Glitchy and warranty is questionable

First the good: Got this for myself for my birthday in July. I LOVE the look of it and intended to use it for hiking, so the GPS was an important feature. In two months, I’ve had the GPS fail on me twice. So, not perfect, but could be worse. I’m content with it. Now the not so good: The worst thing to me is that the software and sync is pretty glitchy. I’ve had several days that heartrate, sleep, and activity data don’t sync. They’re displayed on the watch, but don’t make it to the app and I’ve had to hard reset, which means lose the data in the watch, and then need to re-do all the customizing. Essentially I’ve had to factory re-set every three weeks, which I feel is a little much for a brand new device. I’ve been chatting and on the phone with garmin support several times, and they agreed this is a warranty issue, and sent me an RMA number. Super happy with that, until i read it indicates that I will be getting a refurbished watch. I have had a brand new vivoactive 3 for under 2 months and the warranty replacement is refurbished? I wouldn’t have spent full price on a new one LESS THAN 60 days ago if I wanted refurbished! I’m going to have to think about whether or not i want to go that route. The battery life is average since I customized my watch face. Not a picture, just some additional features compared to the standard (pretty lame) face. I guess that cuts battery life in half. I think you can expect users to customize their watch face, so stop marketing it as a long battery life and instead be straight-forward about the real situation.

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