Netgear Support is TERRIBLE

After 90 days, NETGEAR will not provide phone support. But your product warranty covers one year. However, if you have defective hardware beyond the 90 day window (as has happened to me), then you will effectively be unable to RMA the device without purchasing extended support. This network switch was purchased to manage my home network, and after 5 months, it has stopped functioning. The lights still work but the device itself does not, and the support tech told me "the hardware warranty only covers the physical appearance" of the device. I would avoid this product and brand. The product did not last and the "support" was an exercise in frustration. As the head of an IT group, I will not be investing company dollars into faulty hardware and run-around customer service. There are other brands out there and I suggest you look elsewhere.

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