Customer Service is terrible

We bought this door lock a couple of months ago. I wish I'd installed it immediately so that I could return it. The keypad only works about 5% of the time. I've had to stand outside in the rain trying to get the keypad to acknowledge that I'm touching for minutes. I've almost kicked my door in myself to get around this darned thing. I've submitted a warranty claim but heard nothing in a week since I've contacted them several times. When the unit works, I like it. But if you decide to buy it, install it day 1 so you can see if it goes bad like ours did while you still have time to return to Amazon.

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