Severely damaged product delivered - Amazon (Prime) is silent.

The product I received was broken, as was the packaging. VERY poorly packaged and shipped. The delivery, though this product was Prime-eligible, took 3 days rather than two. No idea why. I sent this package back the same day I received it, and asked for it to be replaced. Cannot believe that the new shipment was scheduled to take more than a month. And this is PRIME service???! I canceled that order yesterday, but have still to hear back about my refund. What is going on with Amazon? What is going on with Prime?

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