We love the set but..

My children (9 and 4 yrs old) were so excited when they received the train sets..When we opened the box, we immediately love it because of the vibrant colors of the people/buildings blocks and the tracks seems to be well made. However, when they tried to build it like the image on the box, they found difficulties, it feels like there were some missing parts, (fyi there's no manual instruction) -- also, some of the tracks didn't match up the others well..so, after my husband tried to help, we realized that the tracks are not all in the same quality. We happened to get a crack too since one of the track was difficult to pull off. We contacted the customer service about this issue, and they responded immediately which we really appreciate.

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