Example Reflection-

Visualization

Once at my job as a jewellery shop assistant, I realized that

my customers dealt with an enormous problem, which was

that they struggled to find the products they wanted to

acquire because they get lost in the numerous exhibitors

which were extremely unorganized. Unfortunately, my boss

had no idea about the problem because he did not spend his

time with the customers, what is more, he couldn´t

understand what was wrong with the exhibitors or how could

we change them.

Challenge

I chose the Visualization tool because I strongly believe that if he can

observe the problem as I do, he could help me to solve the problem by

getting a new way of organization. Visualization is the perfect tool

because if he can see the problem as I see it, We both can get a better

solution.

Selection

Appilication

The first step to follow was to understand the problem by the question

WHAT IS?, when I discovered that our customers had problems finding

their products I made a diagram with drawings of how the store was

organised and the tour our customer follow to get a ring, I also add

photos of our clients and the most seller products

Insight and approach

What I learnt from this tool was to clarify your ideas and let others do it

as you imagine it to get a more clear understanding of the problem.

Since I discovered that the most valuable aspect is the shared insights

and learning, next time I would use the visualization activity as a

starting point for a series of design thinking activities. Then the revised

graphic that incorporates their combined feedback can serve as a

reference tool throughout the remainder of their work

