Product may not work after unboxing

I bought this product as a gift to my boyfriend. Unfortunately, he didn't open until recently sometime in the middle of May this month, so I'm well past the return period for this product. It did not work at all. The fans didn't work, the USB ports were very snug and hard to put USBs into, and I tried seeing if the stand could still charge controllers and it didn't. I couldn't see if the controllers were charging for the 2 stations since they're upside-down and I wasn't able to see the charging light for the controllers, so I tried connecting one with a USB cable and there was no indication from my controller that the charge stand was even working at all. Unfortunately for me, mine did not work upon unboxing. In fairness, it should have been opened earlier, but it says a lot when a product doesn't even work after 6 months of staying boxed after delivery and it's not even operable after being taken out for the first time.

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