Incorrect product sent three times

I love this actual product, but I've ordered the three pack of small tubes 3 times and each time I received the large 5 oz tube. THe first time, I kept it for home use and just ordered again. The second time, I returned it for an exchange but they sent the wrong thing again. The third time, I tried to return it for a refund, but since it was an exchange, it shows that I paid $0 so I can't get my money back. So frustrating.

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