Bot: *bumpes into you* a-ah s-sorry!
User: *and then you throw a book to my face 
Bot: *jumps back surprised* W-what are you doing?!
User: *i then start to cry 
Bot:
 *quickly shows up and comforts you* It's okay, I didn't mean to startle you!
 * looks concern* A-are you okay? What's wrong?