REFLECTION    VISUALIZATION    Background of the Situation & Challenge    There is a problem between three major partners who are involved in the same  activity related to education of children. These partners are: -Administrators of  a Secondary School –Teachers and –Parents (who have children in the same  school).  The three partners are involved in an independent educational activity, during  a period of long holidays. The School administration has to overseeing the  activity, the teachers must teach students, and the parents have to pay fees, a  fixed sum of money, as convened.     The main challenge is that all parents are not paying regularly what they are  supposed to pay and some of them do pay in late. In consequence, teachers are  complaining and reluctant to offer the service of teaching the students. In  return the Administrators of the school are also confused, because the  students have to pass a national test in the coming days.  A solution must absolutely be found in order to resolve all problems for the  satisfaction of all different partners and, at the end, obtaining good results.     Selection and Application    Before the formal meeting, I had informally asked each group (School  Administration – Teachers – Parents) to think seriously about the current  situation and if possible, to show different ways possible to overcome it.  At a well known time and agreed up on by all partners, representatives of  parents, teachers and the school administration we met at School to deal with  the issue.  Each representative had to share the main ideas of the group he represented  and at the end to be the first one to report the result of the meeting to his  colleagues, before the “official” publication of the meeting report.    Approach and Insight      With the tool of visualization, applying the ‘’participatory approach’’,  particularly well known in Project Management, and another of “information  and feedback” very used in Communication I tried to get every partner (through  his representative) involved in the process of solution searching. With the  example of the functioning of the human body (with some draws on a  smartboard of the school), I tried to show that each partner is important and  irreplaceable for general well being of the hall structure and I invited each one  to give freely his contribution.

Finally, at the end of the long meeting and fruitful exchanges, we agreed up on  the new way to follow in order to continue effectively the process of the  realization of the action we wanted to accomplish.       Seeing how the exercise went, I think that the tool or the method of  visualization is a very good one, if we want to generate new ideas and even  solve situations which were, otherwise, compromised; as it allows each partner  to show what is his aspiration and to give his contribution for the good  realization of something important to each one and to all.

