Example Reflection - Visualization

Challenge and Selection

The first tool I used was visualization with the rest of the team because it was  necessary to understand what people needed and have a common idea then I  could start planning possible solutions to the problems we were going to face in  the development of the activity.

The scope and limits are other points that we got into more detail, what kind of  people we were going to reach, how many could we improve the service to make   people feel more comfortable than the moment they were in the competition’s  side.

Application

Initially, the brainstorming process was started, then diagrams and sketches of  the new organization of the company were made with the information collected  by the staff towards the clients. This was very helpful since clients are part of the  change, they allowed us to improve and it also warned us of the things we were  failing as a company.

We opted to add templates in the approach to divide suppliers from clients, to  carry detailed information of the company to be able to work in a more efficient  and effective way.

Insight & Approach

What I obtained with this knowledge is to expand my mind and be able to see  further, to put into practice many tools that for a moment I thought were not  essential but on the contrary are indispensable to do the development of thought  in an adequate way. Shared ideas is a good way to create a united environment  because the rest of the team is given confidence to participate, and working  together it’s possible to analyze the data to reach an agreement and specify the  best for the company.

Since I discovered the visualization tool, I realized that it does not work with open  eyes, but on the contrary, it was focused on the usual and on the same daily  routines. Visualization allows us to open our minds to understand what the people  around us need and thus take advantage of that to be able to provide them with  a service by which they benefit.

In another project, I would choose to use the visualization tool, including the  storytelling tool, because it would be a good motivation for those who did not  participate previously to realize the results that can be obtained with all of this.

