DiaperXL Redesign

Background

DiaperXL is a Operation Management Software focus on Field Management. This software count with an online app (a web page), two mobile apps, Androido and iOS a database and a full Report BI.

On this platform, the clients create their own forms and share them to their peers, this forms can be capture  online or through their mobile apps. Once the information is capture, all the collected data can be worked on the  online app or analyzed through reports.

The Challenge The product was design 4-5 year ago with one mine set, now that the product has find it’s way through the  market, the owners feel that the product concept needs to be rethink and renew.

Tool Selection I’m  going to use mainly the Visualization tool, because one of the main concerns is the UI/UX (user interface  and user experience), and I feel that this tool will help me realize some of the areas of opportunity on the UI/UX

What Is? After talking to the CEO and CTO and hearing their concerns, my first step of my approach was to find out how  clients were actually using the product.

For this I examine data of the uses that the clients were giving to the platform. We gather more than 15,000  forms, we arrange them into groups and we got our first Insight. The platform was been used on 6 different  categories:

• Checklist / Inspections

• Service Orders

• Audits

• Task / To Do List

• Evidence / Record Tracking

• Catalogs

We also arrange the forms depending on how many records have been capture, in this way we could see what  was the primary use of the platform.

Then we interview several client on their own context, as the platform is used in all the levels of the companies  and in many industries we had to hand pick each interviewee to warranty diversity. We went to the interviewee  context and saw how the use the tool, we learn what were the main pains and concerns. We use the Visualization tool on the client interviews, we took videos, screen shots and sketches of how the  client use the platform

Insights & Approche We learn the main uses of the platform and categorized them 6 main categories: Checklist, Service Order,  Audits, Task, Evidence and Catalogs. With this we are going to make a brainstorm of idea and find out What if?  We are going to place 6 different withe boards, each of them with the category name. We are going to hang  them were all the company can see them and ask the emploeeys to use the We use Visualization on the client  interviews, we took videos, screen shots and sketches of how the client use the Visualization tool write down,  what they expect the of a software that resolve each of thoes categories. For example, we expect to see on the  Task withe board  something like this, I expect a task to have a due date, responsible or assignee, etc.

With the interviews, we learn that clients want or need:

• An easier way to search for records

• Can have a catalog for several uses like locations, assets, people

• Have a more complete permissions configuration.

• In line edit feature

• Bulk edit feature

• Once a record is capture or edit, don’ t lose the previews search.

This insights will be use on the What if stage and then combine all the knowledge gather to pass at the What  wow’s. With all this info, we are going to have a better understanding of the client needs and make a new re- desing elements with a client empathic view.

I think that using a mind map could be very use full to organize the ideas and see the hole platform as a hole.

