Very poor printer

Printer will not scan or print without on plugging it from the outlet and then re plugging it back in. Tec support is not very helpful, and customer service won't take the printer back. We have had this printer for 2 months and have tried to get it fixed for over a month. Now we can't return it because HP says the warranty has expired in 2016, even though we bought it at Amazon Jan 7, 2019!

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