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I have had pin straight hair my entire life. As I get older my hair is beginning to curl up. In trying to get back what I lost, I bought this flat iron. It was the biggest mistake I could have made! It takes me at least 12-20 swipes in the same area to try to straighten my hair. This flat iron doesn't seem to get hot enough to straighten my hair. If i could give it negative stars, i would. I can't return it now because my window has closed. So i now have to eat the cost. Ugh. ______________ UPDATE: Changed my # of stars because I was contacted by customer service who refunded my money even though I was passed my window for a refund. Excellent customer service! Thank you!

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