No longer dissolves

I have used this for over a year and was happy, until this last order. The detergent has been hardening and sticking in the detergent drawer. It won't dissolve. Now I have to put in with the clothes. I use a liquid when I wash in cold. I had loved it up until last box. With Charlie's, my clothes came out smelling funky. Biokleen never did that. It is sad that now I am trying another detergent because it just isn't dissolving. I hope they solve the problem.

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