This camera is useless. DO NOT BUY IT- I can't connect to ...

This camera is useless. DO NOT BUY IT- I can't connect to the camera remotely. So if I am away from home the app doesn't work. I contacted Panasonic for help. The rep was rude and told me it's your internet provider responsibility to help you. He gave me a script to tell my provider on how to forward the ports to the device. That didn't work and my internet provider need an IP and MAC address. I had to call Panasonic again to help me find it. Unfortunately I got the same RUDE guy. He told me this all they need is to forward ports. Luckily, I had called him with AT&T on the line and he said we needed the IP and MAC addresses. The Panasonic rep had no knowledge of how to find it. Simply told me it should be in the app settings. The app settings was not were he said. He had no knowledge of the app. I had to figure it out while he search for a "how to document " on his end. He keep explaining to me he doesn't know what I see in the app. WHAT!? All I could think is wait aren't you IT support??! Very frustrating. After playing with the options I found it and AT&T got the information they need. However, it still didn't work. There's something wrong with the app. I refuse to call Panasonic back to help to get the RUDE rep again. If anyone has experienced this same issue. Please let me know what you did to connect to the camera from the app way from home. If not I am out $100!!! :-(

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