works great. But the coffee pot part was cracked when ...

Such a cute little machine, works great. But the coffee pot part was cracked when we got it. I tried to contact the seller for just the replacement piece. They emailed saying they issued a refund and a new one is on its way.. i was so happy that this seemed like such an easy fix. Online, it says the replacement was delivered (which I haven’t recieved) and the email says the refund will be reflected on my bank statement in 2-4 days. It’s been 6 days and no refund...

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