POOR CUSTOMER SERVICE

I was sent the wrong item and requested credit. I tried to get a return label and was not able to. I was told that one would be sent by UPS. I left the item wrapped and ready for return for pickup for tow weeks on my covered front porch and the UPS driver never received a pick up label for this item. A few days before, I responded via the company's customer service that I was still awaiting a return label and still have not received one. The item is now NO LONGER ABLE TO BE RETURNED. I am a Prime customer and get Amazon deliveries usually twice a week from Amazon and have always appreciated their return policy. I am really disappointed in this vendor for not following through.

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