Reasons for online shopping

Initially I really liked these chargers so I purchased a pack. Then I purchased a second pack because everyone in my house wanted to have one. However, in 2 months since purchasing them 2 are already not working. I reported the issue and was offered to receive 2 new ones and send the 2 defective ones back or I could send them back for a refund which was great. However, the inconvenience of having to go out to a UPS store to return the item wasn't even worth dealing with it. The whole purpose of purchasing online is to make shopping more convenient for people with a busy schedule and so they dont have to make time within average business hours to locations that aren't open 24 hrs. Unfortunately, UPS does not fall into that category. Returns with Amazon should be just as convenient to send back items as it is to purchase them. Buyers should be able to return items from home just as they receive them at home. Needless to say the item isnt worth the hassle and inconvenience of returning since there is no guarantee that I wont have to continuously go through this process if more stop working.

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