Crystals never turned orange

The dehumidifier arrived with dark, almost black crystals. I charged it for four days in a room with the lowest humidity and the crystals changed to a brownish color, never bright orange like the product packaging shows. It was less than one week before the crystals were dark again, nowhere near the 20 - 30 day lifespan stated in the product description. I purchased another renewable dehumidifier (different brand) and it is working perfectly.

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