When I first got these in they worked great every once in a while but now never work

My set is disappointing, I have these sitting on the stand next to my television while I use the cheaper a40 instead! When I first got these in they worked great every once in a while but now never work. I can hear myself but zero game sound only myself chatting. I did a software update hoping that would fix them but it didn't. I wish I could figure out what is wrong with these, like I said when they worked they were GAME CHANGERS! Let me add, they only worked great for about 10 total minutes.

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