Who was responsible? The seller? Packer?

I liked the product however, the packer put the package of pellets for shipping KNOWING that the heavy plastic bag had a cut from a knife on the top. The packer put a small piece of gift tape over the cut and shipped it anyway. UPS throws their packages , not babied, and what do you think I got - some in the plastic and some in the box. Amazon had no phone number for the seller so gave me a credit so I can order another bag.

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