Missing pieces

Package arrived on time. We got the cheaper one that had been opened before. It had some dings in it which we expected for the lower price. What we didn’t expect was that we were missing one of the pivot balls needed for installation. We ended up going to Home Depot and used two pieces of PVC caps to remedy that. Now the bottom piece won’t stay in place while in the pool. Still working on this project so we can actually use this ladder. Amazon offered a 5 dollar credit for next order and also to send it back to order a new one. We threw away the boxes and didn’t want the hassle of sending back. We would not order this again.

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