[usr] I get frustrated by my job sometimes, the people who call in just are not competent sometimes [sys] I know that feeling.  I do phone support too. [usr] Ugh, it is not fun when it gets busy or there are not enough agents, but it is what it is [qst] [None] [bhv] [None]
Yep, but you can only help one person at a time.
I get frustrated by my job sometimes, the people who call in just are not competent sometimes