Looks Great - Changed to "VERY DISAPPOINTED" - Changed Again....HAPPY WITH FOLLOWUP

Latest Update: I have received several messages from Clara in Customer Service from Koios, apologizing for not getting to my request for help sooner. I didn't answer the first email, as I called Amazon and the item was promptly replaced. But, she emailed again, offering assistance. The email seemed very sincere, and I believe it was. THANK YOU, CLARA for following up. We are happy with the hand blender, and feel confident if we have any issues they will be resolved promptly. I haven't used this yet - just opened the box and completed the warranty. Material looks good, sturdy and I'm excited to try it. So, I went to try it, and the hand blender piece that fits onto the motor unit is broken. See the picture. I went to the website and tried "chat", but only got "Please wait. All agents are busy right now, but soon someone should be free to help you!" Then called the 855 number, and held, then after a few minutes, they disconnect you. How long is reasonable to wait? I'm not sure. If this gets resolved, I will write a follow up. If not, I will send it back.

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