I have ordered this item twice and NOT delivered to the right place

I ordered this product and it never showed up, although it said it was delivered. The only way to make a make a complaint about it was to "return and replace" it asked me to send the product back for my refund. I had no product to return. Needing the product immediately, I ordered another one, it again said it was delivered and It was never delivered. Amazon sent a picture of the item and it was not a picture of our door. How can I get this product delivered to the right place?

###

