Poor Customer Support

We bought a Kids RC Car Remote Control Electric Powered Wheels for our 2 year old granddaughter. Everything worked well until 4 months later when the battery did not hold charge. Since we bought extended warranty, we have contact Asurion Protection plan to find out that the seller - BIG TOYS DIRECT - provides warranty for the first 6 month. We contacted them. They responded quickly however thats were the problems began. When we told the tech support person what the problem was, he immediately stated that the battery warrant for only 3 months. When we asked to email us the terms and conditions which state 3 month battery warranty, he backed off and couldn't provide in writing what he claimed initially (CYA). When we requested a replacement battery he asked that we go and PURCHASE a volt meter to test the battery. Imagine having to find a store, drive there and purchase the volt meter (would have cost more than just buying a new battery). When we stated we don't have one, but all symptoms point to a faulty battery and requested a replacement, he stated that although the battery isn't expensive he wouldn't do that. Since we got no satisfaction, and ended up frustrated, we bought a replacement battery on Amazon (about $20), replaced the battery and everything is now working well. The whole process took over a month since we live hundreds of miles a way and see our granddaughter about once a month. So for that period of time she couldn't enjoy riding her car. If we could we would have rated this below 1 star. We suggest DO NOT BUY ANY PRODUCT FROM THIS SELLER! POOR SUPPORT! SHAME ON THEM!

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