WAS IT USED?

I tried to contact the seller one on one because I did not want to post this on here, but I am finding it hard to believe that I paid $300 for a cage that looks used. I get my furry babies in TOMORROW MORNING and this cage is scratched up and has a weird smell. I'm desperate enough to use it at this point because I need a cage and I bought this one thinking it was going to be perfect. The cage itself looks awesome, but why does it look and smell like it was used. This is incredibly disappointing. I am so frustrated because you can't just snap your fingers and make 300 dollars out of nowhere, big waste. Next time I'm just going to have to go to a store. Did this happen to anyone else? Is it scratched up because of the box?

###

