Good product is it lasts

Great design and sound quality was good, but it stopped syncing with my iPhone in less than 1 year. Since it's still under the warranty, I contacted Optima customer service for replacement. Their customer service experience is not great..Entered the information and the proof of purchase online then the customer service rep emailed after some time and asked again for the proof. Ok, I sent it again, then nothing happened for 1 month until I contacted them. A few days later, the rep asked me if I sent the defective back. No, no one told me to do that. She didn't even provide the return address, and the return shipment would be on me... It's kinda unprofessional and unkind. At this point, I rather want some kind of money back and get Apple EarPods.

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