Challenge and selection

The challenge is to find patterns of customers in what is their problem in saving electricity in their  homes, for that we will use the storytelling tool, to know more about the needs, habits of  customers in their homes. And how can we improve the service during the process of knowing the  customers through their stories.

Application

During some electrical repair visits to customers, I found that they were having problems with  their electricity bills, and had purchased some items to save more electricity such as more efficient  light bulbs and new generation appliances. But talking to some of them I found that during the day  they were not at home and yet the bills were coming in too high and they didn't know what else to  do. I asked them who was in their homes during the day, and in some cases, it was the children or  the staff who took care of and cleaned the house.

Insight and approach

At that time, it occurred to me that during the day the children or the staff that looked after the  house had some habits that did not contribute to the savings in the home. And I told her that I had  had those problems in the past and that I had to make adjustments in some changes to save  energy and certain changes in the habits of using appliances.

He loved the idea and suggested that I help him review what was causing the consumption in his  home and what could be done to save energy.

This course opened my mind that not only could I offer home energy improvements, but I could  also offer a personalized energy saving service according to their consumption patterns and habits  and in the medium term be able to sell solutions so they can monitor their consumption and  detect where they are consuming more electricity in their home.

My experience is in electrical engineering, but I had no knowledge of how to bring a business idea  to reality, but with design thinking with innovation gave me several ideas of how to see the ideas  from different points of view.

