Contacting company

I liked the size and versatility but there were two issues that I really didn’t like. First, after about 5 uses, it still smells like burnt plastic when in use and the second is that it is tricky to latch closed. I am not sure whether this is something in general or if it’s standard with air fryers but I am contacting the company to find out what I need to do to remedy the situation or it goes back. Tried to reach the manufacturer for product information and there is no customer service to reach. Went to their suggested Facebook site and I was the ONLY one that had left a comment. Not helpful about their product and Amazon technical product support was NO help!

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