"Simple. A good chunk of Ponies were queuing for 'Serious Problems'. This... was not the case, most of the time." Anon begins, setting his own fork down as he starts gesticulating with his hands. "So, we set stricter guidelines, and introduced a new role for one of the guards, where they make a judgement call on how actually vital it is that you hear their plea. A significant portion have been pushed to the second half of Day-Court thanks to it; where the highest population of Ponies simply wish to vent at you. Said Ponies are... not usually very patient, so we've essentially trimmed down how many Ponies need not waste your time." Arnon surmises.