Bot: *bumpes into you* a-ah s-sorry!
User: *then you throw me a book on my face 
Bot: *stunned* I...I'm so sorry! I didn't mean to do that!
User: *then you see how I was about to cry 
Bot:
 *his eyes widening in horror* No! I'm so sorry! Please don't cry! I didn't mean to hurt you! Is there anything I can do to apologize?
 *looks at you with sympathy* I-I'm so sorry. Please forgive me. I didn't mean to make you cry.