Absolute piece of CRAP!

I ordered what I believed was a NEW retail product. What I received was a headset in a bag with NO instructions, NO warranty card, NO extra earpieces. The only item in the bag was the power connector. They were almost IMPOSSIBLE to get to pair. When I did I tested the audio for music from my phone and it was....OK. I made several phone calls and NO ONE could understand what I was saying. I re-paired again with the same result....I could not use these to talk with anyone on the phone. I have a HBS 900 I LOVE, but the right earpiece no longer retracts and I bought the 930 to replace it. I reconnected the HBS 900 and it works perfectly when I am on the phone.

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