The use of Tics         The instrument I used was the visualization tool to achieve a better understanding, since it  is understood up to 60,000 times faster than any text and thus achieve different points of  view, obtaining a better solution to problems or a shared solution.       Request       it is most commonly used for problem situations, providing better ideas as we thus achieve  more results and better responses to different points of view.     My problem situation focuses on the use of the tics that are of utmost importance when  taking or implementing virtual classes and thus provide good quality when receiving classes,  which will use a questionnaire looking for the shortcomings presented by teachers  u  students who may are unfamiliar with the use or implementation of tics. I will take as an  example the students of the NTU (Cúcuta Colombia)  implementing a series of questions such as: Have you used any virtual platform to receive  classes  ?  Or How much do you know about virtual platforms when receiving classes?  Obtaining multiple results for these two questions, of which many students showed  misinformation about the use of tics, which does not generate the problem to be solved.     Many teachers who for years have taught their classes in person were forced to evolve in  terms of managing their virtual classes, receiving training which was very helpful since,  through a survey carried out on a number of students, they showed disagreement about how  their teachers  towards the methodology or practice of the class.     Due to this problem, a survey was created for a part of the students with questions such as:  Would you receive from the experts in the subject of class management virtually any type of  training to know how to use digital platforms when taking classes  ? obtaining a positive  result for this question and thus generating a number of responses to obtain the expected  result for said problem, generating a positive response to the implementation and use of tics.       Perspective and focus       With this tool you can learn that it is very useful when it comes to knowing multiple points of  view of a situation, obtaining positive results and different observations, thus generating a  better understanding of the problem and innovating with respect to what is needed.

