Lids will break, mug doesn't always work as you would think

Initially, I had an issue with the product where I couldn't get it to work at all. I determined the cause to be a necessary software update, which then wouldn't process due to an incompatibility with a new version of iOS. Two weeks later, I got my mug updated and got to use it. My first experience was putting coffee into the mug, lid closed. I kept the liquid under the "Fill Line" as instructed, and when my drink reached temperature and I went to open it to drink, the lid "popped" violently, and sprayed liquid everywhere. If you travel with this lid and use it in the closed position, expect to have to force the lid open and have liquid spray out in all directions. It's not a rare occurrence with regular use. The experience, upon using the mug, was nothing exceptional. It would keep drinks warm for about two hours, set to a specific temperature. But, unless it's plugged into its charging pad, I've found it will occasionally "forget" to keep the drink warm. I'll tap the logo, the mug will light up and inform me my drink has dropped twenty degrees from where I had it set, and it has to try to warm it up. Not quite the experience I expected, but it's not a major issue. Then, the lid broke. The lid is a ring in the center of the mug, and you have to depress it, where it latches and stays open to allow you to drink. My lid broke such that the lid would no longer latch into place, and would rock off to one side or the other, so that I could either get no liquid out at all, if the lid were centered, or I could get a sporadic and slow trickle of liquid out by getting the lid stuck inside itself. I contacted them and was summarily shipped a replacement lid, and I thought perhaps it would be a fluke. I got the lid, and continued as normal. In this time, the mug would often (probably 8 times out of 10) refuse to turn on without first being touched to the charger. Again, not a great experience for a $150 coffee mug. Then, just now, my second lid broke. I'm going to have to contact customer support again, and see if they'll ship me another lid. All this has occurred since September 2017, a five-month period. Not the level of quality I would presume to get from such an expensive luxury product, but I'll have to consider this a lesson learned. I had high hopes for this product, but it would seem the Kickstarter Curse is as present as ever. It has been a considerable waste of money, energy, and time, and I do not recommend anyone buy this product, or any other product from Ember.

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