Generally speaking, it all worked very well. Captain Bute prided himself on the fact that, under his watch, no guardspony had been blindly presented to a VIP without them having been thoroughly briefed on their client's character, profession, habits, daily routines, cutie mark (if applicable), and special needs (if any). In brief, nopony serving the CPMO had ever complained of being unprepared to handle a given VIP.