WARNING! Unit does not tell you the state of the fans/lights after closing app

I went through all the suggested procedures to make the Bond work. They all failed. I contacted Bond customer service via email no response after three days. Last ditch effort to make the Bond work was with the help of Amazon who was able to connect to the Bond support team via a three way call. The Bond support rep stated "we are having problems with the Bond app holding the status of the fan/light after the app is closed". He suggest that I leave the app open. To me the Bond is useless if I cannot access the state of the fans/lights from a remote location.

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