Looks like it was used for five years, returned, and then shipped to me.

The subwoofer is covered in scratches, the soundbar has holes and wear in the fabric and scratched plastic, and the package arrived without the digital audio cable. The fabric itself is very thin and seems very easy to damage even more than it already is. Less factory refurbished and more like someone used it for five years, returned it to amazon, and then it was sent to me without a second look. There is nothing refurbished about it.

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