Terrible Amazon Prime Member Service

Amazon is a joke! Despite the prime membership. My package was delayed 6 days from the supposed delivery date. Was on phone for an hour or so with customer service on Friday, who connected me to UPS and I was told my TV will be delivered Monday. I called in Monday to confirm delivery and was told that I need to pick my TV up from UPS an hour away from where I live. I asked for a refund! All that trouble for nothing!

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