Scratched easily

I bought this tracker for my son as a Christmas gift. He started wearing in on 25th and really loved it. On 30th, I realized that the face of the tracker had some scratches and he didn't know how it happened. I emailed the seller to inform the issue. In fact, before buying this tracker, I read reviews and found out 1 case, it was scratched and seller exchanged new piece for the customer. The exchange piece was working well since then. That was why I decided to take it and thought defect was just odd. Waiting for them to solve my problem...Will update when I got their final solution

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