Customer service is good

I loved the pillow when I first received it and it was so full and cradled my head perfectly. Sadly even before a week is was lumpy and deflated The company does give you extra foam, which I did use and I did put the pillow on dryer on low for 10 minutes like they said, but to no avail. The company includes a card with an email address asking you to contact them if issues and they'd help you. Only I have tried emailing twice and no-one has gotten back with me. I changed my review due to Customer Service did contact me after 3 weeks. They apparently had a holiday, I think they are in another country. I know that inside the pillow case you receive it says you can dry for 10 minutes on low - Do not do this! Per the company they are not dryer safe. They are sending me a new pillow to see if it is any better. Due to them trying and now having a little more insight, I've changed my review.

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