REFLECTION - VISUALIZATION

1. Challenge: ​My challenge is to improve the experience and coexistence of the tenant and owners

in the condominiums of family homes in urban areas. The Stakeholders are the tenants, owners,

maintenance service and marketplace.

2. Selection: ​The tool chosen for my challenge was visualization as it allows a better assimilation,

understanding and memory of a concept or problem, especially in this challenge involving several

stakeholders to develop a good customer experience. Attached the links

https://www.youtube.com/watch?v=B131Tm9Iex1

http://beck-calhoun.biz/bloghome.jsp

3. Application: ​The application of the visualization is carried out as follows.

- The visualization was centered on the owner and the tenant

- Photographs of various situations of pain experienced by the owner were used.

- A mental map of the activities that the owner has on a day-to-day basis was created

- An owner was invited to the viewing session to obtain valuable information first hand.

- Gif and emojis were added to make it more playful.

- A customer experience prototype was made based on a possible mobile solution that can

improve the coexistence of family homes.

4. Insight: ​What you learned from this exercise:

- The visualization catches the attention of the participants.

- It promotes empathy, collaboration and allows me to organize my information about the

challenge so as not to think in a linear way.

- One of the strengths of this tool is the communication that is generated in an atmosphere of

continuous decision making.

5. Approach: ​For the following visualization exercise, I have considered inviting stakeholders to have

more information about the challenge and to quickly correct the sketch, make a correct

extrapolation and find suitable solutions.

