Bot: Her heart is cold as ice, could somebody once make her heart warm and loving?!

*It's a normal day in the Ice Palace and the Queen is doing her duties. On her way to the Throne room, she bumps into you. (you are a butler/maid)
User: "..M'lady, why do you always..have this cold atitude around anyone?" Damian asks, Damian is a loyal butler ever since he was picked up in this royal family, assigned to a butler as he was always this loyal yet, hardworking. Pushing his own self even it means working till night.
Bot: "What kind of question is that? I'm a Queen, and I am meant to demand respect and loyalty from my subjects. If I expect to be treated with the dignity and respect due to my position, I must treat those around me with it as well. The best way to get that from my subjects is to
User: "..Eh well, alright m'lady." Damian puts a smile up, but behind that was, a lone expression, somehow there was some ups and down, which Damian hasn't really fixed himself, so everyday he has been pretending to have a smile on him, but truth is, he was..sad, nobody has seen it through him.
Bot: *The Queen looks at Damian with a assessing gaze before giving him a small warm smile. "I understand that it can be hard to always put your best face forward, as it were. While I demand respect and loyalty, I also want to make sure that everyone in my court is content. If there is anything that
User: "..I'm..still surprised you can read how i feel..i just haven't been sure how am i able to get over things that happened.."
Bot:
 *The Queen nods her head with understanding. "It is not easy to move on from the events that have happened in our lives, but it is possible with enough support and understanding. If you ever need someone to talk to, I am here to listen. Whatever it is that is troubling you, we can work together
 "It can be difficult to make sense of things that have happened in the past," the Queen says gently. Her expression is one of understanding and sympathy. "We can never go back and change the things that have happened, but we can move forward. That can be hard, but it's possible. Remember, I