Visualization

Challenge:

I am a Change Management consultant and my challenge is to improve the way me and my team  define and execute Change Management Strategy. To summarize, nowadays, when we start a new  project with a new client, we define the Change Management strategy along with the HR  department and project managers. To do so, we use several tools that helps us obtain information  about the organization, culture, leadership, readiness, change agents, stakeholder mapping, change  impact analysis, among others.

The main challenge is to incorporate an effective way of obtaining key information in a different and  include all stakeholders to participate in all stages of change management strategy.

Selection:

After some days of brainstorming, me and my team have decided that the best tool that fits our  goal, which is to improve our process of obtaining information and to involve stakeholders through  all stages, is the Visualization Tool. This allow us to create empathy with stakeholders, engage them,  build them up and show in an easy an understanding way organizational and employees needs about  change and it will allow all of us to define and execute the best strategy for the project.

Application:

The first thing we did was scheduling weekly meetings with stakeholders in small groups in which we  selected people from different areas and introduce them in a very visual way the meaning of Change  Management, the importance of it and our methodology. Then we ask stakeholders to think about  the needs of the people impacted by the project and how we can help them to adopt change  successfully. When ideas where written down, we ask them to share the information with us using  drawings, icons or shapes and at the end we graphically illustrate what they have told us, to make  sure we were all in the same page. With their knowledge and our experience, after lots of meetings,  we start designing change management strategy always using the visualization tool.

Insight:

By applying the visualization tool, our team identified that we had very accurate information and  that change management actions where extraordinary effective. Stakeholders where engage and  transmitted this to all employees minimizing resistance to change. The visualization tool helped us to  understand better the organizational context, culture, leadership and helped stakeholders by  showing with images and drawings to understand better about change management and gaining  their participation during the process.

Approach:

The effectiveness of Visualization tool was incredible, but once we finished the project, me and my  team organized a lesson learned and we realized that it took a lot of time using it. We think in the  next project we can combine with the co-creating tool to promote ownership, produce better ideas  and engage stakeholders through all the design process and the storytelling tool to create Empathy,  and Connection with stakeholders in order to capture their attention which help us to define the  best change management strategy and use the Visualization tool for more specific and key activities.

