Do NOT buy! Total lemon, and Cuisinart has WORST customer service on the planet!

Update: I will NEVER BUY A CUISINART PRODUCT AGAIN, ever. Was on phone with customer service for an hour having to literally ARGUE with an agent -- who refused for a long time to transfer me to a supervisor -- and then with a supervisor. After all that, no resolution. All they offered to do was pick up the machine and send it for repairs...but we'd have to stay home, waiting for pick-up, for a 2-3 day period -- which could not even be scheduled for a particular week. (We're leaving for vacation in a couple of days.) Or -- get this! -- they'd email us a shipping label so we could take the machine to UPS at our convenience, but it would take them 2-3 DAYS TO SEND THE EMAIL. An email! After that it would be about a month before we got the machine back. Utter absurdity. **** Like many other reviewers here, I've bought this machine twice -- the first one was good for a couple of years (not as long as I'd expect from this brand), then started pouring water out the bottom instead of through the coffee basket, so I figured I'd just gotten a bit of a dud or the problem was somehow my fault, and I bought a new one. The new one is truly awful -- sounds like a combine harvester, and now, after just 5 months, it makes nothing but sludge with black crema and a half-inch of grounds on the bottom of a weak, bad-tasting cup of coffee. I've cleaned and re-settled all the external parts every way I can think of, to no avail. I'd expect better of a machine that cost half of much. Cuisinart used to make top-quality products....

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