Disappointed

I just got this, and was pleased when the first two pins came out easily per the instructions. The bracelet was still too big so I needed to take out more links, but the pins would NOT. COME. OUT. Both my husband and I tried and the result was nothing but broken tools. From the other reviews, I’m guessing this was a fluke - maybe a returned item? I’m not sure, but it was a big disappointment.

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