Plant not as shown in the picture

The plant has 2 small green leaves barely thriving and the rest was all dried up. The soil pot had tape on it so it would not Spill out. But what about it drying out? Also the plant was delivered a day late and when I tracked it, it had traveled a long way to get here - couldn’t understand it. Got a refund but was sorely disappointed as it was a surprise present for my mom.

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