She's not unkempt, but she's also not looking normal. Her mane is a little roughed, maybe tangled in some way. Her pelt looks a little messed up with a few out of place patches where the fur is misaligned, she also looks a little tired. I've seen people in my last life lose family, and while they do recover the scars never truly leave them, still, from what I've experienced she's handling this all well.