Cheap parts, bad service, never ordering from Cyberpower again

I'm a huge skeptic when it comes to one star reviews, I think to myself "That person probably got a lemon. Mine will be just fine." Well think again with this PC, because you're going to blow $1,000 on a piece of crap. Within two weeks of it arriving, the hard drive started to make "the click of death" noise. (Looked up the hard drive they used and it has awful reviews). I got into contact with the Cyberpower's customer service and attempted to RMA the hard drive. A week later I got an email from them saying something along the lines of "We're not going to replace the hard drive because when we received it, we observed a small dent on the outside which voids your warranty, have a nice day." It was completely fine before shipping and adequately protected, I wouldn't put it past them to have made the dent themselves. Unfortunately I didn't have photographic evidence to dispute so I angrily purchased a replacement. Fast forward a few months, when everything on my PC starts to lag like crazy. Take it into a shop for a diagnostic and behold, the DVI port for the graphics card has gone bad. I'm currently stuck in RMA hell with them trying to get that replaced as well. I've had to physically print out multiple forms and go through several departments trying to get them to accept my return. All I can say is that I am never purchasing anything from this retailer ever again. TLDR: Cheap parts, multiple things broken, poor service, all around overpriced. Look elsewhere and stay away from CyberpowerPC.

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