Example Reflection - learning

launch

Challenge

The company which I am working for does safety inspection and I work there as a

Innovation- and Project manager. Our main challenge is to ﬁnd a way departments work

together.. Even when they have different scopes. I would like to use one of our project to

make this issue clear. The technical department didn’t have enough employees to manage the

dally tasks. To be able to improve their processes it was necessary to involve 3 different

departments.

Application

The technical department invited the sales and IT department plus the back ofﬁce to

the ﬁrst learning launch. The technical employees wrote down all the trouble there were

facing to give a insight view. After that they showed them the optimal workﬂow plus the time

a employee needed to go through that workﬂow. The optimal workﬂow was already in use for

a couple of customers. Right next to it we positioned  the workﬂow which was very difﬁcult

and time consuming. This was an eye opener because they were able to see the issues right a

away plus it took 30min. longer than the optimal workﬂow. for each customer.  The market

analysis show them many opportunities for future costumers. They realized optimizing was

the only option they had to safe time and be able to serve costumers. All department

committed working together to solve this issue.

At the second learning launch everyone came back with the information  how many

hours they could spent on this project and when they where able to start. The result of

comparing both workﬂows was connecting costumers to a portal plus connecting the software

LEARNING LAUNCH	 �1

together to print the invoices automatically and the help of the back ofﬁce to do the Quality

check that would help us to safe the 30min.. We calculated how many hours were needed to

made this possible. Also we checked the turnover for each costumer. That made clear the

technical department had to focus on customer with high turnover because it was very time

consuming to fulﬁll the requirements. The IT, Sales and Back-ofﬁce agreed to make this

possible within 3 month.

Approach

The learning launch tool is a very powerful tool for us because it is mindset changing

and bonds departments together. Once we made the difﬁculties visual and try to ﬁgure out

how to solve the problem, how much time we have to invest and worked step by step together

to solve the problem. Everyone didn’t need to be convicted anymore.

LEARNING LAUNCH	 �2

