Terrible customer service

Honestly I loved these headphones for swimming I can’t imagine swimming without them. My issue is with their customer service. I understand that electronics and water don’t mix usually so I bought the warranty. Sure enough 2 months after I purchased these headphones they stopped working which is annoying but fine whatever I bought the warranty. I filed my claim with Pyle and they said that they would ship my new pair of headphones. It’s been over two weeks and the item hasn’t even been shipped. I followed up with the customer service 6 times over 2 weeks before they sent me a tracking number and they haven’t even been shipped yet. Headphones should not break within 2 months of purchase but if they do and You have a warranty send the replacement. But I get it sometimes things are out of stock, however I should not have to follow up 6 different times just to get a response. Literally not even a hello or an apology for ignoring my emails they just sent the tracking number like sorry I bothered you for asking you to do your job.

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