Tech support needs further Training

I called the tech folks and asked what size chain was on my 14 inch saw so I could pick one up the next time I was in town. The tech fella say it's a 14 inch chain, any 14 inch chain will work, I asked how many drive sprockets were on the chain and he was quite helpful, he said any 14 inch chain would work again. I felt like asking again but it was obvious we would just go in another circle. It looks like if I need help I will just have to buy another brand of chain saw and use their tech support..

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