Have to pay for return or exchange...

Yes...it was delivered as expected...but..I have severe shoulder pain and researched this product carefully and thought it would be very helpful...It is very well constructed, although a bit confusing at first, but I did have my daughter help me with getting it fitted as best we could, Unfortunately, the brace is too big for my frame, even with adjusting it as best as we could do. Thus, it is very uncomfortable and extremely heavy for me. I packaged it all up as new and went to get the paperwork to send it back and find something smaller, but found out it was going to cost me over $8.00 to send it back...If I do this, then it will make it too expensive to buy another one that will work..I had no idea it would cost a Prime Member to send it back...I will have to watch the info much more carefully before I order the next time...My husband's brace was, however, just fine for him...Sorry, but I just can't spend that kind of $$ when it isn't returnable....

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