Poor quality

These filters are not worth the cost. They are not of the same standard as the original filter. Yes, I admit my water has a high impurity level. But the level, according to the Zero water meter has decreased by 150 since placing in service. The original filter lasted 3 weeks. The first replacement filter lasted 9 days, and clogged on the 7th day. Same for the second. The third filter has been in used for 23 hours and the meter already indicates 1. This is after only one fill up of the 30 cup container. Zero water support did not want me talking to their quality control or development sections. They also said when the filter clogs you remove it beat rapidly on it, then reinstall at which point you will see bubbles from the trapped air being released. Again this was not so. I never saw any bubbles and the filters failed within 24 hours of preforming this procedure. They also said no difference between filter provided with the product and replacements, yet the results demonstrate there is a big difference in quality. When you call customer service the canned announcement states if you do not want to wait press #1 leave your name, contact information and a Customer Rep will call you back. I used this option twice and I never did receive a callback. The majority of customer reps I spoke with, including their supervisor who was exceptionally rude and condescending. Added info: The fourth filter clogged almost immediately. Only one 10 glass of water ran through and it clogged. The clogging is not being cause by trap air as stated by ZeroWater, it is in fact the filter material that is clogging the drain hole.

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