NOT Firm in the slightest

I bought this assuming it would be firm, as the word "Firm" is explicitly in the title. I need a firm mattress or else I am unable to fall asleep and my back aches. This mattress is not firm at all. It is the softest & squishiest mattress I've ever laid on (and not in a good way). And because we removed it thinking mattress from the packaging and expanded it, we were unable to return (no box large enough to fit). Total waste of $350. Again, steer clear if you are looking for a firm mattress.

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