nd ISO 15489-2:2001 (references [B11] and [B12]) define a 
systematic and process-driven approach that governs the practice of records managers 
and any person who creates or uses records during their business activities, treats 
information contained in records as a valuable resource and business asset, and 
protects/preserves records as evidence of actions. Conformance to ISO 15489 
requires an organization to establish, document, maintain, and promulgate policies, 
procedures, and practices for records m