Worked great for about 9 months

Update to 3 stars Finally figured out how to get the machine working consistently again. 1st bought a new metal filter, the new design has a removable part so it no longer traps water inside. This did not fix the pressure problem, just the cleanliness problem. However, I started using a thumbtack to clean the drip point in the metal cup that holds the coffee. This aha moment did not come from customer care but has taken care of the problem. Originally I had this at 5 stars for making great cappuccinos. Went down to 1 star when it stopped working more than 50% of the time. Bringing it up to 3 stars as the machine seems good, but the experience with Customer Care and having to figure out how to get it working right was not awesome. Original review: Good: When it works it makes great espresso and cappuccinos. It is easy to clean, although the sealed metal filters that came with the machine would retain water. Bad: After a 9 months the pressure was insufficient to get the double shot to go thru. No change in coffee brand. Ugly: Spoke with their customer care several times, and it seemed more like they wanted to get me not to submit a claim against the warranty than to help. Just because it made 1 cup 1 time, does not mean it wasn't failing 95% of the times. I still don't know what's wrong with the machine, if it is fixable or not, but now its outside of warranty. Would not recommend.

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