Tool-Mind Mapping

1.Challanges:The malfunction of network cables in the system room of the financial sector where I work.

The system room of  any financial sector is the power house that communicates and passes information  to all other individual systems of both operators and relationship managers

2.Selection:Several units came together to discuss on the way forward.The units included the Operator,  Business development unit, The branch manager and the IT representative and Telecoms who are the  provider of the networks. After several shared ideas using the mapping tool the branch manager  cascaded the information to the relevant authority and then every unit played their role.

3.Application: Using the mapping tool several ideas/ images became a reality and was shared and  tackled effectively and efficiently with prioritization giving to the each member of team for prompt  resolution.

4. Insight: The insight gained in application of the mapping tool gave rise to different  creative design  techniques and prompt resolution was achieved. It helped in data collection, patterns and individual  ideas collated with collaboration to yield better results.This process helped streamlined from what it  was to what it become which is the reality.

5.Approach

•  A more robust view  of the problem gives a more robust solution

•  Each team member should have been more detailed.

•  The most acceptable view should have been the end user review .

