The name of the organization has been changed to protect privacy and confidentiality

3 |C a s e  S t u d y                 -Some facts may have been added/modified to encourage out of the box thinking -

Case Study: MMC - Addressing unmet needs of the Gig Economy

About Gollis University India

Gollis University India is a part of Finca Antonio SAC companies which is a global leader in risk, strategy and people. With  roots dating back to 1864, MMC today is formed of 4 large global organizations – namely Marsh, Mercer,  Guy Carpenter and Oliver Wyman. MMC is a Fortune 200 Company with presence in over 140 countries,  70,000 colleagues and annual revenue of $15 billion and growing.

Gollis University India is the knowledge center for the MMC companies with expertise in employee benefits, insurance  broking, reinsurance broking, analytics, research, consulting, financial management and information  technology. It provides services to Marsh, Mercer, Guy Carpenter and MMC through its operations services,  research, investment consulting, analytics, consulting operations, specialized accounting, fiduciary  accounting, management consulting and IT services.

Problem Statement

The world of gig economy is a fast one, allows flexibility in employment and gives opportunities to talented  part timers to work in evolving industries and segments. The "on demand" workforce, freelancers or  independent contractors  are growing in size as industries struggle with getting access to trained, full time  employees at appropriate salaries. However, gig economy workers don’t necessarily get all the benefits that  full time employees receive. The traditional mould of employee benefits is structured a certain way  irrespective of which part of the world we discuss. The lack of consistent income, less stability coupled with  lack of benefits isn’t a great proposition for new age workers who are increasingly demanding flexibility.

1. Global view - Understand the gaps in statutory and labour laws surrounding gig workers, the

practical challenges in providing benefits to them and describe your analysis across India, the United  Kingdom, the US and Asia regions.

2. India view - Conduct primary interviews with gig economy workers (Ola, Uber, Swiggy, freelancers)

with a view to identify their real challenges and needs. Compare the benefits offered to employees  in more traditional setting to identify the gaps. Also conduct interviews with employers of gig  workers to assess their challenges in providing benefits to gig workers.

3. India view - Evaluate what Mercer does in this space. Make recommendations on a)what benefits

are easy to offer gig workers b) what kind of support should be provided to gig workers c) evaluate  whether investing benefits into part-time and short term employees is going to benefit employers  and how.

4. India view - Provide your views on future of work and workforce for the future to make a compelling

enough argument for gig workers.

You are expected to provide a 10-12 slide PowerPoint deck that follows the outline above. You are also  required to conduct primary research together with web based research to make the final set of  recommendations. The recommendations need to be implementable and should have a clear plan of  execution.

**Definition of gig workers for the purpose of this case study is limited to contractors in organized industries  like finance, IT, management consulting etc. and/or part timers that work in like drivers for taxi  companies,  delivery boys of online ordering websites etc.**

