Used item doesn’t equal new

Can I give a 1/2 star?!?? The product was listed as new. I purchased and had it shipped directly to a friend as a gift. She received it and NOTHING was new about it, not even the box it came in! The box was clearly previously used as old shipping labels were torn off of it. The box also had a large tear in it. The actual item itself was rolled up and tied with two pieces of material and you could clearly see where it was ripped without ever unrolling the item. The carrying bag that comes with it was also dirty. The only good thing I can say is that when I called the company that shipped it, they were apologetic. The gentleman I spoke with quickly emailed a return label so it could be sent back and my money was refunded.

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