Thought it was great, until it really mattered

We've had this thing for a long while now. I have pulled off evidence of a many drunk drivers. Once or twice I pulled to show off some other dumb move someone did. However, today, when someone tried their hardest to kill my daughter and I while we were driving back from school, I go to get the footage, despite their being a huge sudden stop that should have triggered the emergency recording, let alone the constant recording it should have been doing, and yet, not a single frame of it was recorded. I have nothing to hand the police about the [censored] person who showed know consideration for the safety of other drivers and came within inches of T boning our car. I gotta say, I've been a pretty staunch Anker fan for years, but this is supremely disappointing. I even mentioned after getting it, "You know, if this thing fails, we're not going to know until we absolutely need it" and I was absolutely right, I just didn't expect that time to come before only having it for maybe a year. EDIT: Anker customer support reached out to me after I posted this review. They were very kind and understanding of my situation. They got me squared away with a solution. I am updating the review with a better star rating, because they did such a great job with customer satisfaction. Their products are extremely reliable, and outside of rare situations like I was presented with, they are definitely the brand to buy.

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