didn't fit my original cup

The base didn't fit onto my original cup. My unit is from 2006, so I know it's original. The seller was excellent and sent out a replacement free. The 2nd one didn't fit either. Knowing that the parts come from China, I knew I was taking a chance. Both were defective, however, the seller has wonderful customer service and offered me a full refund without having to ship either of the bases back. It's a waste for me but especially for the seller. I assume since half the people writing reviews are not having the same issue, maybe it's worth it for the seller to keep selling bases even if half of them are defective. Maybe take a chance and see if it will fit your cup. 3-Star review: 1 Star for product, 5 stars for seller customer service.

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