great picture but stopped working after 18 months..known defect but no notification

I always wait to write reviews and today is why. I loves the picture quality , remote , and web capabilities with this set. However, it stopped working after 18 months and when we called Sony they told us it was a known defect that they will fix. Then they couldn't commit to a fix date, they said it may be a week or more for the part to get to the local installer. The part is coming from the US. Then there is no service level with how long that local agent has to fix it or how qualified / certified they are. So a) they have known defects that they don't notify customers about b) the guy on the phone when I was searching for the purchase date started to make up a random date c) they don't overnight parts or even know when they will send them out d) they can't tell me the installer or how long they will take

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