Poor construction and dangerous.

When I received this product, 3 pieces of hardware were missing. I reported this, and the company mailed them to me promptly. The cat loves this product but last night we heard a large crash. One of the scratching posts, the one on the third level, (not the top) was broken off. The screw had pulled from the bottom all the way through and the particle board on top is splintered. It cannot just be screwed back in; the board around the hole is shattered. I am terribly disappointed. This suggests this is not only poor construction but unsafe. Fortunately the cat was not hurt. I am requesting a full refund. I tried to attach a photo but the site does not support that.

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