Design Thinking Assignment

Challenge and Selection

1-The Corona Virus has created lethal consequences for healthcare providers and their patients in  hospitals and clinics across the United Stated and the world.  By implementing a screen for caretakers,  we hope to mitigate exposure in high risk areas in the hospital. The challenge is to get all the clinician to  self-monitor at the door prior to entering the patient treatment areas. The tools I will use will be  Visualization Tool and Journey Mapping to follow the clinicians as they move about the hospital My  group is diverse because I wish to get input from all levels of personnel who interact directly with  patients. These people are the clinicians, infection control staff, unit secretaries and the Chief Medical  Officer. All of these people hold value around what might work, what obstacles we face and help define  the workflow and best practices we might add to the process. I will create a flow diagram from all the  information gleaned from the group’s input to my visual powerpoint presentation of the idea and the  steps they provide me using the Journey Mapping tool.

Application

I begin the process by meeting informally with groups of 10 physicians and nurses for quick Ideally, have  5 each would work well to provide a rounded workflow of how each clinician enters the hospital, which  doors they use, and how soon they come in contact with the patients.  To create my workflow diagram, I  will begin by inspecting the entry areas to understand how each area is set up. I will determine which  areas are most conducive to having monitoring devices easy to grab and use. Then, I will conduct  interviews of the groups where I will present my napkin diagram on a slide so that they may visualize my  idea. I will use Storytelling to elicit feedback from them to further develop the idea. Once I have the flow  diagram set, I will set up 1 hour sessions in a classroom setting. The participants will consist of groups of  5 participants from each of the disciplines.  For example, there will be one doctor, one nurse, one  physician assistant, one nursing assistant, and unit secretary. I am including the unit secretary because  they interact with patients as often as clinicians on most hospital units.

I will present the flow diagram as the first presentation, then I will break them into the groups of 5 and  provide them with a poster sized, blank copy of the same workflow diagram, a copy of the slide  presentation, and a white board with different colored markers and stickie notes that corresponds to  their role. PART 1: They will 1) talk as a team to get ideas around what’s missing, 2) note possible  improvements and 3) come up with a way to get all clinicians to comply with the request.  PART 2: The  group will create their own flow diagram based on what they came up with in their group.

After the activity, I review each flow and discuss their findings to determine the differences and then put  together a brand new flow diagram that is representative of all the groups’ input.  Then, I will  photograph each diagram in an effort to digitize it.

Insight and Approach

What I hoped to discover are things I may have missed during my initial informal interviews with the  clinicians. The group exercises will fill in all the details that might have been missed through the informal  interviews and give a true view of the overall workflow from all the different roles.  I feel the approach

could be improved by adding a person from a different area of the hospital. For example, if the group  exercise is being done for the Emergency Department, I would like one nurse or doctor from the  Med/Surg floor to sit in to see what’s different in the workflow and compare to improve it as well as add  a collaborative feel for the participant.  In addition, they each may discover problems and provide each  other with insights on how to improve their care.

Can’t get the thermometers, the learning curve to learn how to use them.  The Exergen thermomerter  are difficult to use, but are the most accurate thermometer.  SureTemp..under tongue. They are on  backorder.  Temp a doc- Throw aways..unavailable.  So there is an education issue and a demand issue.

Answer 3 questions-Algorhythm

1) Temp  2) Resp  3) D

Over 100 that’s a problem.

