Not What I was Expecting

I was expecting this to have a little more padding to help soften a firm bed. But it was not. It's really soft and fluffy until you lay on it. It goes flat and doesn't add cushion to the bed. I have had other mattress pads that had more substantial padding to them. The 2nd issue is the customer service. I ordered the one with the hexagon stitching, and instead got the one with the square stitching. I told them about the stitching not being what I ordered.(I thought that maybe the hexagon stitching would help give the mattress pad more thickness/support) I also told them that it did not do what I was expecting it to do...add cushioned padding to the bed. Since it was so large and difficult to send back, they said they would give me a refund. So then a couple days later, I received another mattress pad exactly like the original one I ordered with square stitching. Okay... thank you...but I didn't want the wrong one again.

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