Black ink cartridge didn't fit correctly (loose), another one did...

So disappointing, and I had high hopes from reading other reviews. I purchased 2 of the double packs with tri color and black ink cartridges. It was time to replace my HP original black cartridge, and the greenbox cartridge didnt fit properly. I am 100% sure i did everything correctly. It was not the electronic contacts, definitley the actual fit. It snapped in place like it should, but was still not as tight as the original ones are. Printer wouldn't recognize a cartridge was there. I tried another Greenbox cartridge and it worked fine. So I am going to use that one for now. So I am out a black greenbox xl cartridge and money, but the other one worked fine. Definitely not a good first experience. I tried calling their customer support to just a busy signal always.

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