Beware

Beware of the misleading information about tis protection plan. They will do everything to get out of actually protecting your product from offering false information from the time that you call to file a claim for a defective product to the time to offering reimbursement. I purchased the protection plan for a defective keyboard and when I called for replacement options, I was initially told that they do not replace items but instead will issue a refund of the full amount to your bank account. Acting on this information, I went ahead to repurchase a new item to "replace" the item since I will be receiving the refund of the value. A couple of days later, I receive a phone call from Asurion changing their statement to state that they would instead offer a gift card instead of refund to my account. When I tried to explain that this defeats the purpose of replacing the item since I would have no use of the gift card, the customer service rep on the phone went ahead to school me on the difference between insurance and protection plans all the while avoiding a key mistake that an employee of theirs made by providing a different information earlier. Its not worth the headache! Choose a different protection plan

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