Never could get them to understand that all I wanted was an exchange.

Their extra small said it would fit a 7-9 pound dog. I have two 9 pound dogs. One a toy poodle and one a mix. The xs was too tight around their necks, could barely get it over their heads. I asked for a return # and asked them to send me two Small size. I received 2 Extra small again. I again asked for a return # and requested a pair of their small harnesses. I then received a refund ??? WTH . I liked the product but it was too small, now I will never know how well the product would perform because I was forced to order from a different manufacturer.

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