That it didn't hold a charge and I can't return it!! Don't buy refurbished item from Amazon

I ordered this for a graduation present.I didn't give it to my grandson but he just graduated so I only recently gave it him. Well .we tried to Charge it several times only to find out that it won't hold a charge! I feel so bad for him.I got a great price and was thrilled to be able to give this to him!!.It was just a reader, so perfect for a middle school graduate. Now ,I am out the money and ,can't return it.I already bought a new case for it also. What a HUGE disappointment for him and me.I will never buy a refurbished item from Amazon again! Guess I learned huh?? And my Grandson got a real awakening!

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