Trouble getting iMessage and FaceTime

When I received mine it looked like it was brand new. After setting it up I was unable to make an account with iMessage or face time. I called my phone carrier and they were unable to solve the problem, but after a weak of talking to Apple they solved the problem. They told me it was something to do with spam before I had the phone. It is working great now. I just hate that I had to go through all the trouble of getting things set up. This item was supposed to be ready to use and fully functional. I also had contacted the seller about the issue and they told me it could be due to an update but that wasn’t the case. Thanks you I hope this helped.

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