Watch out for non-existent return/refund policy

Item arrived timely and was as described. Immediately after installing, I removed the plate & returned to the seller. Seller took 50% of price (including tax) as a restock fee and claimed the item damaged due to the screw marks left on plate and a scratched "L" to which I disagreed. On the phone they quoted their return/refund policy. It was a really nice detailed return policy that covered why they held 50% of the refund. Here's the problem, their return/refund policy was no where on the listing. I even looked again while on the phone with their customer service rep. Nope, not there. It would have really been helpful to know their return policy in advance to buying the item. Update: the seller "Driver Mods" kindly sent me a screen print of a pretty basic and non-helpful return policy. It pointed me to Amazon's return policy for Amazon fulfilled items. This was a third party seller and it does not apply. Driver Mods has a VERY specific return/refund policy. If they really wanted a buyer to know what it is, then you would think it would be spelled out somewhere easily accessible. If you are interested in what it is, I would suggest calling them directly.

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