Best Customer Service Ever!

I’ve been using Anker charging products for years with great satisfaction, so I figured it would be safe to buy this inexpensive speaker. WRONG! The packaging was great as is typical with Anker, but the product simply does not work as advertised. Not sure if I got a lemon or not, but I’d love to hear from other users if they’ve had this experience. The unit will only play while plugged in (using Anker charging products too) and distorts at volumes above the middle. So it sounds fine at low volumes but anything medium to loud sounds very scratchy. Very disappointing 😢 Update: Customer service responded promptly and sent me a replacement speaker within a few days. No complaints with the new one; must’ve gotten a lemon with the first one. Still not the best bass but for $20 it’s a no-brainer. Best dollar for dollar Bluetooth speaker I’ve used.

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