Love this game, but its not working properly

I've been playing this game for four years. I love it BUT there are issues. After it glitching out non stop for several days, I sent a complaint to customer support. No reply and no help. Otherwise, this would've been a 5 star. And yes, I've checked if it needed an update, restarted and my WiFi is just fine. All of my other apps and games work great.

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