Not a quality product; horrible service

I got the Jabra elite sport headphones as a Christmas gift from my wife. Right from the start the sound is tinny, noise cancellation non-existent and there is a crackle when I turn up the volume. Within 3 months the left earbud started "losing" sound and eventually hearing mono from right earbud. No matter how long it was charged (10-12 hrs) it would act the same and lose sound within 15-20 minutes. Contacted customer service to honor warranty. When I explained the problem they asked me to fill out a form and they will send left earbud. How can they properly diagnose the problem if they don't have the whole device?? This means that they are aware of the problem and just replace them. After initial emails and one phone call to initiate the process 12 days pass without any acknowledgement. Called back again (every time you call customer service there is a 15 minute wait) and voiced concerns but could not give me any time frame of how long this process is going to take. Eventually I asked to send the whole device back for a refund which they declined and stated that the warranty covers only repairs or replacement not refunds. Way to stand behind your product. If you want excellent class customer service go to Bose...

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