Dissatisfied Customer. getting the run around trying to return a product .

Item was recieved damaged and am have a real hard time trying to get it replaced . I am on the verge of canceling my prime subscription . I call customer service and someone speaks to me from another country I can hardly understand what the person is saying . I ask to speak with someone in the U.S and I get put on hold I am not liking Amazon. Horrible experience.

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