Not returnable - buyers beware

It wasn't working when I received it. I saw one tube is cracked and will not glow. I lost confident in the product and want to return it. I was told it isn't returnable. I asked to send it back and get a replacement and was told that it isn't possible. They give me a partial refund to buy a new tube. I hope there is no other issue. This is pretty bad in my opinion.

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