Amazon Customer Service is not what it used to be.

My review is about Amazon Customer Service as this item was a warehouse deal so I understand that packaging can be damaged as well as cosmetic issues and may be a return. However, it was used so I received it filthy, grass on the entire mower and bag plus it didn't have a manual or the mulching attachment. The customer service acted like it was a good of them to even offer a return. They would not replace the mulching attachment and mainly my problem was they tried to do nothing for me and I should be grateful they will let me return it. Wow! Also, they kept saying it said cosmetic defects but never addressed the fact that it was so dirty or missing pieces. Never been so disappointed in Amazon before.

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