Very disappointed that it’s not even usable until I fix it

UPDATE: the company reached out and made it right with me. Very impressed with the timing it took for them to make it right! When I opened the box I was surprised by the quality of the item. So I got putting my Apple Watch plug in it right away. After using this teeny tiny little wrench to get it all together both plugs that it came with DONT work. So frustrating!!!! Now I have to find that tiny wrench and take it all apart again and put in my original charging cords. Very disappointed that it’s not even usable until I fix it.

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