Nice Component Stand - Wood Pieces Damaged Due to the Way They're Packaged

I bought this at the beginning of August. It's a nice looking stand and perfect for holding our components under our TV which is mounted on the wall. Unfortunately, both wood pieces arrived with multiple scratches and dings in them. Seller wouldn't reship just the wood, so I had to buy another whole unit just to get new wood pieces. The wood pieces seemed to be well packaged in the first box, but I was obviously paying more attention to that when the second one arrived. They were both wrapped in a padded sleeve and well secured in the box. The problem is that the padding isn't thick enough on the bottom side and since everything else in the box is rigid, the wood was being damaged through the padded sleeves. And, just to add insult to injury, since they package the wood pieces front side down, that's the only side that gets damaged; the back sides are unblemished. There were still scratches and nicks in the second set, but they were in better shape than the first ones, so I swapped those out and will return the second unit with the first set of wood pieces. One other note is that the unit is seemingly much deeper than necessary for most components, so it sticks out farther from the wall than I'd like, but that's not a big deal.

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