Very poor service - cannot recommend purchasing this online

I'm not one to write negative reviews without trying to work with the company to rectify a bad experience. That said, I have a certain level of expectation when it comes to support offered by premium brands at reasonably high price points. This company falls very short of that bar. The product is a good product, but it's one that I will find an alternative to once I have time to collect some recommendations. After my initial order, I ordered two of these (one for my travel bag and one extra for my cabinet) that never arrived to my home. The response from the company was basically "we'll give you a discount to purchase more of this product and hope it actually arrives this time". The tone of the interactions and the very blatant attempt to not resolve or even meet me halfway on resolution was such that I felt compelled to share my experience with others. I honestly felt like the company was accusing me of lying in our interactions. If you're really looking for a premium skincare product, I suspect you also have some threshold expectation of service should a product not be delivered to my home.

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