Initial unit shipped with a defective USB port (resolved thru good customer service)

Original: The unit arrived beautifully packaged but with a defective USB jack on the back of the cradle. It is visibly loose. There is no way this should have made it through Quality Control. Frankly, I'm very surprised and disappointed with Anker on this one. I expected much better! Update: To Anker's credit, they responded immediately to my review and sent me a new unit to evaluate. This one works, sort of, but it also being returned. The usb port is secure on this unit, and it will connect my device -- but only when placed horizontally with case on -- or horizontally/vertically if the case is removed. I find this really surprising, because I have an Anker 5w PowerPort stand that works just fine, regardless of case or orientation. Incidentally, I have an iPhone X with a Pitaka aramid slim case. Through my conversations with Anker Support, i have learned that the PowerPort and PowerWave have coils in different internal locations. Unfortunately, it's enough of a difference to impact my configuration. I'm adding a second and third star on account of good customer service, but sadly this charger stand does not meet my needs.

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