Company wouldn't help with lost package

Ordered this Prime product on Sun. Sept. 23 with a delivery date of Tues. Sept. 25. Got an updated email saying it would be a little late and to expect delivery by Thurs. the 27th. No order arrived on Thurs. so I emailed the company to see if they could help and they said, "NO...It's an Amazon product...contact their customer service." Amazon couldn't fill a replacement order by Friday night and I needed this bag for a Stadium event on Sat. the 29th. Absolutely no help from either party...package is still lost in the mail. Hopefully, I will get the refund I requested.

###

