Not all the same :(

I ordered this pillow for my husband but I absolutely fell in love with it. The first one we got was amazing. I ordered another one and when it arrived it was much softer than the original one. I called Amazon and they said to return it and they would send another but unfortunately the second one was just a soft. The firmness is what was so therapeutic. I’m not sure if they changed the manufacture of the foam or what 🤷🏼‍♀️

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