did not work out of the box

Received this product in the mail when opening it the first thing you see is a warning letter from the factory telling you to test it that it may not work. And of course mine did not. Upon emailing the customer service. A response telling me just to return it to Amazon and go through the process with them. The strip light itself works but the connector pigtail from the switch to the light is the issue have to wiggle or hold wires precisely so to make light come on.

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