Good customer service!

I’m happy with the carafe- it is very pretty, elegant and looks functional - can’t wait to use it for the holidays. I had an issue with the seal leaking around the edge where the top screws on. Contacted the company and they were able to help me figure out the problem and fix it. It was just a warped seal around the screwed in part. Just put it in steaming hot water so it would go back to its original shape. Works fine now!

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