Defective product, poor service

I bought this because it's similar to a wooden (more expensive) one we have in a different bathroom. Fairly easy to install. Immediately noticed the lid itself is not soft closing at all, and the seat does not stay up. When you lift it, it starts falling back down as soon as you let it go. Kind of a pain if you're trying to use the toilet. I contacted customer service and a rep replied via email the next day saying he had to contact the inventory department. I waited 3 days and emailed him again and he said he was still waiting. I have yet to hear anything back about a replacement or a refund. *UPDATE* I will be contacting Amazon about returning this because now the training seat does not stay up either. 100% junk. I'm not sure what they are going to do with a used toilet seat, but it's useless for me and I'm not keeping their trash

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