1)Development: To develop resources, technologies, and procedures that       facilitate learning, teaching, and advocacy for individuals.   2)Professional Development: To prepare others to use new knowledge and       validated practices that improve quality-of-life outcomes.   3)Dissemination: To share knowledge generated through research and      development in ways that reach the largest possible audiences.

This study was carried out on  natural persons who are prepaid subscribers.  These people do not have a contractual relation with the telecom carrier  and they buy credit in advance. They receive no bill  and pay  for services before actually using  them. This  survey was  carried out  on 76,753 prepaid  subscribers. Usage  data refers  to last year’s second  semester. The analysis excluded  the people who failed to recharge within the past three  months of 2011 and did not spend anything on calls, SMS or Internet in  three months.

1)Development of eUICCs /eSIMs and UICCs / SIMs and integrated SIMs / iSIM.   2)Development of smart cards and the respective chipsets.   3)Interoperability testing/monitoring of different devices and applications.   4)Monitoring and measuring on physical, protocol, transport, and application layer.

In telecommunication, provisioning is the process of preparing and  equipping a network to allow it to provide (new) services to its users,  which the functionality and the most important concepts of business  process in SIM Card provisioning is a process to activate the SIM Card  network and services before it is used by customers.This research is about to analyze the provisioning process between the manual process and the automation process.The important element to measure the management process is performance evaluation. Measuring and managing performance constitutes a difficult task in any kind of organization, but the clearly defined of business process, goals and stakeholders can guide to a better company policy for company improvement in the future. This study contributes to the literature of business process in provisioning, business process management and balanced scorecard of an organization.

In today’s competitive business, Customers are considered as the backbone of the company. Customer service, like any aspect of business, is a practiced art that takes time and effort to master. Treating the customers like friends is the best way to attract them and make then always come back. The level of satisfaction can also vary depending on other options and customer. Customer satisfaction research will have to help businesses build stronger relationships.

