stuck on “please wait....”

Worked good for a few weeks and now no matter what you do it is stuck on “please wait....” (see picture) when trying to connect to Bluetooth. To leave that “Please wait....” screen you must hold down all buttons to force shut down and restart. But it keeps doing the same thing. No Bluetooth makes this product very disappointing. Bluetooth connectivity is the reason we buy and now there’s none at all. Please help?

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