Pulls hair, painful

The unit is powerful, charges easily via a USB cable and seems to run well and consistently. But, I dread using it as it seems to occasionally grab hair and tries to pull it out before it cuts it. It's quite painful. I'm a guy who is fairly pain tolerant. However, I'm looking for a different model to replace one I've had for decades that never did that. I should have tried to return it, but it's too late and not worth the effort. I am surprised that I'm the only review I've seen with this issue. Perhaps I got a rare defective unit.

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