Claims process cumbersome, but resolved OK

To complete the claims process, I had to submit online or repeat by telephone the same bits of information several times. So I found it cumbersome and somewhat irritating, but the claim was resolved satisfactorily. The warrantied item is no longer being sold new (I bought it over two years ago), so rather than repairing/replacing the item, they are sending a cash payment of the purchase price reduced by about 10% because the warranty has passed the two-year mark. I'm not sure whether that reduction applies to all SquareTrade warranties, or my particular warranty, which was on a printer. I'm glad I had the warranty. I can apply the cash payment toward another printer.

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