Damaged product

The product I received suspiciously resembles a photo another reviewer posted. I like to think experiences like this are a one-off, and give the seller the benefit of the doubt. I ordered three items each from different sellers, all of which were delivered in the same box (which is to say, I don’t think the original seller packaged the product). All three items were floating loose in the box (no bubble wrap or cushion). This could be why it was damaged. Or, either someone at Amazon (who I presume is storing the seller’s product) or the original seller is fine with selling a known-damaged item. I hope that is not the case. Maybe that one shadow color is more likely to break? In any event, I was looking forward to using this kit and am disappointed I will not be able to. Fortunately, Amazon has fantastic customer service and has allowed me to return the defective item promptly.

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