Unreliable

I made an order on August 30th for a book needed for a college class for my son. The second week of September I still had not received it so my son had to purchase the book online elsewhere. I went online to cancel the order. I also called to cancel the order and spoke to Ann. She said the order had not shipped yet but it was too late to cancel the order. She said to refuse the box and I told her no one would be there to refuse it. She said she would contact the carrier and cancel it, that she would call me back the next day to be in a conference call in order to do that. She never called me back. I also paid extra to have expedited shipping. I am disappointed to say the least.

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