I was so disappointed when I opened the box

I ordered a red violin case on Dec. 3 for my daughter’s Christmas present. On Dec. 16 Saturday when I picked it up, unfortunately, I was so disappointed when I opened the box. The case showed a lot of scratches here and there. Before I ordered this case, I watched the customer review on Youtube. The new case is fully wrapped and sealed according to the review, but mine wasn’t at all and it looked dirty and a lot of scratches. The worst is that the built-in hygrometer showed foggy and couldn’t see inside the numbers. For sure, the case I received has been used and I guessed it was returned by someone. I feel sooooooooo disappointed and hopeless and feel being cheated. My daughter has been waiting for this case for a while which she really loved this case. She has to use this one for a Christmas performance. I am a Canadian citizen and I paid Canadian fund. If I returned this, I will loose money for return since the exchange rate is different for buy and sell. Also, my daughter has no case to use for the performance and disappointed, This is my first time to have the bad experience to order stuff from Amazon. Disappointed!!!!!!

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