Hassle free return

I have used a similar checker before, so I knew how to check the cells. I opened the box, plugged in a battery, and the last digit of the percentage would only show a couple of dashes, Could not read the whole number. I didn't bother with seeing if the other functions worked or not. I paid for a 100% operating checker, this one was not. The three stars is for the return process, minus the fault of the item. I mean, that the ease of return was worth a few stars after taking off stars for a faulty checker. I filled out a return request, stated the problem, printed out the mailing label, and put it in a padded envelope to be mailed. Took no more than 10 minutes. I was only out the cost of the envelope. Great return service, whether it's Amazon or Tenergy. I may order another one and if it works will write another review. If it doesn't, I'll Still write another review, except less stars.

###

