MAYBE NEXT TIME? UNLOCK THE PHONE

The S9 I purchased specifically for AT&T support was not cleared of the Sprint network the previous owner had subscribed to. AT&T set their service up to the phone, but could not clear the prior Sprint network, creating issues such as calls from my saved contacts showing the number only, international call errors for inbound and outbound domestic calls, not receiving texts, location identified to be in Chico, CA (not Dallas Ft Worth, no voicemail access and apps not opening or available for install/refresh. The only way to clear the Sprint Network is to obtain the prior owners social security, passcode, and other personal info, which I or Electronic Deals has or can obtain. The phone is being sent back today, and Electronic Deals has been great in allowing for the return. Hopefully the replacement phone is actually cleared and supports only AT&T. 3 generous stars for hoping Electronic Deals replaces the phone with an S9 that is ACTUALLY UNLOCKED, for an overall frustrating and time consuming purchase because of a lack of diligence in advertising a phone as unlocked and compatible with AT&T when that simply isnt the case. Hoping to have positive feedback for Electronic Deals on the replacement phone.

###

