Item defective

I purchased this chair for my home office at a second residence. Issues as new: the lumbar support is awkwardly placed and not ergonomic. The mechanism that stops the chair from leaning back is loose fitting allowing some play in the chair which upsets comfort of your posture. Issues after 1 year of use: The chair is no longer usable. The frame piece that attaches the legs to the chair has fractured, is no longer safe to sit in and presents a serious safety hazard. It does not appear there is an adequate return policy to cover this defect either.

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