Not eligible for return/replacement.

Bought this for the second time. First one was great, until my wife accidentally chopped it in the vitamix pulling it out of the appliance garage. So I ordered a second one. When it show up it is in two pieces, apparently it was poorly glued together. Ok not a problem I bought from amazon and it had the prime designation. Go to select return/replacement and it says this item is not eligible for return. What?

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