Heel strap is too big

Love the look, the neutral color is very flattering. They would be soooo comfortable except for the strap that goes around the heel, it is way too big & cannot be adjusted. It’s basically useless the only thing holding your foot in is the ankle strap. This makes it less comfortable because I can’t just walk naturally. I never had an issue like this with any other shoe so I don’t think it’s my foot shape.

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