It did not download all my pictures and videos

I thought this would be an easy safe way to get pictures off my old phone before exchanging it for a new phone. It took forever to download the photos and it did not copy all my videos. So about 100 videos were lost.When I opened the flash drive in my compute the pictures were all randomly downloaded. I expected them to be downloaded from the beginning to the last picture. I was very disappointed in the product. You get what you pay for.....I wish I could get a refund.....

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