Terrible customer service

I gave the review I did due to the customer service and refund/exchange policy. Originally the order was not available with Amazon prime so I ordered it a little over a week before I needed it for an event, the estimated shipping was for after the date I needed it so I emailed to inquire about expedited shipping. I was then told to go on and return the item and repurchase it because at that point it had changed to being available for prime. I’m not sure why that wasn’t something that could be done on their end since the item wasn’t shipped out or even had a label created yet. Fast forward to receiving the item (the day after I needed it) The suit is very cute and if the size was right would be very comfortable. I’m proportioned differently to where I would need a larger top than bottom. Once again I emailed to see about a possible exchange for a different size. At that point all I received back is “We cannot complete the requested exchange.” With that being said I went on to return the product and am being charged for the return, even though Kohl’s does free returns now? I’m completely dissatisfied with the customer service and returns so therefore I will not be purchasing another suit from this supplier.

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