Hope and pray you don’t have problems after 90 days

After a year of this product working fine, our internet provider recommended we do a hard reset of this device to improve the connection between this router and our modem. That’s when the problems began. Netgear spent over 30 minutes on the phone with us, found the issue and then wanted $139 for further support, more than we paid for the router initially. Escalating to a supervisor he offered a lower price but no other options other than a troubleshooting article we could have found ourselves (if we had internet connection). We have lost a day of work, still don’t have internet, Netgear doesn’t care in the least.

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