It was great reel at first but...

When I first purchased this reel I was excited to get out on the water however the reel was damaged internally upon arrival. Amazon quickly sent out a replacement and now I have been fishing this reel for over 3 weeks now on a perigee II rod. It was great it became my new favorite baitcasting reel I loved it even more then my Shimano reels and quickly became my new favorite setup. I fish about 4 to 5 times a week and this last outing every 3rd or 4th cast there would be this terrible sound of gears grinding and would bring my lure to a dead stop mid cast. I made sure the clutch lever was fully pressed and made sure I was not accidentally hitting it when being cast but the problem would still happen. Now when reeling in it is louder and not smooth it feels very gritty and not fun to use. I had high hopes with this reel and wanted to get additional kastking reels but I am nervous to make the purchases now. This was an awesome reel before the problem I had and I hope this is just an isolated issue and not something I need to worry about if purchasing additional products. It would be nice to know what kastking has to say about this. I did leave them a voicemail about a week ago but have yet to hear back from them.

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