Slow delivery and damaged packaging

We ordered this glass screen protector for my son's phone on a Monday, received an email immediately stating that it would be delivered Thursday. On Wednesday I received an email stating that my item had shipped and was on time to arrive Friday. I ordered this item on Prime because it was in stock and I could receive it by Thursday. If it had shipped on Tuesday it could have been here by Thursday. Then, when it arrived, the packaging was damaged. The screen protectors are fine but Prime definitely doesn't mean two day delivery any more.

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