Linen Home Products and Customer Services are Excellent

Even though I've been a prime customer of Amazon for several years and purchasing hundreds of items from this company, this has been the first time I'm rating and writing a review. First, the qualify of Linen Home sheet sets is excellent - it is the right level of thickness, soft, and really 100% cotton. Moreover, the edges of the sheets and pillow covers indicated the tedious and detail-oriented work. They look very stylish. I would like to share the best customer service provided by Katherine (Linen Home - Customer Care). A week ago I ordered a king sheet set (with the color as wheat). However, it was delivered with the 'lilac' color. I liked the quality, but I preferred another color. I contacted Katherine through email and within an hour she got back to me with a positive response - to offer help. I mentioned to her about the distance from my home/work to UPS. She immediately asked me not to return the set (I was ready to print the return label from Amazon and ship it out). Katherine asked me to take a picture of the box and send it to her. She and her team realized that the lilac sheet set was wrapped in the wheat color box and stated that it's human error. She then shipped the new set with the right color (wheat) to me. Most importantly, she stated that it's her team error and asked me to keep the lilac set and need not to return. After a number of exchanged emails (that I don't feel comfortable to keep it), she insisted that I should keep it because that the way she has been taking care of her customers with high-quality products and services. Katherine has represented her company (Linen Home) extremely well as to work diligently and professionally, and resolving the issue within only a couple of days. Amazon is lucky to have such a wonderful partner! Thanks much to Katherine, Linen Home, and Amazon!

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