Died in about a month

It was amazing when it was working. I went through several sweaters and make them look brand new. My only complaint was that I want one with a larger discard cup so I could keep shaving. Minor complaint. After a couple of weeks of not using it, I attempted to shave a few more articles of clothing. It stopped working. I tried changing batteries, but to no avail. My shaver is officially dead. I tried to call customer support but keep missing office hours. I just need to schedule the phone call during the week. Not sure if others had this problem or if mine was just a dud.

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