Gave as Mothers Day gift and it DID NOT WORK

I ordered this a month ago to give to my Mom for Mother’s Day. I’ve purchased three frames from this company. This is the second time I have received one that DOES NOT WORK. And this time, I gave it as a gift. I can’t find anywhere where I can request a refund or get a new frame. I will gladly send this broken frame back. I’m upset because I gave it as a gift and when she opened it, it didn’t even work.

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