Mind Maping Tool

Challenge

Last year I was working in a company called Hawasa University  Technology Incubator, a place where friends, colleagues or family participate  in a mystery environment specially developed to sharpen their skills and intelligence, they will be locked up  for an hour and they will have to decipher the clues to escape. The franchise is originally from Brazil and this  is the first branch in Mexico, and all the collaborators were new and we did not have a good work system,  there were no fixed hours, we did not know how to handle correct customer service, the workspaces were  not correctly defined among other things.

Selection

Problems began to arise because there was no order and Schedule for each collaborator, there were many  partners and each one set their own rules, nobody knew who the should pay attention to and between us we  had many difficulties in the first months, it was a new business and we had no information on what we shoul  do to improve the work environment. The development of a mind map is a big help to align an organization,  since each one of the collaborator have participation and ideas, it could be better to identify and solve the  problem.

Application

The partners and collaborators decided to hold a meeting to expose the situations that were affecting our  performance at work, thanks to the school I knew several techniques that could help us solve problems and  one of those was the application of a mental map in a group, We got a blackboard and with the help of post- its, each of the problems and the most feasible solutions were reflected according to each one's perspective,  the most complicated thing due to so many possible solutions was to reach a mutual agreement, and the  question that helps To select the best option among the problems was "what if?" where the possible scenarios  were raised and the one that gave the best result, that was the answer we were looking for. The tool was very  useful because each one expressed their disagreements and as it was an activity carried out in a group, it was  easier to reach a mutual agreement.

Insight

It is incredible how there are more abstract tools that can help us solve complex problems, one believes that  alone can have the solution to a problem and we close ourselves and do not see beyond what others might  think, the elaboration of a mental map will help to extract those ideas that do not have a form and can  transform them into actions or solutions where all interested parties will be involved.

From my perspective, it was the best tool that we could apply, since all the ideas and contributions of the  collaborators were taken into account and the problem was identified to give it a solution, a solution that was  developed together and was not the decision of a single person.

Approach

The next time a problem arises, I will not wait so long to act on a problem that can be easily solved using tools  provided by the Design Thinking method. And at other times I will need a different tool as it will be the best  way to approach the problem and find the solution.

You must always identify the problem and choose the most appropriate method for its resolution, there are  many and I am sure that every problem has a solution.

