Great toy, terrible company communication

This is an adorable small kitchen, and will be perfect for my 18 month old granddaughter. It is a little flimsy, and upon arrival, one piece of plastic (the 'glass' in the oven door) was cracked. I sent TWO emails to the company, asking for a replacement for that one part. Crickets chirping. I have heard nothing and it's been over a week. HOWEVER, this is the SECOND email I have gotten asking for a review of the product. So here it is. Airing their dirty laundry. Does this company READ the emails they get from customers???? You'll be happy with this product as long as it doesn't arrive damaged. If it does I guess you are out of luck.

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