The product may not have the best qualify, but the customer service definitely makes up for that

I already have 3 other types of multi-cookers. However, I wanted to try this model because it has a lot more options, especially milk porridge. The unit came without any recipes. Online search did not produce many results for this particular manufacturer and model. Other people suggested contacting manufacturer and mentioned that they do have a PDF with helpful information. I contacted the manufacturer twice on Facebook, but I have not received the response. After using the unit only 3 times, one of the plastic clips that hold the condenser unit does not work anymore. This product is not of a good quality. Update after one month of use: The company has terrific customer service. I was sent replacement parts free of charge very quickly and I am happy to report that everything works great now.

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