Strap broke the first time I tried to adjust it

I was really excited to take this backpack for it’s inaugural hike this weekend. As soon as I put it on and went to pull the straps to adjust it, one of the straps immediately broke because the stitching came undone, rendering the backpack unusable. I’m just glad this happened at home and not on the trail. For a product marketed for outdoor use, I'm extremely disappointed at the quality.

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