NEVER Again! does not cover from "damage or loss by airline"

Originally wrote a review when using the carryon size without issue. Photo attached is the medium size page after second use from a two hour flight at a low volume airport. Please note: the warranty specifically states it does not cover damage from "damage or loss by airline" rendering this bag as worthless. A product at a minimum should perform for the use that it was purchased. This product was purchased for an upcoming trip to europe. Wouldn't that be special. Never again. And this was the newer model over the abs plastic models. Not sure how they could be worse.

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