Example Reflection – Mind Mapping

Challenge & Selection

The first tool I used was the tool of Mind Mapping, to achieve a shared understanding of a problem  space with the college student run grocery store. Before defining any solution to the problem that  why the store is not able to meet the need of the customer, I first trying to understand the different  user for the store. Understanding the different users, I tried to address the need of those users.

We also the different pain for different users.

Application

So, I started applying the tool of mind mapping by using the graphical representation of the problem  the best alternative solution available at present.

Here we address one of the pain point of the main user of the store i.e. students. We address the  pain the student has to go through to satisfy its evening after class hunger. We also used the journey  mapping to come to real problem the students are facing then we took the survey about the  requirement of the students and used that database to come to the solution.

For each category of users like teachers, non-teaching staff, students etc we took 5-6 participants in  each category and took the survey regarding their expectation for the grocery story and what  changes they want to see in the future.

Insight & Approach

The mind mapping tool users helped us to understand the different user and their expectation. It  helps to identify different user that we were not identified by the traditional method. The graphical  problem-solving method is much useful than the traditional one. The shared learning in this is much  higher than any other traditional method. This method has helped to see the problem from different  angle which usually get hidden by the traditional method.

The method is a very useful in solving a problem it held to align the thought that were we should  start with and we should move forward to solve the problem. It gives direction how we should treat  the problem and solve it.

