and at first she loved it! We only had it for a year

I bought this mattress for my 10 year old daughter,and at first she loved it! We only had it for a year. the last couple of nights she has complained of back pain, my wife slept on her bed to see what she was talking about. my wife woke up with a sore back.. the mattress is now really stiff and hard. I called lucid and i was told to send an email with pictures and state what the problem is. let see if they honor their 10 year warranty.

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