certainly nothing like what I've experienced with Amazon Prime for the years ...

I purchased the wrong version (subscription instead of an install). I returned it immediately in its original packaging. I was refunded only the tax on the purchase. When I investigated, I was told the return package arrived damaged (it's a SUBSCRIPTION and was returned in its cardboard mailer... how can a subscription be damaged in the mail????) .. I was given a courtesy refund of HALF of what I paid. This makes no sense and is hardly what I'd call customer service... certainly nothing like what I've experienced with Amazon Prime for the years I have had a subscription.

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