Disappointed

I have been very frustrated with my Petcube recently. The device doesn’t want to connect to the Wifi, which means I either have to reconnect it or reset the dang thing every time I go to use it. I’ve tried reaching out to the Petcube customer service to trouble shoot but nothing has worked. The emails between the customer service team were just your basic like making sure the Petcube was plugged in.. and then I tried to call them and could barely understand the person on the other end of the phone. The WiFi router is within a few feet of the device. (I also have other smart devices that have no issues pairing with my WiFi) I am disappointed that I have to pay a monthly subscription for something that hardly works. Yesterday, we had horrible thunderstorms and wanted to check in on my puppy and numerous times could not connect, that was the final straw. Great idea but not the best. However, when the device actually works it is great! I can see my puppy and interact if I wanted. (But only happens about 50% of the time)

###

