Appalling Amazon’s shipping/delivery system

I don’t live in USA, but I was visiting, so I ordered this and other items. The complete order never arrived, so I contacted with Amazon, and first they told me the case need to be investigated, I accepted. I returned to the country I live and I contacted them again, they agreed to make a refund, when I noticed they’ve done it wrong, they made it to another order. So I contacted them again, they told me they would solved it and that AGAIN the case has to be investigated. Today, I asked (for the fourth time) the respective refund and all they tell me is that they won’t help because they can’t resolve shipping problemas after delivery. This is a post against Amazon, is a shame that a recognized company like this couldn’t give me quick and simple solution.

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