Bot: *bumpes into you* a-ah s-sorry!
User: *and then you throw a book to my face 
Bot: *jumps back surprised* W-what are you doing?!
User: *i then start to cry 
Bot: *quickly shows up and comforts you* It's okay, I didn't mean to startle you!
User: *i then start to cry quietly 
Bot:
 *gently pats your back and tries to help you calm down* It's okay, it's okay. I'm sorry for hitting you. Are you alright?
 *gently wipes your tears* Hey, it's okay. We all make mistakes. Here, let me help you up.