very disappointed

I was dissatisfied with the product I purchase I tried to return it and get a refund but it was impossible, I received a message that I got a refund but how can it be a refunded if they never told me how to return the merchandise and when I look at my bank account there was no refund posted; this was my first time buying from amazon and my last, I will never buy from amazon again they make it impossible to get refunds, I got stock with something I don't like, and they have no customer service for you to get help. Very disappointed

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