Dead Controller

I hate to leave a negative review like this, but under the circumstances I think it's appropriate. I was ordering this drone for a research project where the camera is everything. Soon as it ships coincidentally, I received an email stating they're having battery issues and to essentially yank it in and out rapidly to get it to charge. When it finally arrives the drone powers on just fine but the controller is completely dead. Won't turn on or accept any charge no matter the tricks I try. I've already got it packed back up within hours of receiving it. I'll give customer support 24hrs to respond with a timely solution before I return it.

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