Poor customer service, poor reception

The antenna is connected to two TV's one upstairs in the bedroom and one downstairs in the living room and both are "smart" TV's. Upstairs we get several channels with good picture quality; however, in the living room where we watch TV the most we only get two channels. We have repositioned the antenna several times with no change which is very frustrating. I sent an email to the company about my problem and after a week I still haven't had a response which isn't good customer service. ALSO, when we were running the supplied cable through the ceiling it pulled apart so we ended up using the existing cable we were using for my old bulky antenna which pulled in all the local channels. It's very disappointing that the new antenna doesn't pull in all the local channels where we sit to watch TV.

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