Disappointing

I don't write reviews, but I am making an exception for this since a lot of work goes into installing it before you know if it's defective. I generally love Dewalt products, I have over 10 cordless tools from them and have had 0 problems with them. After installing the hose reel, I pulled out the hose about 20' and it wouldn't go all the way back in. I adjusted the tension, twice. Each time it would work once then it wouldn't reel it all the way in. I tried pulling the hose completely out to see if that helped but it still didn't work properly. I bought a Goodyear reel 2 years ago for about $140. It has worked flawlessly. I am returning the Dewalt one and ordering another Goodyear one. I assume that I just got a bad one, but after looking at the 2 side by side it's obvious that the Goodyear one is built much better.

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