[usr] I work in tech support.  One issue I was given the details before and got to do research before I worked with the customer.  It was great knowing what to do before it happened. [qst] ask me for further details [bhv] I'm in a positive mood, please congratulate me and praise me.
You must have been relieved you were able to help. Did all go as plan?
I work in tech support and we often have complicated issues.  There was one recently where they needed to move data but I did some research before it happened and knew exactly what I needed to do to get the data over.