1. Challenge &Selection

The designing tool I choose to use is mind mapping which consists of generating insights from  exploratory activities and using those to create design criteria, I have chose mind mapping in my  challenge because  I found out that it is efficient tool to think and analyze idea and all its related  topics like in my challenge, I have been working in a telecommunication company where the  financial services are among the main services offered by that telecommunication company,  therefore in order to increase cashless economy in my country therefore, there were existing  ways like marketing posts, radio presentations etc, but still the increase of financial technology  was still the issue to address. So mind mapping contributes in increasing productivity through  better thinking ways, it allows the project management process as it can integrate with project  management planning.

2. Application

My challenge of increasing the number of financial technology users in my country therefore the  first step 1 is to identify the key word which is financial services increase via technology, I will  understand it with a team of financial technology in the telecommunication company I work in.  the step two is to write down the main topics related to the idea and use a line to connect the  topics which are financial services: pay, debit, credit, receive payment, withdraw, deposit,  payment of products and services with ease and as well how to increase the users. Trying to  understand why with the existing ways of using financial technology challenges arising and how  to face them. The step 3 consists of start thinking on each topic and write down the sub-topics  to branch from the main topics. Like payment of products of services using financial technology  with ease. The step 4 which consists of adding more ideas based on the ideas generated in the  previous topics and finding a way of connecting each other with the main center point or idea.  This means that with the group of financial technology services team we come up with the idea  of engaging the agents of the telecom company in the action where within their daily tasks, we  can motivate them by adding means of educating the population about the use of financial  technology in financial services where they will have to educate and get commission, so to  increase the commitment also the educated customers when they use the taught financial  services and use the platform established by the telecom company will be rewarded a bonus of  certain amount.

3. Insight & Approach

During this challenge I have learnt a couple of things : the mind mapping in business is very crucial  to achieve efficient meeting time and communicating ideas, it really increase productivity  through better ways of thinking, It has largely impacted the project management process as it  can always integrate with the project management planning, through the challenge the

communication is largely increased and collaboration as well whether outside and in between  teams as it has been the case for myself and other financial services technology team.

Therefore next time, in order to increase the efficiency of mind mapping I will try to stop pre- conceived ideas regarding financial technology users in order to increase the imagination and  creativity, through sampling issues learnt from previous exercise of conducting research.

