Shame on you amazon what a terrible thing to do for a good paying customer

Never received product only the phone case in my order they completed an investigation and said I wasn’t being refunded or replaced for this item I was hung up on twice I was told to file a police report for theft if package was open but the package was not opened I’m severely dissapointed with amazon for handling this the way they did basically I was robbed for 170$ and there’s nothing I can do about it !!! Unreal!!! I hope that anyone out there doesn’t go through this same problem because to be hung up on when your trying to get answers twice in the same call from 2 different supervisors isn’t enough I can’t believe my eyes that this is happening !!! Shame on you amazon just shame on you

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