Horrible Protection for S9 plus

I am a Pelican fan and use pelican for lots of sensitive items that require protection. I purchased this for my S9+ and with one drop, flat face down, the screen cracked. If that was enough, I dropped it again and same result. I have had many phones and other cases and NEVER had this occur. I contacted Pelican direct as I am a fan and own numerous Pelican products, hoping there was something they could do for me. They were super fast to say NOPE, did not ask for an explanation and only said we don't know how you dropped it. Again, not sure what I was expecting from them, but, considering their products to be elite in protection, I thought their customer service would be as elite. NOPE

###

