5 stars for food 2 stars for customer service

I like this cat food and so does my cat. The box came sealed but inside the package was cut open as if with a box cutter. The cut to the package was from side to center. It was not from top to bottom, like the opening to the box, so I know I didn't cut it. I could hear the food loose in the box before I opened it. Amazon will not refund money until they received the return. I'd need to reorder immediately for it to arrive in time. I don't want to be out of pocket cost of bag X 2. In short, don't order in a time crunch. Amazon seems to have no interest in reporting the damage to the shipping facility for quality control measures.

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