Snapping locations broken and crate fell apart with puppy in it mid air !!!!

One of the locations for the snapping the locks to hold the two pieces together was broken on arrival. I tried to lock the other 5 and check out the crate for weight and feel. As i carried it, the bottom fell apart with a loud noise on the floor with my puppy nearby. He is now absolutely terrified of this and refuses to go in it. This seems to have had a traumatizing experience for my puppy and i certainly would not recommend anyone else to use this at all. It is flimsy, poorly built and broken on arrival. I will be returning this.

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