Damaged goods - Headboard

My wife and I were really quite excited to receive the bed frame when we upgraded our bed to a king bed. While putting the pieces together, we were disappointed to realize that there was a large gash on the side of the headboard that caused a piece of the wood and filling to fall out. The box was not damaged, so it would appear that this happened before the headboard was shipped. We're not sure how to get in touch with the seller, either - please contact me if you can!

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