Great up until they broke

These were fantastic headphones that I was using for listening to music, videos, podcasting etc on my computer. I really loved using them as there was no fatigue and the sound quality was fantastic and I was really pleased up until the one side broke. I've tried reaching out to the manufacturer since they said there is a 24 month warranty but have so far been unsuccessful. Without resolution of this issue the rating loses a couple of stars. It's unfortunate because I really loved these headphones and would love to get them replaced.

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