Ineffective bolts

First, this product did not fit my 2004 Honda CRV, as advertised, without cutting off the tow hook, a task I couldn't have completed if I was trying to install this at home. Secondly, the day after installation we loaded a bike rack and a single bike onto the hitch, only for the back driver side bolt to immediately shear off. When I contacted the company, they were polite but unable to answer my question about the size or grade of the bolt. We ended up going to Uhaul who generously gave us some of the extra carriage bolts and accompanying rectangular plates. All of those bolts were at least a grade five. The bolts in this package are not labeled with markings to suggest what grade they are. I ended up asking the Pep Boys crew who installed to replace all the bolts, and in addition to the one sheared bolt, there was etching along the others, suggesting that they too were weakening. While my situation is now under control, this hitch caused quite a few extra headaches, and I would be wary about trusting that it fits the vehicles it claims to fit and that the quality is sufficient to hold even a minor load.

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