for the entire project  as well as for each new feature developed by the tech teams. We would then integrate this new  block into the existing block diagram of the project and using arrows and notes would represent  the utility of the new functionality and how it would benefit the business team.    Insight:    We started to notice the benefits of using the Visualisation tool from the first week itself. The  business team had a concise understanding of where exactly the new feature fit into the existing  project and how it benefits them. There was significant time saved in back and forth  communications between the two teams thereby significantly increasing the productivity of both  the teams.    Approach:    We plan to continue using the Visualisation tool due to the benefits we are getting from this. We  also plan to integrate this approach along with tools such as mind mapping so that we are able  to think of new approaches while thinking about new features itself. But overall the Visualisation  tool has really helped in effective business communications and increasing the productivity of  our teams.

