ORGANISATION RESEARCH

The company I have selected is BFSI for this assignment.

COMPANY PROFILE

Benita and Catalino Yap Foundation PVT LTD

BFSI Private Limited was founded in the year 2012 and it is a Non-govt company,

which was incorporated on 14 February, 2012. BFSI PVT LTD is a private unlisted

company and is classified as 'company limited by shares'. Company's authorized capital is Rs

130.0 lakhs and has 91.47492% paid-up capital which is Rs 118.92 lakhs. BFSI Private

Limited last annual general meet (AGM) happened on 02 Sep, 2010. The company last updated

its financials on 11 Mar, 2009 as per Ministry of Corporate Affairs (MCA).

BFSI Private Limited is majorly into providing Business Services and with the aim of

delivering world class Business process Management software and it is a Business process

outsourcing company which provides services to various clients from past 9 years and currently

their major clients are Swiggy, Pearson, Landmark, Moneytap and Nestaway and the company’s

current board members & directors are Vinston Samuel, Abhay Vaidya and Jacob Kurian.

Section 1: Inter-relatedness of organizational functions

Grassroots is a  bpo company and the main objective of the company  is to delivery  good

service to their client inroder to have customer satisfaction. If there is a shortage with the

employees providing service to the client is not possible and also it will affect the profits

and revenue and client relationship

Due to Lockdown BFSI has stopped its service, as a result there will be decrease in

client demand which lead to less revenue and also the government passed a rule that

employees are to be provided with their monthly salary. In this case paying salary for one

month is possible after it will be difficult for the company. As a result after the lockdown

it would likely make it harder to recruit employees if good salary pack is not offered.

Section 2: Internal Factors

Factor: Budget

 If the budget allocated by the CFO for a financial year becomes lesser then there will be a

decrease in the wage offered where in recruitment and selection will be a challenge for the

organization.

Section 3: External factors

Factor: Competition

 BFSI is in fierce rivalry with Cognizant over BPO services. The service

competes primarily with WIPRO BPO, and the domestic rival  and also made an offer to

acquire its main domestic competitor, Wipro BPO for around US$700–800 million. It

was rejected by the company, which was seeking at least US$1 billion.

 BFSI if they are not able to compete by providing services to their clients

chances are they will lose out of the market and it will affect the recruitment and

selection  process  where  in  talent  human  resources  will  join  the  competitor’s

organization. This will make attracting talents harder.

Section 4: Inputs, output and throughputs

Input = Performance records

Throughputs = Training

Output = Skilled employees

 The outcome of this process will be skill development in employees.

 The organization can review the performance records of the employee as a result the

training need is accessed wherein they are given training.

Section 5: Feedback

The success of the recruitment and selection method can be analyzed by six months job

performance ratings, job satisfaction review and hiring mangers assessment. Grassroots also

follows computer based feedback technology where client satisfaction level is measured which

will help to evaluate the performance of the particular team who operated in that specific

location. The way by which the employees deal with the customers and prompt delivering will

also determine the success of the recruitment.

