Soso product

Easy to use. During 6 weeks of use. Did not report any data on 3 days. Then stopped reporting and would not hold a charge. Called customer service who could not help. I was told to put complaints in via email. Which I had already done with no response. Finally they responded via email and it took several days going back and forth via email to finally acknowledge it was not working. Now I have to complete paperwork to hopefully receive a replacement or return. I also requested a credit for days not used on my monthly fee. When it did work it worked well.

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