Painful

I purchased this for my husband who has chronic shoulder pain due to previous surgeries and a new injury. I was fully aware of the warning that it could take quite some time to soften the pillow, and I warned my husband about this. However, the discomfort and pain caused by the pillow was so intense that he couldn't use it more than two nights. I simply can't understand how they can continue to market this pillow knowing that people who are purchasing this for pain relief will need to endure so much additional pain in order to *perhaps* get to a point where it is functional for pain relief. They need to figure out a way to pre-soften this. We returned the pillow.

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