Works well but be wary of basket screws falling out

Works great but one screw that holds handle onto the basket continually falls out and has ended up in our food. Emailed company to get replacement screw and have heard nothing back. They say they have a warranty but they don’t respond to emails. Removing stars for this fact. Hoping I don’t have a bigger problem that needs help cause I will just have to junk the unit since the warranty is really just an email that says you have an warranty.

###

