Moen "Commercial" faucet

Bought this for the low-arc design and proven Moen quality. My Moen bathroom faucets are 25 years old and work like new, so I have a good impression of Moen products. Unfortunately with this faucet, which is now a little less than four years old for me, I recently noticed the handle stops have rotated and I could no longer get cold water out of the faucet, only warm-to-hot. This faucet is in a home and has had normal usage, so there's really no excuse for this problem. Moen has excellent customer service and is sending me a repair kit, but in another four years or so I assume the replaced parts will also have worn out. One star for the faucet and I'll add another star for customer service. Also, the sprayer works well but the chrome has just started to peel off in a small spot. Unimpressive.

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