Outstanding Amazon customer service

these gloves are a decent fit for my large women's hands. a bit baggy in the palms, a bit snug in the wrist. i could have dealt with that but the wool is so scratchy and uncomfortable. i believe they are 70% wool, 30% nylon. i opened up my orders page to return them and got a 'not eligible for return' message. i was quite dismayed until i called customer service to get more information. the excellent service rep, named ray, issued me an immediate refund and sent me an email which included the following: "On this occasion, we don't require you to return the original. You're welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you." magically, the gloves were suddenly less uncomfortable when i wasnt paying for them! but i doubt ill wear them. ill find them a good home. I asked about the 'not eligible for return' designation. Ray said there could be multiple reasons,one of them being it is not cost effective for Amazon to pay return postage on a low priced item. Amazon's reputation for outstanding customer service seems well deserved.

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