Reflection – Storytelling

Challenge

I am a member of a service team for students at a university, currently offering us services such as  cafeteria, parking, transportation, courses, workshops etc .; One of these services requires a lot of  effort and coordination is the delivery of the parking license. The process is slow and uses very  outdated processes, we analyzed everything that was wrong and what we needed to improve and  update.

Selection

We found that we needed to make 1 minute and not 5 minute parking card delivery processes, we  also realized that we needed a more optimized process, something that is less manual practices, as  an example we can mention that the entire user registration process We did it manually, that is,  everything was written by hand with pen and paper and not digitally, so we also considered this as  something that we had to implement.

Application

For our learning lunch we focused on attention times, our first step was to take the database of  students who would request a parking license and we sent a form to their university email where  we asked them to register all their information, with This, we would be able to have the information  of all of them digitally and we hoped that when they went to the service window they would only  collect their parking license and thus reduce at least 3 minutes to the time of the process.

The delivery of the parking cards flowed correctly, according to what we had thought even better,  our times were from 30 seconds to 60 seconds, what we did discover is that now we had to focus  on logistics, on how to avoid confusion, crowds, and that the delivery is less confusing for the  students.

Insight

Our goal is to have a process without a parking license, we want to achieve a totally digital process  that students can enter the parking lot with their cell phone with an App, we are currently working  on the development of the App and we hope to start in August

