Stylish, comfortable, but prone to tearing when maxed out

This is a mixed review. It’s stylish enough that my wife uses it even when wearing a dress, and it’s neutral enough that I don’t mind carrying it. The zippers are very strong. The fabric is durable. The back is padded just enough, and the reinforced bottom means the bag usually stays upright. And it’s very comfortable to carry. We haven’t had any problems with the straps. But the snap broke off within the first month of use. The snap was a futile design anyways — if the bag or pocket are full, it’s hard to snap it. Not that we like that pocket anyways, because of you leave it unzipped and flip the top over, everything comes out. And we too have had the same problem with the side pocket tearing off. Unfortunately the pocket tore just after the 90-day warranty expired. The issue with the side pockets is that they’re not gusseted — they’re cut to the same size as the side panel width. So if the bag is full, the pocket doesn’t have any flexibility, and the seam isn’t reinforced. Also, this will barely zip with a 15” MacBook when empty, and it doesn’t zip if you’re packing anything else with the laptop too. I don’t trust that the back straps are strong enough to hold up over time, but so far they’ve been great and comfortable. Not sure that we’d buy it again until those features are redesigned, but because it’s exactly the same dimensions as a free personal item for European flights, it did pay for itself instead of paying for a carry-on bag.

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