Washable matress cover..... yes and broke.

For those of you who intend to order for a child. Note that it comes with a mattress cover however my grandson who is 4 had an accident and I washed the mattress cover and the zipper broke. I called to see if I could have another shipped to me and they said NO because the mattress should have had a cover on it. Well if its a COOL GEL would not a mattress cover not make it cool??? Well the customer service lady was I guess having a bad morning. I suggested that the company started selling the mattress covers this would have helped me. I was willing to pay for another. The mattress is comfy.

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