Wrong Order TWICE

I have not received my correct order to this day (many weeks later). I ordered this frame in the natural wood color. I received it in black. I asked for an exchange, Amazon very kindly told me I could keep the frame and they’ll also send me the right one immediate. The natural wood frame was reorder with no payment from me within moments! Awesome. 2 days later, oh no.. I get the black frame again!? I complain again asking for the natural wood color AGAIN, they tell me I need to return it to one of a ton of different location options, I don’t even need to bring it in the box AND I don’t need to print anything. Awesome, that’s great. Unfortunately I forgot/was too busy to get this done and never returned it and never got what I ordered. This is the first time this has ever happened to me with Amazon (this is an actual Amazon product) and I order very frequently. They definitely made it as simple as possible for me and I still was unable to do it. I was also just so irritated that they got it wrong not once but TWICE. I really didn’t have much hope in them getting it right on a THIRD TRY!? I mean, that’s pretty ridiculous.

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