Buy At Your Own Risk

This gazebo lasted us 30 days before wind claimed it. This gazebo is not a solid structure which you can tell by price so we expected it to be okay. We didn't expect it to collapse a month later with signs of rust at elbows. I submitted a claim with the manufacturer for a refund and that's where things got interesting. For a while a representative was staying in touch with me collecting needed information for the claim with the 2-3 days expectation for review. Four weeks later I reached out for an update and received no response. Soon after that new representative contacted me and started collecting the same intake information again. At this point I am talking to two individuals claiming to be employed by Sunjoy. One finally responded that my refund has been issued and all they need is my home address. The other continues to reach out for more and more information. Rest assured, 7 weeks later I have not received any refunds or clarity as to what is going on to this day. $300 went to waste:-\

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