Great device that has needs a bit of polishing...

For reference I have worked as a systems engineer for almost twenty years with servers, WIFI, firewalls, virtualization, disaster recovery, networking blah blah blah blah blah. So I am a bit of a computer/network geek. I really like this device and purchased this primarily for protection and parent controls as I have a curious preteen in the house. I tried out Disney Circle but sent it back as it crushed my Google Fiber Gigabit internet performance (I wrote a review on that). This device has everything I need and the AV for computers and phones is really nice and easy to use. The major thing that could be improved is the parental control and reporting interface. Its a mix of on device application, and cloud based application. As soon as I figured that out (not well documented) I was able to get pretty much what I wanted out of it. Due to that the interface is a bit clunky and not the smoothest to figure out or manage, but definitely not the worst I have ever worked with. I question how good the support is as I opened a ticket via email and have gotten two automated responses in a week that offer no solution. I suppose the phone support may be better. Fortunately I was able to fix and figure out my issues on my own.

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