Faulty & Dangerous Basket Handle:

We Purchased two of these Air Fryers for work. We're a small 20 Bed Detox Facility, and I would occasionally use them to cook Tater Tots, Fries, Onion Rings, and other quick side dishes for the patients. But, despite the Size of the basket, one can't fill it to the mark. Otherwise, stirring the food items becomes impossible. This can be remedied by tossing them into a bowl, stirring, then placing them back into the basket for even browning. However, I give this product a Poor Rating, because with one of the Air Fryers, the Basket would come unfastened in the middle of cooking, and the base would drop to the floor. At one time, I came very close to being injured. It was due to a small crack just above the handle (see photos). I reached out to the company, hoping they'd send me another basket, but they said they don't sell nor ship out parts. In addition, I was told that I was no longer under my 90 Day warranty. Despite explaining that I had merely gotten two months of use sporadic use from this item, they didn't care. I made the mistake of assuming I had a 1 Year warranty, as I do with most of my purchases. However, I will say, that Amazon came to my rescue. They gave me a complete refund on one of the Fryers... Bottom line, not everyone will be so lucky. So, Buyer Beware!!!

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