I bought this because the picture looks awesome. I had the plumbers install this in my ...

I bought this because the picture looks awesome. I had the plumbers install this in my new Jacuzzi bathtub. It looks great. However, I needed three fasteners to tighten the Faucet, shower head, and the handle, but only two were in the box. I contacted the company and Ian got back to me and sent the fastener by express mail. Then, the plumbers and General Contractor installed the tub, caulked and sealed. My wife noticed that there was a hairline leaking in the handle. Called the plumbers. They said, there is a plastic valve inside the handle, but it isn't standard, so they could not fix it and just put the valve back and asked me to have the company send me a replacement part. Contacted Ian at the company again and requested the valve. Ian sends me the valve hassle free. The part arrived by express mail again. This time, I personally shut the main water supply to the house and disassembled the handle and switched out the leaking valve...in the process, the handle is slightly misaligned, but it is actually economically better for usage. Turn the main water supply to the house, No leaking. Problem solved. Now, we have beautiful functional Jacuzzi bathtub with great aesthetically pleasing chrome faucet, shower head and ergonomically positioned handle. Great customer service from Ian. I would have given 5 stars, but I had to pay extra for the plumbers to problem solve the leaking valve in the handle, so have to be honest and take a star off. Otherwise, this is a great product, but the factory/manufacturers need better quality assurance program/process improvement in their inventory management. In closing, we really like this product.

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