Never Received the Order

This is about Amazon, not the seller. Order was done with no issues. Ordered on a Thursday, scheduled to deliver on a Saturday. No problem. Was home most of the day. Picked up my phone to see a delivery notification. We have Amazon lockers but never received a code to the locker. Opened the app and it said delivered "Handed to the resident". Umm, no it was not. No one handed it too me because it was never delivered. Contacted Amazon via their stupid auto text system. Was messaged that a new delivery would be made on Monday and that My Orders would be updated to reflect this. My Orders was never updated and come Monday, no delivery. Contacted Amazon again to be informed that the original deliver was entered in error and to give them until the end of the day. Yeah, okay. Now it's Tuesday and I'm calling Amazon. Got a hold of an actual live person, just to be told that this is a third party seller and all Amazon can do is refund my order. Really? You couldn't say that from the very beginning? How hard is it for you to tell me that, even via your stupid auto messenger system. Although I would love to actually review this product, it's kind of hard to when Amazon never delivers it when they say they did.

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