Delivery was a disaster

I was so excited to give this book as a gift, but the person who delivered it threw it in my front yard towards my dog instead of leaving it under the mail box or in the mail box where my dog would not reach it. This resulted in the destruction of the book. I was devastated because I wanted to give my friend this book before she goes back to college. Ive been trying to contact Ups and now this is my last attempt at a refund because I dont know what to do. I just want my money back or a new book.

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