Need replacement spools

I've purchased this product on a few occasions, and the spool that holds the wire have come to me in broken condition, although I've been able to use the wire and deal with the broken spool, I've finally come to open one, and found it to be completely un usable, the entire side of the spool had been broken off, I have some photos of a couple of them and would like to have them replaced, please advise

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