Full of issues

I was really excited when I received this machine and was able to use it perfectly the first time. The learning curb wasn't that outrageous for me, I am only making stickers. But then the problems started. First it had problems registering, I figured I was getting my design too close to the registration mark so I fixed that. Then, it started randomly not cutting deep enough sometimes. Then it started not cutting at all. I was able to get a hold of the chat customer service, which was really helpful but made me jump through a lot of hoops (like recording my machine failing to cut when all the settings were right). It's a good thing I had the day off because it took forever to figure it out but they agreed to send me a new machine. I had to pay to ship the defective machine back though (WHY?). I got the new machine and I was so happy to finally be doing work with a machine that was not defective expect just a few days later the new machine started having the same issues! The auto-blade will not adjust the blade correctly and it will get stuck at 0 and not cut. The workaround I found was to set the blade manually and change the auto-blade settings to ratchet blade. After all, I'm only cutting stickers, I don't need the blade settings to constantly change. Well... now the new machine is not registering the registration marks even though they are black marks on white sticker paper! And sometimes it registers them but the cuts are completely off. How is it possible to get two machine with the same issues? I think this machine is too finicky and I wish I had bought another brand.

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