Custom service not replying back to fix the stitching

I liked the product. It fit perfect on my truck and easy to setup. The only issue I had was the stitching has came apart after less than a year and I can’t close the cover now. I have been sending return and exchange requests for a year. Even called Truxedo but since I bought it through amazon they have to file the claim. I have requested a return or exchange but have not heard back from Amazon or the seller.

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