Won't pair with laptop -

I successfully paired this with my iPhone and the sound is acceptable for my office. But the lowest volume setting on my phone is still too loud. The biggest frustration and why I may return is because it will NOT pair with my laptop - which I need for work. I'm also REALLY confused by the reviews because I chose this item because it had over 2,000 reviews with 5 stars. I NEVER would have chosen an item with 9 reviews (at time of purchase) with avg 1.5 stars.

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