Visualization    Challenge & Selection      The first tool I used was the tool of Visualization, or Visual Thinking, to achieve a shared  understanding of a problem space among a diverse group of stakeholders, before attempting to  identify and define possible solutions to the problem.    The problem is the missing execution certificates of the contract execution in the pre-sales  repository, reducing the participation of the Company on new deals.     I use this approach with our internal customer and some internal providers in order to define a  strategy to be applied.       Application:    I start the process by creating a mind map graphic of the problem.    During the meetings the group refines the assumptions and removes some non useful  paradigms. It aims to build a new vision of the process and what kind of tools should be designed  in order to support the new process model.    The project team had the goal to produce solutions to solve the problem, but using familiar  concepts to reduce customer aversion during the implementation phase.    The Mind Map tool presented in the video gave some guidelines and support for its utilization  to solve the question “what if ?”.    Removing some block coming from the old paradigm. We can see a pathway and define a new  business environment composed by: clear and feasible goals, the new process model fully  connected to the goals, a new system platform based on BI and available to the users and the  practitioners (new role created), a set of standards to be used in the process, available in a new  portal and with training associated material.    We defined during the discussion supported by Mind Map, a new governance process, that  encompasses a forecast process & results monitoring. In addition to  an executive meeting with  the participation of our President.    Insight & Approach    The use of visualization with the group connected us with the problem that gave us an  opportunity to build an enriched shared vision, where the participants of the process had a  moment to see the problem and the solution in the same layer and a pathway for the execution.  We received good feedbacks from the stakeholders, during the project plan as well as the  participants on the forecast and the training sessions.    After each shared vision meeting when the group revised and made some adjustments, we  produced a new version of the material and sent it to the members in order to evaluate the  achieved results. This material was sent to the members in order to produced other contribution

to be used in the next meeting. If any special point is identified during this timeframe, the  member can send it for the project team. After the evaluation, an e-mail with proposed  enhancements to the next meeting was sent for all participants. With this process we kept  valuable insights.

