I just need a replacement piece!

I purchased this chair for my husband for Christmas in 2017 and he loved it because he has always had issues with his back and needed something more comfortable for his back. Last week a little over a year of having it the welded piece broke. My husband is not obese by any means but weights about 190 and it is almost near impossible to get ahold of their customer service to just get a replacement part. Definatly makes me sad because it was a great chair not sure I would pay that price again if I have to replace it again in a year.

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