Insufficient Arm Weight?!

We were so excited to receive our record player, we have records both old and new that we were looking forward to listening to. We purchased this product as the deal of the day, and when received it was easy to set up and use. However, each record we tried to play skipped, old, new, didn't matter. When we called customer support it was found that it was the arm weight, there was not enough pressure pushing on the vinyl record causing it to skip. I was advised that I could buy another part (why would I do that when I literally just took it out of the box), or I could return the item. When I contacted Amazon about an exchange I was told it would be no problem, now the product is $30 more. I simply wanted to exchange the item for what I paid for it for a working model. Not sure if it is because it is refurbished but for the price you would expect it to work right out of the box.

###

