 The idea of black-hole complementarity, initiated by Susskind et al. (1993), tries to resolve the paradox by pointing out that the self-description of the experience of an astronaut falling into a black hole will differ from the description made by an external observer, and then playing the contrary descriptions off each other in a dialectical fashion. It has been the subject of philosophical controversy because it includes apparently incompatible claims, and then tries to reconcile them by appeal to a form of so-called quantum complementarity, or (so charge the critics) simple-minded verificationism (Belot et al. 1999). An outside observer will never see the infalling astronaut pass through the event horizon. Instead, she will seem to hover just above the horizon for all time (as discussed in  section 3.1  above). But all the while, the black hole will also be giving off heat, shrinking, and getting ever hotter. The black hole complementarian therefore suggests that an outside observer should conclude that the infalling astronaut gets burned up before she crosses the event horizon, with the result that all the details about her state will be returned in the outgoing radiation, just as would be the case if she and her belongings were incinerated in a more conventional manner; thus the information (and standard quantum evolution) is saved. 