Got used item ..missing template!!

So i got this for my poodle because it looked so easy to install and convenient but i end up receiving used item missing the template! I still decided to give it a try and so i made my own template and installed . It is very weak and my small 12 lbs dog can push through and come out through bottom . I think i received defective unit because the bottom of roll is loose even when its not being used . I really wanted this to work , such a great idea but poor item

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