Can't tell you about the product since it was delivered to the wrong address

Amazon is not helping at all. They sent me an image of the delivered package, it's not even my address. This is the 3rd time that my package has been delivered to the wrong address. I'm curious how the delivery driver can take a picture of the delivery at the wrong address, identified in the photos, and Amazon's only solution is to refund my $$. What is the purpose of being a Prime Member when they can't do the simple things correct?

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