Challenge

One of the key challenge I have faced is to implement the Good and Service Tax (GST) impact on the  Credit and Debit Notes to be issued to the customers.  GST is recently implemented in India, which is  new to everyone. The whole transaction is fully dependent on the customers and their  requirements.  Myself/my team challenge is how to implement the same in the existing ERP program  used in the Organization.  But this transaction involves various people in the multiple department  and Multi products of our organization.  It also involves various vendors transaction how they are  routing their transaction through our organization to channel partners.  Moreover, all the  transactions should be perfectly matched with requirement of Government Tax module.

Selection

Our Team went through multiple ideas, design thinking tools and we find the Learning Launch tool to  be effective. This will be very useful for compiling ideas and implement programs according to the  requirement of the customers, Vendors and Government.

We have appointed a committee with three sets of team members to collect the FAQ (Frequently  asked questions) from the Vendors, Customers and our Internal team members from various  departments handling different portfolios including Tax consultants, external agencies and also  involves the system programmers.

Application

  Started learning about the requirement of GST Act

  Basis the requirement, we started collecting data and ideas from the various departments

  Have collated the details, based on frequently asked questions and captured all the points in  presentation format circulated to all committee members to come back with their ideas to  develop a new module in the ERP system

  Committee started meeting every week along with programmers and started developing the  program in the existing ERP module.

  Programmer developed a prototype program and presented in the committee

  Committee members have brainstorming session with various department team members  and captured all the ideas given

  Based on the ideas the programs are re-modified and presented

  GST committee is not given approval to implement.  Instead, they instructed all the teams to  take print out of the output and requested the respective stake holders to get an opinion  from the Vendors, Customers and Tax Consultants.

  Basis opinion from the Vendors, Customers and Tax Consultants again programs are re- modified with the help of the programmers and finally program moved to live for execution.

Insight and approach

 Our approach was clear before implementing the Program, structure should be in place by

brainstorming and various tooling ideas.

 Our process to focus about the gaining the clarity on the tasks and priorities. It also

understand the requirement of customers, Vendors and Government.

 The program is designed as a part of the Learning Tool based on what is, what if, what’s

wows and what’s works helped the teams a lot.

By applying this Learning tool, team members got to know the requirements, approach of the other  departments, Customers and Vendors and their behaviour which helped us in identifying the gaps  and implementing specific new program.

The Learning Launch tool under Design thinking gave a clear vision to me and to my Team members  and to work on the any new program and the approach getting to execute clear tasks with priority  mapping. It also gives us an Inspiration, Ideation and Implementation.

It is an amazing experience and was very successful in implementing new challenging programs.

This helped us a lot to build confidence for future tasks as well.

Thank you..

Lisa Brock

