2 pens were dried out

As an artist I have used this SAKURA brand of pen many times with great satisfaction. I needed a fine line pen to write 36 names on some cards. My first order was disappointing as the two pens that I tried to use were dried out. I returned them and reordered another set. Sadly, the second set was no better than the first and I could not meet the deadline for my project. I am now searching for a way to get a refund on these.

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