Pretty bag but poorly made

So, I received my bag today and was very disappointed. Upon opening the packaging to inspect the item, I immediately noticed that the bag was completely flattened on one side. The hard interior of the bag is cracked and broken. Furthermore, the bag is somewhat dirty with brownish marks all over the bottom of the bag. If the bag was darker I probably would have overlooked it but because the material is silver it looks horrible. Once I flipped the bag over to check the front of the bag for damage, I noticed that the stitching has come apart along the edge of the entire flip cover.

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