TERRIBLE CUSTOMER SERVICE! BAD WHEEL AFTER 4 MONTHS! NOT REPLYING!

Chairs are decent, we bought 3 for our office back in August 2018. One of the wheels came apart on one of the chairs, I sent an email 6 days ago with an invoice for our purchase and a picture of the faulty wheel to their customer service to ask for a replacement part, even if I have to pay for it, and have yet to hear anything back. Maybe this poor review will get their attention?

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