Unsecure Carrier Parts

This carrier was missing several parts, the whole back tire piece for a second bike. At first it wasn't an issue because I only attached the parts for one bike. But less than a month after using the carrier, the whole back tire piece fell off the carrier in transit to pick up the bike. Have no visual of the carrier when It is attached to the receiver on the back of my RV. Since the back tire part is the most lightweight piece of the carrier did not notice exactly when that piece fell off. Swagman, required me to provide pictures of the carrier. I attached a pic of the carrier assembled on the rack as well as all the parts for the second bike carrier that were still in the box. Stated in the form at Swagman.net that the parts for the second back tire part of the carrier were missing in the original shipment. Swagman sent me ONLY the back tire well but not the belt and buckle. When I called about that the woman was very curt over the phone. The strap and the buckle were sent but no directions on how to attach the strap to the tire well. In the assembly directions on Swagman.net there is no mention of attaching that part. A tech staff at Swagman told me that in the original shipment the belt and buckle are already attached to the tire well. When I asked if that part could be shipped assembled he said that wasn't possible. Googled you tube for directions without success. Basically I have a non-working carrier and the manufacturer doesn't seem to care that there's a major blip in providing good customer service. Unfortunately, there is no other bike carrier that is rated for transport for the back of an RV. But I cannot recommend this carrier due to the issue with pieces falling off the carrier when moving the trailer to pick up the bike.

###

