Wrong color, damaged pieces & silent customer service

I ordered champagne ornaments but rose gold came instead. I don't want to bring the crayola color execs or Rainbow Brite into this though.. a few pieces were broken and others had no hanging wires (nor were extra provided as they usually do.) There's a customer service email on the label so I emailed directly to let them know. I was hoping to get a partial refund, replacements, something but not even a response. I'll try through here instead, likely best route given Amazon's amazing customer support.

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