1st Impressions Aren't Everything

I had to update my review of this product and customer service. I was contacted by their customer service team, and because of my experience with their product, they provided me with an RMA number and fixed whatever was wrong with my vacuum! It was fixed and returned promptly at no cost to me! The vacuum is working perfectly now. I am going to have to use it more often now! ------------------------- I purchased the D5 about 1 1/2 years ago. I typically vacuum every other day. I purchased this vacuum thinking that I would schedule it to run while I was at work..., but decided to get a new puppy and couldn't go with the automatic, scheduled vacuuming. I've kept to vacuuming myself and have only used the Botvac D5 Connected 4 times. I decided to allow the D5 to clean since the pup was relocated. The app said it was offline. So I tried to re-connect it to no avail. I thought it might be the battery... it had been a year and a half since I purchased it. (Both lights (info and battery charging) blink continuous while on the charger.) So..., I purchased a new battery. Same issue. Tech support couldn't do much but take me through steps that I had already performed. I received an email informing me that it was no longer under warranty and I should send it off for repair. I think I'll just go with my initial thought... purchase the Samsung POWERbot instead.

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