late delivery

how can i write a review for an item that i have not received yet. Since yesterday that's product had to be delivered. I called amazon today to talk to a representative and they transfer me to a carrier and they both told me that the item is going to be delivered today, but it wont be (see picture of the notice). i am really upset because as a prime member (membership i pay annually) everything i buy have to be delivered the day the told me. I really want to request my money back!!

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