Decent stroller, poor customer service

The versatility in seating arrangement of the stroller is great, and the storage basket is large. I like that the kids can face each other. It is like pushing a grocery shopping cart in terms of weight and the extra length takes time getting used to especially when going through doors. I prefer this for city living over the side-by-side GT double, which I also have. It is the best stroller to have (despite the problems I mention later) unless you have more $$$ for the UppaBaby Vista or another high-end in-line double. The City Select wheels are large and go easily over bumps, though you need to use strength to step on the rear axle in order to pop it over a curb. I don't know if I just got a dud because the front wheel suspension system was creaky, along with the frame. Also, the chest and waist harness straps come easily unthreaded with no pressure, which makes it very annoying to dig under the kids' bodies to buckle them in every time. Replacement straps keep having the same problem. Customer service, while not overtly rude or with attitude, is lacking. I waited over two weeks with no response to emails before I gave up and called. Customer service reps do not address all issues brought up and I have to repeat myself constantly. They do honor their warranty, but I'm disappointed that it takes so much effort and time on my end to get problems resolved.

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