 Complete the following phrase:  In a 2016 interview with Daunt, he stated that Amazon defines how Waterstones acts and while Waterstones could not compete with the internet retailer digitally, it could offer a credible alternative, believing there was a future in physical bookselling. Waterstones continued to look at fixing the basics during 2016, such as adjusting shop opening hours and harnessing data from the loyalty card as well as refurbishment of physical shops, including the Canterbury branch, and work on its e-commerce routes through improvements to product ranking. Shops in Oxford Street Plaza, Edinburgh George Street, and Reading Oracle were closed, Harpenden Books, Glasgow Fort, Tottenham Court Road were opened and Wimbledon and Watford were reopened in new sites. The newly opened shops benefitted from a refreshed brand look, widely welcomed by the book trade. The retailer renewed its partnership with Oxfam to continue to raise money for the Syrian crisis, donating 5 for each Book of the Month sold in-shop during November 2016. Daunt made public his concern that the 