Example Reflection - Visualisation

Challenge.

In the submission, I will describe an issue I faced some years ago. I was working as a financial  analyst in the Bank, so according to my functionality, my team and I need to Implement proper  financial analysis of clients. We have a very strict policy about the time we able to spend for 1  client/ application. We also have managers who were in charge to find clients as many as  possible. Occasionally, we pointed out that we have a number of clients we cant analyze in an  available period of time. So, each member of the team has more clients than he was able to  analyze in the available period.

Selection.

It looks like we have so many applications but do not have time at all. Managers seem to bring  to us the number of clients we simple cant proses properly according to the schedule. Besides  this, more than a half of new clients was not acceptable for our Bank due to not well financial  statements and it was a second additional issue for us, we recognized that we spend time  sometimes for «no chance» clients.

Application.

First of all, we got an idea to hire extra analyst but this point was rejected. As a result, we  decided to teach managers to make a financial analysis of all new clients before us. So it makes  them reduce the amount of «no chance» clients and reduce the time our team spent for as  well. Moreover, we invented a policy for managers according to which they need to ask clients  about 10 questions connected with financial indicators in order to understand is it a good client  or nor. Managers were asking all this sort questions during their first call.  Additionally, we took  lectures and courses for managers in order to improve their skill of analyzing financial  statements and financial indicators as well.

Insight /Approach.

In one month of studying managers understand the main purpose and started to filter clients  from the first call. The whole proses look to become more efficient. Managers finally started to  look for not only for a client or «big check application», but they started to implements not only  manager functions but also for financial analyst functions as well.

As a result we set up the department were all members involve in one proses of getting the  best client and best application. All members recognize the main point and were involved in  proses efficiently. The new approach reduces the average period of time analyst spend for each  one client application and made our clients amount much better.

