Terrible customer service.

While the product appeared and felt sturdy when I turned it on it was not creating a vacuum or seal. We contacted the manufacturer for a replacement instead of going through amazon because we felt it wasn’t amazon’s problem that the product didn’t work. Well big mistake. The worst customer service experience I’ve ever had. They wanted video evidence of the product not working, and when they got it they told me I was doing it wrong. I sent them another video of me doing exactly what they said, and they made another excuse. This time I was using the wrong bags except I was using the ones that came with the product. Anyway, amazon was able to replace the item at no additional shipping cost. I wouldn’t do business with this company ever again.

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