Reflection – Learning Launch

Challenge       I design the process and workflow for onboarding and servicing through various applications for my  organization’s digital customers. The challenges we face are to have a simple and minimalistic workflow  which is better than the competition and also ensures to be compliant as per regulatory requirements.  The project scope includes the digital team, legal, compliance, operations, and the IT department along  with the vendor since we decided to go for an external solution. The expected timeline for development  is generally 30 to 45 days.      Selection   The learning launch tool has been selected to build the new workflow, try and implement with basic  capabilities available in the vendor stack.      Application       For our first learning launch, we targeted on the important regulatory parameters and the customer  facing journey.  we created an agile POD with representatives from each of the required teams who  could take instant decisions wherever required and close out the process at a faster pace. We conducted  various brainstorming sessions to finalize the workflow and then accordingly the process was drafted  and approvals from all stakeholders was taken.    For our second learning launch, we focused on the technical capabilities. We started with the inhouse IT  team and the external offshore tech vendors. This led to a bit of delay in development as there were  other projects being prioritized. Thus, we got a few onshore tech vendor resources who would work on  the specific project for a faster delivery.      Insight      By applying the learning launch tool, we performed end to end user acceptance testing and then  performed closed user group testing and then launches were done in phases to test these  Developments.  Wherever required we modified the process basis learning from the testing and market feedback. Basis  the success of the closed user group testing we shall fully go live across all market locations     Approach      With this tool, the solution is built in an agile mode with a small on shore IT team. The same is tested  and then launched in a closed user group. Changes if any required are made during this period, bugs in  the solution are rectified and once found to be fine, the solution was implemented across.  The same  approach shall be followed for other such projects.

