Uneven cushion

The cushion felt uneven when I received it -- the left side was noticeably lower. I hoped that it would even out from use, but it has not. The cushion is hard, but it would be OK if it were even. Very uncomfortable, so I threw it away. Since I left this feedback, the seller contacted me, refunded the cost, sent me another cushion, and said they'd study the old one to understand what had happened (which won't happen since I already discarded it and they didn't send a return label anyway). They seem nice enough but I had already bought a cushion from a different manufacturer, so I have no use for the cushion they sent. If they had answered their phone in the first place or informed me that they had a policy to replace defective products, this all would have gone a lot more smoothly.

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