HORRIBLE customer service

When I received this pool the box was damaged, opened (re-taped like it was already returned) had holes on the one side and ripped. I sent two different messages to the company, one about the damage box and the other how I thought the pool was going to be bigger than what it was (I actually forgot I sent two messages, but they sure did remind me). Needless to say I wanted to send the pool back afraid to use it incase it had any damage from the holes on the side of the box. I printed out the label and took it to the post office and it showed the company wanted me to pay for the shipping! The cost to ship it back was more than what I paid for the pool! I contacted the seller and they said I had to pay for the shipping because my reason for sending it back was because I didn't like it. But it was more about the damage and looking like I got a return from someone else, and I told them that! Also the inaccurate description, but mostly the damage! Whoever was emailing me back and forth was absolutely no help and told me I could send it back and pay for shipping or pretty much keep it and take my chances if its defective. He or she told me its "my choice". Real nice customer service! Even if it was because I didn't like the item, I still never took the pool out of the box because I was afraid it had holes in it and figured they could send me another one or refund me. I have placed orders through Amazon and 3rd party sellers before and I have never been given such a hard time about returning something and getting my money back! Honestly, don't waste your time with this place....total rip off!

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