Product seems good, but (so far) poor customer service.

I purchased the Aerogarden Harvest Plus after my wife saw it at a friend's house. We only started growing the herbs a week ago, and already 5 of the 6 plant pods are showing growth. The 6th probably takes a bit longer to germinate, so that's not a worry. There is a problem with "UP" scroll button ... it doesn't work. The DOWN button does work, so it's possible to still set the time, etc. A week ago I contacted the company via their web-site because of the problem. Experience tells me that once one button on a control panel doesn't work, there's a chance that the problem could get worse. They have a specific "contact us" interface to report problems. I have NOT received any contact from the company offering any help. Hence my 3 star rating.

###

