Great Customer Service!

Love this product. But after about 7 months of normal usage, it started to have connection issue and not charging properly. Kinda disappointed. I thought it could last longer. When charging iPad Pro, the end that connects to iPad turns hot. Not sure if it happens to any iPad. At least it does not turn hot when charging iPhone. ---------------------------------------------------------------------------------------------------------------------- Update: Anker Customer service recently contacted me after they saw my review and reached out to me. They acknowledged the one I got might be defected, and they sent me a newer version to try out. It definitely looks a lot more sturdy than the previous one. And it works! Love it!

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