Great chair, awful instructions

Let's start with the bad. The instructions are terrible, even by online furniture purchase standards. They omit steps, they repeat pointless instructions, they have poor pictures so you can't really follow along even by look, etc. Click on any of the folks who have left reviews talking explicitly about how good the instructions are, and it'll be obvious that they're fakes. As others have noted, it's still possible to assemble this (you'll just need to do some puzzle-solving and figure out what screws are actually needed at certain points). One more assembly note: While you don't need any extra tools, you'll find one step a little easier if you use a regular Phillips screwdriver (since the included tool is angled and you'll strain your wrist a lot more). Having said that, the chair itself is actually great. We got it for my wife, who is 4'11" and desperately needed an ergonomic chair. My wife can actually lean back and touch feet to the ground at the same time in this chair! So for all my frustration at the building process, the actual result is great (and also looks great). Not a chair for tall people, but we didn't buy it for a tall person.

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