Unstable and hardware fell off on first attempt to close!

Beautiful color, texture, and great features: exterior pocket, great organizational compartments, detachable laptop pouch, spacious, BUT as soon as I removed it from the packaging I noticed a MAJOR problem-it will not stand up! The bag tips over and crashes! After packing it with the typical items I carry in a trolley, invariably it STILL crashes--this is ANNOYING. To add insult to injury, when I attempted to zip the bag closed, the hardware came off! REALLY??!!

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