Was ok until....

Well... I’ve had this vacuum for exactly a year. I loved it at first... but then... after a few months it started just cleaning on its own at midnight every night. I checked all my settings and timers. Tried to clear the issue. Nothing. Tried to contact the company... very difficult to get ahold of anyone. I think I emailed them, and then maybe a month later, someone emailed me back with no resolve to my issue. I gave up. Figured... fine, ok... I’ll just let it clean at midnight every night. Which was ok as long as it didn’t get stuck under something. I’d much rather it clean while I was around so I can clear any jams or get it unstuck from under furniture, etc... But NOW... the thing has just gone haywire. I can no longer get it to connect to my app on my phone, it doesn’t work from the remote that it came with... so when I turn it on and let it run, it just stops in the middle of my floor beeping and screaming at me for no reason. Here goes trying to contact customer service again... (insert eye roll)... there is now a number to contact them, but I just get a message stating that there is no one available and to leave a message. I left a message. But, I don’t know about you, but my time is very valuable to me. I work full time, single parent to an active, athletic kid in a lot of sports. I’m never home. So... I’m interested to see if and when they can get back to me. How convenient. In the meantime, I’m writing this review and shopping for a new vacuum. Certainly from a different company. Will not purchase from this company again.

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