Broken, possibly used unit sold as new!

I truly think I received a Broken unit that was put back on the shelf. Between my son and I we've purchased other identical units and they were all completely packaged with each part separately wrapped in plastic. When we unboxed this latest unit, the packaging or lack thereof, raised eyebrows. We were correct and the unit could not control the heat to the tip. It would simply turn on and within a few minutes, it was glowing Bright Red. We have No Control whatsoever. Hope this catches someones attention. I would love a replacement as soon as possible. Bob

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