Ordered a new book but received a used copy

I ordered a NEW book, which I clearly did not get. I decided to pay the extra however many cents to get a new one, just because, yet I received a clearly used or very poorly handled book. The front cover is creased, scratched, and has a few indents. There is clear wear around the edges of the front and back cover, and the back cover is also creased in the back. Very disappointed in how the book looks on the outside!! However, when I flip through the book, all of the pages seem to be intact and not damaged so that's good!!

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