Disappointed in this product

Disappointed in this product. I purchased this looking for a good quality case that would protect my phone without making it too bulky. It does great at not being bulky. Somehow the top piece of plastic broke within after a month of owning. I never figured out how it broke. When it broke it hit the back of the phone where there is no rubber piece under it and cracked the phone. Otterbox replaced my case at no charge. They were supposed to refund the shipping but didn't. I'm out of luck on the cracked phone.

###

