Second review, faulty product, bad support

I reviewed this product recently. Overall it is not too bad but after owning it for a few months I need to revise my review. 1) The powder coat is starting to come off slightly on the brackets that bolt the rack to the vehicle in the rear. 2) The rack rattled until I took apart the brackets and added a thin layer of self adhesive neoprene where it comes in contact with the vehicle. 3) The passenger front door leaks in the rain now as a result of their bracket, I need to keep a towel on the floor to protect the floor. I live in the Seattle area so this is a big deal. 4) Their support is sort of incompetent. They sent me the wrong parts twice. Considering they have my order number and as such know the model they are sending parts for, and they had photographs (which they requested) I cannot see how someone could get it wrong. Twice. The actually required me to send them a photo of the wrong parts they sent.

###

