RMA: Damaged Delivery Box, Won't Recognize CPU, Won't Post - DOA

Current RMA The state of the delivery box was questionable (see photos). Not sure if the seller didn't provide adequate packing material or if the box was mishandled in transit. I was also a bit frustrated with the included CPU cooler mounting bracket as the holes were slightly misaligned, making the cooler installation a pain. But nonetheless, I went ahead with my build, until at 2am, as I try my first boot and all I get is a light show, no post, no display. While the board looked really nice in my custom PC and offered RGB and two m.2 slots (which I really wanted), sadly it refused to detect my brand new Ryzen 1700 and couldn't post. Interestingly enough, while the system was powered on, the board was able to provide power to the cpu cooler and the DIMMs but did not light up its own rgb areas. In the end I turned to the used Gigabyte B350 board I bought on craigslist for a backup! Buddy of mine said that most x370 boards are over-priced and now I know why. I went back and forth multiple times between boards to test different configurations (i.e. only 1 DIMM, etc.) and ultimately called it quits on this board. Not sure if the malfunction was due to handling, but I doubt it was a QA issue as this board was refurb iirc. Either way this was a headache for my first computer build, but also tested my ability to isolate hardware errors. Pics: 1 - Box, unopened - arrived as pictured, no packing material and with about 1-2 inch extra room on top and sides of the box (too big?) 2 & 3 - Box, opened - Shows small puncture in mobo box as well as a crunched corner (suggesting lots of movement inside of box, possibly previous wear and tear) 4, 5 & 6 - Box unopened - shows extent of wear on outer box, busted tape 7 - The MSI board plugged in with everything else lit up.

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