Beautiful board, but never stays charged and does not run.

This was a 2018 Christmas gift for my daughter. We have had issues right out of the box. First with a broken piece laying at the bottom of the box. Reached out to merchant, took them a bit and a few emails to respond, and even longer to send replacement part, which still falls off because a broken piece was sent. In those initial emails I mentioned that the board does not stay charged for long even after we have charged it for the required time. We were told to do a reset and let it charge again, still not working properly. Our daughter as rode this all of 4 times since she got it. I have reached out the vendor for resolution, we will see what comes of it. We just want a working hover board.

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