ITEM AND CUSTOMER SERVICE ARE BOTH JUNK!!!

I got my Turkey already to cook. I put the thermometer in the thick part of the leg/ thigh area and programed the unit.. The display read LLL. I didn't know what this was so I looked in the owners manual. The manual stated that the sensor was not plugged properly. I removed the sensor from the bird replugged the sensor and it seemed to work fine. Reinserted it in the bird closed the oven and the sensor read LLL.I did this three times, got frustrated, removed the sensor and put it in the box for immediate return. I thought for a while then called the number on the box. I was on hold for about 10 minutes before I became first in the que. Then I got hung up on. I called back thinking there was a mechanical issue. Same deal but this time after a 12 minute wait I got a recording telling me how to fix the problem and if I couldn't to leave my number. that was 5 days ago. I wonder how long it takes to get a call back. DON'T BUY THIS ITEM!! IT IS JUNK!! Contacted Amazon and they were great!! No problem with the return!

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