Too fragile

I received this product free. First the good. It works initially. I have not experienced the heat problems that other reviewers have noted. The vendor's customer service department has always been outstanding, immediately sending out replacements during the warranty period. With windows 10, it was plug and play. However,It failed to improve reception above that I experienced with a small compact adapter from a different manufacturer that I had been using. The bulky antenna I thought would add to durability, but tonight while moving a desktop computer, the adapter case broke off in 2 parts and the adapter is no longer recognized. I expect that the vendor will replace it. If you're able to deal with the downtime associated with failure I would recommend it's purchase because of the quality of the customer service.

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