How to get what I ordered

Scan label reads Chicken Pho on the Spicy Beef Box. When I took the tape of the first package had been sliced open (I’m assuming by accident) by a box cutter. Amazon says this item is not subject for refunds or replacements and I’m stuck in a loop of getting no where. There’s no phone number to call and I’m making PHO soup for 50 people this weekend and I’m afraid to order more and through out another $22. Totally bummed

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