Is this really new?

I received the product today and was somewhat disappointed when I saw the scratches on both the front of the camera side and on the steel base. It seems like this unit had been used by someone before me. I was able to set up the software on my iPhone and could view the video and was able to connect to the bluetooth. I have yet to get the software downloaded onto my grandson's kindle (android app) but will continue to try since this is a Christmas present for him. Would appreciate getting a "New" unit however and the means to return this one.

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