This Vendor is Suspicious!

I asked to please cancel this order. After sending that message the WaterPic was shipped. I asked for & received a RMA. Upon receipt I returned the item. To date I have not received a refund. In as much as the item was shipped after I attempted to cancel the order I believe the 20% restocking charge is totally inappropriate. Then this morning I received a satisfaction survey from the vendor; what's wrong with that picture? PS: A single star ratting is too high!

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