Item was wrong color and dirty

I ordered this for a friend 3 days before her bday (my bad) and it arrived the day of her birthday but it was the wrong color and it was dirty. I ordered mint green and they sent me white. I have never had this issue with any Amazon product or any other online retailers. The product itself also came with hairs, fuzz, and other dirt/dust debris stuck on the inside. The product itself feels really sturdy but I won't compromise on the color so I will have to reorder. Hopefully this was just a fluke.

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