Did not receive it

I ordered this product last week and it was supposed to be delivered on Monday the 25th. It’s been 6 days since the “guaranteed delivery” date and it still has not been delivered. I called customer service to ask for an ETA and was told they don’t have any information.. first guy told me it was probably purchased by someone else and the second girl told me to get a refund since she doesn’t know what else she can do.... if you don’t have the item, don’t guarantee a delivery date. Disappointed.

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