Challenge & Selection

The tool I used was the visualization tool to understand the problem of the users . This is a strategy I  frequently employ with our customers, who are government agencies seeking to modernize their  mission or the delivery of their services to their customers, who may include various corporations, and  non-citizens. To allow a diverse group of stakeholders to learn from each other in the process of defining  the scope, boundaries, key elements, and relationships between elements to consider when identifying  pain points and opportunities for improvements or solutions, I've used the technique of using a straw  man visualization of a problem domain with a set of questions or prompts for discussion.

Application

I begin by drawing a model of the problem domain as a straw man. To create the straw man image, I'll  use any existing material to have a better understanding of the surroundings. Operational or procedural  documentation, training materials, marketing materials, and GAO or other auditing reports are  examples of existing content. If no materials are available, I conduct informal interviews with one to  three of the stakeholders who will be my key points of contact for the programme.

During the workshop, I will divide the stakeholders into companies of 5-6 members every representing a  special organisation or location of interest. Each institution gets a poster-length replica of the straw guy  photograph that they are able to write on directly, or use sticky notes to make comments. I deliver them  two-3 inquiries to answer, such as: 1) What key factors are lacking from the photograph? 2) What might  you exchange approximately the photograph to make it greater correctly mirror your hassle space? 3)  What key insights do you've got got approximately the relationships among the entities on your hassle  space? I deliver them about 20 mins to speak about the questions and mark up the photograph. Then I  actually have every institution record out on their solutions to the ones 3 questions even as pointing to  the mark-ups on their poster. As every institution reviews out, I document commonalities withinside the  insights of every institution, after which extra insights that come from the institution dialogue on an  extra replica of the photograph. After the session, I digitize every institution’s poster as an artifact,  create a view that mixes the shared and new insights from the institution dialogue, after which create a  revised photograph that carries their remarks and proposed adjustments that they agreed to as a  institution.

Insight & Approach

I even have discovered from undertaking this exercising with numerous businesses is that whilst the  photo – mainly the revised photo that contains their feedback – is critical for boosting their know-how  of the trouble they're running to solve, the extra treasured factor of the pastime is the shared insights  and shared studying that happens whilst they're running to outline their trouble space. The photo offers  the various institution of stakeholders a focus for dialogue that permits them to percentage their views  and broaden insights into capacity root reasons in their problems. While they might create the photo  from a clean slate in a collaborative manner, beginning with a straw guy bounce begins offevolved the  communique for them. They can speedy become aware of in which they're withinside the photo – or if  they're missing – and may extra speedy advantage new insights approximately relationships among key  entities in preference to taking time to become aware of them. They also can become aware of variables  withinside the trouble space – that is, it enables them to become aware of what they don’t know, in  what regions they want to reap records or records to offer the values for the variables.

Because I learned that the most beneficial component is the shared insights and learning, I'd use the  visualisation activity as a jumping off point for a series of design thinking activities the next time. The  redesigned image, which integrates their collective feedback, can then be used as a reference tool for  the rest of their work.

