Reflection Tiago Borges about Mind Mapping

Challenge    The challenge chosen was around and Onboarding process in an IT Company. The idea  was apply the design thinking tools to understand how the process happened and  improve the processes using the tools. Mind mapping is a great tool inside the Design  thinking and was used to understand the gaps that the process had and how was the  things that could be improved.   The case is that when an It company hired new employees to work as analysts for  different customers, there was no an onboarding process. That process was done  thought the project culture, generating a lot of none equalizes in the answers to the  end users.    Selection    I chose the mind mapping because we haven’t sure about the process like happened  that moment and We would need to understand how was the things that could be  improved. Using the ideas learned at the course, I started the exercise with 10  employees, mapping the process like happened.   After this, we had more 2 phases, to get the pain points and the improvement ideas. In  the end of the exercise, we used the periodization matrix to choice the best  improvement ideas.    Application    The application happened using one session, with 10 employees of the company,  working as managers (different level). We had 3 hours to run the 3 phases of the  exercise, covering the process, pain point and improvement ideas.   In the end of the processes, we had 15 steps of the process like was running, 23 pain  points and 15 improvement ideas. We chose 11 ideas as measure ideas to apply in the  process. Analyzing this numbers, I believe that the process was a success, effective.     Insight      When the exercise started, I think that all participants don’t know about the  simulation, the exercise and about the ways that Design Thinking can improve the  process. I had to show how the things would work.   The presentation of Design Thinking changed the mind of the participants and I believe  that. As a result, we could experiment an hard difference in the process using the new  way, created using Design Thinking. Now, we have an IT onboarding process to the  new joiners.     Approach

I applied the tool selected, using prioritization matrix as an support tool, to help us to  decided how was the ideas that we would like to choose. We used effectively the Mind  Mapping.

