Storytelling – Training management through Online

The skill development training program is a flagship program of my project. The leading IT- ITES industry requires skilled resources to fill in their ongoing demand for frontier  technology. The adaption and adaptation of emerging technology are increasing daily, and  local companies face difficulties finding the right skilled person to fit in their ongoing  project. The ICT industry is growing, local and global demand is enhancing, but the right  resources are far behind. Considering the present crisis and future growth, Govt of  Bangladesh focuses on resources to be developed through the right skills and hands-on  experience on companies' premises. The company will train its potential resources as per  their required skill set. After completing the training, the trainees will be placed in the  respective company where they are trained. The main objective of this training program  under the LICT project is to provide demand-based technical training mostly on emerging  technology to the fresh graduates in order to make them eligible enough to fill the positions  in the ICT companies that require the skills set to meet their local and global works to be  done and helps the company to grow.     Due to COVID-19, on-the-job training could not be possible into the companies in-house  arrangement. However, the project mandate is to finish the training program for 1100  students into 40 companies that required skilled resources. Otherwise, the program would  be failed to comply with the required obligation by Govt of Bangladesh. In that situation, we  had to develop a solution to run and complete the training program smoothly, keeping in  mind that after completing the training, trainees can be adopted by the company in the new  normal if the crisis would not go permanently.     We ensure almost 100% of trained personal are made permanent by the ICT company after  completing the training program. As the training program is a fully placement oriented  training program, it requires rigorous monitoring and evaluation process from trainees  selection to ensure the right trainees are being selected, the right trainer is being hired to  train the trainees, the right curriculum is being made to meet companies required skillset,  and continuous follow-up to ensure training is being conducted as per schedule, participants  are ensuring their commitment on their learning, attendance is more satisfactory, every  factor is being considered to ensure placement at the end of the training.     As physical training is not possible, we have been instructed to run the training program  online. Moreover, companies have started hiring trainees as all the processes are going  through online; we could involve every step of the hiring process. However, it will not be  possible to be present in 40 companies hiring processes simultaneously if it is physical. Once  the hiring process is done, they are allowed to start on-the-job training online. It is an  amazing journey, I would say, at a time, 40 companies have started training online, and we  could manage to overlook the training by designing a proper monitoring framework. Using a  monitoring framework and rigorous monitoring process, the training quality was far better  than physical training considering time management and participation ratio.     Mostly training has been monitored through an online platform like zoom, google meet, and  other applications. We used to call participants over the phone to get actual feedback from

the students. Sometimes, students feel shy to say something about training and training  quality in front of the teacher and management bodies.     We could see the training and company's overall performance after monitoring them  multiple times and analysis them monthly. This helped increase the participation rate by  98%, and in some cases, if we see any inconsistency, we could immediately take action to  resolve the crisis. The crisis is what we faced with time management, the inefficiency of  teaching methodology, attention to detail, negligence from the company's management  body, and student absenteeism. Once that comes into our picture, we could immediately  take action and resolve the problems. We have arranged a mid-term evaluation in the  middle of all companies' training and conducted by subject matter experts. That ensured  that students have learned as per the curriculum and are on track.     In this way, we could ensure 100% training completion and 90% placement as per project  mandate; I would say during the pandemic, using the online platform, it went very  smoothly, and I doubt if it were physical, it would not go like this.

