Charge for a faster shipping but they don’t send it when suppose to

I placed and order and paid to get it next day but they didn’t send it until a few days later, I contact them and they told me they were going to refund it, but at the end they ended up charging more than the original price and the shipping for next day, even when they didn’t send it until a few days later, plus the carrier took more than a day to deliver it too.

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