Broken... Apparent known issues with no solution.

Excited to get these working, set them all up and hide the cables and power up the machine. I then had to search the internet for the driver since the site itself doesn't even have a downloads section that is easy to find and installed it. Come to find out either the controller is broken or the portal software is.... Quick search and I find this is a common issue.... Yet support seems to be clueless.

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