Doesn't allow for us to show photos

We really like the show, however the device does not allow to show our pictures in Amazon photos when we use the settings on the device. It stopped showing them completely. I reset the machine and worked with customer service on this. We started asking Alexa to show photo's which works but it can not repeat the slide show more than once even though the instructions on the help page in Amazon says to say Alexa repeat photos, it does not repeat them.

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