product was opened and does not work

I received this product and the box was opened and the product itself didn't work. I've bought this exact vibrator in the past and it was one of my favorites so i decided to get another one while working out of state. I put batteries in and turned it on the same way i would my other one. It first started but the up and down buttons to adjust the vibration and thrusting speeds didn't work. It was stuck on one speed for both. I took it out again today and the thrusting doesn't work now either. I've had this product for exactly one day and it's already busted. I've had my other vibrator (same exact one) for 2 years and it works fine. Not happy at all

###

