Great features horrible customer service

The lock: Great features even though some are not active like linking to a gateway. Installation: fairly easy, manual can be improved. The App: once installed and configured, the app works great, however, discovered a bug in the app, if you register using your phone number and then log out, you may not be able to log back in. As an advise, register using your email. Customer service: the worst I have ever seen. when I installed the app and configured it, I logged out to test how it works. I could not log back in. IT support works only through email. you send and email and wait for 24 to 48 hours to get a response which may be a clarification on the question you sent, and so on. in my case I got a response after few days, and it was a question from IT to clarify. Finally, one employee of the customer service told me about the bug, and I was able to figure it out using a you tube link they sent me. Still did not get help from IT support. If someone is not savvy with apps and computers, they may have hard time working the bugs.

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