Customer Service is SO bad that I would of never bought this directly from the company itsself, Hudson Bay

First I want to state that the hot tub itself is awesome. The lights are awesome and it runs off a regular electrical outlet. Two major problems that I have with this. Number one is the controls are hard to figure out. Even after reading the manual it still gets confusing with all the different types of mode plus there are things you figure out along the way as to why your hot tub isn't heating up, trying to find the correct setting on how many people will be in it to how much it is going to be used, need to really read up on chemicals that need to be in it and where to buy those along with the filters. this hot tub does get on stuck mode quite a bit. You have to be careful changing the different modes on it because if your temp is too high it may think it needs to be heated if your temperature setting is on low. For example, you have it set for 98 degrees but then you decide that you want it cooler to 95. If you are in economy mode and it is over 95 degrees then the hot tub will run non stop no matter what setting or filteration setting it is on. The main issue I have with this hot tub is the Hudson Bay customer service. I was on the phone with them for a total of a week trying to figure out why my hot tub was not turning off and why some of my jets were not working. I fear that if I ever have to order parts and have them installed it just will not happen with this company. I kept asking for someone to come out and look at it but I kept getting the run around. As for ordering any parts of the company I was told by the service department that I would be better off buying my parts such as chemicals and filters from someplace else because they were way to expensive and shipping time can be as long as a month after I placed my order. I was finally able to talk to someone in the service department that was able to explain to me how to fix stuff and to check stuff but it took me a forever to find him. Average length of phone call was 3 hours where they just kept telling me to do the same thing over and over again. Very frusterating. So if you do not need customer service at all then feel free to buy this hot tub.

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