I got this router because it had amazing reviews and ratings

I got this router because it had amazing reviews and ratings. It didn't live up to the hype. I thought the setup was relatively easy, until I couldn't get both of my wifi bands (2.4 and 5 ghz) to connect to the internet. The 5 GHZ band kept having problems with providing a stable connection. This router doesn't work well with some network devices. I could not reliable use any Chromecast or my Google Home speaker because they couldn't stay connected to this. The reviews stated that Synology had good customer support , which is not true. I had a slow back and forth conversation with a support person over email, and he did nothing useful even after I submitted debug logs. There is little documentation or online help, so this router is clearly for people who won't need help. I have had such great routers up until this one, I didn't realize that I needed to be even more of a network expert to make this work.

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