Does not work. Constantly shows that it is offline ...

Does not work. Constantly shows that it is offline. My SIM card is compatible with a 2g network, I’ve put it in the car and rode around with it... it still says offline. The English version on the desktop site doesn’t even recognize the password, but the Asian site does. Go figure, I can’t read it! It still says my units is in China on top of everything else. I can’t find any website to contact customer support. Somebody tell me something or I’m returning it

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