Non-existing customer support

Upon arrival, I found no usage or assembly instructions. I untied ropes that was attached to the pole thinking it was a part of packing materials. When I tried the crank, it did not work. I tried to look for the ropes thinking that it might have something to do with the crank but could not find it anymore. I could not return it as the return period had been expired. I sent the message to the manufacturer asking for help but received no reply. I ended up with the brand new patio umbrella with no way to crank and it is too tall for me to open it by myself. Why could not they just include a piece of usage instruction so that I won't be stuck with the unusable umbrella?

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