Never got the device to work... Could not connect to satellites/cellular

Followed instruction when product arrived to connect to tracking, and it did not work. Contacted tech support first time, and got no response. Contacted tech support second time and got instructions on how to reset the device and reconnect. Followed instructions to the letter, and it still didn't work. Contacted tech support third time, and was told that my area might be black out!?! (Whatever that meant!) Finally gave up, cancelled subscription and returned item to Amazon! Would not buy again.

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