No customer service at all

The center hole is twice the size as my original, even though its supposedly designed for my exact fan model & size. I tried to contact the seller to see if they made another that has the proper size center hole. they never responded. ive had to MacGyver the center hole so the collected grease does not seep back down through that hole and drip all over anything and or anyone under the exhaust fan in the kitchen above the stove. I'll pay a bit more next time to get the proper one from a brick & mortar home depot or lowes, even if I have to order it from them and wait, at least it will fit as advertised, and if it doesnt, I can bring it back and make it right using actual customer service

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