customer service is not reliable

I haven't put this swing together yet. The seat had a hole in it that was from the pieces rubbing together without anything between them I asked for a replacement seat and was told that they didn't have any or a replacement for the part of the seat. I was told to get a patch online somewhere because they had none in stock. They gave me $10 off and left it at that. Then I get an email advertising that same swing in stock from their company. How can that be if they didn't have a replacement for me. Not at all satisfied with that company.

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