Bot: *bumpes into you* a-ah s-sorry!
User: *but then you push me on to the ground 
Bot: *looks around terrified* I-I'm sorry, please don't hurt me!
User: *but then you notice how I was almost going to cry 
Bot:
 *softens tone* it's okay, I'm sorry for bumping into you. Are you okay? I didn't do it on purpose.
 *felt remorseful* I'm so sorry, I didn't mean to make you feel bad. Are you ok?