Horrible customer service!

Horrible customer service experience from Speedtalk Mobile. I had bought 4 cards for my kids, and probably used it for about 2 weeks. After 1 year, I finally called customer service to try to cancel all 4 cards at the same time. It took me a few minutes to get to a representative. It took about 1 minute to cancel each line, which was great. But then, when I tried to cancel the 4th one, the rep said, "I can only do 3 accounts per call. You will need to call back." (What??? I waited a long time on the phone and it will only take him 1 more minute to cancel my last line and I have to call back?) Okay, I did... if that's their policy. I called right back, and guess what, the line was picked up immediately by the SAME GUY!!!! And I went thru the process of telling him that I need to cancel the line. He hung up on me!!! (Well, so much for them having a busy time that they cannot even have a minute to deal with me on my first call). So, I dialed back immediately, and was awarded for another 15 minutes of boring music.... Just to have the same guy picked up my call again so that I can finally cancel my line. Not to say that I had an email reminder every 10 minutes for the 10 hours reminding me to refill my card!!!!

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