It's a nice tote but it came in with a broken wheel ...

It's a nice tote but it came in with a broken wheel and there is no option that I can find to get a replacement part. The only option appears to ship the whole thing back. What a pain in the neck. Now I've spent $500 on it and have to go buy a new wheel. Otherwise it's a nice piece. My issue is more with contacting the seller than the product.

###

